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4.6

Based on 1.470 opinions finded in 2 websites

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Nº 139 in 950 in Plymouth

Nº 4 of 9 Japanese in Plymouth

CUSTOMERS TALK ABOUT DISHES WITH..fishchickensushiscallopsgingermustmakiduckcookedricesteakbassprawnscrabbeautifultunaprawn

comment_iconOpinions

When ordering I stated no to a certain ingredient because of an allergy. Food came out with said ingredient and we queried it. Food was swapped out with no fuss and wasn't charged. We took offence to the waiter that took the order coming over and stating that he didn't hear me even though he repeated it back to me at point of order. Then saying it's my fault for not telling them if an allergy....... But that's why I said no to something in the first place. Regardless food was fantastic and would 100% go back

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Dan Vassallo . 2024-10-27

MORE AT Google

Absolutely superb. Especially enjoyed the salmon sashimi, tuna nigiri, scallops, green tea ice cream and the plum saki

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Gabriella Loch . 2024-10-26

MORE AT Google

Beautiful food , the duck was unbelievable

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Stephanie Cordy . 2024-10-20

MORE AT Google

Absolutely fabulous evening. Food & service amazing

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Nick Evans . 2024-10-18

MORE AT Google

Absolutely love this place. The food is amazing

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Natalie Visick . 2024-10-11

MORE AT Google

Very friendly and professional Japanese restaurant in town. The guru platter for sharing is delicious 😋 with a mixture of Ryu, spicy maduro maki, samurai, salmon, sea bass, prawn & tuna Nigiri. All served with well cooked 🍳 🍚 rice.

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Aaron GB . 2024-10-09

MORE AT Google

Food is outstanding and the staff could not have been more attentive, in a positive way (i.e. not overpowering but helpful).

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Pete Sheard . 2024-10-08

MORE AT Google

Excellent food, and some dishes I haven't seen before in a Japanese restaurant so thumbs up for that. Service and atmosphere were also both brilliant, would recommend this as one of the top places to go out for dinner in Plymouth.

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James Webb . 2024-09-22

MORE AT Google

Thankyou for a wonderful service today for both bar and table. Food and drink were amazing at my friends birthday lunch. As mentioned today to one of the waitresses, compliments to the chef for the food and compliments to the bar tender for the drinks. Much appreciated from us all who dined at Kuku today. Will be back again soon.

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Laura 1997 . 2024-09-15

MORE AT Google

Food was to die for and the service from Emma was exceptional. It was the perfect treat for my birthday 😁

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lily hambly . 2024-09-06

MORE AT Google

Fantastic Japanese restaurant, great service and atmosphere 👌

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Kristian Glover . 2024-08-27

MORE AT Google

A gem and our favourite in Plymouth! We’ve visited a few times since finding it and are never disappointed. The food is delicious and comes out as it’s ready, made freshly to order. It’s so well balanced in flavours and although on the more expensive end, it’s definitely worth it. Service is brilliant and really attentive - staff are happy to recommend dishes if you’re not sure what to order (the duck spring rolls are a personal favourite). We generally opt for multiple plates to share which allows you to try different things. Even if you don’t think you’d find something you’d like it’s worth a visit as there probably is (it’s not just sushi!).

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Jennifer Haly . 2024-08-26

MORE AT Google

Wouldn’t be out of place in central London

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Andy . 2024-08-23

MORE AT Google

Food is great and I've never had a bad dish there. Highly recommend the sushi sharing players and gyoza. Order everything as a "oner", don't do starters and main. Enjoy!

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Luke Popplestone . 2024-08-22

MORE AT Google

Our favourite Japanese restaurant - we have eaten out in special places all over the world, Kuku up there with the best of them. Service excellent and the food quality and flavours exceptional. If you have not tried - you are in for a big treat.

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WHV1 . 2024-08-21

MORE AT TripAdvisor

This is our go-to restaurant for a date night or special occasion. The food is always sublime. It is a little pricey but the food quality and presentation justifies it. The music used to be too loud, but it appeared to have been lowered the last time visited which was better as we could chat more easily.

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CWCC . 2024-08-20

MORE AT TripAdvisor

Very delicious food and beautifull presentation.

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Wilfred Prins . 2024-08-19

MORE AT Google

Very fancy place for having good good shisha and fun. Staff was friendly and helpful. Di performance was excellent. Enjoyed a lot. Wide selection of food and drinks is amazing. Would definitely come back.

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Explore04460200450 . 2024-08-18

MORE AT TripAdvisor

I actually came for the shisha - but also food is tasty, the drinks amazing without alcohol! But what I enjoyed the most to dance with the singer!

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Jane S . 2024-08-16

MORE AT TripAdvisor

Lunch at Kuku followed by The Devil Wears Prada at the theatre. 😊 We always enjoy the food and service here and it’s only a five minute walk to the theatre, it’s also near the shops and central for Plymouth. We like edamame beans, Kuku prawns, duck spring rolls, crab and mango stack, sushi, tofu teriyaki, tempura veg and rice. The puddings are good too. Saturday lunch was nice and busy/buzzy atmosphere. Excellent restaurant

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Happy eater . 2024-08-13

MORE AT TripAdvisor

Great restaurant, and a bit of a hidden gem if you don't know about it. I ate here with colleagues and clients to celebrate and was not disappointed, it's an absolute sushi-lovers dream. The waiting staff were extremely helpful, with plenty of advice relating to the menu and worth listening to when they recommend dishes. The food was divine and generously-sized portions, and, although very busy, we did not have to wait too long for it to arrive. The waitress didn't even blink when we added to our order mid-way through eating. First class food and first class service, highly recommend this place.

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Darren Roberts . 2024-08-06

MORE AT Google

Amazing sashimi very fresh and tasty fishes 🤤😍

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La Jolie nails . 2024-08-04

MORE AT Google

This was a fantastic meal. We were served by Daniel (“Przemek” from Poland). We were rushing a bit to get to the theatre and Daniel was so helpful. We had the vegan sharing menu and it was delicious. Many thanks indeed from us. We had a lovely evening. ☺️👍

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John Dickson . 2024-08-04

MORE AT Google

Outstanding place, great service and the food was exceptional. I can’t praise this place enough, we only visited for the evening for work and the meal was sensational.

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Aiden Bagheri . 2024-07-31

MORE AT Google

Amazing service and food, 10/10

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Sam Cobham . 2024-07-13

MORE AT Google

Food was superb, staff were all excellent. Lovely atmosphere, I'd highly recommend.

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Miles Fowler . 2024-07-12

MORE AT Google

Can't fault. It's a whole food experience. Lovely vibe, great drinks and amazing food! Not cheap but it really is a whole experience.

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Laura Atkinson . 2024-07-03

MORE AT Google

Once again, we wereclooked after superbly from the moment we entered until we left. The food was excellent and very tasty. The staff helped us with questions we had about certain dishes, which meant we all had dishes that we could eat and enjoy. We all thought the food was good value for the price paid. Once again, we have left, suitable sated. Thank you to all at KUKU.

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Edward Victor Cavell . 2024-06-15

MORE AT Google

What a place, amazing food...my wife's 35th b day and the best meal we've ever had. Special mention to dan the waiter....he chose our menu tonight and made sure we had the most popular dishes. If you are struggling to know what to have ask the staff as they will make sure you have a lovely meal.

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Jon Mcquade . 2024-06-08

MORE AT Google

Had a lovely, relaxed evening meal at KUKU. The portion sizes are fantastic, and very tasty. The staff seemed a little stressed when we initially went in, which is understandable as the place was packed., but were still very helpful and polite. We booked ahead by phone, which was worth doing as the website said there was no openings until 2045, but on the phone they were able to get myself and my wife in at the sushi bar area (totally fine, actually preferable to a table for the experience) much earlier. Food is dispatched as and when its ready, so don't expect to have everything arrive at once for your party. This is the way in a lot of sushi/oriental fusion places though, so was expected and everything we ordered came very quickly and was presented fantastically. We were very impressed, and will certainly be back again when we have another child-free night!

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jono harv . 2024-06-01

MORE AT Google

One of the best sushi places I've been 😋

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Juanita . 2024-05-23

MORE AT Google

By far the best restaurant in Plymouth. Sensational food, amazing cocktails and wonderful staff. 10/10

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Kt Coates . 2024-05-09

MORE AT Google

Second time going to kuku and again what a lovely experience! Friendly and experienced staff and food to die for!

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Bradley Manners . 2024-05-08

MORE AT Google

delicious food 😋and friendly staff😁

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Chris Wong . 2024-04-06

MORE AT Google

Amazing food and drinks. Will definitely return for more

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James Eaaton . 2024-03-26

MORE AT Google

I love Kuku. The service is always fast and pretty attentive, never have to wait long for food or drinks and always nice staff. The food itself is fabulous. Maybe not classic sushi but very much comfort food of the highest order. Always delicious and always look forward to coming back

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Anthony . 2024-03-20

MORE AT Google

Someone recommended KuKu and whilst we hadn't booked we were able to sit at the Sushi Bar. Very busy restaurant, with stylish decor and friendly, attentive staff. The food was delicious, lots of flavour, and served quickly given the number of people ordering. The waiter suggested we try different dishes, which was a good shout as we shared everything. Highly recommend this Japanese restaurant and would return.

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jo . 2024-03-17

MORE AT Google

One of the best meals I've had in a long time, portion size were good, taste was amazing and price was reasonable, great service and a lovely atmosphere.

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Kevin Gregory . 2024-03-14

MORE AT Google

Tasting menu was fantastic, so much food and the service was excellent. Highly recommend. The staff are friendly and helpful. It’s not a quiet restaurant but it adds to the experience.

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Devon Daddy works . 2024-03-11

MORE AT Google

I was a bit disappointed with my meal here a few weeks ago. Staff were really friendly and sushi was quite good but a lot of over-sweet sauces and generally wasn't as high quality as I was expecting for the price (£60 each 1 alcoholic drink). The vibe was also quite party party (loud music) - so maybe good if you want somewhere fun and you are into sushi (it is v popular and was packed), but I think I prefer a more authentic vibe.

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Harriet Smith . 2024-03-01

MORE AT Google

I love this place. The food is epic and the service is perfect. Attentive but not intrusive. Sadly only had the chance to go twice but somewhere I will always go when I visit Plymouth

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James . 2024-02-23

MORE AT Google

Delicious cuisine, brilliant service. Will definitely return.

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Leona Waddington . 2024-02-10

MORE AT Google

Absolutely stunning food. My next favourite place to eat 😊🖤 so beautifully crafted

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R_a_i_n_b_o_w_a_t_e_r Rainbowwater . 2024-02-07

MORE AT Google

Food was amazing, our waiter Daniel was so lovely and attentive!

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Lindsay Donga . 2024-02-06

MORE AT Google

A fabulous clean and smart restaurant, started with the king prawns and was blown away by the flavours, followed this with a crunchy duck dish, mmmmm, the portions were so generous I couldn't manage anymore. Will definitely return.

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Sheila Harris . 2024-01-29

MORE AT Google

Best restaurant in Plymouth! Never fails to deliver premium service and food standards

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Mike Pipis . 2024-01-03

MORE AT Google

Really nice place. Food delicious, well made and presented. Staff were really great. Quite expensive but worth it for the food and and service

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Mark Oakes . 2024-01-03

MORE AT Google

First visit but exceeded expectations. Friendly, knowledgeable staff who took the time to go through the menu. Food was excellent. Will definitely be going again.

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Hamish Anderson . 2023-12-30

MORE AT Google

Simply stunning. Always a pleasure every visit we come. Over 5 times and always consistent and brilliance shines! Hospitable staff from arrival to departure. Food is always unbelievable, and even if we don’t like something, there has been immediate response to rectify any such (very rare) situations. Love love love!!

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DCG Photo . 2023-12-23

MORE AT Google

I had the Sushi it was amazing. Definitely going there again

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Debra Wood . 2023-12-18

MORE AT Google

Excellent food, great service and would highly recommend to anyone in the area to try

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Andy S . 2023-12-10

MORE AT Google

Fantastic place. Great food and service. I will return.

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Go Fastly . 2023-12-10

MORE AT Google

Lovely, however a little drafty where I was sat

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Yvette Jefferis . 2023-12-02

MORE AT Google

Food was absolutely amazing, staff was super friendly, offered to make us any cocktails we want even if it wasn’t on the menu (as long as they had ingredients) Presentation was lovely and food was very filling. Also food arrived really quickly. Definitely recommend

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Baiba Dzerve . 2023-11-28

MORE AT Google

Stunning food, ambience and service as always

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John Wilkie . 2023-11-26

MORE AT Google

It took the staff 20 mins to take our order, when someone finally came over to take the order they said “is that it, that wont be enough” bear in mind we ordered 3 staters, 3 types of sushi and tokyo seabass. The staff were rude and seems like they don't want to be there. I would recommend they employ some friendly staff which would make the experience better. The food was great, i cant complain. We asked for the bill and this took them 15 mins to bring.

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D . 2023-11-23

MORE AT Google

Wow. Just wow. Enjoy it. Order sake.

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John Melvin . 2023-11-22

MORE AT Google

3rd visit here over a number of years. Never disappoints. We had the non sushi tasting menu. The food was delicious. I normally get full up quite quickly which can spoil a meal, but these were perfect portions and such a variety, it made me want to keep on eating. Service was very good also. The only downside was the ladies toilets…….Hand dryer not working, bin overflowing onto floor, cobwebs and generally needed a revamp. They weren’t at all in keeping with the remainder of the restaurant unfortunately.

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GeeJayPezza . 2023-11-20

MORE AT TripAdvisor

Came here with a group of friends. It’s a good place to go for lots of sharing dishes. There is a wide variety of foods including suitable food for vegans. Lovely atmosphere and staff. Highly recommended

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Eden C . 2023-11-17

MORE AT TripAdvisor

Delightful asian fusion food with excellemt service.

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steve ellis . 2023-11-15

MORE AT Google

Had a great time here for my 21st birthday. The special teriyaki today and tempura was amazing! Excellent plating of all the dishes and a very unique dining experience

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H Brown . 2023-11-05

MORE AT Google

Been numerous times over the years and we have never come away disappointed. Amazing food (the miso soup is the best I've ever had) and the service is always exemplary - nothing is too much trouble and everyone is very polite. We would definitely recommend the tasting menu to any bigger group - it's such a unique experience and fun to try so many different dishes.

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T P . 2023-11-05

MORE AT Google

Great food , very good service would defo go again

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Danni Wharton . 2023-11-04

MORE AT Google

This place never disappoints, on the service or the food and drink. Went twice in a matter of weeks, once with family and once with friends. Both times it was a culinary delight. Consistent with the quality of their food always.

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wmandw2018 . 2023-10-25

MORE AT TripAdvisor

Another fabulous visit to Kuku. Martin our server was amazing. He was so knowledgable about the menu and was able to talk us through everything as well as enthusiastically recommend menu items. 100% worth a visit if you get the chance!

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kbabcbcb . 2023-10-21

MORE AT TripAdvisor

BEWARE GLUTEN FREE We went as a group of six and the whole experience was on the whole a positive one. Very busy, but staff were attentive and food prompt and tasty. I was the only Gluten Free person and I follow a strict diet so ordered from the specific menu. Somewhere along the way I must have been served the wrong food, all I can imagine happened was 3 of us ordered the same meal and my gluten free battered items were put on one of their plates instead of mine as they all looked the same. Fast forward 7 hours and I had a very poorly night (no details necessary 🤢). As a result I'm afraid I can't go back, but for those who don't have to do careful the food is lovely!

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donnad414 . 2023-10-20

MORE AT TripAdvisor

Great quality food and fantastic service. Would highly recommend. We mentioned in conversation with the waiter one of my daughter had been for an interview and it was the others birthday and they made desert very special with personalised messages. Amazing. Thank you

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Julie R . 2023-10-15

MORE AT TripAdvisor

Best Japanese food we have had out side of Japan

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Brad Salazar . 2023-10-08

MORE AT Google

Excellent service, superb food. Been more that 10 times now and leaves me wanting more each time I go. Super friendly staff and very informative. Would highly recommend

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kieran Hepworth . 2023-10-05

MORE AT Google

We had the most exceptional food and service. Not cheap but incredible quality and very attentive waiting staff. Highly recommended for a special occasion!

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Emily Niekoop-Bird . 2023-10-01

MORE AT Google

Amazing food !!!! Staff very friendly, great atmosphere, definitely will be back

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Monika Kownacka . 2023-09-28

MORE AT Google

Great menu and friendly/attentive staff. Floor is very slippy so beware if wearing heels. Great vegan/veggie options

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Charlotte . 2023-09-25

MORE AT Google

Nice place, helpful and friendly staff, amazing lava cake.

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Daniel Golder . 2023-09-24

MORE AT Google

First time at Kuku - we were sat down right away and given an explanation of the menu. Service was super friendly, these guys are very attentive. We ordered the vegan maki platter which was just ridiculously good, we loved that our waiter explained to us briefly what was on the platter, he seemed quite passionate about the food himself which was great. The raspberry kombucha is probably the best non alcoholic thing I've ever drank in my life (my partner agreed). We also had cauliflower katsu (also amazing) and teriyaki tofu which was again, simply amazing. Food was an absolute 5/5 - the only small criticism I have is that the atmosphere was a little uneasy - it was a packed restaurant full of good vibes but the staff seemed quite rushed and anxious at times trying to keep up with the flow of people (I totally get it though - no judgments here). If the staff were just a little more 'zen' this place would quite literally, perfect. We are definitely coming back!

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Bruno S . 2023-09-24

MORE AT TripAdvisor

Great meal and awesome High quality sushi not found anywhere in Plymouth :)

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Samuel Bouchnak . 2023-09-21

MORE AT Google

Good food and big drink selection. Staff are knowledgeable and friendly. Sashimi selection is good quality and big portion for price. Would definitely recommend.

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Em Bibby . 2023-09-19

MORE AT Google

The food was perfect, staff were very attentive and a lovely atmosphere. Would definitely recommend getting a few dishes to share.

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Luke B . 2023-09-19

MORE AT Google

Well what a great surprise to stumble across this. Pre theatre meal with my daughter. Food superb, service really superb, decor attractive and spotless. ( toilets need some revamping) All in all a great experience.

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Judith N . 2023-09-11

MORE AT TripAdvisor

Very beautiful and very large restaurant! We were quickly served to say that the establishment seemed packed (around thirty minutes, very correct and proves the freshness of the products 😉). The sushi was to die for and going to Japan, I'm pretty picky! Very well presented dishes and prices are affordable. The staff is also very caring. We were able to take our dog with us after calling before booking (I recommend going through this step because the restaurant seems to assess on a case by case basis whether the dog is accepted which was normal for us given the standard of the establishment ). However, I do not recommend taking your little one with you because there is a lot of noise and it did not seem pleasant for our dog and was not pleasant for me either. Apart from this small detail, everything was great!

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Estelle Rion . 2023-09-10

MORE AT Google

Great food but music was unbearably loud. We could not hear each other speak at our table. More like a club.

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Rebecca Hood . 2023-09-10

MORE AT Google

A bit too loud around the tables, fried noodles r not too much of the Japanese style. But overall a good experience.

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ber c . 2023-09-10

MORE AT Google

MY WIFES FAVOURITE RESTAURANT SO EVERY TIME WE VISIT OUR DAUGHTER IN PLYMOUTH WE ALWAYS GO THERE. ITS NOT CHEAP BY ALL MEANS BUT THE FOOD IS IMMACULATE AND YOU NEVER LEAVE HUNGRY.

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KCGT . 2023-09-08

MORE AT TripAdvisor

Our first time there,we were recommended by a friend. The food was superb. I was a little apprehensive about the food. How wrong was I. Vast choice,excelently cooked,very good flavours. Price was very competitive. No complaints at all. Highly recommend to everyone.

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Explorer31256672456 . 2023-09-08

MORE AT TripAdvisor

Excellent food and service. Had the guru platter which was really tasty. Staff explained through the different dishes which was a real help. Definitely recommend. 😊

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Ian Gourlay . 2023-09-06

MORE AT Google

Unfortunately, our experience didn't reflect the good reviews: it was very loud + the food took a long time and was just average.

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Thomas Reheis . 2023-09-02

MORE AT Google

Lovely food. Nice relaxed atmosphere

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Lee Perkins . 2023-08-31

MORE AT Google

Hands down. Best restaurant in Plymouth. I have never been disappointed here. I love it!

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Alannah Palmer . 2023-08-22

MORE AT Google

I dined alone, so chose to sit at the bar. Excellent service, food and wine

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Cathy Plant . 2023-08-15

MORE AT Google

Excellent tasty food served to us by really lovely staff, we didn’t really know what to order and the staff took there time out to explain how it all works and we could order a few dishes at a time and to order more if we wanted.Obviously we did as the food was delicious.Looking forward to our next visit.Thank you for a great evening.

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Nikki D . 2023-08-08

MORE AT TripAdvisor

Beautifully presented delicious food.

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Jd Pen . 2023-08-07

MORE AT Google

We arrived at Kuku's as a walk-in party of three and were seated at the sushi bar, which in our opinion was the best seat of the house. We had an amazing time watching the chefs prepare food whilst enjoying our incredibly nice sashimi and rolls. Definitely ask for the chef's special; the red dragon packs some sriracha, but is definitely a treat. The friendly accommodating staff, amazing chefs and their simply stunning food definitely will make us return to Kuku when we'll be in town.

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Sissy Van der Aa . 2023-08-05

MORE AT Google

Very noisy, small portions and not cheap!

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Rikkie Carette . 2023-08-03

MORE AT Google

This place is Sushi heaven! The location and the atmosphere is top notch, staff are brilliant - Always so welcoming and accommodating. Food is out of this world. Every time we go to KUKU we end up overeating and getting in to a food coma just because we can’t get enough. If you are a Sushi lover you need to visit this place. Make sure to ring them up and make a booking before you go as they are always very busy. Especially the Fridays and the weekends. Definitely a must visit restaurant in Plymouth.

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Sumalka Mendis . 2023-08-01

MORE AT Google

This place is Sushi heaven! The location and the atmosphere is top notch, staff are brilliant - Always so welcoming and accommodating. Food is out of this world. Every time we go to KUKU we end up overeating and getting in to a food coma just because we can’t get enough. If you are a Sushi lover you need to visit this place. Make sure to ring them up and make a booking before you go as they are always very busy. Especially the Fridays and the weekends. Definitely a must visit restaurant in Plymouth.

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lankangirlinplymouth . 2023-08-01

MORE AT TripAdvisor

Visited with people who had already been and experienced this amazing place and it was fabulous. The building itself is stunning and we had a drink in the bar first getting comfortable of the sofa's. We ordered a selection of different starters to share and as the food is freshly cooked it was brought out as it was ready and was such a great experience then we all had our own mains. The presentation was wonderful and the atmosphere was great and got busier as the night went on. The service was amazing, the staff knowledgeable and friendly and tried sushi for the first time, I'm a convert. Thank you for this new experience :-)

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Jo-Anne E . 2023-07-28

MORE AT TripAdvisor

Food was incredible yet again. The staff were attentive and friendly. It was really busy (as it should be when it's this great) but there wasn't much of a delay on the food or being served at all. The only negative is that their card machines don't have a gratuity/tip button so it's impossible to show our appreciation. The only time I've had cash on me in the last 3 years was when I was about to put it in a birthday card!

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tribster1990 . 2023-07-26

MORE AT TripAdvisor

Fantastic restaurant, superb food, relaxed ambiance, autism friendly. We were a family of six, three adults & three children. We were very impressed by the standards of food, service & cleanliness. Definitely going to go back.

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Angela Lidder . 2023-07-26

MORE AT Google

Really enjoyed this restaurant. The food was great and the waiting staff were very attentive and knowledgeable about the food.

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MikePlymouthreview . 2023-07-23

MORE AT TripAdvisor

Amazing food and cocktails. Best sushi I have ever eaten!

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Kerry Calvert . 2023-07-04

MORE AT Google

Service seemed a little disorganised. We were advised when we ordered that we would receive dishes at different times, depending on when they were ready. I understand that's the way they do it but 2 of the dishes we ordered (appetizers) didn't arrive until 2 hours after we ordered them and followed up with staff regarding them I felt like there was a lot of staff on but I'm not really sure what they were doing because we got left alone for very long periods of time. Drinks that we requested only turned up after we reminded them, and when the guy in charge realised we weren't happy with the service we received he wasn't apologetic. It kind of seemed like he knew we weren't happy and instead of finding a way to ensure we went away happy he just gave up. It's worth mentioning we spent over £200 and we did leave with the feeling that we were valued customers. I think the manager was glad to see the back of us. I would also like to say that we didn't complain and we didn't cause a fuss. Just that we mentioned that we waited a very long time I do have to say though that the food was very nice. We all enjoyed what we had but the service let it down . There are other places I would prefer to go in the future.

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Tom Smith . 2023-06-25

MORE AT Google

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Japanese
outdoor_seating_103942takeaway_103942delivery_103942

Really disappointed tonight guys. Have been coming here every couple of weeks for several years. Whenever there is a delay or issue you are always on the ball. Tonight we ordered starters all bar one arrived a few minutes apart which is normal or course. However we waitied nearly 40 mins for our missing starter, chased it up twice it eventually arrived raw and undercooked. We had to send back one of the starters as it was so greasy and has not been like this before. Didn't order our mains due to how long we had waited. Complained to waitress but just got fobbed off even though it was not busy. Paid our bill as usual but had to remind them to remove the starter we sent back. The young waitresses found this amusing. They then called us back in as they said we had not paid. Showed them our receipt proving we had paid and they still said it had not but let's us go. They said there was a glitch in the system which affected our starters. Perhaps the same for the billing system. Poor service, totally embarrassed at the end also. What a shame as clearly the night time staff have let you down as we have found the the day staff such as Ben and manager always to be fantastic. Sadly you have lost a family of four based on tonight's experience. 😕

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5.0

483 Opinions

location-icon58 Ebrington Street
Japanese
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I genuinely wish I could give this place 10 stars, the owner managed to squeeze us in between bookings and I can see why they are booked out every day. The food was the best I’ve had in a very long time, cosy atmosphere and attentive staff.