Love Coffee in Mansfield

Been fairly regular for the past 7 months, and never had an experience like today. My friend and I went in today around 4 o’clock, she ordered a salted caramel frappe no cream with coffee, the staff member « Amy » promptly forgot these requests, and had to be reminded as she was putting cream on (not sure if she did actually put coffee in), we both wrote it off until I was served, I am lactose intolerant, and asked for an oat latte with vanilla, at first she had the regular milk jug for steaming and I had to interject and then when pouring my coffee shot, she attempted to use a takeaway cup that had been face down in the water/coffee/milk mixture in the tray of the machine (as it had been taken apart for I assume cleaning 3 hours before closing), I then asked her not to use that cup as not only do I have allergy to milk it’s also really gross, the whole time they were being standoffish, and then when I got my drink there was no vanilla as she had forgot that too, although she apologized and corrected the error, it just felt really uncomfortable to ask for what I paid for to be made safely and properly, the rude demeanor took us both off guard, I have never had anything happen like this before but it’s just disappointing and below standards.

Lack of atmosphere at this Costa. Always requires areas cleaning where you sit. You have to make sure they top the teapots with water fully up or you get short changed. Bad idea with the parking charges. Would rather go to Rainworth branch. They have lost many customers with this.

Booked a table for Sunday Lunch; when we arrived, we were advised it was half an hour wait! Not a great start, so ordered drinks from the bar & ordered two Beef Sunday Roasts on the QR Code. Food arrived & sizeable portions, but Beef was tough & fatty. There was no place to decline which elements you didn’t want on QR Code, so Red Cabbage & Mash wasted. Whatever happened to good old table service? No tip left as guess the QR Code doesn’t get out much!

Love a good karaoke night at the Dragon 😊, great atmosphere, friendly bar staff. Great for watching all type of sports 😊

not to happy with my order today, normally its okay an tastes nice but this time the food was cold didn't seem like everything was cooked right