KIKU in Plymouth

Really disappointed tonight guys. Have been coming here every couple of weeks for several years. Whenever there is a delay or issue you are always on the ball. Tonight we ordered starters all bar one arrived a few minutes apart which is normal or course. However we waitied nearly 40 mins for our missing starter, chased it up twice it eventually arrived raw and undercooked. We had to send back one of the starters as it was so greasy and has not been like this before. Didn't order our mains due to how long we had waited. Complained to waitress but just got fobbed off even though it was not busy. Paid our bill as usual but had to remind them to remove the starter we sent back. The young waitresses found this amusing. They then called us back in as they said we had not paid. Showed them our receipt proving we had paid and they still said it had not but let's us go. They said there was a glitch in the system which affected our starters. Perhaps the same for the billing system. Poor service, totally embarrassed at the end also. What a shame as clearly the night time staff have let you down as we have found the the day staff such as Ben and manager always to be fantastic. Sadly you have lost a family of four based on tonight's experience. 😕

Very good service, delicious food, my son and I enjoyed our meal and will go again

When ordering I stated no to a certain ingredient because of an allergy. Food came out with said ingredient and we queried it. Food was swapped out with no fuss and wasn't charged. We took offence to the waiter that took the order coming over and stating that he didn't hear me even though he repeated it back to me at point of order. Then saying it's my fault for not telling them if an allergy....... But that's why I said no to something in the first place. Regardless food was fantastic and would 100% go back

Honestly one of the best restaurants in Plymouth - I eat in or order takeaway from here at least once a month and every time I fall in love again 😋 my dog always wants a taste, too 😂

Absolutely delicious! Tasty, good sized portions, value for money