KFC Preston - Ashton on Ribble in Preston

Food as always from this kfc is excellent, pity it's let down by rude staff

food was cold time kept changing

Waited nearly an hour for food to be accepted and prepared then when it came was missing a number of items. Disappointed

By far the absolute worse KFC I’ve ordered. Good was cold, zinger burger had two leaves of brown soggy lettuce and the entire bun was covered in sauce. Took one bite and left it. Will not be ordering again from this KFC. The quality control is non-existent

Sauce was missing when I paid extra for it

chicken was dry, gravy was watery, chips were undercooked. very disappointed

chicken dry and gravy like water

Item missing from drive though order

when the food arrived all of it was freezing cold

Gravy was missing. How can you eat KFC with no gravy?

Chicken was hard in the middle of the tower burger and unable to eat. Both drinks also missing from the order

One portion of fries was cold as they had been next to cold drinks :( but otherwise all good

Food is incorrect!! Time and time again this happens

Missed the dips off that are part of the meals. Again. Won’t bother ordering from here for delivery again, it’s never right.

Arrived 30 minutes late, and cold. Seems to be my usual experience with Just Eat these days.

Ordered a zinger box meal and all i got was a chicken burger instead, rest of the order was there. Always have problems with my order from this kfc, how hard is it to get otder right

Did not deliver what was ordered would not replace what was missing will never use them again

Got the wrong food on drive through

wrong items came not the 1st time

the just eat app,said the driver and my food was being prepared within minutes of my order, yet it took over 90minutes to travel a short distance,my order was stone cold,nothing had any warmth at all,its very clear to me what has happened,your driver has been delivering other orders

delivery was supposed to be 15-30 mins. it was 50 minutes and it was cold

Food came quickly and seemed to be cooked fresh, not like it had been sat long. Didn't bring out the dips or the paper plates so had to return for these but overall a pleasant and quick dining experience.

Gave me the wrong sauce but overall really good

Sent wrong flavour wrap asked for 1x supercharger 1xbbq and was sent a seeet chilli instead of bbq.

Ordered lots of times Today it was absolutely appalling for what it cost me the smallest chicken I have ever seen just dumped in the box the kids still hungry ….

Missing items yet again - incompetence of KFC staff? Or trust issue of driver. Not sure which but every order has at least one item missing

Food was luke warm tho tasted nice. I had one item missing.

Very poor yet again from this Branch. Every single time we order there are multiple missing items.

KFC has gone downhill. Two long hairs in my burger, greasy chicken, stale bread, soft chips, watery gravy…absolutely vile.

Great service friendly delivery service

Cold food missing sauce and just stale cold fries

I travel a lot, all over the country and treat myself to a KFC every now n then, some are pretty poor and pretty messy. This KFC was probably the nicest one I've eaten in ages, very crispy and not greasy chicken in the bone, chicken strips were nice and juicy with decent batter which most places get wrong so no complaints with the food at all. Staff weren't very chatty but you're there to eat not talk. The place was also pretty clean.

very pleased with delivery. thank you

Ice cold can in the same bag as hot food, how is that appropriate???

The girl who served me was so kind and helpful.

The chips were missing, otherwise good

Absolutely freezing waste of money threw the lot

poor delivery never received my order, it was delivered to wrong address.

Payed £45 for food, and multiple items missing. (1 * Large Popcorn Chicken, 1 * Small Popcorn Chicken, 4 Regular Dips and regular drink). All got was refund for £6.99. will not be ordering or going to a KFC ever again, and the rest of the food was bland and tasteless.

Sadly missed items from order. But only realised when we got home. Unbelievable considering staff member checked the order before handing it over.

Always something slightly wrong with the items ordered.

Order not delivered! Should be an option for a minus star rating. Still charged and still hungry!

Straight down the middle, can’t complain as my expectations of a KFC in the preston/ south Ribble area have been consistently trampled to death that when the food arrives intact and room temperature it’s a bonus. Keep up the good work guys

Our order has not been delivered

Items mising from meal....Again!

The chips were missing again! this is the 2nd time this has happened. Not happy at all.

Arrived at 11:20 and store still closed, staff inside ignoring us and no sign of them opening soon… or any reason why they’re not open!

I didn’t receive all my order there was just short of £10 of chicken wings missing

Got a party bucket it had 11 chicken drumsticks in and was very greasy and soggy

Good was freezing cold delivery time kept changing for thirty minutes. Do not recommend

The staff are a major problem, you turn in and the first thing you see is staff sat on the floor outside smoking. Go in and the not one employee greets you with a friendly smile or manners. The attitude stinks in there, they amble around whilst the queue grows and grows without a care in the world. They speak to each other like dirt in front of customers. Ordered at the kiosk, specifically to takeaway. Food arrives on a tray so I tell the girl it’s to takeaway. She looks at me like I’ve just insulted her, then proceeds to put things in a bag sideways so all the food falls to the bottom of the bag mixed up. I tell her that’s the food is now at the bottom so could she put it in flat so it doesn’t fall again. She just can’t get her head around what I’m saying…my 4 year old daughter would’ve understood. Others customers are just baffled at the stupidity and the just eat driver also tries explaining to just put the items in flat. She ends up replacing the items as I’m saying to her ‘you don’t need to replace them, just put them in flat’. Was like banging my head against a brick wall. All the while she’s pulling her face. Just do your job properly in the first place. The restaurant seems to have no authority figure to sort these staff out. It’s like it’s being ran by the lowest set of a college class full of school dropouts. Reading the reviews and it’s clearly just copy and paste response to many complaints. That just sums up the whole ‘customer care’ policy.

Really disappointed. They forgot to put the burger in the bag on drive though. Had to to go inside and ask for it. It's the second time this happened. First time I didn't bother cos I noticed when I opened it after going home. Staff was not friendly. It looks like the owner hasn't done anything to improve the service 😕 atleast get the order right by looking at previous reviews.

items missing yet again. Last week it was 4 portions fries, this week 2 hot wings and 1 piece of chicken missing. The person who checks the orders before they are sent out is not doing their job proper;y

KFC is overpriced now and the quality of food is getting worse every week and overall is very poor value for the money

Messed our order up, and couldn't decide if they were out of rice or not

My fries weren't there no corn on a cob instead of garlic spread I gor mashed potatos and our mini fillet disappointed not ordering of here again

When I opened the bag of food, I noticed that despite being on time, all my food was cold, and that the only thing keeping it warm was the gravy. I also ordered mash and was given coleslaw.

I came a long way to go there and they got the order wrong twice and we got less food the second time . I rang them and the manger said that all the food was there and it wasn’t there. I would personally not go there again

Well they had no chicken on the bone soooooo….. 🤷

You have gave me the wrong order

Just ordered 2 meals. Turned up an hour late stone cold. Had to microwave and was disgusting, went in the bin. £30.00 for an inedible meal. Tried ringing to complain no answer after repeated attempts. Oh forgot neither meal had any fries so they can't even get that right. DO NOT ORDER DISGUSTING SERVICE AND FOOD!!!!!!!!!

absolutely cold and tasted awful

store can't read any notes you may put so I wouldn't bother

The delivery driver had a poor attitude with me. Said that I wanted to check my food and he responded very rudely

Did not receive correct order. Ended up with someone else's.

Chewy chicken and hot wings had no flavor.

Every time we order from LFC there is always an item or two missing the side I paid extra for meaning the coselaw didn’t arrive

disgraceful I am going to make a complaint

most of food was cold gravy was hot

This was the hottest food we've ever had delivered from KFC, normally luke warm at a push.

4 fries missing and a bottle of Pepsi max! Seems to be the last couple of times we’ve had items missing but this is ridiculous now. Basically half of our meal missing!

food was cold and inedible - just terrible

Missing half the food items ordered and the burger that came are stone cold, absolutely shocking

delivery driver was not very helpful as he asked me to review him and I asked him if he could help me with a previous problem order from back in June as I asked back then for a refund and not yet received and I ask him for information. He was rude

Great experience as usual everything 100%

Got a snack box and gravy, used to get them all the time now they have removed the food from it. Got 9 chips and a tiny fillet pic of what I ordered vs what I got

courier had a problem with their app so took ages to come and the food was luke warm when it arrived

food order wasn't complete ,2 items missing

Made it to me in good time which I appreciate. Nice polite courier who wanted me to enjoy my food and have a good evening.

My order was missing my 2 wings which I paid extra for and also the garlic dip. It’s every time I order from this store they mess it up. The staff are useless

order had 1 piece of regular chicken short and 1 portion of fries short

this isn't the first time this has happened this year let alone this time ordering it happens on a regular occasion it's like your night staff don't care what the customers think of your business.

Missing items for a second time, food was cool and clearly been sat there a while.

delivery guy was friendly and fast

Usually go for the 10 Piece Sharing Bucket and on more than one occasion, we've been getting 5 or 6 drumsticks and the rest are small pieces. We used to get a good mix of chicken but this branch has gone downhill lately. Been again to this branch for a 10 piece bucket and 8 of the pieces were drumsticks and 2 small thighs....... Absolute joke and disrespectful to the customer.

All The Time when order îs missing somting....

No fries at all sent with any of our meals

food was cold chicken was all bones and dry. zinger burgers were cold had no salad etc on it.

Everything arrived but the supercharger dip. Dissappointed as it’s the 2nd time Arrgh!

Arrived as usual missing various items I don’t j ow why I bother ordering from here utter useless if your reading this and about to order over compensate it as 100 per cent somethings gonna be missing

2 out of the 5 drinks was wrong totally abysmal quality. it's as if they just grab a hand fill of drink and thought fk it they can have these

Terrible food and TERRIBLE service. Lack of customer service. Only got 3 quarters of the order, and the chips were cold. Never again will I visit that kentucky

No hot sides not able to toast snack wraps at 10.10pm NOT IMPRESSED... ALL to scarper at 11 on the dot... Just shut at 10 and manage folks expectations because I rang to make sure had hash browns cos never have em, could have said something to save me going down and not just straight to deepdale where they slapped the Sundays out of you on everything!

A fantastic KFC one of the best for food so tasty and very fresh and well cooked.

Was ok chips not great place was empty service was good guy was nice behind the counter

I came to you on a Sunday hour of need, 12 midday order so I don’t think you’ll be too busy. Yet still you managed to miss items off a simple order! Why why why do you do this everytime. You really are the worst kind of toxic ex

I went for a takeaway waited 55 minutes for my food which I didn't mind too much as they were busy but no apology for the food being late or a goodwill gesture. Shame on you KFC

The food in this place tastes great in comparison to other KFCs however there is this constant struggle with missing items on delivery. So this one time we decided to ring them up just to be told it was probably stolen by the driver? I would just want to know how can this young gentleman answering the phone assume it was the driver when I told him it’s not the first time this happened. Also interesting fact that whenever we go in, they always seem to get the order right, it’s only the delivery orders that are pretty much always wrong. And then the chicken pieces. The amount of times I was only given drumsticks or told “we only have drumsticks, is that okay?” No it’s not, I personally don’t like drumsticks, I can tolerate one or 2 but as far as I’m aware, it should be a fair mix, not 4 drumsticks and 2 wings. I haven’t gotten a larger piece of chicken in months and whenever we come in right after they’re open, their staff are eating? There is always 1 person who works there sat down eating yet they don’t have enough chicken to serve the customers? I’m honestly tired of getting vouchers at this point, I have about 3 vouchers due to items missing from my orders, can’t use them all at once and they expire. It just shows that kFC as a company likes to throw vouchers at customers instead of actually resolving the issue. Pay £30 for a bucket to receive 6 pieces of chicken and fries. No gravy, no popcorn chicken, 3 wings missing and no drink? How can you even miss so many things and send the order out, blows my mind.

kfc staff take some pride in your work

Great place ,clean always.somehow I always get those rib/wing side of the fried chicken which doesn't really have much when I order a piece.overall good place