Loon Hing Chinese in Spelthorne

Food is good, not the best but I better than some other Takeaways. Service is friendly and the place looks clean. However, my last order was not correct and there was an item missing as I ordered 2 but only one was in the bag. I clearly stated the quantity over the phone and it was even read back to me. When I called up, they said that they had not charged me for it but that wasn't the point. The other thing I find very wrong is that they do not accept card payments. They only take cash or bank transfers which is very dodgy. Some improvements needed.

Most horrible Chinese food I had ever come across, I will never step in side to this takeaway. Thoroughly disappointed their Special fried Rice and Roast pork with Thai fried rice.

Worst Chinese we have ever had. Crispy beef not crispy. Duck in sauce but ordered Chinese duck (no sauce), ribs burnt, satay chicken dry and no sauce provided, stir fried veg in so much sauce it was like fishing, veg spring rolls solid, sweet and sour chicken Hong Kong style so tough it was inedible, plain chow mein tasteless, seaweed not crispy, prawn toast rubbery, prawn crackers stale. Complete waste of £43.60, most went in the bin.

We went there as the yum yum tree has changed to Vietnamese (not an issue) and the food was as good as the yum yum tree

Food is delicious but it tells you online and on menu that requested delivery has to be done before 10:30, we called at 10:23 and was told driver already went home. This has happened a few times not just the once. Us as a family was so looking forward to our food and feel completely let down by the false advertisement of ‘last deliveries” luckily we managed to find another restaurant that was open but if not my kids would have been left with nothing as we just arrived back off holiday and had nothing in the house. Not happy at all.

Fantastic place friendly staff very nice food

Have ordered from here in the past. Did so on Monday. Hugely disappointed. Not sure if the chef has changed, but out if 5 items, only two tasted of anything chinese. Will not be going back, unless there is a HUGE change. Also online menu wrong prices!

Very poor communication and service. Customer notices very poor. Phone service poor. Very very disappointing

It is always delightful to order from Loon Hing. I have tried many Chinese takeaways around because I love Chinese. Loon Hing is still the best, fresh and most reasonable with prices. Regards, Melody

Stopped going here after the food hygiene rating dropped but have been back since the latest inspection and better rating. There's so much choice (over 250 dishes), and food is always piping hot and fresh. Menu is clearly labelled with allergens. Lady on the front desk is always so polite, no matter how many calls she's having to deal with. Portions are huge and usually last 2-3 sittings.

Beautiful and cheapest in Ashford , the lovely lady at the desk was so nice aswell :)

The best local Chinese food! Friendly service, great food, good value.

Decent Chinese takeaway. Family owned and has been going there for many years. I do recommend it, portion size is good as well as the price.

First time I've used this takeaway for about a year or so and have never had any complaints in the past food has always been excellent, unfortunately ordered last night and it was a major disappointment the whole meal was awful so much so I threw it all in the bin, I would have returned it on the night but was too busy ordering food from elsewhere. Not sure if this place has changed ownership or chef but something was drastically wrong, based on my experience I would not reccomend or return, Shame really as I have always travelled there as they dont deliver to my postcode won't make that mistake again

We ordered from Loon Hung a set meal plus two other dishes for New Year. We thought we would try local, as it is close to home and easy to collect. A HUGE DISAPPOINTMENT. The pork and beef were swimming in sauce, (not nice sauce) the sweet and sour balls were stodgy and the sauce was not nice, the chicken in yellow bean sauce with cashews was full of garlic and no yellow bean sauce could be tasted! The whole meal was awful. I appreciate it is New Year and busy, but this was a waste of money. We won't be going there again - especially as there are many others that are so much better. BIG MISTAKE!

Excellent food. Great take out, never had a bad meal.

Lovely place to grab some food. Portions are usually big enough to have for lunch the next day which is always a bonus.

Just ordered Pad Thai noodles x2 from the Thai menu. They were chowmein and had a tonne of chilli and pineapple in. Both full of grease and not edible. Nothing to do with Thai food at all. The Chinese squid was also bad (soggy batter) and chicken satay not great. I called to say unhappy and would they consider just refunding the chowmeins that were sold as Thai food and they said no. They said some people like their food and some don’t and their regular customers know their Thai is Chinese. I explained they should change their description as it’s like they are miss selling to new customers. Would never use again. All thrown in bin, £26 wasted and only asked for £12 to be refunded. Very short sighted.

must have changed the cook since I last visited, approximately 1 year ago. not as I remembered

I decided to try this Chinese for a change so far they're at least as good as the Dragon Inn although their starters

Really nice small place , excellent overall specially the blackberry and Kungpo

This is a good local takeaway who are polite, have never made a mistake on our orders and deliver very quickly. The food is good and they offer a wide variety of dishes.

I have been ordering from here for years now! The service is great and the food is very nice too.

Food is great , but they need to have someone that understands, front desk service

the best chinese food. extremely tasty and prices are very good. highly recomemded!!

The food we ordered yesterday was delivered very quick and was lovely. best crispy duck we have ever had. Will be using again. Hope we have the same experience

Best Chinese takeaway in the area!

Normal menu with normal expectations.

Excellent, friendly, and the food is tops

i was a bit hungry ordered 1 dish from the shop in person was greeted by 2 really nice girls and i did not really know what i wanted i asked them what should i get and they recommended me nice food i forgot the name of the food but it was quality one of the best i have had i would recommend you pop in here some time and try it they are really nice just good service over all.

Good take away food. Quick service

Best Chinese i have ever eaten. So nice and not greasy at all

Bought Chinese yesterday ordered 5 items.. They made mistake with 1 I phoned to exchange and they wouldn't do nothing so then went to have food my partner got food poisoning from soups and I got ill from pork chow mein.. And sweet sour chicken Hong Kong style was dry and tasted funny.. Don't eat here

AMAZING! The girl is very sweet and customer service is amazing, their food is also very nice especially the Black bean Aubergine and I love the noodles too.

The food here is so good and hygenic. I’ve tried sweet and sour chicken at so many other resturants but all of them were too sweet for me to eat but here they do the best sweet and sour chicken. The texture and the flavour is spot on. And their spring roll is to die for. I just love everything they sell here and most importantly the staff here are so polite and friendly. I always feel welcomed everytime I go there. Highly recommend guys.

Lovely resturant, so tidy and friendly staff. The foods are amazing. I will definetely get food here again and i will recommend anyone to try their food.. Its awesome

Very bad service they sent wrong food as allergic to mushrooms and then only sent me 2 currys and expected me to pay for the rice and every thing else when they delivered the next day

Quality is very good, prices not to bad,service is amazing...

Worst food iv had from a take away in ten years crispy stredd beef tasted funny as do prawn crackers and crispy seaweed so funny it tasted not fresh as though it had been cooked in a pan that had someones fish dish in before do not wasted your money one this place

Attempted to pay on card, was told there is a 50p charge for card payments, I politely informed them charging for card payments is not allowed, they say it is a “service charge” but that I could avoid this charge by paying cash, making it a charge that only applies to card payments, which is not allowed, any charges must apply regardless of payment method. A disgusting and pathetic attempt to bend the rules. But what really disappointed me was the way the staff handled being politely told this information, after conversing with each other in a language they know I do not speak (which is always rude in such situations) they immediately became hostile and insisted I either pay cash or pay the extra 50p to pay on card, as a result of the poor attitude displayed I refused and told them to forget it, they happily prompted me to leave with a sassy “cya” and a back handed wave toward the door. Trading standards informed. Below average food, crafty card charges, shocking customer service.

Arrived late. Called and was just told we are busy it's on way. I have used this place a few times and it's very hit and miss. Tonight was not very good. Meat in the house special was tough. And the prawn balls were awful. So bad we had to throw it away and cook.

Had a basic beef chop suey, and plain rice, absolute rubbish, the chop suey was in like a gloopy syrup, no taste just msg, the rice was a solid lump in container, last time i visit this once local chinese, disappointed!

Honestly the worst Chinese takeaway I have ever had. Every single dish was gloopy and barely edible. I will certainly not be ordering a Chinese from here ever again. if you are reading this, I strongly recommend looking elsewhere.

Delivery now half hour late and still not here. Don't want now as too late to eat

Awful. Just ordered a take away from here and the chicken dish was inedible and my pad Thai had a hair in it. Gross. Honestly one of the worst take away experience I've had in a long time. Highly recommend to stay away from here

The food here is really perfect service attitude is also great reception two lovely little girl is also very enthusiastic today eat meals very good cuisine in England is difficult to eat such delicious authentic Chinese meal worth to recommend ! ! !

not the Ashford one, bad food and service.

I am Loon Hing shop's frequent visitor. Excellent value for money and lots of delicious food. People all very lively and good attitude. Always give delicious food to customers very timely.

go to the shop to collect then its fine but........ if you want a delivery to your house the food is always cold and if you complain you get blacklisted and they will not deliver to you again.Tried to tell them on the phone why they always believe the drivers word over the customer ....BAD CUSTOMER SERVICE !!!... just a word to Loon Hing your customer is more important to you than your Walt Disney driver........

Unfortunately cold. Soggy and very very greasy!

Not chicken horrible sauce in chow main never again