KFC Norwich - Longwater in South Norfolk

Just, bad. Not what it used to be with crazy prices, best to simply avoid temptation. Dry, mostly drumsticks chicken, half-filled gravy pot, tiny fries portion, all lukewarm. It's not all bad - the Pepsi Max can was definitely Pepsi Max. Last order from me.

The issue is with the order itself; they included too many drumsticks. Not everyone eats drumsticks. Please ensure that if there are 10 pieces of mixed chicken, there should not be only two mixed and the other are drumsticks only. 👎

Very slow service. See people complaining about missing items too

order was 30 mins late the rice bowl had only one zinger in it when i had ordered the extra zinger and had the wrong ranch sauce as well

Missing food again from this branch, cold fries. Will never order again.

Was nice except for the chips.They tasted old and were cold on arrival

Food still warm and packaged well

Order was not all there no chips in a expensive order it was the party bucket so not happy and will issue a part refund

give meh blucclart more than tree pounds

came hot was absolutly delicious and delivery driver was polite and good

Loads wrong with our order and when we sent the mini fillet burger back. After we unwrapped it we watched the manager just close it up and put it back on the shelf for the next customer. Sorry to the next person after us ordering a mini fillet burger. Rank wont be going back!

Everything was fine except as per usual KFC longwater forgot to send all the order....

Wrong wrap. Ordered a bbq twisters wrap and got a chilli charger. Want a refund for that pld

The food was hot , but the gravy was lumpy and cold

Wouldn't even bother food took 45 minutes too get too us the order was wrong some weird burger that was so pointless think the chickens are more active than the staff tbh

Just want to say it was not very hot and chips were not hot too. after warming them up they were ok

took absolutely ages 4th time in a row

Food was delivered on time, very friendly, respectful and efficient

Delivery was fast but chips were like rubber and some of the chicken was cold

KFC long water forgot my 4 hot wings and regular popcorn chicken like come on!

No drinks? They didn’t arrive… I need a refund please

Great food good service and on time👍👏

No one cleans the tables the food is getting bad the floors horrible!!

When someone spends £20 on 6 pieces of chicken at least make it edible. Chucked in the bag like you’re feeding a dog.

Food was cold even though the driver got here quickly

Stood waiting to be served for 5 minutes, mid afternoon, so it was dead, and was totally blanked. We left, without ordering. Even my child thought it incredibly rude, and would rather have left too, despite looking forward to it. Poor!

there is no consistency at this branch of KFC , if you’re going to charge customers for food of a certain standard, we order 10 piece hot wing meal sometimes the size of the wings are just microscopic!! take a look it seems like a sparrow fell into the fryer.

The food was fantastic, and the driver was wonderful.

took ages to arrive and when the food arrived it was cold and not enjoyable.

My dads food was not cooked properly

They delivered 7up zero instead of tango and the twister had very little supercharger sause in it!

Wrong drink I ordered a big bottle of tango and got a can of Pepsi max

Again no hot drinks ! At two of the restaurants and one is closed.

Food all dry and clearly out of shelf time.

The delivery driver was very friendly, superb service from him!

Took half an hour to get a cherry coke, was not told that there were no hot drinks so had to get a refund that also took half an hour, staff not very apologetic and staff members standing around doing nothing in the kitchen in rush hour, not very mature/Professional. Food tasted good but got cold beans.

Ignored when waiting for service, staff grumpy with no customer service skills. Too busy with just eat orders to look after people in store.

Had to argue my case to get my student deal. Not unusual. Food was decent.

We ordered 20 wings but it was full of flour. I think they didn’t have enough chicken. That’s why they fried the flour instead of chicken. If you don’t have enough chicken to make the dishes don’t take the order. We got only 16 wings rest of them was flour. And we requested to put mayo and ketchup also we haven’t received that one too. Very disappointed…

this is not the frist time I've had missing items and food is becoming very poor

I ordered boneless feast with chips and corn on the cob and coleslaw, what i got was chicken fillets, coleslaw and mash potato. NO CHIPS, NO CORN ON THE COB AND IT TOOK OVER 2 HOURS TO GET HERE. NEVER ORDERING FROM KFC LONGWATER AGAIN. THIS IS NOT THE FIRST TIME EITHER

The driver was so rude it was not my fault he couldn’t find my address. The food was freezing which is the drivers fault not KFC.

We didnt receive our order at all, and we have no way to either find out if it was delivered to another address or the delivery driver stole it. You need to have a number for customers to ring in case things like this happen.

didn't recurve my bottle of Pepsi max

My was cold and late by 10 minutes. My worst experience.

Very poor value for money chicken hard fries half a pack not worth £28

I wrote “NO MAYYONAISE IN BURGER due to allergy” …I received a burger with about 3 tablespoons of supercharger mayo!!!! It wasn’t even the amount of mayo that is usually put into a zinger burger. I couldn’t eat my burger, ketchup wasn’t sent either but that’s minor compared to the fact I requested no mayo because of allergy…this has happened in the past when ordering but I thought, maybe KFC can get it right and notice the notes? But nope…I’m very disappointed

Every time you go on the app they just keeps putting the time up and up. Also the food was cold when it got here and we was missing the cookie

Took one hr and a half for the order from palcing order to delivery

If I could give 0 stars I could. Ordered via the app which then charged me twice for the 1 order. Got the manager who said they couldn't refund me and there was nothing they could to now and to come back in 3 working days to get a refund! Also witnessed food being dropped through the serving slide and was put back together by a colleague and then went to serve it to other customers. Very unprofessional and will not be going back as soon as I get my refund

Was ok bud the mash and beans was cold which was very disappointing

Delivery driver didnt turn up for nearly 2 hours to collect the food from kfc. Although the app.said he was there. Which wasnt true as i called kfc and spoke to the manager. Food arrived so late it was inedible. Need a refund as you failed to deliver

Drink was in the bag against the food, so the drink was warm and food made colder 🙄

Food had all fallen out of bags and sauce all over the place.

Chips were cold and soggy and the chicken was crispy but bone dry inside as if they were re fried from a previous production time

26.01.25 Update for the owner as I see you've responded with a vacuous reply. I was waiting for 29 mins for two orders of wings, there was one customer in the restaurant and one car in the drive through when I ordered. No apology or goodwill gesture when the order was brought to my car. See my previous reviews, your branch is consistently appalling. I've complained to KFC corporate. Your franchise licence/agreement should be withdrawn from you. This restaurant has been bad for years. My fault for thinking you could've improved. 25.01.25, Didn't learn my lesson. I thought after almost a year and a half things would've improved, I was wrong. Currently waiting 20+ mins for wings. Still in the car park as there was a 'problem with the wings'. At least we were given our drinks, with no straws. 17.09.23 Why did I return. 23 mins waiting for wings. One other customer, no one I drive thru and no delivery orders. No explanation, no apology. The only other customer was offered a freebie, I wasn't. 07/04/19 Whilst waiting for quite a while for my order someone came back to rectify a mistake KFC made. When I got my order home it was missing a significant amount. Something is up with this branch. Will not be using it again. January 2019 At 22:07 we were informed that it was takeaway only and that there was no gravy. Unacceptable KFC. Food was usual standard.

Order never arrived/ was given to someone else and driver did not take a code.

food cold on arrival, delivery courier went away from our location at start of delivery and took 45 minutes to deliver order

Food was cold and the chips weren’t properly cooked

Always dreadful customer experience. Dirty and staff are to lazy to top up straws etc Staff clearly cheating KPIs as meals on screen ready when they are not. Shame on you

The delivery girl is so nice and respectful.

The food arrived freezing cold. Ruined the meal. Would not order again gave one star because I had to! Defo would have been none.

he said he was there 30 mins before and rung and messaged me but never got a missed call or message

Grave pot lid not put on right so the grave spilt out all over the food and bag !

Ordered at around half 12 waited an hour and half for delivery… FOOD STONE COLD, driver says I’m he was waiting for a very long time to get the order from KFC employees. I even got in the van to go collect after an hour and half wait… Jokers.

Don’t put cold drinks on top of hot food

Mini fillets arrived dried out and tough

Easy to order and delivered on time

Food never arrived at all. Will stop using. Not the first time this happened.

Part of order missing. How can something so simple be messed up.

food arrived without the drink included

Was over 3 hours came stone cold kids in bed

Delivery guy was friendly but also recognised that my dogs were going mental cause of the door so was speedy with transfer and code, food overall tasted better than usual as well

Dined in your restaurant today omg thought I was in a kinder garden firstly order was wrong went and complained srood there for like 4 mins being ignoredand they just looked at me like it was my fault person emptying bins then taking food out without washing hands totally unacceptable

Totally spoilt by food being so cold. Will not be ordering again

ordered over 2 hours ago. food freezing cold. really bad..

Complete wrong order Food was cold and soggy

I got everything salad box , and migthy box but the fries missing

They read the notes and I got what I asked for 😀 hot upon arrival and no missing items

ordered at 11:45 delivery said 12:15 it arrived at 2:10! and didn't have any chicken in my boneless dipping box so just chips what did arrive was cold and that soggy it was wet it couldn't even be salvaged in the airfryer

Ordered from this restaurant today, the moronic staff crammed so much in 1 bag, the beans split, made the bottom of the bag soggy, and split dropping everything over my carpet. Financial claim gone into kfc UK for professional clean to cream carpets. All food binned.

Your website has the inability to remove salad and sauces from the orders. Just put a drop down to tick no salad & sauces. I ordered the BBQ Fillet Tower Burger Meal. & no mention the meal comes with other sauces except bbq. Came with bbq and mayo!

missing a drink and half box of popcorn chicken. bag ripped!!

6 pieces of chicken which where all drumsticks no breast meat at all. shameful really for what you pay for it!!!

It was ok just sent wrong drink

Courier couldn’t find me even though I was standing outside by the numbers for the house! Food was cold when I got it

You didn’t deliver my fuckinng food I said driver was sat on lushington close for ages then clover hill road I went outside to even try meet the drive to get my food and no food was delivered no code was given clearly drivers have stole my food ahhhh

Typical KFC, food can be hit and miss though!

Half food missing, zero care taken towards order.

Missing the chips, drink and a cookie from a small order - unbelievable 🤦🏻

Everything was good very happy with the order 👍

Shitbox. Dirty tables everywhere and a staff stand around doing nothing. The rubbish bin was overflowing.

cannot believe how good this kfc is now! used to be so bad! the difference is unreal thank you very much!

I received a wrong order with a missing item!

The cashier girl was very kind,good service

The delivery driver left without giving us the food after I had sent a message saying I was in the car park just as he had requested.

Wrong items and never heard back

food was terrible, will never order from there again. 0 out of 10

food was cold and the pineapple sticks were out of date so couldn't be eaten.

Order was wrong, tried to issue refund and was refused, this isn't the first time they have got my order completely wrong