KFC Wakefield - Westgate Retail Park in Wakefield

worst food ever it was cold not what we ordered and the chicken was pink absolutely vile

Delivery take too long and there was dip missing in my order

Flat cold food and driver phoned to say he was outside but wasn’t

Driver couldn't find us (we're at the entrance to the lane) and marked as delivered but hadn't. He was going to head back and the only reason we got the food was because I waited outside, for him to come past and I stopped him.

not good a got no popcorn witch was part ov my order as far as am aware and got no dips.

Fast service and delivery driver was friendly

The order sat at the shop for an hour…. The delivery driver went the opposite way, obviously to deliver another order before mine…. When the driver appeared he spent several comical minutes trying to open his boot to retrieve my order….. my order was stone cold and inferior cuts of chicken that wouldn’t have been given in person at the shop…. I will NEVER order from this disgraceful branch again….

50% of the time the drinks are never delivered

abysmal service from the driver who delivered. spent 20 mins messing on his phone even after I had shown him my order on my phone to prove who I was he then proceeded to write down my pin and date of birth on paper before getting out the car to hand me my food which by that time was freezing. not what you expect when spending over 20 quid on a box meal.

food was nice enuf but kept changing delivery time n was late

Amazing service here! Saeed is amazing always friendly!

The chicken burger wasn’t the one I order

The food from this KFC is always good, really crispy chicken never oily. I was put off KFC for years after a couple of bad, greasy ones from other branches in Leeds. The new style fries are just 👌🏼

Ordered creamy mash and got beans

part of order was missing which left one person without a meal

Food was dry the loaded fries were not edible there was so much sauce on them they had turned into a soggy mess the pop corn chicken was hard this was the same for the chicken bites so hard even a knife struggled to cut them. The food was a lot colder than normal the however the gravel was hot and nice. Disappointing that the rest of the order was so poor. The delivery driver however was brilliant on time very polite couldn’t complain about the driver

I was missing a lot of stuff from my order, this is not the first time that this has happened

delivery was cold 🥶 but driver was professional

Driver unintelligible, almost gave the wrong order, blasting loud music

Notification my Order was cancelled, then it was delivered . Having then decided to order elsewhere, only to have food surplus and not required

Nice to see taste it red hotand quick delivery

Ordered a rice bowl the other day and it was lovely. Ordered again today and just rice, corn and lettuce with a very dry and tough piece of chicken. About 4 tiny cubes of sweet potato and rest of ingredients missing. Disappointing.

Probably the worst KFC meal I have had in years. The chicken pieces were small, over cooked and near inedible. The restaurant was dirty with rubbish piled on the window cill. Bins full. Some items missing from our order. Went to counter to enquiry why. "Oh, we haven't got any left". Duh!

nice service, clean, tasty. thanks to Ewa.

Very polite and helpful service, highly recommend!

Great food and service would definitely recommend!

Amazing food and great service,

everything delicious, service very nice and helpful, I recommend this place

Fresh hot food and great customer service by eva

Food was great and restaurant clean

Absolutely amazing food. Really nice atmosphere, very relaxed. Staff are lovely and very attentive. Definitely recommend!

The chicken is always crispy, flavorful, and perfectly cooked. The staff are friendly and efficient, making every trip a breeze especially Eva.

Amazing food, service very good, friendly staff, Ewa the most knowledgeable and nice person , willing to help. All in all very good service.

there was only one fillet in the box. order incomplete

Missing items messaged straight away response was refund will be processed and it hasn’t

No hot drinks yet a again, asked for large meals and get regular.

Probably one of the better kfcs out there in the local area. Having to remove stars because the gents was out of order and disabled toilet was locked. Price of kfc is getting slightly high for what it is now also

Saeed gave great customer service, the food was delicious and piping hot.

Saeed was very helpful. Thank you Saeed

Wonderful customer service, thank you to saeed

Saeed what can I say but excellent service. Food is always hot and delicious. Can't beat lunch time with a smile

Quick service. Great quality good. Happy experience. Saeed

Very good service fresh food clean restaurant saeed very helpful

Fast service and very polite from saeed

Very good service. The member of staff saeed was very helpful and the food was amazing!

Customer service was amazing.saedd

Friendly staff, great customer service and lovely food. Saeed

Been to Wakefield one superb customer service by Saeed really helpful

Total wrong order . Told the delivery driver as it was the wrong details on the receipt and was clearly someone else order . He was rude and told me to contact KFC as it wasn’t his problem. I spoke to kfc and they could see he had taken wrong order . KFC did replace the food but I had to collect it . KFC have lodged a complaint about the driver as my order details didn’t match the receipt he had yet he refused to take any action and it was his mistake as he had picked up wrong order

Clean restaurant, warm, good and fresh food. Kind staff👍

Update: tried this kfc to see if there was any improvement. The whole place stank of the toilets of a number 2 it was soooo bad! Walked straight back out. I couldn’t understand why there was so many people eating in there! So unhygienic!!

Sent me the complete wrong order

My order was only part delivered driver not interested said to contact u phoned but had it knocked off.

The order was completely wrong i orded a boneless box and got chicken and hot wings

the food was cold and delivery time was so late I had to call them only to get a message that said I had to call customer support.

The whole restaurant smells like the bathroom it's absolutely disgusting you can smell it for outside the main entrance. The staff are rude and obnoxious, the female managers attitude was unnecessary I would never eat here again.

We paid 35 pounds for 14 pieces of chicken no sides no drinks for 35 pounds is a rip off

My order it’s not arriving, I didn’t receive the order

Friendly and handled with care

Is it me or is KFC getting ridiculously priced for what you get! Boneless banquet for £15 = tiny fries, 6 pop corn chicken pieces, no dip and 3 dried up pieces of chicken! No care 😞 disappointed

hardly any food came, when it arrived it came cold not what i ordered

The food is always cold and there are always items missing !!!

Delivery driver was so polite and very friendly best delivery driver ever

Eva was very helpful and professional and the food was great

Girl called Eva has a great customer skills

Great service nice employee always helpfull and great food

The driver was extremely rude, when opened the door first thing he said was give me code , handed me the food and walked off

Got my order completly wrong! Ordered 8pc Boneless Feast, and instead received 2pc boneless, 2pc hotwing, and 2pc regular chicken

The food hasn’t arrived at the address it went to number 15 and I live at number 19 what can I do

Forgot stuff on my order and when I rang I was offered a meal if I go in?

Ordered from screen and requested table service as I am wheelchair user and restaurant is quite difficulT when busy. “Put in number and we will bring your order to table” when my order was ready Counter assistant kept calling out number. I held up my number but still no response just kept calling out number. Luckily a fellow customer took pity on me and went up for my food. Table service with no table service as they put it.

Would have been helpful if they'd put a fork in

food was cold and fries missing

I didn't get my bottle of drink

always ordering from kfc and always missing items. every single time

ridiculous..... ordered a 12pc chicken box and revieved 10pc?? 30 odd quid for them to just send less than what they advertise. there excuse for not offering some sort of refund was well you gave the driver the code so am I supposed to open the box with the driver now to check and count every piece

The garlic buttermilk mayo dip is not in my order.why

sent us the wrong food and refused to amend the order, staff quite rude over the phone

Excellent Service & Great Food at KFC Westgate Wakefield! I recently visited KFC Westgate in Wakefield, and I had a fantastic experience. The staff were very friendly, especially Saeed, who was extremely helpful and kind. The food was delicious, served hot and fresh, and the fries were perfectly crispy. The restaurant was clean, and the service was quick and efficient. I highly recommend KFC Westgate Wakefield to everyone looking for great food and excellent customer service. Will definitely be visiting again!

Waited about 15min inside did not get served walked out time to close the establishment more bad reviews than good CLOSE IT DOWN !!!!!!!😞😞😞

missing chicken and 1.5 liter pop

Delivery driver said he delivered it but hasn’t !

Chips weren’t cooked and the chicken wasn’t great either. It all looked a bit under done.

Chicken was dry & food luke warm. Was disappointed there was no option for large sides ( Beans or gravy). Being a big fan of KFC was left feeling very let down.

The hall is dirty. There is no toilet paper in the toilet, it is dirty. For 11 people waiting for an order, there is 1 person on staff.

Poorest KFC I've been to .. restaurant is freezing cold , told heating as been broke for months , missed food from the order..

Chicken sandwich was really dry and hard missing chicken popcorn and missing garlic mayo

Delivery was good, but missing one drink that we ordered extra. Food was nice, zinger supercharger tower box meal was a positive and popcorn chicken was really nice.

Yet again vital components missing from the order. Frequently the case with this restaurant. How hard is it to get a single box meal correct? No fries, a piece of chicken missing. Come on...

Disappointed we ordered a plain burger and a zinger. boxes arrived the same no markers to indicate which was the Zinger so had to play burger roulette which spoilt the fun of a takeaway

burger missing fries freezing and all over bag! the second burger freezing no lettuce tiny spot of mayo! waste of time & money went in the bin!!

sent me the wrong burger just a fillet burger when i paid for a tower burger and also got my order wrong the time before

Forgotten items as usual you’d think if someone was paying £30+ for a meal they would at least remember drinks absolute useless

Food was within the time given…. Driver was polite….. food was warm….. food was tasteful

the delivery was on time, the driver was smiling and nice. everything with my order was perfect. thank you 😊

Complete wrong order delivered

Run by kids who didn't give a monkeys. Expensive third rate junk food. Have been there once before. Nervous about hygiene.

I’m upset that food is always missing

had zinger special and boneless banquet meal. The portions were small for the price, gravy was thin and a bit tasteless not like it used to be. Chip portion really small. kfc gone down hill over the years im afraid

the food is always nice and usually arrives on time but sometimes I have items missing