Kfc south shields uk in South Tyneside

OMG - just had a chicken burger - the chicken was almost cremated - god knows how many times it was cooked today! The bun was stale, vile - finished off with a squirt of mayo and NO other filling lettuce etc - I can only assume they ran out - I don’t use KFC very often adm tonight I was reminded why!

2 mini fillets missing from my delivery order today. Missing items is a regular occurrence. It is unacceptably poor service that should be addressed urgently.

Just picked up food from the drive thru given a child’s burger instead of a regular and a coke that looked like dish water didn’t relize till got home so to late to go back can’t understand when it was poured it wasn’t noticed as was a dark brown ..

Service from Alana tonight was exceptional. She was friendly, very helpful and patient. she’s a credit to her employer. Thankyou Alana.

Went here for lunch at drive through with two teenagers. Got handed my order in a big (bag) no issue. Missing straw, no sauces (after ordering them) and ended up pulling huge black hair out of mouth from a piece of chicken. Minging. Thanks for that

A rare visit as we aren’t fans but one of our granddaughters is. She wanted a kids meal with drink and ice cream. Service too poor and slow to increase our opinion of this venue.

Used drive through. 3 people took my order which took them about 10 mins to process. I was then told to wait in car park and that they’d bring food to me… 25 mins later I went in to ask where it was. I was greeted with a very rude staff member who said, “it’ll take as long as it takes”. 5 or 6 other cars were left in car park sitting waiting same length of time. Also, 3 or 4 staff members stood around doing nothing. Uber/Deliveroo drivers prioritised over anyone else.

….. for once things went fine at the refurbished KFC in South Shields. The queue wasn’t bad and apart from a small portion of chips, the members of he family who like KFC enjoyed the meal.

earlier in the year seen a manager be rude to their staff and her attitude not being the best to customers either, I think her name was roop or something along that line. avoid.

Bought from South Shields kfc , been in touch with help line offered £15 , back health and safety there have contaminated the fryer with the feather hope there have cleaned fryer , poor 😀 service,

Absolutely disgusting quality food. I bought 3 takeaway meals today and opened it 5 minutes later after driving away. Cold food, dry soggy chicken, tasteless and items missing from my meal. This outlet is clearly well below the usually high KFC standards. It was my mums first KFC ever and probably her last. If I needed dog food, I’d have gone to a pet shop. KFC corporate would do well to audit and investigate. Truly awful.

ordered via just-eat.com, came 10 mins late, chicken was luke warm, chips were stone cold only thing at a proper temperature was the coleslaw

atitude from staff whilst manager watched on was a disgrace. i questioned something on my bill to be told by member of staff she does not have to tell me that, i questioned that and said she should, to a response of no i dont and wont, i said her atitude was out of order speaking to a customer like she did with all staff and manager watching on.i left store fuming to a response of bye bye from the member of staff will never use again

Credits where it’s due, we had given up on using this KFC years ago due to constant problems, no chicken or buns being two of them! Anyhow, our son fancied a boneless chicken meal for one. The queue was larger than it used to be as fans of KFC got a chance post lockdown to have their favourite but it was well managed, served quickly and politely and one happy son!

Ordered a 8pc Boneless Feast with Fanta tango, x2 fries, x4 corn cobette and beans. £22.89 in total through Just eat. They delivered the side dishes only... No chicken at all just fries corn on cobette and the beans arrived. You'd believe no one is that stupid to leave out the main part of this meal, the chicken. But they did, no re delivery and no cash back through just eat. And to add insult they put a sticker on the box saying checked and sealed. As you do these days, venting anger via Facebook. And the replies I got saying the same thing happened to many friends over the last few weeks wrong orders or half the orders missing. Come on KFC up your game you're getting left in the dust with other major fast food outlets... Id like to say your staff need training but you cannot fix stupidity. Seems like you are loosing a lot of regular customers. Once this period of mass online orders passes due to Covid-19 I'm sure you'll not be as busy in South shields.

Very typical KFC experience, chicken was nice, always a good choice of sides. Plenty of parking outside and staff were sound. Chrissy's burger looked mighty.

So my order was short for the 2nd time in a row. Piece of chicken missing out of my big daddy meal box. Wouldn’t normally complain for that but it seems to happen so much. Only kfc here and my wife likes it. Called to complain but nobody answered again. Never happens in other kfc’s So how here so many times?

Waiting times at the till can be a pain I've walked out more lately than I have waited to get served 3 waits over 25 mins to place order was always good at drive thro never much of a bother cpl messed up orders wrong sides but nowt major but drive thro is pretty busy and a few deliveroo guys pick up orders it seems the drive thro and the take away is adversely affecting the service to the walk in and restaurant drive through is normally quite quick but check order before you get too far from the place in case of mistakes which can happen

Omg, basically Jenn who was on drive thru, absolute misery, one napkin. No bag, I said to her only one napkin she went yeah.Sorry you need to get rid of half your staff and get them retrained. Attitude shocking and they are serving customers. They need to re rethink on how they speak to people

They could not cook chicken to save their lives really bad and taste old. The service is really bad takes so long u expect the chicken to be fresh but still warm and oily.

My 2 children decided they wanted a treat and chose KFC. Ordered at drive through. Collection window had an argument between themselves regarding order. Missing 4 items off an order that had maybe 10 items on it. Eventually got right order to discover kids meal had about 10 chips in and 5 popcorn chicken and mini fillet burgers were stone cold. Will not be going back.

Staff are concentrated on drive through more then the front desk should be an equal amount of staff on both. Customer service is really poor. Really disappointed worst kfc experience I have had!!!

Visited last night waited over 40 mins to be served as the staff were too busy serving just eat orders, even some of the poor delivery drivers were waiting nearly an hour for their food. The tables were dirty and bins over flowing. They had lots of disgruntled customers waiting to be served.

Not only do they run riot in macdonalds they and their family’s have started doing it in KFC numerous visits I have nearly been knocked over by off road bikes trying to go through the drive through and cars on entrance and exit they obviously eat like pigs in the house too tables left unclean with beans all over the kids see it as some sort of social hangout climbing on seats like monkeys and not to mention the no sugar thing where you can only now get Pepsi max most of the time which only accommodates kids which has now made me a in and out customer spoils what is / was a well designed outlet

Have been to this KFC on quite a lot of occasions. I will not be going back there any time soon. The place always seems dirty and not hygienic. But this recent visit every single table was dirty and covered. They were not busy at all and all the staff kept hanging behind the counter. The floors were wet with no wet floor signs by the spillage. Also had purchased an ice cream to collect after eating meal. None of the staff were acknowledging me and kept turning their backs on me and other customers. No communication to the customers who were stood trying to speak to the staff. This place has now gone to very low levels. Someone in management needs to get performance of this store back into shape. Also the customer service seems to be seriously lacking.

Decided on a spur of the moment thing to get a KFC from our local branch. After stating I wanted a Fillet burger without salad and sauce they still managed to serve me with one that had both lettuce and sauce on it. This would have been fine if I liked the sauce. On top of this I noticed that the member of staff cooking food out the back in the kitchen dropped the serving tongs onto the floor then picked them up and continued using them.

Good good but I’m yet to walk in and find a clean empty table no matter what time of the day we go. Other than that food and service is good and there friendly

Our daughter wanted a treat to be brought into hospital where she’d just had a baby. She sent us a text with 2 types of adult meals and one child’s meal deal. The staff were pleasant enough but they didn’t have buns for burger meals, hash browns for another meal, no this or that and then not even paper bags to put the cutlery, condiments and serviettes in. Whoever was in charge wants to shake their head, it was a Good Friday and wasn’t even busy. Surely if they were desperate for buns they could have gone next door to Iceland or Aldi. No wonder we rarely go here, rubbish.

Food was good and hot, issues are only one person serving at the counter, a very happy and helpful member of staff I must say. You could see there was plenty of others team members around but no one helped to serve the 17 people in the queue which went all the way to the door. Also each time I have been to this KFC it is freezing cold inside to the point I had to sit with my coat on.

Most unhelpful staff tonight! Wanted some food after a 12hr shift walked down with dog and was completely ignored by 2 eejits who refused to take payment at drive through and obviously I couldn't go inside to pay with dog! Thanks a bunch! Glad a nice customer went inside and assisted me instead....no customer service skills by the folk on duty 20th D

Got what i ordered no problem at all. Friendly staff nice chicken no worries and tasty KFC. Predictable tast just what i wanted

KFC no es un sitio que normalmente visita, sin embargo, yo estaba en la zona y necesita de algo de comida.

Seems to happen on a Friday afternoon doors locked just serving chicken burgers at drive through somebody needs to get a grip it's a shambles

Este es uno de los lugares convenientes en la ciudad para tomar un bocado rápido si compras en Aldi o Islandia que está al lado, justo fuera del centro de la ciudad, pero no hay mucho en el restaurante y a menudo es más rápido para pedir su comida en el interior ya que es más rápida que el ordenar en coche. Un típico KFC, limpio y con personal agradable y un menú estándar.

Went here once, used the Drive Thru. Got home, we had the wrong order and the food was freezing cold.

Primetime 30h absolutamente escandalosamente lento servicio! El personal era amable, pero no podía conseguirlo. Sólo 1 en mostrador mostrador gestión y poniendo órdenes. El paseo en coche por era aún más lento. No estoy seguro de lo que estaba pasando con personal enfermedad o vacaciones pero no personal parece bien organizado.

We like KFC so having moved here 7 months ago were pleased to see one in the town. A couple of weeks ago the visit saw the wrong order in the bag - a one off I thought - tonight saw all the sides missing when I got home A which was doubly infuriating as, because of the cock up last time, before I drove away from the window Inlisted off everything and asked if they were all in there!!!!

Went to the drive through a couple of months ago. Got home to realise order was wrong and items missing....

Went to kfc today , in Chichester south shields , it was disgusting the floor was filthy the tables hadn't been cleared , it' was terrible , I would not eat there again , if that's how the area where people eat is like, what's the area the food is prepared like , yuk

We have been visiting KFC Chichester Rd South Shields once a week for several months now as a treat for our 7 yr old grandson. We call in about 5pm and on nearly every occasion the tables and floor have been dirty . We usually have to ask a member of staff to wipe the table down before we can start our meal. Even with the tables clean, there is food left in the crevices on some of the seats and quite often we have to watch where we place our feet as the floor is littered with chips and other debris. The service is usually satisfactory although there is usually a queue, probably due to the establishment being understaffed. Today I ordered a plain chicken burger in a plain bun but was brought a burger in a bun and a separate plain bun. I pointed out the mistake to the member of staff who served me who begrudgingly disappeared for a short while and then returned with just the burger ( in the bun ). No apologies or explanation. I pointed out that I had been charged for the bun ( which I no longer had ) whereupon the staff member went to the till, refunded me the cost of the bun without a word being said. Deplorable service.Some of the seats have the padding pulled off and today 1 stool and no covering at all, revealing the foam padding for the seat. The place is a shambles - something drastic needs to be done. Where is the management, is there any quality control at this outlet ?

Rang today after getting home and realising some of my order was missing and spoke to a lovely young lady who dealt the problem brilliantly and professionally! Couldn't fault the customer service I received both in store and over the phone. Special Thankyou to the any who dealt with my complaint!

This place is filthy, the staff are rude and complacent but worst of all, you never get your full order. There is always something missing. If you take it home by the time you realise, it's too late. Service is a real problem here.

Comida gostosa, super limpo o local, a equipe atende vc em duas linguas no mínimo, comemos salada com frango e uma refeição completa por 9 pounds

Visited Kfc for the first time in years today went to the branch on Chichester Road the public area was clean and looked well kept the staff were polite and friendly and my order was delivered post haste. I have to say it was exceptionally tasty, I went for the original chicken in a bun it tasted just as good as the first time I tried Kfc many many years ago. I will visit again when I feel the need for a nostalgic treat

As KFCs go, the food here is usually rather good. I usually use the drive though on a lazy evening. However, there have been numerous times when items from my order have been missing and I've not realised until I've got home. They do usually mark the missing bits down in a book and give you a code number to collect at a later date, but it's always disappointing when you have a room full of kids looking forward to their treats. That said, the last 2 visits have been error free so hopefully that have their act together now

I have had so many experiences of poor service and very poor food.I only keep going back because of my Son.Foods never ready, machinery always broken, they hold cars at the window rather than putting them in the grill parking bays which just holds everything up and the staff attitude is sometimes quite appalling!

Decided to take the family to South Shields KFC at 6pm on a Monday and the place was shutting , as loads of cars were driving through the drive thru I assumed it was open ,the shutters were half up and the staff ignored people driving through. It's about 8 years since I have been to this KFC as it was poor then and it will be another 8 before I go back . I am surprised the KFC authorities have not shut it down.

Para quem quer comer com excelente custo benefício, vale muito a pena, vem bastante comida, boa e prática.

Love KFC so much but every time I have collected an order from the drive through it has been wrong!! Need to train their staff a bit more

We have a running joke now with KFC as only once since they've opened have we got our whole order. We used to drive through but now we go in and check everything. If you average once a month for about ten years, we've had one complete order. That's how bad the service is.

Ordered a Wicked bucket, told to wait in the bay outside, bucket delivered 15 mins later. Got home......NO CHIPS!!!!Rang to complain, answer machine says, 'No one is available to take your call and you cannot leave a message!!!' Thanks for robbing me KFC

We needed somewhere to go for 20 mins while our car was being valeted so we decided to pop into this kfc with out 9 year old boy and 2 years old girl for an icecream,omg bad idea,it was disgusting,over spilling bins,every table was filled with trays,rubbish,the floor was a mess,food all over,trays stacked up on top of the bins filled with left over food,we picked a seat in total shock to then see some girl wiping her own table with a wipe,a young miserable lad came out to empty a bin( with no gloves on )then went behind the counter to hand somebody their food,he then came back out to do another bin to be them shouted at to go and give somebody else their food,safe to say we left,this place needs a rocket up their backside and to sort it out,vile :(

Walked into KFC today to find around 12 people standing around waiting for their orders!! Only one member of staff on the till with a miserable look on his face! So I placed my order and went of to find a table, bearing in mind the place was pretty empty (bar the people waiting for orders) but half of the tables were full of leftovers...we picked a table that we saw had just been 'cleaned' haha - cleaned meaning a quick wipe!! Chairs were full of crumbs and the floor underneath was pretty much the same..it took about 10 mins or so for our food to be ready- chicken was hot but the chips were freezing!!So whilst eating our food we were having a look around the place, there was one young lad out the front of the restaurant doing the 'cleaning' - looked like he'd never cleaned up a day in his life!! He was moving the trays off the tables then swanning about\ taking orders out to waiting customers in cars instead of coming straight back to wipe the tables, so the tables were left full of salt\ crumbs\chip ends etc...the bins needed emptying and a thorough wipe, the floor needed a thorough sweep and wash, the restaurant looked very dirty indeed. We witnesses customers wiping salt\crumbs etc off their seats before sitting down!!I won't be visiting again in a hurry - not a patch on the service and cleanliness that McDonalds offer!!!I also want to touch on The music!! It was dreadful!! Id rather have none playing than that aweful racket!!! And no im not an old person saying that im only 32!! It was like something from a shop abroad!!It was freezing inside - think it was warmer outside.It looks like the place could've been short staffed and it really showed....hire more kitchen staff so food is ready sooner and more cleaning staff so the place is more presentable!!!Customer service and attention to detail is very important and unfortunately the restaurant lacks both

After having a lovely family visit to the beach, I decided to treat my wife & 3 children to a sit in KFC. When we entered the restaurant there where a few people there my wife and I placed our order while waiting I decided to find a table for use to sit at. As I walked around looking I noticed the lack of hygiene. There was rubbish on a lot of the tables. None of the tables were clean the floor was filthy it was a really unhealthy environment to be in. Never the less we managed to get seated. Not one bit happy when we finished eating I cleared our rubbish to put it in the bin to find all the bins where full and overflowing with waste I couldn't contain myself and asked to see the manager. His response was they where under staffed and they hadn't got round to cleaning up. I found this unacceptable if they can't clean it it shouldn't be open sorry KFC not good enough

This has to be the worst KFC going - always running out of stuff - never her the orders right - staff rude - what more can I say!

Just waited 19 mins from ordering food from drive thru. Order wrong again and some food not available. Won't be going there again.

We will no longer be going here after giving it another (THIRD) chance and they simply forgot a WHOLE MEAL despite the fact we had paid for it. Useless staff and rubbish service.

I love this KFC, I always use the drive through. The lady on the 1st counter is lovely and gives 100% every time I've been. Orders been wrong once or twice over the last few months but that tends to be when it's choca block. Still go back for a treat :)

After giving this place a second chance after our big mistake in January.Food order not correct, staff no customer service manner, cleanliness rotten.Complained to head office 2 months ago and still waiting a reply no wonder the store runs in this state.Avoid take your well earned money some where else

Clueless staff. Rubbish service. A million mistakes every visit. Poor food. Everything seems to just be thrown together.

Food is always cold and just seems like it's been thrown on the tray, waste of money!!! Pepsi tastes like fizzy water. Avoid!!!

Visited the drive through tonight and very disappointing. Orderings and paying ok but then had a 25 min wait and when the order was delivered to the car it was incomplete. Went into restaurant to remedy this and asked for Duty manager. Two people said it was them!!! Experience really was a joke,

We went to the drive-thru for a bit of a treat and made a pretty standard order. It was only after we had driven home we realised that TWO of the items were missing... so although we were too tired to go straight back and complain I made a phonecall and pointed out their error.To be fair the young lad was honest enough, apparently a new Junior Manager, and apologised. He offered to replace the meals and we said we would be there to collect them next time we were passing. We described exactly what we had ordered.Next time we were passing... I pulled up, gave the code... and the woman at the window said, "No - you have to come in for complaints"... Having just recovered from a severe chest infection and with a bandage on one of my legs I was less than impressed but, not daring to go home without tea I parked up...I reported to the counter, gave the code, and a full list of the meals that were due.UNBELIEVABLE - upon getting home, and even though this was the "So Sorry We Made A Mistake" order they had forgotten the sauces for one meal and the fries for another!! Kids were understandably upset.Not been back since. Didn't even bother to complain.

We visited this kfc on a Monday lunchtime during half term. Any establishment that children like would obviously be busy at lunchtime when the schools are closed. So why only have one server? The queue was ridiculous. My order was wrong. Out of the last six orders I've had, five have had to be corrected with either the wrong sauce, drinks or sides. I appreciate that fast food places don't employ the most enthusiastic or mentally endowed, but surely the service should be better than this.

Recently I visited KFC in South Shields to purchase a Krushem for a relative in hospital and was told by a member of staff that they were unavailable because the machine was "knackered". No matter I thought, things do breakdown but felt confident the machine would be fixed the next day, but when I returned the following day I was told the same thing.Foolishly I tried again over the next 2 days only to be told on both occasions that the machine was out of order. So I left it for a couple of days and then returned exactly a week after I first tried to buy a Krushem and was told the same thing yet again!I've now given the whole thing up as a bad job and will no longer be frequenting KFC in South Shields.

Queued in the drive thru for a few minutes and was served by a very friendly competent lady. Literally 3 minutes later the food was bagged and handed to us at the next window. Piping hot and tasty just as it should be. Not somewhere we go very often but when we do South Shields KFC is spot on.

nice food been here many many times since it opened and will continue to good as long as it dont change

We are lucky enough yo live near a few take aways and restaurants but we keep comming back to this one. The food is always piping hot and on the rare occasion there is something that is not 100%, the staff are very keen to put it right streight away for you. The restaurant is nice and clean. In the winter the air con could be turned down a little but instead of sitting freezing, just ask, they will sort it out for you. All in all, a fab KFC!