KFC Wessex Gate Poole in Poole

My recent visit sums why I haven't been for so long. Thought I would give it a go once again after being disappointed last time. No change unfortunately. 100% worst takeaway value for money. Food disgusting, cold , soggy chips , tasteless. Truly utterly awful!!!! Very expensive for the rubbish you recieve. Honestly. NEVER AGAIN

Do not eat at kfc wessex Gate poole. Chicken was absolutely horrible. Lost 34 pounds on food to go to the bin. Dry,salty and fries floating in oil

Wow. I am shocked and surprised at the negative reviews below me! I have now been here twice recently and have waited to visit here again, so I knew that the first wasn't a fluke! I can honestly say I am beyond happy with my experiences. Truly the best fast food experience I've had in a very very long time and I will be returning. The SPEED of the drive through, both times, were unbelievable- received my order within probably about 30 seconds- wow. The food was still hot even after a drive and everything tasted delicious. Not to mention the brilliant service and smile/friendly employees at the drive through (all staff great on both occasions.) I felt the need to write an amazing review because I know how easy it is to be put off by others and I can honestly say I've been thoroughly impressed twice now. Thank you.

This KFC is without doubt the worst I have ever experienced. A disgrace to the brand. The franchise should be withdrawn by the parent company. The chicken was over cooked, seemingly hours earlier, and coated in a horrible greasy mush. The fries looked like they had died weeks ago - they resembled dead mans fingers - limp and were hardly warm. The toilets were filthy, a true health hazard. The floor felt like it had been coated in cooking oil - was slippery and slimy. Needs an inspection from the HSE.

disgrace cold chicken tiny portions for how much it cost these days, and since when has the chips come with salt and pepper on! Been awful for a while close it down!

Poor quality. Asked for black coffee got white. Asked for four hot wings got two. The Fillet Burger meal has little or no lettuce. The large fries were more small fries. Charge just over twelve quid for this rubbish, Won't ever be going back to KFC anywhere. Fish and chips for me in the future.

Now, we know KFC is the lowest common denominator when it comes to fast food. We hadn't been here for some time and hoped it might have improved. A busy lunchtime and the "wheels had come off" We were there for just over an hour and not once did we see tables getting wiped down, we had to do our own with tissues. The man calling out the order numbers for collection had very poor pronounciation of English, leaving customers confused. The front of house staff were having to shout orders over the waiting food in the small hatches. Food was ok although not hot. Health hazard came to mind.

Don’t have Kentucky very often but usually ok from here. Very disappointing tonight as ordered a family feast of 10 pieces of chicken. 6 of the pieces were small drumsticks that were overcooked. Tried to phone but no one answering. The place is empty so no excuse.

Me and my friends,decided to have some kfc today,I was very impressed of the speed and friendliness.store looks clean and everyone enjoys

Been having KFC for a long time but this Branch at Holes bay Poole hoping it will get better but .... its Horrible... I only have a Chicken Fillet but been here quite a few times now and every time the same ,,, Dry Hard chicken and a Hard Bun ,,, it couldnt be so simple ,,, a chicken bun For christ sake,,,,,,,,, Horrble

The chicken is poor quality, the chips are cold and the staff are completely overrun. Suggest the managers get a grip and sort it out. Zero value for money.

This KFC restaurant lacks everything including the basics. It fails on ordering with no till receipts or table flags. It fails on presentation with apathetic staff and empty condiments. Above all else it fails on food quality with cold fries and lacklustre chicken.

Zinger "meal" (I use the term loosely)... didn't even have lettuce or sauce on the roll. Staff were utterly useless and apathetic and the food was so bad that we couldn't eat it. VILE

Rude staff Food edible Staff miserable Did I mention that the staff were rude and miserable. It's a Sunday afternoon, I get that they probably don't want to be at work but it's their job and I didn't rota them for this shift so at least TRY and smile

Why bother with device like this? Every time we come here, in the restaurant, drive through or order via Uber the service is bad and every single time we pay through the nose and only end up with half an order. Just don’t bother with this place. Today is the last time for us. Rubbish was piled up on tables, literally piled up and around the top of the bins, service attitude bad, 13 hot wings and 4 chicken strips and gravy forgotten from our order and our bottle of Pepsi nearly taken by someone else. AWFUL

Heather served us,she really didn't want to be there,very dismissive and didn't take down our order properly,order was called things wrong and missing,when we went to complain the missing items were basically lobbed on the counter with no acknowledgement at all,new staff needed

The second time in two weeks I get home and half or some of my order is missing paid £1.99 for a sweet chilli sauce and not sweet chilli bites!I worked it out and kfc would save a fortune if they kept doing it to customers I’ve decided not to use this branch now as the food quality is awful cold dried up food. Couldn’t get it contact with them as nobody answered the phone think I need to check my order before I drive off in future not happy

went there yesterday, went to the counter the girl that was serving could not understand us asked her a question about the menu no smile just a glare shouted for a guy called Nathen he was just as happy talk about service with a smile !!!!!!!! The chicken wraps we really do not know why they are called chicken wraps as all we had was a wrap two pieces of chicken I think they should call them wraps with cabbage also the chips was dry no salt pretty bad I think they need new staff who can speak English if they are front of house.

This place has put me right off KFC, last 3 visits have either been poor service or scabby food, or both. Chicken not fit for dogs, stale buns, no sauce on chicken bites. Needs a overhaul. This seems to be the case in most KFCs...

Our meal was ready in a couple of minutes and was absolutely delicious! Two happy schoolboys. Much quicker to park up and come in than to join the 15-car drive through queue. One minor point.. it would help if the on-site and online menus were...

I've visited a couple of KFC branches over the last few weeks and they have stopped doing coffees.. If they've stopped that's fine but when asked they lie and say the machine is broken. Coffee is gone from the website menu.. I don't like being...

The sign on the from door says open from 11am to 11pm The staff shut the from door very early I arrived just after 9:30pm and it was locked, a delivery rider says use the side door which we tried but refused service . DRIVE...

We ordered our usual which to be honest we have being doing less and less as each time something has gone downhill. This time my favourite fillet burger. Not sure what part of the chicken this was made with my only conclusion was a rubber...

Our local always short changes you, have always got food missing- This one accidentally gave us an extra meal!! Food was tasty, hot and fresh and staff helpful with discount codes etc

We've not had KFC for a long time, but after spending the day moving house and needing something quick to eat we decided on KFC. We went through the drive through - a bit busy, but not too bad seeing as it was a Saturday...

I’ve just paid £1.69 for a regular gravy which in itself is ridiculous. However, in my KFC bag was an open gravy. Someone couldn’t be bothered to put the lid on properly so my car now has gravy all over the seats. Nobheads

Ordered using the app which was simple, picked it up in the drive through. Food was hot, tasted good, however got my special order wrong, so had to pick through my food, getting rid of stuff. They totally forgot the cheese too.

Considering all the Covid methods that SHOULD be in place, this restaurant was sadly lacking. Apart from hand gel at the entrance, there was very little else in the way of covid protection. The tables were not cleaned., neither were the screens, used by many....

This restaurant is absolutely filthy. We went here for a bite to eat with kids. The tables were covered in food and rubbish bins over flowing. When I asked a member of staff to clean the table we were sat at she asked which one?...

You get what you pay for a basic lunch which is well cooked and resonable priced. No Orange today could do with better stock control

2nd time, 2nd cock up. Don’t advertise ordering via an app when your staff are incompetent. Get to the window and get a card machine flung in my face, then having to explain we paid via the app, order never ready when they tell you...

this kfc was very clean and well presented food wasnot hot which was a bit disappointing but after all it is kfc fast food

I oreded a tower meal plain and they give me a zinger tower meal with everything in it. It was cold when handed to me soggy chips and dry chicken. Well disappointed in kfc as haven't had it in so long cause of covid 19...

Visited this afternoon, as soon as I walked in there was not a clean table in sight! The floors were filthy and so were the tables, definitely put me off my food... There was only one member of staff on tables which she wasn’t even doing anything and the till staff were not very friendly at all, definitely lacking in customer service! Other than that, the food was nice

A major improvement from my first review of this kfc when I was made to drive around again even though nobody was behind me... Now the staff are FABULOUS and very helpful. I was even offered a complimentary drink while waiting only 5 minutes for my order to be ready.... Even though I didn't accept the free drink, Well done all for a VAST IMPROVEMENT & thank you

Downloaded the app, ordered, and walked in 5 mins later. Hot food, no queue, too easy! Nom nom nom nom :-)

mi pollo estaba un poco frio y este lugar no fue sofisticado pero no es caro y mi papas fritas delicioso y lugar fue limpiar.

Asked for a Parmigiana. They didn’t even know what it was. I promptly left in search of better horizons. My uncle had a bargain bucket though which he kept exclaiming in the car was a “absolute bargain” so I think he was pleased but sometimes I question his faith in the Parmigiana Pals quest.

We visited the drive through as been in a&e all afternoon/evening with little one, thought nice and quick dinner as all so tired. Wish I had checked our order, missing x2 items, did call and was told to return! To much hassle when we were all so tired.

Visited here on a Saturday night arrived the restaurant was not too busy , placed order and waited like 30 mins , in the mean time the staff were shouting at each other getting the orders all wrong , clearly had no idea what they were doing , it was embarrassing to hear the staff raising their voices at each other , ask for money back as for the food it was cold , but the salad was hot so all in all a terrible service and disgusting food , will not be back to this terrible establishment

We have been here many times, and it's probably the best KFC we have visited, but on this occasion the chicken was very dry, hope its better next time.

Eww. Visited here to buy lunch but could not bring myself to actually buy food! Slid across the greasy floor tiles to the counter where a very depressed looking youngster asked me what I wanted. The smell was so sickly, I decided on just a drink. Used the toilets here and they too were smelly. Not going to return in a hurry.

Not too bad service, however some of the staff seem as though they don't have enough muscles in their face to smile, and I've had many botched orders through the drive-thru and from within the restaurant itself.

Fast service through drive-thru BUT the chick was dripping in grease... parked off site and spent 10minutes trying to drain the grease onto paper towels... the grease was dripping onto my hands and clothes... the meal was inedible, suspect chicken was straight from fryer into bag.... poor food standard ...

As the title says we got what I ordered without an issue, venue was clean and tidy with fast service. We ordered a boneless banquet and it was quickly given to us, went on a Sunday afternoon and it was quiet at the time, got busier as we left at about 6pm but the venue was clean as were the toilets.

A meal was missing from our order yet again. My husband went back to get our daughter's missing meal leaving his to go cold. There was no apology for the missing item and went my husband said his food was going cold he was told if he wanted a replacement he would have to go back home again to collect it. Using the drive through we have had at least 4 orders incomplete. We went in and ordered this meal from the counter.

Not everyone likes fast food, but if you do, you want somewhere that cooks the food well and is good with their service. This KFC has got a great team of pleasant and helpful staff, and the food was as we liked it - except for the chips, which are now thick and not so tasty, but that's KFC franchise-wise policy, so nothing they can do about that.

We visited KFC WessexGate tonite , first time .

Never been that good hear always miss something when u order threw drive and have to go all the way around to collect it.

I had a southern bites meal. I had to wait a couple of minutes but it was worth it. Chicken burger, southern bites (hot sauce 😀) sweetcorn, fries and a diet sprite al juicy and freshly cooked..... very hot..... lovely.

KFC seem to have gone massively Down hill over the years & the food has suffered lack of taste & quality , kfc seem to care more about quantity rather than quality in there food now , some bloke probably sitting in a office saying how can we save money “ I no let’s use less of this ingredients & less good quality chicken “

Popped in for lunch,and waited in the que ,looking around at how clean it was ,put us off ,considering it was not busy and hadn't been open long ,it was filthy ,greasy hand prints and dirty door to toilets ,toilets were stinking ,generally filthy .so we left ,very off putting .

This KFC I highly recommend, it is so much better than the one in Exeter, the chicken is cooked just right, not dried up, always hot, service is excellent, waiting for chicken to come out which was probably 5mins,they gave us an extra drink while waiting, back again a week Wednesday

Went for tea through drive threw. Girl on tannoy was rude lots off the menu was meant to get 10% off as big daddy burger had no hash brown, didn’t. No cup holders either just rubbish service.

you got less chicken in your stores than riley has straightness but as always kfc helping big bete bulk up so love ya

So they have some problems with there delivery company apparently !

Restaurant was busy, tables need to be cleared quicker as lots of rubbish left on tables. Wish people removed their waste into the bins provided.

Popped in here for bbq bites, ordered them, the staff member never wanted to be there, see more happy people at a funeral than staff at this place, nevsr told me the price just told me to put my card in, then waitied 10 MINUTES, after 8 minutes i had to ask if they were trying to catch the chicken, after 10 minutes he juat puts it on the side, and how dissapointed was i with the chicken hardly no bbq sauce, compared to what they advertise, poor poor kfc, see the pic attached

Hot wings overcooked, coating too thick,chicken tough, fries very soggy. Service appalling - staff standing around, laugh and joke often ignoring customers. Car park full of KFC food and litter. There is no consistency of food quality in this outlet. The bad experiences are now outweighing the good visits to this outlet. On various occasions have got an order home to find it is incorrect.

Have been here twice recently and I don’t think I will bother going back. First time a few weeks ago ordered a big daddy box meal and they forgot to give me the drink, just handed me a bag after calling out my number. Didn’t realise it was missing till I got home. Second visit ordered three piece chicken box meal with beans and sat inside. Disappointed with chicken, one piece was thigh and the two other pieces were drumsticks! At other KFC’s you normally get a decent breast pice a drumstick and thigh etc. Plus the drumsticks were quite crispy. Not up to KFC standards I’m afraid. Next time I will be using Parkstone KFC that always seems good.

The best KFC in Dorset. I've been in many KFC and this one win. Always fresh and good cooked meat. Tasty burger - my the best is zinger tower. Bogdan served me and I think staff is really friendly I live in Bournemouth but I come to here because is excellent place. I will recommend !!

I visited this restaurant a few days ago, with the food being lovely and hot, ice in the drinks and it was a warm day, so there was air conditioning in KFC. I usually come with my husband on occaisions and always delicious and tasty,...

This place is terrible surely the rubbish in the car park should give you some indication of how bad its going to be, but no you take your chance and end up being served up with some stone cold food. Save your money

Visited this restaurant through the drive through yesterday and have had nothing but sickness and diarrhoea since, this is the second time this has happened at a KFC outlet, will never be eating from you again!! I suggest you get your health and safety standards...

Esta receta secreta que supuestamente tiene KFC Han perdido? Como KFC no gusto nada como solía! No estoy seguro de por qué vamos a volver allí! ! Probablemente esperamos que encontrarán la receta secreta y empezar a hacer el pollo como solían!

No es genial no está mal! Cubo de pollo triple entre tres de nosotros; la mayoría también pollo greesy. No volveré prisa!

Utilizamos el viaje. Nuestro pedido estaba equivocada, la comida estaba fría y me hizo no querer jamás volver a ese KFC

As the title says just been in here got home 2 minutes up the road and it's stone cold again sort it out there seriously it's absolute rubbish needs to be sorted out complete waste of money Go to McDonald's over the other side at least it's hot and taste nice this place is s#%t

Don't risk the drive-thru at this location, they're unable to remember what they've loaded into the bags so there's a good chance you'll drive off without some of the items you've paid for.When it's a 15 minute drive home you're not likely to return to pick up the missing items in a family bucket, so you have to just put up with it and share out what you do get. No good however when you have one fussy kid that will only eat boneless and those are the items they missed out. Chips and coleslaw & tears for him then!You would think that a quick email to KFC customer services would see this resolved though wouldn't you. I imagine it's not an uncommon issue and they're probably quite good at making it better right? After all, Yum! Restaurants are big believers in customer-mania and delighting their customers, right? WRONG!Three weeks after the issue occurred, a letter arrives expressing their apologies for the poor service. It included a voucher for "3x single chicken wings" which was complimentary, if of course i wanted to do the 30 minute round trip in the car to their restaurant, which would cost me more than the product they offered with "compliments". It did not occur to them that this was not even a replacement of the missing product which i had paid for, nor that it did not match or exceed the value of the product i had paid for that they did not supply, nor that you would not go to one of their sites to simply order this tiny snack item. In trying to use it i would clearly end up having to spend an additional £15 or so getting a treat for the whole family!!They are clearly either clueless, or deliberately using poor service and paltry offers to try and get customers back to spend more.Regardless, I find the approach insulting to loyal customers whatever the intention. The voucher is in the bin and KFC is off the menu for occasional family treats from now on.Sad to see what they've become, a brand out of touch with their customer base that will no doubt only listen when customers vote with their feet & their wallets.

This restaurant is small not enough seating when busy, waiting a long time to order food, cold feel inside restaurant and very hot taps in toilets. The food is okay, but sometimes cold especially the fries and burgers. We occasionally go in there when pasting by Westgate.

Can the owners please address this as I have been back again even though I said I wouldn't this place is the worse KFC I have had the displeasure of going to I had raw. chicken wich I took back and the food is always stone cold and I mean cold not luke warm I mean cold when u get it from the drive through I live 2 minutes away so it should at least be warm when you get it home but it never is u r going to make people seriously ill as I'm sure the chicken just sits around till it's sold not disposed of after a certain time if not sold like McDonald's and Burger King do otherwise why else would it be cold this place is a waste of time do not waste your time or hard earned money here go elsewhere don't even get a response from management from here wich tells you everything

My son bought a boneless bucket from this restaurant on his way home from work.He ate 3 pieces of the chicken and the chips.The following morning I received a call to say that my son was very poorly with food poisoning.I questioned my son on what else he had consumed and this was the only thing......The chicken has been taken to the Environmental Health so hopefully something will be done about this disgusting place.

Went to KFC tonight big mistake got home no chips with the fillet meal and was cold. We vowed we would not go again as last time we found 2 hairs in our meal revolting. My advice is dont waste your money.

Went sofa shopping got bored and didn't fancy McDonald's so noticed other end that there was a kfc, got closer seen the drive thru was rammed and inside was no different so thought at first too busy will have to wait a while, decided to change my mind and go in anyway and glad that I did I got served in next to no time and food was hot would only say that when someone leaves the restaurant that staff clear tables promptly of rubbish as did see new customers moving rubbish themselves to access the area etc

For a national chain this place is terrible. Close when they want, never have food left 50 minutes before they close. Give up guys.... you dont deserve custom. Even when we get a meal after paying to go large we get regular! Do not waste your money, badly ran.

Well I'm just at KFC and rightly questioned the size of this piece of chicken - I was told "yes its small but its still a piece of chicken".... really !!!!Normally good food and service but not today however after a discussion over the counter when I asked to see the Manager the 'lady' serving did give me a chicken leg FOC - that was between 2 meals !!!Please share this post and don't feel embarrassed to question standards when paying for a service....

Where to start........I guess at the drive thru entrance , never been brave enough to go inside!! So you get in the lane and queue and queue.......and queue..whoever designed the layout for the drive thru had no idea and same goes for Mcdump too. They seem to think we are all speed readers as the proper menu is situated at the far end of the drive thru entry lane....once you make there the order taker pounces leaving you to hurry through the menu. Surely as you have to queue 99% of the time it would be better to have a large display on the wall of the restaurant side so you can chose as you queue and actually be able to read it properly. Anyway thats the first groan. You manage to order and depending on which way the wind is blowing you stop at the bread roll and coke window to pay if theres space for someone to stand there. Failing that you go to the collection window where a happy smiling face (NOT!!!) is waiting to greet you and take your money. I will digress slightly....On the few occasions I have been here the standards of hygene have been abysmal. On one occasion I arrived athe bread roll and window to be greeted by a guy dressed in his kfc uniform of which quite frankly ive seen cleaner toilets. His fleece jacket was stained with sauce of somekind and his trousers must have had a row with chicken flour coating. Well he was only taking money so not too near food. Moving down to pay a miserable po faced non british person passed the drinks out. I noticed the guy boxing the chicken popcorn filling boxes, as he was filling them some dropped on the worktop, he had a quick look around and stuffed them in the next box he was filling. I only ordered a chicken burger meal for my daughter and a zinger for me. The chicken is always like an oil slick greasy and on occasion the bones have still been red and not cooked fully. So I complained to KFC about these things and of course NO REPLY came the answer so I reported them to Poole Environmental health. No idea what happened after that. Unless you are desperately craving this or very hungry I would avoid it in case you get unwanted guests in your digestive system.

Consistently the same if not more greasy at some branches ! I do understand that we have a lot of foreign visitors but if I went over to there country I would be expected to speak there language so the customers can understand ! So why do kfc stick people on the drive through who you just cannot understand ?

I went here last night as a family treat. Wish I had saved my money. I did get my hot wings although I orders them. My granddaughters ice cream was missing. The chips wee cold and rubbery. We didn't realise these bits were missing until we got home. My advise if you are going is eat in at least the mistakes can be sorted.

As a regular visitor of KFC, I was bitterly disappointed at the lack of customer service, and then when I had to make a complaint the man who seemed to be the duty manager (certainly the one who had placed the chicken in the box) was incredibly rude and wouldn't let me speak! His dismissive approach left me feeling more angry than when I had originally gone to make my complaint!! Whilst it is a fast food establishment that doesn't mean you shouldn't look after your customers!!! Dear Franchisee please address your staffing issues asap!!!!!!!!

The third time I have been to the drive through and get home and it's stone cold I don't mean like warm I mean cold so had to microwave it again not goin back no more over £20 for stone cold disgusting food should be ashamed

Taking into consideration this a low end fast food restaurant its decent. They can sometimes get your order wrong, so always worth checking before leaving. The drive through is a good improvement for those who don't want to go inside, other then that its no different to any other KFC branch.

We have eaten here many times since it first opened. I can't help thinking that this place has gone downhill, nearly as much as the Ferndown branch which is terrible.Perhaps I am getting less tolerant, but the chicken ranged from dry and chewy to dripping in oil. Not once in the hour that we were there did I see any staff wiping the tables down. KFC seems to be "you get what you pay for" and consistency and cleanliness has gone out of the window. Like I said nearly as bad as their Ferndown branch. We are not minded to go to KFC again until they clean up their act

Where to start ?Staff struggle to speak English - even the English ones !It looked nothing like the pictures. They forgot to put bacon in. It might have been so thin I couldn't see it.I wouldn't go again, but the wife likes KFC.

Disgusting cold food Uncooked chipsRolls fell apart as if frozen then staleOrdered dips with popcorn chicken no dips given.....Put me off for life never again waste of money....

Visited this establishment for lunch yesterday. We were served by a miserable looking man who spoke very poor English. Eventually got the food we ordered which was ok but not very warm.

It was the first time we visited KFC. It was on a Saturday after lunchtime, so the branch was quiet.The serving of food was efficient and the food was hot. Staff was quite quick in cleaning the tables after customers had left. Though few pieces of rubbish on the floor weren’t swept.

Kfc is my favourite place for a quick takeaway They bring out your food really quick also the drive trough is quick.. I love this place nice and quick and yummy food I am currently waiting for my KFC and I can't wait.. I love kfc and emojis

worst food ever we had bargin bucket 10 pieces take away on friday 29th jan this yr food was cold chicken half cooked looked ill had only one piece each been ill ever since terrible place was dirty in store dont go there unless you want to get food posioning

Food was nice but place itself was a bit dirty. Bins not emptied for what seemed all day and floor not swept not even that busy either so had time to do it. Staff who took order were a little rude when asking about meal options

Drive through is great. Not had a bad meal yet. However, it is messy late at night and food containers, bags and mess is all over car park.

This KFC is a very good place to eat, unfortunately they seem to have problems keeping the floor clean sometimes. I have visited here a few times and at times have found the bins full and floor dirty. The last time I visited they were advertising for more staff which hopefully will resolve this problem. This KFC is far better than the nearby one at Tower Park. I will visit again definitely.

Right ... If you insist in employing the number system (like argos) for peoples orders then call out the number instead of trying to retort what's in the box/bag..... It's not rocket science people! I presume that's why you implemented the number system to remove the chance of any mongnus.

Customer care could be a lot better. Also as mentioned in a previous review this place has a rat problem. I was sitting in the car park with a friend, with the car doors open, when a huge rat came running out of the bushes, heading straight towards us. There was also a dead one quite close by. The quality of the food could also be improved as it isn't always that hot.

A bit more customer care is needed was given the wrong order though I should of checked but then they should know what they are doing also a pleasant manner would help not some surly person at the drive through

We asked what time they close and was told 11, this was at 10:40 we ordered our food and sat down and started eating, we was told we had to leave and couldn't eat in as there licence dose not allow it. When we argued the manager told us no they where open till 11, a member of stall informed the manager about the licence, we argued that we had checked before ordering and now wanted our money back. We left with half eaten food and no refund but told to contact head office. This is terrible service...

For fast food KFC is my restaurant of choice so was pleased when one was opened near to our home but this branch is a real disappointment.First time items missed from order plus undercooked chicken. KFC insisted not possible for them to miss items and that their processes did not allow chicken to be undercooked. Put the mistakes down to a combination of opening nerves and poor customer service.Went for a second visit. Same problem,missing items and undercooked food. Complained to KFC. Got what appeared to be a standard reply,blaming me for not bringing items back (we had been drinking wine so not safe to drive back to store),stating that their processes meant chicken could not be undercooked and they had been approved by "Woking Council". Not sure what Woking council had to do with a restaurant in Poole. Clearly the KFC motto is that the customer is always wrong.Whilst waiting in the car park I noticed some movement by the side of our car and realised it was a rat. Counted eight of them in the end and my son said there were more in the bin. Last time I saw this many rats near a restaurant I was in a third world country. Complaint to KFC. Received no reply. I think they should be aware of how offputting it is to see such a large quantity of rats in the vicinity of their restaurant. Spoke to the council who told me that it was the landlords responsibility to control the rats.KFC have shown a couldn't care less attitude to me at this store. I will not use this location again. Processes or not the chicken I got was undercooked and possibly a risk to my health.

Been here 5 times and everytime i get home my order is wrong or theres missing food ,i brought this up on my sixth visit and was told in no uncertain term by the young girl on the counter that i was wrong and her staff would never get things wrong,ive found the whole experience dreadful and the staff unhelpful and rude i have asked other people there views on this kfc and they all are bad,i mean how hard can it be to put chicken in a box.........my suggestion is go to tower park never had issues there in years and friendly staff which dont call you a liar.....

I would have even Rated the service as TERRIBLE if it was based on my visit on Tuesday 10th. March at 4.00pm alone, but the service the week before was very good, the female member of staff was Very politre, Friendly & efficient... She suggested that I can use the drive through next timee for a Take away, So the following week, I did use the drve throgh for the first and didn't notice the 'Order Point' as I drove to the service window.When I tried to place my order, I was arrogantly told to "Go all Around again" by a male member of staff, this was a quit time of the day and he could have taken my order and correct me for next time. What happened to good old customer service instead of Robotics.