Love Lily in Sunderland

The food was ok, if you excuse a dry toast covered by everything else. The cakes were stale hard, dry beyond belief and covered in tonnes of sugar. Went straight to bin after first bite. Waste of money. The service was good though and if you like it pink, you will like the decor.

Love this place.so cosy inside and food and staff are lovely What I didn’t understand is you have an amazing view of the beach.definitely a big feature of wanting to eat out down the sea front but the windows where covered in a huge sticker blocking the view

Absolutely delicious. Friendly staff, great coffee, unique cakes and very good food. I would absolutely recommend this place. We can't wait to go back.

Been previously to Love Lily both Roker and Herrington and always enjoyed. Today at Roker food wasn’t up to usual standard pancakes don’t seem fresh slightly colder than normal and harder on the surface with a slight chewiness. No one came to the table to ask if everything was ok. Service ok from the 2 younger members of staff both smiley and bubbly. The older blonde member of staff with tattoos and a nose ring was rude and miserable (no name badges to identify other than a description) Overall disappointed last treat of the hols, normally I don’t mind the price for the novelty and quality but today I’m a bit disgruntled at what felt like a waste of money. Lastly music too loud we could barely have a conversation?! What is that about in such a venue?! Also expecting 5 people to squeeze on a small table for 4 people is madness. No room for food or drinks?!

This place is fantastic, vibrant decor, great service & the coffees are next level! The beef benny was astounding & I would die happy if I could have that for brekkie every day!

Good food drink don't sit in corner next to toilet

Lovely bright and inviting cafe with a great selection of cakes. Eat in or take out

Unbelievable. Great staff and lovely food

Impressive meals and cakes, expensive but worth trying.

We came in from nottinghamshire and what can we say wow wow wow. Thus place is amazing 5 stars 🌟 across the board. Meals were fantastic we will be back

Two items purchased to eat out. Cake was unfortunately a little dry, though icing was fantastic-make sure you brush your teeth afterwards as there must be a tonne of sugar in there! Cookie was pretty good as well. Only utilised take away so unsure about high chairs or baby changing.

We've visited a couple of Love Lily's locations in Sunderland. Ordered the lemon cake. Very big slices. Quick service. Very professional and good quality.

Wowzers!! Sat in the Sunshine in the little sit out area which was just a nice size, very peaceful, staff were really friendly and polite, the food was UNREAL!!! We ordered the breakfast, the soup and the Ham Benny and it was all good portion size and reasonably priced, definitely recommend!!

Was looking for somewhere different to get breakfast for myself and the family before we drove back home to Northampton yesterday. Me and my partner has the USA big breakfast and the kids had pancakes. The milkshakes were good. The big USA breakfast wasn’t very nice - the potatoes lacked flavour and the pancakes tasted like actual cakes which was off putting for breakfast. Couple that with the fact I now have food poisoning and spending nearly £70 on breakfast for a family of 4. I wouldn’t go back again. Steer clear unless you want food poisoning :(

Lovely food for a summer brunch, seated outside. Loved the detail for our dog, giving her a luxurious puppycuinno. Would go back and try out the other veggie options. Ps. Thank you for having veggie sausages! I'm sick to death with being offered a mushroom or cheese as an option to bacon etc!

Oh I like Love lily. Always give the best food. A few selections but all lovely. Staffs are very nice. A bit pricey but big portions. It's near the beach and park.

Great coffees and cakes, well priced.

Great food and friendly service. Nice to see a good amount of gluten free options.

Everything far too sweet slow service smaller child portion would be an improvement

Lovely friendly, helpful staff. Canny menu - bit different to our 'normal' choices. However wanted something light so plumbed for sausage breakfast bun ( although other food choices looked delicious). It was delicious and enough for us. Cake choices ? Mams Carrot and Walnut cake was really nice - my Cherry Bakewell Blondie was so cold ( which when too cold I think always restricts good flavour of food) and sadly had no taste at all. I was disappointed . Great little pot of tea though.

Great place for a treat, great food, and great service let down slightly by the louder than it should be music

Beautiful cafe plenty of options and amazing staff👍🏻

Nice food would definitely return. Id expect a little bit more meat on the lillys breakfast for the price, maybe less potato but that being said the flavours were good. Scrambled egg was perfect

Nice place, food amazing and staff ate for real, if you at roker beach go to love lillys it has good prices and big portions x

I'm here right now and it is the best. Great food great portion great staff great everything. My new go to place . COME HERE !!

Went here with my besties and the cafe was really good and the staff were very nice and helpful

The staff are friendly and the food is yummy and the atmosphere is the best I'd definitely come back!!!

The Mexican Eggs Benedict with chorizo I had was actually pretty good although they had ran out of avocado. The pico de gallo on there was good. Coffee decent too. It’s a fun girly place to take daughters, the pistachio milkshake looked awesome!

This was an amazing place to go. We could see a beautiful view of the seafront. There is a local car park nearby and local fish and chip shops and shopping places. I definitely recommend Love Lily as they have tasty and delicious desserts such as cakes and cookies. They are also drinks and snacks like ice tea, coffee and many different lattes. There are many different things to choose from. Plus they also do breakfast food and burgers.They also are very polite and respectful and ask if you have any allergies they need to know about .

We're visiting from Canada and have seen more unique items on the Love Lily menu compared to a lot North America cafés I've tried! Absolutely loved the iced cinnamon hun latte, they nailed the flavour yet kept a strong coffee - so delicious! I had the Dirty American which was a great portion size and a little of everything I fancied. My parents and fiancé enjoyed everything they ordered too. The aesthetic inside is super cute. Will definitely be back on my next visit to the UK.

Busy, plenty of options and additions for every meal and drink (Have to add 50 more characters due to forced character count)

So so delicious! Food was very nice and fresh, didn't have to wait long to be seated or even served. One of the nicest coffees I've had for a while, pancakes were so fluffy but wow they were sickly! Haha, would recommend just the two stack as more than enough. Can't wait to come back!

Just theee best cafe style... Great food and drink choices.

Weve never been here before so we thought we would try it out with some friends and our kids We were sitting outside on their chairs (they had their on labels on) We asked the staff if we could have a high chair for outside for our baby to feed him but was told we weren't aloud one outside, I find it very hard to believe that they wouldn't let us a high chair even though we were spending money and sitting in their restaurant. If we had known before buying food we really wouldn't have came to this cafe Staff wasn't very helpful or friendly

Great experience and fantastic food, very accommodating to our allergies in the family. We enjoyed it and would definitely return again, I may try the pancakes as they looked amazing 👏🏼

1 star does not reflect on the staff who were lovely. It is for the very disappointing and very dry cake slices that had a very synthetic taste and a buttercream that had a strange texture. I had lemon and my mam had carrot and walnut. We had to get them to go as there wasn't any free seats. I'm wondering if we sat in we might have been given a fresh slice of cake, rather than one cut and wrapped in cellophane. First and last time I would buy cake from here. Wasted £9.00

The weather was pretty foul on the day we came across Love Lily so we were glad to get inside out of the wind and rain. A warm welcome, good coffee and plenty of choice of cakes etc although they also major on pancakes. We found the staff charming and attentive without being over the top.

“Love-l(ill)y big hair hanging out of my toast. Was told -“must of been from the bakers” 👏🤡 None apologetic! Suggest- staff training to equal the high premium 🃏 (However my daughter enjoyed her Nutella 💩 pancakes but to be f(h)air this spoilt our morning as we were going to share.)

Love Lily Sunderland is an absolute gem! From their stunning floral arrangements to their exceptional customer service, every experience with them has been delightful. Whether you're looking for a bouquet for a special occasion or simply want to brighten someone's day, Love Lily Sunderland is the perfect choice. Highly recommend!

As its a small place you can expect a wait for a table if you want to sit. This was expected, as you can't make reservations. We arrived, and waited about 5 minutes to he greeted. We're told that it would be a wait for a table, as "some people hadn't even got their food yet". We saw some groups of 2 sitting at tables for 4, which even though there were 5 of us one was a child and these would have suited. We waited approximately 40 minutes for people to leave and another 15 to be given a table. We had specifically gone as a treat for one of our party, at their request, so this is the reason we stayed. The staff were extremely laid back, almost asleep, there was no urgency to them at all. Our server was extremely hard to understand, due to their volume and mumbling. We ordered our food and drinks, and as there seemed to be a delay (from what the staff member relayed to us) we mainly ordered cake, with 1 order off the menu. Those who had the chocolate cake said it was really nice and moist. The brownie was hard but had a nice flavour, funfetti cake was a bit dry, but again nice flavour. Speciality Lattes were enjoyed very much, especially the bueno and battenburg. The prices were mainly acceptable for what you get. Costs and time to make the cakes and coffees adds up, however a child's small apple juice was £2.30. £42 for 3 pieces of cake, 1 brownie and pancakes, 2 coffees, a tea, juice and hot chocolate. Won't rush back, a rather average xperience. I didn't highlight at the time, as when asked the questions was "Is the food OK?". And yes it was OK, but place was very busy and was overly comfortable to raise the service issues.

Really enjoyed food and coffee at Love Lily's. Staff moved tables to accommodate us and the dark-haired lady who served us (sorry- didn't catch name) was friendly and helpful. Loved the halloumi brunch and my 6 year old enjoyed her pancakes. Thanks so much. We will definitely return 🥰

Lovely place to stop for a coffee and cake

Unfortunately I am unable to rate the above as I was unable to try the Love Lily experience Please be aware “dog friendly “ means you have to sit outside and as it was raining this was not an option maybe this should be stated on their website

Cozy restaurant. Nice meal. Friendly staff 👍

Went for brunch had the USA Breakfast and lotus biscoff latte. Both were incredible to have this morning. Very filling pancakes though small and fluffy. Serving size was bigger than I expected it to be so was really pleased with that. Would highly recommend.

Queue - pretty - sweet If you are someone who eats with your eyes, this would be the perfect place for you. For me taste is more important, hence the rating. Would also be a good choice if you are have a sweet tooth. We came around noon on Saturday and had to queue for about 15mins, it was really cold outside but the view of the sea was nice. Ordered the love Lily brunch set and a full biscoff pan cake set. The pan cake, their signature was ok. Nothing special I would say. The love lily was really pretty as you can see but the poach egg is cold and the bacon is hard, so if you like your egg warm maybe go for the fried or scramble egg, hopefully they do that fresh. Another irony is that the waiter has a “good vibes only” t-shirt on but her facial expression is “I don’t want to be here”. So keep your eyes on the pretty food.

I came here for a birthday breakfast after seeing this all over my Facebook page and it looking lush. However when our food came out my pancake stack was incredibly dry and stodgy and slightly undercooked in the middle (probably down to them being so big) and my mum’s eggs Benedict was stone cold and swimming in far too much sauce. I was incredibly disappointed and will not be returning, especially when we paid £30 for this mediocre at best breakfast.

Excellent coffee great cake extremely friendly staff

Had a recom to visit her and we wasn't disappointed. Milkshakes are delicious, cakes are delicious and our puppy enjoyed her puppuchino.

Very expensive cakes and drinks. Staff could smile a bit more, very morose!

Pancakes were dry and tough to eat, more like scones and did not taste nice.

My wife asked me to find somewhere nice to have breakfast on our way back home from an overnight wedding do. I found Love Lily’s on Google maps, and it fitted the bill. Parking was easy, a matter of a hundred yards or so, and 60 pence per hour is brilliant. There is an outdoor seating area but it’s not covered, and it was raining. There was a small queue, but waited about 5 minutes and we were greeted and seated. The menu is quite varied, and the drink selection is great too. We ordered our Coffees while we searched for our food. I’m dairy intolerance, and my needs were met with no problem, I did have to fill in a small questionnaire, presumably to cover them, but it’s no problem at all. We decided on the American Breakfast, a sort of traditional with pancakes. (Pancakes are fine as the milk is cooked, I just can’t have raw dairy) The food turned up and looked amazing, really well presented. My only criticism was the potatoes were only just warm, everything else was hot. The service was really good, though we had to ask for cutlery once we got our food. I would definitely come back, it’s a place where it’s a treat to go. It was spotlessly clean, friendly staff and the prices were what we expected. Thank you. Visited again, different food this time, great service, great food and drink. Took our Granddaughter and although she’s only 1 1/2, she loved her dinosaur pancakes.

The food is really good, generous portions and really child friendly!

This place is so beautiful ! I like the view and I really liked the decoration inside. The drinks was so cute and the pancakes were delicious ! In my personnal opinion, there were too much home syrup in mine but I'll ask for a little less next time. I'm in England only fort 5 days but sure, I'll come back to Love Lily 🥰 I need to taste more ! ❤️

I've been to Love Lily a few times and enjoyed the food. But the day I decide to do a review it was very disappointing. I usually get a USA breakfast or burger but today I went for the Love Lily breakfast and that's where it started to go wrong. It was quite when I went in. I sat down with the menu and it took a while for the server to take my order. Love Lily breakfast and a coffee. The wait was that bad I had moved my menu away from me to one side and started using my phone so they would get the hint. When I ordered it took 10 mins to get my black coffee. Nothing fancy. It wasn't one of the special drinks they make. I thought well at least my breakfast won't be long. Big mistake 20 mins later it came out. It's like they forgot about the people in the cafe and went on a mission to serve everyone waiting to be seated. People in the cafe that came in just before me were finishing up their food and paying before I got mine. When my food came I was very disappointed. I've had the USA breakfast and its been good but the Love Lily breakfast was bad. A huge amount of kale (green stuff). Tons of potatoes (over 50% of plate) a piece of bacon, one sausage a egg and a few mushrooms? The food tasted nice but it was the fact they were so stingy with everything except the potatoes. It really did look like I had a plate of potatoes. I didn't have the grilled tomato but I don't think it would make a difference. The atmosphere was also very strange. There were many mothers and babies in with there friends, which is not usually a problem, but every time they spoke it was like they were announcing it to the entire cafe like a facebook post or tweet. People were also coming in with huge dogs and at the top of their voices the mothers were shouting "There a big dog.. awww" and running over to it with their babies. Bizarre behaviour? I think the Love Lily Penshaw has effected the Roker cafe too much and it has lost its standards and service. The breakfast was not worth the money. I've had many better for less money, better service and the atmosphere was just bearable.

Great breakfast sitting outside overlooking the beach. Get there early if the weather is nice as it soon fills up

Really good burgers and also delicious breakfasts. Used to be top end pricing but as everything else has gone up this has increased less and is now about average price and for that the food is amazing. Service not that quick largely because the place is incredibly popular and with good reason but helpful and friendly. Be prepared to queue a little

Food and service is always amazing 🙂

Slow service but good food. It's pricey but a great location right on the pier and beach.

As much as people raved about this place, in my experience I must say I didn't enjoy it at all. Went with my family and had to wait outside in the cold for 30 minutes. Food wasn't all that as I opted for veg option as well as lotus biscoff buttermilk pancake. The pancake was extremely dry. I suppose you pay more for aesthetics. Would i recommend it to anyone? Sadly, no.

Friends breakfasts both came without sausage, potato was under cooked and food was only slightly warm. Latte was barely warm. I asked to swap some items and was told this was OK however, when it come to paying I was charged for the swaps. Avocado was on the turn. Customer service was terrible... Over priced and poor quality. Some staff really need training on customer service skills In addition to owners response: Unfortunately, from the owners replies to myself and others who left their reviews, she could also do with some customer service training. I think it is highly inappropriate to be passive aggressive in your replies to your customers and to always try and put the blame on them. You have several bad reviews which all state very similar things so we can't all be wrong surely. So instead of making snide remarks and trying to blame for the customer for the poor food and service, I would suggest you spend the time putting yourself and your staff on training to provide a better service and quality of food that reflects your prices

This place is incredible. Absolutely huge, amazing brunch options both sweet and savoury. Definitely not something you could eat every week but a genuinely unique, well presented, great range of food all in a lovely sea-front venue. Highly recommend

I went here for lunch before a long drive, so was looking for something to set me off on my way. Love Lily was a quirky little place right on the beach front. I sat outside and the area was shielded from the wind by perspex, so it wasn't too cold - nice! I got a lovely drink - mango and dragonfruit cooler and the USA breakfast. The food was really good! The pancakes were amazing - probably the best I've ever had! The potatoes were nice but could have been a bit hotter. When I went inside to pay I had a look at the cakes and they did look amazing! Good choice for anyone with a sweet tooth and looking for a treat with beach views. The staff were lovely and provided great service.

Will never be visiting here again . Took my little girl and was told I had to stand in the pouring rain because the floor was wet. Couldn't even offer for my little girl to stand on the mat inside. After standing outside in the rain we were then seated by the same rude miserable server who ushered another soaking wet parent and child outside. I was then told I couldn't order two child's portions of pancakes. Horrible service

Good coffee & lunch. Service is good but somewhat slow. Outside setting very popular.

Beautiful cafe and so enjoyable vibes 😁

This place is amaaazing, food is out of this world! Staff are so friendly & helpful... I'd give more stars if I could!!!

Beautiful and Amazing cake and cookies ordered for our wedding reception. We highly recommend to everyone.

Travelled down from Scotland to see family and was recommended to come here, stood in the queue for 45 minutes and they just served everyone around us because there’s no space, I understand you get busy but why not get a booking system? The queue is a joke

First time I've been here. It was going to be a choice for me of the pancakes or the toast and eggs Decided to go for the Sourdough toast and poached eggs (I did see the pancakes and they are huge- but as I was paying for my meal I was told they do this as a half portion but it isn't listed on the menu) I really couldn't fault the food I has and the poached eggs were cooked perfectly Couldn't fault my servers either. I'd definitely return

Very popular. Was worth waiting the queue for.

This is easily hands down the best restaurant I have been to in Sunderland. Cinnamon hun and chocolate galaxy pancakes are cannot miss items. Husband was impressed by the milkybar hot chocolate too. Will definitely have to try it next time. 10/10! Will be back.

Would avoid this place. Cup of tea to drink in was advertised as a dainty tea pot, cup, saucer etc but all I got to drink in was a cardboard cup for the same price. Staff were unhelpful and upon request of using a proper cup, they just tipped the tea into a basic cup. Not the service, experience or quality I expected. If I wanted to takeaway, cardboard cup is normal, but not that those prices to sit in when it was supposed to be teapot, cup etc . We were also made to wait to be seated and were ignored for about ten minutes despite it being empty inside! This should have been a clue to leave. We entered and the young girl was rude that we hadn't continued to wait. She served us with attitude. Maybe this is why she didn't do a proper job of the tea but put it in a cardboard cup. Very disappointed and plenty of much nicer places to go to.

Really rude staff, made to stand outside for 10 minutes at the ‘wait here’ sign to be ignored. Go in incsse we got it wrong and ask if that’s what we are meant to do and the girl goes really rudely “well if you want a takeaway you’d come in wouldn’t you, but if you want a table you wait outside??.” Laughs and turns away, my dad says even if we are sitting outside? She laughs and says yes and he said so you want me to go back outside and wait for you to allow me into the empty table and she said yes 😂😂 All the staff are stood behind the tills chatting, empty tables outside and full inside but customers sat with nothing in-front of them. Seen a few other similar reviews and the owner replying saying they’re fake reviews, can assure everyone they’re not fake and the manager should be listening to the public and sorting out their cheeky staff

Excellent service, even with only one poor waitress on when we were there. It was full too. Food lovely and dogs loved there treats.

We popped through from Durham to bring my daughter for her birthday. We arrived around 11:35 and were promptly seated with no wait time at all. The staff were very friendly, helpful and made a fuss over my daughter for her birthday. The food arrived in a very reasonable time, despite the building filling up pretty quickly for the dinnertime rush. The food was delicious and the portions were very generous, only my son could finish his burger and chips! The pancakes are very fluffy and very filling, a must try!

Friendly staff and I got a couple of delicious cakes to take out !

Great first visit to Love Lily's in Roker. Friendly and welcoming staff, lovely environment and delicious food. I had the half stack fruity pancakes and speciality crunchie latte and loved every bit.

Deliciously different food in a fabulous location.

I collected a Coronation cake for my wife last week, the cake was for a family party. When I got home and gave the cake to my wife she was shocked by the size of the cake. The image on Love Lily Instagram page I was shown was gigantic compared to what I collected. My wife was horrified by the size. Not only was the size shocking for the price, but the cake was dry. The icing was far too much around the sides and barely a scraping along the middle. The description claims to serve 27, however the cake cut a maximum of 16 small pieces. If it was my wife who had collected, she wouldn’t have accepted the cake.

Food is decent quality and staff are generally friendly find the USA breakfast to be very filling. The prices for me are little high, but I would certainly recommend coming down once in a while if you want to treat someone to something a little different to the norm.

Très bonne cuisine d'où l'attente pour être assis. Par contre le personnel range la terrasse parce qu'il pleut mais nous étions en terrasse et personne ne nous a proposé de nous installer à l'intérieur. Dommage de prendre soin des chaises plutôt que des clients

Great food and service. The only downside was the 25 min wait outside in the cold for a table. This place can go from fairly empty to full in a matter of minutes or on the time it takes to parl the car and walk up, so be aware you’ll likely have to wait. Also, having people stand queueing watching you eat can be a bit irritating, but to be fair to the staff they did remind customers to wait outside, just a shame people seem to ignore the clear signposting! Food is absolutely brilliant, very tasty. Quite pricey but well worth it in my opinion as the quality is much better than your usual beachfront cafe.

Finally managed to get in for pancakes! The stacks of pancakes are huge, easily feeds 2 adults! Indulgence to the max from the decadent hot drinks to the heavily topped pancakes. The savoury menu also looks delicious!

I think it's apparent if you have a dog you're going to be sat outside. No acknowledgement and stood in the queue for ages with those going inside when outside was empty. It was a little disappointing to say the least. The food however was vreat

My friends have been coming here for years but being a die hard Newcastle girl I left them to it. After all this time I’ve no idea why I did that to myself 😆 unbelievably good food, cakes are phenomenal. I had the American breakfast 10/10 apart from leaving like a bowling with legs because I ate too much I couldn’t fault it. Took a stuffed cookie home and best cookie I’ve had. Worth going to Sunderland for. Can’t wait to go again. 100% recommended. Atmosphere lush, staff are fantastic. Girl with tattoo sleeve served us, so helpful and friendly made it a really pleasant experience. Didn’t have to wait long for a table because we timed it right apparently but I know it’s got a rep for having a queue. Wait in the queue, it won’t be a waste. Enjoy!!!

My wife took me here for a real treat and boy did it feel like one. Great variety in lattes and I wanted to try all of the breakfasts. I had the American and wife had the Lilly's breakfast. Not many people (it was a Monday morning), the service was pretty instant and friendly. There will be a next time and I can't wait.

Grate when you go and the food is class. However absolutely no point on them being of delivery services as they just cancel the order.

If i could give a 0 i would. Me and my sister were out here. Fainted at the entrance, no staff was here to help, no first Aid. I was disgusted about this as a staff came out just to proceed to tell us our table was ready, as i was lying on the floor. Couldn't even eat my food. Staff didn't care about customers, took ages to get food afterwards. Drink was cold. Dry food. Overrated.

Often travel up from Leeds with my wife to come here. Great view of the sea front, amazing staff and the food is impeccable.

Went with daughter and elderly mother for a cuppa and a light bite! Staff very friendly, lovely and extremely helpful! Ordered avocados on toast for me absolutely gorgeous and delicious!!! Daughter had mam had pancakes and OMG WOW!!!! Incredible!!!! Took some cakes home from glass counter also so gorgeous couldn’t resist!! Will be back real soon….amazing!!! Thank you!!!

Very good food very filing very busy though

Rang today to order collection & was told we could order instore to takeout-pancakes. when we arrived were told that we couldn’t order take away pancakes. If they had told us that on the call we wouldn’t have had to drive there for nothing. Customer service zero.

The food here is amazing, just wish they would take bookings rather than leaving customers queuing outside

Lovely place but not suitable for people with allergies

Food: Pancakes were lovely a little bit sickly but everything fine Staff in the other hand, absolutely so rude and arrogant especially the one with face tattoos they need to learn manors

Unsurprisingly gets very busy during weekends. I would recommend pre 10am if you can get there early. Tables a little too close together for my preference and those with anxiety may be the same. Food and service however makes up for this and I can highly recommend the American and the love lily breakfasts. Pancakes are in a league of their own and the same goes for their cakes and other baked goods.

Pancakes were really dry and stodgy.. This place is aesthetically pleasing on the eye and is an Instagram cliche.. I wouldnt return and wouldnt recommend either..

Unfortunately I found this place overrated and overpriced. The brownie was very dry, so was my boyfriends fudge cake (assumed not fresh). We had their cookies before and they were lovely. Everything else for the price they sell them for (5/6gbp a piece) simply is not worth it.

What a great little café. Great friendly service and a great choice of cakes to enjoy with your tea or coffee. Would highly recommend this little gem by the sea.