KFC Strood - Commercial Road in Medway

Not offering table service (table numbers removed so you have to wait for your food) A4 paper signs on kiosks explaining app is down and can't process discounts or offers. No service at the counter despite explicitly explaining struggling with kiosk. No real service at all. Floor grubby, not been swept. Lift broken. No interaction between team and guests. Food cold. Over prepping chip portions. Visit time 2pm on a Tuesday. All round poor KFC.

Didn't put the sauce I paid for in the bag, didn't give me the crushems drink I paid for, staff were rude and very unhelpful, seating area was disgusting not a present place at all and I would be ashamed of this branch if It was my branch.

Delivery driver respected my wishes thank you.

Ordered at 5.30, delivered at 7… timer kept getting delayed

Driver arrived and removed ripped empty KFC bag from his bag. Driver then continued to scoop the food from the bottom of his bag with his bare hands loose into our KFC bag. This was hidden from us stood behind his bike, he then handed it to us with chicken sat loose on top of the bag and made a quick exit with no apology. After reviewing CCTV showing what he had done we drove to KFC with footage as the food was a massive hygiene breach and inedible. We are disgusted and want action taken!

Waited 2 hours for food never using just eat again

Fast delivery but the food was cold so must have been sent out cold... waste of money

Can’t fault the driver, food arrived bang on time. The restaurant missed out my wrap, also didn’t check special requests and sent both burgers with lettuce. Very disappointed

I have to call them to ask them what is going on with my foot, they say that food is ready but driver didn’t pick it up. First estimate was 18:50 food arrived 19:30 and FOOD WAS COLD COMPLETELY. So problem was with your driver not with KFC. Thank you for destroying my dinner. Was wasted money.

It was very bad service. The food wasn’t taste good. Not go there forever.

Delivery time changed by an hour after ordering. Food not boxed correctly.

Didnt get Gravy that I paid for.

Order never arrived absolutely shocking

Food was ordered at 5pm. Still waiting for it at 7pm so husband went to pick it up instead. Couldn’t even cancel the order which is why we chose to pick it up instead. Quality of the food was good as it was fresh and not waiting around for delivery.

Really disappointed in the delivery time and then cold and stale food was no surprise.

Absolutely disgusted. Ordered the food at 18:36 originally delivery time was 19:05-19:45, food finally came at 20:09. Don't think i should of had to pay for the food, yes the food was ok but eating dinner this late is not good for digestion as be going to bed soon.

Driver decided to go to an order that came in after mine and went completely the opposite direction. When he finally got to my delivery, the food was cold.

Ordered a 6 piece bucket and got 5 legs... If I knew I was going to get 5 legs out of the 6 pieces of chicken I wouldn't have ordered, it's a liberty!

ordered at 12:30 came at around 2 shocking time waited

Lukewarm, chicken fillet in tower burger was very thin, more of a flat burger than a tower. Feel sorry for the people who had 4 portions of fries missing as it was delivered with mine.

Pleasantly surprised by slightly early delivery and courteous courier

I don’t receive my order I can believe on this service your driver is not competent

Arrived quickly and food was hot 😁

No I do not want to stand in front of that giant ipad an order my food. I am already standing at the counter waiting for you to do what you are paid to do and serve the customer standing in front of you. To much effort is given to making sure the never ending line of morons with crash helmets picking up food for people sitting at home, over those of us stupid enough to actual call into your Resturant. And when did the egg cup half full of fries become the normal? It’s like KFC don’t actual want customers! Are we an we to much trouble?

Food was piping hot and the chicken are done to perfection! Nice one

sent me the wrong burger and didn't give me the right one or give My money back

Nothing wrong with service or overall cleanliness but forcing people to use the Kiosks is ridiculous, older people can’t use them and KFC self serve is terrible.

I’m very upset with my order there was popcorn chicken missing and my free one corn on cob and the fries were cold and the beans was a small beans not a large this is ridiculous after the amount I paid I can’t even bring myself to eat this now as ordered for family as a treat and half the stuff is missing and all cold even the chicken so I will be returning my whole order to Moore to the store as this cannot be acceptable after paying £30 pounds and get the whole order either cold or missing

The delivery time kept getting put backwards, and there was no way to cancel the order by that point. Food arrived 30 mins late, and all the food was cold. Lesson learned.

The food was very nice but the Supercharger Dip was missing.

everything was cold wish I'd never ordered it

One meal OK but other was just money wastage.

originally supposed to take 30-45 minutes ended up taking almost 1.5 hours.

Didn’t even come and had to go to the place and get the food but it was missing things

It never was delivered i had to go and pick up my order myself as the restaurant said a driver had taken the order already so that driver stole my order and never delivered it

Fries were missing from the order

Wrong order delivered and the driver can never find my address or attempt to listen to directions

I would like to make a complaThe order was incorrect when it arrived it was not what was ordered I did try and call the kfc irestaurant in Strood more than ONCE BUT THERE WAS NO REPLY we were very disappointed that we didn’t get the correct order

I had to go and collect the order myself! Your service is getting worse, and waste of space!

Gravy was spilt everywhere, so much so that there wasn’t a drop of gravy in the pot and it dripped through the bag onto the floor as I walked from the front room to the kitchen with the order. It’s a shame because I don’t ever have gravy but gave in to all the hype, I chose mash to go with the gravy, which I wouldn’t usually have. Our order came with 6 pieces of original chicken and all of them were drumsticks, not one single piece of breast. Food was cold……Overall not good at all

Ordered two meals both were not cooked properly. Absolutely disgusting.

I didn’t receive the order and yet the payment has gone through. Please refund immediately.

WHERE IS MY FOOD!? It says delivered but you have not delivered, I ordered over 2 hours ago? Contact me ASAP.

Missing 4 drinks total of 7 pounds

I haven’t eaten KFC in 20 years. I decided to have the rice & chicken, barely any chicken! Very small portion and they put ketchup on my rice!!?? For £6 it was not worth it! Will not be returning to KFC!!

Popcorn chicken was missing from my order

Meal bag was open and missing the extra chicken. I want a full refund.

there was 3 of us wanting to eat so ordered 3 burgers but only received 2.

order ok but on one order only 3 pieces of chicken bag not sealed

Yet again items missing due to incompetent staff. Only a small order so there's absolutely no excuse.

Yet again food was Luke warm dissatisfied 109% in future I think I will go with another delivery service

delivery took over an hour , everything was cold

very tasty and the best kfc in medway! we live in chatham and always try to get our chicken from strood kfc as its always great quality and they actually have best customer service! we asked for no breast and mainly thigh and that's what they gave us! thank you so much

Had a take away .. it’s without doubt the worst tasteless KFC I’ve ever had and over £17 for two small 2xchicken meals. Such a shame as I was so looking forward to it.

Missed 1 meal completely. Do not expect to receive your full order when ordering from here

we were missing a can of Pepsi. ordered 3 got 2

Got someone else’s order half the amount of food than I ordered

If I knew that I will be waiting so long I would have never order

Food was missing and cold will never order again

I have been charge 3 time for same order. Can you please help me with this issue. Thx

food was cold, fries and popcorn chicken half filled - very dissappointing

complete order arrived and food still hot for a lovely change, thank you

they listened to my note I'm autistic and I asked them a request and they fulfilled it thank you this has made me happy

Decent establishment. Always as expected from KFC .

Mushy chicken, inedible, overall a waste of £15.

Food was nice and hot for once thanks to the Uber service

my order didn’t come, i want a refund

Nice place, in the right location, after all the shopping, my kids and I went in for some food.

I ordered kfc as it’s my husband’s birthday, thought it would be a nice treat. The app said our food had been delivered, which it hadn’t.Got a phone call to ask where we were,told the lady she was in the wrong place,she then walked down the road to where I was carrying the food in her arms,which by this point was cold.She then argued that my house should of been where the other flats were.Told her we were even number not an odd number. Unfortunately dinner was ruined, on my husbands birthday.

Disrespectful customers service Food is ready they all busy chatting to each other Ordered food the other day were hair in it I wouldn’t never order from here Food is cold and not clean

order was complete and still warm. which doesn't happened often

The food was piping hot and delivered super quick!

We are missing the burger from the triology box meal got given 4 mini fillets also we got given mash instead of gravy in both meals I would like to burger sent back out to me with both gravy’s or a full refund for my food this is not acceptable

Everything cold driver went all round the town to get to my address. Delivery time was changed 4 times 18.00-18.10-18.20-18.30

Food was cold and I never received the bottle of 7up

I demand compensation/ a refund after that terrible service. Won’t be using again!

Delivery was late, food was cold, threw it in the bin and unedible

Good arrived all squashed with some of the boxes broken food all over the bag

Order was an hour later than described. We had ordered our dinner at about 5:15pm, was picked up around 5:40….(baring in mind our original delivery time was 5:45) & didn’t get to my house till 6:40pm! We watched our driver drive to the McDonald’s down the road?!! (Maybe to pick up another order?) then drove the complete other direction to my house and so made our food cold and soggy. The delivery driver was AWFUL and would not recommend. and w

Delivery driver called my phone and refused to come to the door, I had to go outside in my pjs and he was on the phone for 5 minutes huffing and puffing. Turns out he wanted me to walk all the way down the street. He finally arrived and the bag was ripped with all good exposed. Then when he saw me struggling to grab the food he offered to bring some “into my bedroom”. Made me super uncomfortable, surely when they charge up to £5 for delivery they should come to the door?

tower burger was cold, looked liked it had been thrown together, very poor. chips were dry. not much salad in the fillet burger and quite cold.

Never got all the food bits missing

The whole eating experience was good. It wasnt too busy and thers was plenty of room to sit down.

Lovely and Tasty food as well as helpful and cheerful staff! Lorraine was very kind and pleasant and made my lunch even better.

food cooked well staff friendly

Food missing had to go collect the right order after I paid for delivery not good enough

Wrong order delivered. Not the food we ordered or enough to eat. Chasing Just Eat for a refund

Went from saying it was coming at 6 to then 7 then finally arriving at 7.18. I would not of ordered it I had known I was going to wait 1 hour and 40 minutes for a kfc

They have never been on time since they joined JustEat, I always order 40mins before I actually want the food knowing they will be late

On time, polite delivery driver

Cold and missing all fries! How can it be so hard??. Everytime I’m shorted by something and never learn my lesson. That’s my lot with just eat and kfc now

Food always served hot and freshly made. Great service, you don't have to wait for a long period.

You completely left out a meal !!! I paid £10 ish and you didn’t even sent it! Is this a joke!

Food went straight in bin as freezing cold upon arrival! We got so bored watching the arrival time get greater and greater that we went to bed thinking that it was just not coming at all! Spoke to just eat whom offered £11 compensation on a £27 meal! Blaming traffic at 23:40 on a Saturday night! Weather conditions on a dry night without a cloud in the sky and no wind! Food as well as cold was a portion of ten chips each / dry old stale bun with chicken burgers and freezing! Totally inedible!

Wrong order was given by the driver and he didn’t want to take it back

Food came cold and I only had 3 chicken wings in it

Order was missing the drink that I paid for.

Yes !!!! New hands much better service delivery guy was top level, new chips, new burger quality 10/10

I had to go an collect the food myself as the delivery time kept increasing. It started at an hours wait and by the time that hour had passed it had increased by a further 90 minutes. Awful service.

Haven’t received my order but someone else’s!