Based on 567 opinions finded in 2 websites
Based on 567 opinions finded in 2 websites
Nº 284 in 682 in Sunderland
Nº 53 of 107 Other cuisines in Sunderland
Opinions
Thank you for keeping my mobile safe until I returned. This is one of my favourite Costas, yes it’s busy at times but the staff manage the flow well. Drinks always delicious. But I especially rate the team today after I realised I’d dropped my mobile in store but thanks to an app realised it was safe with them. Colleague was lovely and took necessary (appreciated) precautions to make sure it was indeed my phone. Thank you so much
Ann-Marie Miller . 2024-04-01
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Called in while wife was at shops nearby, staff friendly and a nice cup of coffee. Sausage sandwich wasn’t the best hence 3 stars
Chris . 2024-03-27
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Busy all day, very popular with the locals. Lovely polite and efficient staff, they serve quick and keep the place very clean. Typical Costa coffee so you'll know what to expect. The food is tasty but expensive like all coffee shops.
Big Nose . 2024-01-23
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Service was really poor, had bought and paid for 2 lattes and a babychino chocolate for my daughter… my daughter noticed they had cream so asked if they could pop some cream on top and was told only if I paid 50 pence extra!!! Seriously. Just pop it on, it’s a tiny bit for the child!
PJ Glover . 2023-12-27
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My favourite goto coffee place always get may favourite Vanilla latte with Coconut milk 😋 Friendly staff as always happy and halpfull
Tim Biggs . 2023-10-16
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Ordered a smoked bacon roll & cappuccino. Bacon roll was poor.
Carole Wardropper . 2023-08-22
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Coffee fine, staff awful. Went here a few times after work, three staff behind the counter who couldn't seem to produce a coffee within a reasonable time. After paying I was told to take a seat while my brew was being prepared. My gripe: when the coffee is ready staff simply yell out to tell you to come and get it. What is the problem with chains like Costa? Are they sooooo worried that if one customer gets a coffee delivered to their table their whole business model will collapse? I don't appreciate being yelled at or having to get up and down just to have a coffee. I won't be back.
Michael Mansford . 2023-07-29
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Great coffee, excellent food. Staff friendly and professional.
Mackem Steve . 2023-06-05
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Lovely coffee served here. Could do with cleaning and clearing tables more frequently for customers
Maree Burns . 2023-04-28
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Staff are very friendly and the beverages are too. But, one batista cannot make the coffees correctly so if we see certain person on the machine we don't enter the café.
Converse Mackem . 2023-03-08
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Staff always lovely and friendly. Fast service even when super busy
Jenn Newton . 2022-12-04
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Very friendly staff and a nice atmosphere.
Terri M . 2022-09-08
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Love Costa coffee. Cappuccino and chocolate twist for breakfast, yum!
Gillian . 2022-08-22
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Mango cream drinks where lovely and refreshing
Mark Mcguinness . 2022-08-15
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Great cup coffee and nice staff
Wendy Parker . 2022-07-14
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Staff were nice and coffee was good x
Jacqueline Skelly . 2022-07-01
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Nice staff & lovely non coffee drinks!
Allan Dodds . 2022-05-26
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Staff very friendly and efficient. Dealt with queues very quickly
Judith Gurney . 2022-04-22
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Very friendly staff and good selection and quality of drinks and food
Dennis Bainbridge . 2022-03-02
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Served by a chap named Kyle, really polite and approachable, even brought my toastie to me! Will be coming again as the coffee was really well made!
jack herron . 2022-02-26
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Great coffee and value for money.
james magee . 2022-02-24
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Hard to review Costa as they are consistent from store to store.
Paul Nash . 2022-02-24
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I met a friend for a catch up at this costa. The staff were friendly, and we didn’t feel like there was any pressure to leave immediately after we had finished our drink and cake, which was nice. This coffee shop has a welcoming atmosphere and I’ll definitely be returning in the near future.
Rach979 . 2021-11-29
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Comfortable coffee shop and pleasant staff.
Lesley Lynch . 2021-11-04
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Good coffee, friendly staff what more could you want.
Wayne Elliott . 2021-10-29
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26th October 2021 12:20 Tall Long haired lady who served me was extremely rude for absolutely no reason! She didn't start with a simple customer service (hi , hello what can I get you ECT. ) Instead with a loud tone "take out or sit in?" Absolutely terrible experience and funny thing was she was extremely polite to the person behind me after she served me. 100 percent back to Starbucks where ethnic minorities treated well and respectfully.
MrGk01 . 2021-10-26
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Fab latte . Great place to meet for a catch up .
june johnson . 2021-10-23
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Sells coffee. It's decent. Espresso was alright, had caffeine in it.
David Atkinson . 2021-10-16
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Good friendly atmosphere and excellent service 👌
Tony Robins . 2021-08-31
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Staff friendly and polite. Tables sanitized and premises in good order Coffee as per usual was very nice.
Joy Atkinson . 2021-08-25
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I had a drink that tasted like melted ice cream!
Chris Neale . 2021-08-23
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Luv thete latte and cans iced latte
June Redford . 2021-08-01
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Lovely staff, clean café, and good service.
Glen Hartley . 2021-08-01
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Your normal coffee shop. Small in size compared to others stores. With outside seats so you can relax outside in the sun. The staff are very friendly and will help you out. On site toilets. And a good size carpark. Also near a bus route.
Scott Wright . 2021-07-20
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Very efficient service from staff in a nice clean environment.
Clive Graham . 2021-06-21
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A Fantastic Coffee Shop with friendly Staff and lovely drinks and cakes
Michael Scott . 2021-06-17
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Nice but air conditioning blowing out not good
Ange Roper . 2021-06-12
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Just love it..great coffee.great staff
john metcalfe . 2021-06-08
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Lovely staff,nice little costa to enjoy a latte and sandwich after a walk along the river
Vince Short . 2021-05-31
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Lovely stuff, could have done with the cream added to the drink once it had been stirred though
jason ingram . 2021-05-24
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Staff are rude implementing covid restrictions...messed up my order then said will you take it any way...
Sean Cahill . 2021-05-11
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Friendly, very good iced lattes.
David Acton . 2021-05-11
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First time we'd visited this Costa. Seats available outside, approximately five tables with chairs. Service excellent and very clean. Plenty of parking space
Trevor Lowther . 2021-05-06
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Friendly staff and quick service.
Martin Culmer . 2021-04-30
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Excellent customer service! Quick and efficient. Adhering to all guidelines too.
Alison H . 2021-04-02
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As always cost o lot but what I say they have me going back for more
DENISE HOLMES . 2021-01-12
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The staff were wonderful! I had a after eight hot choc and my nephew had a cup.of tea! They were fab
Liv The Bat-Dragon . 2020-12-09
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Nice and warm and welcoming on this misrable day.
David Preece . 2020-10-12
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Staff lovely helpful, clean and sanitised coffee was lovely
Sam Dickinson . 2020-09-26
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Cant fault this store in anyway shape or form, absolutely love finishing off my shopping trips with a coffee & a biccy from here, The staff are all amazing & so friendly, 10 out of 10 from us.
Billie Jolene Rodwell . 2020-09-15
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Good,plenty social distance, felt comfortable
Susan Kearney . 2020-09-01
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Well organised for covid, polite and helpfull. Plus we benefitted from the eat out scheme, which hadn't crossed my mind.
Paula Fawcett . 2020-08-17
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Lovely coffee and great tea cake
Irene Liddy . 2020-08-16
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I like this place. I would like to sit here
Mihit mostafa1 . 2020-04-07
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Lovely latte a cherry bakewell Nom nom
Wesley Teasdale . 2020-03-13
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I visited yesterday for a coffee and bun. There were two young men working who were extremely polite and helpful throughout the whole time I was there they worked serving and cleaning. They smiled and continued great service to everyone who came in. Young people don’t usually get the credit they deserve but these two young men are a credit to the company and theirs families.
154laurieg . 2020-03-06
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Called yesterday for a coffee as I had an hours wait before I could collect the dog from the vets. Decided to try the filter coffee which was very good👍👍👍 made the mistake of ordering a large coffee and was presented with a huge volume in a very large mug. Won’t do that again . Staff very pleasant The downside was the amount of tables that were dirty and still had used crockery on them. Very disappointed as you would expect the staff would want clear tables so more customers can sit in.
John Edward J . 2020-02-28
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Food and drink are good, but the room has terrible accustics, struggle to hear person at same table, would only take a little room treatment, sadly won't return.
Robert Blackham . 2020-02-15
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Not cheap but always good quality coffee and food.
Steven Gibson . 2020-02-08
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Great hot drinks hot chocolate delicious tasty treats hot and cold
Lindsey Dixon . 2020-02-07
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Love a good Costa but you do struggle to have a conversation with someone with all the nice off the coffee machines
Gavin Martin . 2020-01-28
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Lovely space with 2 hrs of free wifi and good cup of tea. Don't work from home, work from here.
susan watkins . 2020-01-23
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Lovely coffee. Especially the Christmas flavours.
Alex Henderson . 2020-01-22
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Over priced mucky water, don't know what all the fuss is about.
IAN WARD . 2020-01-21
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Costa coffee .... needs no more words, cosy, warm and welcoming
GORDON Harland . 2020-01-15
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Coffee as good as always with friendly helpful staff
Vu1turE . 2020-01-06
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Nice surroundings, lovely coffee
Trev Conway . 2020-01-04
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Was here yesterday with grandson we both had cheese and ham toastie and a latte it was lovely and made fresh the staff serve quickly and are friendly and helpful a lovely clean place
Lynn L . 2020-01-04
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Having stopped going to this costa because the tables didn’t seem to get wiped and the poor attitude of some of the staff, I returned today. I returned as I heard that it had changed. I was pleasantly surprised to see that the cafe had had a fantastic makeover. However I was disappointed to find messy tables. I witnessed tables being cleared but not wiped. Shame.
Gerard Oakes . 2020-01-04
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Couldn't get a basic order right. Think the staff either need re training or sacking. If a person can't do the job then others will
Dave Brown . 2019-12-01
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Staff very friendly and helpful. Great wheelchair access.
Charlotte Macgregor . 2019-11-22
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Lovely coffee,best cheese and ham toastie I've ever tasted!
JULIE Strydom . 2019-11-22
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I find the coffee to be weak and lacking body. Snack selection is good though.
Tracey Jones . 2019-11-17
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Love my Costa coffees at any Costa cafe
Susan Benns . 2019-11-09
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Great coffee cosy good to meet friends
Jacqueline Anderson . 2019-10-09
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Nice little Cafe, Staff always friendly and helpful. Coffee is always lovely
Christine Hughes . 2019-09-25
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Nothing better then a costa coffee
Stacey simmonds . 2019-08-24
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Good coffee, nice surroundings.
Judith Thompson . 2019-08-21
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My favourites are the coconut latte and the skinny latte
Deidre Passmore . 2019-08-16
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Favorite place for coffee good selection and great place to sit in
Trish Tindle . 2019-08-16
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Nice staff always friendly and do the best latte
Lesley Wharton . 2019-07-15
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Plenty of choice sweet and savoury. Friendly efficient staff. Cater for kids. Clean and tidy seating area.
365alexop . 2019-07-04
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Tried a Costa Mocca for the first time cos I normally have flat white. This was absolutely wicked.
Dave Mackel . 2019-07-02
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Have been a few times to the Costa coffee in the Galleries. They do lovely coffee and have a wide range of tasty scones and muffins. I like to go here as they sell gluten free muffins which are delicious and well worth a treat once in a while. However you need to have time to spare as they are extremely busy and if you need a loo would have to go elsewhere.
Wendy Michaels . 2019-06-28
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I visited this store and was very impressed with the service I received. I am gluten free and therefore very cautious when eating and drinking out. I asked if their Summer berry Cooler drink was gluten free, I felt reassured after a member of staff called Shannon checked the allergens list and advised me of the ingredients. Shannon also pointed out other gluten free products, this girl is a credit to your store. I will definitely return.
sharon Griffiths . 2019-06-22
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It's out of the way but perfect for me
james hill . 2019-06-21
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Standard costa fair.. friendly staff and clean
Steven Fawcett . 2019-06-16
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Decent coffee - expensive but nice
David Lawson . 2019-06-15
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The good thing about Costa is when you register a Costa card every time you buy something you earn points and the more points you earn you can use there points for a free coffee and sandwiches
Sandra Babij . 2019-06-12
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I love the staff in here. It's like home from home
Sara Berry . 2019-06-02
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Friendly staff good service great atmosphere
Alan Golden . 2019-06-01
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Nice Costa, right next to all the shops. Good for going shopping and then to relax with a good cup of coffee. Staff are always friendly.
Thomas Hall . 2019-05-26
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Lovely staff, clean and comfortable environment and high quality food and drinks.
Naomi Woodfield . 2019-05-18
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Love Costa coffee, can't remember ever having a bad one
Deborah Hollin-Gray . 2019-05-18
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Always a friendly place to meet
Christine Mackie . 2019-05-08
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Staff are always friendly and helpful
June Carson . 2019-05-01
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Always lovely coffee in nice surrounding.
Louise Henzell . 2019-04-20
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Today barista Jen made a fabulous Americano. Not as easy as it sounds. It was lush.
Janice Baird . 2019-04-15
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Very nice and very friendly staff
John . 2019-04-12
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Lovely coffee tea soft drinks and pleasant staff
Janet Elizabeth Colegate Madge . 2019-04-10
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