Costa Coffee in Rotherham

Ordered a latte a chocolate and a toasties. My latte was nice..not sure of the toasties and chocolate as I didn't have them. 5 or 6 staff behind the counter but none in the dining area keeping tables clean. There's probably 15 to 20 tables and 8 of them were full of rubbish and crockery from earlier customers...no one keeping them clean.

Great little Costa. The staff are very nice and helpful

It's in the hospital so I was glad that it was near the entrance - doors are opening and closing all the time wafting in frsh air. The coffee is good and they have alternative milks and decaff, so we were all happy!

Very expensive for a Costa a chocolate twist and a latte was £7.35

Just been into Costa, Rotherham Hospital. The drink that I wanted couldn't be made as they had run out of one ingredient. Staff made an alternative and suggested I try it, unfortunatrly that wasn't to my taste. They then went out of their way to make another similar drink, which by the way is delicious ! I'm so impressed by their service and friendliness, especially in this heat , when most of us would feel very grumpy and tired. Thankyou so much Ladies for making me feel welcomed. Very much needed and appreciated ♡

Coffee is really good service is sketchy somebif the servers are goodnothets not.

This is Costa within Rotherham Hospital so not your normal Costa of choice. That said, brilliant and friendly service with a quickly provided skinny late. Clean area for sitting and drinking with well spaced tables and chairs. I didn't have any food so can't comment. Small side note as I leisurely drank my coffee: I was in the wrong Hospital 😳🤦‍♂️

Great coffee, fantastic and very welcoming service.

Very poor services asked for a coffee in a normal cup and they said they couldn't do this. I was wanting to sit in and wasn't aloud a normal cup. After 3 of the staff standing there standing united I found it rude so I left and went else where for a drink. I think the staff could improve their people skills.

1st time I got a caramel catardo, it will be the last. I enjoy my drink in the right cup. However they were not doing crockery cups, it is like water, the throth was runny just like a flay white, it should be thick and denser!!!! No point complaining, they just look at you gone out and thr drink is the same as the 1st!!!! 🙄 staff could do with putting a smile on there face too in my opinion 😁😁😁😁😁😁 Have a nice day!!!

Makes great tea and hot chocolate.

Lovely clean shop Friendly and helpful staff, would definitely recommend

This costa coffee is very ideal for a good cup of coffee whilst waiting for an appointment. It would be good as a staff member in your break but the queue is usually too long to wait. Also be good to grab a coffee before work but unfortunately it doesn’t open until 09.30. I think it closes quite early too at 18.00 compared with other costa places. So as a staff member I find I can’t use it. I just think if the money I save by getting one from M&S instead. Nice food just like every other costa. The staff are ok they tend to be very young.

Lovely latte nice and hot. Friendly staff.

I found the one clean table!! it wasn't busy loads of staff stood talking and not interested in customers i sat for 40 mins and not one attempt was made to clear and wipe down anything, including behind the counter!

Asked for a cup a tea and it came with bits in so asked for a replacement and got the exact same thing again but received poor customer service as the staff was rude about it and tried to blame the machine. And it cost £2.65 at that. Ridiculous if you ask me.

Nothing much to say. It's OK for a drink before an appointment or for a walk off the ward. But understaffed tables are often cluttered with oirs from last users

This was inside Rotherham Hospital. They are fast at serving but gets a bit cramped while you wait for your drink. Clean as inside the hospital.

No food just coffee but had to wait in the que after ordering !

It was closing up. Just had a drink of tea

Very happy with the service the coffee was very nice

Dirty tables, expensive, often told can't have China cups when drinking inside. Slow service. Drinks as usual Costa standard.

Nice drinks. Could be cheaper. Don't accept blue light card.

The worst costa I have been to. The service here is the worst. With staff members disputing their shifts and pay and talking down about working for costa, many items out of stock. I mean there is a time and place for everything not while in the process of making orders for customers. Also if the staff is not happy or is having a lack of work ethic the management should rethink about hiring as it’s not fair on customers. Especially in a busy hospital. We’re service and Food should be priority

Very busy Costa in Rotherham hospital but well managed with plenty of staff to deal with the demand when it's busy.

Unfortunately this visit was my worse the service the hot chocolate plus the unavailability of any seating made this my last time I will be going to this Costa.

Usual Costa menu. A long wait for drinks to be made.

Great place for a coffee and cake. Very comfy clean environment. Inside Next Home store. Also drive through and sit in in same store car park. Good selection of hot toasties and snacks. Very pleasant, friendly staff with quick service.

Good coffee and hot chocolate, friendly staff

I had a lovely cappuccino and a sausage bap my other half had a pot of tea and a bre and bacon sarnie. It was very nice. Would highly recommend it

Shouldn't be called Costa coffee more people would go if you changed name to Costa bomb

No the best coffee but definitely expensive 😜

Worst costa i have ever been to the one handing my food was not wearing gloves did not wash her hands the one making the drinks made me the wrong one and no of it was a clean and tidy environment completely opposite for what I expected especially for it being in a hospital setting this is disgusting and needs changing.

Service was terrible, don't think I will be going into the Costa coffee at Rotherham hospital again.

Had Chi Latte which was £4 for a medium and tasted awful. The place was filthy and floor had yesterdays left overs from customers. You have to enlarge Photos to see how bad it is! Staff however were kind and chatty.

Amy is amazing service with a smile so polite to every customer

Staff very polite and friendly which is key.

Sandwich I had was Luke warm and coffee wasn't that hot which is a shame, staff seem to be all over the place, which isn't normal for this coffee shop but it may have just been a off day. Normally reasonable on all fronts

The staff are so helpful and kind. We'll done

It's a Costa Coffee. Same as all the other Costa Coffees

I got an appointment @ Rotherham hospital so while there i purchased a drink of Tea it tasted stale & musty not very nice at all so i took back to counter & mentioned it to the person who was On the till & the only response i got was we haven't had any one else come back with any complaints & said she would have to charge me again if i wanted another ! After paying the first time round i felt it wasn't worth it & said it doesn't matter & left it at that it's very expensive to get anything from Costa hence the name Costa lot money for what got

They have a great selection of drinks, cakes, and sandwiches.

There's no excuse to be so slow in a hospital setting! People have medical emergencies and need food. I'm hypoglycemic, in great pain and hadn't eaten all day, trying to get seen at hospital. There are NO grab and go choices, one person on staff chatting with staff, queue wrapped around stand. 15 minutes standing and twenty minutes for food can equal medical emergency! I needed to take medication with food, then had to wait ten more minutes to wait for scalding hot food to cool. A customer had to buy my food as I was in distress ..be aware of your surroundings!

Ok coffee but frequently tables full of used crockery.

Pricing has risen at such a pace that Costa is now as expensive, if not more expensive than its competition. A decent coffee, but not worth the price anymore.

Really friendly people good food nice drinks

Attended this week and found customer service to be non existent. staff member complaining that due to my order she needed to use different milk, even saying she didn't want to be at work. Order for drinks then incorrect so once rectified initial drinks then only luke warm. Won't be going there again in a hurry, which is a pity

Standard Costa coffee outlet but seems to close when it wants to. Closed earlier than advertised time twice this week.

Staff are very slow and a little rude. Food is also over priced and limited options… but it’s the Hospital so what choice do you have?

Great location when you're waiting on someone. The prices are standard but sadly no plugs or places to charge your phone when waiting a long time.

Use this Costa Coffee since it opened Friendly and helpful staff I appreciate that because I have cerebral palsy Always call into it every time I visit the hospital

It's a Costa so it's pretty much what you'd expect of any other Costa. The lovely chap working Sunday 27th Feb helped me, a stressed out upset in-patient with his enormous patience trying to sort out a Google payment on my phone. I got there in the end, thank you so much, excellent service. Coffee wasn't bad either! :)

All the seating and you are not allowed to sit down. I get it this fecking COVID we are staying to get back to normal

No inside seating, only outside seating and the tables aren't cleaned

Bad service young lad wasn't bothered at all

Usual Costa store. Sometimes they lack of stock for extras such as cinnamon or some syrups. However, it's nice to have a decent coffee shop at Rotherham Trust.

Purchased 2 cafe late's to take away, after paying £6 I expected perfection Unfortunately the coffee was poor to say the least, perhaps even out of date I witnessed other customers asking for popular drinks to be told not in stock Poor service from disinterested individuals I have had better service and more enjoyable coffee from places half the price

In the hospital complex but still doing takeaway food and drink

First time takeaway, after 6 months lockdown. Place was quiet, obviously, but service was as good as usual and cappuccino was as tasty as I remembered!

Nice coffee it was nice go out find somewhere to get coffee in these times. The coffee was very nice.

Slow service due to the lack of staff. Tables not cleared and regulary cleaned down. When i asked for a clean table I was snapped at saying they were short staffed

The toastie had hardly anything on

Friendly staff and served quickly

Always a great stop off after a hospital appt as it's on the same site. Time to reflect and recover...

Pretty cozy! Staff decent, atmosphere to be desired.

Decent coffee and selection of light bites. Not cheap but considering you're a captive audience in here it's not too bad

Good staff and friendly and cakes

Good atmosphere, pleasant staff Plus what everyone wants a good cup of coffee with a lovely cake

Good coffee, shame we were waiting over 10 minutes for coffee to be done. Need more staff.

Too expensive no normal coffee at a decent price 2.20 for a cuppa tea omg

Staff need sending on a customer service course.

Latte's never strong enough for me

Just nice for a small outings with friends etc

Great place just to relax with a coffee and a cake

Staff not team work against one an other

Depending on who is working depends on what the coffee is like.

Coffee very nice and reasonably priced but food and cakes extortionately rip off prices!

Good Costa and a good place to relax on a visit to Rotherham Hospital.

Always fast and friendly service

I really liked the hot chocolate, but the service was awful! We were not spoken to politely...we had to repeat our order. The lady serving us couldn't event get my husbands coffee right. We asked for our food to be heated...it was left to the side till we asked again to which we received snarls...hated it!

Xmas drinks ok choice but it's not eggnog. Starbucks wins this round.

Staff Abrupt, nearly threw my coffee at me and told a couple off for being at the wrong end of the queue.

Costa Fortune but you sorta get hooked on it ..

Lovely coffees from here. Food is very expensive for what you get though.

Great coffee and friendly faces from staff

Nice coffee when visiting hospital.

Staff always seem a little disorganised

Only complaint I have is no healthy options at all

Friendly Staff, Nice & Clean Environment

I enjoy having a hot chocolate from here. They make a excellent drink.

The coffee was ok but I could get better at many places for half the price honestly . Went to pay and I was bombarded with many questions / . Would you like to add to your coffee with pastries ,this , that and the other . No thank you I replied . The answer from the waitress was " Suit yourself then " . If this is Costa`s staff training then shame on you .

3.9 stars is about right. Staff look like they have been given lemons to suck though.

Iced salted caramel machete got the wrong 4 times and said it dosent exist what I'm asking for iv had the same drink from the same place for months with no problem but the lady with blonde hair was rude and not friendly at all and said we never made that drink I said that's the only drink I ever have from here made us feel horrible giving us mushed ice and milk with toffee in a cup completely wrong wouldn't give it any stars if I could

Staff great, hot chocolate brill, chocolate cake smashing but quite pricey.

Nice place to pick up a coffee &cake lovely &Staff very helpful, will help you to your table, if needed.

Always friendly and helpful staff

Went and sat down while my wife ordered our drinks and food, couldn't believe there was a joiner in doing repairs near the till area, there was dust flying all over the place from him using a handheld sander also a thin layer of dust had settled along the floor,then he started too use a filling compound which had a strong smell too it, all the time this was happening nothing on the counters was covered up, why this could not have been done while closed I'll never know, so very unprofessional.

Over priced and coffee taste like mud.

Good sausage sandwich just need sauce!

Lovely and friendly staff at this branch, its my fave xxx