Lona Restaurant Grill and Juice in Bristol, City of

I 'd like to express my heartfelt gratitude to the wonderful staff at Luna Restaurant for their kindness and care during our recent visit. While we were dining, my daughter accidentally injured her finger. The staff responded with such warmth and concern, quickly offering assistance to ensure she was okay. To cheer her up, they kindly brought her ice cream and even gave lollipops to both her and her sister. This thoughtful gesture made a big difference, turning a stressful moment into one filled with smiles and comfort. Thank you, Luna Restaurant, for not only serving great food but also for showing such genuine care for your guests. Your kindness will always be remembered, and we look forward to visiting again soon

Recommended by a number of taxi drivers! We has a large sharing dish between 4 of us, which we all enjoyed. Came with 6 people this time - minimum to book a table on Saturday night. Queue went down the street! Sharing platter for 4-5 was plenty for the 6 of us and enough to be worth taking leftovers. Had several items from the juice bar (very nice) plus various cokes. They were so busy they weren't serving desserts, given how much I had already eaten that was probably a good thing. Worked out around £20 a head - really good value for great food. If you're celebrating a birthday they will make a fuss of you!

I recently visited Lona Restaurant in Bristol and, despite having called ahead to confirm the last order time, our experience was disappointing. Upon entering, the customer service felt off from the start. As soon as we were handed the menu, staff immediately approached us, asking if we were ready to order. They were overly pushy, insisting that we hurry up because the kitchen would be closing soon. When I spoke with the owner afterward, he mentioned that the last order was at 10:30 PM and that the chefs needed to go home. However, this was clearly incorrect, as three other tables arrived after us and were not rushed in the same way. To add to the frustration, we were charged an additional £5 without being informed. When I inquired about this, I was told it was a service charge. While I don't have an issue with service charges in principle, it should have been communicated upfront, and ultimately, it should be our choice whether to pay it. In this case, I didn’t feel the service warranted it, but the owner refused to remove the charge. On a positive note, the food itself was very good. However, the poor customer service leaves me reluctant to return. As a fellow business owner, I understand the importance of treating customers well—something this establishment could greatly improve upon.

The food was lovely here, at first, the staff were also relatively nice. Once we sat down however, we ordered our food. They reviewed the order then when the food was brought out, one of our orders came wrong and the staff member insisted that we said we wanted the fillet steak over the sirloin steak. We ended up having to stick with the fillet steak. The staff cooperated with us and ended up giving us a price match. We enjoyed the food and I would still recommend it overall.

Went for lunch. Food okay. No lentil soup available in the week, which is unusual in a Lebanese restaurant and a real shame. Staff were nice. Large but also cosy inside.

Lona has always been my family's go to place but for last couple of trips we have not really enjoyed as before. Meat quality has gone down along with the taste, its tastless now. Prices have gone right up but taste and quality which Lona was known for has gone down hill.

The tasty food is dominated by mutton, which dominates almost every combination on the menu, there are delicious fruit drinks and you can arrange a birthday party, the entire waiter team brings a cake with a candle and claps to the rhythm of the music. The downside is that there is no alcohol in the premises and to have a drink or beer you have to go across the street to the pub.

A lovely place for Arabic food, Food brilliant, nice and friendly people. #recommended with 5 stars 🌟

Lovely lovely food! Very reasonably priced. Attentive staff. Huge selection of juices! Really recommend the sharing platters.

My birthday dinner here felt pretty decadent!! Attentive and kind service despite the place being super busy on Saturday. Thanks Lona! Will book again!

The food was great but the service was rushed and it felt like they were kicking us out after less than an hr.

Food is decent! Could do with a bit more spice, but nicely cooked! Prices are a bit steep for food and the drinks. And it’s very strange you have to pay the service charge right at the beginning - really don’t understand how that makes sense!

An overall pleasant experience clouded with the "10% mandatory service fee" that you pay BEFORE you get your food, how can you pay for a service before you recieve it. The fact that you're paying a premium for the food should be enough. (Hummus with 1 kebab on top, just under £8.00) The manager explained the service fee is for the staff however they dont do anything out of the ordinary for me apart from take your order and bring your food! It would be appreciated if you were actually clear with your pricing and increase the food price by 10%. I'm sure there's something going on with the tax and needs to be reported to authorities. But food was nice

There was water coming out the fridge

From canada, will have to come try when life allows me to

The food is amazing. Only thing I'd fault is the special rice as it wasn't to my liking. The juice is super refreshing and made to order. Overall a great spot.

Amazing customer service, food was lovely. Enjoyed it.

Great food and service as always. Love the sharing platters, they are great value

We went to Lona Grill House on the recommendation of my son who is a regular customer. It has an amazing atmosphere and you really feel like you are in North Africa and not in Bristol. The staff are super helpful and very attentive. The food is cooked to perfection. The portion sizes are large and offer good value for money. My wife had the lamb cutlets which she thoroughly enjoyed. I had one of the vegetarian dishes which was excellent. We will definitely be returning.

Really enjoyed their food! First time trying Lebanese food and I was pleasantly surprised! Price is very reasonable as well! Defo gonna revisit!

Awesome food. Advice from a regular: Come early to get a table at busy times! Edit Jan-2025: Payments now are taken in advance of you getting the food. The restaurant adds a 10% service charge without telling you or taking consent.

I had better quality food than this. Service was just average. Food and service used to be great here.

Service changed and they take money before eating Using them for yeas but things change

Very good, I loved the service, I recommend it, all the friendly staff and the wonderful food 💃💃💃🍾

Food gone down, portion is way smaller

Absolutely disgusted with the service at this restaurant. The staff were rude, inattentive, and completely unprofessional. The quality of the food has plummeted since my last visit—it was barely edible and far from what I expected. The entire experience was a disgrace, and I felt completely undervalued as a customer. I will never step foot in this place again, and I will make sure my friends and family know to avoid it as well!!

I absolutely love this place. Great food and juices. Can get a little noisy when its busy. At busy times, you may have to wait for a table, but the last time we went we had a table straight away. The Hummus starter is on point, and we love the piri piri chicken with chips and rice. There have a large selection of fresh juices. They have a wheelchair friendly entrance and plenty of tables for wheelchairs .

Amazing service, great meat and veg platters. They have a cool tradition of celebrating birthdays together, so highly recommended for celebrations. Food is awesome and highly recommend having ayran and kunaffa :)

Got Over Charged. I went for dinner with kids yesterday evening because the kids wanted Luna food, no problem. As we ordered, Round 3 ( mix platter ) and 3 smoothies, but straight away have to pay £92 before eat, sure no problem I see things online people don't pay after eating understandable not a problem, but the worse yet to come there was 10% service charge added to our bill, we even hadn't our food yet we don't know how the food is going to be and how good is the service going to be, but NO had to pay which I felt disgusted by thier trick of ripping people off, 10% on every order. Never mind, the menu price has gone up, and the food is getting smaller in potions, cost of living. I don't think I will be happy to go there again for dinner unless I'm asked, but NO. The service charge or tips for waiters should be decided by the customers how much to be paid, NOT compulsory by the restaurant 🤔 it's an act of THEFT. I hope the LUNA groups think again not to add any more service charges to any person's bill, or they will lose more customers like me.

Not testy at all and you have to wait 2 hours to get the food and it's cold

Great atmosphere. Excellent food at affordable prices. Tried the kofta kebab and was great.

The food was nice but the service was awful, I'm guessing as 10% service charge is included and you pay before getting your food. We ordered our drinks first as we needed more time, but when they were served we weren't asked for our food order. After collecting our plates we weren't offerent the menus to order any desert or more drinks. After asking for the drinks menu they then never came back to take our order. They weren't even busy.

I’ve been a few times and find the staff slightly unwelcoming and pretty functional. Whilst the food is really good, I find it insulting that they insist you pay when ordering. I understand that they’ve had issues in the past, but I don’t fancy eating somewhere that doesn’t trust me. Plus, it stopped me ordering any extra food or drinks. Overall, nice food, but I wouldn’t go back, or recommend it. Ultimately, lots of places have nice food and it’s how you’re made to feel that’s important. This is an area they fail in.

Used to love coming here but it has gone downhill in terms of service and atmosphere. Nobody checks to see if the food is okay, the plastic cups make it feel like a cheap takeaway place !! and the napkins are also so cheap. Cutting corners like not offering chips with the platters anymore but increasing the price just makes it feel like your average fast food place. It used to be a place where you’d come to celebrate but now it’s just so pathetic, I’d rather drive to Birmingham/London and eat there. The staff hover around you making you feel uncomfortable and are almost rushing you out when they think you’re done with the food. Management obviously don’t care as the business model is working and it’s always busy, but maybe just have a think.

Shoutout to the curly hair Kurdish boy. great worker always serving us with a big smile and great care. Food:10/10 most recommend in Bristol great taste and nicely grilled. Juices: 9/10 fresh juices wonderful taste

Beautiful food and environment. Staff asking for payment whilst eating is a big NO though!!! Why?! Ruined the experience….

Great atmosphere. Recommend big groups (even better if it’s a birthday) Great service and authentic food. Love the smoothies There’s a passive aggressive hint about the “pay before you eat” system. The red velvet cake is just the right amount of sweet. Great restaurant.

Didn’t come to greet us at all and had to wait an hour because they were ignoring us but food was good and so was the vibe, we just had to wait way too long

Affordable and good quality food like always. You should try. A lot of options for every eater and friendly staff. Food service is also quick, so no long waits even when busy. We will be going back

Lona is the best Lebanese restaurant in Bristol their food is absolutely amazing and the service they provide is spot on. When it's your birthday the staff round up and play music and bring out a cake for you with a sparkling candle to set the scene absolutely amazing it's like one massive party with the whole restaurant clapping 😂 lovely atmosphere this place is definitely family oriented which is really nice

Food was ok. We were made to pay BEFORE we got our food and it soon became clear why- despite having plenty of staff NONE COULD BE BOTHERED TO TALK TO US, and since they added 10% service charge why would they care about good service? Once we got 1 drink and our meal ordered noone came to see if it was OK, or if we wanted another drink, or if we wanted dessert ( we did, but never got the chance). They also forgot dishes on both ours and our friends orders- that we'd already paid for! Our table was at 7pm so not like they were closing. We won't be going back and certainly won't be recommending it to others.

Went with with some friends and was amazed by the quality of food and the setting. We ordered the 3 person platter, not quite knowing what to expect but it was actually reallllly good. The platter was massive with three types of rice, chops, chicken, lamb and some lovely stuffed naan things. Reasonable prices, nice setting, attentive staff, and parking available outside on the main road. Highly recommended and will be going again.

Used to go here quite often and really enjoyed but haven't been for quite awhile, after tonight's experience we will not be back. As soon as we sat down they wanted us to order food, we told them we only just sat and haven't even looked at menu, literally 5 mins later they were back again so told them we needed more time. When we were ready to order we were told we had to pay first, but when we asked what if we want more drinks, dessert etc she just shrugged her shoulders. When we looked around everyone else seemed to be paying after they had eaten except another table besides us that was also White English they had to pay as soon as they ordered. The food came and it's was lovely but nobody stopped by our table now they had our money and 10% service fee to see if everything was OK or if we needed more drinks, we had to keep chasing for the sides we ordered and paid for. At the end of the meal they came and cleared our plates and again didn't ask if we wanted more drinks or desserts, so we sat and waited. About 15 mins later they cleared our glasses and when we said we would like more drinks we were offered water????? We had 10% added to our bill for service charge when we recieved no service whats so ever, we felt very rushed and couldn't wait to get rid of us, as soon as we stood up they pulled our table up to another. So much for a lovely meal, drinks and catch up with some friends, I could understand if we had been there for hours but this whole experience was just over 1hr

Great atmosphere and lovely staff. Great tasting food and good portion sizes. So good, went twice in one week... Oh, and I love the birthday song Outro Lex, so catchy that it's now on my Spotify list!

Fantastic food and atmosphere. We were there on Wednesday, you can get there on Wednesday evening without a reservation. Bird meat. Milkshakes too. Fast and efficient service.

A bit too loud and paying upfront is a bit awkward, service is hard to get after you order. But in general this is one of the best spots for halal food in bristol.

Great food and atmosphere. Completely halal. No alcohol allowed.

Food was great but I didn't expect the upfront payment

Worst food i have ever eat and expensive too

Best value for money in Bristol 100%! We love coming here, not only for the delicious, tender meat platters but also for the birthday song! Definitely recommend and great for families or a celebration!

Luna Grill - Bristol Luna Grill offers an exceptional dining experience. The customer service is brilliant, with staff who are attentive, friendly, and genuinely care about ensuring a pleasant visit. The food is absolutely delicious, with every dish bursting with flavour and prepared to perfection. Whether you're a fan of classic favourites or looking to try something new, Luna Grill delivers on quality and taste. Highly recommended for anyone looking for a memorable meal in Bristol!

The best grill in Bristol. We have visited it on multiple occasions and it never disappoints us. Food quality 10 very good value for money. I recommend any hummus and the platero to share. We never got married from visiting it!

Hay algunos elementos nuevos en el menú, así que probé el Mixed Grill One, además de Lamb Arias y Baba Ganoush. ¡Todo soberbio! El sabor y la calidad de la carne eran geniales, ¡no puede faltar nada!

It was my first visit after a long while... Food was awful, lamb cutlets so fatty,asked for a mint souce, and I was given salt and pepper...?!! Staff was not attentive at all,hiding themselves behind the wooden wall. Music far too loud. When I complained to the person at the door,he seemed to be disinterested... I won't be returning...

Excellent place to take a family out to eat friendly staff excellent food and the kids loved the milk shakes

Really good food, great atmosphere- service can be a bit mechanical with a 10% charge. One of the best place in bristol though.

Great food. We had a platter for 10 of us. It was so big we couldn't finish it. We did manage to take it home, tho. I would highly recommend this place, food was amazing

Our 2nd visit and as always the food and service was 1st class. You can always tell how popular a place is when you are queuing to get in. You would be hard pushed to find foods suitable for all dietary requirements. Would 100% recommend every time. Thank you Lona the whole team is so dedicated!

Great value for money and delicious food. Staff very friendly and efficient. Will definitely be going again

Awful experience, they demand you to pay all upfront and force you to pay extra 10% service charge which is not a law in the UK. Food came up uncooked with my salad missing. Constant load music for birthday occasions makes you ears bleed and you can not hear anyone on your table or have any conversation. The random Kurdish managers do not care about customer experience

Kudos! lovely and delicous and mouthwatering food.nice and friendly staff :-) suitable for any occassion :-) yehey!!I want to eat more..

Must visit place to try different grilled chicken, lamb & prawns. Amazing taste of rice along with the platter.

Great quality food set in the lovely area of Clifton in Bristol .

Lugar perfecto para la familia o una reunión amistosa. Tuvieron un percance, pero espero que se reabran ahora. Excelentes precios y ambiente. Personal muy amable y excelente menú.

Authentic middle eastern food, probably the best in Bristol. The quality is consistent and the food is delicious. My only issue with their new system is that now you have to pay straight after ordering even if you are dining in, which is not something that I would expect from a restaurant befitting their standards, however they might have started this after being faced multiple times with people who dine and dash. The vibe is normally pretty nice, my only complaint about that part is the constant repetition of the birthday songs which can play up to 4/5 times by the time you finish your meal.

This is such a delayed review for one of the best grills I have tasted so far!! Was visiting Bristol and Bath and was crazing some mouth-watering grills and Lona WAS THE BEST DECISION!! ✨✨✨

The food was lovely, had a new treat I don't usually see on platters in other restaurants alike and it was delicious. Service was really good, we needed an ice pack and they were kind enough to create a make shift one for us in the absence of an actual ice pack.

First time to Lona Grill, yes was a little wait for table but that is to be expected as very popular. Food and atmosphere amazing. Will be returning

Had a family dinner last weekend, the food was delicious and the ambience is quite good. had to wait in the queue for a good half an hour ans it was weekend. Would definitely visit again for sure. I ordered a fresh fruit juice which was way too bitter to drink. the drink was called "pink love" to be specific. overall we had a good family time there.

The service was so bad, the staff was very rude. Even though I mentioned the service wasn’t great her reply was “ well you’ve to pay service charge” I think the behaviour was very rude towards customers. Not recommending to visit here again.

Visited on a Tuesday evening what I thought would be a low-key teenager birthday celebration. It seems everyone else had the same idea. As the place was busy, although we didn't have to wait long to be seated. Customer service was a bit slow. Food is very tasty and plentiful.

best grilled lamp.. service quick despite long queue

We were there based on a recommendation. I couldn't understand whether I ate meat or garlic. I really didn't like the taste of the food at all. Our order wasn't taken for 20 minutes and I couldn't understand that fuss, which was birthday nonsense. It was the first time in my life that I saw such a disgraceful place. I have never seen a place where the employees are so humiliated and everyone is keeping time at the same time until the song ends. It's a very despicable situation on behalf of the employees, it's a completely insincere place. Not to mention prepayment, I definitely don't prefer it..!

One of the best Bristol restaurants I have visited and worth the effort His grills are very delicious and taste the same as the meat Our choice was for two people The amount of food is the same and the taste I will not tell you I wished there was an option to cancel the rice or have the rice be one type, because there was one of the 3 types of rice in it, and it does not have to taste like it. I respect a restaurant that offers appetizers, even if they are simple, I feel it is a beautiful gesture The atmosphere of the restaurant is very pleasant

The interior was amazing, the food was great. From the service to the food was fantastic. The food did take a little longer than usual but it was a busy Saturday evening, nonetheless it was great.

An amazing Lebanese restaurant with lots of dish options. The staff are very attentive and courteous and the food is exceptional. One of the best lebanese restaurants in Bristol. Highly recommended!

Nice food and nice place very expensive £3.50 for 2 glass tea . the juice wasn't the best .

A lovely place to dine in & delicious food. I highly recommend this place.

Had a great time food was amazing and staff were really friendly

This place was buzzing when we went on a Tuesday evening to celebrate a friend's birthday. Excellent value & great quality food. Definitely a night to remember!

Always a good time at Lona. We typically do celebrations here. Their steak is juicy and their platter have good portion. I’ve had the fillet steak, sirloin steak and the Lona Round 4 among other things in the past. You’ll never leave this place hungry. Good place to celebrate birthdays as well with their special song.

I have been to Lonas many times with kids and with my partner, it is appropriate for all ages. There are a variety of dishes suitable for adults and young children, the staff are very attentive and they also are friendly with the children. They thoroughly enjoy going here as do i, especially on Birthdays as the staff bring out the cake while clapping. It creates a brilliant atmosphere for all. My favourite go to dishes are the steaks, the hummous starter and borek. Although pretty much everything i have tried so far has been great too! I opt for the smoothies with my meal which are very fresh and refreshing.

We’re regulars here, happy to see it reopen after the fire. If you’re a large group, book ahead. Never disappointed here.

I absolutely love this place! Best food ever!! My only negative is the forced 10% service charge. I'm a strong believer that it should be a customer's choice to pay a tip. Not have it forced upon you. But the staff are all very good and the food is unbelievable! Lovely atmosphere and the birthday music is unforgettable! I love it here!

Always a pleasure to eat at Lona! Atmosphere is always buzzing and food is always fresh and on point. Customer service is great and staff available all the time for any need or requirement. Highly recommend, NEVER disappointed

Very busy place, plenty of staff to look after you, the food was very good and very tasty

Great place never fails to provide great food and great service 👍🏿

Love this place, I think the food is even better now that the kitchen has been rebuilt. Great value, always delicious with a warm welcome

Mandatory service charge and they make you pay upfront!

An insulting experience No respect, I have been to much fancier restaurants and I have never been charged upfront for my meal with a mandatory 10% service charge. Not worth the insulting service, the arrogance to charge a mandatory 10% to your bill that is not removable when asked. Save your time and money and go somewhere where your patronage is not insulted with the assumption that you will dine and dash your meal and not tip.

The service staff demonstrated a lack of professionalism, and the food was served at an unacceptably low temperature. Consequently, I will not be returning to this Restaurant.

Not like it used to be quality of food has gone down. Prices to high especially juices and I don't think they are authentic .

I love this place. Probably one of my favourites. Very good price and tasty food. I can see some people hating the birthday song that plays sometimes but we loved it.

Really nice atmosphere for dine in. Delicious 😋 food.. Definitely back soon..

My favourite halal restaurant in Bristol. Quality food and fast service. Love that there is no alcohol served and the juice bar selection is great. Would recommend the 'Third Pounder' or any of the Grills (Chicken Shish, Lamb Shish etc). Only thing to keep in mind is on busy days there are a LOT of birthdays, which means constant birthday music and clapping every 5-10 mins.

Visité Lona Grill House recientemente y estaba bastante decepcionado con la experiencia. Uno de los trabajadores que nos atendió estaba claramente muy enfermo, probablemente con gripe. Se trataba de ver a alguien en tal condición manejando alimentos e interactuando con los clientes. Mi hija tiene un sistema inmunológico muy bajo, así que esto hizo que la situación fuera aún más alarmante. Esperaría mejores estándares de salud y seguridad de un restaurante, especialmente en lo que respecta a los empleados enfermos. También suscita preocupación si se apoya al personal para que se tome un tiempo libre cuando no se encuentra bien. Espero que la dirección tome esto en serio para el bienestar de los clientes y empleados.

Neve ever recommended place , they charge up front pay for before meal very rude system !

Absolutely to die for ! Everything I tasted was packed full of flavour. Kind and attentive, I can't recommend enough. Look forward to popping in next time I'm in Bristol.

Have been here 3/ 4 times. Food is good. i've noticed service wasn't great last time. Although the restaurant was busy , staff seem to be hanging around when not serving . Almost like lots of untrained students meandering around. We had to ask for a starter twice and had to keep grabbing their attention in order to be seen to. Considering we spent in the couple hundreds for our meal ( and was asked to pay for it there n then before our meal arrived ( which I thought was extremely rude ). Lonas you were a 'lonas let down'.

Top-notch Bristol institution. The food is fantastic, massive portions & an amazing buzz about the place. So glad to see it back open!