KFC Strood - Commercial Road in Medway

Stone cold food. Took 90 minutes to arrive! Driver waiting in restaurant for ages. Not his fault delivered the food as quick as he could. Sort it out KFC!

Food arrived as ordered…no different than if I had collected myself. Purchased-delivered-ate-enjoyed

Over priced and over rated , 7Up was nice🫤

did not get the right food the driver argued

Food a bit cold but everything there and delivery man was nice xx

Food was dead cold !!!i was waiting for delivery 1 hour and 50 min !!! Thats not acceptable !!I should get my money back !!!

Wasn’t on time hour late for was solid cold and soggy

I love a bit of KFC but be warned....it won't even be close to your delivery slot time and when it does eventually arrive, the chips will have the consistency of a used tea bag. It would be fair to say that KFC Strood have not grasped the Just eat app.

ordered a party bucket , I received the drink to it and the free item how they failed to pack the party bucket I dont no and just eat hasnt given my money back so we had no food or refunded just eat is justing getting worse

Still not delivered ordered over 2 hours ago

My food was really COLD wasn't enjoyable the courier did say sorry but as I said food was cold waste of my money couldn't eat it.

It was good but I did not receive my garlic sauce can I get a refund for it please?

Two hours for delivery, had to microwave food to reheat.

just one complaint it was stone cold.

Food was stone cold, placed the order at 3:45 and it turned up at 5:55! Food was stone cold when arrived too.

sharp delivery , food oh so gooooood

In Woolwich, London, you’ll get quick service and, most importantly, exactly what you’re after. The customer service is spot on, and it’d be unfair not to give a shoutout to Ayasha from the team. She’s brilliant—really knows her stuff when it comes to the products and promotions. Plus, she actually listens to what you need. Top marks, Ayasha! Keep it up. I’ll definitely pop by again if I’m in the area. Cheers!

Ordered new Christmas burger ,with stuffing ,food was bland ,and cold ,staff okay ,won't eat there again yuk yuk

My food arrived 3 hours late I had to order something else for my son as he needed dinner and when it come it was freezing cold could k have a refund please

always good quality and never forget anything 🙂

I've ordered a bucket for one meal (including a drink) and an extra drink. The extra drink didn't come, so incomplete delivery as usual ( not the first time missing items from my order that i paid for) No more take away from kfc for me!

food made me and my children I'll

Delivery driver was very nice and courteous. The app location tried to send him elsewhere but he spoke with me to resolve the issue. Very good and competent driver.

My order never arrived. I have raised a query for this to be looked into and refunded

Delivered the wrong meal, but due to third parties it’s just a nightmare trying to re order and fight for a refund

good so late and cold refund please!!

Always check your order before you leave. You can only order on the screens and not by talking to a person which is ridiculous as there are always 2 or 3 people standing around behind the counter.

turned up cold and food missing

other than 1 burger, food was nice n warm

as usual the food was wrong! how hard is it to pack a bag of food. completely the wrong meal and a crying child now and £15 down the drain! absolute waste of space this place how thick are the staff in this establishment?

I order at 5.30 was given 6.00-6.20 it arrived at 6.55 i live 5-10 minutes from shop, when it arrived there was chicken piece missing the chips were cold, pop corn chicken was rubbery, sweet corn dry, rice was clod and dry, there was 9 legs and 3 brest out of 14 prices this is the second time I have ordered first time was when it first opened so I thought I would give them another chance as they missed two full items missing that time

When the delivery turned up, having given him a £2 tip on top of the delivery charge and service charge, he sat looking at his phone for 2 minutes while I watch at my door. The food was obviously Luke warm. Not a happy customer!!

I wanna my money back ASAP bc your driver who supposed to give us food but never did and sorry but when he called we didn't hear him or nothingI think I want my money back ASAP

Great food, quick friendly service

Our food was cold and had our gravy missing

The saddest portion of chips I’ve ever seen. Like three fries. Burger had no toppings apart from a slither of lettuce

all food was delivered and quickly no problems

food was hot & promptly delivered but was missing the drink from the meal deal!

Order never arrived and claimed to be delivered. Absolutely atrocious service.

We ordered drink and it was missing in the order poor service

Not offering table service (table numbers removed so you have to wait for your food) A4 paper signs on kiosks explaining app is down and can't process discounts or offers. No service at the counter despite explicitly explaining struggling with kiosk. No real service at all. Floor grubby, not been swept. Lift broken. No interaction between team and guests. Food cold. Over prepping chip portions. Visit time 2pm on a Tuesday. All round poor KFC.

Didn't put the sauce I paid for in the bag, didn't give me the crushems drink I paid for, staff were rude and very unhelpful, seating area was disgusting not a present place at all and I would be ashamed of this branch if It was my branch.

KFC need to check & seel there bags .like McDonald's..so item can not go missing

Best KFC in ages, delivered long before stated and nice and hot, very polite delivery guy, no complaints here, perfect

Our house number was changed by Justeat because it is perfectly correct on the account. Had to intercept the driver delivering to the wrong address and it took absolute ages for it to be delivered that I went out to get Chinese

Hasnt arrived but it's saying its been delivered can't see how this can happen when I have to give a code

I ordered this at 5.35 when it stated a 15-30 min delivery time. it didn't arrive until 7.08 as the delivery time kept being pushed back and I happened after my opportunity to cancel. simply not good enough on the part of Just Eat.

Food was cold and was delivered nearly 2 hours late!!!!

Chips were like warm but the chicken was as tasty as ever

Delivery with non existent, over 2 hours later

Ordered this from KFC Strood, as KFC Chatham Dockside, are absolutely abysmal. So well done KFC Strood, for restoring my faith, that all items can arrive, “with nothing missing” and as warm as they should be.

Did forget one portion of fries....but rest was prompt & hot!

Delivery driver respected my wishes thank you.

Driver arrived and removed ripped empty KFC bag from his bag. Driver then continued to scoop the food from the bottom of his bag with his bare hands loose into our KFC bag. This was hidden from us stood behind his bike, he then handed it to us with chicken sat loose on top of the bag and made a quick exit with no apology. After reviewing CCTV showing what he had done we drove to KFC with footage as the food was a massive hygiene breach and inedible. We are disgusted and want action taken!

Ordered at 5.30, delivered at 7… timer kept getting delayed

Waited 2 hours for food never using just eat again

Fast delivery but the food was cold so must have been sent out cold... waste of money

Can’t fault the driver, food arrived bang on time. The restaurant missed out my wrap, also didn’t check special requests and sent both burgers with lettuce. Very disappointed

I have to call them to ask them what is going on with my foot, they say that food is ready but driver didn’t pick it up. First estimate was 18:50 food arrived 19:30 and FOOD WAS COLD COMPLETELY. So problem was with your driver not with KFC. Thank you for destroying my dinner. Was wasted money.

It was very bad service. The food wasn’t taste good. Not go there forever.

Delivery time changed by an hour after ordering. Food not boxed correctly.

Didnt get Gravy that I paid for.

Order never arrived absolutely shocking

Food was ordered at 5pm. Still waiting for it at 7pm so husband went to pick it up instead. Couldn’t even cancel the order which is why we chose to pick it up instead. Quality of the food was good as it was fresh and not waiting around for delivery.

Really disappointed in the delivery time and then cold and stale food was no surprise.

Absolutely disgusted. Ordered the food at 18:36 originally delivery time was 19:05-19:45, food finally came at 20:09. Don't think i should of had to pay for the food, yes the food was ok but eating dinner this late is not good for digestion as be going to bed soon.

Ordered a 6 piece bucket and got 5 legs... If I knew I was going to get 5 legs out of the 6 pieces of chicken I wouldn't have ordered, it's a liberty!

Driver decided to go to an order that came in after mine and went completely the opposite direction. When he finally got to my delivery, the food was cold.

ordered at 12:30 came at around 2 shocking time waited

Lukewarm, chicken fillet in tower burger was very thin, more of a flat burger than a tower. Feel sorry for the people who had 4 portions of fries missing as it was delivered with mine.

I don’t receive my order I can believe on this service your driver is not competent

Pleasantly surprised by slightly early delivery and courteous courier

Arrived quickly and food was hot 😁

No I do not want to stand in front of that giant ipad an order my food. I am already standing at the counter waiting for you to do what you are paid to do and serve the customer standing in front of you. To much effort is given to making sure the never ending line of morons with crash helmets picking up food for people sitting at home, over those of us stupid enough to actual call into your Resturant. And when did the egg cup half full of fries become the normal? It’s like KFC don’t actual want customers! Are we an we to much trouble?

Food was piping hot and the chicken are done to perfection! Nice one

sent me the wrong burger and didn't give me the right one or give My money back

Nothing wrong with service or overall cleanliness but forcing people to use the Kiosks is ridiculous, older people can’t use them and KFC self serve is terrible.

I’m very upset with my order there was popcorn chicken missing and my free one corn on cob and the fries were cold and the beans was a small beans not a large this is ridiculous after the amount I paid I can’t even bring myself to eat this now as ordered for family as a treat and half the stuff is missing and all cold even the chicken so I will be returning my whole order to Moore to the store as this cannot be acceptable after paying £30 pounds and get the whole order either cold or missing

The delivery time kept getting put backwards, and there was no way to cancel the order by that point. Food arrived 30 mins late, and all the food was cold. Lesson learned.

The food was very nice but the Supercharger Dip was missing.

One meal OK but other was just money wastage.

everything was cold wish I'd never ordered it

originally supposed to take 30-45 minutes ended up taking almost 1.5 hours.

Fries were missing from the order

Didn’t even come and had to go to the place and get the food but it was missing things

It never was delivered i had to go and pick up my order myself as the restaurant said a driver had taken the order already so that driver stole my order and never delivered it

Wrong order delivered and the driver can never find my address or attempt to listen to directions

I had to go and collect the order myself! Your service is getting worse, and waste of space!

I would like to make a complaThe order was incorrect when it arrived it was not what was ordered I did try and call the kfc irestaurant in Strood more than ONCE BUT THERE WAS NO REPLY we were very disappointed that we didn’t get the correct order

Ordered two meals both were not cooked properly. Absolutely disgusting.

Gravy was spilt everywhere, so much so that there wasn’t a drop of gravy in the pot and it dripped through the bag onto the floor as I walked from the front room to the kitchen with the order. It’s a shame because I don’t ever have gravy but gave in to all the hype, I chose mash to go with the gravy, which I wouldn’t usually have. Our order came with 6 pieces of original chicken and all of them were drumsticks, not one single piece of breast. Food was cold……Overall not good at all

I didn’t receive the order and yet the payment has gone through. Please refund immediately.

WHERE IS MY FOOD!? It says delivered but you have not delivered, I ordered over 2 hours ago? Contact me ASAP.

Missing 4 drinks total of 7 pounds

Popcorn chicken was missing from my order

I haven’t eaten KFC in 20 years. I decided to have the rice & chicken, barely any chicken! Very small portion and they put ketchup on my rice!!?? For £6 it was not worth it! Will not be returning to KFC!!

Meal bag was open and missing the extra chicken. I want a full refund.

there was 3 of us wanting to eat so ordered 3 burgers but only received 2.

order ok but on one order only 3 pieces of chicken bag not sealed

Yet again items missing due to incompetent staff. Only a small order so there's absolutely no excuse.