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3.5

Based on 523 opinions finded in 2 websites

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Nº 484 in 672 in Rotherham

Nº 65 of 77 Other cuisines in Rotherham

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffee

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Great little Costa. The staff are very nice and helpful

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Jessica Amour . 2024-10-07

MORE AT Google

It's in the hospital so I was glad that it was near the entrance - doors are opening and closing all the time wafting in frsh air. The coffee is good and they have alternative milks and decaff, so we were all happy!

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Anne Bunn . 2024-09-30

MORE AT Google

Very expensive for a Costa a chocolate twist and a latte was £7.35

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Larry Bird . 2024-09-20

MORE AT Google

Just been into Costa, Rotherham Hospital. The drink that I wanted couldn't be made as they had run out of one ingredient. Staff made an alternative and suggested I try it, unfortunatrly that wasn't to my taste. They then went out of their way to make another similar drink, which by the way is delicious ! I'm so impressed by their service and friendliness, especially in this heat , when most of us would feel very grumpy and tired. Thankyou so much Ladies for making me feel welcomed. Very much needed and appreciated ♡

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Denise Hopkins . 2024-07-29

MORE AT Google

Coffee is really good service is sketchy somebif the servers are goodnothets not.

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Andrew King . 2024-07-08

MORE AT Google

This is Costa within Rotherham Hospital so not your normal Costa of choice. That said, brilliant and friendly service with a quickly provided skinny late. Clean area for sitting and drinking with well spaced tables and chairs. I didn't have any food so can't comment. Small side note as I leisurely drank my coffee: I was in the wrong Hospital 😳🤦‍♂️

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Barry Clarke . 2024-06-25

MORE AT Google

Great coffee, fantastic and very welcoming service.

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Andy parkes . 2024-05-13

MORE AT Google

Very poor services asked for a coffee in a normal cup and they said they couldn't do this. I was wanting to sit in and wasn't aloud a normal cup. After 3 of the staff standing there standing united I found it rude so I left and went else where for a drink. I think the staff could improve their people skills.

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craig c . 2024-05-10

MORE AT TripAdvisor

1st time I got a caramel catardo, it will be the last. I enjoy my drink in the right cup. However they were not doing crockery cups, it is like water, the throth was runny just like a flay white, it should be thick and denser!!!! No point complaining, they just look at you gone out and thr drink is the same as the 1st!!!! 🙄 staff could do with putting a smile on there face too in my opinion 😁😁😁😁😁😁 Have a nice day!!!

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Fiona Eyre . 2024-04-29

MORE AT Google

Makes great tea and hot chocolate.

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james grindle . 2024-04-09

MORE AT Google

Lovely clean shop Friendly and helpful staff, would definitely recommend

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Tracy Johnson . 2024-03-25

MORE AT Google

This costa coffee is very ideal for a good cup of coffee whilst waiting for an appointment. It would be good as a staff member in your break but the queue is usually too long to wait. Also be good to grab a coffee before work but unfortunately it doesn’t open until 09.30. I think it closes quite early too at 18.00 compared with other costa places. So as a staff member I find I can’t use it. I just think if the money I save by getting one from M&S instead. Nice food just like every other costa. The staff are ok they tend to be very young.

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SlemishMountain123 . 2024-03-08

MORE AT TripAdvisor

Lovely latte nice and hot. Friendly staff.

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Michelle Hennell . 2024-03-02

MORE AT Google

I found the one clean table!! it wasn't busy loads of staff stood talking and not interested in customers i sat for 40 mins and not one attempt was made to clear and wipe down anything, including behind the counter!

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Sandra Craven . 2024-02-23

MORE AT Google

Asked for a cup a tea and it came with bits in so asked for a replacement and got the exact same thing again but received poor customer service as the staff was rude about it and tried to blame the machine. And it cost £2.65 at that. Ridiculous if you ask me.

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Alex Richardson . 2024-02-07

MORE AT Google

Nothing much to say. It's OK for a drink before an appointment or for a walk off the ward. But understaffed tables are often cluttered with oirs from last users

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REF . 2024-01-31

MORE AT Google

This was inside Rotherham Hospital. They are fast at serving but gets a bit cramped while you wait for your drink. Clean as inside the hospital.

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Linda Gee . 2024-01-30

MORE AT Google

No food just coffee but had to wait in the que after ordering !

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Paul Havenhand . 2024-01-10

MORE AT Google

It was closing up. Just had a drink of tea

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Antony Hodges . 2023-12-28

MORE AT Google

Very happy with the service the coffee was very nice

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andrew ransom . 2023-12-22

MORE AT Google

Dirty tables, expensive, often told can't have China cups when drinking inside. Slow service. Drinks as usual Costa standard.

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Rob Wilde . 2023-12-22

MORE AT Google

Nice drinks. Could be cheaper. Don't accept blue light card.

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Ian Taylor . 2023-12-18

MORE AT Google

The worst costa I have been to. The service here is the worst. With staff members disputing their shifts and pay and talking down about working for costa, many items out of stock. I mean there is a time and place for everything not while in the process of making orders for customers. Also if the staff is not happy or is having a lack of work ethic the management should rethink about hiring as it’s not fair on customers. Especially in a busy hospital. We’re service and Food should be priority

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Afran Khan . 2023-12-12

MORE AT Google

Very busy Costa in Rotherham hospital but well managed with plenty of staff to deal with the demand when it's busy.

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P Hill . 2023-12-05

MORE AT Google

Unfortunately this visit was my worse the service the hot chocolate plus the unavailability of any seating made this my last time I will be going to this Costa.

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Philip Docherty . 2023-11-21

MORE AT Google

Usual Costa menu. A long wait for drinks to be made.

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Paul Danks . 2023-11-11

MORE AT Google

Great place for a coffee and cake. Very comfy clean environment. Inside Next Home store. Also drive through and sit in in same store car park. Good selection of hot toasties and snacks. Very pleasant, friendly staff with quick service.

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Rob Hart . 2023-10-27

MORE AT Google

Good coffee and hot chocolate, friendly staff

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Charles Reeve . 2023-10-26

MORE AT Google

I had a lovely cappuccino and a sausage bap my other half had a pot of tea and a bre and bacon sarnie. It was very nice. Would highly recommend it

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Ivor Dodd . 2023-10-10

MORE AT Google

Shouldn't be called Costa coffee more people would go if you changed name to Costa bomb

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Bill Richardson . 2023-09-28

MORE AT Google

No the best coffee but definitely expensive 😜

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steve thomas . 2023-09-10

MORE AT Google

Worst costa i have ever been to the one handing my food was not wearing gloves did not wash her hands the one making the drinks made me the wrong one and no of it was a clean and tidy environment completely opposite for what I expected especially for it being in a hospital setting this is disgusting and needs changing.

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Lucy Ella . 2023-08-31

MORE AT Google

Service was terrible, don't think I will be going into the Costa coffee at Rotherham hospital again.

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Diane Dooley . 2023-07-19

MORE AT Google

Had Chi Latte which was £4 for a medium and tasted awful. The place was filthy and floor had yesterdays left overs from customers. You have to enlarge Photos to see how bad it is! Staff however were kind and chatty.

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Dafydd R . 2023-07-12

MORE AT Google

Amy is amazing service with a smile so polite to every customer

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Kath Ramsden . 2023-05-28

MORE AT Google

Staff very polite and friendly which is key.

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Richard Bishop . 2023-05-19

MORE AT Google

Sandwich I had was Luke warm and coffee wasn't that hot which is a shame, staff seem to be all over the place, which isn't normal for this coffee shop but it may have just been a off day. Normally reasonable on all fronts

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Rev D Myers (Ang3l) . 2023-05-08

MORE AT Google

The staff are so helpful and kind. We'll done

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John Bunce . 2023-05-03

MORE AT Google

It's a Costa Coffee. Same as all the other Costa Coffees

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David Wilson . 2023-04-08

MORE AT Google

I got an appointment @ Rotherham hospital so while there i purchased a drink of Tea it tasted stale & musty not very nice at all so i took back to counter & mentioned it to the person who was On the till & the only response i got was we haven't had any one else come back with any complaints & said she would have to charge me again if i wanted another ! After paying the first time round i felt it wasn't worth it & said it doesn't matter & left it at that it's very expensive to get anything from Costa hence the name Costa lot money for what got

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Philip Johnson . 2023-04-02

MORE AT Google

They have a great selection of drinks, cakes, and sandwiches.

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Barrie Austin . 2023-03-28

MORE AT Google

There's no excuse to be so slow in a hospital setting! People have medical emergencies and need food. I'm hypoglycemic, in great pain and hadn't eaten all day, trying to get seen at hospital. There are NO grab and go choices, one person on staff chatting with staff, queue wrapped around stand. 15 minutes standing and twenty minutes for food can equal medical emergency! I needed to take medication with food, then had to wait ten more minutes to wait for scalding hot food to cool. A customer had to buy my food as I was in distress ..be aware of your surroundings!

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Lisa Wentworth . 2023-03-21

MORE AT Google

Ok coffee but frequently tables full of used crockery.

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edward pelster . 2023-03-19

MORE AT Google

Pricing has risen at such a pace that Costa is now as expensive, if not more expensive than its competition. A decent coffee, but not worth the price anymore.

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Richard “Grandpa” Colton . 2023-02-10

MORE AT Google

Really friendly people good food nice drinks

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Tina Richmond . 2023-02-03

MORE AT Google

Attended this week and found customer service to be non existent. staff member complaining that due to my order she needed to use different milk, even saying she didn't want to be at work. Order for drinks then incorrect so once rectified initial drinks then only luke warm. Won't be going there again in a hurry, which is a pity

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Jill N . 2022-12-31

MORE AT TripAdvisor

Standard Costa coffee outlet but seems to close when it wants to. Closed earlier than advertised time twice this week.

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David W . 2022-12-17

MORE AT TripAdvisor

Staff are very slow and a little rude. Food is also over priced and limited options… but it’s the Hospital so what choice do you have?

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Andrew Staines . 2022-08-21

MORE AT Google

Great location when you're waiting on someone. The prices are standard but sadly no plugs or places to charge your phone when waiting a long time.

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David Cockerill . 2022-05-31

MORE AT Google

Use this Costa Coffee since it opened Friendly and helpful staff I appreciate that because I have cerebral palsy Always call into it every time I visit the hospital

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Delwar U . 2022-04-07

MORE AT TripAdvisor

It's a Costa so it's pretty much what you'd expect of any other Costa. The lovely chap working Sunday 27th Feb helped me, a stressed out upset in-patient with his enormous patience trying to sort out a Google payment on my phone. I got there in the end, thank you so much, excellent service. Coffee wasn't bad either! :)

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Martin Tune . 2022-02-27

MORE AT Google

All the seating and you are not allowed to sit down. I get it this fecking COVID we are staying to get back to normal

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Martin Tipper . 2021-10-04

MORE AT Google

No inside seating, only outside seating and the tables aren't cleaned

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gareth hague . 2021-09-21

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Bad service young lad wasn't bothered at all

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Laura Bowns . 2021-07-17

MORE AT Google

Usual Costa store. Sometimes they lack of stock for extras such as cinnamon or some syrups. However, it's nice to have a decent coffee shop at Rotherham Trust.

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The Father . 2021-05-28

MORE AT Google

Purchased 2 cafe late's to take away, after paying £6 I expected perfection Unfortunately the coffee was poor to say the least, perhaps even out of date I witnessed other customers asking for popular drinks to be told not in stock Poor service from disinterested individuals I have had better service and more enjoyable coffee from places half the price

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Clairebear911 . 2021-05-24

MORE AT TripAdvisor

In the hospital complex but still doing takeaway food and drink

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Tony Williams . 2021-04-06

MORE AT Google

First time takeaway, after 6 months lockdown. Place was quiet, obviously, but service was as good as usual and cappuccino was as tasty as I remembered!

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David Wilson . 2021-03-25

MORE AT Google

Nice coffee it was nice go out find somewhere to get coffee in these times. The coffee was very nice.

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Caroline Flitney . 2021-02-21

MORE AT Google

Slow service due to the lack of staff. Tables not cleared and regulary cleaned down. When i asked for a clean table I was snapped at saying they were short staffed

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Cat Harvey . 2020-09-04

MORE AT Google

The toastie had hardly anything on

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Francesca Boothman . 2020-02-22

MORE AT Google

Friendly staff and served quickly

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christine rutherford . 2020-02-21

MORE AT Google

Always a great stop off after a hospital appt as it's on the same site. Time to reflect and recover...

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Mark Reynolds-Brown . 2020-02-13

MORE AT Google

Pretty cozy! Staff decent, atmosphere to be desired.

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KryptiK Knowledge . 2020-02-06

MORE AT Google

Decent coffee and selection of light bites. Not cheap but considering you're a captive audience in here it's not too bad

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Tiger . 2020-02-03

MORE AT Google

Good atmosphere, pleasant staff Plus what everyone wants a good cup of coffee with a lovely cake

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David Lambert . 2020-02-02

MORE AT Google

Good staff and friendly and cakes

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Alan Duncan . 2020-02-02

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Good coffee, shame we were waiting over 10 minutes for coffee to be done. Need more staff.

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Janet Hallatt . 2020-01-31

MORE AT Google

Too expensive no normal coffee at a decent price 2.20 for a cuppa tea omg

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Graham Longden . 2020-01-26

MORE AT Google

Latte's never strong enough for me

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david leith . 2020-01-20

MORE AT Google

Staff need sending on a customer service course.

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Margaret Tyree . 2020-01-20

MORE AT Google

Just nice for a small outings with friends etc

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Jeanette Williams . 2020-01-13

MORE AT Google

Great place just to relax with a coffee and a cake

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Stephen Wood . 2020-01-09

MORE AT Google

Staff not team work against one an other

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Mark Wright . 2019-12-30

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Depending on who is working depends on what the coffee is like.

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Helen Fletcher . 2019-12-29

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Coffee very nice and reasonably priced but food and cakes extortionately rip off prices!

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Julian Culyer . 2019-12-28

MORE AT Google

Good Costa and a good place to relax on a visit to Rotherham Hospital.

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Robert Jude . 2019-12-08

MORE AT Google

Always fast and friendly service

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Sandra Angell . 2019-12-02

MORE AT Google

I really liked the hot chocolate, but the service was awful! We were not spoken to politely...we had to repeat our order. The lady serving us couldn't event get my husbands coffee right. We asked for our food to be heated...it was left to the side till we asked again to which we received snarls...hated it!

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beau taylor . 2019-11-20

MORE AT Google

Xmas drinks ok choice but it's not eggnog. Starbucks wins this round.

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Kevin Green . 2019-11-19

MORE AT Google

Staff Abrupt, nearly threw my coffee at me and told a couple off for being at the wrong end of the queue.

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Caroline Ben . 2019-11-18

MORE AT Google

Costa Fortune but you sorta get hooked on it ..

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Alan Roberts . 2019-11-18

MORE AT Google

Lovely coffees from here. Food is very expensive for what you get though.

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Adam Dovey . 2019-11-13

MORE AT Google

Great coffee and friendly faces from staff

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Keith Ward . 2019-11-01

MORE AT Google

Nice coffee when visiting hospital.

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Harry Cawdron . 2019-10-21

MORE AT Google

Staff always seem a little disorganised

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Rhian Horman . 2019-10-16

MORE AT Google

Only complaint I have is no healthy options at all

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alan baines . 2019-10-08

MORE AT Google

Friendly Staff, Nice & Clean Environment

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Clare Weaver . 2019-10-07

MORE AT Google

I enjoy having a hot chocolate from here. They make a excellent drink.

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Zoe Roberts . 2019-10-06

MORE AT Google

The coffee was ok but I could get better at many places for half the price honestly . Went to pay and I was bombarded with many questions / . Would you like to add to your coffee with pastries ,this , that and the other . No thank you I replied . The answer from the waitress was " Suit yourself then " . If this is Costa`s staff training then shame on you .

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mbeckett2013 . 2019-10-03

MORE AT TripAdvisor

3.9 stars is about right. Staff look like they have been given lemons to suck though.

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Martin Trezise . 2019-09-24

MORE AT Google

Iced salted caramel machete got the wrong 4 times and said it dosent exist what I'm asking for iv had the same drink from the same place for months with no problem but the lady with blonde hair was rude and not friendly at all and said we never made that drink I said that's the only drink I ever have from here made us feel horrible giving us mushed ice and milk with toffee in a cup completely wrong wouldn't give it any stars if I could

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Cathy Hoth . 2019-09-23

MORE AT Google

Staff great, hot chocolate brill, chocolate cake smashing but quite pricey.

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Stewart Roddis . 2019-09-18

MORE AT Google

Nice place to pick up a coffee &cake lovely &Staff very helpful, will help you to your table, if needed.

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Angela Pearson . 2019-09-12

MORE AT Google

Always friendly and helpful staff

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Jennifer Wrenn . 2019-09-02

MORE AT Google

Went and sat down while my wife ordered our drinks and food, couldn't believe there was a joiner in doing repairs near the till area, there was dust flying all over the place from him using a handheld sander also a thin layer of dust had settled along the floor,then he started too use a filling compound which had a strong smell too it, all the time this was happening nothing on the counters was covered up, why this could not have been done while closed I'll never know, so very unprofessional.

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Steve Griffiths . 2019-08-15

MORE AT Google

Over priced and coffee taste like mud.

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Chad Chadwick . 2019-08-01

MORE AT Google

Good sausage sandwich just need sauce!

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Sarah Owers . 2019-07-31

MORE AT Google

Lovely and friendly staff at this branch, its my fave xxx

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Lesley Shaw . 2019-07-25

MORE AT Google

Good staff... Amazing coffee and confectionery... But it's Costa so it speaks for itself

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Laura Jones . 2019-07-22

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