Kim's Sweet Treats in Rotherham

A bit tired downstairs but staff were excellent. Enjoyed my coffee! 😊

Atrocious. Ordered a load of dessert, tried calling, no answer, spoke to Foodhub, they got no answer from the shop or managers mobile so processed a refund. This took 3 times longer than the stated delivery time. Clearly a useless set of bottom feeders unfit to run a takeaway.

Was told I couldn't have a frappe as they close in 40 mins and have cleaned machine

I had a good experience recently in the cafe here but sadly today my experience was very different. I have a medical condition and sometimes urgently require the toilet. Because of this I have a bladder and bowel just can't wait card that I showed to the petrol station cashier who disregarded my emergency and denied me access to the toilet (I had also bought fuel and a coffee). Luckily this time I managed to get to a toilet in time but this is not acceptable for a company the size of Morrisons not to cater to the needs of their customers with medical conditions and disabilities in 2025. Very surprised at Morrisons for their stance on this sensitive issue. Will think twice about going to Morrisons in future.

Genuinely the worst Customer service and experience I have ever had.