Knoops in St Albans

First time to Knoops. The staff were really helpful and knowledgeable in explaining the different types of hot chocolate on offered. We enjoyed their recommended hot chocolates and the hazelnut cannolis were delicious. If I have to find one thing to comment on, it would be even better with more comfortable chairs. Happy to recommend to others and visit again.

You first chose the chocolate from several options (milk, dark, white, vegan) and then type of milk (full fat, skimmed, lactose free, soya, coconut etc) and then toppings ( for example marshmallow) and then you pay and they bring it to your table. Delicious. Very nice staff.

Poor product with poor service for ridiculous high price. Almost £6 for a small cup of stay in hot chocolate. We said two times that it's stay in order and still they wanted to serve it to us in paper cups, despite the fact that we paid extra for a ceramic mug. I had 75% dark chocolate and the drink was both - barely warm and badly dissolved, which made the drink full of clogged chocolate shavings, like a pulp in an orange juice. You expect quality for the price you are paying - especially when it comes to something so simple like properly stirring hot chocolate for it of the right consistency and using hot milk. There was no quality in this experience. Will never visit again

Hot chocolate was served lukewarm. They would not budge on increasing the temperature because of “health and safety “. I won’t be back, or recommending Knopps.

Honestly this was the best hot chocolate I've ever had! I got the 34% milk chocolate and added chilli and a classic marshmallow. Loved every element! The melted marshmallow at the end was a luxurious treat and the kick of chilli was perfectly spicy. I can't wait to try more flavours!

Best hot chocolate in St Albans. I had their 70% Peruvian. It was dark, intense, and full of flavour. My companion has a lighter chocolate made with oat milk, which was perhaps overly sweet.

I recently tried the 100% dark hot chocolate (£5.95) from this place, and let me tell you, it's the only drink that can make you question your life choices. They say it's hot chocolate, but I'm pretty sure they just waved a cocoa bean over a cup of lukewarm water and charged me a small fortune for the privilege. I mean, it was so bland, I thought I was sipping on the tears of a sad marshmallow. And don't even get me started on the price! I had to take out a second mortgage to afford this liquid disappointment. As for the service, well, let's just say I've been treated better by automated phone menus. I did not get greeted and was looked at blankly in an empty store. So, unless you're in the mood for a pricey cup of water , this place is a must-avoid. You'd be better off melting a chocolate bar in your bathtub and hoping for the best.

Milkshake was liquid and warm so I went back and they said it was because the drink was near the chocolate melting machine. They said they would add more ice, but I said this would make it more liquid but the response was they can't reblend drinks. So much for "expertly crafted drinks"! They won't be seeing us again

We’ll certainly be back! Great shop and the best soft serve ice cream we’ve ever had! Well done Knoops and welcome to St Albans!

Love that they do coffee as well as hot chocolate, milkshakes and iced chocolate! I had no idea where to start and what percentage of chocolate suits me best and laura was a massive help when it came to it!