Based on 256 opinions finded in 2 websites
Based on 256 opinions finded in 2 websites
Opinions
Ordered quite late and was advised an hour for delivery. It was a bit later than that but only by 15 mins, so not the end of the world. It’s great that they deliver to the holiday sites too, especially as some of them are a bit out the way. Even though delivery took a while, the food arrived piping hot and was delicious - it’s definitely worth the wait time! I’ll be ordering again the next time I’m in the area.
Amc00p . 2024-09-19
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Brilliant takeaway, vast menu,.tasty food
Christine Dinsdale . 2024-09-13
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Ever time come across to penrith this Chinese is my go to for the past 8 years food is spot on every time .
Paul Langton . 2024-09-11
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During our short stay in Penrith, we were on the lookout for a reasonably priced takeaway with spicy options, and Lotus Garden quickly became our favorite. They offer a large menu catering to both vegetarians and non-vegetarians, and they’re happy to spice up any dish upon request. The flavors were spot on, and the spice level was just right, making each meal truly satisfying. If you're in Penrith and craving some delicious, spicy Chinese food, Lotus Garden is the place to go!
Prabhat Thapa . 2024-09-03
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Tasty food, very welcoming and friendly owner. Highly recommend
Yingqiao Zhao . 2024-08-09
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We aren't lovers of Chinese food but fancied something a little different while on holiday. We did have difficulty parking but managed to find a public car park around the corner. The Chinese looks a little run down from the outside but inside is nice and clean. Staff were welcoming and polite. We waited 15mins for our order and were pleasantly surprised! It was very tasty indeed.
Grace Wooden . 2024-08-03
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The food is amazing, hot, delicious 😋, tasty clean and just like a hot meal made at home. This is the type of food you need when the flu hits you so bad. Comfort food. Amazing. I never review Chinese food places but this OMG. I am a regular and I felt I needed to say this. Absolutely amazing food!
Kim Cole . 2024-07-31
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One of the best Chinese takeaway I've ever tired. The staff was very helpful and suggested some excellent dishes. Food was ready quickly and everything was absolutely delicious. One of the very few places that stay open until late.
Maria Revenco . 2024-07-21
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Fabulous food, it was highly recommended to us and so glad we went. Returning customer to lotus garden.
MxLowndes . 2024-07-21
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We found this place by chance passing through in our campervan. What a find! The food was cooked fresh, massive portions and excellent service from the lady, she took the order, cooked it and served it but still had time to have a chat with us. Highly recommend. Just a pity it's so far from home.
Mandy Perkins . 2024-07-11
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After many great meals. Tonight was distressing. The crispy chicken was soggy due to being drenched in sauce and who puts pineapple in lemon sauce will be a long time before I return
Lynne Phil C . 2024-07-04
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staying at Center parcs Whinfell and really fancied a proper Chinese, food arrived piping hot and was a really good price! Was also able to pay the driver by card so can’t recommend enough!
Charlotte Jackson . 2024-07-03
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The Lady/staff was very friendly and helpfull, the menu was big and we had lots of questions, witch she answeared happily and it helped us understand the different dishes and decide. Lots of options for everyone! The food was affordable and also good. They fulfilled special requests. Furniture could be upgraded, hence the 4 star on atmosphere, but it wasnt bad at all, all in all 5 star and recomend :)
Ina M . 2024-06-30
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We started our holiday with a Chinese meal, the lady who served us was so nice, she was asking us if we were on holiday and where we had travelled from, the meal itself was delicious, very tasty indeed, she also said she had given us extra large portions and they were extra large, I highly recommend this takeaway.
Jane Jones . 2024-06-01
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Lotus garden has definitely become our family’s go to in penrith for a takeaway. The food is always delicious, plentiful and piping hot. The food is well flavoured, authentic as can be whilst catering to a local english pallet and properly made.
Viranga Dippita . 2024-02-28
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Staying at centre parcs, decided to have something different from the normal on site restaurants. Really nice food, food ready incredibly quick. Tasted as good as it smelled. Still warm when we got back trip or lodge. Can't really fault them.
Brian Davies . 2024-02-14
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This Chinese takeaway is amazing and never fails to impress me.Food always arrives on time and piping hot.This Chinese is honestly the best takeaway you could ever get in Penrith. Food is filling and very tasty.Me and my family really enjoyed this experience at this lovely Chinese.Staff members were helpful and very nice.
Rose S . 2023-10-25
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Went to collect at agreed time. Hadn't even started cooking yet and 10 other people still waiting in front of us. Cancelled order so left with no food at 7.30 on saturday night. Such a shame as used to-be a good take away.
Faye C . 2023-09-30
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3 hours wait for delivery 3 miles away, got order wrong, excuse was car broke down, be 20 mins , feed my grand kids something else as too late, order received was wrong , the food was nice, but then anything would be 3 hours later. £50 wouldn't recommend if your visiting the area and want delivery.
Shelly D . 2023-08-26
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Good food at what is a reasonable price these days. Recommend them though they could update the decor a little. Parking can be a little awkward if you don't know the area.
Brian Purvis . 2023-08-22
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Everything we ordered wash delish from Ribs, Thai red Chicken curry x hot, Spare Ribs, deep fried crispy Chicken And 1/4 Duck big portions too
ad marks . 2023-08-21
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I ordered a takeaway last week within 20 minutes it arrived & ohhh my it was delicious. Thank you
Sas Kellett's Bangers . 2023-07-06
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I ordered from here not realising they delivered. Food arrived in quick time, the portions were very generous & tasted beautifull. My new go to Chinese takeaway.
SAS Kellett . 2023-07-06
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Best Chinese I have had for a long while thanks
Ian Cleasby . 2023-06-19
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Food was great but after ordering over the phone being told 35 minutes. Was stood in the shop over an hour and half for my food. Refused a refund when asked
Jamie Burke . 2023-05-01
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Good quality, quantity and price food.
Deepak Kumar . 2023-04-09
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Service was shocking Gave this place another go , after arriving to collect my order and agreed to a collection time it took a further 90 minutes to collect my food , it was packed and everyone was waiting a long time , I won’t be back as the waiting time was shocking
Wander03602597162 . 2023-03-21
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Myself and my partner have a lodge at a local campsite. After much debate we decided to try here. We were not disappointed. We wish I was closer to home, highly Recommend. Lovely food, large portions and quick service x
Slouise460 . 2023-02-20
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up until now i have used regular, but not anymore, food is very good, but they constantly take to many orders, that there are nearly riots collecting your order, so as from last saturday, when i phoned my order at 5.30 for collection at 6.50, the place was packed, some had been waiting over a hour and a half, but they were still taking phone orders saying collect in 30 minutes, a joke, be honest and dont take more orders than you can cope with, so my custom of over 20 years will be no more
Tracyb0070 . 2023-02-20
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My fave Chinese takeaway food is always amazing, and great value for money never had a bad meal and staff are really friendly.
Su Martindale . 2023-02-05
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Very tasty food made with freshest ingredients
Richard Crawford . 2023-01-12
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Great takeaway. Quality Chinese takeaway.
Barry Buckle . 2023-01-06
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Had a Chinese tonight it’s was amazing 10/10 the whole family enjoy it staff are so friendly and delivery was fast beautiful takeaway :)
62kirstyy . 2022-12-28
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Would give this place 0 stars if I could. Placed my order at 17:25 and waited 2 hours to then receive freezing cold food, and to top it off there were items missing. Phoned to enquire about the food they never gave us to be told ‘we never ordered it’. Think we know what our order was. took them another hour to drop the rest of the food off. Staff were rude and unhelpful over phone. Really do not recommend. Very poor
747kayleyc . 2022-10-15
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Lovely food, and good portion size, would recommend them
Lee Filson . 2022-10-12
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Favourite Chinese in Penrith, takeaway only and cash only. Been open over 30 years that I can remember, so must be doing something right ! Now takes care payments
Thomas Brown . 2022-08-25
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Good feed for a fair price! Really pleasant lady on counter. Open for lunch too. Great chips and lunch specials.. Recommend.
Flyer24196195030 . 2022-08-16
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Best Chinese takeaway we've ever had. Service amazing they completed the order and delivered in 45 minutes. Came out to Strickland Manor from Penrith which is outside their limit. Food arrived hot and delicious. Great flavours and ingredients. Thanks so much for making our evening 😊❤️
philipgU460GI . 2022-05-11
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Not what it used to be , noodles were awful , tasted strange , it wasn’t very fresh tasting and Luke warm , wouldn’t go again
Wander03602597162 . 2022-04-21
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Very good food, you can order on the spot, but also by phone and pick up at a specified time. Especially good for me the version of dishes with mixed meat and spicy.Nice and helpful staff.
Robert Ł . 2022-02-14
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This used to be our favourite Chinese takeaway in Penrith, but I believe it changed owners a couple of years ago, and the quality of the food wasn't the same. We had been going to another takeaway, but last night we thought we'd give it another try. Wish we hadn't. The highlight was the chicken in lemon sauce, pictured. When opened, it was just dry strips of chicken with no sauce. Beef in black bean sauce had overpowering amounts of garlic and salt. Pretty much everything else was loaded with salt, and all the sauces were of a thick gravy like consistency. I don't know whether the lemon sauce would have been the same, perhaps it's just as well we never got to find out. We couldn't finish any of the dishes. Won't be going back.
Ken A . 2022-02-13
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Wrong order was delivered, when complained was told she read my order back, which when she read back was correct but not what I ordered. I was then told to order again the next night, that delivery had stopped that time of night. Once I said it wasn't good enough, we received the order again was wrong but we just left as it was getting late. Expensive and food was disgusting. Wouldn't recommend to anyone.
Ashleigh_Watson . 2021-10-18
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Loved the salt n pepper squids but all of the food was delicious. I’ve put it On my google map and we will be back.
Brian Mead . 2021-10-11
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Very pleasant and easy to understand owner. Helpful too. Good choice of food- which when eaten was tasty and hot. One of the better takeaways I have visited
Andy Macca . 2021-09-11
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Large portions. Very tasty food.
Vegatest . 2021-05-26
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Orded Chicken chow mein ,Beef chow mein + mixed veg. Mixed veg was overcooked absolutely laced with garlic not enjoyable too eat but just about edible. "Chicken chow mein"= boiled chicken ,overcooked noodles covered in some sort of gravy..Basically a plate full of slop🤢🤢The beef chow mein was fractionally better ...In a word avoid..Disgusting
U8967ETstevem . 2021-05-03
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Good as always and fast quick Service
Iain Tallo . 2021-04-30
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In the top 3 Chinese if not top 2 in penrith
Alex Hart . 2021-04-25
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Spicy Halal Singapore style noodles sold . From time to time good supply of Halal meats on offer cooked Chinese ingredients wise.
I Bhai love NHS . 2021-02-24
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Recently visited this place as it used to be great. Food ok. But forget about service with a smile! The woman on the counter was was not friendly or welcoming in anyway. Almost rood. No smile no thank you etc. Food was ok at best. Not great.
Thehobo73 . 2020-11-20
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Found this takeaway while staying at the Premier Inn, just around the corner. Really pleased with both food and service. Food excellent, with wait no more than five minutes. Chips were dry and crispy too, just how I like them. Would recommend.
s t . 2020-09-25
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Hice un pedido por teléfono el sábado por la noche, le dijeron que habría una espera de 40 minutos. ¡Llegué a recoger al caos completo y absoluto! ! Se unió a una larga cola de personas a las que les habían dicho 40 minutos, algunos habían estado esperando dos horas.¡La chica del escritorio nos dio galletas saladas de gambas gratis por esperar! ! Finalmente obtuve la comida alrededor de las 915 pm después de realizar el pedido a las 8 pm. . una broma cuando hay muchos chinos para llevar en la zona, ¡tienen que ser mejores que esto! !De todos modos llevé la comida a casa. Las patatas estaban secas. ¡Las algas no tenían sal ni azúcar! ! Y el orden de una de las comidas estaba completamente equivocado. ¡Tiró la mayor parte de la comida a la basura! ! ! ¡Completa pérdida de dinero! ! Llamó por teléfono y trató de decirme que no había pedido correctamente, ¡por eso el pedido estaba mal! ! ¡OMG DIRE SERVICIO AL CLIENTE NO ES SUFICIENTE LOTUS GARDEN! ! ¡Somos nuevos en el área y probaremos otra comida para llevar! ! ! !
mazk174 . 2020-09-14
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Comida para llevar ordenada por teléfono a las 6. 25 pm. Me dijeron que estaría listo en 30 minutos. Cuando mi esposo llegó a recoger (después de conducir 12 millas) tuvo que unirse a una cola. Cuando finalmente se sirvió, le dijeron que su comida ya estaba ordenada. ¿Qué sentido tiene llamar por teléfono? La comida finalmente estuvo lista a las 7. 40. No es suficiente. Mi esposo no fue el único cliente en ser tratado de esta manera. Además, la calidad del pollo en nuestros dos platos era mala, muy fibrosa y no comestible. No comimos tan en general, una pérdida de tiempo, combustible y dinero. Dudo si volveremos.
S4881DJevelynp . 2020-09-12
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Ordered chinese at 18.55 Was told it would be ready in 40mins Did not receive food until 20.50 Would not go back due to wait times
abicm . 2020-09-12
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Really friendly fast service, casho only when we went but i think they usually take card, very generous portions, sauces were very different in flavour to other Chinese restaurants i use but still nice, shop has a clean spacious waiting area with a fish tank in the wall which was nice!
Pamela Harland . 2020-08-16
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Very tasty, quick and efficient, fair pricing
Clare McCabe . 2020-08-01
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Nice food and prompt service, tried a few in Penrith and found this one to be the best so far.
Steve Alderton . 2020-07-26
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Brilliant. Had a takeaway from here last night and it was the best Chinese I've had for years. It's not on the menu, but I'd really recommend asking for the special mixed starters!
Aidan Lennie . 2020-06-11
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Visiting Penrith and chose Lotus Garden as was closest to the hotel, Great choice, food was excellent, hadn't pre-ordered and had to wait about 30 minutes, which was fine as it was Saturday night and place was extremely busy.
Herge C . 2020-02-25
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Just went in for something simple (couple of portions of chips). The chips were nice, slightly undercooked, however, could clearly taste BBQ sauce, a prawn flavour and vegetable spring roll flavour on many of the chips. The bag itself had a very strong smell of prawn like prawn crackers had just been emptied from the bag before the chips went in. The value for money is about average considering portion sizes, however the flavoured frites were not what we wanted and for that I believe 3 is more than fair.
Michael Walker . 2020-02-03
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I havnt been here for years but thought I’d come here since I was in Penrith and so glad I did,,we ordered the salt and chilli ribs for starter which were amazing,best ribs I’ve ever had at any Chinese restaurant or takeaway..we had chicken chow mien and Singapore friend rice for the main meal and I’ve got to say it was amazing,,absolutely loved it as I think a lot of others did as it was so busy,,had to wait a little while but shows how good and popular it is,,can’t wait to go back
ian b . 2020-01-18
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Great service very helpful and nice would recommend this take away .great food very fast service 🌻🌻
markhW8951XH . 2020-01-13
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When I am in Penrith this is the Chinese takeaway to go. Theres only one word Exelant.
graham hodges . 2020-01-07
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This place has ‘THE BEST’ salt and pepper chicken I’ve ever had, glad I don’t live in Penrith as I’d be here every night!
Mark Wilson . 2019-11-23
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What can I say. Just had Chinese for 20 ppl and it was amazing. Only thing was we were short of a deep fried chicken but was still enough for us all. Would highly recommend this Chinese to everyone. Will defo use lotus garden again. Wish I lived closer. Thanks lotus garden for amazing service
Lynn . 2019-11-20
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Food was great and large portions but lacking chopsticks / spoon and the shrimps were off - owner please improve your prawn. Thanks
Oliver Mitchell . 2019-10-31
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Excellent staff, generous portions, wide range of choices on the menu always cooked for you individually
Apsleybabe4 . 2019-10-01
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In Penrith for a few weeks anBought a carry out & it was very good A good choice from the menu and not too long to wait!-
Geordie_Lad_2 . 2019-09-05
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Recibí mi pedido y estaba mal, ¡el pollo estaba duro y viscoso! Llamé por teléfono para quejarme de que me dijeran que me quedara con la comida y se la devolviera cuando estuviera en la ciudad, ¡para que me dijeran que estaba ocupada y me colgó el teléfono! ¡Este es un servicio absolutamente terrible! ¡Nunca volveré! !
kimbJ6976UA . 2019-08-11
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Un sábado muy concurrido por la noche, así que tenga paciencia al hacer el pedido, ya que la línea telefónica se llena y luego más de 40 minutos para obtener su comida, pero cocinada a la orden. Porción de buen tamaño, así que no pidas un precio razonable por encima de los 21, pero comprueba que sabes cuánto pagas antes, ya que nos iban a cobrar más por la comida. También efectivo solo, lo cual es un dolor ya que la mayoría de las personas no tienen contacto en estos días.
Simon B . 2019-08-11
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hated it. horrible food and service. not one English speaker. it was like they got bored of me speaking and just walked away. never again. AVOID
Ramon furries . 2019-07-01
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Great food, always busy yet service is quick 😁
terry hall . 2019-06-04
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Great food, only down side is no cards, cash only. Food is cooked fresh and is piping hot, stays warm till we get back home, 5 miles away.
JDougieF . 2019-05-01
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Normally absolutely fine.. Brilliant Chinese food. Our go to Chinese takeaway. However. Tonight we ordered for collection and was told 40 mins. I don't think I've collected food after 40 mins before. I even phoned back to check if she said 40 or 14. When I went to collect the food I was stunned to see the amount of cars outside and people inside the takeaway. There must of been 20 people I side. One person squeezed out and said 'good luck'. I tried to get in and within seconds I knew there was some sort of balls up going on. Everyone was waiting and had been waiting for some time. People were shouting their orders over while others were shouting about the time they had been waiting there 35 mins for some.... In top of the collection time..I couldn't even get near the till area as there was many people who hadn't been attended to yet. I made the quick choice to leave it. My daughter Is still up and in need of food. I did try and call the takeaway 4 times for long periods but no answer.I can appreciate a takeaway being busy but there must of been some big mistake tonight. 20 people inside a little takeaway all at the same time. I ordered from the courtyard in town and was told to collect in 15 mins. Happy days.
cheesenip . 2019-03-30
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I'm not sure if the business has changed hands recently but the service is not the same. They don't answer the phone either, I was in the take away tonight and the phone was constantly ringing but no-one answering and I also think they took it off the hook!! Every call missed is money out the window for a usually great speedy customer service. Fingers crossed the usual lady behind the desk comes back soon .
Sarah Roberts . 2019-03-23
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Como familia siempre usábamos este chino; sin embargo, nuestra reciente visita al jardín de lotos fue nuestra peor experiencia, el pollo rebozado no era comestible debido a la textura fibrosa que claramente no estaba recién preparado y posiblemente demasiado cocinado. Además, los chips de sal y pimienta que pedimos llegaron y eran básicamente chips normales con chips y teniendo en cuenta la diferencia de precio que esperábamos más de este plato como hemos experimentado en otros restaurantes chinos. Además, somos una familia numerosa y, por lo tanto, gastamos mucho dinero en un chino y, sin embargo, no recibimos ningún artículo gratuito o galletas de la fortuna, lo cual se habría apreciado ya que habíamos gastado una cantidad considerable de dinero en una comida. Sin embargo, la carne y el frijol negro eran deliciosos y lo pediría de nuevo, pero el precio general del menú no refleja el estándar de la comida.
Bethany T . 2019-03-10
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Bit grubby but food ok....also it is CASH only
Stuart Little . 2019-02-28
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Lovely meal - we really enjoyed the rice and chop suey.. our lemon chicken was abit chewy and some bits looked abit pink but the rest was nice and not too expensive :)
Ellen . 2019-02-21
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Great food, didnt have to wait long, excellent pancake rolls, seemed very popular with those living in Penrith so I knew I had chosen well on my 2 night stay in Penrith.
JoEastMidlands . 2019-02-03
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Teniendo un fin de semana lejos cerca de ullswater, decidimos tener una comida rápida para llevar.
michaelbA683OZ . 2019-01-18
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Hong Kong Duck was top class. Very friendly service from lovely people. These people have a lot to put up with from drunken British people and they handle it all impeccably. Top marks for the staff at Lotus Garden! 😊
Roy Parkinson . 2019-01-12
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Great food great service not long waiting time I’m there every week never had a problem
Robert Arnison . 2019-01-03
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Found food very spicy (pepper) and not a nice normal.
Carole Donaldson . 2018-12-15
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Always get great food and excellent service
Jimmy Howard . 2018-12-10
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Visited here when we first moved to the area. Slow service , Very basic menus and takeaway. Food quality not amazing , tasteless and did not stay hot for long for our drive home (unlike others that do). Would not recommend or go back!
mattiep44 . 2018-11-21
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Visito a este chino con bastante frecuencia, pero la comida que comí anoche me ha quitado el apetito. ¡Encontré un largo cabello gris en mi comida que casi me enfermé! Definitivamente no es nuestra, salud y higiene vienen a la mente. . . ¡asqueroso! Debe llevar sombreros de catering en la comida en todo momento.
Garelly6168 . 2018-10-07
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Telephoned order and was greated by friendly lady. Food ready in 20 minutes and was fabulous with good portion sizes.
distt2018 . 2018-09-01
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Use on a monthly basis.Always excellent service and food. My friends are from Chesterfield and we're happily impressed. Keep up with what you are doing
Lynne Phil C . 2018-08-12
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We ordered our meal over the telephone, the lady was very nice and polite, the food was ready to collect after 30mins, we didn't have to wait once we arrived, it was very busy in the shop but the staff are always very helpful and friendly, the food portions are always large, the food again was very nice and tasty, will certainly recommend
Gail E . 2018-08-08
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One of the few Chinese's on a monday night in the area that is open on a Monday night (that I know of). Ordered a takeaway from here last night for the first time, food really tasty so no grumbles. Only thing to mention was that I ordered chicken chow mein and they gave us a chicken fried rice, not the end of the world but it wasn't what I asked for, my own fault for not getting the lady to check it through with me.
886shannonl . 2018-07-17
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Usually good chinese food to takeaway.
DMichael Cole . 2018-07-17
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Good service and food. Big portions
Giuseppe Russo . 2018-07-10
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Great lunchtime specials, curry to dry, doesn't take card payments,cash only ( tax dodgers) could do with being decorated, overall good food would recommend
Henry Kennedy . 2018-06-25
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FANTASTIC FOOD 🍴 AND GOOD STAFF
Mike Armstrong . 2018-06-18
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Consistantly lovely Chinese food. And super fast service.!
Tracey Raine . 2018-06-16
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Really good Chinese takeaway, delicious food, friendly service. Highly recommended! I visit here often, and never fails to impress.
wtjm . 2018-05-17
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Quick but not particularly exciting Food
Gav Bridges . 2018-04-27
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If you want a decent Chinese... you may have to wait a tad whilst its cooking or ring them direct..... but its simply the best takeaway in Penrith.... none of the others come close. There's Blue Badge parking along the street and the takeaway is accessible to most disabled people.
Babyb00mer1 . 2018-04-03
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Absolutely disgusting.. been a customer for more than 10 years and the last time I ordered with delivery it was delivered 1 and half hours late and freezing cold. When I rang to complain The woman on the phone didn’t care one bit! The best chef left and opened his Chinese called MING in sandgate and that’s the new best Chinese in Penrith town.
Stacie L . 2018-03-10
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Had a wonderful meal, not greasy & all the meats in the dishes were very tender. Would recommend the salt & pepper ribs, as they just melted in the mouth! The Singapore Chow mien was delicious too.
Mad March Hare . 2018-02-25
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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353 Opinions
Order was taken wrong over the phone. Food was terrible chips burnt to a crisp and chow mein tasted burnt and of old grease totally inedible . Contacted them immediately and was told next time we go (which will be never) we would receive the prawn crackers that were missing from our order. No help whatsoever no replacement offered for the burnt offerings we got.
199 Opinions
Had some friends over so ordered the set meal. There was far more food than we expected but very good value for money and good quality.
167 Opinions
Second time having food here food was great and customer service was too, asked for a couple of fortune cookies and were given them free! Quick and easy with delicious food at the end!
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We tried this place for the first time and we won't be back. The food all tastes the same and is tasteless. The portion sizes are ridiculously small for the prices. Also being charged for a bag and a service charge on top of delivery is a joke. No other takeaway in Penrith does that.The only good thing was a swift delivery.