Knoops in Oxford

Estimado cliente de KNOOPS OXFORD Le escribo para expresar mi decepción por mi reciente visita a su establecimiento. Lamentablemente, mi experiencia dista mucho de ser satisfactoria y me siento obligado a señalar estas cuestiones a su atención. En primer lugar, el tiempo de espera para mi bebida era excesivamente largo. Incluso durante las horas de mayor actividad, creo que los clientes no deberían tener que soportar tales retrasos sin ningún reconocimiento del personal. Para empeorar las cosas, el ambiente estaba abrumadoramente lleno, sin embargo, uno de sus empleados decidió que era un momento apropiado para salir a fumar. Esto fue particularmente preocupante cuando regresó con sus cigarrillos y los colocó en el mostrador, donde los niños podían alcanzarlos fácilmente. Además, la limpieza del establecimiento fue alarmante. Las encimeras estaban cubiertas de leche, lo que no solo creaba una visión poco apetitosa, sino que también planteaba preocupaciones sobre la higiene. Para aumentar mi consternación, noté moscas en los pasteles, lo que hace difícil incluso considerar la compra de cualquiera de los artículos alimenticios. A lo largo de mi visita, no recibí disculpas por la larga espera ni por ningún reconocimiento de las cuestiones mencionadas anteriormente. La falta de cortesía y cuidado de su personal era evidente y me dejó sintiéndome infravalorado como cliente. Esta experiencia me ha disuadido significativamente de regresar a su café en el futuro. Espero que tome en serio esta opinión y aborde estas preocupaciones con su equipo. Proporcionar un servicio de calidad y mantener la limpieza debe ser primordial en cualquier establecimiento, especialmente uno que sirva alimentos y bebidas. Gracias por su atención a este asunto. Espero escuchar cómo planea mejorar la experiencia de sus clientes. Sinceramente, DESCONTENTO

Sí, otra excursión de un día a Oxford después de haber sido introducido a Knoops en diciembre pasado. Un rango del 34% al 80% esta vez. Tres de cuatro excelente. El 80 % fue bastante decepcionante, probablemente debido al hecho de que era vegano (no lo había visto) de tal manera que se usó leche diferente y posiblemente más agua. Se concentrará en el 70% para nuestra próxima visita. Rodajas de arándano y Pain au Chocolat ambos fabulosos. Y un gran servicio. Laguna Hayling

Sí, es caro. Pero sigue siendo uno de los mejores chocolates calientes que he tomado. Yo siempre tomo el chocolate caliente al 35 % y mis novios toman el batido al 54 %, ¡que también es genial!

Fueron muy groseros. El día más caluroso del año y la máquina de batidos se estaba “enfriando”. El barista no ofreció ninguna simpatía o entusiasmo para mantenernos como clientes y en su lugar nos corrigió la falta de conocimiento en su menú extremadamente confuso y demasiado detallado. No volveremos de nuevo.

Chocolataria de primeira qualidade. Há diversos tipos de chocolate. Você monta seu drink com os diversos tipos de chocolate.

I am partial to a choccy milk. Walking by with my friends, we were lured in by their sleek ‘in the wall’ shop front. You step in and are immediately slammed by numbers, percentages and a menu which left me more confused than informed. I decided to go for 80% (I am a enthusiast for dark chocolate and thought that this would be well within my capabilities) and was excited for my first sip. I slurp up my first mouthful, grimace, fear and panic running across my face, then burst out laughing. I endured the whole cup, purely for the fact that I had spent nearly an hours wages on it. The taste was grainy, scratchy and somewhat indescribable. Overall, I was disappointed and will never be returning and perhaps will never touch a choccy milk ever again.

Could be a bit out of Curb Your Enthusiasm: Larry discovers a new place that has gentrified hot chocolate, and is serving £8 chocolate milk that tastes incredibly meh. Even a very small water is £1.75!!! Illusion of choice with however many options for just chocolate milk, we bought 4 drinks and none were anything remotely special or deserving of a silly price tag. Bland decor that looks like it was designed by the AI prompt ‘coffee shop opened in 2020s targeting young people’, whole thing felt like a cash grab - although of course they don’t accept cash! Staff didn’t track who the drinks belonged to and were unhelpful when trying to hand them to the right person; I really admired the fact they just did not care actually, it was refreshingly honest even if the drinks were not refreshing. The iced mocha was grainy and majority ice, and we weren’t sure it had even been within 100 feet of a coffee bean. I had an iced coffee which didn’t have enough caffeine in to keep an ant awake, but perhaps this was done to stop me from having the energy to write a bad review? Anyway please let me know how much you pay for the nice reviews on here because I’m bankrupt after paying for a coffee flavoured water. Would I recommend? Honestly quite a funny experience so if you’ve got £20 to spend (not in cash of course) and enjoy being judgemental then hop on down! From this experience I learnt that perhaps I have more hate in my heart than I realised, so thank you to Knoops for their role on my journey to self actualisation.

I went here three times in two days in Oxford (I also visited a location in London three times when I was there too.) I tried five flavors and all were good. One of my trips here the service was slow (only one person working) but it was good the rest of the time. Even when the service was slow it was still otherwise good!

I was skeptical...because I consider myself a hot choccy kinda girl. Then there was the queue in front...was it a sign of 'trend overload' or good hot choc? EXCELLENT hot chocolates. There is a bit of decision overload with varieties, but if you know your preferences...dark, milk, white...that narrows it down...a bit. It was exceptionally tasty hot chocolate...worth waiting in the queue...BOTH times we went.

Having been fairly ignorant of all things Hot Chocolate - Knoops is a revelation. Highly recommended. Once tried you will refuse all substitutes. Fabulous. Hayling Seagoon

Specialised in hot chocolate and it is indeed good but unfortunately not a lot of space to sit down . More for a take away one.

I loved the chill atmosphere in this shop, the concept and the chocolate of course. The staff were friendly and helpful. Can’t wait to come back again!

Walked into an almost empty shop for a couple of coffees. No acknowledgment or eye contact, they had a big order on the and were purely focused on that. 8 minutes later I walked out to go to Missing Bean to get my coffees, after not even getting an acknowledgement of my existence in the whole time I was there. Hospitality 101 - just say hello and say you’ll be with the customer soon. I would have waited happily had they given me some hope of being served at some point.

I've visted Knoops three times now - 2 times for their delicous hot chocolates, and yesterday to try out their milkshakes. I had the 80% chocolate milkshake and it was without a doubt the nicest I've ever had. Truly delicious. I some of the other reviews are a bit ridiculous and self-indulging. Oxford can be absolutely heaving with people, so in fairness I'd advise Knoops to up the staff members to cope during those times, but I've never had any trouble. The staff have always been great.

I really wanted to taste the chocolate. I didn't as the shop is cashless. It's not that I have no credit card, but I'm offended by any service that makes me use card only. When the world goes cashless, can you imagine how easy it will be for hackers, banks, governments to take our money away with one click? Why not give people a choice? I boycott all shops that are cards only, if I can choose. Join me!

Happened across this amazing hot chocolate bar by accident....what a great way to warm up on a drizzly spring day! The variety of hot chocolates and other hot drinks was outstanding and not at all pricy!! Loved this place!!

The best service I’ve ever experienced plus a hot chocolate superlative to all others. I can highly recommend the 60% though I also had the 85% - Knoops is definitely my new best friend!!!

very nice drink, would of liked a proper cup not a paper thing, environment and all that, the staff member who served us was great not all false cheery and faked sunshine

my usual hot chocolate spot . great hot chocy options . slightly small setting but cozy enough. the stuff is friendly and prices are okay

Visited Knoops for the first time. Tried the 72% hot chocolate which was absolutely delicious! Long queue but worth the wait.

Well they do hot chocolates like nowhere else, the drinks really are phenomenal. The girl on the till was friendly however the two staff members making drinks seemed completely uninterested in their custom and didn't even look at us! Very disappointed with that part of the service but the drink was great. I did however feel I wasn't given any option to make additions nor advised on this.

It was pretty busy when we went but the staff were making drinks pretty quickly with a big queue. Some of the reviews are pretty bad but that wasn’t my experience at all. My one gripe would be all the tables were dirty and needed cleaning and no one was, but equally there was a big queue. The hot chocolate was REALLY nice, one of the best I’ve ever had!

Why go elsewhere? Like seriously forget it… this place has it all. We first stumbled upon them in London so when we found out Oxford has one too we were there! The drinks are unreal… I had a 73% dark hot chocolate and it was out of this world. Creamy, thick and best of all it was HOT… not luke warm like most places seem to offer. My daughter had an iced oat milk with 35% die to allergies and she loved it. The hubby also had the same but with ice cream!!! Honestly it’s the bees knees 👍🏻

There was no receipt given after pay. My daughter was waiting for her drink until she found out several people behind her already got theirs and hers was probably taken by someone else by mistake! The staffs there didn’t make up quickly and this is...

The most perfect iced chocolate! My new favourite place, for anything chocolatey. Server was super friendly and she helped me decide the right strength for a chocolate hit. Highly recommended

Review My sister and I visited the Knoops location at Oxford on 16th July around 3:30 pm. I ordered for a soft serve cone and my sister had some questions on the shakes she could get. Literally from the time we began placing the order,...

We visited Oxford on the hottest week in June and obviously decided that a Hot Chocolate was just the thing to cool down. Why wouldn’t you the menu is brilliant, the service was however somewhat lacking. I can only imagine that the staff missed the...

With some friends and it was really really good. We took milkshakes with different % and all of them were delicious. Place to go with friends !

Went here with a friend and ordered two coffees. Despite the fact that there were 5 - 5! - members of staff and no other customers in this tiny place, it was difficult to get anyone's attention. One staff member was browsing an i-pad, another...

We asked staff member for advice on which hot chocolate to have, when it arrived it was not as described we were told we choose badly. Also, I have tasted better instant coffee than served here, it was bland and tasteless. We politely discussed our...

We had two iced drinks - one white chocolate and one dark chocolate and they were both amazing, you could really taste the quality of the chocolate. Probably one of the nicest takeaway drinks I’ve ever had. The only slight negatives are that the prices...

I had heard a lot about Knoops and was very excited to hear they were coming to Oxford. It's located at a very spot which was smaller than I expected as there is limited seating inside and a few seats outside, but the overall look...

Popped in here after a busy day sightseeing and the chocolate didn’t disappoint. The shop has limited seating but we managed to get a table outside on the pavement. The hot chocolate comes in two sizes and was delicious; we tried the white and milk...

We were looking forward to trying this place and choosing from the menu of hot chocolates. Unfortunately as we were ordering our drinks we heard one of the two young members of staff saying loudly to his colleague ‘I feel like sh*t’. Since he was...