Lona Restaurant Grill and Juice in Bristol, City of

My first time eating Lebanese food and I loved it. Everything was so fresh and really tasty. Service was quick and waiters were all helpful and smiling.

Amazing food, service and a great atmosphere here. We came at lunch as I am aware it is louder at dinner. The food was incredible and tasted high quality. The juices are fresh and tasty - we recommend the lemon and mint if you like sour. The sharing platters are a great way to try everything and you are likely to be full (less is more). Gorgeous interior and helpful staff. The unique baclava was very sweet but delicious. We were given a complimentary salad which was nice. Overall a bit pricy overall but great for special occasions

I came out of it and was upset I came to break my fast during Ramadan, and unfortunately it was not appropriate to eat while the music was playing over your head. It made me sad, I swear to God, this is the thing.

Best not to get take away here, I had to sit outside in the cold for 30 minutes but the receptionist who took my order said it would be around 20 minutes, then i had to go back inside to ask for my food, and it seemed like it had been ready for a long time. Maybe they only serve you nicely if you pay a service charge and eat in. If so add the service charge to the take away and serve it properly.

Decent food that is served pretty promptly. Easy spot for families/larger group

Got my order wrong (missing items) After waiting over 30 minutes for one chicken wrap and one piece of bread. I only ordered from them because apparently it’s Lebanese. However, this is a pure Kurdish glorified kebab shop - From which I will never order again! I ordered two items and they only gave me one (see attached order sheet). I tried to call to rectify/clarify this issue. The phone number apparently is diverted to her mobile number which goes to a voice message. - Now that’s famous in itself 🤣🤣 It looks like the reviews are mostly four stars and they are mostly related to service and rip-off prices over average food/luxury, kebab! I won’t try it again!

Family members recommended this place and the queues tell you it’s popular . But the food didn’t live up to it. Great place and friendly staff though. I had a jumbo messe and a Fataous salad . Family had Steaks which seemed the better option.

My friend treated me to nice evening but the steak came out like it was frozen and heated up it was terrible my friend who had to pay first when ever other customer paid last when finished there meal really would not recommend this place food quality was really poor and staff were really rude

If you like grilled meat and sea food - you need to try Lona. Fresh juices.

Love the food here , such a nice flavourful taste after a long time i have tried in a restaurant, the only thing i didnt like about the service as their were 4 employees standing around us which make a customer uncomfortable while eating I understand there were there to help but it was awkward to be around us and keep an eye regularly as the payment was already been made

Very good and tasty, don’t be surprised when they start playing music and clapping, they do it when it’s someone’s birthday. Free salad also good!

Worse ever service I have experienced they have not even respected the Disable Guest with me on wheel chair.

I don’t know what’s happened to this place, but it’s an absolute disgrace compared to what it used to be. It was once the go-to spot, with great food, generous portions, and a welcoming atmosphere. Now? It’s unrecognisable. Let’s start with the portion sizes, laughably small compared to before, yet the prices have shot up to ridiculous levels. Paying more and getting less is bad enough, but then they have the audacity to force you to pay upfront before you’ve even seen your food! And if that wasn’t insulting enough, they slap on a 10% service charge before anything has even been served. How can you justify a service charge for a service that hasn’t even happened yet? And don’t even get me started on how they’ve started cutting corners. You used to get chips with the mixed platter, now they’ve taken them away. Really? How expensive are chips? It’s just pure greed at this point, squeezing every last penny out of customers while offering less and less in return. But the worst part? The sheer rudeness and unprofessionalism of the staff. As we were getting up to leave, a waiter ambushed us from across the room and practically chased us down like bailiffs over a side of chips, making us feel like criminals in front of everyone. No respect, no courtesy, just pure hostility. It was humiliating, and frankly, I’ve never experienced anything like it in a restaurant before. Ever since the fire, this place has completely lost its soul. The quality has plummeted, the prices are extortionate, and the service is downright nasty. Congratulations, you’ve successfully driven away a loyal customer, and I can assure you my friends won’t be coming back either. We’ll be taking our business to the city centre from now on, where we’ll actually be treated like human beings. Such a shame, this place used to be the best. Now? It’s a total joke.

Great atmosphere, loved the food

Best value for money in Bristol 100%! We love coming here, not only for the delicious, tender meat platters but also for the birthday song! Definitely recommend and great for families or a celebration!

Fantastic. Best restaurant in all of Bristol. Just go. Trust me just go.

Great service and atmosphere. Had more than one episode of sickness one hour after leaving. Please cook your food properly. Thank you.

Good restaurant. Visited with friends sharing platers are top for a big group. Tasty food.

Really enjoyed and will be book. Good food. Clean kitchen. Fun atmosphere. Great waiters.

An insulting experience No respect, I have been to much fancier restaurants and I have never been charged upfront for my meal with a mandatory 10% service charge. Not worth the insulting service, the arrogance to charge a mandatory 10% to your bill that is not removable when asked. Save your time and money and go somewhere where your patronage is not insulted with the assumption that you will dine and dash your meal and not tip. Genuinely a shame because the food is 10/10, service however poor.

Too many birthdays and every 5 seconds people will break out into a dance.

Great food and atmosphere for lunch or dinner, lots of options and good service. Nice place for birthdays or special occasions, can be a queue if no booking

I’ve been coming to Lona Bristol for the past eight years with my family, but after this last experience, I won’t be returning. The service has completely changed for the worse. First, they now ask for payment before you even receive your food, treating every customer as if they might run away without paying. Just because one person did that, it’s unfair to assume everyone else will do the same. It creates a terrible dining experience, making customers feel untrusted and unwelcome. Then comes the waiting time—over 40 minutes for food, which is unacceptable. And when it finally arrived, the quality was shocking. The meat was undercooked, the lamb chops were raw, and the portion sizes have drastically reduced. The chicken used to be thick and well-cooked, but now it’s sliced so thin that it barely feels like a proper meal. On top of that, they’ve stopped serving fries with Round 4, which used to be included. Now, you have to order them separately, which makes no sense. It’s just another way to cut corners and charge more while giving less. Overall, everything has changed—the food quality, the taste, the service—all for the worse. If I wasn’t with my family, I would have walked out. But that’s it for me. After eight years, I won’t be coming back. I do not recommend this place anymore. If they keep running it like this, they won’t last long.

I had to pay for my food before it was even served, which wouldn't have been a problem if the service was efficient. However, I ended up waiting over an hour for my meal. No updates, no apologies—just a long, frustrating wait. Definitely not worth the hassle. I won’t be returning.

I love Lona especially their birthday song and how all the waiters come together clapping. The food is good and waiters are very friendly. I love the way they serve you salads the moment you sit down. The only problem is the wait time for the food, but I guess it’s because they are always busy. The atmosphere is very beautiful.

This restaurant is one of the best I've been to in terms of food quality and service. Nothing is too much for the staff and they keep the place very clean. As soon as people leave, tables are cleaned and the floor is swept. Something I don't see in busy restaurants! The only thing I will say is, when there is a queue and you have booked, you don't need to wait in the queue. I didn't know this but I asked. So if you have a booking, don't stand and wait in the queue. Appreciate the great service and food. Chukka!!

Love the food and atmosphere. Staff are super helpful. Large menus that suits all. Plenty of space for large family events. Book ahead to avoid waiting in a queue. Can’t fault this place.

Visitamos aquí para la noche de San Valentín. Fue una experiencia brillante, la comida era deliciosa y un ambiente muy agradable. Sentí que estaba de vacaciones. El personal era muy amable y servicial y muy atento. Recomendaría encarecidamente una visita aquí para probar la experiencia libanesa gracias! Sin duda volveremos

Been going to this place for last 15 years with my family it was good until last 5 years where more middle class White Brittish people eat then beforehand. Since then I notice decline in service they increase capacity to make more money from more customers but did not increase staff capacity. Also they forced my Nan to pay service charge which is optional under law and said it dose not matter and we needed to pay because my Nan did not care she just paid but for me I would not patronise here if I was paying because I do not agree paying more to cover staff payment I am customer not a boss.

Had a visit today with family, was informed to pay for the dine-in order prior of having it and upon asking, was given lame excuses by waitress and staff. I have travelled around the world but never seen such a a pathetic cheap minded management. Average food serving and taste.

Staff was very rude. Despite asking multiple times to make us sit outside. They didnt less to us. They ruined my daughter birthday plan. Very disappointed

Grate place if you want good kebab and birthday

The food was ok however the service was really bad their was a lady who had a lot of attitude and the atmosphere was really bad they put us next to the toilet and their was a lot of smell they did not let us sit on the top part of the restaurant despite the upper area not being full I was not happy and won’t come in.

We asked for place upstairs or outside but they did not let us sit on desired place. And waitress was giving weird stares at us

Bad experience as staff was not cooperative. I think she was a manager,tall.. food was good

Deceptively adding a service charge to every table instead of transparently informing customers upfront. This isn’t Egypt where you can scam your customers. By law, customers can refuse the charge, and most restaurants only apply it to groups of three or more so this is an insidious move. The staff lack coordination and listening skills—nodding in acknowledgment but failing to follow through on requests. Diabolical staff training given. Go to Zizzi”s or any other well known restaurant and you will see how professionally trained they can be. The owners and chefs are Kurdish, yet they’ve given the restaurant a Lebanese tag, creating confusion about its identity. True Kurdish values—bravery, honesty, and passion—are nowhere to be found in this place. The next step is to cancel upcoming corporate bookings and inform our partner companies to take their business elsewhere.

They make you pay a service charge in advance. If you refuse to do so, they won't serve you the food which I don't think is legal. Besides, I once I talked to an ex employee, he told me the owner keeps most, if not all, of the tips.

Recommended by a number of taxi drivers! We has a large sharing dish between 4 of us, which we all enjoyed. Came with 6 people this time - minimum to book a table on Saturday night. Queue went down the street! Sharing platter for 4-5 was plenty for the 6 of us and enough to be worth taking leftovers. Had several items from the juice bar (very nice) plus various cokes. They were so busy they weren't serving desserts, given how much I had already eaten that was probably a good thing. Worked out around £20 a head - really good value for great food. If you're celebrating a birthday they will make a fuss of you!

I 'd like to express my heartfelt gratitude to the wonderful staff at Luna Restaurant for their kindness and care during our recent visit. While we were dining, my daughter accidentally injured her finger. The staff responded with such warmth and concern, quickly offering assistance to ensure she was okay. To cheer her up, they kindly brought her ice cream and even gave lollipops to both her and her sister. This thoughtful gesture made a big difference, turning a stressful moment into one filled with smiles and comfort. Thank you, Luna Restaurant, for not only serving great food but also for showing such genuine care for your guests. Your kindness will always be remembered, and we look forward to visiting again soon

I recently visited Lona Restaurant in Bristol and, despite having called ahead to confirm the last order time, our experience was disappointing. Upon entering, the customer service felt off from the start. As soon as we were handed the menu, staff immediately approached us, asking if we were ready to order. They were overly pushy, insisting that we hurry up because the kitchen would be closing soon. When I spoke with the owner afterward, he mentioned that the last order was at 10:30 PM and that the chefs needed to go home. However, this was clearly incorrect, as three other tables arrived after us and were not rushed in the same way. To add to the frustration, we were charged an additional £5 without being informed. When I inquired about this, I was told it was a service charge. While I don't have an issue with service charges in principle, it should have been communicated upfront, and ultimately, it should be our choice whether to pay it. In this case, I didn’t feel the service warranted it, but the owner refused to remove the charge. On a positive note, the food itself was very good. However, the poor customer service leaves me reluctant to return. As a fellow business owner, I understand the importance of treating customers well—something this establishment could greatly improve upon.

The food was lovely here, at first, the staff were also relatively nice. Once we sat down however, we ordered our food. They reviewed the order then when the food was brought out, one of our orders came wrong and the staff member insisted that we said we wanted the fillet steak over the sirloin steak. We ended up having to stick with the fillet steak. The staff cooperated with us and ended up giving us a price match. We enjoyed the food and I would still recommend it overall.

Lona has always been my family's go to place but for last couple of trips we have not really enjoyed as before. Meat quality has gone down along with the taste, its tastless now. Prices have gone right up but taste and quality which Lona was known for has gone down hill.

Went for lunch. Food okay. No lentil soup available in the week, which is unusual in a Lebanese restaurant and a real shame. Staff were nice. Large but also cosy inside.

The tasty food is dominated by mutton, which dominates almost every combination on the menu, there are delicious fruit drinks and you can arrange a birthday party, the entire waiter team brings a cake with a candle and claps to the rhythm of the music. The downside is that there is no alcohol in the premises and to have a drink or beer you have to go across the street to the pub.

A lovely place for Arabic food, Food brilliant, nice and friendly people. #recommended with 5 stars 🌟

Lovely lovely food! Very reasonably priced. Attentive staff. Huge selection of juices! Really recommend the sharing platters.

My birthday dinner here felt pretty decadent!! Attentive and kind service despite the place being super busy on Saturday. Thanks Lona! Will book again!

Tienen estas tarjetas de sello donde cada vez que vas allí estampan con el logo y cada vez que consigues 6 , se supone que tienes una bebida gratis y un envoltorio. ¡Eso es una estafa! ¡Al final no quieren darte nada gratis! Nunca volveré allí de nuevo. La dirección debe aprender a hacer felices a los clientes y no a despedirlos.

Food is decent! Could do with a bit more spice, but nicely cooked! Prices are a bit steep for food and the drinks. And it’s very strange you have to pay the service charge right at the beginning - really don’t understand how that makes sense!

The food was great but the service was rushed and it felt like they were kicking us out after less than an hr.

An overall pleasant experience clouded with the "10% mandatory service fee" that you pay BEFORE you get your food, how can you pay for a service before you recieve it. The fact that you're paying a premium for the food should be enough. (Hummus with 1 kebab on top, just under £8.00) The manager explained the service fee is for the staff however they dont do anything out of the ordinary for me apart from take your order and bring your food! It would be appreciated if you were actually clear with your pricing and increase the food price by 10%. I'm sure there's something going on with the tax and needs to be reported to authorities. But food was nice

There was water coming out the fridge

From canada, will have to come try when life allows me to

The food is amazing. Only thing I'd fault is the special rice as it wasn't to my liking. The juice is super refreshing and made to order. Overall a great spot.

Great food and service as always. Love the sharing platters, they are great value

Amazing customer service, food was lovely. Enjoyed it.

We went to Lona Grill House on the recommendation of my son who is a regular customer. It has an amazing atmosphere and you really feel like you are in North Africa and not in Bristol. The staff are super helpful and very attentive. The food is cooked to perfection. The portion sizes are large and offer good value for money. My wife had the lamb cutlets which she thoroughly enjoyed. I had one of the vegetarian dishes which was excellent. We will definitely be returning.

Really enjoyed their food! First time trying Lebanese food and I was pleasantly surprised! Price is very reasonable as well! Defo gonna revisit!

Awesome food. Advice from a regular: Come early to get a table at busy times! Edit Jan-2025: Payments now are taken in advance of you getting the food. The restaurant adds a 10% service charge without telling you or taking consent.

Very good, I loved the service, I recommend it, all the friendly staff and the wonderful food 💃💃💃🍾

I had better quality food than this. Service was just average. Food and service used to be great here.

Service changed and they take money before eating Using them for yeas but things change

Food gone down, portion is way smaller

Absolutely disgusted with the service at this restaurant. The staff were rude, inattentive, and completely unprofessional. The quality of the food has plummeted since my last visit—it was barely edible and far from what I expected. The entire experience was a disgrace, and I felt completely undervalued as a customer. I will never step foot in this place again, and I will make sure my friends and family know to avoid it as well!!

I absolutely love this place. Great food and juices. Can get a little noisy when its busy. At busy times, you may have to wait for a table, but the last time we went we had a table straight away. The Hummus starter is on point, and we love the piri piri chicken with chips and rice. There have a large selection of fresh juices. They have a wheelchair friendly entrance and plenty of tables for wheelchairs .

Amazing service, great meat and veg platters. They have a cool tradition of celebrating birthdays together, so highly recommended for celebrations. Food is awesome and highly recommend having ayran and kunaffa :)

Got Over Charged. I went for dinner with kids yesterday evening because the kids wanted Luna food, no problem. As we ordered, Round 3 ( mix platter ) and 3 smoothies, but straight away have to pay £92 before eat, sure no problem I see things online people don't pay after eating understandable not a problem, but the worse yet to come there was 10% service charge added to our bill, we even hadn't our food yet we don't know how the food is going to be and how good is the service going to be, but NO had to pay which I felt disgusted by thier trick of ripping people off, 10% on every order. Never mind, the menu price has gone up, and the food is getting smaller in potions, cost of living. I don't think I will be happy to go there again for dinner unless I'm asked, but NO. The service charge or tips for waiters should be decided by the customers how much to be paid, NOT compulsory by the restaurant 🤔 it's an act of THEFT. I hope the LUNA groups think again not to add any more service charges to any person's bill, or they will lose more customers like me.

Gran lugar para la parrilla de mezcla de carne y auténticos sabores de Oriente Medio. Porciones muy grandes que pueden acomodar fácilmente incluso grupos grandes de personas. Precios razonables de unos 15-20 por persona. Los jugos son agradables y Ayran están entre mis favoritos. El personal podría ser más amable, ya que en ocasiones se siente que actúan más como guardias de seguridad que como camareros.

Not testy at all and you have to wait 2 hours to get the food and it's cold

Great atmosphere. Excellent food at affordable prices. Tried the kofta kebab and was great.

I’ve been a few times and find the staff slightly unwelcoming and pretty functional. Whilst the food is really good, I find it insulting that they insist you pay when ordering. I understand that they’ve had issues in the past, but I don’t fancy eating somewhere that doesn’t trust me. Plus, it stopped me ordering any extra food or drinks. Overall, nice food, but I wouldn’t go back, or recommend it. Ultimately, lots of places have nice food and it’s how you’re made to feel that’s important. This is an area they fail in.

The food was nice but the service was awful, I'm guessing as 10% service charge is included and you pay before getting your food. We ordered our drinks first as we needed more time, but when they were served we weren't asked for our food order. After collecting our plates we weren't offerent the menus to order any desert or more drinks. After asking for the drinks menu they then never came back to take our order. They weren't even busy.

Used to love coming here but it has gone downhill in terms of service and atmosphere. Nobody checks to see if the food is okay, the plastic cups make it feel like a cheap takeaway place !! and the napkins are also so cheap. Cutting corners like not offering chips with the platters anymore but increasing the price just makes it feel like your average fast food place. It used to be a place where you’d come to celebrate but now it’s just so pathetic, I’d rather drive to Birmingham/London and eat there. The staff hover around you making you feel uncomfortable and are almost rushing you out when they think you’re done with the food. Management obviously don’t care as the business model is working and it’s always busy, but maybe just have a think.

Shoutout to the curly hair Kurdish boy. great worker always serving us with a big smile and great care. Food:10/10 most recommend in Bristol great taste and nicely grilled. Juices: 9/10 fresh juices wonderful taste

Beautiful food and environment. Staff asking for payment whilst eating is a big NO though!!! Why?! Ruined the experience….

Great atmosphere. Recommend big groups (even better if it’s a birthday) Great service and authentic food. Love the smoothies There’s a passive aggressive hint about the “pay before you eat” system. The red velvet cake is just the right amount of sweet. Great restaurant.

Affordable and good quality food like always. You should try. A lot of options for every eater and friendly staff. Food service is also quick, so no long waits even when busy. We will be going back

Didn’t come to greet us at all and had to wait an hour because they were ignoring us but food was good and so was the vibe, we just had to wait way too long

Lona is the best Lebanese restaurant in Bristol their food is absolutely amazing and the service they provide is spot on. When it's your birthday the staff round up and play music and bring out a cake for you with a sparkling candle to set the scene absolutely amazing it's like one massive party with the whole restaurant clapping 😂 lovely atmosphere this place is definitely family oriented which is really nice

Food was ok. We were made to pay BEFORE we got our food and it soon became clear why- despite having plenty of staff NONE COULD BE BOTHERED TO TALK TO US, and since they added 10% service charge why would they care about good service? Once we got 1 drink and our meal ordered noone came to see if it was OK, or if we wanted another drink, or if we wanted dessert ( we did, but never got the chance). They also forgot dishes on both ours and our friends orders- that we'd already paid for! Our table was at 7pm so not like they were closing. We won't be going back and certainly won't be recommending it to others.

Used to go here quite often and really enjoyed but haven't been for quite awhile, after tonight's experience we will not be back. As soon as we sat down they wanted us to order food, we told them we only just sat and haven't even looked at menu, literally 5 mins later they were back again so told them we needed more time. When we were ready to order we were told we had to pay first, but when we asked what if we want more drinks, dessert etc she just shrugged her shoulders. When we looked around everyone else seemed to be paying after they had eaten except another table besides us that was also White English they had to pay as soon as they ordered. The food came and it's was lovely but nobody stopped by our table now they had our money and 10% service fee to see if everything was OK or if we needed more drinks, we had to keep chasing for the sides we ordered and paid for. At the end of the meal they came and cleared our plates and again didn't ask if we wanted more drinks or desserts, so we sat and waited. About 15 mins later they cleared our glasses and when we said we would like more drinks we were offered water????? We had 10% added to our bill for service charge when we recieved no service whats so ever, we felt very rushed and couldn't wait to get rid of us, as soon as we stood up they pulled our table up to another. So much for a lovely meal, drinks and catch up with some friends, I could understand if we had been there for hours but this whole experience was just over 1hr

Went with with some friends and was amazed by the quality of food and the setting. We ordered the 3 person platter, not quite knowing what to expect but it was actually reallllly good. The platter was massive with three types of rice, chops, chicken, lamb and some lovely stuffed naan things. Reasonable prices, nice setting, attentive staff, and parking available outside on the main road. Highly recommended and will be going again.

Great food and atmosphere. Completely halal. No alcohol allowed.

Great atmosphere and lovely staff. Great tasting food and good portion sizes. So good, went twice in one week... Oh, and I love the birthday song Outro Lex, so catchy that it's now on my Spotify list!

A bit too loud and paying upfront is a bit awkward, service is hard to get after you order. But in general this is one of the best spots for halal food in bristol.

Fantastic food and atmosphere. We were there on Wednesday, you can get there on Wednesday evening without a reservation. Bird meat. Milkshakes too. Fast and efficient service.

Food was great but I didn't expect the upfront payment

Worst food i have ever eat and expensive too

Luna Grill - Bristol Luna Grill offers an exceptional dining experience. The customer service is brilliant, with staff who are attentive, friendly, and genuinely care about ensuring a pleasant visit. The food is absolutely delicious, with every dish bursting with flavour and prepared to perfection. Whether you're a fan of classic favourites or looking to try something new, Luna Grill delivers on quality and taste. Highly recommended for anyone looking for a memorable meal in Bristol!

The best grill in Bristol. We have visited it on multiple occasions and it never disappoints us. Food quality 10 very good value for money. I recommend any hummus and the platero to share. We never got married from visiting it!

Hay algunos elementos nuevos en el menú, así que probé el Mixed Grill One, además de Lamb Arias y Baba Ganoush. ¡Todo soberbio! El sabor y la calidad de la carne eran geniales, ¡no puede faltar nada!

It was my first visit after a long while... Food was awful, lamb cutlets so fatty,asked for a mint souce, and I was given salt and pepper...?!! Staff was not attentive at all,hiding themselves behind the wooden wall. Music far too loud. When I complained to the person at the door,he seemed to be disinterested... I won't be returning...

Excellent place to take a family out to eat friendly staff excellent food and the kids loved the milk shakes

Really good food, great atmosphere- service can be a bit mechanical with a 10% charge. One of the best place in bristol though.

Great food. We had a platter for 10 of us. It was so big we couldn't finish it. We did manage to take it home, tho. I would highly recommend this place, food was amazing

Our 2nd visit and as always the food and service was 1st class. You can always tell how popular a place is when you are queuing to get in. You would be hard pushed to find foods suitable for all dietary requirements. Would 100% recommend every time. Thank you Lona the whole team is so dedicated!

Great value for money and delicious food. Staff very friendly and efficient. Will definitely be going again

Awful experience, they demand you to pay all upfront and force you to pay extra 10% service charge which is not a law in the UK. Food came up uncooked with my salad missing. Constant load music for birthday occasions makes you ears bleed and you can not hear anyone on your table or have any conversation. The random Kurdish managers do not care about customer experience

Kudos! lovely and delicous and mouthwatering food.nice and friendly staff :-) suitable for any occassion :-) yehey!!I want to eat more..

Great quality food set in the lovely area of Clifton in Bristol .