Longford Inn in Tewkesbury

Stayed overnight at the Premier Inn on a meal deal, which normally includes a full breakfast. Restaurant closed no official reason given. Whitbread really know how to upset both staff and customers. Closing a large number of Beefeater restaurants will deter many regular Premier Inn. customers. Only advice we can offer is Better get a Travel Lodge.

I usually find English breakfast buffets disappointing as the food is either not quite hot enough or too dried out especially fried eggs. However, today my wife and I had breakfast there and it was one of the best buffet breakfasts I have eaten. Carl, the chef, did an excellent job. The food was tasty, hot and the fried eggs were cooked to order. I only normally get such a good breakfast at a conventional B&B, when it’s cooked to order. Well done.

Lovely food, great service, Lucy went above and beyond to make sure everything was perfect for us, thank you again, definitely the best beefeater we have been to. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had surf and surf !!! Should have been called greasy and dead.. worst food I've ever had squid was fried to extinction so much oil I could have fried the raw chips I was given in the oil on my plate..if the plate was warm.!!! I asked what was the green stuff on my plate tobe informed it was rocket I asked why it was wilted the waiting staff said the hot plate does that !! WHAT!! Stake was not rare as I asked but food was so rubbish just ate it to stop hunger pains..if it want for the fact we pre paid £40 for the toilet dropped rubbish I would gave it to the bin dogs cats and any living creature would have said this is shxxx food CLOSE this place DOWN its Embarrassing to food

Despite knowing this place is closing as a Beefeater in about a month, which would naturally effect their morale, none of them showed this at all. You'd never know there was anything going on until I asked how they were coping ( I'm a regular visitor to this Beefeater.) The one at the Quays we stopped going to along time ago as it was so poor for food. This one had been our preferred since then. I'm gutted this one is going. All the staff were lovely, this time included. The food was gorgeous and my specified amount of cooking that I wanted my gammon was spot on, no problem at all. Caitlan ( I hope I got that right, lol) and Bethany were fabulous, so pleasant and welcoming. Compliments to the chef too. Absolute gutting shame to loose this Beefeater and the Absolute fabulous staff. Still won't be going to the Quays unless they can sort themselves out! They need Kate Illiffe back there to turn it around again lol.

Food average. Service good Staff told us the place is closing in 3 weeks time, so the Premier Inn can expand. Feel sorry for them all. Some staff with 40 years service are about to lose their jobs.

What used to be an enjoyable experience has turned into an unpleasant morning. Staff are lazy and provide the minimum amount of food, a vast difference from the buffet style of old. You now need to request each item and need to wait a disproportionate amount of time to be served, used to love it but not anymore

Great service, very welcoming food was good will go again.

Horrendous service, terrible management will never return to a beefeater

So myself and 3 colleagues were staying at the Premier Inn next door for work. Breakfast was brilliant, however the service at dinner was abysmal. We waited about 10 minutes to be seated, and were waiting just the same to be able to order. It wasn't that busy, we saw staff just walking around, ignoring us. I don't normally complain about service, but having done this exact job, in a beefeater, I know how it should be done, and how it shouldn't. The waitresses just ignore you half the time, and we just got more irritated. The food was lovely and I have no complaints about it at all. It was only the service that was lacking, multiple nights of dining there left me more irritated and disappointed.

Food was good, however we waited half an hour after receiving our bill to pay and there was a £10 service charge on our bill. When the waitress was flagged down she was rude when we asked to pay. Apparently they are all being played off and this is likely why

We treated ourselves to a fillet steak, it was really tasty and tender How DARE they close this friendly, cheerful place!!!

Sarah the bar stuff was rude impolite and just walked of while we was trying to order clearly don't like her job and took it out on her customer

Good very friendly staff. Good atmosphere, I enjoyed the time there. Gardens outside, makes a good background for taking photos.

Stood waiting at front desk for 5 minutes, 2 members of staff wouldn't acknowledge us and carried on with closing down/serving. After being approached we were told at 20:40 on a Sunday night that they would be closing down completely in 20 minutes, states on the website that the kitchen shuts at 21:00 and restaurant at 22:30, it's dead in there so I guess they're.all looking to go home asap! 👍

We waited for 20 minutes to be seated on our reserved table. We sat down and the kitchen and everywhere else stunk of body odour. It made us feel sick. We were greeted by a lady that way very abrupt and shouted over the restaurant got a table booked. Will not be going again!

Food was pretty naf, staff did a lot of shouting at eachother and not a lot of serving customers.

Tables very very sticky 😂all our sleeves were sticking to the tables lol ,food was lovely ,and staff very nice Thankyou for having us 😁👍x

We booked into the premiere inn because of it partnership with Beefeater restaurants. We booked a table for 5pm and had a drink in the bar before hand but when we wanted to take our table we were told they weren't ready? Eventually we were seated and the meal, chicken burger and fish and chips were good. Off we went into town to watch the rugby game. Arrived back at the Beefeater precisely at 10pm and was told the bar was closed? We listened and walked away even though they were letting people they knew into the bar. I checked the opening and closing times on the website and saw it was advertised as closing at 11pm. I went back to the bar and was rudely told the bar was closed yet the same person was serving drinks to some who just walked in. I asked to speak to the manager and was told to leave again I asked and was told the managers name was on the side of the bar? I looked and saw insurance notices but could not see any names? Again I was told to leave. From earlier I got a feeling of the staff when two members were complaining to customers saying that if they wanted a drink to order before 5pm because they were finishing and the bar would be closed as the evening staff had not arrived. I accept that getting staff is difficult but why take out on travelling visitors clearly these staff only look after their own.

Well what can I say about this place other than rubbish, they obviously don't know what succulent and juicy means when comes to steak, it was chewy, asked for M/W and came and bleeding they cooked the same steak and it was burnt, the service is slow, and the waitress when something wasn't right just sighed, it definitely is the last resort if looking for good food... As I said to waitress you get better food at McDonald's, Definitely wouldn't recommend or go back.. Well went back here as invited by family 08/04/2024 and will say the staff were definitely more friendly and welcoming. Food nice size and alot better than last time we went. Have said will try again soon so hopefully will continue to improve..

Visited Easter Sunday for my partners 70th Birthday. Party of 6 adults and a 6yr old child. Table booked. Our meals took best part of an hour to start arriving I had lamb rump roast which I had to return as the lump of fat that was served was totally unacceptable!! The waitress apologised with the explanation that the kitchen had run out of the lamb and offered a beef replacement which was fine. My partners meal wasn't upto it's usual standard but as it was her birthday she hadn't wished to complain. We will use Beefeater at Longford again as it is our local. Hopefully a better experience next time.

Staff were lovely, welcoming and really helpful. We had a family meal so celebrate a 21st birthday, we put up banners and balloons which was no problem. Food was good, what you’d expect from a Beefeater

Really friendly place Good food

The staff was efficient and friendly

Just what we needed on a lovely day out. Great finish to the day

Staff were ok, just very informal no nice greetings or names given. Just get the orders and go... No checking if food is ok any problems etc. the atmosphere was just come in eat and go feeling.... No please come back again or thanks for coming. Luck it's 2 stars not 0 stars!!

Went on a date night with the wife. Not the first time we've been to the Longford, and indeed, our last visit was less than stellar! This time, however, pretty much everything was near perfect. Particular mention must be given to the food, especially the cooking of the meats, which, without exception, was fantastic.

Impromptu lunch date with hubby.Hadnt booked but were able to get a table.Sunday lunch was beautiful.The meat just melted .I had chicken hubby had the lamb .Sadly to full for pud but coffee was really good.Staff attentive without being intrusive.We didn't have to wait too long for our food which we were happy about as we were hungry.

Kay and Kay were absolutely amazing at breakfast service! They were very friendly and cheerful and created a great atmosphere and lots of laughs. Nice to see workers getting along and be able to relax and laugh and joke. They made conversation and made us feel welcome. We had come up from Cornwall to see my brother going through chemo, it was nice to have a friendly relaxed environment. Evening staff were great too, friendly faces and great service, food took a while to come out understandable since it was so busy. Food was absolutely beautiful morning and evening. Highly recommend : )

Good meal out with family recone the starter cheesy dippers with bacon ummmmm lovely

Pre rugby match dinner - all round excellent experience , food spot on and good value along with a very efficient team of staff serving us - Thank-you

Went in for breakfast and it was really good!! Thoroughly enjoyed it.

Went to the Longford Inn for a Sunday lunch. They now sell Strongbow instead of Thatchers & Stowfords. Strongbow is cheap & rancid. I ordered a 7 once gammon steak that came with literally 12 chips, a few peas an egg & slice of pineapple. The food was cooked nicely & tasted okay - albeit the gammon being too salty. But for almost £13 it was a complete & utter rip-off. I felt more hungry leaving there than before I entered the place. Never again.

Took family here for a birthday, nothing was too much trouble for the staff, very enjoyable evening.

Love the variety of food & price is good for lunchtime menu. Shame you don't have a weekend Sunday Special menu as price is quite high in relation to weekday menu. Attended Longford Beefeater Restaurant for my eldest Granddaughters 21st Birthday yesterday. As usual the staff were friendly, efficient & the food was as usual FIRST CLASS. Thank you ALL for contributing to Katie's 21st birthday. May 2024 be a brilliant year for YOU ALL.

✅A cozy and atmospheric steakhouse, with plenty of seats and a wide selection of food and drinks. ✅The steaks, fish and chips, salads were delicious. Nice atmosphere, music, many families and families with children. ✅ Children's menu available, free Wi-Fi. We waited a long time for our waiter to take our order. The wait was about 15 minutes. The waitress was kind and attentive. Possibly New Year's bustle.🤷‍♀️ Bon appetit!

Excellent food and good service

Staff not ready for a 12 o’clock booking. No offer of high chair for baby, the first one broke. Terrible service we waited an hour for starters. Place not even full but terrible slow service. Turkey dinner not great not tasty at all. Place needs a refurb bit dirty and dingy. Xmas Eve sad not even a cracker on the table. Definetly wouldn’t go again. We were first in and they ran out of Guiness after 2 pints. Really poor experience that cost me £154. Even the Xmas pud and brandy sauce tasteless. Terrible experience here shame my husband in a wheelchair didn’t enjoy either.

Our go to place the night before going on holiday. Chose from the Christmas menu. Very good.

Nice food nice staff definitely go again

Been coming to the Longford for a while but the last 2 visits haven't been the greatest. The staff work hard to ensure it's all stocked up constantly which is great however the management (well the woman we presume is the manager) needs to learn some customer service. One visit we said how the apple juice was very watery and she replied "no it's not, there's nothing wrong with it" without even trying it. Then as we arrived today , we hadn't booked and her response to the member of staff that served us was "make sure you save spaces for people that actually book" .... Now granted we hadn't booked but the way she said it was clearly a dig at us and also made the waitress seem like she didn't know what she was doing when we have seen her there many times and provides good customer service. Usually when we arrive at the table , your asked how many eggs etc.... we've not had that the last 2 times and have had to order them directly with the chef ... Which hasn't been an issue and the chef is more than happy to do so but then means your waiting longer. We have visited the old nelson beefeater in Stroud on many occasions and the customer service is far superior and you never seem like a problem to be served which is how they make you feel at the Longford. Unfortunately I think today was our last visit as if I'm paying to eat somewhere then I want to at least feel welcome.

Unfortunately poor rating due to rudeness of bar staff. Appreciate stressful if under staffed but polite acknowledgement goes a long way. I have worked in pubs myself back when they got really busy- 6 deep at the bar on a Saturday night. A few customers shouldn't be a problem and we should not feel like an inconvenience!! Food was nice, and restaurant staff attentive. Sorry to say a poor welcoming experience and not the first with the same individual can influence the mood.

Was great having breakfast all you can eat Cooked breakfast, including continental with coffee and tea unlimited. 😁 Also excellent service from the staff! 👍

All you can eat breakfast, we'll cooked. Friendly staff

Chips were cold when they arrived, got half refund on the meal and drinks for free. Pudding was nice, Biscoff sundae.

An excellent evening out staff were attentive without over doing it food was good, I had a Fillet steak 🥩 cook rear that what I got sweet was KitKat Sunday lovely, overall would go there again

Under staffed. 3 staff they do have are rushed and stressed shame on the company

I come here often and enjoy seeing Cai who greets me with a smile and warm welcome nothing is ever to much to ask

Friendly staff who gave good service. Food hot and tasty. What you would expect from a Beefeater. Not disappointed.

Not just this Beefeater, the food quality and presentation has definitely gone downhill since 2020.

Great pub with great staff who are very accommodating. The manager Cailin was great. Will definitely be back

Great family friendly restaurant with very friendly and attentive team, will certainly be returning

Staff were ok despite taking my plate away before i had finished eating. Blinds have a layer of dust on them. Entrance could do with a good clean. Door could do with a clean. That would make it more welcoming. Been there lots of times but this visit was disappointing.

Went as a party of 4 for Sunday lunch, 2 of us had the Sunday roast and unfortunately it was not the best, the roast potatoes were dire, crispy outside far too hard, also both of us had just a ball of crunch without any potato inside, the stuffing was was that hard it broke up into pieces when sticking fork into it and the peas were stale. The meat was beautiful though as usual and service good even though they were short staffed and busy. We've been lots of times and the grill meals are excellent but wouldn't recommend a Sunday roast.

Use this regularly when staying at the adjacent Premier Inn. Always appreciate the service, in particular Jareth on the bar who is always welcoming and engaging with all customers.

Always meet the girls here food is always fab we love it here

Poor service because they were under staffed.3 items we ordered did not materialise. Would not go back. Duty Manager did not show any customer care. Fillet steak was poor so sent back.Not a place we would recommend

Bad manners very rood on arivel gave us the rong drink not very good for people with disabilities don't not recermend at all

Ordered salmon and vegetables rice the rice was a packet of Ben's rice I said it tasted awful but no offer of something else was a birthday meal won't be back

They have changed the rolls for the beefburgers. They were very dry.I always have the burger so was very disappointed. Also the service was very poor had to find someone when we wanted to pay .Not all the waitresses fault as she was on her own .

Busy place. Food OK. Service OK. BBQ sauce not to my taste.

Great breakfast kids are free, drinks included good value for money, the reason for 4 stars and not 5 is the food was slow being topped up on the buffet

The server was excellent... Gave advice was very helpful.. Friendly and chatty. Shes a credit to your establishment. I didnt catch her name, red haired young lady.

Food is decent, service is good. Good selection of items on the menu.

I last went to the Longford 17 years ago, so that probably says a lot about that experience. Today was busy and had been busier. Staff were a little frazzled and seemed to be catching up.... So you can imagine my surprise at being greeted and made to feel like our party mattered and was welcome. All smiles, the manager/hostess found us a table and then our waitress repeated the same pleasant, smiling service. Service was a little slow, the food wasn't perfect, but it was tasty and well presented. Our waitress went the extra mile to make it a nice experience especially making an extra effort for our daughter. All in all, we had a thoroughly lovely evening and the best dining experience in Gloucester/Cheltenham that we've had in a brief visit back to the UK. Thank you to the manager and staff, we're glad we came.

Rigtig hyggeligt med god mad og service.

Absolutely brilliant 👏 Ella was great x

Lovely food, a bit pricey for what it is. Very slow service

I usually visit during the quiet times and the food is great, I usually go for a steak, and the staff are always willing to help if you need to alter a few things. Very friendly and a lovely place to eat.

Dropped in for all you can eat breakfast Well cooked,friendly staff . Great value

Was quiet when we got there but picked up not long before we left,good early menu tasty steak. Friendly and helpful staff. never rushed you to finish yr courses x

Really food food, excellent customer service and welcoming atmosphere. Highly recommended

Went with my two young boys for fathers day. Good menu choices and really good service. The boys were fussy with their choices but were accommodated with no issues at all. I'll definitely be going back.

I stay overnight at the Premier Inn next door. Louise, Linda Caitlin and Dan always so helpful and friendly in evening, while in the morning..... Cailin and Jack always so bright and joyful in the mornings. A great team who are always under pressure.

Managed to get a last minute table for 2. Restaurant was busy and only 4 waiting staff on. Which were all working flat out. The kitchen team seemed to be able to get the food out quicker than the waiting staff could keep up with. The food was lovely and the staff very friendly and helpful even though they were over worked and needed a well earned break.

Went out for Sunday lunch with the whole family. We were seated at 2pm. At 2:30pm, the waitress finally came to take our orders. To our surprise, we were told that they had already run out of all of the available options of the Sunday roast (which we wanted to order), and we had to order from the main menu. When asked, why nobody informed us about it when we were first seated, all we got is a surprised face of the waitress and a shoulder shrug. It took us another 15 minutes to order. The food finally arrived another 30 minutes later. The whole experience was very disappointing.

Wasn't too busy but had to wait a while to be seated. After that the service was pretty good. Couple of things run out from the menu, but I guess that's because they popular and run out after a Saturday night. Pleasant experience. Lots if offers for rewards if you sign up, like 50% off on sign up, but it's a bit miss leading because you don't get a voucher for like 2 days later.

Poor service, tepid food, very few patrons. Disappointed!

Enjoyed an impromptu meal with my husband and son. Cai was welcoming and friendly. She was knowledgable about the menu and our food arrived speedily. Food was hot and tasty. I’m

Wow what a service especially from the lovely attentive Manager Cai! She really went above and beyond to make me and my family feel welcome and valued

Best beefeater in the area. Don't bother with the cross hands, this us the place to be!

Ordered apple tart n cream Pastry was partially cooked Chicken goujorns no salad Three times cooked chips hardly cooked once.not crispy as you expect from three times cooked.felt. Never venture there again

We went there to meet up with friends. Had a lovely meal, most of us had a Sunday Roast option. My hubby and I had the Roast option for £15.99 which came with half a roast chicken, slices of roast beef and lamb with roast potatoes, peas, carrots, cauliflower cheese, stuffing, pigs 'n' blankets and a Yorkshire pudding. There was loads on my plate couldn't eat all of mine, so asked to take home the meat that I couldn't finish, was given a bag to take it home in 😁 Friendly staff, would eat there again. When next in the area.

Don’t often post about quality of food and staff at a beefeater so this is rare. Greeted warmly by staff, very busy but they still managed to seat me with a minute or so. Clean table and drinks order taken promptly. Had the cheesy mushrooms and the 10oz gammon, both dishes were very well cooked! Servers came and checked on me even though busy. Very impressed from top to bottom . Special mention to Lucy, exceptional service.

Great pub, only stopped for a beer. Have always had good food in the past. 👌👌👌👌

Food was nice but could not eat in here again ,thanks but known thanks

Crushingly slow service, curt and impolite staff. Took 20 minutes of standing by the door to be seated despite a mostly empty restaurant. Unclear rules on accepting nhs discount and then rude when asked to clarify. Would not recommend or ever go again.

Great value meals especially if you are the circulation emails for their discount scheme. Had two courses for two and bottle of wine for 35 pounds. The prawn cocktail I had was lovely and the mixed grill was really good. Staff are always very friendly and helpful. In the photo I have already eaten onion rings, large grilled mushroom, most of the steak and half of the chicken so you do get a lot of food on your plate

Steak is great here - polite/friendly staff too

Had a family meal here on the weekend - one word to describe our experience - awful! We waited over 45 mins for our meal despite booking in advance. The meal was mediocre and bland. Service extremely slow. Staff were rude and disrespectful. Definitely won’t be going there again.

The best place to have breakfast in gloucester, good price and great selection of continental along with unlimited cooked breakfast. Always brilliant service from Lisa!

The food was lovely and the service was great.

Lovely welcome as usual. Cai always make sure we are looked after.

Staff a bit surly. Bar personnel not on duty, no coffee as 1 staff member cleaning dining room coffee machine before it was open and ignoring coffee requirements of customers already in the other bar area. Car park a mess.....don't forget to book in your car. Disappointing.

I had a fantastic time at the Longford Inn for my partner's birthday. They gave us a free bottle of proseco to celebrate and lovely note to go with. The staff were so attentive and went the extra mile. The food was also lovely and there were a few veggie options too. I look forward to going back there and definitely recommend.

Fantastic food and barmaid cailin was amazing so friendly and polite

Could garlic mayonnaise become available

Cai is an amazing attribute to the pub, she offers excellent service.

Had the gammon which was okay but it came with egg and pineapple, you would have had a job to slice the pineapple any thinner and the egg was hard.

Kiran, Nov, Kari looked after us. Great service and lovely food