KFC Waltham Cross - Eleanor Cross Road in Broxbourne

Almost every time I order from KFC something is missing . This time it was a bottle of water . I don’t always have the patience and time to request a refund as it’s often one item from a meal deal . Just eat always query which item so it’s hassle I don’t need

The food was very tasty and delivered really quickly. Will definitely order from there again.

food cold,I think I will try another food place in future

Food missing from order. Not happy as had guests.

My food was cold and soggy obviously chips were cooked a lot earlier

Food order was not correct and stone cold.

Food was late and cold. No point of ordering

I’m not happy, they keep doing this every time I order

Order never came what a waste of 30£

Ordered gravy deal and got no gravy

Nothing but legs in the chicken absolutely disgrace

both the chicken and chips were cold when it arrived the chicken was greasey and no flavour not impressed other than the courier was polite and friendly

food was cold and the kansas chicken bites had no sauce on them

Was missing all fries from the order. Don’t the orders get checked before being sealed?

Need to read request for food this is not the 1st time please put option to remove items in app and then this will stop happening

Came nice and warm and didn’t take too long.

The burger looked very sad, and the wings were excessively oily. I didn’t enjoy the food at all. It was my usual KFC order, but I think it was the worst I’ve ever had.

I only received 1 portion of chips out of 4

Food on time and piping hot and correct. Driver was friendly aswell. Cant fault at all

fantastic service from the delivery driver 😀

Thank you very much! I really appreciate your hard work.😘🤗

food was cold, packing was wet,I would have expected better

always delivers to the wrong address

The driver wasn’t polite and didn’t took the time to get out of the car and ring my door, he called and I had to go to the front door of the building still waiting for him to get out of his car. All of this happened with be having to hold my baby in this weather.

Vera good, Vera friendly Star here love coming here always

delivery was very quick and driver was very nice

Half of delivery order was missing

Apparently, my order was delivered at 4.09. it's now 4.30. and I'm still waiting.Driver was in Allandale Road for ages, not my address. I have not received my paid for order.

Will not order again. The creamy mash has spilled all over the chicken and it got cold making everything cold and soggy. Disappointed.

Just don’t like looking for order number, I’ve paid should be enough

food arrived cold and did not received hot wings that should of been in the order.

Quality zero delivery time 2 not what I ordered

Sadly, when my take away arrived 10 mins late other than the corn on the cob, was inedible, it wasn’t just cold, it was freezing. I have submitted this to “just eat” and because I had some credit and paid some towards apparently this doesn’t deserve a refund in any way shape of form. My point is, it doesn’t matter how the payment was made, it’s the fact the door was inedible, due to being too cold to eat !!!!!!!!!!

Very amazing service and the staff here specially very friendly

Great lovely food. Fast delivery.

Didnt even receive order. Delivery driver rang to say was here but map said still at restaurant. Didnt listen to us, sent text to confirm postcode and screenshot of directions. Driver could not speak english and kept hanging up. Said delivered but no

The food was delivered to the wrong address! And no refund no food nothing

Food was freezing cold by the time it arrived.

I recently visited a KFC with my wife and kids, and unfortunately, it was a disappointing experience from start to finish. As soon as we walked in, I was struck by how messy the floors and tables were. It felt uninviting and neglected, which is the last thing you'd want in a family-friendly dining environment. The staff didn't help the situation either; they appeared indifferent and not particularly welcoming. It was as if they were going through the motions without any enthusiasm. After waiting for 23 minutes for our order, we decided to take our food home rather than eat in. Once we arrived home and began to share our meal, we quickly realized that our order was completely wrong. To make matters worse, the chicken was dry and the chips were soggy. It's particularly frustrating given that we spent a decent amount of money. Overall, this experience was a letdown, and I definitely won’t be returning to this branch. It’s a shame because we had high hopes for a satisfying family meal. KFC has a solid reputation, but this branch really missed the mark.

They forgot the popcorn chicken

Where is my food it has not been delivered

Taste rotten, every time you order a meal you only get one items from the whole thing.. sitting here with a pot of mash

some of my chicken was missing

The courier was so nice please give him a promotion or something

Food was good and still hot. Got everything we ordered but the zinger burger was a bit squashed. Apart from that it was nice and we will order again. The delivery guy was really nice Friendly and polite

the best KFC I've ever eaten 😋 I love the service and the mini filets, drinks are always cold 🥤

very friendly and polite delivery driver.

I specifically said no leg and it even states it on the order details and the receipt and yet they still gave me all leg apart from one piece !!, the food was also ice cold , it was inedible and I had to grow it away!!

THE FOOD IS STALE, CAN'T EAT IT!

Got the wrong order would like a refund

chicken poppers were awful, with black hard bit found inside one, I Threw the lot away, chips undercooked. waste of money!

Food was wrong not happy at all

The ordering console for the drive-thru has been smashed for years now. Can barely be heard trying to do so. Told Chicken would be 15 Mins, waited, forgotten, after fifteen minutes order hadn't even been started. Got 4 pieces of chicken extra for being a sport, still got home and realised we were short of a Large Popcorn chicken. Not atypical for a visit here I'm afraid, there's always something missing or wrong. Communication is horrendous. Good Job the SF. Chicken is always good, because it ain't the warm rubbery fries endemic to KFC's that keeps us coming back! Jesus CEO, have you ever TASTED the fries?! How do mess up fries across every outlet?! Boggles the mind. 4 bags of fries Straight in the bin everytime..

Quickest delivery I’ve ever gotten. A very happy customer 😁

Food took 1 hour 20 minutes to be delivered. It was stone cold and chips spilt and squashed all over the bag. I'm very disappointed

I have diarrhea after eating there chicken wings it hurts my belly

Great fast food restaurant. Not many car park but have a drive through to order.

Was sent the wrong order and didn’t get a refund when I requested it

Hot and delicious, all in one place

Amazing hot fresh and delicious

Disappointed.. cold chicken wrap, flat pepsi drinks. Stuff was in upset mood. Never come back to this KFC waltham cross.

I ask KFC, for no chicken drumsticks in my dinner and out of 5 pieces of chicken I got 3 drumsticks.

all very good, no complaints at all

Waited ages for food to turn up cold corn was out of date and brown and no chips

Service in store can sometimes be let down by the drive through and online orders, but it is one of the better tasting KFCs!

I ordered 20 pieces of wings just now, and I was really disappointed with the quality. The chicken was very old and appeared to have been fried multiple times. After trying one, I felt sickened. I contacted Just Eat to report the situation, but they didn't refund me for the entire order. The remaining 19 pieces went straight into the bin because the meat inside was dark and drenched in oil. This is unacceptable!

I ordered 20 pieces of wings just now, and I was really disappointed with the quality. The chicken was very old and appeared to have been fried multiple times. After trying one, I felt sickened. I contacted Just Eat to report the situation, but they

The delivery service absolutely fine , in two separate orders done within in a hour I spent £90 only to have a whole missing from the first order. All cold on the second order and another item missing ! Such a joke

Excellent did not realise you have to code now when ordering.

Food came and meals were missing

all my food was cold and there was missing chips and corn on the cob

all items ordered were wrong, address was incorrect and receipt totally different to what I ordered. then no helpline to call to get corrected

Once again order is incomplete. How in the earth its possible to not prepare a take away as per ticket? No chilly bites in the order. Dear shift manager, please brief the team to watch carefully the tickets. I am already tired of paying for something I am not receiving

wrong drink .. food very cold.. chips were a cold greasy lump. straight in bin

This place is fun for a gambler. You will never get what you actually order. You order a 6pc chicken, you could get 4, you could get 12. This time however, what I got was food poisoning.

Very nice and quick people. Very friendly staffs. Thanks 👍👍👍👍

The worst KFC we have ever had! Everything was spilled and squashed and leaking in packaging, and the bottle of Pepsi was flat! As if it had already been opened, I will never order KFC from them again so disappointed and unhappy

missed out one of my items and have yet to receive a refund

The time kept changing throughout the original time when ordered, the food was ok, but cold, the chips a very small portion we had two portions that actually when put tofu just about made one, not the greatest meal this time

Cold and wrong order . Useless company

Delivery estimate before taking payment was 10-25 minutes, actual delivery was 1hr 35. Tracker showed rider made other deliveries on their way to us. Food cold on arrival. "Free popcorn chicken when you spend over £21" missing.

T have spoken to your agent but I have not yet received a refund for the meal sent to me on Tuesday 01/10/25 which I had to send back

very expensive for the amount of food 😔

Food came literally stone cold despite delivery location not too far away ):

Awsome place with fresh food and friendly staff what else you want. Im super happppy

can has been dropped as the delivery driver has delivered it, can you was squirting everywhere which has caused the food to be soaked and front door step i would like full refund so i can order new food as i’m highly disappointed

Awful... do not order from just eat there are all ways problems this is the last time I will use it..

Delivery was on time, but arrived cold, soggy, and the chicken did not seem good quality, tasted a bit strange. Usually this restaurant is okay, so definitely not pleased with this experience tonight

gravy had spilt all over the food and i had to throw it away

lovely food nice and hot and fast delivery thank you

Missing items as always ,thank you kfc x x

Some of the things I ordered were missing

I felt like they gave me the dross chicken as it was delivery and I wouldn’t walk back to the counter to complain! Very poor

I didnt reserve food and this guy he said already delivered

Popcorn chicken missing from main meal also missing gravy

The sweet chilli wrap was delightful. The BBQ wrap was pretty decent also.

Delivery time excellent. Food quality dreadful.

Food was cold and wet and the box it came in was squashed to pieces, and so was the food and tasted horrible.

Food was so cold, I couldn’t even bother to eat it waste of money

delivery comes on time and food is always well cooked and warm