Costa Coffee in Sunderland

Cannot believe it £3-70 for small hot choc. Minus cream, sprinkles etc 😮

Food was amazing and coffee was lovely very friendly staff and also helpful nice and clean and lovely atmosphere

i wouldn't say gemma is the best manager

item missing, and item was incorrect, might explain why it was so early.

Great coffee and food Great as usual 😋

lid came off iced coffee in the bag - ridiculous!!

Perfect as always quick service

I always enjoy Costa coffee & their cakes are lovely 😍

The seal was broken on the Mac and cheese and half of it has been eaten. Driver must have got hungry on the way and helped himself to my food.

Was served by a really nice person called Beth. She was really nice and make me feel welcome

Friendly fast service and excellent coffee. Prices becoming too expensive for frequent visits sadly

Good flavourful coffee and comfy seats.

My hot chocolate arrived cold, half empty, and had soft, discusting chunks in it. My food was also missed from the order.

I'm still stood outside waiting nor happy at all

Lovely staff, but very expensive. 1 tea 1 hot chocolate £7.50.

Coffee and muffin were great but charging £1.80 for a tiny bag of crisps is shocking.

Service was fast but item was missing from my order, this has happened beforeso not happy.. I had to request a refund. The delivery guy was spot on though, fast, friendly & polite. Poor guy was on.a bike to and the weather was atrocious.

I have received someone else's order

The driver was sitting in he's car for over 5 minutes & the flat white which should of been hot was ice cold also missing items from my order which was payed for so overall a very disappointing experience

Went in for a coffee with a cake before the game.

When the order came it was spilt all over the bag so ended up with half cups of drinks

Was missing one of the sweet treats from my order

I prefer Costa to Starbucks, but then again I suppose it's entirely up to you, I think younger people prefer Starbucks they seem to do a lot more chilled 'hip' beverages and Costa is more a chilled out vibe of a place, I'm not decrepit but it's nice to go somewhere and get some peace lol, anyway since COVID my taste buds have totally changed and I'm finding a lot of coffees very bitter, however Costas latte hits the sweet spot every time, lovely taste and always pipingly hot, the food side always look nice and fresh, my son loves the millionaire shortbread, price wise it's on par with other chains so it's not surprising it can cost between 10 and 20 quid for 2 people to eat and have a drink, the staff are always pleasant if a bit young sometimes but as is life these days, almost all food and coffee shops employ younger staff, when companies say they are not aged when employing staff.... legally they are, but deep down us oldies know can't get a look in for jobs lol, and why not when we need to support our younger workers, keep up the good work and I'll keep popping in for a latte every now and then

A electric atmosphere and awesome coffee great place to catch up with your friends and family amazing team working for you

Drinks where spilt and half empty. Very unhappy.

It was great staff are excellent

It was amazing first time ordering and I can’t complain

Love the smiley face on the bag made my day

Always lovely food in here and the staff are lovely and helpful

Both drinks were incorrect. Frappe had coffee in which was not ordered, person who ordered it is allergic. Iced coffee was ordered as a skinny latte and was whole milk when arrived, made person who ordered it very poorly.

I've been before, and on that occasion, the dining area wasn't the cleanest. This time, they were preparing to close, and seeing chairs on top of tables wasn't the most welcoming, but the young lady at the counter changed my opinion. She was so pleasant and chatty. I had a voucher for a free cake. She could have been dismissive, but she was so nice and genuine. She appeared to really enjoy her job, which is a rarity these days. Oh, and the cake she recommended was delicious too. I wish I had gotten her name. She's a credit to your business.

I ordered a large and my cup was half empty.

A good place to go if you use the metro or train station but I’ve had better drinks in other costas, not so good attention, not recommended

Nice coffee nice and expensive 🤤

Delivery driver was lovely but the drink was incorrect

Always great service and speedy delivery.

Nice food, drinks, service and very fast. Definitely recommend to anyone who wants a quick and delicious breakfast.

To the person that drew the smiley face on the bag... Thank you! You are awesome! 🥰

Enjoyable coffee, didn't have food 🙂

The hot chocolate was practically freezing and the cup was half empty there was barley any of the hot chocolate in there

Nice pleasant coffee shop. Good selection of food and drink and helpful staff. Got to admit 'tho I prefer the coffee at another chain & prefer to spend my bucks there.... Just a personal preference.

The drinks were delived spilt in the delivery bike riders bag

It was a nice lil shop but its no longer open

I love Costs , because you get exactly what you ask for, and the staff are great 👍

Canny little Costa cafe tbh. One of the best. Food is fresh and the flat white is very nice. Staff are amazing.

Good food, a bit expensive, but everything is these days.

Love the coffee staff are always friendly

Nice atmosphere & the staff are friendly enough, my only issue was when I ordered my daughter a white hot chocolate with marshmallows it looked like the marshmallows had been laying out for weeks. They weren't fresh at all.

Was a long queue when arriving but didn't wait to long and friendly service

Excellent for meeting up with friends and enjoying great coffees and snacks.

Clean facilities ,friendly staff , good ☕️

We like costa, although the sunderland site could benefit from a re shuffle of seating to allow more people to sit in. The large table is in a very bad place and takes up space which cannot be used, the food as usual was great, the service was slow again because of the whole just eat options which always seem to take priority over actual customers, which is bad, people who come in should take priority, its very frustrating!!

Same staff welded to this shop, Gemma on all the time.

Nice Gaff for quality coffee n food...👍⚒️

Costa is a place, that exists. Other than that, there's really not much more to say. It's standard, is mediocre, and it does what it's supposed to do. Nothing special. The thing with mainstream High Street cafés is that they're honestly hit or miss. People go to Cafés to relax, but Costa is often packed with loud people. It's less of a Coffee Shop and more of a fast food chain. Yes the decor is nice, it's built to be cozy. But when you go and there's one seat available, and you have to shout to be heard, and when you're overwhelmed staring at the menu, trying to figure out what a frappilippyboppyoopiedoopiecchino is while being stared down expectantly by a worker who looks like they want to die ... Kind of takes away from what a Café is supposed to be in my opinion. On the other hand, if you catch Costa at a decent time, its fantastic. Nice and quiet, a variety of relatively cheap tasty drinks. It can be an amazing place to relax, or chill with friends. I actually caught up with a friend I hadn't seen in a while here, and it was one of my favourite moments of this year so far. I'd recommend the Salted Caramel Frappuccino or something like that. It was pretty good! Although I will say, the last time I went here with my girlfriend, we left after less than 30 seconds because they had no ice? Half of the menu is iced drinks? It was late morning? What? Either way, the coffee here is standard, the atmosphere is mediocre, the staff are okay. Just an all-round meh experience.

Always great service & prompt delivery

Drink wasn’t even heated up! Was freezing!

Delicious and fab service thank you 😊

So I asked for a vegan sausage bag but instead they gave me vegan ham and cheese toastie, slightly disappointed but everything came good.

Advertising food online then my delivery coming without the food I ordered cos it was not available needs to state online wether it is available or not before letting people order

this is a very busy store, but tables were cleared and clean. Staff, although busy were polite and pleasant. Coffee great as always!

Fabulous services as always. Excellent delivery, very quick.

The breakfast roll was hard wasn’t eatable

Always great, always friendly delivery guys.

Fast service from.both the restaurant and driver. Arrived piping hot. Thanks. Exceptional.

Brilliant service as always. Fast delivery

Great service as always. Ordered and delivered very quickly. Delivered by pedal bike. Everything was piping hot. Amazing guys.

The contents of the drinks were spilled out into the bag we end up with half a cup of coffee

Staff are amazing! Especially Gemma and Ross. I will be going back.

Absolutely fantastic coffee served by absolutely fantastic staff 😍.

Very friendly staff, wonderful food and a great atmosphere in the cafe. Would definitely recommend.

Perfect little treat. Drink still hot, friendly delivery guy

Food was freezing cold, ice drinks melted. Waited 1 hour 30 minutes and our lunch break was over before it arrived. Estimated time had been 20 minutes

First rate service as allows. Great service from the restaurant and a fast delivery 👏

Super fast service from the restaurant & still piping hot when it was delivered.

Great tasting food. Coffee was lovely and hot

Fantastic service as always. Thank you Costa 👍

Nice and hot and quick delivery

Fast service from the restaurant as always. Drinks & food arrived very fast & was piping hot. Excellent service.

Fantastic staff and facilities 👍

Couldn’t fault it! My drinks came split but a refund was offered straight away! Much better service than Uber!

Definitely my go to place, coffee is lovely and the staff are the most friendliest upbeat staff 👌

Food is cold, and the coffee is only half full. Driver didn't know the address even though its stated on the order. For the price you'd think I'd have better quality.

Lovely relaxing atmosphere love the coffee and selection of cakes staff are very friendly

Very fast service. Delivery arrived quickly & piping hot

Coffee had spilled in the bags - the delivery person knew this and just left - coffee spilled all over my porch and empty coffee cup on arrival

Fast, efficient service & fast delivery

Always enjoy coming to one of theses branch's. Friendly staff and good product

Not making drinks correctly. Ordered a caramel & oat latte (as advertised on the menu with no changes to it) and it had no caramel syrup in it. It was just a latte made with oat milk.

Friendly staff and very quick service.

Staff are great and coffee is fantastic.

Received a bacon bap instead of my Vegan Bac N Bap. Food not edible for this reason :(

Won't use justeat again or costa

Paid for marshmallow in the hot chocolate those didn’t arrive as well as whipped cream

After a misshap the first time ordering Gemma at costa was fantastic in helping me sort the issue out and upon ordering agin the service was fantastic

Lovely caramel bun with a latte 👍

staff are slow, line is very slow and would draw a lot of people today, 3 staff members would sit there doing nothing when only 1 would be working the till, and the drinks are very average, too rich it made me feel sickly I won’t return maybe if the quality changed, and the employees worked abit harder.

Great friendly Costa. Excellent service.

Always pop in when I'm Sunderland excellent service and staff

I received wrong item, should have received chocolate Kit Kat cake and lemon came instead