La Suite West in City of London, Westminster

Beautiful, neat, modern rooms with a small kitchen. Very impressed with the standard. A little noisy towards the street. We will definitely come again and recommend with 10 out of 10. We traveled with children. Close to the underground and many places to eat.

Hotel Staff SCAMMED guests out of tips. The room is alright but the staff over there asked for tips when my parents were checking out of there. They paid the tips out of the impression that it is common to leave tips in the UK as they are new to this country. They only realised that the tip is unneccessary until they brought this up to me. Please, just don't ever mislead other tourist again that it is not common to leave tips in a hotel in the UK.

Muito bom! Boas acomodações, funcionários muito atenciosos, especialmente Sr.Mounir que nos “salvou” em diversas situações com suas valiosas informações.

Bad service A pair of pajama bottoms (totally different colour than the sheets) went missing on the 24th of December after the housekeeping service. The main issue would be how they mishandled the whole situation. The staff kept postponing us when asked and never followed up. When we checked out, they only agreed to deduct the price of the pajama bottom from the price of breakfast that was due to be paid by us. Moreover, the hotel has a 12.5% service fee for each day that is mandatory to be paid (weird to me) and a NON mandatory fee, that we would have paid if I didn't asked the receptionist what each item is from our final receipt. And also they changed the towels everyday so no sustainability points for that. P.S.: after the first day the housekeeper put the pajamas on the SUITCASE, and on the second day in the night stand. P.P.S.: the rooms were pretty small for Superior. BUT the people serving breakfast were really nice.

‎أقمت في هذا الفندق لبضعة أيام وكانت تجربتي رائعة. يقع الفندق في موقع ممتاز، وهو قريب جداً من جميع الأماكن السياحية الرئيسية في المدينة. كما أنه يبعد مسافة قصيرة عن محطتي المترو، مما يجعل التنقل سهلاً ومريحاً. ‎كان لدي بعض الملاحظات البسيطة عن بعض الخدمات في الفندق، ولكن تم التعامل معها بسرعة وفعالية. قدمت ملاحظاتي إلى الموظف المسؤول وتم تحسين الأمور فوراً، مما أثر إيجاباً على تجربتي العامة. ‎أود أن أشكر فيصل على تعامله الطيب واستجابته السريعة. كان فيصل دائماً متعاوناً ومستعداً لمساعدتي في أي استفسار أو طلب. كانت تلك الخدمة الرائعة جزءاً كبيراً من سبب ارتياحي ورضاي التام عن إقامتي في الفندق. I stayed at this hotel for a few days, and my experience was excellent. The hotel is located in a very good location, and it is close to all the major attractions in the city. It is also within a short distance from two metro stations, which makes transportation easy and convenient. I had some minor observations about some of the hotel services, but they were promptly addressed and improved. I conveyed my feedback to the responsible staff, and the issues were promptly resolved, which had a positive impact on my overall experience. I would like to thank Faisal for his kind and responsive approach. Faisal was always helpful and ready to assist me with any inquiries or requests. His excellent service was a significant factor in my complete satisfaction and comfort during my stay at the hotel.

Nous avons passé 2 nuits et l’hôtel est très bien situé ( métro à 1mn à pied ) , le personnel était sympa et notre chambre spacieuse ( nous avions pris une suite ) et lit confortable . Le seul bémol que je dirai c’est qu’il faisait un peu froid car de l’air passait par les fenêtres. Mais sinon tout était bien et lors de notre prochain séjour à Londres je reviendrai volontiers :)

Albergo di ottimo livello vicino ad hide Park, personale professionale e disponibile, i servizi sono di ottimo livello, le camere grandi e confortevoli, posizione centrale molto comoda, consigliato

From the very start of booking this hotel I had a good feeling about the reservation . The communication was great from start to finish as I was coming from overseas so had lots of questions, about the location, checking in time and needing to leave luggage for the afternoon. The location was perfect and the rooms were lovely. I did find the bath a bit high to get in and out of which could be hazard for less abled people and when other people shut their bedroom doors it did make everything shake in our room but that’s just because we’re in old buildings so if you’re a light sleeper just bear that in mind and bring ear plugs.

1min to Bayswater station, 2mins to Queensway station. The room is cozy and the refreshment is incredible

We spent one night. The room was small but all we needed. The air conditioning was great. Only issue was in the late evening there was lots of loud walking/thuds from upstairs. Eventually it quietened down so we could sleep. But otherwise lovely location and hotel.

This was my husbands first time traveling to london and I can honestly say that the service here was immaculate! our room was comfortable, when we arrived it was a little cold and this was resolved within seconds. The management were honestly amazing, great service, they accommodated to our needs so perfectly and really made us feel at home! Thank you to all the staff especially Mogtaba and Hassan you guys were fantastic you really made sure we enjoyed our stay. I know london can be at the pricey side, but this hotel is actually at a reasonable price, with the underground station less than 1 minute away. Thank you once again and cannot wait to come in the winter and stay here! AJ

Excellent food, well presented and good service. We had a couple of vurgers... and the potatoes were amazing!

We were gifted a voucher for vegan afternoon tea for Christmas and although the food was amazing the service made the experience unenjoyable as instead of enjoying the food we were often trying to get the attention of the few waiters there were for such a busy place. I think there is more than one restaurant that the waiters serve as they seemed to disappear for 5-10 minutes at a time. Our waitress forgot milk for the tea which by the time we got their attention, and they forgot again, meant that the pot of tea was cold. The second pot of tea took so long to arrive that we had finished our food. I would recommend to a friend in the hope that this was an isolated occurrence. Would only come back if assured that there would be enough staff on duty.

We were so excited to do the vegan afternoon tea but were highly disappointed. The staff was slow and inattentive and the food was overpriced and mediocre.... 🙁

I found my room was small but very practical and decent value for money. The bed was comfy and the shower was great. The location is very close to the tube. The only downside was the doors slamming in the corridor at night.

I enjoyed our stay in this hotel, there was a lot to see and do in walking distance of the hotel, the people were very friendly and nice, I would recommend it to stay again.

the hotel is in a great spot next to all the needed trains and buses to get you anywhere! The food was good (although I am not a vegan) we did enjoy the hotel, the hotel did give us a remodeled room so it all looked really amazing. There was some noise from the underground trains but I'd say that was really the only issue.

Everything was great except some elements of the service. Having no staff on hand at all when your supposed to be open is a bit odd. Also, I'm not sure calling your customers "darling" is always OK. Maybe it's supposed to be friendly. Maybe it is.

We had vegan afternoon tea and had to come back for breakfast. Delicious, inventive and excellent service.

We booked to stay via a Virgin Experience as online, the hotel looks great. Virgin upgraded due to not specifying this was a vegan hotel at the time of booking, so we were moved to a junior suite. There were multiple large stains on the carpet (see photos) and the room needed bringing up to date as a bit tired, the real issue was that the sink in the bathroom was blocked, leaving debris in the sink and a significant smell of raw sewage. This really disappointed us as we booked this trip for a special occasion, and when we advised the front desk, were told that because we had been upgraded, there was nothing they could do or offer. Would have expected much better service from any hotel and strongly recommend you think again before booking.

The staff on te whole are really nice and friendly and I did like the room. I think it could do with a refurbishment in the near future as the furniture in the room is starting to look a bit well used and tatty. However I loved the TV a tthe end of the bed and the marble bathroom was a religious experience. Really well situated too!

Unfortunately the food was not really great, the bread felt that it was on the air for hours, the Ambiente is not really friendly. We will not come again.

First of all. Remember booking through the hotel website, they offer you a better price. Location is wonderful. You won't miss a thing!. Tube is really 2 minutes away and there's a bus stop in front of the building. Staff is not very friendly, at least the one who checked us in. There is another access to the building avoiding the reception, so you don't have to see them until the check out time. We spent the week in a junior suite, which is not as spacious as it seems in the pictures, although it was enough. Otherwise, it is as dark as usually hotel rooms are. Terrace is antique, but nice. The chamber has several European sockets and six mirrors. Wi-Fi runs ok. The cupboard is small for a week and the hangers are not enough. Ipad conection is the old one. Bed is really comfortable. There are two pillow's pair and also pads. TV has a ingenious way of hiding itself inside the table, saving lot of space. The bathroom is huge and hot (underfloor heating) but, take care with the roof's shower, it splashs the whole room. Features are correct. Hair dryer is powerful (Babyliss), towels are nice and, moreover, there are bathrobes and slipers and, of course, gel, shampoo, conditioner, body lotion, shower cup, cotton, tissues, etc. Continental breakfast is free but not worthy. Coffee is nasty. We preferred buying our own stuff and use the kitchenette. The fridge is large enough. The hotel serves you two free spring water's bottles everyday. You can rent a cab in the nearby corner to Gatwick airport for 62 pounds. There is also a Greek Restaurant behind the hotel, named Kalamaras, really wonderful (open until midnight). Enjoy London!

Chambre à peine propre, moquette tachée et douche douteuse. Etablissement neuf et qui se veut zen/japonisant, mais déjà tout dégradé. Personnel sympa heureusement.

Overall a good experience, we found a very nice hotel near Hyde Park, two tube stations in a beautiful neighborhood. Our room (314) was spacious, very clean (a part for stains on the carpet). Nice view of the chimneys that I found quite romantic and typical. The service was always ready to help us with little problems we had, especially when I forgot MONEY and very important bank cards in the drawer the day we left. The honesty of the staff has been very appreciated. Unfortunately I'm afraid to book with you again because I came with my girlfriend and two other couples who spent the same money as me, but they were not so lucky with the room. In fact we were on the third floor differently from them that happened on the first floor and on the lower ground. Last thing: we made the reservation on booking.com and I believe that if restaurant is VEGAN, this should be highlighted. We found this info a small info box in that site only after the check in.

Booked to have vegan afternoon tea as an anniversary treat. The food was very disappointing. The bread in the sandwiches was dry and stale. The fillings were ok. The scones were nice with coconut cream. The cakes were not good. Two of the selection were sponges which were dry. The macaroon tasted nice but not fresh. The pumpkin roll was heavy. It was not the French patisserie that we had expected. There are much tastier vegan cakes available in London and cheaper.

I was given vouchers for two for my birthday and so was excited to try this place being a vegan myself. Four of us (2 whom are vegan and had the cream tea) visited yesterday and it was very disappointing. The service, although the staff were very apologetic and friendly) was slow and forgetful. We had to keep asking at least twice for things we needed because the first time around you knew it would be forgotten. The place is dark and unassuming and the cost of the cream tea for 2 £70. I was, therefore, expecting a high standard but the cakes and sandwiches were awful. The cakes were dry (I have tasted lovely vegan cakes) and the sandwiches stake tasting and bland. My tea first time round was fine. I asked for another pot and it seemed like they had just added hot water to my old tea leaves as it was the weakest tea I had ever seen and tasted like old weak tea when I poured it. The staff did apologise for bad service as they stated their was only one chef on for everyone but this doesn't excuse the bad quality of the food. I would never return to this place. They really need to up their game if they want lots of vegans to return.

Visited earlier this week for afternoon tea. The staff were very friendly and the food was incredible. My mum who is not vegan loved every part of it. Cannot wait to visit again

こちらのカフェで、ヴィーガンのアフタヌーンティーがいただけると知り、ネットで予約して訪問しました。 お値段はそこそこしま すが、丁寧なサービス、美味しいスイーツやサンドイッチ、どれもヴィーガンとは思えない見た目と美味しさでした！！ 食べたあと、お代わりのリクエストをきかれ、もしや追加料金？とビビりましたが、お代わりは追加代金なしで好きなだけ注文できました。でもボリュームがあるので、そこまでたくさんは食べられないと思います(;^_^A 私と息子はランチのつもりで行って、サンドイッチもたくさん食べることができたので十分満足できました。ヴィーガンのアフタヌーンティーがいただけたということで、ほんとに感激したひとときでした！ ベジタリアンの方、ヴィーガンの方に是非おすすめです。

How incredible to be able to walk in to a place and for everything to be 100 percent vegan! Went for the cooked breakfast because I wanted to try out the buffet that comes with it. Cooked breakfast for nice but I was disappointed that the sausages were very clearly a big brand, frozen type rather than homemade. Vegan wholemeal croissants were tasty and not too heavy as vegan pastries can sometimes be. The vanilla iced coffee was divine. I’ll be returning to try the Bircher muesli and French toast. Very cool, stylish hotel and attentive service.

We had high expectations for our lunch. However, there were quite a few issues on the day. There was a slight delay to be seated to start with. The room was very dark and could have done with some candles or additional lighting. It was rather disappointing that it had not been made clearer on the website that the restaurants serves no alcohol. Our soft drinks were placed on the table including a bottle of sparkling water. I poured the water by myself. My husband and I both ordered the mushroom bourguignon pie. Unfortunately both of out dishes were stone cold and the food had to be sent back. Our hot replacement pies were extremely tasty and satisfying. We also sampled couple of desserts. My husband loved these but I found them too sweet. Service was overall attentive and I understand there had been some staffing issues on the day which would likely explain our experience. There was an offer to take some items off the bill at the end but by this point we had already paid. This could have been a great lunch but due to multiple issues I am hesitant to return.

I booked a table to take my partner for a birthday treat and we had the afternoon tea. The sandwiches were really tasty (my favourite is the carrot "salmon") and the passtiserie selection amazing! It also has scones with cream and berry jam and you can choose your tea or coffee from the drinks menu. We had one of the tables outside, lovely! I would recommend a visit to vegans and non-vegans alike :-)

Gorgeous lunch in shady patio. Food beautifully presented & lovely servers. Vegan loveliness.

Las habitaciones de la planta superior solicite interconectados con vista cuando me habitaciones sucias separadas en el primer piso sin una vista. Lo peor que yo pagué 304 libras, 1 para cada habitación y me dieron dos habitaciones diferentes en términos de tamaños, donde uno de ellos era extremadamente pequeño comparado con el otro a pesar de que pagamos la misma tarifa y tuvimos que pasar la noche allí ya que llegamos tarde ese día. Por otra parte, el hotel no es prueba de sonido donde nos podíamos oír las voces de las otras habitaciones, que era especialmente en el tiempo molestando noche. Los muebles estaban en malas condiciones y necesita ser cambiado.

Really lovely afternoon tea. We went on a nice day so sat outside under the canopy of leaves which was beautiful. Had 4 sandwiches: smoked "salmon" (carrot), aubergine BLT, mediterranean hummus and a vegan cheese/chutney sandwich. These were all really inventive and unusual which you don't usually find in vegan places. Especially the smoked carrot- which was amazing and since being vegan I had never had anything like this! The cakes were also really lovely ranging from a tart to a marble cake and of course the best part- scones with coconut cream and berry jam! Was really filling but I couldn't resist having both scones- with the coconut cream and jam these really were amazing. highly recommend to any vegans and non-vegans!

Mi amigo y yo tomamos té bajo la vid en terrazas, en el oeste de Londres hoy en día.

Entorno encantador fuera bajo un dosel de árboles salpicados con luces de colores, excelente servicio y lo más importante una selección magnífica de sándwiches, pasteles y bollos con té/café y un coctail demasiado, que estaba muy bien presentado y delicioso. Excelente ubicación a un pequeño paseo de la estación de metro y el Palacio de Kensington Gardens.

Amazing vegan afternoon tea. Staff were very friendly and made my husband's birthday feel special. We sat outside which was lovely. Would definitely recommend to others.

A quiet restaurant behind Bayswater so not crowded. We had afternoon tea which was vegan. They also had a detailed knowledge of their ingredients as my wife can also not have any soya. Other thana couple of items she was able to have the whole menu, which is much better than most places we have been to eat.

We came here because it was our favourite afternoon tea a couple of year ago but standards have dramatically fallen.

La suite est plutôt agréable bien que petite pour une suite. Un manque de lumière : impossible de se maquiller le soir. J’ai payé le prix d’une suite pour deux personnes avec petit déjeuner continental inclus bien que je suis allée seule (au cas où je voudrais inviter ma meilleure amie a passer la nuit avec moi à l’hôtel ) et l’hôtel m’a quand même fait payer le petit déjeuner de mon amie: remarquez le manque de professionnalisme et de tact. Les réceptionnistes manquent de convivialité, d’amabilité, de sourires, de politesse et se permettent de se moquer de vous en face de votre figure. Le mobilier a pris de l’âge. Et aussi point très important : il n’y a pas de hall de réception ou s’asseoir en famille ou avec des amis. C’est une sorte de couloir qui fait office de réception. L’entrée ne se fait pas par l’endroit que vous voyez sur les photos (jolie terrasse) non non, vous avez une petite porte au coin de la rue.

適合單獨旅行的旅人，算是精品酒店，配備雖稍嫌老舊但很齊全，每天都附上harrogate礦泉水，房間燈光稍微暗了些 地點不錯 一出來就有兩家超市（sainsbury and Tesco) 還有兩個地鐵站（bayswater/queensway紅線）也可以直接坐公車48到oxford circus

I came here with my boyfriend on a Friday afternoon for the vegan high tea and was not disappointed at all. It was everything I could have expected and more!

El té de la tarde los sábados reservado para 2 de diciembre 16 después de haber visitado previamente hace un par de años. No sé qué cambios se habían realizado en los últimos dos años, pero esto era más que una sombra de duda, la peor experiencia de restaurante que he tenido. El servicio no era fantástico, aparte de una camarera simpática, pero esto no fue la peor parte del día. La planta cerca de nuestra mesa estaba sucio, cubierto de comida de nuestros ocupantes y la habitación en sí era minimalista hasta el punto de que no hay ambiente, ni luz. El problema real era la comida. Todo fue entregado en una pizarra: dulces y salados. No es un gran problema pero mi sándwiches ambos tenían huellas de azúcar glas y salsa de chocolate que había sido slathered sobre los postres. Los bocadillos eran hechas de pan rancio, con sólo uno de ellos con cualquier tipo de sabor. Sin embargo, el problema real es que las tartas eran totalmente comestible. El bollo se resquebrajó como arena cuando intentó cortar (después me di cuenta de que esto debe haber sido lo que era todo el suelo) como una especie de bollo de chocolate que la camarera había recomendado (! ? ! ). La crema de coco que estaban destinadas a poner los bollos estaban aguados, pero al menos el fresas perritos sabía bien. La esponja pasteles (brownie, limón y pastel de zanahoria) llovizna todos sabían de la misma y fueron tan seca que estaban una vez más comestible. También había una especie de proteínas pero por este punto pelota me había dado. Las tartas de la izquierda una especie de sensación de gaseosas en nuestra lenguas, que supongo puede ser desde allí ser demasiado polvo para hornear en ellos. Dejamos la mayoría de la comida en los platos y aunque el personal espera daba en nuestra mesa en muchas ocasiones nadie vino a preguntarme si todo estaba bien o si queríamos a la mesa (de alrededor de 4 mesas ocupadas). Intentamos conseguir la atención del personal a fin de realizar una denuncia pero nos alcanzan ignorados.

Came because the tea had good reviews when it was first offered two years ago. The tea comes with a flute of non-alcoholic bubbly which reminded me of cough syrup. Of the cakes and sweets, one was edible -a little date and nut ball. The scones were dry on the outside and under baked in the centre. Cakes crumbled like powder at the touch. Coconut cream was liquid, rather than whipped and dripped off the scone. Sandwiches could have been filled more generously. The tea selection was average and the staff didn't know the difference between the choices. There were a few other diners there before us and they all left food on their plates. Utter disappointment for how much it costs.

I came here on Saturday 11th November, with my partner and his mother, for her birthday. We had booked in advance, and though we arrived early, we were seated instantly. The staff were friendly, and explained the menu in full, going through the sections of the tea and the options available.

Elegimos este restaurante porque ofrecía un Vegan Afternoon tee.Reservamos para las 2 de la tarde de un sábado,Cuando llegamos nos decepcionó mucho el sitio porq era todo muy oscuro y no tenía ni decoración.Eramos los únicos y había dos camareros.

Por desgracia no como nuestra experiencia aquí, estamos decepcionados y disconforme. Servicio lento, pedimos una jarra de agua tres veces. Por el momento la fuente llegamos, nuestro té de hierbas en la mesa por un largo tiempo. Por lo tanto dulces tartas también pedimos agua. No vale la pena la visita.

Travelled in from the Shjres to enjoy their Vegan afternoon tea. Arrived to find it completely empty with not a soul enjoying any kind of drink or lunch. Never a good sign as it was a fine day and still peak season.

The photos present this as a modern hotel with a minimalist design; that literally only applies to the reception. The rooms are tiny; the social space is drab. Badly needs a refurbishment to bring it into line with how it presents itself.

We were after a vegetarian vegan lunch. The menu looked appetising but the service was terrible, we waited over 45 minutes for our entree. The food was tasteless and very expensive. We would not recommend it at all. Very disappointed

I came here as a birthday treat on a weekday. The hotel is fairly easy to find. After entering the receptionist showed us into the restaurant. There was one other couple in there eating their meal. We waited for 10 minutes and no one came. I got up and notified the receptionist, shortly afterwards someone came from the kitchen. She showed us the menus and asked about drinks. The drinks came, we also ordered coffees and there were not very nice. The quality of the meal is horrendous and no where near worth £30. The white bread sandwiches were stale and there was hardly any filling in them. They give you 3 triangles (1/2 sandwiches) and that’s it. Next there was the scone with coconut cream. THE WORST SCONE EVER. Brittle, hard, dry...disgusting. Dipping it in the tea would not have made it more moist. The cakes were a brownie, carrot cake and a ball made from nuts and fruit. The brownie was doughy and powdery. The carrot cake had the same consistency and was super sweet. The ball wasn’t too bad. There were hardly any staff walking by. We weren’t asked by anyone how the tea was or the food. We were the only people in the restaurant and the only member of staff in there at the end couldn’t speak English well. Looking at the other reviews they must intentionally do this so no one can complain. Again she didn’t ask how things were because she couldn’t understand English. She asked whether we were paying card or cash - we said cash and she came with a card machine. This was a horrendous experience. Do not waste your money here - bad food and bad service.

Extremely disappointing vegan afternoon tea. Like one of the other reviewers, I can only assume something must have gone wrong. The wait staff were disinterested and rude from the moment we arrived. They gave us the unused cups from an already eaten meal from the next door table (which had crumbs on the saucers). We were brought the lukewarm non-alcoholic fizz, which we later found out was a decision made for us over the mocktails included in our voucher. The coconut cream was so watery that it was redundant as an accompaniment to the scone (although worked better in the tea that the supposed to the curdled almond milk we were given), and the deserts were so dry they were difficult to digest. The sandwiches were decent, but there were just three half size pieces -really as the only tasty thing on the single slate we were provided, these should have been the feature of an otherwise disappointing meal. It is very hard to believe that this was £29 per person.

I had bought a £50 voucher for my husband's birthday. When we arrived at 6pm there were several diners who were complaining about their Afternoon Tea. As they left the waitresses did not clear their tables so we were surrounded by half eaten food. We ordered and waited 30 minutes for drinks to arrive. By this time we were the only diners left in the restaurant. We had ordered nibbles and these had not arrived so I asked where they were and was told that there was a 'problem' in the kitchen. 15 minutes later we were brought a tiny dish of nuts and olive and some inedibly salty Kale. The starters took 15 minutes more (so arrived a full hour after we ordered) The food was ok although the salad was full of grit. The main courses took a further 20 minutes. The burgers were ok but the salad was also gritty and there were no fries -we had been told this but no substitute was offered so we were both hungry. I asked how long dessert would take and was told there would be a long wait so we declined. I was then asked to pay more than the £50 voucher which I refused to do as the food and drink was not worth anything like that much and,in any event ,the service was appalling. They should have given us some sort of explanation and ,at very least, offered us free drinks. Strangely breakfast the next morning was really nice although empty jam and marmalade pots had been left on the table from the previous diners.

地下鉄の2駅が徒歩圏内、かつ近くにスーパーマーケットがあり、大変便利です。ホテルは黒を基調としたモダンでシックな雰囲気で、部屋も広く、清潔です。ミニキッチンスペースやバスタブ、トイレにはビデがついていて、快適に過ごすことができました。冷蔵庫には冷えたミネラルウォーターのボトルが用意され、コーヒーセットも無料です。朝食は１４ポンドとホテルにしてはリーズナブルで、あたたかく、おいしいイングリッシュブレックファストを楽しみました。フロントフロアにあるトイレがすごく暗いので、利用の際は要注意です。

I was so pleased to come to this calm restaurant to take a break and enjoy a vegan lunch/tea for an hour. Kristina took great care of me and was so nice. I enjoyed talking to the staff. The chef came and introduced himself. The vegan high tea meal was filling. I had to take some of the desserts home. They offer to bring you more of items you have finished. The fizzy drink had a delicious flavor. I especially enjoyed being able to have scones with coconut cream and berries. I've tried to get vegan high teas in other cities (like Atlanta where I live) but it never works out. So this was a rare treat. When I was there leisurely eating and writing postcards, I saw a lady come in and get a gift certificate for a high tea for a newly engaged couple. That's a great gift to treat yourself.

The room I stayed had huge noise which was difficult to get sleep. When I went to the front desk and made the complaints, the staff was fully aware of this issue. Unfortunately, we could only get another room on the next day as it was fully booked. Well, free breakfast was offered but this was really bad way to treat the guests if they know the room's issue already.

When we got there the restaurant was empty and there was just one server that was covering the reception as well, we had to catch her attention many times because she wasn't checking on us at all. The food was average and could have been more tasty for the price.

I came last week with my boyfriend to experience the vegan afternoon tea! Such a interesting idea! The location of the restaurant is awesome! And the food was very good as well, we could get some extra food, we loved the sandwiches. The service is very good, the tiny shaved girl was very attentive, she offered us tea and coffee at all times and gave us a small bag of tea as a present :)The price is well balanced and we will come back again!

I had an extremely disappointing experience here - for a surprise vegan afternoon tea on Easter Sunday. I can only assume something must have gone wrong on this day because other reviews are so positive. The tea I received was tiny and served in one go, rather than in courses, on a single slate (unlike other images/reviews I've seen). The sandwiches were slightly stale round the edges, which I tried to ignore... but when I got to the 2 tiny scones, it was impossible to ignore. They were rock solid and crumbled when I tried to cut into them. I tasted a tiny bit, it was hard, dry and very salty. I couldn't believe it after reading the reviews on here of the tastiest scones ever. At this point, I asked the waitress if there were any fresh scones but she said no. I then asked to speak with a manager, but there were none present. At this stage we decided to leave. It was such a disappointment and after waiting all day and walking a long way to get there, to leave hungry was not great! The worst part is that since then, I have written to La Suite West with my feedback and despite prompting them for a reply, have heard nothing back - no explanation or apology. Terrible customer service - I'm still a bit in disbelief about the whole thing!

My husband took me to have my first ever afternoon tea, back in December 2016. It was fully vegan and it was delicious. We arrived and were seated straight away. Our waiter was extremely helpful and caring, so much so it felt like the whole place was his. He exuded a sense of calm, and we felt like we could sit there all day long and take as much time as we wanted. The vegan afternoon tea was absolutely amazing! We started with some savoury amuse bouche, which were nothing like I tasted before! These were followed by sandwiches and small scones with jam, whipped coconut cream and mince pies. Finally we were served some amazing desserts, and I couldn't finish all of them as I was so stuffed (which is a rarity for me!).We both had tea, I had Jasmine Sword tea and my husband had Peppermint, both really nice and refreshing. On top of that, we were served hot chocolate, which our waiter said, we could have refilled as many times as we wanted! My hubby was in vegan heaven!I see that some previous reviews mentioned that the place is badly lit. It didn't affect us, but I can see how some people could be affected by not seeing very well. The whole place was spotless, and very well maintained, with lots of pretty ambient light. I felt really spoiled and looked after!Will definitely go back, in fact we're planning a wedding anniversary trip back there, with a potential overnight stay!Thank you very much!

A lovely hotel in a great location. Our room was small but had everything we needed and was spotlessly clean. A little 'tired' in places perhaps, but the bed was really comfortable and we had great night's sleep, and the air con worked perfectly, and the window opened too which is not alway s the case!The staff were charming and helpful at all times and nothing was ever too much trouble for them. Breakfast was lovely with cooked or continental options. We would certainly stay here again.Close to Bayswater tube station, Hyde Park/Kensington Gardens. For those who enjoy walking, we walked to Oxford Street easily and also to Kensington through the gardens - in fact we walked everywhere from the hotel!

We stayed here for one evening while we were having a meal up London. The staff were very friendly, we were able to check in and leave our luggage in the hotel while weren't out for a drink. When we checked in later our luggage had been taken to our room. The room was very nice, quite small but it had everything you needed. It had a to, a fridge, a safe, shower, the bed was comfortable, good heating and air conditioning. Our room was at the back of the hotel and it was quiet. We had breakfast the next morning, it was continental and a cooked breakfast. You ordered the cooked breakfast and gotvwhatvyou wanted at the breakfast tables. The cooked breakfast took a little while and it could have been hotter when we got it. Overall I think I would go back.

We ordered the vegan afternoon tea and we had a fantastic meal. The friendly, attentive and knowledgeable staff were able to advise us on every part of the menu including the various teas. The teas themselves were imaginative and unusual and every one tasted fantastic. We were able to have as many teas and coffees as we liked. On to the food- we both traditionally have very large appetites but we left feeling absolutely stuffed from the excellent food. The sandwiches were a good size and very tasty. We particularly liked the tempeh and the cashew nut and sundried tomato. The warm scones were very tasty, served with a coconut cream (which we felt could have been a little bit thicker), strawberries and jam. The trio of cakes at the end were each fantastic. Firstly a warm apple pie, followed by a chocolate and beetrot brownie and finally a very tasty carrot cake.Would definitely recommend and will visit again soon.

We had a lovely evening vegan high tea! We were both so happy with the quality, service, and experience, and it is easily worth every penny. We were lucky to experience the Valentines menu- starting off with Virgin Rossinto, then a selection of 5 different delicious finger sandwiches each. The most interesting and surprisingly delicious one being BBQ tempeh and rocket salad. We both got a pot of 'Winter warmer' tea each, which consisted of black tea, ginger, cinnamon, and clove spices. After the sandwiches came warm homemade scones, strawberry jam, coconut whipped cream, and fresh strawberries. These were very yummy and filling. To finish off the evening we enjoyed another pot of tea, and heart shaped pomegranite cashew cheesecake with chocolate dipped strawberries. The service was outstanding and we were made to feel so welcome. The atmosphere was relaxing and the restaurant is very nicely decorated and fresh feeling. At the end of the meal we recieved a 10% off voucher for our next high tea. Thank you to La Suite West, their wonderful chef, and friendly staff for such a great night.

My girlfriend and I visited to have afternoon tea here. It was a great experience, very welcoming and relaxed. I had bought a voucher beforehand from Virgin Experience Days. Mocktails were great but the first course of Sandwiches were a mixed bag. The scrambled tofu sandwich was great, but the cashew cheese sandwich almost made me gag - maybe just a personal dislike. From that disappointment, the scones with coconut cream and strawberries were to die for. My girlfriend who has been to many afternoon teas claimed that the scones were the best she has tried. I wouldn't know, but they tasted great and it was a bonus that they were vegan! The coconut cream made the whole thing even better though, it was amazing! The final course of 3 cakes was even better. The raw carrot cake was nice, but the baked carrot cake and the chocolate cake were so so good. All in all, a great experience and a must try!

Amazing! We ate a lovely afternoon tea here and we were so happy afterwards. We got different vegan sandwiches, scones and desserts and all of them were really good. It was almost to much. We even got soymilk for our tea!! The best afternoon tea we ever had. You can increase the volume of the background music a bit though.

We stayed there on last week end and we had an amazing experience. The staff was very professional and very helpful and polite. We got direced to our room while someone took our Suitcases to our superior double room. The room was big and clean. We felt very welcome.at night we got woken up by either a party in the next door hotel room or the neighbours with loud music, but i believe it wasn't the hotel's fault.in the morning we had breakfast (Served until 11am)There was a buffet with bread, meat, cheese, croissant, cereals and juices) as well as coffee/tea and a choice of hot breakfast (Good selection) to summarize, it was an amazing experience to spend the week end there, and i really hope to be able to come back there soon

Found on a vegan website. It was brilliant. Thier website showed opening times and a full up to date menu with prices exactly as I was given on arrival. The ability to feel indulgent and served was really wonderful. The staff seemed to be perfectly trianed in thier job. My vegan breakfast aslo included toast and preserves, fruit, coffee and access to thier cereals with porridge available with milk substitutes. There were complimentary I available to read, BBC news on subtitle on the TV and a soft music. Absolutely lovely worth every penny of my £12.95 plus 12.5% service charge.

We werden op 1e Kerstdag verwelkomt door Shahed in dit strak en fraai restaurant waar we ons direct thuis voelden. Er was een speciale kaart met een keuze uit drie starters, hoofdgerechten en desserts. De soep van de dag was net bereid en was zonder meer de beste die ik ooit heb geproefd; heerlijk vol en uiterst smaakvol. De Lasagna was net zo verfijnd en met een verrassend natuurlijke smaak. Het tiramisu dessert paste er perfect bij en eveneens zeer smaakvol. Prijs/kwaliteit is hier zeer goed. Wil hier wel elke dag verrast worden met deze verrukkelijke smaken.

Had an amazing vegan afternoon tea at Raw restaurant in La Suite West. I am also gluten intolerant and was able to have the exact same afternoon tea as they did gluten free options too. We had amazing finger sandwiches which had a great amount of filling and were so tasty and then (the best bit!) vegan gluten free scones with coconut cream, fresh strawberries and strawberry jam which were just out of this world! We were so full we had to ask to wait half an hour or so before the desserts were brought out which were also really delicious. You also have unlimited loose leaf teas and coffees as well as a glass of alcohol free fizz. Our waitress was very attentive and lovely - we didn't feel rushed and were able to take our time and savour every moment. Well worth the visit and such great value for money too!

We went to the afternoon tea at la suite west. the place was elegant and not crowded at all. Our waiter was very attentive and brought us our non-alcoholic 'fizzy' drink and explained us the menu. He then brought 5 different mini sandwiches--all vegan and delectable. Next were the scones with coconut cream which was heavenly and the scones were delish . We had 3 different teas which were and also caffe latte which was creamy and flavorful. We were stuffed by then so we had the desert to go and enjoyed them later--they were as exquisite as the rest. The 27 pound price tag is nominal and the spread was well worth the price.

My daughter and I ate at Raw last night and we were well attended to, being served a delicious Vegan evening meal outside, on a lovely warm London evening. Our starter was shared olives, hummus and pitta - can't really go wrong there and it was well presented and yummy.Our main courses were the gnocchi for my daughter and I had the spiralised courgettes with power balls (I think that was the name). Again both dishes were enjoyed. It was approaching 9:30pm and toward the end of our main course the waiter rushed out to advise that the chef wanted to go and could we pick our desert - we did so.Unfortunately we were then joined at the end of our long table by a lady, perhaps from the hotel, who proceeded to smoke. This was accepted by the servers but significantly detracted from our enjoyment of the remainder of our meal. Additionally we had now ordered our desert.I am perplexed why the hotel provides a Vegan Restaurant and yet accepts smoking at the outside tables - it appears somewhat contrary to me and will make us think twice about returning.

I traveled with my sister who is a vegan, I am not, but we wanted to do an afternoon tea, and I knew it would be hard to do that unless we went somewhere with a vegan menu. I am so glad I found La Suite West and their vegan restaurant Raw! The hotel is beautiful and very modern looking and so is the restaurant. The service was great and the tea was a wonderful experience. It included all the tea and coffee you wanted, finger sandwiches of five different varieties, scones with coconut cream and strawberries, and a selection of desserts. I was pleasantly surprised at the taste not being a vegan so I would recommend this to anyone!

Took my boyfriend here a few months ago, He wasn't very happy when I told him we were going to a vegan restaurant as he loves his meat. I had been once before and thought the food was wonderful and value for money. The second visit didn't disappoint. We've been to a few different vegan and raw restaurants since and this is by far our favourite. I'd recommend to go in the summer or on a nice day and eat outside

We stayed here for 4 nights. Booked a twin bed room for my daughter and I - Spring Break. Clean room, excellent staff, great location. Close to Queensway and Bayswater tube stations. 2 minute walk to Hyde Park

This hotel is perfect for a short stay in London. It is ideally located near a tube/ buses stations and walking distance from Hyde park and Notting Hill. The staff is friendly and helpful. Rooms are modern and have all the amenities. Will definitely come back!

Since being vegan, afternoon tea is harder to find. I took my mum here for a treat. Both loved it. Being coeliac as well, I asked if my tea could be gluten free as well as vegan - it didn't disappoint. Brilliant service, amazing sandwiches, scones, cakes and tea. Would definitely recommend!

There were twelve of us plus the birthday girl and most of us aren't naturally vegetarian or vegan. However, the food was fresh and beautifully prepared - we pre-ordered. My favourite was the golden beetroot and the aubergine on the tasting platter. Other people enjoyed their main size salads and we all thought the soups were lovely. Krisztina was very helpful beforehand and she and her staff were friendly and attentive and we had great fun choosing the smoothies. The restaurant is quite small and made for an enjoyable atmosphere for our group. I'm almost converted to vegan food (and only a few things were really 'raw' - many were cooked lightly. There's no alcohol but we did have coffee and tea after our meal. I'll certainly bring any veggie friends here in the future.

Choosing to go to Raw for dinner was a low point in an otherwise great trip to London. We were interested to see the interior design and try the vegan menu but were disappointed with the experience. No atmosphere and disinterested staff who made a few mistakes with our order. The restaurant was indeed quiet but it actually felt like there was one member of staff doing the both waiting and the food preparation as he was absent for so long so often. Food was underwhelming. Annoyed we went there with so many wonderful places in the city to choose between.

We are not vegans or vegetarians but my friend is. I was brought a red letter experience for this day out. It's worth booking through red letter day or if they are any offers as quite a bit cheaper than paying at hotel. There were only about 6 people in restaurant so very relaxing. It was all presented very nice and very filling we were unable to eat the cakes at the end. You can take them away. You are offered more water or a fresh pot of tea. The coconut cream that goes with the scones is lovely and fresh strawberries. Very enjoyable. Staff very pleasant.

Great price and great tasting cakes, sandwiches and scones. Initially I thought it wouldn't be enough but wow was I stuffed. Enjoyed the Ambiance and found the staff friendly. Will be going back.

The food and staff were amazing. Realty friendly and helpful. The food was delicious and spectacular. A right little gem that is be happy to go back to.

Just had a lovely late afternoon vegan tea at LA Suites restaurant. This is the best vegan tea I've had in London. For me, highlights were the sandwiches, which have such creative and flavourful fillings, especially compared with the usual boring tomato/lettuce leaf combinations at other much higher priced vegan teas in London. I also loved the amazing coconut cream that accompanied the scones - the flavour was actually only a hint of coconut, and it tasted to me similar to dairy whipped cream. Will definitely go back.

A great find, this hotel was fabulous so handy for tube stations and the bedrooms were very good every thing you wont in a luxury small boutique hotel. Never had dinner here but the breakfasts were very good a choice of vegetatiarian or a free range cooked breakfast along with the usual cereals and fruit ect. Well worth looking this hotel out.

Boa comida, excelente opções de lanches rápidos e pratos. Sem problemas com o atendimento, muito rápido e ágil. Recomendo um tradicional chá a tarde.

Vegan Afternoon Tea at La Suite west is bar far the best vegan option in the city. The sandwiches are really unique and inventive - Mock Tuna is my favorite. The scones and coconut cream with strawberries absolutely gorgeous and then the Raw cakes .. just lovely. Also unlimited amount of tea .. really great. Thanks to the guys at La suite west for yet another wonderful afternoon tea experience.

Very good if you are only planning on staying for one or two nights. Rooms not too big but good enough for a short stay.

Went here for vegan afternoon tea. The finger sandwiches were not up to standard and hardly tasted of any filling. Good scones and desserts.

We stayed at La Suite West for just 1 night having booked through a last minute web site. The hotel is in Bayswater and is just a minutes walk to the underground at Bayswater or 5 minutes to Queensway, giving easy access to the West End and Central London. La Suite West is a modern, comfortable and clean hotel with very friendly and attentive staff and proved to be great value for money compared with the prices of other central London hotels. Would not hesitate to stay here again. Only slight negative (hence not a 5* review) was that we were in a basement room with very little natural light - not a big deal when you are only there 1 night, but might have been a problem with a longer stay.

We booked afternoon tea at La Suite West to celebrate some friends visiting us in London. As our friends are vegan we did some research and were excited to find this place. It came with great reviews as well, so we were really excited and looking forward to the experience. Sadly it turned out to be a very mixed bad.The restaurant is located inside the hotel, it's got a modern feel to it. The restaurant is just off the hallway so you'll have arriving guests walk by with their luggage. On the whole the food is good, the scones are even absolutely perfect (probably the best ones we have tasted in London). The sandwiches were a little on the dry side but the scones (!), cakes and chocolates more than made up for that.The problem is that the service in this place quite frankly is not remotely up to par with the food. Firstly the tea arrived but no cups were on the table. The waitress simply didn't know how to serve food, dropping things (including a dirty knife on my wife's blouse) etc. I'm aware that this may sound snobby but these things matter as they can enhance (or as in our case ruin) the overall experience. To be fair to our waitress it mostly felt as if she had been thrown in at the (very) deep end, not having had proper training, so we almost felt for her, but poor decision by management to expose some new employee like that. A real shame as this place almost has a monopoly on vegan afternoon teas in London. If only they'd work on the service quality we'd go back for those scones in a heartbeat.

立地最高でした！会社がセントラルライン沿いなんで毎回セントラルライン沿いを選んでますが、あたりでした！セントラルラインのクイーンズウェイからも4分位ですし、ベイズウォーターからは徒歩1分。まあベイズウォーターは週末は工事で閉鎖がまだまだ続くんであまりカウントしないほうが良いかもですが。オシャレなエントランスでエレベーターで部屋に。部屋いくまでに微妙に2.3段階段ありますが、部屋はスタジオスイート ダブルサイズベッド24平米だったのでかなり快適な広さでした！バスタブもあるし、ふかふかガウンにい草のスリッパもありました！冷蔵庫もあったんでワイン冷やして毎晩寝る前の一杯が楽しめました！水も毎日2本補給されましたよ！周りにはスーパーもたくさんあるしエスニック料理屋もたくさんあります！徒歩圏内にビルズのパンケーキもあり朝ごはん楽しめますよ。ホテル真後ろにあるギリシャ料理のラムもお勧めです！ロンドン3回目ですがまたリピートしたいです！

Went with my daughter and other members of family for a Birthday treat.The atmosphere was relaxed, staff attentive and friendly, took photos for us and the food was lovely,could not fault it at all. Only 1 member of our party was vegan but we all thoroughly enjoyed all aspects of the lunch and the warm scones were beautiful .They also brought out a complementary birthday cake and mocktail for my daughter which was a nice touch.I recommend this afternoon tea to anyone,vegans or non vegans.Cant wait to go back.

We thoroughly enjoyed a wonderful night at the hotel. The staff were friendly and the service couldn't be faulted. The rooms were clean and modern and had a classy feel.The food at Raw was delicious, healthy and adventurous and I'd recommend a visit to the hotel based on that alone. We visited on our anniversary, something I mentioned at the online check-in weeks before and we were surprised by complimentary cocktails at our meal.The rain shower in the room added to the luxury of our stay, as did breakfast delivered to our room.For the price I would expect double glazing. We were there during Notting Hill Carnival and there were people coming back from their parties at 2:30am and even the noise of talking in the street was enough to keep waking us up. I'd also expect HD TV in the rooms. The standard TVs in the rooms were OK, but the picture wasn't great.

Joli hôtel design propre , neuf et assez luxueux avec salle de bain toute en marbre, mais les chambres sont vraiment petites pour le prix !

A group of ten ladies went to celebrate our friends imminent wedding. She is a vegan so we were rather concerned that we would find somewhere suitable. We could not have chosen better. The service was excellent with all staff being attentive, knowledgeable and friendly. The food itself was super and so much of it. We even got doggy bags to take home. Individual pots of tea that were refilled was impressive. Our friend got a special cake which was a surprise to us all. Do give La Suite West a try, just yards from Bayswater station. Brilliant - thank you for a great way to celebrate.

A pleasant stay in a basic but well appointed room. Clean and unfussy. Only slight niggle is that everything is so dark! The corridors to the rooms and the room itself, finding things was quite difficult.

Great food and service!! Had a wonderful time and will be booking again soon. We had arranged a set menu and it was delicious.

O restaurante é pequeno, mas muito aconchegante. A comida é divina e atendimento nota 10.Tem uma ótima localização.

Since I became vegan I've really missed afternoon tea so was really looking forward to this. And it didn't disappoint. The selection of finger sandwiches were lovely--my favourites were the lemon&thyme tahini with cucumber and the grilled portobello with rocket pesto&balsamic. The bread, a mix of white and wholemeal, was fresh and soft. Our worm scones came with lots of sliced fresh strawberries and two bowls of fluffy coconut cream. They were just delicious. And the finale was bite-sized pieces of cake: flourless chocolate; blood orange and cranberry; and lemon. They were moist and gorgeous. The staff were very attentive and kept offering more tea and coffee. The tea was leaf, served properly in glass teapots, the coffee was high-quality espresso. We left really full and happy, and took a stroll around Hyde Park.