KFC Reading Gate Retail Park in Reading

Better tasting then shinfield road

A decent KFC that wasn't very busy at 8pm on a Saturday night. Food was well made and premises was clean.

Dine in at 6:30pm on a Thursday. Ordered a 4-pc Colonel's Meal and got 3 drumsticks and a thigh. Asked to exchange a drumstick for another thigh and was told "sorry we run out of chicken", at this time of the day? Seriously?

Rude staff , asked for no legs gave me 5 legs . Chicken tasted disgusting .

The food I received wasn’t up to the usual standard. I tried exchanging the chicken piece but the quality remained the same. The outer layer wasn’t crispy, and the inside felt watery. The chips were soggy, and the chicken wings and filet were just okay. Won’t be coming to this kfc outlet

Reading gate food was so tasty fresh service good environment of store nice music lobby clean 👌

Tables dirty, sticky, asked staff if tables could be wiped down, she looked at me as if I had 2 heads - really??

Delivery driver went the completely wrong way, then just left the food at the bottom of the flat outside without ringing the bell and food just said delivered. Food was missing items. And the food was freezing cold. Not happy and never ordering from here again. Delivery driver was so rude and inconsiderate.

The staff at counter and kitchen were either talking or arguing soooo loudly and annoyingly among their colleagues right from the moment I sat till I left in 5 hours. The look like an indian man and lady were sort of quarrelling. They were not paying attention to customers. What a dissapointment, dear Management please look into the matter as it may tarnish the image of KFC

Complete incompetent staff who never get my order right to busy waffling to each other, just ordered a boneless banquet, get home I've a manky wrap full of mayo, one mini fillet, chips for 8.99 Complete rip off, won't be back again and warn others to give it a wide birth.... not happy...you have people working in their that don't speak or read English that's properly why your staff are getting orders wrong.

No coffee again.no breast or wings just overcooked legs. went to McDonald's

Best location, tasty food &fast service .

food missing, not delivery guys fault. he was quick

My chips was missing again always something missing

Felt like i was disturbing the staff

One server/packer who has a moustache ALWAYS making mistakes the last three times I have been, how difficult is it? Not rocket science Food is not always fresh, chicken can be dry & hard, pot luck to what you get

Good service with friendly behaviour.

Good food in clean environment.

Food is good , place is clean and the staff is very friendly , Kevin the guy from the till is always kind and hard working , i feel welcome .

The toilets were closed and every time the staff used the door to get to the kitchen it was left ajar and the smell was terrible. There was also no air conditioning for a very hot evening in a restaurant made of glass made it very difficult to find a table in the shade.

We came to the drive through last night to order a 6 hot wings meal , with gravy on the side and 2 separate wings. The man serving us gave us our food and it was the wrong order, when we told him this is not what we ordered he decided to argue with us and then started to close the window in our face instead of helping us and giving us what we ordered. We asked for the manager and he said the manager was not there, so we spoke to his other colleague who simply gave us the right order in the end but charged us extra for it. The original man serving was disgraceful and absolutely rude. We would like to speak to the manager on this as I do remember the man's face and he wouldn't give us his name. We would like the manager to reply to this comment so that we can come back to discuss this matter as it was the worst and most rude customer service I could imagine and he charged us extra for his own mistake.

Not friendly.... stressed,after 2 years nothing changed,be careful at the opening time they serving day before food ...

Best kfc in reading or uk manger is really nice gave us water in summer the staff are really polite aswell it's also clean

Friendly staff. The food was a bit dry this time. But overall good

Never received my order no one picked up phone. Absolutely RUBBISH. WILL NEVER USE IT AGAIN. 2ND TIME THIS HAPPEN. Had to other food with different provider.

There was a 1.5 litre drink that was missing from the order

Top work from the team shout out to Rommel

The driver left my food out on the rain

Ordered a meal and the drink was missing!!! And no cutlery or paper towels and included in the package

Nice and neat place with good ambience. Unfortunately the service was poor and slow, meal with soggy chips and Luke warm not hot at all!

Incompetent people taking orders, they acknolwedge the order at the drive thru, I pay, they are missing all the chicken pieces and then tell me it is ok we didnt charge you for them, and this is a 1st world country employing useless staff, and do you think they even have the brains to say, oh, we messed up, let's fix it, no, rather give me a year 2 level type school boy stare

Hi,I visit yesterday to Kfc Reading Retail Gate Reading,the environment of kfc was excellent,their guest area was clean,Chicken was very delicious, their employees were very politely to me,Specially I think his name is Keshav Panesar,he did his best to take order then pack then serve,I liked his dedication to work.Next time I like to visit to Kfc Reading.

Wrong and arrogant attitude of staff- I ordered original chicken, they gave me two breast pieces and when I requested to replace with leg piece the lady stuff turned her back and told we don’t have leg and walked away. Two minutes after I saw her serving leg pieces to another customer, when I enquired, she said the leg pieces were just getting cooked. Then why couldn’t she answer “if you need leg pieces please wait for 2 minutes they are getting cooked” instead of walking away and telling they don’t have leg pieces?

Fantastic service from Keshav Panesar hope I spelled that correctly if I didn’t I apologise. Flawless service from start to finish - don’t often leave good review but his service certainly deserved one. Keep up the good work I’m sure there will be a promotion in it for your hard efforts.

Great Atmosphere team give great Hospitality

Your usual KFC branch but with tasty chicken. The wraps especially are well done. Couldn't fault the chicken wings either. Thanks!

The restaurant was a little bit dirty. Bins overflowed

Did not receive order although said was delivered have a ring doorbell to prove my claim I will no longer be using Just Eat as this has happened before….

Slow service. Kitchen staff bagging food without gloves. Chips were a mixture of fresh and maybe a few hours old, possibly from the overflow tray scooped back to complete portions. Appalling.

Quicker than usual - probably because it was mid afternoon.

Absolutely useless order through app and never got it been calling for 2 days and no one can answer the phone

Not all KFCs are equal, some are average some are not then some are spot on. The KFC at Reading Gate Retail Park was spot on. Perfect crispiness, polite and efficient service. Top shelf KFC.

Doing exactly as they should and we'll!

Cold food Missing items Substitutes which I had already paid extra for

Wrong order, had no chips no corn of the cob and only 2 hot wings, literally only have 2 hot wings and a burger half my meal missing

Food average. Gents urinal blocked, obviously not been checked for quite some time

Went there for dinner then I ordered some food for the family after that the machine keep on saying try again and I have already scanned my card went to the counter and the guy told me order again I did so to another machine so I paid twice when I checked my balance I noticed I have paid twice went back to the counter and showed them my balance they denied to refund my money back I swear I will never eat in this place again no matter how hungry I will be but I will let karma do it work I swear

This place needs a deep cleaning!! Even if its not busy,dirty tables,chairs,everywhere greasy finger prints….last time I eat in or ordered from here….Very dissapointed.

Sadly kfc uk has really ruined their quality of the food and now has come to a cost where it’s becoming expensive to eat here ,now so unfortunately makes me not eat at this restaurant anymore ,the food quality does not match the price they are charging now and that’s the truth The chicken just doesn’t have the spice like it used to to make it really enjoyable to eat , and it’s not giving me the urge to want it more and more , the chips have been ruined , and some chips have more skin on than anything else , the new seasoned chips are only for people of a certain taste , The French fries was a lot better , Unfortunately the company has no original Pepsi anymore which was a fan favourite , wooden spoons are just making the taste of the beans taste like wood , It’s just not how it used to be I see the kfc company is loosing profit year after year and sadly it’s customers are not returning , and I am also included , with the price it now is , it’s not worth my money , the quality is as good as any chicken shop you can find anywhere now , I really hope kfc looks back at the past at see what they done right , and maybe Will gain some more customers but the quality of the food just isn’t there for me anymore

Great for a quick bite to eat. Good location so plenty of parking and it has a drive through.

Great food and service as always.

Didn’t receive my drink which I paid for

We were missing 3 drinks and when we called KFC they denied taking charge on themselves.

The place was overflowing with rubbish on tables and bins were full

UPDATE: Branch has improved significantly since owner changes. Awesome chicken and fries! Highly recommended. ORIGINAL 1*: Considerably bad quality than other KFCs, and not for the first time. Took a takeaway of the double stack zinger meal and was highly disappointed. The branch wasn't that busy but still I got undercooked chips and a burger that looked like a deconstructed one, someone literally threw that buns and the burger in the box. Also quantity wise the chips were far less quantity than other branches. Do NOT go in Tuesday when they're having promotion, they serve stale chicken and fries. The quality is so bad that it's no wonder this store stays empty while the next McDonalds has a 50 cars long queue. Stale dry tough microwaved popcorn served

Unfortunately the chicken strips were a little cold, & couldn’t heat as it came with salad which can’t be heated & I should not have to.

Half my order is here and didn’t get everything I paid for

I added specific instructions on the types of chicken pieces I wanted, and they were completely ignored. KFC use delivery as an opportunity to get rid of their worst chicken pieces because they know the customer can’t do anything about it. Won’t be ordering from them again! They should be ashamed of themselves

ordered diet sprite as one of our group is diabetic, what came was full sugar tango

Delivered wrong item, only way is to contact useless Uber and they told me there is no solution!!!!! Waste of time and money.

We have received the wrong drink I ordered tango and got Pepsi max

it says delivered but we didn't have it

This food took nearly 2 hours to arrive!!!!!

I like the supercharged dips and I like the chicken strips beautiful

Ordered a bargain bucket and hot wings all the chicken was bright pink and the chips didn’t taste nice

Food was late and complete wrong order!!!!!

chicken was missing and drinks were wrong

Just got to have a kfc now and again

Took ages to get served even though they weren't busy.

Good friendly service. But the food was a bit on the dry side .

polite drive and nothing missing and nothing cold.

Only 2 drumsticks, food was barely warm. Great coleslaw though

My experience was the worse, customers service is nasty ,hair in my food. The lady who served me shouldn't be working there with her nasty attitude. Receipt number :133100207242020

The food was left on the floor outside the business gates..... I didnt receive a call, I just happened to walk past it. Very disappointing service.... I'd like some compensation and can provide a photo if needed

Good location but service and through experience was not good. Took time for the food to be prepared too. The service can be much better and improved.

New update: Service continues to be poor, the staff are poorly trained, they seem to have a high turnover of staff who have poor English, and this results in incorrect orders. Additionally the food can be served luke warm which is off putting, and I've noticed that the drinks feel watered down and not that nice to drink so this place continues to be poor. Also the toilets continue to be disgusting, they don't seem to clean them often and there's always something broken. Edit: Came here the other day and it was the worst experience I've ever had in kfc. The guy "working" the till ignored all the people waiting to place an order. He prioritised deliveroo orders, and self orders. This meant that if you wanted to order at the till you'd never get served as the guy was just interested in processing pre orders. He never acknowledged the queue, threw orders at the customers rudely, never apologised for getting orders wrong. Most of the people queuing, including myself just left after waiting over 15 mins. Absolutely terrible service! OK kfc, there is a drive through, plenty of seats, it's clean and conveniently located on reading retail park. On match days it gets busy, as does the McDonald's over the road. There are only a couple serving counters and a single pick up point so it can be slow to order and collect. Food is OK, its pretty random whether it's nice or not, often the ice cream machine is broken or certain children's choices are unavailable. The toilets are grim but this normal for fast food joints.

Dirty restaurant. Slow staff. Zero vegan options.

Great bucket loving the drumsticks

No gravy or coleslaw turned up which I paid for !!

Food never came nor attempt made to call

We enjoy the food my only complaint is that we ordered the Wicked Variety bucket but did not get any fries with it. This needs to be improved and the orders need to be checked to make sure everything that is ordered is there.

Just left out side.. no doorbell no knocking

I didn't receive the fillet burger

Only one thing went wrong was I was entitled to a £5 off which I used the discount voucher but the £5 did not come off the bill of £12.47

The gravy was like water had no taste, and the chips was Cold.

Where were the beans? Also cold chips

didn’t get my gravy with my order. that’s £2.40 down. fine otherwise

Delivered quickly and very good food! Thankyou

No chips with order for delivery

Despite the advert they don’t actually serve anything plant based. Staff are also just uninterested and not really bothered

Was missing a selection of sauces and the chicken wasn't as crispy as it usually is

Never got my order! I would like a full refund back! Not happy at all! I will be taking this further if I don’t get a refund back!

Had a takeaway, got home, multiple items missing, food nothing like the pictures or description on the app.

Dry bun, the fries have changed and you now pay for BBQ sauce. I nearly fainted when my burger meal came to a tenner.

The slowest drive through ever. Avoid!!! 30 mins to be asked for food. We couldn't leave as we were stuck in the Drive through. They said "we have no staff" We said "put up a sign saying just that so people know that they'd have to wait" They said "people will get more angry" Pfffff. What a ridiculously stupid thing to say. Almost assuming that we're robots and have no understanding of the English language and we'll just accept what he says. Understandably, we left when we could. We have had food from there before and the quality is pretty low too so all in all not a great location.

Very disappointed! I took my meal back into the branch to show them that I had a hair on my chicken, the lady took it back of house and then a man brought it back out without the hair on it. They then proceeded to act as if I was lying about the hair, when I had showed the lady beforehand the hair on my chicken. I did not want a refund nor did I want to have my meal replaced, I wanted to inform them that they are selling meals that are unhygienic! They are very rude and have terrible service. I will not be going there again.

Can't believe how slow it is!!!!!

Found the chicken a bit salty this time

The food was warm but not as previous orders, & the can of tango was also warm.

Food wasn’t hot and drink was missing from the order