GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.3

Based on 538 opinions finded in 2 websites

site_photo4

Nº 219 in 273 in Mansfield

Nº 25 of 31 Other cuisines in Mansfield

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffee

comment_iconOpinions

Been fairly regular for the past 7 months, and never had an experience like today. My friend and I went in today around 4 o’clock, she ordered a salted caramel frappe no cream with coffee, the staff member « Amy » promptly forgot these requests, and had to be reminded as she was putting cream on (not sure if she did actually put coffee in), we both wrote it off until I was served, I am lactose intolerant, and asked for an oat latte with vanilla, at first she had the regular milk jug for steaming and I had to interject and then when pouring my coffee shot, she attempted to use a takeaway cup that had been face down in the water/coffee/milk mixture in the tray of the machine (as it had been taken apart for I assume cleaning 3 hours before closing), I then asked her not to use that cup as not only do I have allergy to milk it’s also really gross, the whole time they were being standoffish, and then when I got my drink there was no vanilla as she had forgot that too, although she apologized and corrected the error, it just felt really uncomfortable to ask for what I paid for to be made safely and properly, the rude demeanor took us both off guard, I have never had anything happen like this before but it’s just disappointing and below standards.

site_logo

Mo Muffin . 2024-08-19

MORE AT Google

Best flat white ever! I am a coffee snob and wow just wow!! Even got coffee art on top of a swan Definitely recommend and will be back soon

site_logo

Jason . 2024-08-16

MORE AT TripAdvisor

Went there to collect TooGoodToGo order and came across very impolite blonde girl with bun and glasses at the till, she ignored me till the end while calmly making the coffee and wiping surfaces, although she saw me standing next in the queue. So cutting stars for the service and atmosphere. On a daily basis like that place for a visit, but this left me speechless… bad customer service…

site_logo

Coffee Is Strong . 2024-08-09

MORE AT Google

They don't even know how to make espresso imagine the rest !!!

site_logo

B. Dukaj . 2024-06-12

MORE AT Google

To be honest, the seats are actually very dirty, the seats are dirty, the pickles are dirty, the place inside is very dirty and the person is squeamish like me. It's just natural that such an establishment bypasses 10 expensive ones.

site_logo

Надежда Басова . 2024-05-16

MORE AT Google

Have visited for years but think I’ll be going elsewhere possibly new Starbucks. Always prefer Costa coffee but the cafe is feeling very grubby. Toilets are disgusting. Seating in poor state. The staff are always very friendly. Drinks always good. Cakes overpriced. Shame but it needs refurbishing asap.

site_logo

bluetwo47 . 2024-04-12

MORE AT TripAdvisor

Shocker. Place was a state. Pots everywhere, tables filthy, toilets disgusting. If you want a coffee, go to the other Costa on the retail park

site_logo

James Oliver . 2024-03-26

MORE AT Google

I visited west gate costa on 22nd march 2024 , Im an regular customer and Ive never had any issues using the store before. I brought an drink before using the bathroom.I have an hidden disability and went to the bathroom because It were urgent , I got into an problem and I had to sort it out. I didnt want anyone to have to clean up my mess. I were 5 minuets then I started getting harrassed then that made me more stressed which resulted in more medical issues. I got were threatend by around 5 men , threatening to kick the door in and shouting stuff like I bet shes on her phone and I bet shes dead in there from being on her phone too long despite me keep shouting I have an medical issue , it takes me longer than most. And they also kept shouting that I were beyond the joke , that I have no respect and that I act like I own the bathroom. And started swearing at me through the door. Then they complained that much to the staff , the staff came and I had to open the door whilst the bathroom were in an state and I were in an state. They kept threatening to open the door whilst I had my underwear down. I told them my underwear were down and I told them I were trying to clean up. And threatened to call the police. The staff were an young man who appared to be in hus 20s , he were an new member of staff and the other were an woman who were an lot older , light coloured hair and plus sized. , I just need more time because of my disability. I kept constantly trying to explain this but nobody listened When I had came out crying everyone stared at me and wouldnt stop and nobody appolgised for how They treated me.

site_logo

Amy Torr . 2024-03-22

MORE AT Google

I am a coffee snob and no one makes a flat white like this branch

site_logo

Lisa Smith . 2024-03-20

MORE AT Google

Not bad, but prices are not the best anymore as from £2.50 to £6.29 on breakfast. Deals is out rages

site_logo

Steffan Longmate . 2024-03-11

MORE AT Google

Where do I begin. The girl on the counter was very surley and looked at me as though I was an alien, looked even more puzzled when I ordered two hot salted caramel milkshakes she took my money and walked away leaving a young man in her place. He was very polite, made and served said drink and off I went to sit with my partner to enjoy!!....NOT. It was awful just warm liquid with not a trace of what it was supposed to be. I left mine but out of curtesy, my partner drank his with an unpleasant grimace on his face. He then proceeded to use the facilities and came back post haste looking sick indeed. The toilets were filthy there was toilet paper all over the floor most of the floor was covered with suspicious looking fluid and the smell was horrendous. Had he been a factory inspector he would have closed the place down imediately. Not good enough Costa I wish we had gone to Starbucks across the road. I paid almost £9.00 for nothing better than that which is discarded as slops. Shame on you !!!!!

site_logo

Christine F . 2024-02-14

MORE AT TripAdvisor

Stop off here for a latte on the way to work. Friendly staff and a nice in store seating area.

site_logo

Richard . 2024-01-28

MORE AT Google

Lovely food and drink. Also friendly helpful staff.

site_logo

Caroline Cutts . 2023-11-03

MORE AT Google

Terribly smelly on entry but passed it off as being and outdoor environmental issue. The toilets are disgusting and that is where the smell was coming from. The toilets were dirty and smelly. The floor was soaked with urine.... Sorry Costa, this is THE single worst Costa Coffee shop I have ever been into.

site_logo

CJ Katy . 2023-10-04

MORE AT TripAdvisor

Very good as always. Nice atmosphere with the service to compliment the cafe. I go every week with my wife and 2 kids 😀

site_logo

Ehsan Khan . 2023-08-14

MORE AT Google

I feel really bad for the staff working in the conditions they are in. Place was swarming with flies. A staff member picked up a cup from the top of the shelf and flies just flew everywhere. The male staff who served me today was really friendly, but unfortunately my drink didn't taste like my regular order. For a latte it tasted more like a glass of warm water with sweet syrup. Before I left I went to the toilet. I kid you not- there was a poo right on the floor. I don’t think I’ll be back again. 😬

site_logo

Roving58733467189 . 2023-07-27

MORE AT TripAdvisor

dirty place, only 2 staff on, femae staff with long dark hair floating around touched my cake several times. too busy for them face like thunder serving people on boxing day.

site_logo

rebecca . 2022-12-26

MORE AT TripAdvisor

Called here Saturday morning 26th November 2022 for coffees. We use to come here about every 2 weeks but not been for about 3 years. There was a very long queue to the door, service was slow, 4 staff behind the counter, have 2 runs of the equipment to make coffee but only using one, WHY. The staff were not very customer friendly; the coffees were very weak and horrible. Shall not go again

site_logo

adyval . 2022-11-30

MORE AT TripAdvisor

Visited this morning for a couple of coffees and left shortly after purchase. The customer service is non existent! To serve a customer a not say 1 actual word I find ridiculous! If you don't want to be in a customer related job then leave. The latte was horrible more like warm milk. We left in disgust!!

site_logo

U6052YUjaneb . 2022-08-19

MORE AT TripAdvisor

Servicen var inte den snabbaste. Det skulle plockas med annat. Men när det blev min tur så gick det undan. Espresson var stark och god.

site_logo

Peter J . 2022-08-05

MORE AT TripAdvisor

Always get a good Soya Latte at Costa the Vegan Bacon Cob was good as well

site_logo

John Evans . 2022-05-04

MORE AT Google

This Costa was clean. Staff were friendly. I ordered porridge. I was never asked if I wanted honey, marmalade, jam with the porridge

site_logo

Dean Hursthouse “SportyDeano” . 2022-02-02

MORE AT Google

Shop was a little untidy but mostly OK. Some litter on the floor near the entrance and the counter screens a little battered. Slightly worse than average. Visited mid week am and the shop was relatively quiet. Only 2 in the queue. Had the usual latte. Have to walk to this store as it's in the pedestrian area. Varied seating and all well spaced out. Shop is long with a small frontage so the rear seating is cosy and warm but very little natural lighting.

site_logo

Paul Humphreys . 2022-01-27

MORE AT Google

The service here is atrocious. We visited today as we had 30 minutes to spare so we thought we would go for a coffee. There were about 6-8 people in front of us and we stood in the queue for 30 minutes while there were 4 people behind the counter. The person making the coffee was so slow she spent most of the time studying the orders and looking around her. It was like she wasn’t interested in how long people were waiting or how the other poor girl was running around trying to quicken things up. I strongly advise you not to go unless you have lots of time to waste. They ruined our 30 minutes time out!

site_logo

lenharts87 . 2021-10-21

MORE AT TripAdvisor

I called into Costa Mansfield today & ordered a gingerbread latte & a chocolate tiffin. The latte was not hot enough & I didnt want to re queue as the queue was massive & no-one seems to be adhering to social distances. After I has finished I went to the ladies, it was disgusting & I was appalled. Costa is a big organisation & not cheap. Surely there is a system in place for them to be checked on a regular basis. The floor skirting boards sink ect looked like they hadn't been cleaned in weeks

site_logo

Michelle M . 2021-10-05

MORE AT TripAdvisor

Very bad customer services. Absolutely unprofessional team. SLOW, SLOW, SLOW

site_logo

Zoltan Nemeth . 2021-10-01

MORE AT Google

Disgustingly overpriced (as are all Costa coffees!!!) Far to expensive. Get cheaper priced food and much cheaper priced better coffee at my local McDonald's than this place!!! Why are sandwiches so overpriced for a piece of ham, cheese & bread. RIP OFF & Shameful! It costa too much goodbye, never again!!

site_logo

Cocoaa M . 2021-08-27

MORE AT Google

Love going for a quiet drink of coffee here in Mansfield Town Centre whilst waiting for the wife doing her clothes shopping. Costa staff are really welcoming and friendly and they always carry my drink to my table as Im on crutches when I go in. Always time for a quick smile and chat, Costa is only 1 of 2 places in the town centre that I go in to for a decent cuppa

site_logo

Midlandsman56 . 2021-08-25

MORE AT TripAdvisor

Expensive and arrogant service. Toilets closed rather than cleaned on a regular basis. Poor.

site_logo

Christopher Edale . 2021-08-05

MORE AT Google

Love it there pleasant surroundings lovely staff 😍great coffee ☕ could go on and on but rather u pay a visit one tried always go back.

site_logo

Michal Knight . 2021-07-15

MORE AT Google

Really delish 😋 hot 🔥 Chocolate. Yum.

site_logo

David RA Wickens . 2021-06-30

MORE AT Google

One at ollerton roundabout fantastic service clean and friendly same with forest town Costa one near Kingsmill needs help as is dirty and not very friendly

site_logo

Emma Collins . 2021-05-27

MORE AT Google

Although in the midst of lockdown, the coffee here is a good thing made better. Well prepared, and exceptional taste. Great staff too. A real treat on the go.

site_logo

Steve Stratford . 2021-05-18

MORE AT Google

Love a cappuccino from here when been shopping around Mansfield

site_logo

Sallyann Lindley . 2021-05-01

MORE AT Google

Plenty of room outside asked to check in on covid app

site_logo

Shawn Mitchell . 2021-04-23

MORE AT Google

Polite friendly affordable and just nice coffee with no social distance issues

site_logo

Mid Nite . 2021-03-17

MORE AT Google

Always good coffee, but the premises has seen better days. Stacks of pots left on tables, often ignored by the staff, the walls and soft furnishings need replacing or at least a good clean. Its been take away only during lock down - so surely theres been some re-investment and cleaning done during that time ...... we shall see when it properly re-opens.

site_logo

Tony L . 2021-02-20

MORE AT TripAdvisor

They mixed up orders, happened twice now. Ordered regular cappuccino and large cappuccino triple shot. They did it other way round. There was no one in the shop waiting, so it's not because they were in a rush or anything. Just wanted a nice coffee for me and my colleague at our break. We definitely were both disappointed.

site_logo

Alex w . 2021-02-02

MORE AT Google

My favourite shop. Store was quiet covid safe. Staff friendly & polite. Thank you.

site_logo

Claire Bloor . 2021-01-05

MORE AT Google

Desta altura não acho que tenha condições

site_logo

Susana Isabel . 2021-01-04

MORE AT Google

Lovely as always had the the big purple one latte nice from start to finish

site_logo

Paul Hewitt . 2020-12-11

MORE AT Google

The coffee is great and the service is wonderful.

site_logo

Aaliyah Lucas . 2020-11-20

MORE AT Google

Great selection of drinks. Fair number of socially distanced tables. Could be quicker with service and cleaning tables

site_logo

Stephen Llewellyn . 2020-10-31

MORE AT Google

Good coffee,good food and good atmosphere.

site_logo

malcolm poste . 2020-10-27

MORE AT Google

It was nice to have a sit down and enjoy a coffee despite the 20 minute queue

site_logo

Robert Crowe . 2020-09-08

MORE AT Google

Clean place goid service as you expect

site_logo

Iain Peet . 2020-08-31

MORE AT Google

Great coffee cakes are nice too

site_logo

Sharon Turnell . 2020-08-31

MORE AT Google

enjoy it at costa relaxing cup.of tea

site_logo

Kevin Osborne . 2020-08-15

MORE AT Google

Long wait but acceptable under conditions, but 3 behind the counter and only 1 lady doing all the work. 2 guys just stood there and 1 took drinks and stuff off her and placed on counter. I am sure they could have been more helpful to her . She was very happy to finish her shift at 2 pm ..

site_logo

Janet Johnson . 2020-08-10

MORE AT Google

Plenty of space between tables. Staff reminding people of social distancing protocols. Slow service due to covid precautions. However a pleasant visit with drinks and snacks

site_logo

Martin S . 2020-08-05

MORE AT Google

Love to go for a Costa every week

site_logo

Keith Rose . 2020-08-03

MORE AT Google

Got to take out coffee and they seem to be doing really well given the current circumstances well done Costa Coffee more people can learn from you

site_logo

Luke Jones . 2020-07-27

MORE AT Google

Fantastic place to relax and chat with family and friends. Staff always have lots of time for you. Great place cannot wait for it to open again,

site_logo

Sheila Hird . 2020-07-01

MORE AT Google

Nice coffee, great atmosphere and good snacks.

site_logo

staley101 . 2020-03-13

MORE AT Google

Decent coffee but you pay for it

site_logo

Cheyne Rawlins . 2020-03-02

MORE AT Google

Great staff especially the new Barista H!

site_logo

alison smith . 2020-02-21

MORE AT Google

Too noisy, ratty kids, pretentious laptop yuppies. Folks hiding in corners

site_logo

Stephen Lindsay . 2020-02-13

MORE AT Google

Upholds the standard of the company, great sitting area good drinks at a higher price.

site_logo

Ash Smith . 2020-02-11

MORE AT Google

Good. Shame it isn't a larger premises.

site_logo

Andrew Parnham . 2020-02-04

MORE AT Google

Slowest service I've ever experienced. And it wasn't even busy. Staff were beyond useless, chatting instead of serving. Do not visit this poorly run abomination of a store. If I could give 0 stars I would.

site_logo

Joe Robinson . 2020-01-29

MORE AT Google

Very disappointed with our visit this Sunday morning. 10 am and the toilets were filthy and over 10 tables waiting to be cleared and cleaned. Coffee was ok though

site_logo

Jon M . 2020-01-26

MORE AT TripAdvisor

This is the go to place for mid shopping coffee and snack break. I always make time for a visit any time I’m in town. There’s sometimes a bit of a queue but it’s well worth it all the same. The staff in this particular Costa are amazing and nothing seems too much trouble. The coffee’s pretty damned good too.

site_logo

Melvyn127 . 2020-01-15

MORE AT TripAdvisor

Good coffee and food. Friendly helpful staff

site_logo

Pauline Marsden . 2020-01-14

MORE AT Google

My regular Sunday morning stop for coffee - doesn't matter if it's busy the staff are always friendly.

site_logo

Elizabeth Dobson . 2019-12-30

MORE AT Google

Great coffee big queue but it is Christmas after all lol

site_logo

Mike Spencer Photography . 2019-12-23

MORE AT Google

No staff very slow to get drink. Toilets were discussing not the best time in there

site_logo

Glen Ledger . 2019-12-19

MORE AT Google

This is in the centre of town. Although the queuing is always a pain at any Costa, the seating itself usually provides space and it's comfortable. We had an excellent cup of Coffee Americano and a delicious warm mince pie. We also spent some time reading the paper so a very relaxing stop before continuing our shopping

site_logo

Wendy Sunney . 2019-12-18

MORE AT Google

Café was busy and had to sit near toilet entrance. Many people came past off the streets just to use the loos. Taps not working in loos. My wife and I had a teacake each which arrived most anaemic looking. All in all not a pleasant experience today.

site_logo

Mel Straker . 2019-12-07

MORE AT Google

Came here with siblings for a coffee, really quick service and

site_logo

Lewis Abram . 2019-11-25

MORE AT Google

Very slow service, only one person making coffees?

site_logo

Rob Harris . 2019-11-24

MORE AT Google

Good service as usual, lovely staff.

site_logo

Paul houston . 2019-11-23

MORE AT Google

Service was slow but coffee was good 😊

site_logo

Laura Sally . 2019-11-02

MORE AT Google

Very helpful and pleasant and efficient staff.

site_logo

John Holmes . 2019-10-19

MORE AT Google

Clean and tidy. Friendly staff decent coffee. Comfy seats.

site_logo

Lisa Hale . 2019-10-11

MORE AT Google

Very friendly staff and great coffee

site_logo

JOHN SMITH . 2019-10-09

MORE AT Google

Love coffee and they are quick to do my order

site_logo

Natalee Websdale . 2019-09-28

MORE AT Google

Had a nice quiet drink in here 1 hour before closing. It was relaxing. Just what I needed.

site_logo

Rapturoso . 2019-09-16

MORE AT Google

Lovely staff Made the extra effort with my daughter Bubbly and friendly considering how busy things were. Clean environment Joyful visit

site_logo

Klj0500 . 2019-09-04

MORE AT TripAdvisor

Nice staff but sticky tables are a pet hate in aces like that.

site_logo

Gareth Hart . 2019-08-29

MORE AT Google

Friendly staff, good atmosphere. Occasionally a bit of a queue.

site_logo

Bix . 2019-08-15

MORE AT Google

Well I have never been to a Costa like this one! Significantly more tables had dirty cups etc than were clean and clear. The staff seemed nice enough but there’s obviously no emphasis on keeping this branch clean and therefore welcoming. In fact I’d go as far as to say that there appeared to be a lethargic approach to work. I won’t be back in a hurry.

site_logo

c_l_mort . 2019-08-13

MORE AT TripAdvisor

Delicious coffee in a filthy place. Barristers in Costa know how to prepare excellent coffee. It is a shame dirty dishes stay on the tables for hours. Nobody bothers to clean up even if it is not a busy time for the staff.

site_logo

Robert . 2019-07-20

MORE AT Google

Best Costa in Mansfield by far. The staff are friendly and helpful.

site_logo

judzia shipman . 2019-06-20

MORE AT Google

Is what it is, a town centre costa coffee, staff are nice enough, service is good, coffees are nice, not the tidiest costa as there is usually a lot of messy tables lying about

site_logo

Hamish Connor MacLeod . 2019-06-11

MORE AT Google

Called here today for coffee and cakes..Queued over 10 minutes to get served...Every table spare had pots on them and tables were all dirty...After finally have our cakes and drinks went to the loos...They were disgusting...there was mess in the pans and pee everywhere including the floor..under the sink was covered in mould..they obviously hadnt been cleaned for sometime...bearing in mind this was also a baby changing facility i wouldnt change my baby there...judging by the state of the place i just hope that the staff facility's are cleaner.....shocking

site_logo

stephenpepperday . 2019-06-08

MORE AT TripAdvisor

Coffee ...flat white...delicious but why does it take so long to make. One cup at a time...why????? There are 4 machines there so use them please

site_logo

Mike Graham . 2019-06-01

MORE AT Google

A bit too busy. Needs more staff.

site_logo

Bernadette Mchugh . 2019-05-29

MORE AT Google

Drinks etc excellent but too noisy & staff seemingly under pressure. Prefer St Peter's Retail Park branch

site_logo

theresa po . 2019-05-21

MORE AT Google

Tables where left and tables dirty not wiped.

site_logo

Ian Davies . 2019-05-18

MORE AT Google

Coffee ok staff a little unpleasant range of food not good for people with diabetes

site_logo

Michael Knight . 2019-05-11

MORE AT Google

As you would expect a typical Costa. Nothing special. Staff were averagely pleasant. Drinks okay if you like Costa usually.

site_logo

Debbie R . 2019-04-30

MORE AT TripAdvisor

Good Costa coffee, every bit as good as most coffee shops Costa have.

site_logo

Donald Sharpe . 2019-04-28

MORE AT Google

Came with my sons partner and baby. Had a watermelon & coconut cooler & toni had a red berries one, absolutely delicious 😋. The staff are very nice & it's clean

site_logo

Sue Ashmore . 2019-04-27

MORE AT Google

Just at Costa in Mansfield it's upmarket from the rest of the coffee shops.

site_logo

Richard Warsinski . 2019-04-11

MORE AT Google

It is always fantastic quality and friendly staff, I especially love the black forest hot chocolate they have around Christmas, wish it was available all year round.

site_logo

Carly Stafford . 2019-03-30

MORE AT Google

Love a costa although need to reinstate gingerbread syrup

site_logo

Big Baz . 2019-03-18

MORE AT Google

Great place for coffee and light refreshments

site_logo

Sue Birks . 2019-03-02

MORE AT Google

Fantastic friendly funny staff got exceptional service from Mike will always return

site_logo

steven taylor . 2019-02-26

MORE AT Google

Lovely place......toilets were not very clean though

site_logo

Maggie Haskey . 2019-02-06

MORE AT Google

Not the cheapest coffee, but it is one of the nation's favourite. I tried the new mix of beans today for an extra 25p. Not for me the taste was bitter. Service very slow at this particular cost a.

site_logo

lisa morton . 2019-02-01

MORE AT Google

Similary restaurants in East Midlands

restaurant_img
3.5

1026 Opinions

location-iconFulmar Close
Other cuisines
outdoor_seating_200494takeaway_200494delivery_200494

Lovely staff but desperately needs a refurb and a good clean

restaurant_img
3.8

3650 Opinions

location-iconOakleaf Close
Other cuisines
outdoor_seating_132049takeaway_132049delivery_132049

Family gathering, friendly attentive staff, food was served hot and well presented, and tasty, all at a reasonable price. Will visit again and recommend.

restaurant_img
3.8

716 Opinions

location-icon13 - 15 Lemming Street, Mansfield NG18 1NA England
Other cuisines
outdoor_seating_254750takeaway_254750delivery_254750

Love a good karaoke night at the Dragon 😊, great atmosphere, friendly bar staff. Great for watching all type of sports 😊

restaurant_img
3.8

72 Opinions

location-iconJubilee Way South
Other cuisines
outdoor_seating_220011takeaway_220011delivery_220011

Tesco has a fabulous range of gluten free products, the Tesco cafe does not. One gluten free mince pie at Christmas, that’s it. Surely it is not difficult to provide an occasional gluten free cake / slice so couples or families can have similar treats with a tea or coffee. Always disappointing!

restaurant_img
3.9

114 Opinions

location-iconLadybrook Library Ladybrook Lane Ladybrook Est, Mansfield NG18 5JJ England
Other cuisines
outdoor_seating_272763takeaway_272763delivery_272763

Short staffed for a birthday Party had to wait a long time for drinks at the bar . The Place needs renovation as well