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3.9

Based on 1.272 opinions finded in 1 websites

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Nº 403 in 699 in Medway

Score
OpinionsNoteGoogle1.2723.9

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Great polite cheerful staff. Clean throughout. The room was large well equipped and comfortable. The food well presented good portions and tasty. The outside seating area's ( in the right weather) would be pleasant to relax in. I only had a one night stay but will definatly be returning. Don't be fooled by the exterior it's only cosmetic.

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Steve Warner . 2025-03-04

MORE AT Google

Great place to stay for Medway Towns visits. The rooms have all you need and are clean and well serviced. Great breakfast to suit all tastes and appetites. The location is perfect for access to all of the towns or for quick access to motorways for London or Coast visits. Walking distance for railway links and bus stops right outside. The best asset of the hotel is its staff who are efficient, friendly and very helpful. Regular visitors are remembered and greeted by name.

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Linda Powell . 2025-03-04

MORE AT Google

Always a good place to stay when I am working in the area

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Terry Hall . 2025-03-01

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Loved our stay again, family room for 5 worked really well and breakfast was great. Staff were really friendly and helpful too. Ideal for us visiting family.

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Mark and Deb Mulley . 2025-02-24

MORE AT Google

clean and functional. staff were lovely. plenty of free parking. Loads of towels, warm and cozy. goid location and breakfast is included in the price...bye bye Premier Inn and Hello King Charles x

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jean bannister . 2025-02-23

MORE AT Google

The hotel is a bit tired as they have had struggled during COVID . The staff are fantastic. If you love tropical 🐠 fish they have an amazing collection. Food was good. Parking is always a bonus. We had a lovely stay and would stay again.

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Sue E . 2025-02-18

MORE AT Google

Clean and comfortable rooms. Spacious parking area. Price is just right.

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Renz Ramos . 2025-02-16

MORE AT Google

Stay here on a regular basis when me and my team are working in the area! Hotel is great and has all the facilities that you need after a days work! All the staff are exceptionally friendly and very professional! Highly recommended

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tony herriott . 2025-02-15

MORE AT Google

Nice place just a little dates! Great breakfast and very friendly and helpful staff

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Ernie Chappory . 2025-02-13

MORE AT Google

Very good hotel lovely staff and we are regulars and stay for like a month at a time but sadly I have a not so good complaint me and my partner have been in room 234 for the last month now and on numerous occasions to the people whoever they are who must live in the hotel 1 man 1 woman who live in the flat next to room 133 on 1st floor nearly every night from about 10.30pm and still going at midnight are shouting at the top of their voices screaming shouting at each other what to us sounds like throwing things as we can always hear objects banging and the rowing and shouting at the top of their voices can be heard right through the floor if in room 234 it echos right up through the floor and its so annoying and quite selfish to the guests in room 234 who like us could be workers night workers day workers and need sleep and can't coz of this screaming shouting from these people downstairs.

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Leanne Franks . 2025-02-06

MORE AT Google

We were very satisfied, nice staff, comfortable, clean room, pleasant and delicious breakfast, free parking. We were also able to take our dog for a one off cleaning fee of £10 which is very reasonable. Opposite the hotel is a cool Royal Military Engineering Museum! We spent two nights there and would love to go again!

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Eugenia Orban . 2025-02-04

MORE AT Google

We had an event there. Buffet was fantastic, service was great but it felt a little run down. We didn't stay in the rooms so they may be better!

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Lee Carter . 2025-02-04

MORE AT Google

I had my husbands wake yesterday, the room and food was lovely, thank you so much to all the staff who worked so hard to make it very special ❤️

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yvonne brimsted . 2025-02-01

MORE AT Google

I stay at the King Charles quite regularly during the winter and find the hotel staff welcoming and very helpful. The bedrooms are large and always clean and the en-suite bathroom well equipped with shower gel and towels.The restaurant has a reasonable menu which changes regularly, breakfast is a must The car parking is free and close to the hotel. Overall very good value for money.

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Mike Carr . 2025-01-30

MORE AT Google

Great hotel with atmosphere and clean with polite staff and lovely breakfast which comes with the room. Which was brilliant at the price 😁 definitely stay here again.

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Glen Appleby . 2025-01-30

MORE AT Google

Price was good, rooms where clean, staff friendly.

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nicole allen . 2025-01-28

MORE AT Google

Stayed here on a Mystery tour in jan 2025 Hotel looks ok from outside but the rooms are are very tired need a full revamped very old and dirty (we couldn't see out of the window it was filthy from the inside ) food was dire very small portions 2choices only glass wear could do with a good wash tops of bottles not been cleaned for weeks tables very sticky felt everything was to much trouble for the staff we where told we would have 2 night entertainment we got 1/2 hour that was it will never come here again discussed....

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brenda Barnes . 2025-01-19

MORE AT Google

Lovely Reception on arrival and easy to book however there were a few issues regarding the stains on the teacups provided as if they haven't been replaced since opening and the shower head was Black and Mouldy.

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Jacob McGilloway . 2025-01-07

MORE AT Google

The hotel is showing its age and it shows. The bathroom floor in room 210 needs renovation, one of the beds is sinking. The room was quite clean. There were no vermin. The breakfast was modest in terms of size.

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Tomasz Świstak . 2024-11-16

MORE AT Google

Stayed here twice this Yr. Very clean comfortable and staff are very friendly.

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Tracy Carstairs . 2024-11-15

MORE AT Google

Cozy hotel. Friendly staff and tasty food.

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Roy Traumer . 2024-11-14

MORE AT Google

Lovely stay, welcoming friendly staff

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Janet Williams . 2024-11-04

MORE AT Google

Loved this hotel, very homely, with good food

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Jan Tilson . 2024-06-07

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Rooms were clean but tired, wallpaper peeling off the walls. Staff very welcoming, service within hotel excellent. Location, central for the area, lots to see locally. It is next to a busy road, not too noisy tbf. Once window was closed we could hardly hear anything.

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Angela Marchant . 2024-06-06

MORE AT Google

Hotel with performance enhancing pills in a vending machine in the men's toilet and condoms in the ladies' toilet. Parking lot looks like it's going to be demolished tomorrow

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Mirjam Bos . 2024-05-31

MORE AT Google

The hotel was part of a city trip we had booked. The hotel was very disappointing. Upon arrival we found out that apparently the first part of the hotel has been half demolished. Rooms are old and dated and make a dirty impression, shower cabin torn at the bottom, dirty towels, huge lump in the mattress (think the springs), extremely noisy (could hear the conversation of the room next to us word for word) only plus point: staff was extremely friendly

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Anouk Frelih . 2024-05-25

MORE AT Google

Went with an organisation that booked this hotel for us. Staff was friendly and did their best. Check in was quick. Good to know that there’s only one elevator so if there’s a big group, you’ll have to wait for a bit. Hotel has 2 floors and looks not so good. Needs a lot of touch ups. Room is pretty big, has a table and beds. Our room didn’t have a wall outlet next to our beds, which made charging our devices hard. The beds are very hard and the pillow is small and flat. The bed makes a lot of noise whenever you lay on it. It was sort of clean. Some parts where broken, for example the shower wall and the sink put. Bathroom did not really look clean and sometimes the new fresh towels came dirty too. Breakfast has a special way of doing it, you order with the waiters. Food came warm and fresh but the choices were limited. Dinner was an appetizer, main course and dessert. There where three options every day, which where ok. For a picky eater it was hard to find something to eat. We had to share tables with random people / hotel guests in the evening. These people were also traveling with the same bus as we did, but are complete strangers for us. Again, the staff works hard. There’s a lovely lady who we’ve seen almost every moment of the day, always nice and with a smile serving and helping people. Hotel could use a good renovation inside and outside.

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Anne . 2024-05-25

MORE AT Google

The hotel was 1.5 hours from London :(

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Jimmy Brabant . 2024-05-22

MORE AT Google

Room was a bit warm but a fan provided helped to keep me cool, plenty of parking and I had a meal at the bar and that was spot on. The breakfast service was very good even though it was packed with a coach load of tourists.

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Jumer King . 2024-05-21

MORE AT Google

Neat room.clean.bathroom too Only heating continuously on. The screw cap is not on. It was in all rooms 9 years ago, exactly the same. Food is good. Service in the restaurant is also good. Getting your own drinks in the bar is fine. Environment and location. For walking. Do not go to the town, it is not safe. Just go to the walking area. It is 5 minutes from the hotel across the street. Cross at the traffic light. They drive really fast.

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J. Vermeulen . 2024-05-19

MORE AT Google

Lovely little hotel with lovely staff :) thanks

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Rachel Kitchen . 2024-05-17

MORE AT Google

I had to find a way to sleep with my 1.94 in a fantastic mini king-size bed of 140 cm wide and 190 cm long. That was somewhat successful. On balance, the room was quite spacious, but very old-fashioned. Evening dinner was okay. Soup was tasty, main menu reasonable and dessert could also have been better.

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Marcel Scheerman . 2024-05-04

MORE AT Google

Exelent weekend of martial arts

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Sid Martin . 2024-04-28

MORE AT Google

Excellent service and well equipped for disabled, though no hoist as far as I know

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Veronica Davies . 2024-04-27

MORE AT Google

We love this hotel! Every time we visit Kent, we refuse to stay anywhere else but here. We always have a family room, which consists of a double bed in one room and three single beds in the adjoining room. The rooms are clean and the beds are very comfortable. The bathroom is a good size, and the showers have good water pressure. There is plenty of parking outside (just register your car at reception upon arrival). The breakfast is always delicious, nice thick bacon and sausages as part of the full English. There is also a continental breakfast as an option as well as cereal and toast. Help yourself drinks are there, including tea, coffee, orange juice, apple juice, and milk. For the evenings, there is a well stocked bar. We just ordered takeout food to the room. The staff don't have any problem with this. Nearby (5 min drive), there is an Asda superstore and an Asda fuel station. The hotel is also right next to Gillingham High Street. Bluewater shopping centre isn't too far away either. In conclusion, I would recommend this hotel to anyone visiting Kent. * Check-in is from 3 pm

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Dan Morris . 2024-04-26

MORE AT Google

Lovely hotel comfy beds Nice rooms and staff were lovely

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Dan Cooper . 2024-04-21

MORE AT Google

Very nice hotel. Nice clean rooms. Friendly staff. Location is fine, but if you're in a hurry to get back to the motorway. It takes a bit of time

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Marcel Roelse . 2024-04-20

MORE AT Google

The place and staff are nice, the beds are so uncomfortable this is the second time I have stayed and going the beds far too hard, could do with some good quality mattresses or mattress toppers

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Louise Kitney . 2024-04-11

MORE AT Google

This really is a fun hotel. It's retro, has history and does what it does well. Driving to the hotel it doesn't look great but there is ample secure parking, and the reception is easy to access. Love the fish tanks and themed corridor to the restaurant. Room is old but clean and very spacious. Everything worked as it should. The staff were busy, bit efficient and polite. Dinner was great and the Sharpes Cider was spot on. I'd stay here again, just be aware it's a retro quirky kinda place.

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C “Craggles” S . 2024-04-11

MORE AT Google

Rooms were clean, food was good, staff friendly and helpful. A bit of overdue maintenance, but they are doing their best. The breakfast was also good, especially if you ordered food from the menu.

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Jan Tukker . 2024-04-09

MORE AT Google

Great place to stay for Chatham Historic Dockyard and visiting the Medway Towns. Good food and excellent service.

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Steve Franks . 2024-04-09

MORE AT Google

In dit hotel stikt het van de bedwantsen. In een nacht in kamer 221 ben ik meer dan 50 keer gebeten door bedwantsen. Ik heb meer dan een week vreselijke jeuk gehad. Thuis alle kleren heet gewassen. Medereizigers zeiden dat onder de bedden lokdoosjes stonden. Kortom, een afknapper van jewelste. Hotel zou onmiddellijk door de overheid gesloten moeten worden.

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Wil Filott . 2024-02-18

MORE AT Google

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