Burger King in Bromley

The driver was fast & our food was still HOT, thank you

waited 1 hour and finally arrived food was cold.

The restaurant gave the courier the wrong meal so we had to wait an extra half hour for our food

Food took well over an hour- unacceptable for a 15 minute drive. Driver had been at restaurant for over 45 mins before being given food. When food arrived it was cold and soggy, and was missing 2 portions of onion rings. Won’t be ordering ever again.

AWFUL PLACE. Staff are RUDE!!! Service is slower than a snail!!! They put your orders on the till counters then leave it there ten minutes whilst waiting on chips so everythings stone cold The worst burger king ive ever tasted!!!!!

Waited over and hour for the food to arrive - it came stone cold

The food was cold had to microwave it

The staff and manager here are amazing! Very attentive and polite, especially with my daughters. The above was 2 months ago and upon going there today my opinion has completely changed. Manager and the good staff member wasn't there. Current staff are dreadful. Poor customer service, poor communication. Awful decision from Head office to turn the location into an "order at a machine only" site.

Absolutely despicable customer service, multiple customers were struggling with the kiosk and none of the workers showed any compassion brushing us off like we are the problem. Padma, Akhi and another rude server weren’t helping and scoffed at each individual that asked for help. We each had to ask for the manager multiple times, the proceeded to laugh at a disabled young boy, rolled their eyes at the customers and refused to answer to us or meet our needs. DISGUISTING AND DISAPPOINTED BY THIS CUSTOMER SERVICE.

Did not receive sweet chilli dipped sauce

Food arrived cold, driver did 2 stops before coming to us. He had to drive back past Burger King to come to us so was in a different direction to where I live! So food was cold and soggy!

Had to wait 20 minutes then when eventually got my food the burger was burnt bad, would never go back

The food was cold tasteless, and greasy after reheating.

Reason for this review because slightly rude, and I ordered a diet coke, but turns out not to be right with the drink, so they gave me a bottle diet coke but so warm not even cold..

Food was stone cold, waited nearly an hour for delivery

It’s a Burger King the food is okay it’s usually quite messy and the staff are only helping as much as they get paid which I don’t blame them for my main problem is in the female toilets. All of the locks are broken on the door. It is unsafe and an issue that should not be happening.

I cant review it as it wasnt delivered at all

The Angus peppercorn burgers were thrown together. No sauce/cheese or anything. It didn't taste like the Angus at all. The order arrived very late(almost 1hr.15mins after placing the order). Will not be ordering from this branch again!

Arrived late food was totally cold very disappointing no compensation received

Driver came on push back and stood outside my flat for five mins while I was calling him and now my food is freezing f

Very cold and hard fries. Had to bin them but burger and juice ok

My order was missing a double bacon cheeseburger, really. That is a reap off, I now have to order another burger and pay delivery charge elsewhere

Food was stone cold when it arrived

Order was no delivered by the courier

friendly driver. would recommend

I placed the order at 6:30 pm, and it arrived at 7:56 pm. The food was cold.

Driver delivered wrong order and ran off. No help at all from anyone

Everything was there food was good but was quite late

Missing a whopper burger on the family bundle!

Was a little cold but a warm in the microwave did the job

Amazing service you get the food fast and its fresh

The bagis completely wet and soaked through, the fries and burger are also wet and was not brought in safe or clean packaging. The driver said it’s not his problem after I refused to take the order and I gave him on video with his knowledge confirming the bag was wet and not secure

Food is good just forgot sauce

I paid for cheese and bacon in my burger, but I never got it. I've asked to be refunded for this extra cost...

The food was really cold. Disappointed with it.my cheese burger was also missing

Told my order wasn’t received after an hour placing the order and then turns up stone cold and isn’t edible i would like a full refund and collection of all food apparently ordered i will never ise again

I onlly got one capri-sun when I ordered two kids meal. The drink you select comes with the meal

My order once again was delivered to someone else, what is the point of a code if you can’t deliver to the right address

Burger King delivery always hot and not cold food. Excellent.

Food was as expected, delivered on time (driver friendly). Food was hot when it arrived

Confusion about who should serve customers. A bit of rudeness towards customers that found the restaurant cold.

it was nearly 2 amd a half hours to relieve my food amd it was tone cold I am so unhappy

Food was cold and completely inedible. Whole order had to be thrown away.

Food was delivered cold, came by bicycle not motorcycle! Ordered an “Adam’s Family”kids meal - didn’t get apple slices but MORE chips ( we were drowning in chips!) Capri Sun ordered Apple & blackcurrant got orange. The receipt lists the order in detail, why can’t the staff follow that???

Very nice employees, and food is made very fast. Food tastes amazing as well.

Good customer Service, Nice and respectful, definitely coming here again

Is it normal for staff in burger joints to use their hands without gloves to pick up onion rings, buns etc. when making burgers? this is what I saw rather off putting. Burger was super bland, had the memphis bbq beef burger. Communication with staff is a struggle. I won't be returning.

my meal deal should of come with Ben and jerrys ice cream that has not arrived, however the refund request process doesn't list the iteams individually so can only request a refund for the whole order!!

Perfectly on time, food was nice and hot and was delicious

Restaurant gave me wrong items

When I went into Burger King, it was infested with flys, the tables not even cleaned and also infested with spiders upstairs closed and the food was too hot.

Absolutely DREADFUL customer service! None of the staff know anything and they are all extremely rude. They owe me a refund and have still yet to give it to me. It’s been over a month now. All the “positive” reviews on here are Fake. Probably done by the staff members themselves

will not be ordering again all the food was cold

The onion rings were cold and soggy. Not the quality I’m used to when ordering from here. Everything else was nice.

the food was delayed, the sprite was not delivered and the capri sun was the wrong flavour.

Very good customer service very friendly food is excellent always come back best burger from Eva an customer service from Shaje thanks for giving great job

Amazing service. Very yummy food 👍🏼.

The staff was excellence mi amor Miah.

Very good food and very good customer service. Will be coming back!!

I ordered a Family bundle and have not received the ice cream, nor a burger. I allowed the delivery guy who initially arrived and after giving him the order number gave me a meal of chicken nuggets and fries which was not my order. He went back to Burger King and still came back with the incorrect order! My receipt literally states ice included! It is very clear that you are employing people who cannot read

Food took over 90 minutes to arrive and when it did, it was all stone cold!! Will not be ordering from Burger King again

Great service, helped us get a deal.

The onion rings were hard like a rock. I have eaten Burger King nany times and this us the first time I have to maje a complaint about thr onion rings. They were cooked and to become so hard like thst they must have been reheated.

I always order from here amazing hospitality and food services

food was really late and arrived cold very unhappy

Food was cold. Chips were like cardboard

Missing tub of Ben & Jerry's Ice cream - can't report it as missing because I'd have to report the entire bundle as missing and that was the only missing item.

Never even got delivered and received nothing from the courier or the restaurant, absolutely poor service

Ordered via Uber eats the restaurant made sure to deliver everything I order nothing was missing thank goodness,food tasted hot and fresh and well packaged 👍

I recieved 2 of my items out of 6, I only recieved the burger and one chicken nuggets, missing were two chips, whooper and 1 chicken nuggets, i would like a refund as i havent recieve nearly my whole order

Spectacular location and service

Food was cold. Drinks were warm.

The man left it outside and it got stolen! I don’t have money to pay for a million burgers! I want a refund?

Not sure why it has a low rating, food always hot and good from here never had an issue thank you BK

Selina and Shaje are wonderful angels and I had an amazing time they are hard working women and should get a raise

very rude indian driver brought the food very cold and out of the bag

Turned up late, completely the wrong meal. Photo evidence to JustEat, refuse to refund. Utterly ridiculous. Different order number and name on the delivery.

absolute idiots got my order wrong twice in a row.

We enjoyed our time at burger king and the atmosphere was incredible.

Said he was delivering at 8.40pm and decided to go to another restraunt mc Donald’s and pick up someone’s order didn’t deliver until 15 minutes later

food bag not sealed. food Stone cold. 34£ wasted. thanks for nothing

Only ordered four items and the fries were missing!

Food was hot for a change. Lovely.

The food was cold when it arrived. NOBODY enjoys cold burger and fries.

I ordered 4.45 on just eat and after waiting almost one hour and 30 minutes and calling the store several times they said they don’t have a driver to deliver the order

Had missing items on my order that I have paid for. This seems to be a regular problem at this Burger King restaurant. Mistakes happen but I’ve never had them put more in than I’ve ordered…

Food tastes as good as expected, just always seems to be something missing or slightly wrong with order

Food was cold? I won’t order from here again if it don’t get sorted please

This order was not delivered and I didn’t get any updates highly disappointed

Did not receive what I ordered. No help at all from Just Eat.

NICE BURGER AND CRISPY CHIPS ..

I never got my food as it went to the wrong address....

So good and crispy warm and the courier was sweet

i didnt receive my double whooper which is the most expensive part of the bundle

Very nice staff interact with us and are very respectful. Recommend coming here

Selina gave me great customer service

very good service by the team member . Very clean restaurent.

Recieved cold fries an whopper

I paid £26 altogether for them to forget my 20 chilli cheese bites and my burger and chips were cold!! Not happy paying that much to be missing items and the food that did come was cold!

Food was really good and I got extra onions and tomatoes I asked for well done Burger King from a happy customer!🙂😎👍🏻