Lion Quays Hotel Restaurant in Shropshire - Phone Number, Reservations, Reviews

Dinner was different class - stupendous food. Highly recommend the shin of beef with a caramelised parsnip puree and roast vegetable jus

I cannot praise the lion Quays Waterside restaurant enough!! My sister, mum and myself have dietary allergies and are always apprehensive when eating out. Last year we went their twice and on both occasions the chefs went above and beyond to make sure we could have what we wanted and enjoy it as well. The waitresses and waiters were also attentive and professional. Lion Quays are therefore always our go to for a lovely meal. We have also had spa treatments at the country club. Last time we went Colette, Laura and Beth looked after us and made each of us feel special. Sarah the manager was brilliant in booking our treatments and nothing was too much trouble. I would highly recommend the spa county club and the treatments they offer.

My husband and I were staying in a lodge nearby and decided to pop in for coffee and a cake. My cappuccino coffee was made with decaf coffee and alpro coconut milk a combination I drink regularly. It came and it had no head on at all. I took a sip and it scalded my mouth, so I left it for 10 minutes. My husband said his wasn't great either. I gave it a stir and there were lots of floaters, so I left it. The barista? was pleasant, but clearly had no idea how to make coffees. Card only, which was off putting too. It was a shame because the place was clean and pleasant. The bought in cakes were fine and they had a vegan gluten free option

We stayed at the Lion Quays hotel for a week with our 3 generation family; eleven of us from seniors through to two teenagers. It was all we had hoped and more! This was the anchor week of a 3 week family vacation from Canada, and included us hosting a family reunion with our English cousins in the Conservatory (35 in all for that afternoon and evening event). The Conservatory with access to the patios, docks and green space was the perfect setting for a relaxed extended family gathering. The buffet meal was a delicious, no fuss part of the celebration. Gluten free and vegan options were included as requested, and the family gave them a thumbs up rating. All week long the Lion Quays exceeded our expectations in every way. Rooms opening onto the canal added to the ambiance. The restaurant staff offered to set up a breakfast table for all eleven of us in a quiet nook, so that our family members could come for breakfast when they were ready, and have a spot at the family table. That was a lovely way to start every day, and accomodated our varying schedules. Food was always very good, be it breakfast, pizza on the terrace or a full Sunday meal. All the staff provided excellent service, but some special mentions: One of the staff, Mathew, tried everything he could think of in an effort to get our memory stick of photos to play on the Conservatory TV. (our formatting error, not the TV). Ella Revell, events manager helped us arrange the accomodations and Conservatory event months ahead of time, over several phone calls from Canada. She covered off every detail cheerfully and competently. Right from the minute we arrived, every detail was as discussed. We Definitely recommend the Lion Quays hotel and restaurant for a relaxing family holiday or for a special celebration. Wishing we could come back again. :)

We spent 3 days at this hotel on a leisure break. The staff were amicable and helpful and the hotel was immaculate. The breakfasts and evening meals were good. a wide variety and well-presented. The Spa has extensive facilities and is well worth a visit.

I stayed here with my mum en route to pick up my new puppy and we weee pleasantly surprised. The hotel room is basic and can do with some sprucing up for sure but the facilities and the staff are great. I thought the spa was fantastic and the fact there is no extra cost for such a great spa is very unusual. You get access to the spa upon arrival and up to 4pm on day of departure so it’s great! The restaurant was very busy and very understaffed but enjoyable and cosy. I think this hotel gets quite bad reviews and if you take it for what it is it’s really got some great qualities - especially for the price point!

Twin beds on arrival (had booked a double) had booked a snuggle and snooze with breakfast in bed and access/disabled room given. Assured bottle of fizz in room as booked directly. No fizz. Told to go bar for a drink and was going to be sorted out. Back to room which was still as it was. Still no fizz and twin beds again. Beers warm. No refresh to room at all. Very disappointed if I could find somewhere else at short notice would definitely do so. Extremely disappointed and a waste of over £150 for one night. Still no fizz in room. Makes out it’s four star!!!! No chance! Had better in premier inn or Travelodge only bonus is the SmartTV

Was given an afternoon tea gift voucher and went here to spend it. We were told to sit anywhere and someone would be with us shortly. A waitress came and brushed crumbs off the table but didn't disinfect it and it was dirty and sticky. She said she would be back with the afternoon tea platter and that was the last we saw of her, 35 minutes past and I asked at the bar what was happening with our tea, they had obviously forgotten about us but didn't apologise. When we did eventually get served the food was of good quality and the cakes were varied and nicely decorated. There was a wedding on at the same time so I'm guessing the staff were run off their feet.

Over priced for really poor quality meal and service. The gammon was over cooked. There was no walnuts with the goats cheese.. and with that you only got 1 slice of goats cheese.

Attended my sons wedding ❤️ Beautiful venue, lovely staff, wonderful location. Food was a little disappointing but everything else was perfect

awful service, under-staffed, poor food, over-priced. and they ONLY ACCEPT CARD. Will Never be going again

Genuinely terrible pizzas. Cheap ingrediants with them being undercooked so the middle of the base tasted like cheap bread. Service hit and miss. Rest of meal overpriced and small portions. Nice for a drink outside. Avoid.

Stayed the night on March 23rd. My room was below standard for what I expect from a 4 * hotel. The whole place was tired and scruffy and in need of a good clean. The curtains were mildewed, the patio was filthy, the bathroom was downright disgusting. The bed linen was on inside out. No fridge or extractor fan in the bathroom.

Food was awesome and atmosphere very pleasant. The nachos were to die for (I know they are only nachos, but we have eaten so many bad nachos 🤦). The mains we large and very tasty, we were full and happy when we left. Would recommend this restaurant and feel it was very good value for money .

Dirty teacups, wallpaper hanging off the wall, headboard disgraceful. Hotel not fit for purpose. No accountability from hotel staff. You have been warned.

My husband and I stayed here for his 40th birthday celebration (11-12th Feb). We stayed on a Dinner, Bed & Breakfast basis, we bought a thermal spa package and we each had a treatment. Spa & Pool Facilities Pool was extremely cold Steam room not available Jacuzzi closed after 15mins of arrival (did not re-open in time for us to use) Facial - felt rushed, therapist was heavy handed (not relaxing) and during scalp massage it seemed like the therapist was distracted as hand movements were sporadic and intermittent. I've had many facials before so knew this wasn't right! Hotel Room We paid for a double room. As I have a disability we were allocated the only accessible room they have. We walked in to find twin beds with their own duvets pushed together. Not a double room at all. The wetroom was not set up properly. There was no seat for the shower so I had to sit on the floor. The cleanliness of the floor was poor (grime & hairs). Evening meal Overall very good, only issue was the fillet steak was a little chewy. As we're not a couple who like to create a scene and we find writing our complaints down we sent an email (which the hotel website indicates you can) to the hotel manager on the same evening that we departed the hotel. There was back and forth communication which ended abruptly. I requested some monetary compensation. The response I received was as we hadn't complained in person they would not give us monetary compensation (they would if we'd complained at the time). They offered a discounted rate, upgraded room (which couldn't happen as they only have 1 accessible room) and 1/2 day spa access. This all means they expect us to spend more money with them (benefitting them). I pointed out that whether we complained at the time or we sent them an email the complaints are still valid and the same form of compensation should be offered. Being given monetary compensation allows us, the customer, to decide whether we would want to return not being made to return in order to compensate us for the poor experience we've already had. The manager ceased communication at this point. Overall poor customer service!

Very satisfied with our stay, helpfull and obliging staff. Restaurant is fine although it was the most expensive piece of steak I've ever bought and I'd have been just as happy with a burger. The spa is good, pool is nice but the changing room floor is slippy so watch out! The Mumbai Maska is definitely worth a visit if you like curry. Well presented food in a well presented restaurant. We would make a return visit.

Tables free even though we were told we couldn’t eat until 9. Food took over 40 mins to arrive and I felt it was overpriced for what we got. Cancelled our booking for the following evening.

We had a fantastic stay, pool and spa facilities are very good. Accommodation was great,. Food in restaurant was good and what a bar !! Have to send a big thank you to Tom in reception …. exceptional service and nothing was to difficult for...

As part of our package at Lion Quay we had an evening meal. The restaurant was busy but were seated at the appointed time. The staff were welcoming and very friendly. Although the dining area was full there was plenty of room between the tables,...

Stayed here with my wife and loves the setting and facilities, staff were lovely and the breakfast was really good, especially the sausages! The one major issue is the decor, I expect more from a 4 star. The rooms, hallways especially are hanging and needs...

£34 for four finger sandwiches between two of us, cornation chicken on a slice of French bread with two small bottles of strawberry milkshake which had the powder at the bottom. All served on a huge red ferris wheel , which was slightly embarrassing. Looked...

This former impressive venue is now in desperate need of money spending on it . Damaged walls , thread bare carpets and rotten decking seem to be the norm. The restaurant boasts it has a lovely onbiance during the day but in reality it is...

Double room, with Poor tired old mattress left in pain for several days. Management have not replied to emails and calls. Bathroom is very compact and safety issue with glass bath/shower screen and no handles to get in or out. Breakfast was nice Stayed for...

...when it's Lion Quays. Soulless public spaces, bland design, cheap fittings and the dirtiest hotel room I have ever stayed in. Friendly staff but very poorly trained and all looking a little bit startled to have to interact with guests. Restaurant food very average and...

My daughter got a 'ferris wheel' afternoon tea voucher for her birthday which we we excited to use. On arrival there was a couple having afternoon tea and the guy was expressing his dissapointment to staff. He said the walls were dirty, there was food...

School lunch ...not a Sunday lunch. Oh dear , a table for 2 at peak time 1pm....and the place is empty. And I mean empty ...less than 4 tables taken. No wonder..the roast beef dinner was very poor. Only the beef and Yorkshire pudding were...

We booked a balcony room overlooking the canal which had a nice view but was pretty pointless as it was so tiny and no room for a chair or anywhere to sit. The room was fine; a little on the small side but that didn’t...

Went for my best friend's 60th Birthday. Fantastic room, with a balcony looking out onto the canal. This was exactly what we wanted. Beds comfortable, coffee and tea adequate. Lovely bottles of water and we had a birthday plate for my friend on arrival at...

To coincide with a trip to Chirk Castle (which was lovely) we decided to use a Buyagift voucher which my wife had for her Birthday and booked an Afternoon Tea, and what a disappointment it was! After perusing the menu, my wife and I were...

Called in for coffee and drinks by the canal, how down hill this hotel has gone, weeds, dirty terraces, staff who don’t even come near the terrace.. Normally a hot sunny day this place would be packed just 2 tables of people. They were only...

Absolutely loved our meal, must be a new chef since older reviews as I’ve rated this a 5, breakfast is brilliant too, menu has plenty of choice and I’d recommend. However the staff are very friendly but seem very inexperienced and need a guiding hand...

We booked in last minute to the restaurant and was looked after by a lovely lady named Amelia! She couldn’t do enough for us from start to finish . Meal was lovely too .

Das Essen (Steak) war sehr gut und ich kann mich nicht beklagen. Das Servicepersonsl war aber etwas, zumindest der Eindruck,...

First impressions, overgrown weeds and untidy entrance. Bar staff very young and inexperienced. When we asked about food we were told they don't serve food till 9pm!!!!! It was 6pm when we went. Ordered a drink after waiting a considerable time, hardly anyone at bar....

I am judging the place as a whole, so bear with me. The hotel us easy to find with ample free parking. Beautiful setting and nice buildings. Staff friendly. Rooms are clean with nice views. The bathrooms could do with modernising as a bit drab...

We have stayed here before so decided to visit again after a previous lovely stay. Room was clean and great views over the canal. Reception staff very friendly and the pool is a added bonus. We dined in the restaurant at night and my cod...

Stayed here with my partner where we booked a spa day with treatments - the spa staff were so lovely and polite. The spa experience was all round great and it wasn’t too busy either (we went on a Thursday). We went for food at...

Driven past in the car dozens of times so when we were on a canal boat we very much was looking forward to actually visiting. We took the £30 per person options (3 courses) which was the cheaper option and most appealing. Starters - very...

Joined our family for a birthday celebration. Service at the bar is absolutely shocking, this isn’t the first time we have experienced this, basically young staff who haven’t been trained or given direction. They don’t work together, and makes it very slow! And no customer...

Greeted by friendly staff and shown to our table with menus. Its not a massive menu but still quite a bit of variety. I'm quite a fussy eater and although there were a couple of options I could eat I thought the veg and accompaniments...

My first and my last time visiting this restaurant. The main meal, pork belly, was nice but on a small side. The dessert, knickerbocker glory came in a plain bowl, like a soup bowl, and it consisted of 3 scoops of cheap-tasting ice-cream, 4 banana...

Part 1 I shall write this review in two parts. We have just checked in and the experience has been just awful. I booked a spa break for 3, and when booking stressed 3 separate rooms. I asked at least 3 times, as this was...

Poor service, long wait for food and drinks, coke was flat. Was there 2 hours and only received a mediocre main meal. Waiting staff huddled together chatting instead of clearing tables and taking orders. Waiting 1/2 hour after dessert orders taken to be told they...

Wouldn’t go back. Each course came out within a few mins so wasn’t freshly cooked and must have been microwaved if that. Food was like a weatherspoons but triple the price !

Really disappointing, it was supposed to have been a lovely birthday meal. Wish we had of just gone elsewhere. I have been a few times in the past, the last time was a year ago and never had any issues before. Our table was completely...

Popped in for lunch and despite there being a large wedding party on at the same time, everything was spot on. Service was timely but not invasive, great food and a clean environment. Would very much recommend!

Great choice on the menu. Food was cooked to perfection. Not rushed in any way and very relaxed friendly service. Worthy of more than 1 rosette in my view.

I have to say that the restaurant is in a lovely location and the staff were welcoming, friendly and professional. The menu looked fantastic and, having read all previous reviews, I was really looking forward to an exciting dining experience. For starters, I ordered the...

Phoned in advance and informed no availability yet had seen availability online so booked. Arrived and limited seats to have a drink prior to dinner reservation in Waterside. Walked across at reservation time and apology given as table not ready. Sat again in seats for...

Stayed here last night with friends for a little getaway. Had such a fantastic time. The pool and Spa facilities are lovely. Rooms nice and clean, with lovely views over the canal. Had three course meal in the Waterside restaurant, the food was great but...

Very disappointing afternoon tea. Poor value for money and not as advertised. No candy floss or marshmallow and no milkshake until we asked and then it was hardly a mouthful served in a 'shot' glass and not the miniature milk bottle as advertised. Would definitely...

This place needs a bit of money spending on it to bring it up to standard and a really good clean. We had an afternoon tea which was served on a tacky ferris wheel. (Why???) There were lots of cakes and a small amount of...

Food was really nice here and the service very good as well. The meals were included with our stay at the hotel so not easy to comment on prices but the food is very good

The good. The hotel is in a good location and has all the facilities you need. The staff are very friendly and helpful but woefully overworked and underpaid. Every sentence started with 'I'm, sorry but...The food was excellent, well presented and very tasty. Excellent breakfast...

Always have loved visiting here. However due to covid it had been about 2 years since I had. We heard poor recent reviews but as we had a voucher we popped along one Sunday lunchtime. We were sitted quickly but right by a speaker and...

Disorganised, grubby carpets and chairs. Over a hour wait for mains which were poor quality. Our waiter John was lovely and was dashing all over trying to sort things. Avoid unless you want to be disappointed. If the area seen by customers is this dirty...

My son and daughter in law with grandson kindly took me here for afternoon tea as it was my birthday. Very impressed with the place. Friendly staff, very attentive. We had a Ferris wheel type of container for the food. One wheel between two. There...

The venue maybe four stars, but Olly was FIVE stars. epic service. THANKS OLLY! you were awesome at my sisters night doo for her wedding (1st September)

My partner and I dined here in the evening while staying for one night at the hotel. We were warmly greeted by two ladies with one leading us to our table. It was a set menu sort of situation and my partner and I ordered...

Decided to have food at Waterside on way back from Chirk Castle. Restaurant looks nice but food was basic and service slow. We had a fish and chips which was good but a poor burger which had hard bits (gristle?) and undercooked fries. Kids meals...

Directions poor found it hard to find entrance. Bought as a gift and unfortunately not enjoyable. Sickly sweet afternoon tea too much sugar not enough sandwiches. Service poor - dropped jam pot and ferris wheel brought to table unstable by waitress. Had to ask for...

Visited with partner for night away, restaurant was very smart but service was poor. After being seated waited a considerable amount of time before anyone came to take our drink order and then again for food, ate the food which my steak burrito was more...

Very disappointed with this restaurant. We were feeling a bit peckish this afternoon and as we have been to Lion Quays a few times with work events we thought we would pop in for a nice Sunday roast. It all started well, or so we...

My partner and I booked a superior spa stay which included access to the spa (separate review) a superior room in the hotel, and both evening meal and breakfast at the restaurant. Hotel: we checked in online as we were advised to, so that we...

Family afternoon tea in the Waterside restaurant. Fairly slow service, but not too bad. The first teapot had a large chip with boiling tea seeping, the waitress wasn't happy that I asked for it changing and slammed the replacement down without any apology or engagement....

Had a couple of days away here along with a spa treatment (separate review) similar to the spa, I would’ve though the hotel may have done some routine maintenance during the pandemic lockdown giving the hotel a bit of a spruce up. Couple of issues,...

When going to a 4 star establishment you expect a certain level of service and unfortunately I was thoroughly disappointed. The main bar was staffed by a large group of young people who for the most part would ignore your presence when attempting to order...

Despite coming through lockdown, the approach paths and drives still need a bit of TLC. We sat outside and although the Parasol was put up, it was broken with one strut through the torn material and another tucked in. The young waiter and waitress were...

The food and drinks were good, but this was let down by the lack of service. Took over an hour to receive our mains. Food was brought to our table before any drinks. Drinks didn’t arrive until after we had eaten the starter. There were...

We only went for a drink to make the most of the beautiful setting in the sunshine. The first waitress that came over somehow managed to mess up the order of just 2 drinks which we had to wait 15 minutes for. We were then...

We visited the restaurant as a part of our hotel package. The food is great with the fillet steak especially good. As we know, Covid and other issues have had a big effect on staffing in the hospital sector and LQ seems to be relying...

Seriously needs a review of processes in the restaurant - good job you aren't reliant on return bookings. Beautiful setting and surroundings is no consolation for staff who have no idea how the hospitality service operates and how to look after people who are spending...

Not my choice to have lunch as been disappointing before, nothing has changed , the place was pretty empty a few tables only , we were taken to a table , after 10 mins no service no menu , so went inside to ask for...

I've stayed here several times now whilst travelling for work. Upon face value its a good dig, nice hotel and relatively cheap. The place looks a lot more up market than it actually is which you will realise once you start spotting the poor workmanship...

Not impressed with this visit. Have been quite a few times before and it’s been fine. Firstly kept waiting at the entrance by the till to sign in. What appeared to be the restaurant manager doing some kind of training to a staff member. Doesn’t...

I could not fault the spa the best spa I been too...however was let down by the restaurant and there wait times.. evening meal got seated and waited 20 mins to be served though people sat next to us got there order taken having only...

So as we all know COVID-19 hit and things are slowly getting back on their feet. Went for a meal for a table of 4 Last night and we were expecting the worst after reading the reviews but (limited option when on a narrowboat). We...

We booked a table for 7pm and were seated. We ordered some drinks and a starter however we were able to eat the starters before our drinks made it to us we waited nearly 40 minutes for drinks. We asked a passing waiter to see where they were who told us it wasn't his job and to ask a different waiter. Our empty starter plates were left on our table for excessively long obviously then slowing down our mains (although it did mean we had drinks for the main). There were staff walking the floor who didn't know where they were going stopping at a number of tables before getting waved at by customers who could recognise their order. The food for a restaurant attached to a 4* hotel was average it was edible but I couldn't rave about it. Some staff were flying around working their hardest however others were clearly not walking past tables that needed clearing and leaving empty handed and generally it was disorganised. In summary the food was OK but the service really let it down.

Had a lovely time in the restaurant the food was nice, but room for improvement . I would like to thank Charlotte and Jo for been absolute stars whilst we where there you girls are fantastic.

The hotel is beautiful and the staff were amazing. We had the meal package so we ate at the waterside restaurant. The restaurant was lovely and got very busy, although it was busy service from are waitress was very good and she made sure she stopped and chatted to us and made sure we were happy with everything.We were very lucky to have the same waitress every evening and couldn't believe it when we asked her a question about breakfast times and she explained that she was new and that she would have to ask someone. We didn't realise she was new and was very shocked as she was absolutely brilliant! So a huge well done to Sarah who done absolutely amazing all weekend and made us enjoy are time away a little more. We have already planning are next trip here and can't wait to come back.

Disappointed. Phoned up yesterday to book a table outside for drinks. Told over the phone that they don’t take bookings for outside. Fair enough. Turned up today to sit at one of the empty tables but was told we couldn’t have one as we hadn’t booked. Really? Who’s fault is that. Was told we could talk to the manager though but decided not to as we had already wasted our time. Went somewhere lease local and had a lovely welcome. This is not our only negative experience in this place so crossing it off our list.

We stayed at this hotel on a deal from Off Peak Luxury and cannot fault it for what we paid, it was amazing value. We had a lovely room overlooking the Llangollen canal, although the bathroom was very small and room was a bit tired looking we still enjoyed our stay. We had great food and the spa and pool are amazing. Overall it was value for money, although the rooms and breakfast was a bit of a let down

I was looking forward to sharing my first afternoon tea with my wife bought for us by my sister for our last year birthday presents delayed due to Covid. We had a voucher for an afternoon tea with a glass of champagne which did not start well as the barman offered to get us both a glass of Prosecco as that was their Champagne! After my wife pointed out that the voucher was for CHAMPAGNE and as it had been bought as a gift then that is what was paid for, the barman returned with two glasses of Laurent Perrier Rose together with the bottle to show us. However, he then went on to say that this was left over from the weekend (four days earlier) but was perfectly fine as he had tasted it to make sure! Unfortunately, as with any sparkling wine that has been open for more than a few hours, it soon lost its fizz and the second half of the glass was undrinkable.One of the plates brought to the table had to be sent back as it was dirty and the mug containing one of the coffees was chipped but those details may not have been worth mentioning had the actual food been worthy of the £50 cost.Tragically, the quality of the food brought to the table was the worst selection of sandwiches and cakes that my wife has ever been served as an afternoon tea. The sandwiches were few and sparsely filled; there was no other savoury option (quiche, vol-o-vents, sausage rolls etc.) and the cakes were out of a packet and totally unappetising. The only acceptable part of the entire tea were the scones which were quite nice despite also being shop bought.All in all, the whole experience was awful and would have resulted in us asking for our money back had we paid for this.We did receive a half-hearted apology from the barman who confirmed he would feed this back to the chef but did not seem to know what else to say. Safe to say, we will not be returning and will be actively discouraging friends and family from visiting also.

This hotel is marketed as luxury - it certainly isn’t. We booked a feature terrace room and really expected something special. However the room was small, and the terrace was dirty - bird droppings on the chairs and floor, and it needed a good sweep. A wrought iron separation between the next door terraces, and the guy in the next room terrace was smoking. He was only a metre away from us so it was very unpleasant. The bathroom was very, very small, the tiles in the shower were cracked and the door needed a good coat of paint. There are no public areas in the hotel so you are confined to your, small, room if it’s raining. The restaurant is exactly like a Wheatsheaf (Premier Inn type), except the prices are higher and the menu is limited. The only bright side about this hotel is the staff. All very friendly, helpful and efficient.

My comments refer to the Waterside Restaurant at Lion Quays, and not for the actual hotel or spa as those parts of the resort were still closed because of the covid lockdown.We booked a table in the restaurant (outside patio area) for 5 people for 7.30pm over the recent May bank holiday weekend. We moored our canal boat at the hotel quay at around 5pm and arranged with the waitress to arrive at our table at 7pm for pre-dinner cocktails. It might not be the responsibility of the hotel, but the moorings are very cluttered with lots of debris in the water eg branches, logs, and just general clutter. It could certainly do with a tidy up.We arrived at our outside table at 7pm and ordered a round of drinks including 3 x Porn Star Martinis and then our food which was all fairly straightforward. About 20-25 mins later our FOOD arrived, but still no drinks, we said we expected our drinks first. When the drinks came out a few minutes later, we queried the ingredients of the Porn Stars as they just didn't taste right or nice. The waitress went away to check with the bar staff and came back saying that they didn't have any passion fruit puree so they decided to use orange juice. We asked why they hadn't checked with us first, but she didn't know and then walked away, leaving us with the Porn Stars that weren't Porn Stars. We also had to chase up 2 missing side orders of onion rings. She came back shortly and offered to take a new drinks order. We ordered a bottle of English red wine along with a few soft drinks. We also gave her back the undrunk glasses of Porn Star. A few minutes later, a man who looked like the restaurant manager then came out to us saying they couldn't do the red wine as the "restaurant is in England and the wine is English", we all looked at each other expecting to hear the punchline or a further explanation but there wasn't one forthcoming. We laughed and said to each other that it can’t be Brexit related as it’s an English wine but didn’t bother to question it further as he had already walked away with an order for a glass of French wine instead. The sides of onion rings finally arrived, they had been freshly cooked but were now quite late through the meal. After all these problems, we decided not to order dessert or any further drinks and returned to our canal boat via the local Shell petrol station where we picked up some nibbles and a very nice bottle of red wine. The restaurant didn’t charge us for the Porn Stars and the rest of the food was OK but the whole experience just seemed very disorganised and left us wanting to get back to our boat ASAP. A family member had initially recommended Lion Quays to me and said their bar was ‘amazing’ but based on my recent experience and judging by some of the other reviews on TripAdvisor, it certainly seems like they have gone downhill. I’m hoping the restaurant will try harder and regain its good reputation.

I’m absolutely appalled by the travesty that they call the Lion Quays, my girlfriends and I decided to come out for a post lockdown celebration and what a disappointment! We orders cocktails that they failed to tell us were £10 each and the majority of it was just ice! Oh and it gets worse we ordered desserts and it came with a big black hair in! All in all a summary of the Lion Quays: poo storm

6th December at Waterfront Restaurant- slow disappointing service at restaurant - booked ahead put us on a table for 2 but there was 3 of us - no room when the Sunday platter was put on our table had to ask for it to be moved do we could eat our lunch - lunch was not hit until we put the gravy on the food -waited 30 minutes for dessert that had been pre ordered 1.1/2 hour before in the end we had ask for it- our table seemed to be not on any particular staff member area to be looked after- extremely disappointing experience especially when it was for my partners 50th birthday

Lovely hotel clean and tidy well lite at night and a quiet surrounding we enjoyed the canal boats and would definitely stay again

Fabulous stay fantastic staff from reception to waiting staff nothing to much trouble amazing breakfast. Evening meals a bit pricy.

Dinner was fine. Breakfast-terrible. Waited 15 minutes for coffee that came in mugs with coffee splattered down the sides. Another 15 minutes to order food. Toast eventually came after 10 minutes. Two rounds of toast on a tiny plate, one piece hardly toasted - no other plates. No marmalade etc. No cutlery. After another wait found someone to ask for cutlery. Another 30 minutes food arrived - minus my fruit salad.Also, the restaurant was NOT clean. Food crumbs down the skirting boards (we were in the conservatory) and the chairs in the bar area were very stained. Dd not feel safe there.For a "luxury" hotel this was certainly not up to standard.

Food was very good, but service was terrible. Will not be going back. Had to wait 50 minutes to receive our main course and that was after asking.

Spent a 3-day short break here on bed, breakfast, and evening meal basis. The room was very nice with a small terrace with a table and 2 chairs where you could sit out and watch the barges go by. The food in the restaurant was of a good standard and an adequate choice. The spa complex is excellent but certain parts were not open due to the present virus restrictions. I would definitely return to this hotel and can recommend it.

Really enjoyed our visit this evening. Was very busy but the service was good , efficient and very attentive. We ordered a negroni which wasn’t on the menu but the barman stepped up and delivered. Bravo. Food was very good. Had a 7 year old with us and she was well catered for. Very enjoyable evening with a good wine on top. Thanks a lot.

We booked to have afternoon tea was disappointed with weather but the riverside restaurant soon cheered us up with lovely prompt service .We had a lovely afternoon tea it even had small quiches which were delicious The different cakes were amazing We couldn’t eat everything so they kindly boxed it up for us to take home It was lovely and reassuring that all cutlery were in sealed plastic packets and everyone one had masks on or visors and tables were all distanced

I have very mixed reviews on Lyon quays as my then boyfriend brought me here for my 33rd birthday and we had the most amazing time. Lovely evening meal fantastic room service breakfast and excellent spa and treatments. We loved the place so much we came back to a wedding open day and a few weeks later we booked our wedding the communication was fantastic and the planning was all going fab and then when we paid for our Wedding i felt as though we were not kept up to date with much and told we would have a meeting with our wedding planner the day before the wedding so at this point I’m panicking hopping everything is going to be ok not how a bride wants to feel in the lead up to her wedding.we arrived the day before our wedding the meeting went fine which I was happy about but it wasn’t with whom I expected I’d never met these people before.Then me and my husband had booked separate rooms the night before the wedding him staying with his best man and me staying with my maid of honour. We went to get ready for a pre wedding night family meal and my husband had to get maintenance in as his room was flooding and stunk of drains we went for our meal and was told it was sorted on his arrival back to the room the smell was worse and all the suits were In there for the wedding.they said they had no other room to move him to then after 40 minutes of us refusing to stay in the room he was finally given another room which had someone’s luggage in who was due to arrive so now they had no room unless they went in the smelly drain one !!!Our wedding was a lovely day and evening and our guests loved the place. Nobody from the hotel has contacted us for feedback from our wedding or asked if everything went ok we’ve been married a year on Monday and I feel my love for the place isn’t the same after the lack of communication after payment and the wedding as the communication just didn’t exist !!!

Had a fabulous meal here, went as part of my mums 70th celebrations. A Spa Package. There was 5 of us. The hotel and rooms were amazing, plenty of room, we had champagne and muffins waiting for us. We had a great time in the spa, used all the facilities. The bar is very well stocked and the prices are reasonable considering it is a hotel. The restaurant was great, the menu caters for everyone we all had different mains and the were spectacular. I will let you see for yourself. The waiting staff were very attentive and work long shifts. Some of the staff from the evening were serving breakfast- which as you may guess was also top notch.I have been to a few places but the cuisine here was a cut above. We will visit again.

Welcoming staff on arrival and pleased with the room. The robes and towels in the room were great for exfoliating your skin as they were so hard. The mattress was very comfortable however the pillow put you in the need of a full head and neck massage the following day to recover, on our way to the spa the next morning we asked the hotel reception if they could change our pillows but I presume that they didn’t have any available as nobody came back to us. The spa staff were superb with no complaints at all, my treatment (full body massage for one hour) was superb, however my wife’s was cut short for some reason and she only received 45 minutes therefore wasn’t very impressed. We dined in the restaurant both nights and to be fair the food was nice once it finally arrived! The staff were very good and apologetic however the wait was ridiculous and once it did arrive on three occasions there was a mixup and you were served the wrong order or it was duplicated with your starter. Overall a very disappointing weekend for a lot of money spent. Great staff let down by a system that clearly does not work.

Hotel ubicado al lado del canal, en una zona ajardinada con diferentes edificios. El primer edificio es un Spa con una gran variedad de tratamientos, otro edificio es el hotel y al lado del hotel está la zona de restauración. El trato del personal es excepcional , el restaurante prácticamente siempre está completo, en definitiva un lugar para relajarse y disfrutar de la naturaleza.Esta es nuestra tercera estancia y debo de reconocer que nos hemos convertido en adictos a este establecimiento.Muy recomendables los paseos por el canal, cuando no llueve.

Stayed at this hotel last week on a romantic lazy break package and was so impressed with everything,it was really good value for money Spent the afternoon relaxing in the spa and then we were checked in to our room by a lovely receptionist called Hannah who couldn't do enough to help us and is a credit to the resort.Included in our package was a three course evening meal, we were very impressed with the choice and quality of the food,We dine often and can honestly say this was the best meal we have had in a long time,and our waitress Kimberley added to this lovely experience We will definitely be returning, well done Lion Quays