L'Osteria in Bristol, City of

Excellent thin crust pizzas. It's a shame they don't add a little more cheese to the 4 cheese pizza.

Was taken to our table not particularly busy !Then ignored after longer than 10 minutes still no service or drinks ordered or anything we walked out.

Very good food, staff is ok. Sometimes is very noisy

Can't recommend this restaurant enough, such a welcoming General Manager and lovely team, the food was soooo delecious and authentic, so happy we have a truly made Italian food in Bristol. Portions are generous, pizza dough is thin and crispy. Pasta and salad were also superrrr delecious especially the lobster sauce in the pasta. Special Thanks to the General Manager Frederrique and Sophia for their welcoming smile and helping us choosing. See you again definitely.

decent italian food in city center! tried the conchiglie di fiume (crayfish, lobster sauce pasta) which was quite tasty! loved the zucchini and carrot. bolognese was pretty average though.

I went L’osteria to have a meal with my friend on Tuesday the 4th of march. Upon arrival, we were halted by the manager, with a german accent, who seemed to have no respect for personal space, leaning in far to close to talk that we had to take a step back. Immediately I noticed his breath smelt strongly of alcohol and it was only early in the evening. Despite this, the service and food was well done, with great portion sizes. During our meal I noticed the manager going behind the bar to pour himself a drink on shift! He was clearly drunk, I also did not like the way he talked to his staff, he seemed to be causing a lot of unnecessary stress to our waitress when she was just trying to do her job, with no help from this manager. Even as we left He practically chased us out the door just to say goodbye. Overall I found the host incredibly unprofessional and rather intimidating, I felt sorry for the staff who looked embarrassed to be working there and I certainly won’t be going back

Generous portion of pasta which was delicious. Pizzas are massive too. We felt the service a little rude, in a rush trying to remove our plates asap.

From the moment we walked in, the blonde host was incredibly unwelcoming. I don’t expect over-the-top friendliness, but her demeanor was cold and dismissive, making it difficult to even speak with her. It genuinely felt like she was looking down on us. Throughout our visit, we could hear kitchen staff yelling at the waiters, which was not only uncomfortable but also concerning. Our server, who was otherwise fantastic, seemed visibly upset, and it was frustrating to witness such a toxic work environment. While our server did their best despite the atmosphere, the overall experience was unpleasant. Unfortunately, we won’t be returning.

Bristol Precioso restaurante con personal muy atento incluso tiene un dj, si te gustan las pizzas grandes es el lugar para probar

Had an great experience in LOsteroa today, service was quick, food was delicious and the waiter couldn't do enough for us, 5* for this visit.

pizza was looking very, drinks were fresh, and servers were so efficient with good service. the manager spoke with most people and set a welcoming scene.

Amazing staff and food!! Love this place. Pizzas were huge and the cocktails are stunning

The guy who served us was very friendly and the food was delicious as always! Me and my girlfriend love visiting L’Osteria Bristol, we always stop by when in town.

Highly recommended this establishment. Fast service! No-payment issues! Reputable price. Nice atmosphere and stunning interior 👌 This place is close to paid parking ( 1 hour = £3. Over an hour cost £5.

Fantastic experience as always. And food never fails to impress.

No se puede hacer una lasaña solo un montón de queso sin salsa peor que he tenido no comió - pizza definitivamente no tan bueno como la última vez que estuvimos aquí muy escatimado - vergüenza.

Overall experience was good. The german beer tasted fantastic. They have option to chose dual flavour in one pizza (half half). Such a good idea for people who don't eat too much but want to try more food.

Brilliant service, the food was served with hardly any waiting time and tasted amazing, the ambiance of the place was great, staff was friendly and helpful throughout the whole meal. I will definitely be coming again, can't wait for the next time.

Just been to L’Osteria and we just wanted to say a huge thanks to the waiter who served us. My little brother told him it was my mums birthday (but she didn’t like the special music or the bell) so he bought ver some cake for her and quietly sang happy birthday! We didn’t catch his name unfortunately but he was very kind to us!

La pizza era increíble, la pasta era impactante, burbujeando con agua y aceite. El pollo estaba seco y liso. Parece pollo hervido. Más hongos que pasta. El personal era encantador

Great pizzas, which are huge and good value for money. Good decor and nice staff.

Fire alarm went off twice but other than that it was great

My favourite Italian in Bristol. Amazing portions and quick, friendly service. Very reasonable for the amount of food you get! IG: @bristolfoodfinds

L'Osteria used to be a regular spot for me, so I decided to revisit it with a group of friends. However, I noticed some changes. We arrived on Monday evening at 18:10 to a mostly empty restaurant. Our drinks order was taken promptly, but there was a massive delay before our food order was taken. Eventually, we had to wave the waitress down. She was kind and apologetic about the delay. By 19:05, I went to the front to enquire about our food as we were close to walking out. I was informed that it would be coming shortly. Surprisingly, the manager came to our table a few minutes later and argued that we hadn’t been waiting for an hour. He showed me a printout from the kitchen indicating the order was received at 18:50. I was stunned, less so about the 40 minute wait for our food order being taken, more so about the manager's behaviour, he turned a negative experience into loosing customer for good. The food itself was alright. The pizzas were good and generously sized, but the pasta, which was supposed to be spicy, was completely mild. We weren’t offered any parmesan cheese, a staple that I remembered from my previous visits. On a positive note, the packaging for the leftovers was well-designed. In another bizarre moment, one of the customers was seated under a burned-out light, eating his meal in semi-darkness. And, a service charge was automatically added for our table of four.

The pasta was totally covered by oil and fat.

Food was amazing however quickly turned cold after the air conditioning unit was set to high right above our heads. Some of the staff were extremely friendly however the same can’t be said for our server, Due to the air conditioning above our head we asked her to turn it down and she just goes ‘mhm’ and then suddenly the air conditioning turned up in power?? She was constantly yawning while stood at our table trying to take our order and standing at other tables, She leant on the table at one point while we were deciding what to have which is just unprofessional. She also clearly wasn’t aware of the menu as she told my son that the olives are black but when arrived they clearly were purple and when we requested extra artichoke she charged us for this but didn’t bother to tell the chefs and when we complained she didn’t want to make amends . She didn’t once use any manners even when my son held a door open for her and when we were ordering just stayed silent. On multiple counts we noticed her giving dirty looks towards our table and she tried to take our plates away before we had even finished eating. We asked for the bill and seeing the 12.5% service charge we requested it be removed as her service was horrible. Upon this we didn’t see her again so she obviously wasn’t happy she wasn’t getting the service charge and we had to ask another staff member for the bill and this other worker was very sweet about it

The food was great as always however I cannot believe how rude the waitress was ! She definitely did not want to be there and just so rude, stood there yawning at our table whilst taking our order, tried taking our plates mid meal whilst people were still eating. She made us feel very unwelcome, really bad customer service.

Came here for a birthday meal last weekend for the first time. I was looking forward to it as had heard good things but my experience wasn't great. Positives were that the price was reasonable around £15 for a large pizza. The atmosphere was ambient with good music and it appeared to be clean. Food wise, the pizza was tasty but the crusts were crunchy and difficult to eat. We were told that the food could come out in stages which wasn't an issue however 5 out of the 6 dishes arrived and I had to wait longer my food (around 5- 10 minutes). I wouldn't have minded if it was delivered in twos or threes but to dish up all but one was a bit disappointing. On the service, it felt like the waitress wasn't very happy and after she took our order, we didn't see her for the rest of the meal until it was time to pay. This meant we needed to flag down other team members in order to get drinks etc. This was especially clear when my food wasn't served at the same time. They also added a service charge, which I would have removed but others in my group paid it already. I think it could be improved if staff were more attentive and food came out at the same time.

The food did not hardly taste of anything, the spaghetti bolognaise was watery and the cheese only covered half our pizza. The silm staff member with dark blonde hair had an attitude from the minute we got there and also spoke to us with an attitude and made me feel uncomfortable with the funny looks she gave when I tried to speak to her. Will not be coming back here again and definitely wouldn’t recommend

Food was very average, bruschettas were burnt , tomatoes tasteless, pizza quite plain but edible.

Me and a few friends went last night (23rd January) and we were all very unsatisfied with the food and service we received. Happy of our group have been to this restaurant before and never received anything like this. We received good service from the main man serving us, couldn’t fault him at all. We received our mains and were missing the pizza breads to go with our pasta. Once we saw a member of staff it was about 10 mins later and we didn’t get to have the pizza bread as we’d all finished our pasta dishes by the time someone was even near enough our table to get their attention. We ended up cancelling our pizza breads as it was already late enough. We were early, we originally had a reservation made for 9:15 we ended up getting there about 8:50 and we were allowed to be seated earlier. We were then told by a member of staff that the kitchen closes at 9:30 when we tried to order desserts which doesn’t make sense if our table was originally at that time as we’d of only had time for starters then. Every table other then ours sent food back because it was could and i wouldn’t specifically say any of our food was warm accept for the pizzas. Our pasta was sat under heat lamps (which weren’t on) waiting 20 mins for the pizzas to be ready so 2 people out of 8 were happy with their food. But we didn’t send it back as it took long enough to come in the first place. We got our desserts and had many empty glasses and plates from our mains left on the table; infront of half of the table making the experience of dessert not very enjoyable however it was the best part of the meal. Suprisingly. Considering we’ve been there about 15 times in the last year we will not be returning as very very disappointed by the food we recieved and the treatment from much of the female staff working there. I think some of them may be lacking essential training.

Used to be my "go-to restaurant" in Cabot, but unfortunately I had a bad experience a couple of months ago with cold food and have given it a wide birth for a while. A couple friends and I went to give it another go this evening (Thursday 23rd of January), and disappointingly it was so much worse this time. Before the negatives I do want to acknowledge our male server was extremely friendly and although there was a slight language barrier he did his best throughout our time there and was very apologetic when we left. Unfortunately the same cannot be said for the rest of the staff. One of our server's looked like she would rather be anywhere else she was extremely unfriendly and made us feel unwelcome, she also took half our plates away mid meal and left the rest for someone else to collect about 30mins later. She would walk past empty glasses and plates stacked at the end of the table which resulted in us eating our desserts while finished tableware lay ready for collection next to us. The food was extremely bland and semi warm, some of our order was also completely missing and whwn asked they said they forgot to make it and ask if we wanted to wait however the desserts especially the tartufo were excellent. Overall our experience was very negative and will be avoiding in future.

Nearly an hour of wait in half empty restaurant for a single pizza in my only day off, I gave up and leave after I saw a couple who came 20min after me and got served two of them.

No GF Pizza, was dumped at my table and no offer of a drink while I waited for the rest of my party. Pizza wasn't nearly as good as when I have come previously.

Penne Pollo alla Romana is delicious. It’s £14.50 but be aware that this restaurant charges a 12.50% service charge so it ends up being £16.30. I come back every now and then just for this dish. Portion is huge and I chow down on it every time. It’s chicken, penne pasta, and mushrooms in a white sauce and it’s divine - definitely very heavy and very filling. I don’t even like mushrooms but I happily eat the mushrooms included. They have an open kitchen and it seems like they cook everything fresh, and the food tastes like it. I went to this place with a couple of my friends and they got other pasta dishes to which they only had praise for. Haven’t tried any other dish to be honest and neither the pizzas, but the pizzas look pretty good and prices seem reasonable for them.

Excellent, I had the penne pollo romana, the wife had the penne arrabiata, service was exceptional

The food was absolutely amazing. Most of the staff were friendly and welcoming. Prices are very good for the quality you get. Would definitely come back!

He estado viniendo aquí durante unos años y siempre disfruté de la comida y el servicio. Volví a ir hoy, 22 de diciembre de 2024 para almorzar con mi familia. La comida era buena como de costumbre, pero el servicio que recibimos fue atroz! Había un camarero sirviendo en la parte trasera del restaurante, bastante tatuado y con un marco bastante pequeño. Era odioso y muy grosero hasta el punto de ser abusivo. Al pagar mi cuenta, en cambio, alzó la voz y fue abusivo. Esta es la ÚLTIMA vez que voy a este restaurante y sin duda compartiré mi experiencia con mis amigos, familiares y cualquier otra persona que conozca. Muy decepcionado y dolido. Con personal como este, el final está cerca de este lugar.

En mi visita anterior, califiqué este restaurante con una 5 estrellas, ahora soy un cliente que regresa, y tengo que decir, no me impresionó mucho. En primer lugar, la recepción no fue acogedora y agradable. Se hizo una búsqueda rápida de mi nombre, pero no se vio ninguna sonrisa o gesto de bienvenida en el restaurante. Aunque no estoy particularmente preocupado con frente a la casa teniendo que "sonreír" o "fingir un gesto feliz", la bienvenida en el restaurante fue abrupta. La base de la pizza experimentó un cambio significativo en calidad y cantidad en comparación con el pasado. Anteriormente delgada, ancha y crujiente, ahora se ha vuelto comparable a una base de pizza regular de Domino's. La calidad de las coberturas también se ha deteriorado, donde la marinara solía llenarse de mariscos y se sentía como un recorrido por el mar. Ahora es una pizza margharita sobreglorificada con un toque de mejillones y 2 micro camarones. En conclusión, se requiere una revisión masiva antes de que se justifique otra visita.

On my prdvious visit i had rated this restaurant a 5 star, i am now a returning customer and i have to say, i was not very impressed. Firstly, the reception was not welcoming and pleasant. A prompt search of my name was done, but no smile or welcoming gesture into the restaurant was seen. Although I'm not particularly fussed with front of house having to "smile" or "fake a happy gesture", the welcome into the restaurant was abrupt. The pizza's base underwent a significant change in quality and quantity compared to the past. Previously thin, wide and crispy, it has now become comparable to a Domino's regular pizza base. The quality of the toppings has also deteriorated, where the marinara used to be filled with seafood and felt like a tour of the sea. It is now a overglorified margharita pizza with a hint of mussels and 2 micro shrimps. In conclusion, a massive overhaul is required before another visit will be warranted.

Disappointing. Bland salad and bland unimaginative pizza, with slices of what looked like cheap packet ham slung on top. And a live DJ on a Weds eve with the volume cranked up, singing over her tracks - who thought that a good idea when people are trying to eat? Shan't be returning.

Disappointing Experience 👎 From the start, the service was lackluster. The staff seemed impatient when taking our order and didn’t really listen to what we were saying. We were told “this is fine” and still asked what we wanted to eat, which felt confusing. Additionally, we were only given one pair of utensils for two people. It wasn’t until the manager, a guy with tattoos, stepped in that the staff pretended to be more attentive and professional. What’s worse, there’s a 12.5% service charge, which feels unfair given the poor service. As for the food, it was just okay – nothing special or impressive. Wouldn’t recommend based on this experience.

Great menu, food doesn't disappoint. Why don't they get plates big enough for the pizzas though?

The food was so delicious. Large portions. Big shout out to Simon . He was so friendly and accommodating

Massive pizzas and tasty pasta. Very good to combine food with a beer. We also tried a dessert with mango ice cream that was so refreshing. I go to this place every month without fail, very good value for money!

A very pleasant atmosphere, very good service provided by Simone, a very nice guy!! But maybe they need to add more variety of entrances

We had a lovely birthday dinner here. The food is very delicious as usual and Simone really provided us the best and excellent service. Will come back again and again!!!

Nice food！ Great service from Simone.

Ordered on UberEats hence no rating for atmosphere. We ordered Panini (Dough balls w Garlic Dip), Lasagne, Conchiglie and Tirimasu. Panini: Solid, bread was a touch hard and cold but to be expected when travelling. It's bread, neither awful nor amazing. 7/10. Lasagne: Really very good, rich beef flavour (rather than tomato or bechamel which is often the case). The only thing that could improve it would be a bit more red wine, but that's only my taste. 9.5/10. Conchiglie: Flavour from the sauce, fish, veg etc was great. However, either the pasta wasn't fresh or it had somehow gotten a bit dry at some point, but it was a bit chewy. For the price, you kind of expect fresh pasta, but that's a really easy fix to make it a 9.5 or 10/10. For now, 7/10. Tirimasu: I adore Tirimasu, and this was okay, but I've had better for less. There was far too much cocoa powder which actually make me cough while eating it, and masked the taste and texture of the cream. Both the cream and sponge were very light, and there was no discernable flavour of coffee. I would rather have had half the amount, but it be up to the standard of the rest of the food. 5/10. Overall, good portions and wouldn't need much to make it basically perfect. Not cheap, there was a discount when we ordered but it would have been £55 including delivery for a side, 2 mains and a dessert. Not silly money, but not cheap either. Will see how it is eating in at some point. 3.5 is fair, rounded up to 4.

DELICIOUS FOOD ( Totally authentic Italian Pizza -I have visited Italy for work many times ) and EXCELLENT SERVICE , Frederico and Sofia treated us like Family , despite being busy . VERY IMPRESSED. We will definitely come back! :) Carroll & Simon x

Best pizza ever and staff amazing..changed pasta dish on request

Lovely staff, lovely atmosphere, but above all fantastic food, I can say the flavours reminds me of the time I went to Venice. Wonderful. Thanks until the next time !!!!

Food was ok. But, the table service was dreadful. The waitress was very rude, and when asked for additional side plates was given a huge sigh and slamming of plates on the table. Shocking! Would definitely not recommend.

Fantastic service with delightfully large pizza’s. We were a party of 8 that expanded to 11 and the staff couldn’t have been more helpful. However, the food was superb and very promptly bought to the table. The restaurant was very busy which is always a good sign. I would highly recommend it as a place to eat great food with great service.

I was part of a big group some of whom were a bit late but the staff were super helpful and sorted everything out so that everyone ate and had a good time. I had a Rustica pizza which was huge (as promised) and good value but a bit lacking in flavour for me. Other people in the group were very happy with their food including a native Italian enjoying some risotto. The restaurant was busy and felt lively and fun but it will always be a chain and a touch corporate.

The place used to be my favorite. The food and service were really good until it was bought by someone else. The manager is an asshole who only cares about the money not the service and they cant seem to get my order right. The rest of the staff is fine

Great place to eat, pizza was awesome would go back

The food was not good at all. Firstly, the bruschetta tasted soggy cut up tomatoes there wasn’t any balsamic vinegar or any seasoning on it. I asked the waiter for a seafood pasta I got the one he recommended. There was no seafood at all but small cut up pieces of prawn. Plus the sauce was too heavy on both pastas. The pizza and caesar salad was good just needed more dressing. We waited almost 40 minutes for our main dishes. The total of 3 mains 2 sides was 75. Will not be coming back.

Como visitantes habituales de losteria, las últimas veces han sido realmente decepcionantes pero hoy ha sido absolutamente repugnante. Pedí dos pizzas, tanto frías como secas, pizza barbacoa que se suponía que era picante no tenía sabor. El pan de ajo no tenía ajo, se quejó del pan de ajo una vez que el servidor nos miró 15 minutos después de nuestra comida, le pidió que lo quitara de nuestra factura. Sentí pena por nuestro servidor, él y uno más estaban corriendo por todo el restaurante. Bill vino, el pan de ajo todavía estaba en la cuenta. Quejándose y pidiéndole que se la quitaran, ninguna persona del restaurante fue capaz de hacerlo. Nuestro servidor debe haber preguntado a 5 personas diferentes mientras estábamos allí! Ya no les importan dos cosas sus clientes... una vergüenza terrible como nos encantaba aquí. Y pensé que podría haber sido mi imaginación, pero hay un olor distintivo cuando entras. Olor a trapeador sucio, hoy el olor que había olido en algunas ocasiones había vuelto. Asqueroso.

The pizza's were big and tasty. Nice Italian restaurant.

Very cool and big place,friendly stuff, very tasty food, big portion 😀 highly recommend.

La comida era buena, disfrutamos de lo que pedimos. Sin embargo, nos golpeó un cargo inesperado (grande) de servicio que nadie mencionó - ninguno de nosotros lo vio en los menús antes de ordenar. Nos quedamos muy decepcionados por esto - agradecería que un miembro de la dirección dejara un mensaje para decirnos cómo se supone que vamos a saber que habrá un cargo y cuál será ya que no lo detectamos, probablemente por nuestra culpa. Sentimos que lo que comimos por el costo con el cargo por servicio incluido NO era una buena relación calidad-precio. Fuimos a otro lugar en Bristol otras noches donde el cargo por servicio (un cargo de % mucho menor que un L'Osteria) se explicó antes de pagar la factura con la opción de no pagar. En las otras dos ocasiones, estuvimos encantados de pagar ya que el % era razonable, y nos explicó. No fue el caso en L'Osteria. Leí de otras críticas, que otros tenían problemas para pagar la factura - tuvimos una espera de pedir la factura antes de que apareciera también - y luego picó con un cargo de servicio muy alto. ¡Cuidado con los comensales hambrientos del servicio cobran aquí!

Food was nice but had to flag down service any time we wanted to order anything. Also had kids running all around the restaurant

Muy impresionada -aunque no había algunos platos principales disponibles , la encantadora camarera nos dirigió a platos de tipo similar , que normalmente no habríamos pedido- y wow maravilloso ! !! En general, un gran servicio y una comida y vino encantadores para los 5 de nosotros.

Strong experience overall, nice pizzas, great service, would definitely recommend

Vino a almorzar. El restaurante es agradable y mi comida era buena. Al pagar me pidieron que dejara una propina. No me gusta que me pregunten, creo que es grosero. A pesar de todo, dejé una propina en efectivo en la mesa solo para luego encontrar que hay un cargo por servicio en la factura! (O al menos pagué más que el precio del menú). Pobres chicos del espectáculo.

Quería una cena temprana mientras compraba y no puede equivocarse con el italiano. Estábamos sentados y el menú nos dejó para revisar. Servidor llegó poco después y tomó nuestra bebida y comida. Todos pedimos platos de pasta. La calidad de los alimentos estaba bien y el tamaño de las porciones era suficiente. Digo que está bien en la calidad, ya que era bueno, pero no nos hizo ir “wow”, esto es genial en términos de sabor. ¿Regresaríamos si estuviéramos de compras en esa zona de nuevo y quisiéramos italiano? Probablemente.

Literally huge pizza. Yummy salad.

Employ more staff on a Saturday would help this restaurant. Arrived at 7.45 pm , we were still waiting for our mains at 9.05pm. Spoke to a manager about the wait time who seemed uninterested. While waiting that time at least four other couples had arrived after us and were all eating their mains ,even one couple eating their desserts. Sitting there trying to swat way flies is not my idea of a good night out. This was a disappointing experience , we will not be back. Cannot comment on food because we didnt have any.

Waited 30 mins after ordering to receive the wrong starter, the correct one wasn’t available but they failed to mention that. 50 mins goes by and 1 meal out of 3 comes out. 60 mins in and we complain, the manager explains the order was lost and the remaining two pizzas arrive 5 minutes later. Mistakes happen and the manager was apologetic and reasonable, offering to discount much of the bill. I’ve visited L’Osteria several times and enjoyed the food and service, I trust this was a blip so will be returning.

Service has definitely gone downhill recently with it taking longer and longer to get served. The last few times we have waited for a long while, only to be told on finally being able to order that menu items are unavailable. Disappointing as the quality of food when they do have it is normally very high, but lately there seems to be a significant drop in service and stock. Update: Hearing some items like the marinara are permanently unavailable has taken this down to 1 star. Such a shame as it used to be one of our favourite places to eat out in Bristol.

I had a fantastic time here last night. The service was amazing and the pizza’s even better. They were massive. One of the best pizza’s I have ever had. :)

The food was great, and the pizzas were big. The atmosphere was lovely. The service was slow; we had to wait over an hour for our food. One of the waiters did come over to us after and apologise for the long wait.

Not quite sure why this place gets such good reviews - the food is ok but I've had much much better Italian food in lots of places, including other chains. I had bruschetta and spaghetti and tried some of the pizza. It felt very lowest-common denominator food-wise - the tomatoes on the bruschetta were pretty much tasteless for example. The pizzas are also massive - 2000 calories each. I felt it was almost irresponsible selling pizzas that large - that's the amount of calories an average woman needs in a day. They do say on the menu that you can share them, but that requires people sitting next to each other etc. My children (11 and 14) are too big for children's menus these days and wish there had been a way to get them sensible-sized pizzas!

Very good, hearty food at a reasonable price. The service is great, staff available and smiling. In addition, the restaurant is large and well maintained.

Food great, service was bit slow

Great service nothing was to much, the cocktails were fabulous.

Arrived at 11.35 to a very empty restaurant. Waitress sat us down and then disappeared....the manager asked us if we had ordered at 11.50, we said no...he kept talking to the waitress who was obviously new and having trouble....we left at 12.....why didn't the manager take the order....terrible management.

What we thought would be a quick afternoon lunch turned into around two hours of waiting first to order, then for the food and then for a staff member to actually acknowledge us asking for the bill. The pizza was good but definitely not worth the wait and poor service, no explanation or apologies for the wait etc. If it had actually been busy that would be a bit more understandable, however it was almost empty.

Quiet and clean location. Food was delicious. Best pizza ever! Friendly staff and good service. Tomorrow we will be again!

The service provided was subpar. The food order was taken after a significant delay, and the dishes were not served simultaneously. Additionally, the staff's conduct was unsatisfactory.

I used to really like this place but today they gave us a terrible service , had to wait 20 min to just come and get our orders , I was with my 2 other friends they didn't bring all the foods at the same time my friend had to wait nearly 30 min until they bring the food and when they bring the food pasta was uncooked and when we complain about it waiter was so rude the terrible customer service so disappointed

Lovely Italian in Bristol. Menu was extensive and good choices for vegetarians. The portions were great value for money. Great place for group dining. All round very impressed!! The staff were friendly and service was really good.

Completely ignored at the door when I mentioned that I had reserved a table. My reservation had written that it was a birthday celebration. When it came to bringing out birthday cakes, 2 other tables had cakes brought out to them and our table was ignored. Why offer the option that you celebrate birthdays when you ignore some of your requests? Embarrassed me thoroughly because I saw my boyfriend’s face light up when the birthday rounds were done (with the song playing etc), only for us to be ignored. It made me seem like I didn’t bother leaving a request for his birthday. Offers a takeaway box for my pizza, but my waiter threw a slice of a pizza away despite there being enough space in the box. Why? If he was that annoyed at having to pack it up, I even offered to do it myself. Abhorrent service, and had the audacity to charge for service as well!!

Much smaller pizzas, not enough cheese, long waiting times, not crayons for kids. Went downhill massively.

Went in for dinner today, have been before and its been a great meal but was really disappointed this time. Ordered a lasagna, took 3 bites out of it and the centre was frozen solid. Gave the plate to a waiter who just took it back into the kitchen to be remade without asking anymore about it. I get mistakes happen but in the end nothing was comped off the bill and meat should been temp checked regardless twice before service.

Windows were left open, so was freezing cold due to the wind and rain coming in. No alcohol due to a licence problem, which is pretty pathetic for a restaurant, pretty sure it was due to the waiter looking only 16. Birthday music way to loud and service was terrible. Food was amazing, but this doesn't make up for everything else. Would not come back and waste my hard earned money

The food was lovely, the place is in a great location and was great to be in the sunshine. Me and my family ate outside at the corner so we weren't approached a lot but it was fine to chat a bit longer.

My friends ordered mushrooms risotto which was nice. They have the options to make the pizza for half different tastes. I ordered the nduya and artichoke, one was way too spicy as a nduya pizza and the other side was tasteless. I only ate a few bites like 1.5 slices😅 After providing the feedbacks to their staff, I still needed to pay for the service charge and the full price of pizza. They didn’t offer any refunds or discounts. lol don’t come here for pizzas if you have a better option. But it worths a go for the risotto.

FOOD TOOK LONGER THAN A FEATURE FILM. Staff forget your existence. Big group of 6, arrived pre-booked 7.30pm on a weekday and it was quiet. Should be 0 stars , NO FOOD ARRIVED, Waited 90 MINUTES (1.5hr) only for another table who arrived 20 MINUTES LATER than us to get their food BEFORE us. We walked out and went to Lona’s instead which served drinks and food in 15 minutes. I personally think deliveries were prioritised over people dining in causing this issue, saw a ton of delivery drivers arriving and leaving. Not sure where the failures are but bad reviews will keep occurring unless a change is made and improve service.

Ordered a pizza which was nice however my partner ordered lasagne. Came out stone cold in the middle so asked if we could get it heated up and they took 20mins with no apology to bring the lasagne back out, and it was still stone cold. Poor service, staff didn’t look like they wanted to even be there won’t be returning here.

Popped in around 5pm on Saturday and was pleasantly surprised on the quality and quantity of food. My only disappointment was that they had run out of green olives so black substitutes were offered which were acceptable. Overall good value for money in pleasant surroundings with great service.

Where do I start. If idiots could fly,oh my god this place would be an airport. We waited an HOUR and FORTY minutes for food, when it came, one plate has multiple hairs in it(when I say multiple it was like a barbers floor) and the other was about 2 degrees celsius. When we asked for the bill, they took 20 minutes to bring it and then had the cheek to ask us for 106 euros. Honestly had better experiences at funerals. When my friend asked for the bill the waiter wasnt appreciative of how bad the service had been and proceeded to say “we are trying our best”. Well if thats their best then jesus mary and joseph, I would really hate to see their worst. 2 words. Wont be back.

Food tasted great until I found hair in my pasta and everything what they could say to this was “oh, sorry about that” they didn’t do anything and I had to pay for it

The food was luverly service very good and atmosphere really nice quite laid back we had a luverly night thankyou

Fantastic pizza, hugely accommodating staff- would thoroughly recommend (and the pizzas are huge!)

The waiter who served us seemed to be racist. we were the only black people in at the time. we were seated and had coffee and had to wait about 20 mins before anyone arrived to take our food order. The waiter who took our coffee order ignored us, seated 2 or 3 other tables after we arrived and they were all eating before we even ordered! We were just ignored. The waiter was very rude when my fiancé spoke to him and started blaming my fiance saying we were taking too long to decide what we want....what? he didn't even acknowledge us or even ask. Coffee was terrible, my fiancé got cappuccino which looked like it was made by a toddler and my American was spilt everywhere on the saucer. It was my fiancé's birthday as well but this ruined the mood, terrible place wouldn't recommend

Walked into a practically empty restaurant, staff sat outside, chef drinking a beer, to be told we don't really have time for walk ins, (slightly rude as one was in a wheelchair). Used to be great here , never going back.

Beautiful decor , relaxing, great staff and recommendations

Would not recommend steak salad, tough and tasteless. However dining companion enjoyed their pasta dish. Service is good.