Costa in Sunderland

Popped in for a takeaway cappuccino last Saturday afternoon. Although the weather was gloomy outside that could not be said of the lovely greeting I received from the 2 young ladies who were working there. Sorry didn’t get their names but the older girl maybe early 20’s with blonde hair was particularly chatty and had great customer service skills and her younger dark haired colleague was equally engaging. Just a little well done for all concerned as it becomes rare these days to meet young staff in the hospitality game who interact with customers in such an amicable manner with smiles on their faces. First impressions are key for any business and mine was top notch. Plus my coffee was very tasty.

Nice place, nice coffee and snacks

Went in a Good Friday. All members of staff were watching me struggle with tray of food and drinks. Didn’t care to help. The guy who works there but wasn’t at work was reading out the Google reviews about the place! It was entertainment! 4 of them think it was amusing. Seriously save your breath they are all morons especially him. Don’t think Costa care tho🤷‍♂️lol

Went in a Good Friday. All members of staff were watching me struggle with tray of food and drinks. Didn’t care to help. The guy who works there but wasn’t at work was reading out the Google reviews about the place! It was entertainment! 4 of them think it was amusing. Seriously save your breath they are all morons especially him. Don’t think Costa care tho🤷‍♂️lol

The staff are always friendly and welcoming and the service quick.

Shout out to the staff who were run off their feet. Still managed to be friendly and smiley.

Friendly and quick service, great coffee and food

I love Costa coffee anywhere but the staff in this branch are simply lovely! I don't like the long 'corridor like' cafe area but that is what the unit is like.

The rudest staff I’ve ever seen on costa coffee’s. The guy called Nathan was very angry on me that I was busy on my phone and not answering him where is I was waiting for 5 minutes there and no one was serving me and I just was waiting to be served. Then he turned up and said do you want to be served or you want to leave?? I was like what? Why? I mean??? Absolutely disappointing.

Great place, great staff and great coffee

This Costa is definitely one of my favourites. The only issue is the doors they need to be self closing! Save me getting up to close them after people all the time. Its like a wind tunnel when they're left open!

All staff are helpfully and cheerful

Wow expensive, never going again, also on the app previous points removed , so app to be removed

Very friendly, welcoming staff.

Friendly staff and great coffee. What more could you ask for. Always a pleasure to have a coffee in here.

Staff are so friendly and helpful

Good coffee although the Lates were a little cooler than we would have liked. Plenty of room on a Sunday afternoon

Lovely quiet place to go with very helpful staffs

Nice big cafe, good choice of hot drinks and snacks, friendly staff.

Lovely little place and lovely friendly staff too

Great staff, Great Coffee and Eats. Whats not to love.

Lovely hot chocolate..had the works. Lovely friendly staff. Clean and tidy.

Waited 2 hours for delivery. Told if I cancel I will be charged by Uber. When my order came Costa sent me the wrong coffee. Thanks!

It was closing time at 5:45 so didn't have much time to sit in and staff never smiles

Popped in for a festive flavoured drink, got two, & two cakes, cost me £12,, no wonder Greggs is so popular, if you just lowered your prices slightly, you would probably get more custom, NOT that this will stop me going in, just not as often,

Really helpful staff. Welcoming, particularly with family groups. Had an enjoyable visit and will be coming back.

Nice to find a coffee shop that is actually open after half past three. The staff here are very pleasant and helpful; a credit to the company and I have to say, a refreshing change these days. The cafe has comfortable seating, which makes your experience much better. The coffee is reasonable. I always have mine in a takeaway cup, as I detest the soup bowls that they normally serve it in. The entrance to the rear, has quite a steep decent from the car park and the toilets to the rear, need to be open. Overall, a great to sit and enjoy a cuppa, though the food prices are a bit on the high side.

Lovely decaf skinny cappuccino and blueberry and lemon cake.

Advertised as open from 7am, drove along and it was shut!

Specifically a delivery review, ordered hot foot and hot drink, waited over an hour for delivery. What is dissapointing is the store is a few minutes drive away and the food and drink arrived very cold, so the order must have been put together and left standing for a while but still sent this anyway. Won't be ordering again sadly.

Excellent coffee, friendly staff, nice n clean. Great atmosphere.

Not my normal costs but still great freindly and helpful staff.

Felt uncomfortable people not using masks .... not acceptable

I always come here and even whilst the promotion was going on i still got my lovely dose of friendly chat from the wonderful girls here, the staff are a credit to this store, mel Jess Emma and the other staff(sorry don’t know your names) are an amazing team and really have handled everything amazingly during these busy days and always for that matter

Very good service friendly staff

Uber Eats advised delivery available in 20 mins. I went through process of making an order for six people. When completed order I got a message saying I live too far from restaurant to deliver??? I live 900 metres from Costa. So don't waste your time trying to order unless you live next door. Really stupid to allow me to attempt to order something I was never going to get.

Regular coffee shop staff could be more welcoming but there busy I guess.

Was ok long cues but to be expected during g this awful situation fabulous staff tho

2 staff behind the counter talking about there boyfriends but still dirty tables

Excellent food and excellent coffees will keep coming back as the service is great.

Felt very safe and relaxed during these hard time sitting having my much missed latte

Ordered from here via Uber Eats and was very impressed with timings, delivery, and quality of the food. The staff here word really hard to make the shop the best it can be.

Happy with everything....the lady who served me,beth I think her name is,was very polite and helpful

Fantastic Coffee as always. Kids loved the rolo muffins. Bonus everything half price when sitting in!

Not as expensive as portraid and the young lady who served me really impressed me with the skill of Rembrandting the foam TY

A nice place to enjoy a coffee with daily newspapers to read during your stay.

Great place to meet up for coffee! Soft chairs, cushions no loud music perfect...

Good coffee and good friendly staff

Very nice and friendly place to drink a coffee

A very poor example of the Coffee Shop chain. Staff ignorant, toilets filthy, coffee poor, toast crap, atmosphere cold. This place needs a good Manager to get the bone idle staff to buck their ideas up. Not a single sign of porridge at 11am in the morning. Avoid at all costs.

Called in as cold day while shopping in Houghton, always a nice welcome Costa with clear tables and nice cosy environment, the service is very good and select of snack and cakes very good

Friendly staff, and I love the macaroni cheese with pigs in blankets....just wish it was bigger 🐷

Staff very helpfull nice and clean

Just love Costa. Great service, friendly staff and the coffee is lovely

Costa coffee well worth trying it's fantastic

Lovely place Lovely atmosphere and decor And obviously lovely coffee

Great staff with great attitude

Like all Costas the coffee is great

Spotlessly clean. Excellent friendly quick service.Highly recommended.

Coca-Cola brand , hi alkaline drinks for the sheeple

Always good here services is fast and it's always clean

If you want a quiet place to enjoy a relaxing drink and something to eat to escape from the stress of the day, call in. The staff are lovely and friendly. Highly recommend you try the porridge!

I meet up with my family love it

Nice surroundings with a canny range of drinks and snacks ....

Very comfortable Costa with some nice features. Very friendly and helpful staff.

Thought tables and chairs could have done with a good clean food crumbs down sides of chairs

Foul tasting slop that costs £3 a cup !!.. The cafe is soulless and could do with a clean. On the plus side the place was warm.

I visited costa two weeks ago on Saturday and after standing in a queue getting my sandwiches I was told by a young member of staff that they had no coffee which I was amazed by.i called back today and unbelievably I was told that because of a broken down dishwasher they had no cups so they gave us paper cups but charged normal prices of which the coffee didn’t taste as good and it was very difficult to drink from these as I have bad hands.i can’t imagine us ever going back to this establishment

Outside seating area is substandard, cold, wet, dirty, uneven, steps and NOT dog friendly. It feels like they DON'T want non smoking dog owners as part of their client demographic. Plenty of other places do, Costa your loss.

Hands down THE best slice of toast I have ever had. A very soft yet crispy surface, complimented with a brittle yet filling crust. The butter was by far one of the best components to this toast, slightly salted and overly enjoyable. If you haven’t had toast from Costa at Houghton-le-Spring then you need to try it, it will tatelise your taste buds and fill the ‘homely’ hole of fresh, soft and buttered breakfast toast!

This bad boy gives Terry’s chocolate orange a run for its money... Taking my first sip was by far the best bit, the way the orange punches you in the mouth followed by the smooth, velvet like chocolate taste! Chantelle reccomended this little beauty and wow, she delivered! Not only did I receive the best hot chocolate of my life but it was also complimented with a gooey marshmallow which topped off my experience entirely. If I were to rate this product it would be 12/10, this is due to the customer service I received and the fact that all I can taste for 3 days after is orange. Banging.

Friendly staff, comfortable seating and surprisingly spacious inside. Coffee up to the usual Costa standard.

My local Costa, really good branch, clean and tidy. Staff are lovely too!

Welcoming atmosphere, hot drinks and food, much bigger on the inside, a good quick escape for some "Me time".

Very friendly staff, very clean and tidy

Excellent coffee house. Nice addition to the high street. Friendly & helpful staff. Plenty of seating. Good place to meet friends too.

Lovely coffee shop, great range of coffees, babyccinos are a fantastic idea for children, friendly staff.

I just love coffee and Costa is my second home

Only 3 tables taken but nearly all the others have dirty cups and trays on them. Staff need a kick up the a@#e

Nice coffee shop. Staff are friendly. Disabled access. One of the better costas despite being small. Nice atmosphere and toilets here

The staff are friendly and helpful, perhaps a little more laid back than some Costas, which is a good thing in my book. They also do lots of charity fundraising. The store is cosy and comfortable with a variety of types of seating to suit different tastes and needs. It supplies all the standard Costa fayre.

Great , fast service ... If a bit miserable .

asking for a week decaf coffee stronger than Atlas

Canny cuppa,nice friendly staff

The outlet in houghton le Spring is a lovely coffee place that myself and partner drink in regularly but have to say the service on Sunday was brilliant the shop was clean and the young guy was constantly going round and clearing tables straight away he was efficient and very welcoming the blond girl working who has tatts on her arm is lovely chatty friendly made people feel at home really try this place you won’t regret it

Dropped in after work (as usual) for my Costa coffee. Best thing they’ve brought to Houghton is this Costa. Place and toilets are very clean and staff are all very friendly. Abbey served me today. She made the perfect coffee and is very pleasant and professional. An overall enjoyable experience.

Love costa coffee and now there’s one local I’m in heaven / even have my loyalty card and their cakes are delicious.

Profits are down and no newspaper to be found.. My panini ain't in store Just my coffee freshly ground A sad customer complaining At least it's not raining Wonderful staff, wonderful training Let's hope that this customer is up for remaining!

Very expensive for a cup of coffee

The service was pathetic, only one person serving waited over half an hour to be served luckily I was waiting for a business associate arriving other wise I would have gone else where

Pretty much what you expect from a Costa. Nice banana cake too!

really nice and quiet place smells lovely as u walk in the door cup of tea and a cake was the same really nice food and staff very pleasant will be 're visiting soon

Great early morning hot chocolate

Nice hot chocolate 😁 but no bacon 😂

Number one the hot chocolate came with three marshmallows for the price of 45p and that is not great! number two the blueberry muffin came with gooey jam in it ! And the price is way to expensive ! The good thing was the seating is comfy and cozy ! Thank you !

Lovely staff and pleasant surroundings, always a pleasure to come here for coffee x

Excellent atmosphere and service.

Friendly staff and great service. Love the coconut latte.

Fabulous food, coffee and service. Facilities and access for wheelchairs/ pushchairs etc good too.

Perfectly pleasant and professional. All the staff are professional and pleasant to talk to. I would highly recommend this place for other people to visit this establishment. However, this is just my personal opinion. It is beneficial to experience a place for yourself though, as nothing is better than personal experience.