Lanes Restaurant in South Somerset

Nice looking hotel with well maintained grounds. Rooms were spacious, clean and nicely designed. Sadly everything we liked about the hotel was ruined by what I can put down to poor management and communication. We were not pre-warned, communicated to or given a heads-up that there was a wedding party during our stay and we could have made other arrangements. As a result, loud music all the way until midnight. The wedding crew must have been metal fans as track after track was topped off with "Down with the Sickness" blaring out at 11:45pm which I thought was quite funny. Breakfast was a little under par in terms of quality. Surprisingly there were nice little jam jars and butter on the table but we were told they did not have any toast.

Stayed for a family wedding and was so impressed by the grounds, rooms and food. Also have to mention how friendly, welcoming and helpful the staff were. Special mention to Anya Danni Gracie who are an asset to you.

Lovely hotel in a very nice setting let down by it's food. I had the chicken supreme. Very nice chicken but totally over powered by masses of onion in the salad. Others in the group had the duck breast. Again nice meat but let down by the ceasar salad... instead of delicate flavour of mashed anchovies in the dressing, they were whole fish and very little if any parmesan.

Arrived last weekend, parked and made our way to the bar, the barman asked us what we would like to drink and we gave our orders. A man came from behind us with a clipboard asking for our names,when we asked why, he asked if we were there to see ABBA, we said we weren’t and he told us that it’s a private ABBA function. I quickly told the barman to stop pouring the drinks. I said that there was no signage anywhere to indicate this but he just looked at me like I was a pain in the backside. We then left. It was very embarrassing having to walk back out past everyone else. Honestly Lanes, just put some signs out saying you are running a private function, it’s really not hard to do! The whole place has gone downhill since being sold years ago which is such a shame!

I stayed at Lanes with my girlfriend and dog. They provided a welcome pack for our dog, and the room was immaculate, nicely decorated, and comfortable. The staff were exceptionally friendly and welcoming. The food was outstanding, and the grounds are well kept and scenic. I can’t wait to return.

We had afternoon tea which was disappointing. The cheese scones were very dry and had clearly not been baked today, the fruit scones were a little better but still on the dry side. Very small finger sandwiches (3 each) and bite sized cakes. The lemon cake and the Bakewell tart were both very nice but overall not a good experience and poor value for money. I have eaten here before, the Sunday lunches are excellent, so was expecting a nice tea. Staff, as always, were friendly but I would not recommend the afternoon tea.

Stayed there for one night on a business trip to Yeovil. Absolutely beautiful cute little hotel, friendly, upretentious staff, nice rooms, pretty traditional English common areas, and a great restaurant with decent vegan choices. The pictures don't do it justice, it feels much more upscale in person.

I got married here on 8th June, and I have to say I couldn't recommend Lanes enough! All staff were amazing! We bought all of our own decorations which Danni, the wedding co-ordinator decorated the room, and she couldn't have done a better job, it looked perfect and just as we wanted, for 'the wedding that wasnt a wedding'! We didn't have a photographer but Dyl took some incredible pictures for us, and for that we couldn't be more grateful, food was lovely, room was clean with a great view, it honestly couldn't have been better! 🥰

I was there for work, certainly the best hotel in the area, spacious rooms, good service, quiet area, but there's nothing at all in the surrounding area. The restaurant is very good.

A delightful three nights. Accommodation, staff and food - excellent. You can't beat a cooked to order breakfast, a good choice of evening meals and service with a smile.

We went to lanes for a mothers day treat with family. The service was lovely, staff incredibly friendly and welcoming, the food was cooked perfectly and to a really professional standard. The only thing we found dissapointing was during our main corse staff decided to pack away tables and chairs, I'm not sure if this is normal (it was around half past 4) but it did make us feel a bit unwanted and unwelcome. I did think this was strange in a restaurant and establishment which prides its self on high standards. Maybe something to think about as it is off-putting even with the lovely service.

Well located, lovely sea views, bit dated but still clean. Very polite and pleasant service.

Just returned from an enjoyable Sunday lunch at Lanes. Lovely tasty food, we all enjoyed the roast beef but there were plenty of other choices on the menu. Good choice of fresh vegetables on the plate with the beef. Lovely options on the menu for deserts, we chose sticky toffee pudding, cheesecake and cheese and biscuits for our table of 4. 3 courses for £30 or 2 courses for £25. Couldn’t fault anything, great food and great service .

Contacted Lanes a couple of days before to see if they could accommodate us for a team Christmas party. They were fantastic, managing to accommodate us despite having two large parties already booked-in. We had a lovely meal, great food and amazing slick service, followed by a fun disco.

Never disappointed. A place to feel respected as a client and really a good environment to be amongst. Cannot praise the establishment high enough. I had the sebass, out of this world flavorsome. Cheese to follow.

We had a birthday meal here. Fantastic service and staff. Unobtrusive but attentive. The food was pretty good, presentation could be improved a bit. All our dishes were very generous portions.

Really save your money!. Really disappointed, we were celebrating my granddaughters first grown up cream tea. There was no choice, cheese scones with jam and cream. Terrible selection of cakes. Very expensive for a poor experience. When we complained we were advised the selection was set. Would not go back

I was really looking forward to my first outing of the year to celebrate my daughter’s birthday, how disappointing this turned out to be, the food was terrible, I think maybe the chef had a night off, the burger was a flavorless lump of beef in a bun with limp lettuce, revolting relish and coleslaw which might have been nice last week. The chips were lovely. My sister chicken looked horrible and was a bit pink, my niece had king prawn (6) for £15, I can’t describe the desert except that it was not doing a very good job of imitating a apple tart Tatin, I sent it back in despair as it was awful. My daughter had chocolate torte which we all agreed was awful.To top the lot they tried to charge full price for children’s meals as the don’t do a children’s menu, however they had emailed my daughter the kids menu with prices of £9.50 for 2 courses Needless to say I certainly will not be going back

Very friendly Staff and warm and free WiFi and the little things like bread and ice water very big restaurants

We've just had a birthday lunch at the Lanes for my sister in law's 40th, firstly we wish to thank all of the staff for your hard work and amazing service, we were really impressed with the friendly and dedicated staff. Secondly the quality of the food was top notch, we would definitely recommend the Lanes and we will certainly be coming back.

We received a sincere and very warm welcome and had excewllent service throughout.This was areturn visit as we have eaten here before but moved away and seldom pass anymore. More's the shame. It is GREAT.c Service couldn't ask for more and the best service we have had for absolute ages. Food and lapte swere hot delicious and very reasonably priced. On this occassion we had lunch but will be returning and visiting again soon. We had a set menu simple but nice being Fish and Chips and Beef pie, all freshly cooked nad lookingas good as it tastes. "Well done the Lanes!" you made our day.

Excellent food,service,and staff This is our 2nd visit for Christmas party we had a fabulous time and were made really welcome which finished off with a disco. Thankyou very much highly recommended

We arrived on a cold wet November day to be sat in the cold restaurant next to a mop and bucket and served luke warm coffee.Our starters were lovely but the mains were so disappointing, I ordered the Thai Mussels which were served with chips (should have been bread), the Thai sauce was bland and the chips were awful, cold and hard possibly the worst chips I’ve ever eaten. I felt bad for my husband as he had ordered fish and chips so again more awful chips plus some green powder that claimed to be mushy peas. Admittedly we didn’t voice our complaints, most because there was another very demanding table next to us and I can pretty much guarantee that they were going to do it for us lol.We probably wouldn’t risk eating here again.

I’ve been meaning to review Lanes for aggggges! We moved to West Coker a couple years back & Lanes very quickly became our local. The staff are just the best, especially Jordan who is just such a lovely man! We have been for many tribute evenings which have always been great fun. The food is always amazing. We held our wedding reception at Lanes in November 2018, the whole planning process went so smoothly, nothing was too much trouble. Our wedding day was the best, Shaun & Jordan especially made our day so special, however all staff were amazing. All our guests still to this day (nearly a year later) comment on how amazing the food and staff were. This is a long review but honestly I cannot praise Lanes enough. We’re now expecting twins & cannot wait to book a christening party!If you want a warm welcome, beautiful settings, amazing food and staff for any function or just quiet meal out then lanes is definitely the place to go

There were a few issues with service (staff weren't very attentive) but overall the staff were friendly and tried to please. Our main concern was that they could not advise us on what cakes may contain nuts as 'the chef had gone home'. We were surprised and shocked that this information was not readily available when food was being served irrespective of whether the chef was there or not. This resulted in one member having fruit salad as we didn't want to chance it. Not really what we had in mind especially as it was a Birthday treat. We were all left feeling disappointed - shame.

My son and wife treated us to afternoon tea for our birthdays we have looked forward to going to Lanes as we have never been before. The finger sandwiches were fine and small cakes acceptable but the scones were so hard and tasted stale we couldn't even finish eating one of them let alone two. I did tell the waitress and her reply was I will take them and have a word with the chef only to come back and tell us the chef was at a meeting. We stayed for approx another 20 mins and on leaving all we got from the waitress was goodbye. Needless to say we won't be returning.

My husband booked a two night stay at this amazing hotel to celebrate my birthday. On arrival the staff were welcoming, friendly and professional this was our experience throughout our stay. Our bedroom was very clean and spacious, the bed very comfy and the added complimentary extras were very well received. We ate in the hotel restaurant on our first night, the food was very good and the menu was varied. We also used the spa area whilst there which we really enjoyed and left feeling truly relaxed. I cannot recommend this hotel highly enough it is definitely worth a visit! If you have a car I would recommend visiting the Jurassic Coast, it’s a lovely drive and beautiful when you arrive. Thank you so much to the staff at Lanes for making my birthday so fabulous!

Got around tom trying this restraint and really enjoyed the food here, difficult to decide what to have from the menu but what we had was lovely good sized portions and everything was tasty.First impressions were the restraint had little ambiance and a little cold although quite modern with glass windows around two sides of the room.Food however was very delicious, good value and nice selection covering all tastes and very good portions. Impressed with the food and will return for the food although my partner has reservations on the lack of ambiance of this restaurant compared to others. But for me food quality, taste and value come tops.Service was also very good as one would expect.

I recently visited Lanes to have Afternoon Tea with a group of friends. This was booked well in advance with one of the party requesting the Gluten Free option.We were very disappointed with what we were served. The scones and sandwiches weren’t great and the gluten free option consisted of 3 finger sandwiches, a cherry bakewell (which didn’t look homemade) and a couple of slices of what looked like chocolate brownie.One of the sandwich selections did not include egg, only cucumber and salmon, which they did rectify.Not once were we offered extra tea/coffee, we had to find a member of staff to ask, even though there was hardly anyone else in the room we were in! But the worst part has to be the shocking response we received when we sent an email with our feedback.He basically accused us of lying and tried to justify himself by saying the other party in there left a large tip!Needless to say none of us will be visiting again!!

A group of 13 of us had afternoon tea to celebrate birthdays. We were all so impressed with the quality and quantity of the food served. Sandwiches were lovely and fresh, and the selection of cakes amazing! The shortbread was phenomenal! Only possible change would be more sandwiches and fewer cakes - not that I could decide which cake not to have though!! Brilliant service, thank you!

We're wondering, is Lanes under new management because the food was the worst we've had in years? Why? No rocket so they put pea sprouts on the pizza. Hertiage tomatoes? Supermarket cherry tomatoes! Short on gnocchi, throw in some whole (pickled?) onions. Goats cheese instead of mozarella. No gorganzola in the gorganzola sauce (and more pea sprouts instead of rocket). Fried aubergine that must have been days old. Asked for balsamic vinegar, got Sarsons. Butter in little foil sachets from Ireland - and we're in Somerset! It was a birthday meal that went badly wrong. Shockingly bad.

We had a lovely night the food was all good and we were looked after very well all night we will defiantly return we are coming for a spa day the day before my daughters wedding in October so looking forward to a good meal again

Was Well cooked and presented, but very expensive. Did have a nice meal, but staff seemed very up themselves at times. Really enjoyed the meal, there were some SUPER ncie staff, like our waitress. Enjoyed seeing the goats after too.

We stayed at this hotel and had the evening meal which was cooked to perfection and very well presented

Tuvimos la suerte de ser invitados a una boda aquí hace dos semanas. Era la primera vez que había estado aquí y no nos decepcionó. Una cálida bienvenida en la recepción, donde nos mostraron una habitación con vistas a los jardines. Una habitación preciosa, con manteles blancos, en las mesas redondas. Precioso lugar con cubertería brillante configuración y vasos. Cómodas sillas más allá de la habitación con una mesa de billar para más tarde. Abrir las puertas a los jardines bien cuidados, que disponen de un riachuelo y cabras. La comida era maravillosa, pato, caramelised rollitos primavera tarta de cebolla tatin, panceta de cerdo, mousse de chocolate con cerezas bañadas en Kirsch, pegajosas toffees pudding. Todo terminado con café. Muy inteligente, atento y eficiente personal. Bien hecho.

La primera vez que visitamos este restaurante en la noche, fue reservado como una sorpresa para mi cumpleaños. Nos llevaron a nuestra mesa personal tomado bebidas orden muy amable y agradable. Todos elegimos un plato diferente y magnífico. Mi marido tenía el bistec dijo que...

He estado aquí varias veces en el pasado, y ayer me decidí a ir con la familia para una bebida antes de la cena. Había un ambiente encantador en el bar, donde la gente se movilizaron para ponerse y discutir sus días tomando una bebida....

Tuvimos que pedir pan, tuvimos que pedir la lista de vinos y se preguntó si nos podía pedir postre. La comida que nos fue fenomenal, la verdad es que no me puedo quejar en absoluto. Y la sirve era amable, un poco fuera de sincronización...

Cuando entramos nos recibió un personal amable y eficiente y perros ladrando ruidoso. Disfrutamos de una bebida en el bar, a pesar de los ladridos y gritos en el perros propietario.

We stopped at Lanes Hotel for coffee and a bacon sandwich half way through a 10k walk around the local countryside. Both were great - and the chips that came with the bacon sandwich were the best I have tasted in a long time! Highly recommended.

Ristorante medio, ma comodo per gli ospiti dell'annesso hotel. La cucina propone piatti della tradizione inglese, con buon servizio, in un ambiente elegante.

Food was nicely done and staff very friendly. Reasonable value but not exceptional. Perfect for an unfussy meal

I stayed overnight here and had dinner in the restaurant. The vegetarian choices were limited, but the salmon fishcake with spinach sauce was good, followed by the rhubarb crumble cheesecake and ginger ice cream - very good :)

Arrived to meet a friend for lunch and was seated in the bar area to look at menus. Decided on ordering from the lunch time Prix Fixe menu. Immediately disappointed with my choice of Gravlax from a point of portion and value compared with my fellow diners twice baked soufflé. The salmon could have been fitted on a canapé and the serving of bread and butter turned out to be 2 pieces of sliced bread cut out to the size of a £2 coin and no butter on the table or provided. The soufflé I am advised was delicious. The Hake with Pereronata was okay but only okay but I have to admit the Tonka Bean Pannacotta was the chefs saving. A bit rich of a lunchtime, however, without doubt delicious. Service was adequate and no more. The atmosphere was non existent although I am sure when more diners present that might improve. Would I return? Maybe.

Visited Lanes for dinner on a Saturday night for the first time in a long time. There was only 3 other used tables in the restaurant and a function in the other room. The service from the bar and waiting staff was very good, they were all friendly and attentive and the bar and dining area had a good atmosphere and tasteful decor. However, the food completely let them down. Charging 8 pounds on average per starter, to receive sliced bread, defrosted tiny flavourless cheap prawns and rock hard inedible avocado was disappointing from a restaurant that was trying to be upmarket. Again with the main courses, both underwhelming and the fish cakes lacking in fish and drowning in a bitter spinach liquid mess. The sides that were 4 pounds each, which they recommended 2 per person, were amateur, the green salad containing rock hard avocado again and the twice cooked chips were like someone had stabbed at some potatoes and chucked them with no thought into a deep fat frier. We only ordered two sides for two of us thank goodness. We spoke to someone and commented on the avocado specifically and think some of our bill was reduced but no one said anything. Such a shame, lovely atmosphere and surroundings, attentive and friendly staff spoilt with overpriced, thoughtless and poor quality food cooked appallingly.Please Lane's, change your chef and priorities and deliver a menu that matches your environment, service and prices!

Having eaten once again at Lanes last Saturday I have to say how wonderful the experience was. Everything is consistently excellent from menu choices to food quality and attention to detail combined with super service always makes this a place you leave wanting to return. I look forward to that soon. Well done and thank you.

We booked Lanes restaurant for my 30th birthday meal years past has always been great food, a brilliant atmosphere and lovely setting. Where did it all go wrong??We were asked when booked to pre order for our table of 13 which was absolutely fine. We emailed a comprehensive list of what everyone wanted. We were asked to be seated and the starters came out. Some were fine but some came out incredibly salty and that's where the saga began. The accompanying bread had obviously been put on our plates some hours before eating as it was so dry and tough. The main meals came out and well I think the chef needs to find a new career. Our meals came out with the exception of one. Some one came out to say that the fish had been broken and they were making him a replacement and it would be two minutes. 15 minutes later a meal arrived that was completely different to what he had pre ordered! We sat waiting for our side dishes to arrive (it says on the menu that they recommend two to three sides to be ordered) and it became very clear that they weren't coming. My husband had to find a waitress as nobody was coming to our table to ask where they were. She replied we had not ordered any sides! At that point my husband produce the email he sent showing the order with the sides. She came over and apologised and said there had been some confusion. With an imminent 15 minute wait ahead for sides everyone started to eat their main meals. It became very clear that something dreadfully wrong had happened in the kitchen that night as every meal came out so salty it was beyond a joke. With the exception of the steak and the fish and chips all of the other meals came out almost inedible. At that point our party was so hungry we ate what we could. At no point did anyone come over to ask if our meal was ok. We had a few different waitresses and some of them really looked like they didn't want to be there. They hardly spoke to us, forgot drinks orders and were even worse jugglers. I had half a pint of larger poured in my chips and the waitress didn't even bother to ask if I wanted any replacement. The sides eventually came out after most of us had finished what we could eat and they had been asSALTed by salt as well. So inedible that they got left or past around the table to try in utter disbelief at how bad it was.Trying not to ruin my 30th birthday meal we all laughed it off and thought things couldn't get any worse!! They cleared the table in complete silence again looking like they didn't want to be there and making us feel most unwelcome. I then had several glasses on a tray dropped on me, covering my leg and sides in a mixture. I'm five months pregnant and that really added inSALT to injury not being able to drink any alcohol. At that point I thought a camera crew where going to pop out and say 'surprise' you've been caught on prank tv or something. We asked for the dessert menu to be brought over for those that hadn't pre ordered and they said yes sure. The pre ordered desserts came out but they didn't bother after a few times of asking to bring out the menu and the few that were waiting gave up!The waitresses cleared our table again in complete silence and not one asked if we would like to order Tea or coffee. We decided to make our way to the lounge room thinking they may ask in there. Nope not one person came, not even to clear our empty glasses. Another table joined about 20 minutes later shortly followed by tea and coffee. Clearly we looked like we didn't look like hot beverage drinkers or maybe they felt we had been dehydrated enough from the salt that we didn't need the extra caffeine? We individually went up to pay at different times and told the front of house about the salt in the food and at one point were told that it had been a recurring problem. I'm sorry but you mean to tell me that you knew it was a problem and you still sent it out!!!! It really beggars belief and if you're reading this you probably think it's a joke, it really isn't.Not a single member of management or the owners came in to apologise. Not one person made any reference to it being my birthday and I was made to feel really underwhelmed at the total lack of care. I wasn't expecting a red carpet but they didn't even offer me a free drink or dessert. We choose lanes because all of our friends hadn't been there and it's a special setting so thought it would be a perfect venue. If it hadn't had been for our brilliant group of friends the night would have been a complete disaster and I want to apologise to them for putting them through it. 13 very unhappy customers that will not be returning in a hurry!!

Honestly the worst place I've ever eaten, terrible food, service was pretty poor also, was absolutely appalled by my mix grill main course, just a load of poorly cooked bone dry meat slapped on my plate with a bowl of chips on the side, didn't even ask how I wanted my steak cooked, was all tough and dry. I've genuinely had better meals in Nando's, only 1 vegetarian option also which was poor, complained about the food they didn't offer to refund a meal or bring me another, when your paying £42 a head you expect a decent meal, thought the dessert would make it finish on a high but that wasn't great either, my girlfriend didn't even touch hers as it was horrible. Overall I do not recommend this restaurant to anyone it's shocking, I will not be back, waste of money

I arranged afternoon tea here for my mums birthday. I was rather underwhelmed to be seated in a dingy, very poorly decorated lounge area, I thought we had just been sat there whilst they made our table up but when they brought the stands in I realised that where we had to eat, off very low sofa with a coffee table in between us rather than on a restaurant table. The food itself was fine, we have had far better. You get a 3 finger sandwiches each and plenty of cakes, it had a very stale appearance, the bread was going hard on the edges which indicated to us it had been prepared for a little while before we had arrived, we were served with it all immediately so i guess it had been.The service was OK, we didn't get anyone check on us for a long while although i think there had been a change over of staff.It was nearly £60 for 4 of us to have the afternoon tea which i thought was quite pricey considering we didn't have a table to sit at in a restaurant, next to no service and below standard food. I did take a look at the menu whilst I was there as we dine out often and noticed that the fish and chips was priced at £16, based on the service and food standard we received, I think we wouldn't recommend this place nor go back.I must say, the staff we did see where very friendly, the bar area looked nice and the gardens were very pretty.

Went here for an evening meal to catch up with friends before the new year. They have. A spacious car park. From the moment we arrive we were made to feel special. Our coats were taken from us and hung up in a warm cupboard. The bar staff went out of her way to make me a special cider adding juice to it to my liking and allowed me to try before I ordered. The menu was good with a nice selection. I chose a beef dish which was so tender it almost melted in my mouth. The service was excellent and the waiter attended to our every needs. Decor was very pleasant and the place was warm and friendly. We will surely go there again.

We had arrived in West Coker looking for a traditional pub lunch. Both pubs, although displaying open for lunch signs, were indeed closed. A chance visit to the post office pointed us to a laneway behind the main street to Lanes' brasserie. Part of Lanes' hotel, spa and bar, the brasserie is situated within a glass box that has been tastefully added to a beautiful stone rectory housing the elegant hotel. Everything about lunch was delightful - the service, the chef and of course, the food. My daughter is following a low FODMAP diet and is often frustrated by menus that are heavy with onion and garlic. After explaining this to the brasserie host, the chef appeared and ran through a number of options that she could prepare. My daughter couldn't have been more pleased at the result - a wonderful curried turkey on an equally delicious base; a dish my daughter declared was the best of the trip. Kudos to the staff at Lanes and thank you for your care.

Went there for a family lunch between Xmas and New Year. Menu was just about adequate apart from the Turkey stew with solid dumplings which I would not have served at home. We were booked for 1pm and shift changed at 3pm. Service went from barely adequate to very poor. They had to be asked to serve coffee and then failed to clear before they did so. We will not be going back.

I have been to Lanes on several occasions before and have had a great meal. Unfortunately the food side of things seemed to have slipped when there is a big party to cater for. Starter was good (liver parfait), main was turkey and it was pretty dry (no extra gravy, even though we asked) and I had cheese for desert which included pickle which wasn't great! No grapes either. If cheese is served as a ploughman lunch you have pickle, not as a desert option. On the plus side the atmosphere and entertainment (disco) it was very good.

Went to Lanes on Saturday night for a Christmas party. What a great night, excellent service - no delay between courses and all meals brought out together, food was excellent & couldn't fault the service at all. The disco was a great addition to the night with a brilliant assortment of music, from the old classics to the more up to date chart music and a few cheesy party songs that are always needed for a great night out. All in all a fantastic night & look forward to coming back again next year

Went here with friends for our yearly party.Luckily not too busy. Was part of another 6 ish tables/parties. Had a disco there. Music bit old school and didn't want to put anything more current on!Food was ok, was expecting more. Was clearly heated up, but must of been sat around for some time. Friend said their pate was cold in the middle. Staff at table good, but had to ask for salt pepper and sauces.Bar staff understaffed and one was bit rude.Nice place though, maybe overshadowed the rest.

We had a delicious meal from the standard menu. All cooked perfectly. Attention to detail was spot on. Service was impeccable, and surroundings perfect.

I stayed here while on business and was just as good as the first visit 2 years ago. Food was great with a menu that would fit most appetites.

On arrival we were warned that the hotel had ran out of steak. This was at 7.30pm on Saturday evening! Starters took 45 mins to be served. These were bland and tasteless. The main meal ordered was venison .The meal that arrived was so disappointing .Two small pieces of venison about the size of Brussels Sprouts and two small dry pieces of a venison roulade. Very dry and tasteless. This meal alone cost £23. After complaining the waiter took 25% off the bill.We had gone out to enjoy a good meal and this did not happen. Discount or reduced bills will never make up for a disappointing night!

This has always been our favourite restaurant ever since it opened, something like ten years ago, and we have dined here frequently. The focus of my last review was that, since the new management, new chef, etc., standards were slipping. After our most recent visit I am sad to report that standards have now slipped well below our expectations. The staff are still most excellent - friendly, warm, attentive and efficient - and the ambience is still probably the best for miles. Sadly, however, the menu has been getting steadily worse and worse and almost appearing to cater for passing trade and businessmen; it is now distinctly average. On our last visit it appears to have unfortunately degraded to the extent that we are now more likely to be dining elsewhere from now on. A real shame.

I took my wife here for a birthday lunch, we arrived early and were warmly welcomed and had coffee in the very comfortable reception area. We were seated in the dinning room and were choosing from the menu when an excessively loud crowd were shown to their table. unfortunately the modern design, construction and decor in the dining room had in effect produced an echo chamber, with glass walls, wooden floor and no soft furnishings to absorb any sound. In hindsight we should have left then because our very mediocre lunch was completely spoilt by the excess noise in the dinning room. We could not hold a normal conversation. The staff acknowledged that the crowd were noisy but did not bother to ask them to speak in moderate volume, perhaps they were regular big spenders who knows. Sadly we will not be visiting again nor shall we considering Lanes for an annual dinner for 60 or so guests for which we were seeking a new venue.

Great choice of fresh delicious food served by attentive staff. The restaurant is fresh and modern but very relaxed. Loved it!

We recently had afternoon tea at Lanes there was a large number of us amongst the party. I was extremely disappointed in the service. Having paid £15 for afternoon tea our drinks orders were taken, after about 15 mins I noticed that some tea and coffee had been bought out but not to our end of the table I had to ask the waitress for more. When the tiers containing our food arrived I was extremely disappointed the sandwiches and cakes were placed down and were to be shared between 4 the sandwiches were ok although slightly lacking in filling and we were treated to 3 small finger sandwiches each there was a small selection of cakes not enough for 2 each and literally bite size followed by scones which were probably the best part again not enough to evenly share out between 4. So in summary, I felt that the value for money was extremely poor l.

We like to go to Lanes when we have no other responsibilities (Kids) it is a great place for an excellent high quality meal.We both this time chose the same things on the menu, to start, the Ham Hock, with poached egg on an english muffin and a very tasty hollandaise sauce. That was followed by whole place with brown butter and whole prawns served with samphire.The only disappointment if only slightly was the triple cooked chip we added as a side, which where mainly crispy bits with a few real chips that where soft.Very rare that we have any complaint, normally a 5 start rating, this time just 4 (would have been 4.5 but could not make that option), but we will be back again, staff always excellent and very helpful.

Went here with my friend, we had been given a voucher for a cream tea as we were both celebrating a special birthday. We sat outside on the terrace, it was a relaxing atmosphere and overlooked a lovely garden, the cream tea was delicious but we could have done with a bit more clotted cream, perhaps we are just greedy, a really good cup of tea and plenty of it. The staff were very attentive and polite, overall a really lovely afternoon.

Table for 4 on a Saturday night-excellent all round.The food and the portions/presentation first class.Fine dining at its best,The service both pre-drinks and at the table was excellent.Bill £200 for 4 including a great bottle of Chablis for the ladiesagain i thought good value.Shall be going again soon

Went here for a celebration meal on Saturday. Service was second to none, staff couldn't do enough and so very friendly.Food was perfect, especially the twice baked souffle starter. And the wine...! Top night. Highly recommend.

The in house restaurant offers a limited but well chosen menu, food is of a high standard and the service is very goo.

I went for afternoon tea with my friend and her mum. We were sat in the glass room which was nice. I thought £14.50 was a bit pricy for what we got, in hindsight we should of asked about the fillings for the sandwiches as one of us doesn't like cream cheese and mayonnaise and another doesn't like salmon. The macaroons were to die for as was the chocolate brownies but the scones were not nice at all. We were shown to our table and the afternoon tea came out and that was the last we saw of the staff. We had to ask for water for the table as no one came over to see if we were alright, which we thought was odd. I don't know if I would return

We had been given a lovely gift, afternoon tea for two, real treat time!Eventually we decided to go to Lanes Hotel and indulge in our gift.First impressions, lovely old building tucked away behind very modern extensions, large car park with little flower beds. Clean and tidy.Second impression when we walked into the reception/bar/comfortable chairs/more working area....... Yes, you get the idea, its almost as no one has decided on what should be on display first.Third impression, nice member of staff took us to our table in a LARGE ultra modern dining room with one other table occupied. A goldfish would have felt very at home. We didn't, not an ounce of cosiness or ambiance in the place. No view to look out onto, bar the car park, although they are growing a beech hedge it has a long way to go. Maybe our expectations were too high... but it would have made more sense to have made more of the cosy chairs nearer the front entrance and into the lovely old bay window (remove your office) and let the clients sit back and enjoy the lovely cakes on offer in a comfortable, cosy place.Fourth impression, sandwiches done nicely, nice choice of cakes, scones came with proper cream (plenty of cream and Jam) and Jam.Fifth impression, young lady who should have been looking after the dining room, didn't. We ran out of tea and my partner had to go and find someone to get more tea. It arrived but I had to ask her to remove the other two teapots on the table. I am sorry but it is not a huge thing but one that annoyed meOverall, nice place but defintely not for sitting in for afternoon tea. Shame as I had looked forward to my spoiling.

Went for anniversary meal. There were only five main courses to choose from, duck, game, vegetarian , venison and steak

This place is ok. There was nothing wrong with the food. The portion sizes were good possibly leaning towards too large (not the biggest problem however). There was a small amount of confusion around the gluten free options, in fairness we had not said there was a gluten allergy at time of booking. Toilets were clean.The Staff tried hard and were friendly. I would go back again.

We visited for lunch.Service was slow to the point of incompetent. Elements of our meals weremissing, the lager and wine had not been chilled - a cheek when charging £7.50 for a glass of house white wine.Staff studiously avoided customers.It's no wonder they only had 4 tables in for lunch.

Visited Lanes for a light lunch on Saturday 27th Feb . Nothing was to much trouble, food was delicious. would definitely recommend and will be visiting again soon . Thankyou for you lovely service.

We just popped in to meet our son. From the moment we arrived we were well looked after.Without exception every member of staff was delightfully pleasant and they seemed so content.We stayed for lunch and it was tasty, well presented and delicious.What more does anyone want.Thank you and well done to those young girls.The ambiance of the hotel was wonderful.

Started with Beetroot and Goats Cheese Mouse, Smoked Salmon and a Chicken Terrine (greedy guts!) Lamb rump and Cod for Main, Cheeses to finish.I cant tell you how stunning the food was, took us by complete surprise and to this day my mouth waters at the beetroot starter.

Absolutely fantastic dinner. Was massively surprised at just how good dinner was. I'm a choosy diner and this was one of the best meals I've ever had.

An indifferent buffet was provided at lunchtime. It was not very well presented, nor particularly appetising. The staff seemed less than keen to provide help to what was a fairly large gathering comprising of mainly older people.

Under new management - lunch with girlfriend. Attentive staff, dining room, bar etc all very nice, but frankly my lunch was bad. The sea bass was very over salted and I asked our charming waiter to mention it to the chef. As a result my pudding was free - a nice gesture which I didnt expect. My friends burger and chips she loved and ate every scrap. Its a lovely setting and just the place for a good girl's gossip, if there are teething problems in the kitchen I am sure they will sort it out.

Thoroughly enjoyed dining here for breakfast and dinner. Fresh, locally sourced produce, delicious meats from local butcher, very good wine menu plus lovely local cider. Try to leave some room for the Nougat Parfait, it's divine!

Fantastic food, best ever had at lanes. At last we can now keep coming back for food instead of just drinks. Top marks to new chief and oweners

Lovely lunch with good services, restaurant was pretty warm but very accommodating in opening doors for us. Breakfast was very good and just what the doctor ordered after attending a wedding

The hotel and reception/restaurant areas are delightful looking and so I was expecting good things from an afternoon tea that 2 friends and I had booked. In total we were there for about 2.5 hours. Although we told the staff on arrival that we were still awaiting a 3rd person, we never saw anyone again and eventually went to find a member of staff after about 30 mins to ask for some service. Afternoon tea was then delivered to us delivered promptly however we then sat for at least an hour after finishing our food with all the dirty crockery on the table and no one attentive enough not only to not bother to clear the table but not even to ask if we wanted anything else.! This Hotel is lovely but they need to do some serious staff training.

I really like lanes have been there many times, as it is very close to where I live. Under new ownership now, but £8 !!!! for a 250 ml glass of wine...your having a laugh.

I have always admired the Lanes' approach to business. Really great venue, On site restaurant, hotel and apartments all in a great setting in one of the best Hamstone villages of South Somerset.With the new management we have seen marked improvements. The restaurant is always busy, as is the bar. The snooker room is somewhere quiet to withdraw for a chat. Marco has recently been heading up the front of house and makes a real effort to remember one. We have recently been for lunch twice and evening meal once. Great service, good food, good value.Lanes is a worth a visit.

Hubby and I booked a table for a Saturday Evening intending to use a £50 voucher which we were kindly given.When we arrived we were seated in a beautiful restaurant, We want to make sure that the voucher we were given was still valid as there is no date printed.Only to be told that the restaurant had changed hands two months ago and that they would not honour our voucher.I would have understood if the restaurant had changed names but the fact that the restaurant is still called Lanes we felt the voucher should have been honoured..... Need less to say we left

LANES Restuarant was great food and the waitress and waiter , where so abliging ,a crowd of us went 2014 Christmas meal , recommend it ,

As we live locally, we have been fairly regular customers at Lanes over the course of the last 10 years, and have generally been very happy with both food and service, I still cannot fault the service, but having had lunch there yesterday we will almost certainly not be going again due to a big price increase since we were there a few weeks ago, In addition to that, when asked for mayonnaise we were served something that looked more like mustard and not particularly nice. With 3 or 4 other eating places very close that serve food that is equally good but at a more realistic price I feel that sadly this was our last meal at Lanes.

Arrived and was greeted by very friendly staff. Marko was especially helpful and friendly towards the group which made the atmosphere much more relaxed and enjoyable. The food was great and the friendly service topped it off. Very much enjoyed my day evening and will definitely recommend this restaurant to my friends and family

This was a delightful Saturday night experience, where the service was superb, the food delicious & beautifully presented by the skilled Italian chef. The evening culminated in us being give a lift back to our hotel by the very kind head waiter, because the taxi fare for 1 mile was ridiculous. Well recommended as a special place to dine. Well done.

Lovely restaurant with great service and fantastic food . Can't wait to go back . Would definitely recommend.

Just amazing if you stay at the hotel please remember to eat there but make a reservation it gets quite popular

There were 74 of us who had prebooked from a menu of three choices for each course. Unfortunately it was raining when we arrived so we unable to go out on the patio and saviour the delightful gardens. There were good views from the lounge of the grounds. The restaurant was attractively set out with plenty of room between the tables for the staff to circulate while clearing and serving at tables. The food was excellent and the house wine was very good. I have just found an English restaurant that does perfect black coffee! The food was hot, well cooked and we were not kept waiting between courses. The service was very efficient and unobtrusive. Everybody seemed to enjoy the occasion and many said it was the best annual lunch they'd had.Well done to all the staff for making it such an enjoyable day.The only down side was that with so many people there talking it was quite noisy as there are no soft furnishings to absorb the sound.I would just like to add that when the two of us went to do a recce of the place prior to booking, we were also impressed by our meal.

Visited yesterday not busy but I think people will soon learn about this place. 2 course lunch for £14 including coffee, good quality and excellent value for money. Light and airy restaurant bar area and lounge in which to take coffee. Could not fault it.

We visited on Saturday lunchtime 2nd May 2015. We needed somewhere to have some cakes and tea whilst we waited for my wife who had an appointment nearby.On arrival we were greeted by very friendly staff. They explained that they were fully booked but would do their best to serve us. We were found a table and served a cream tea which was delicious. We were really impressed with the determination of the manager to see that we were comfortable and satisfied. Full marks for service!The premises are really smart and we could not help notice that the lunch meals were of really good quality. A really good find and we would recommend the Lanes. Might be a good idea to book as obviously it is busy with satisfied customers.

Real shame - always used to go to Lanes for the occasional evening meal and business lunches, but visited in April 2015 for a business lunch. There was a 40 minute wait for lunch when the restaurant was empty, waitress brought out the butter but forgot the bread rolls and the serving of the main meal was the smallest portion I have ever received, literally half a red pepper with 2 small cubes of haloumi for £9.95. I have heard Lanes is under new management, our evening meal in December the service was brilliant and food delicious and reasonably priced, hopefully Lanes will revert to its old service and menu soon.

Had a lovely evening with friends. Restaurant was relaxed dining. Not too sure about the jumpers worn by the wine waiters!! Food was of good quality and they made a good effort with the vegan courses. Staff were pleasant. Bit pricey, but ok for visiting occasionally. The lanes hotel is a wonderful place to go just for drinks or afternoon tea.

Great for drinks but not keen on restaurant. Beautiful building and garden and excellent staff. Recently under ownership so will see what if any changes are made

If we want to treat someone or celebrate a special occasion, we visit Lanes. Beautifully designed and modernised, we like the entrance and seating area. Afternoon tea is very good value and most enjoyable. Currently,lunch is 2 courses and a coffee for £14, which is great value from the varied menu - we like to take our coffee into the lounge and relax on the sofas!We like the atmosphere and very good service.

First impressions were great, a mixture of country house meets jazz ageService from the bar was excellent with a bar tender who really knows his cocktailsI was disappointed though with the portion size in the restaurant - tiny is not the right word and everything was drenched in saltA couple I met in the bar told me that the kitchen had received a slating for hygiene as well - which did have the effect of turning me off the food somewhat!!But overall I would go back and revisit

Very good cream tea. Good selection of cakes sandwiches and the scones were delicious and fresh. Would be good if you could have more sandwiches and less cakes or certainly the option . Recommended to many.