KFC West Wickham - Wickham Road in Bromley

This place is absolutely disgusting. I ordered popcorn chicken luckily I looked at my food before eating it because all of it was covered in black mould absolutely disgusting. I’m never going there again!!

Respected kfc owner , The staff name was Satiya . This person have no sense to talk with customer . This guy talking very bed words to every one . This guy can't talk nicely with everyone . If you want to check then check your dashcam how he was talking with delivery guy . The time is 6:56 Pm to 7:04 Pm 31st October 2024 this is dashcam time you can check

Food given me heart burn . They must be not using fresh oil to cook there food

Bad experience with employees, rude and ignorant.

they gave me food without tray in burger bread was cold nobody sad sorry

Ordered 4/5 over a 4 year period and never once had a complete or correct order. I think it’s where intelligence goes to die! Just another example of the country’s race to the bottom and standards slipping!

A very quick service, very friendly at both windows, good was also freshly made

Food arrived and half the order was missing, but they refused to refund. Customer service shocking. I will never order food from here again.

This has got to be the KFC I have ever been to, The food is fresh and very hot, unlike all the other ones

Avoid this KFC… They do not give you your full order so what you pay for you do not get our kids were starving hungry and we came home with empty boxes and hardly any of the food I had paid for. When I rang they tried to say I was lying, then they said to get a refund I needed to come back into shop. I have made a formal Complaint. Please don’t go here save yourself the misery and stress!

Missed the chips again, made us wait so long for 5 meals and forgot the chips. Third time deserves a review.

Chicken a little stale but I did order at 10:30pm. Was nice for a post-concert snack.

Hit and Miss. 50 / 50 Used drive through 3 times in the past month. First time chicken was cooked through. Second time the chicken was on the cusp so I saved it for later and heated it extra hot to cook fully. Third time chicken was on the cusp again. It was a small order so I don't eat the chicken and just has the chips. Visits were late evening / night. No long wait at the drive thru. Had to pull in the waiting area on 2 visits so they could get the order ready. Recommendation: ALWAYS break pieces of chicken in half first to check they are fully cooked.

Avoid if you can, accidentally ordered from this place when I should have selected Addiscombe branch on just eat. Ordered two items and they manage to get 50% of the order wrong! The other item (hot wings) were horrible, not fresh and most likely been sitting out for a while. They have a time limit on these wings but no doubt this franchise is saving money and ignoring those expiry times! The chips were soggy and seemed like 1/2 a portion! It’s not the first time they got order wrong and on more than one occasion gave me all drumsticks on a 10piece bargain bucket!

Chicken soaked in grease and rude staff through drive through.

Using the drive thru is only worth it if you've pre-ordered. I have a discount code and it didnt work when scanned. The attendant didnt know how to resolve it or make any attempts to manually input into the system and just kept holding out the card reader. Ordering in store is a challenge, takes ages and staff aren't overly helpful. Always seem to get part of an order wrong. I love KFC but this place frustrates me!

It's better to buy directly from drive thru KFC, as it is always freshly cooked and price is cheaper compared to Justeat app. Staff are very courteous and excellent customer service.

Best KFC I've been to.... Clean tidy....staff well presented.... And then chicken..... Wow better than any other I've been to.

Everytime I come here there's either things missing or they've got the order wrong Never again

Worst kfc branch ever ! I don’t know if it’s due to management change of what but the chicken recipes have definitely changed and does not look or taste like kfc . Their burgers are made with zero care and love and just lazily slapped together, doesn’t even look edible absolutely disgusting

Visited the drive thru and got a mighty bucket for one. The food came out quickly, although I am surprised that the price has literally doubled since I last got a KFC.

Absolutely disgusting!!!🤢 dripping with oil I actually threw it away. I decided to give it a try one last time and this branch is always bad yet alone the quality of kfc is absolutely shameful!! The fries, the chicken and even the drink is terrible. The only thing that's still fine is the corn and the gravy! Which I'm guessing isn't made by them. To be honest I wish I could get a refund. Total waste of money! Better to go Morley's or favourites. So greasy. Took to the rest away to give to my dog actually but the grease so mad I'm might not. That tissue was after I soaked away 3 other tissues from the chicken.

Shouldn't have to wait 15 minutes for chicken and chips at half 4 on a Sunday. Order was correct and the food is what it is.

Often visit the drive through on my way home, last time asked for my order and stated "NOT a box meal", but the person taking the order put it through as a box meal, then when I pointed it out she got frustrated as she pointed out it "Was a box meal" cost me more and waisted food I didn't want.

Chicken extremely salty. Disgusting

Staf un happy. All tables fully never been cleaned. Dirty. Floor everything dast every single corner. Staff at the back just talking. Chips no cleaned perfectly.

Ordered from just eat, food never arrived. Nobody picked up the phone. Worst combination of 2 appalling organisations I've ever known. Stay clear.

Food took a while not enough flavour on chips and food was just warm.

Ordered a 14 piece bargain bucket. Asked for a minimum number of drumsticks. Woman behind countered added 9 drumsticks out of 13 pieces !!! Disgusting customer service as well.

The drive thru was extremely slow. I was quieting for more than 30mins. Won't go there again as its everything but fast!

Long wait for food.. Disappointed with the whole experience.

Staff need training!! They mess up orders all the time and try to argue when they’re in the wrong.

Worst kfc I’ve been to. No one knows what they’re doing. People are always complaining aswell when I go inside.

Staff need more training, everytime I come here they either mess up the order, the card machine doesn’t work, they’re rude or it takes ages to get the food.

Took 20 minutes to receive a very small order. Staff ignored me and had no rush at all

Ordered through drive thru. Very quick service. Staffs are friendly. By the time I moved to next window the food very ready. Food was very fresh and tasty. Love to visit this place again.

Lovely establishment. I'm a big fan of fried chicken and this place does it better than most! What a lovely touch to have a drive thru. There aren't many of those around the area so that's great and earns an extra star. Atmosphere is a weird thing to judge a KFC on because do you really want lots of people there? Slowing down the food, being noisy, I think not. 5* is a fair score for this lovely place.

Lovely food. Amazing service too. Manager was more than happy for us to check all of the modifications that we done before we left. They did however forget the dips which is both our fault and theirs

it's my local, and I love KFC BUT they 8 out of 10 get my order wrong, and they always have run out of something 😮 Today, they missed 3 items. The staff really didn't care Rather than them correcting the mistake, I had to prove items were missing difficult when the self-service machine had no paper, which no receipt. I had to ask him to use the screen to recall the order. To say I'm angry is an under statement.

Card machine wasn't working, but insisted it was my card, food is always cold

As expected and average in every sense. Food was as expected. Staff were not overly friendly, but were efficient. Some tables were clean, others were not.

This is the WORST KFC branch going. It certainly is not a fast food takeaway. They can never get an order correct first time. I will never even waste my time again going to this branch

Lovely shop and good customer service.

Nice ambiance. Great food and very friendly customer service.

Very bad service and irresponsible. 3days ago I bought a kids meal, it didn’t cooked well . And the management also didn’t listened about it. And also manager is very rude .

service was zero today i was there and waiting on the counter around 7.50 its urgent my bus was in 10 min i was calling again and again but nobody was there to attend me so i went out from ther

The staff is very helpful and the food is fresh and tasty. One of the best KFC I have ever seen.

Staff always willing to help and are polite. Food handed over within minutes.

My recent visit to KFC was delightful, and I must commend the exceptional service provided by Paramyjit. Her politeness and professionalism created a welcoming atmosphere. She ensured my order was accurate and went the extra mile to make my experience enjoyable. The food was delicious, and Paramyjit's friendly demeanor added a special touch to my visit. Kudos to her and the entire staff for making my meal memorable.

Before I elaborate on my experience, I just want to say that I went there late on a Friday night about 10.15. Anyways, I wanted to buy a bucket 10 piece. When I've brought from there before they have allowed me to suggest the pieces I would like. The manager that evening said 'No' and wanted me to have a bucket of wings and legs, then said it was too late to cook anything else. His attitude was off and the way he spoke to me you would have never thought I was the customer or he wanted to get my custom. I won't be going back to this KFC, I'd rather travel a couple of miles than go to this Wickham Road one again.

Very friendly staffs. Good food. Nice ambiance to sit and have good dinner with peace of mind🙂

Order didn't even show up and so wasn't prepared. Staff were rude and there was a massive water leak. Gushed out every 10 minutes or so and only a cone on one side. A couple got a little splashed but anyone could have been sitting there or walking through. Unclean toilets and general bad experience.

Great KFC flavour with good service was empty when I visited so can't really comment on atmosphere but enjoyed a nice meal

Most appalling service received today at the drive thru: this evening - sheer chaos and multiple orders coming out incorrect. After eventually receiving my order I was stationary for a further 15=20 mins while the orders for the 4 cars in front were rectified. I highlighted this to the manager and the staff who were desperately outside trying to resolve the confusion - they were all conversing with each other and not in English so I was non the wiser: - the manager attempted no apology in regard to the chaos and my now lukewarm bargain bucket was anything but a bargain …his response ‘go round and queue again in the drive thru if you want the food hot!, Customer service at its lowest - positively shocking!!

Gravy and popcorn chicken had a strange taste table wasn't clean, but the service was very quick, that said, it's only the 2nd time I've eaten here, the first was a few years ago, I rated it poorly then, seems not alot has changed, won't be eating here again, mcdonalds is a 5 minute walk

Do NOT order from thee guys on just eat. I ordered a mal with w bottles of tropical they gave me a can of Pepsi max (Mum can't drink Pepsi max and she disabled I ordered from Doncaster to get delivered in Croydon). I called the shop and asked if they had tropicana and I was told yes, I asked why I had been given Pepsi max instead. The guy took the phone and put it on the side-I was shouting "hello" for about 10 minutes. They then left the phone off the hook so I couldn't get through. ABSOLUTELY DISGUSTING SHOULD BE ASHAMED!! I WANT MY MONEY BACK...

No one can speak English, you struggle to understand. They never get the order right even though you repeat it 100 times and they’re so rude. Chips are like cardboard and the chicken tastes like it’s been sitting for days. Wouldn’t recommend

gross customer service. stacks of stock on sides where nobody has bothered also when returned filet burger they have me wrong , they stood behind the desk discussing the food like they don't know what to do with it .awful . manager zero help just wondering around ignoring customers

Drive thru is great.. there is also an outside area to eat or inside

Couldn't add to my order on the machine, had to go to the counter, and order everything in person. Service was good, when I eventually got it

Quiet, slow, but doesn't give correct food when ordered.

This has to be the slowest drive though I have ever been to. Avoid and go somewhere else or it willl be dinner time before you get your lunch.

Awful service, chicken pieces not properly coated leaving a thin coating not the thick crunchy coating it should be. Many bad reviews. V suspicious about the few 'Marvellous' ones!

Orders to eat in at the self service device. After placing my order I waited at the counter for quite a while. Two young men were standing with their backs to the counter preparing orders. It seemed that deliveries were given priority. Eventually one of them plonked a bag in front of me without a word - he didn’t even look in my direction. I asked him if this was my order and he simply turned and said “yeah” before turning his back again. I had ordered a coffee and asked for some sweetener. He pointed at a container and said “there”. I pointed out that it only had sugar and asked if they had any sweetener (I’m diabetic). He simply said “no”. While a was eating a man came in with his young son. They waited several minutes at the counter without being acknowledged and eventually walked out and I can’t say I blame them. There was nobody else in the restaurant and given the appalling level of service this doesn’t surprise me.

Good place only go once a month chicken breast is tasty in bucket.

With nobody in the shop we waited at the counter for over 5 mins before someone appeared. After asking if we could be served we were told to wait 1 minute!! Two other members of staff then appeared and the person we had asked to serve us asked one of them to serve and they refused!! The place was not busy with only one order on the screen!! Time of visit was 12:50. AWFUL AND DOWN RIGHT RUDE SERVICE, add to that there was kfc litter strewn everywhere in the carpark. AVOID AT ALL COSTS.

I popped in yesterday. The food was fine. The customer service is terrible. The guy threw my food down on the counter without a word. The rest of the customer service assistants just stood around speaking in their own language. #poor

Average quality food and poor service. Only saving grace was the colonels secret recipe

Yet another mess up. Granted I ordered from Just Eat. Order never arrived. Usually the order is just cold or wrong. I wouldn't order from here again.

Aways something missing in box meal...

Would give them 0 stars if I could. Chicken was so overcooked it was hard. Fries had a funny taste, I think the oil on the friers hasn’t been changed. Ordered supercharger mayo twister wrap, could hardly see any mayo, chicken was hard and there was no pickled slaw, but a few pieces of lettuce. When I called the store the staff told me that is how it’s supposed to be 😅 not the first kfc I have been to. Told me that when I come next time they will make it properly 😅 I won’t be coming again, this shop should be shut down, they aren’t following the kfc standards and even recipes.

Horrible service experience and food order was incomplete, chicken was hard, never going to this KFC again.

Asked for cup of hot water for a babies bottle and staff said coffee machine was broken. Asked for a microwave or even a kettle and the staff, manager included, started laughing. They apparently don't have a rest room for the staff!

Service very slow today, only 2 other customers inside, order number quickly disappeared from the screen but still waited 15mins for it! 🤷🏻‍♂️

First tried this takeaway 2 years ago and found it awful then. Tried again recently and if anything it has got worse, so I won’t be coming back. Food was terrible, definitely not freshly made. Toilets are filthy.The worst KFC I have been to. Avoid at all costs!

very very dirty cant believe how they don't close dow this place when to wash my hands in toilet i throw up as discussing in there very very dirty food rubbish

Been meaning to write a review for a long time, came a few times and was missing food, food is old and not fresh, the old KFC used to be so busy on the high Street so busy they moved to where they are now, the first few months we ordered on our regular takeaways was lovely, the past 3 years the food is absolutely horrid, cold, dry, crispy to the point you can't taste chicken. They always forget food 99% I don't know anyone who hasn't said the same. Also the staff who serves you wow shocking rude, always says not available when we ask when will it be available he just says its not, I ask if its discontinued he just stares and completely rude he clearly hates customers and serving, he shouldn't be working where he is if he hates what he does. A lot of friends and family all have just gone more regular to mc donalds as there isn't a local KFC which is a shame as it just needs a better management, fresh food happy staff and friendly goes a long way..so unprofessional and rude is why I hate going plus always forgetting food u have to check your bag before leaving and guess what another shortage when u hand the bag they start giving you rude looks and be upset with you but yet they are the ones who forgot the goods! Change management and get happy staff!

My order was cancelled without anyone telling me. Food was meant to arrive at 1:05-1:15… not until I called at 1:45 did I find out that apparently KFC had cancelled my order. Mind you it’s not saying that in the app, I didn’t get any emails, and now I’m hungry. And last time I ordered from here they forgot all my sides - 4 servings of chips that are meant to come with a bargain bucket, how does that get missed? It’s always a frustration with this place

Delivery - absolutely superb. Fresh and very tasty. Cooked to a high standard, I had to comment. It’s hard to get it right for a delivery, so props to the team.

Staff need to learn to communicate with customers and each other and the cook over cooking the chicken I tried returning my food and was told that nothing was wrong with the food

Food was over cooked looked burned. Qeas adked to park up waited for food which was very disappointing. Then asked to leave even though nobody wlse was waiting for space..... next time.ill stop at Erith on way home at least cooked properly. This place was delivery delivery delivery.... nobody inside and too far from regular shops to be busy.

We all know you cant be bothered to clean the machine, its time kfc toom krushems off the menu if they are all so lazy.

Ordered family bucket only drum stick in it nothing else.

FOUND A HAIR IN THE FOOD NO SALAD WHITE BRILLO PAD HAIR ON THE CHICKEN SQUIRTED SAUCE NO SALAD THATS SICKENING FOOD WAS COLD TOO CANT STOP BURPING IS THE FOOT CONTAMINATED? STALE BREAD NO CHEESE NOTHING

KFC isn’t what it used to be. Restaurant is filthy, staff don’t care about quality. Chicken was oily.

Pathetic service, they missed my order (twice), I waited 30mins and told them and they have me cold food. Ridiculous, everytime people have asked for the manager so it's not just me

Food is always fresh, the staff are always polite and I have never had any issues. Would recommend over the one in Selsdon.

Not their fault that they were understaffed, so we were made to wait for 15 mins at a FAST FOOD drive-through. But when the food finally arrived it was the wrong order. No extra chips to say sorry, just a weary sorry from the young, out of breath, sweaty boy. Foods decent, though. I've now had to edit my review. Three weeks later and my son wanted KFC. He seemed to be one woman working. When the food came 7 minutes later, the separate chips were thrown into a bag, and they were all mixed up. They were undercooked and lacked flavour. The chicken. Was very salty and just tasted... wrong. I won't be going to KFC again until the review starts to change. What has happened to the place!! 😯 Omg, again, a few months later, here I am. I forgot that i had vowed not to go here again, but i guess i forgot. What is wrong with this place. I ordered 6 fillet strips, chips, and a drink for my son. I was asked to wait in a bay. When it came, there were no chips. I rectified the problem and later found that they had not given us our water. The strips were inedible, very chewy. I think it's time to report this particular franchise to trading standards. They are giving KFC a bad name.

Had a box meal, zinger meal and zinger tower meal +one tower burger and paid £32 for it. Chips were not very crisp, nor warm and not salted, quite disappointing.

Slow service, automated machines hard to use, poor quality food. Generally KFC is better than this, but probably best to avoid this outlet.

Place improved, service was quicker, no complaints 🙏

Probably one of the best KFC meals we’ve had! (I honestly wouldn’t write a review for a KFC meal if it wasn’t for the surprising quality.) EVERYTHING was cooked to perfection, fresh, hot and the seasonings were just right - gravy was 10/10 (please do try it!!) Had a good drive-thru experience. Most KFC branches have dropped in quality, so this was a pleasant surprise! Well done to the team and PLEASE keep this up!!

Staff not very helpful, had some food missing

I have only used drive through so cannot comment on the atmosphere. Easy to go in and come out. It's got perfect location. There's lots of parking which is so useful.

Waited nearly an hour for delivery and when it arrived it was stone cold. Threw it straight in the bin

Top restaurant and excellent food.

Excellent food and service. Use the pillars to order. Plenty of seating. Mens toilets are a but small!

I popped in for some food. It’s been some time since I visited and decided to go to the counter to order rather than use the self service. Sadly I waited ages t be served with 3 members of staff running around for filling deliveries. Not exactly the friendliest of welcomes. The food however was okay

Very bad quality food and thanks to it got food poisoning.

Terrible service. Don’t order online. Order one thing and you something else or like today I got half my order. This has happened on multiple occasions. Thought I’d give them one last chance to get it right but never again.