KFC Reading - Broad Street in Reading

bag came all ripped and delivery driver dropped the salad from the bag

Food Cold, 47 minutes from order to delivery

brilliant and requested a pass code much better

Tracy is very helpful to customers. Make the KFC experience great.

The delivery driver just waited outside the house for 20 minutes and refused to come upstairs to bring the food

Service was very good and staff are very polite….

Great staff and very fast service and clean restaurant

I had very bad experience all the time never recommend as i’ve visited after 6 months and i was hoping they have improved but this is totally disaster and not going to come again ever

Served by Tracy great customer service and excellent service through out

food arrived cold, very disappointed

Lovely service always provided by Tracey when I visit this branch always helpful and great customer service

Great service and excellent food quality

great service and excellent food

I recently visited KFC, hoping to enjoy a meal of crispy fried chicken, but my experience was nothing short of appalling. As I bit into my piece, I discovered a chicken feather embedded within the batter! Shocked and disgusted, I immediately approached the staff about this. Instead of an apology or any hint of concern, they casually dismissed it, stating, ‘This is the kind of chicken we get from up, and then we batter and serve it to you.’ This is completely unacceptable. KFC should prioritize food quality and cleanliness, not serve customers meals that are clearly prepared with zero attention to detail. If this is what KFC considers ‘normal,’ then they are failing miserably. I’m utterly disappointed and disgusted. I won’t be returning until KFC commits to providing properly prepared, safe food for its customers.” Let me know if you’d like any adjustments!

Chicken was good but all the sides were burnt

Amazing staff and very clean restaurant

Staff are helpful. Especially to old people they are assisting. Im 60 plus and one staff help me placing my order in the kiosk.

The restaurant environment is quite dirty! I don’t like the gravy very much

Food is very i love kfc and staff is very Highly Recommened

The thing i ordered is advertised on TV as £7 yet it was £12 plus normal Just Eat fees. I think KFC are having a laugh.

Courier was showing at restaurant for last 35 minutes but shows as food prepared but within 1 minute courier turned up in the address. So I think the the courier or the shop is fiddling the times or the courier has deliberately didn’t switch on the tracking. As a customer we need know what time counter let the shop so that we plan ahead which may be you use this service but this is not happening. This is the 4th time I have this issue. So reported it. What you can do about this? One more thing

Honestly speaking it’s the worst KFC chicken I ever ate, the food was cold, 13 fries and chicken was overcooked and dry. I won’t recommend anyone to go there and I’m definitely not going back

Good service, helpful staff, nice environment. I appreciate.

Went to the store today to get food was cold and undercooked also toilets were filthy

ridiculous service - i want a full refund. order 1.5 hours late. and cold!

Unfortunately the chicken burger was cold, as were the 🍟 fries, the chicken wing was all bones not much meat at all, this has to be the worst meat I've had from this catering establishment, can't say I will be back eathr

I won't eat KFC anymore because of the dirt in these places! I didn't even have anywhere to sit because the tables were full of stuff, the floor and the chairs were sticky! It's a nightmare with cleaning all over the UK! Change personal because you will lose from the start

for the price u don't get much food was hot when arrived

My fillet tower burger was soaked in BBQ sauce and mayo so much that the while thing was soggy! The burger tasted burnt and so I could not finish it. My chips were not fresh and so I couldn't eat them. Not a great experience.

The chicken is excellent but pricey

The delivery guy Malik was very helpful and polite, excellent service

food not delivered again and in the app it says delivered how is that fking possible

Great food taste at kfc broad street

Was unsure about ordering due to some of the reviews, BUT my experience was GREAT! Everything ordered arrived and it was fast too. Really good service, delivery and food!

Excellent service, fresh food and well cleaning. I m appreciate with team.

Excellent service, helpful staff and food is dress. I m appreciate.

waited 25 minutes a customer brought back her chicken as it was wrong with half of it missing(they bit into it) then put the chicken in my bag as i was asking for my order. bro what ? i got a new chicken as i saw him do it but that was actually crazy.. snatched my own drink too since he didn’t give me that either

Always missing something from the order. Burger bun was rock hard and the spicy wings were overcooked

Dirty, poorly prepared food and barely a smile between all the staff.

Really lovely lady called Tracey, I was really struggling to understand using kiosks and she made me feel very comfortable. Kept smiling even when all the other staff seemed unhappy. Defiantly coming back for some lovely fried chicken.

This Place is absolutely ridiculous. My mother was ordering food for me and my family. Some how one of the KFC workers forgot to give me my drink and chips . No one should get take out food in the kfc . They shouldn’t forget about my drink and chips . Next time they should never forget about my chips and drink . NEVER GO TO THIS KFC IN READING

The only halal KFC in the ends. I give it 5 Star just for that. Certain man say all the KFCs in the UK are halal because the chicken comes from the same place but them man dont even pray. Anyway, big up Tracey, she's soo friendly and is always in a good mood.

zinger burger, wings, gravy sauce.

Failed to provide refund despite immediate correction of order.

I was enjoying lunch with my husband. Meanwhile someone was watching my bags and other customer’s belongings. Luckily a friendly colleague of KFC diner, her name Tracey, was able to point it out before me and my husband could. So grateful! Great sincere and kind service.

I really enjoy hot and tasty food of KFC broad Street.

As a tourist to the area it was quick and easy to order, food delivered on time and still hot.

This restaurant cleanliness is being maintained and staff are friendly and welcoming

Good Food and excellent service by the staff specially Aditya is very kind and helpful with my order. Must Visit while you are in Reading Town Centre.!

They have started a new system when it comes to ordering which is more of a hassle and a hindrance than helping the customers apparently it’s a new word working that they started yesterday no customers like it including myself. It’s probably the worst system I’ve come across.

Nice staff very friendly people ABHISHEK is very friendly with me great customer service I love kfc

Staff lazy and do not care about customers or orders . Litter left on tables for long periods without staff cleaning . Restaurant dirty most of the time due to this . Food either under cooked or over cooked . Not worth time or money

The food was under cooked and poorly packed. Also 2 items were missing. To add this has now happened 3 times in a row.

Good to see there’s finally a WHITE reception in the fast food restaurants. You could call me a racist but you would probably change your mind if you were ever being served by rude Indian receptionists. Tracy is polite and lovely! She has great customer service skills and you could easily tell by the numbers of customers in the shop on Monday afternoon ! To all UK business owners, make sure you hire a quality staff rather than quantity. They are the asset in a long run!

Guys totally ignored my food ordered from the kiosk, and eventually gave me the wrong food.

I recently visited KFC, my experience was very bad, a lady named( "kiran")told me you wait for 5 minutes then I will take your order, wait for me for 20 minutes, When I told her, she talking rudely I will never go back. She don't know how to deal with customer

Not exactly a good reflection of the KFC brand!

I ordered today afternoon kfc bucket with 10 pieces original chicken, the food quality is not good, bad taste. Seems like not the fresh food. It’s not looks like kfc chicken. As soon as I placed my order I got the plate with in a minute. I got shocked 🤯 I had ordered for takeout so didn’t check at the time . When i checked the food in home, food was really horrible. I want a refund for that . Please refund me asap.

I had a 45 minute lunch break and my food took 30 minutes to arrive only after attempting to ask for a refund. It was under staffed and I needed to return to my own work. My food went cold and wasn’t able to eat. Didn’t get a paper receipt either and had to show on my phone my order number as they removed it from the collections board when I’d not even got it yet,

Place was filthy, tables littered, floor littered with bones, No popcorn chicken on menu, no chicken bites, no mayonnaise, the man just threw tomato sauce in my bag after saying no mayo. poor customer service

Floor and tables all disgusting staff are rude and inefficient, forgotten items if our order and when questioned they just shoved them at us with no apology

Customer service was very rude food was not that good and didn’t listen to me

Poor in bags presume it should come in a round box now wipes no falk or spoon I have beans poor to be honest

I like this place. It is about 20 minutes from my work so if it could move to the other end of Broad Street I'd give it more points ... oh why does the door open the wrong way?

Students smoke e-cigarettes in the restaurant

Needed some food before my training then became late because he arrived 20mins after

I ordered this last time and he was horrible and I gave it one more try and it was the exact same. The food was cold and the burger was messed up

Quality of food is deteriorating.

driver was very kind and also was very fast thank you

It's some time ago already. They managed to fry the thighs and wings so dry and salty, and chips are cold, rubbery and unsalted. I don't kown why it's still in business. Never go again.

Revised June 2023 Despite months of bad reviews this branch remains the filthiest fast food place I've ever seen, squalid and giving poor value for money. The staff are clearly struggling with their failing franchise owner. This branch shows the downside of the KFC franchise. The other local branches do not have these problems....Yet.

I put a note so that a receipt and 3 straws should be included with this order but none of those where included, Im not very happy with this. Why should you have a note section if none of the requests are fulfilled?

Food took awhile to arrive and wasn't warm enough.

I haven’t received my order yet and it was marked delivered!

Top staff. Really helpful. Shout out to them.

late cold. cyclist went away with my food for 10 minutes and holded it in dufel bag. stone cold. appaling

Everything tastes normal and average, Service is fine but they have messed up my order multiple times. I ordered combo meals which had 6 wings with it, ended up with only 2 wings. It was a take-away, I only realised this when I got home and wasnt bothered to go back there asking for my wings.

The Taste isn't the same as Before, nothing Special now, Better off buy the Generic fried chicken.

Had a bad experience at this KFC in 2022 so had stopped eating here. Decided to give a try last Sunday 3rd March 2024 and I was pleasantly surprised. The chicken was well seasoned and fries crispy,the hot wings will definitely have me coming back. The eating area needs to be cleaned a bit more frequently as its a high traffick area.

Hello KFC Reading, Can I know do your meat and chicken are sourced from Halal food supplier? Thank you.

The gravy is really runny it’s not thick, it’s got no taste to it

Service, food, blow the average

MY 12 YEAR OLD DAUGHTER WAS ATTACKED AND RACIALLY ABUSED BY A LADY AND THE STAFF DONE NOTHING, BUT ACTUALLY SERVED HER FOOD. THEY DONE NOTHING TO PROTECT MY DAUGHTER. DATE OF ATTACK 04/02/2024..... DISGUSTING MANAGEMENT.... DISGUSTING STAFF JUST STOOD THERE WATCHING AND DID NOT SAY NOTHING😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡.

Warm can of Pepsi comes in same bag as hot food

missing the main bargain bucket. I got all the sides but no Original Chicken whats the point of KFC wothout Chicken Doh!...

None of the drinks I ordered arrived

Fries were undercooked, explains why mashed potato was also sent. (It's waste as both not eaten) I would rather the meal be delivered later or a call for prefrence. Other establishments don't rush sending out, driver waits at takeaway/restaurant.

Worst services, waiting for 30 minutes more, only ordered a few chicken wings. Bad attitude, bad service, bad food.

The staff don’t really know how to talk with customers

the person taking the phone orders was very helpful and knowledgeable.. good job Ainul

Such a shame that KFC not accepting AMEX card.....

Driver never had the two cans of tango for the meal and bag was sealed so KFC branch never sent them out in the order. Not even a substitute offered if they didn't have stock.

Bit of a dive. Staring staff bit spooky, but guess that to do with culture. Chicken strips soggy, not even hot. Tempted to take it all bk. Food below KFC normal standard.

it's winter outside, the place doesn't sell hot drinks…..nonsense

They ordered me tango instead of pepsi overall still very good restaurant

Terrible. Missing food, broken bag, box meal was not in a box, tasteless. Never again!

Awful, food ineditable only fit for the bin

Fantastic food & service, really great. Chip portion is getting smaller, every time I go - whats the reason behind this I wonder? Toilets need a serious clean, Its quite apparent they haven't been done in a long time. The amount of druggies and drunk people who occupy the upstairs on my route to said toilet, is quite distressing. I do feel this needs addressing, hence my rating of 4 stars.

The staff is okay and the food as well. As its the only halal kfc in Reading keep your expectations low and it'll be alright ;)

Very busy but the food is great