Costa Coffee in Sunderland

We took a friend to Moto Washington Southbound services as she was staying at the Travelodge prior to getting a coach at 5am tomorrow.I was very concerned about her getting to the coach.Mark helped us to order coffees tea and hot rolls and served us very cheerfully,promptly and efficiently and while he was clearing a table,I asked him about the best way for our friend to reach the coach.He was so helpful,kind,patient and reassuring and explained everything He took time to chat for a few minutes,as the cafe was quiet He really made us feel special and very valued customers and is a credit to Costa.You are so lucky to have staff like him.Thank you

The staff need retraining .Milk is not boiled for latte .They do have a thermometer . AND TO BOTHERED ABOUT DRIVE THROUGH . To serve foot customers

It was a pain when this was being built, as it takes up more than half of McDonald's car park. However, it is a very pleasant place to sit and have a coffee and a cake. The car park has more electric vehicle charging points than disabled parking spaces, which is not very considerate. There are a couple of tables outside for those brighter, warmer days. Inside, there is a water refill station and plenty of comfortable seating. There is the usual selection of Costa food products and a drive thru for people on the go.