KFC Norwich - Longwater in South Norfolk

The delivery driver left without giving us the food after I had sent a message saying I was in the car park just as he had requested.

Wrong items and never heard back

food was terrible, will never order from there again. 0 out of 10

Order was wrong, tried to issue refund and was refused, this isn't the first time they have got my order completely wrong

food was cold and the pineapple sticks were out of date so couldn't be eaten.

Forgot our wings Got given the wrong burger that had two bottom half’s of a bun Then got it changed and was still given the wrong burger Then the burger they did get right had two top half’s of a bun Staff cared more about going home than the service the were providing

Cold and took 1 hour 50 to get to me !!

Very quick delivery, got food, nothing missing and they read my notes and acted on them correctly!! Thank you xx

very polite and friendly delivery man

Order a large and medium popcorn chicken received a midium in a large box and a medium, this is fraudulent to descise the popcorn chicken in a large box, I'd like to be compensated for my large popcorn chicken,

Food was cold, was meant to get extra, cause i spent over £25. Ask for food to be delivered at 6pm arrived 25mins late

There were items missing from the order as well.

we ordered food approximately 6:30, order didn't arrive until 8:25. had to call KFC who told us there were issues with just eat and were unable to tell us if the food was even going to be delivered. they gave us a number to call just eat to complain however the number was only for food outlets not consumers. completely dissatisfied with our experience on this occasion

Half the order was missing and the chicken was stone cold and tough

Good driver Terry friendly good food

items missing, beans dry and had obviously sat under a hot lamp for far too long.

Yet again items missing from the order!

good although they forgot my drink

Zero marks as no food received!!! Shockingly poor customer service when calling KFC whose response was to request a full refund through Just Eat. No contact number for Just Eat and cab only request via online form. So £45.97 out of bank and no food!!

Chicken poppers missing, only one sad cold select and chips cold, not impressed

The food was cold first order cancelled and I think they delivered same food 1.5 hrs later

I didn't get the gravy or dip that was supposed to come with the box meal I ordered considering it was the only thing I ordered there is absolute no excuse for the missing items utterly disappointing

OMG NEVER AGAIN 😡😡😡 loooong wait for over cooked food

very happy with my order. The delivery driver was friendly.

Relatively speedy service compared to most KFCs. Other than that, service seemed like an inconvenience. Car park bins overflowing with rubbish, which probably explains the significant rat problem they appear to have given the numerous traps on show.

after the order was placed the delivery time was extended every 20 minutes by another 10+ minutes so i ended up waiting 2 hours for a 20-30 minutes usual order

Delivery driver was very friendly and funny.

Had food delivered, it was a bargain bucket 10 piece , the chicken was awful, greasy and 4 of the pieces of chicken were more like a wing. Absolutely disgusting food. I spoke to someone at the restaurant who was no help atall. I explained the problem with the food and she was not really listening so I told her I would like a refund and she said we wouldn’t give a refund. I asked to be put onto the manager to which she said she was. If she was she’s certainly not a very good one and did not resolve anything

Food arrived on time but cold and had to be microwaved to be hot enough to eat

Food was hot and fresh. Prompt service and speedy delivery.

chips where really cold and soft

I used to like KFC, but I've not found one that has the flavour of the past. Here the thighs were very oily. Plus the chip portion was terrible. I would say 20 chips in a bag.

Ordered via app for collection. 5 minutes wait when we got there, but it was busy. Food was hot and the order was correct so no complaints

Always have to wait when using drive in. Last visit 20 mins, staff were abrupt,

Delivery was short only half my food has arrived have came back to kfc where Oder was from staff very professional and good need to sort out delivery service asap very disappointed but staff was lovely

Filthy shop, bins overflowing, toilets disgusting with no toilet rolls. Chips over seasoned.

Food up to it's usual high standard and xlent value.

Ordered kfc tonight, missing all the dips paid for, and bbq chicken bites. I used to work for McDonald’s so I know how the service works, pretty much the same. They may be small items but it’s still money lost and wouldn’t of purchased if I didn’t want them. Instead we got loads of corn on the cob which wasn’t asked for. I understand the ‘quick to order procedure’ but if staff could actually take the time to read and make sure the orders are correct before being sent out, they’d have less complaints.

Staf very unlikely to ever chang as not go a clou

I ordered the regular popcorn chicken meal and got a small one instead.

Every single time we order from this place we are missing half our order. Do you employ staff that read? How do u forget chips? It’s part of every meal!!!

Didnt arrive at all waited close to 3 hours

This place really couldn't get any worse, I'm afraid. 1 hr to supply food to customers is not satisfactory when your restaurant is not busy. Attending to delivery and drive thru before customers in front of you is not ok. AND THEN giving us undercooked chips and half cups of crushems and being ignored when complaining is again not ok. Please avoid using this establishing until it is improved greatly. Oh and one last thing DO NOT USE THE DISABLED BAYS TO WAIT AND EAT YOUR DRIVE THRU FOOD IN PLEASE SOME OF US GENUINELY NEED THEM BAYS. !!!!

Took a long time to arrive and then we had bits missing from the order

Took my son hear for food the toliets wear disgusting staff are rude got no manners at all also food disgusting

Missing items and food was cold

Ordered 20 wings. Tasted unexpected good this time: crispy outside, tender and juicy inside. Big thumb up to the chef

Food tasted good but the wait time if you go into the store is ridiculous. I ended up waiting like 10-15mins for a 6pc variety bucket.

Did not received the mash potato ordered and very late delivery.

Missing many items still heard nothing back

I am not very happy with the Oder it was cold and you were very late over an hour can I ask for a refund please

My order took exactly 1 hour to process

Delivery driver was really nice. Food came in a decent time and food was really lovely

The order was 2 hours late and when the order came it had clearly been left under a heat lamp as the packaging was all soggy and the food was tepid. Will not order again

When the food arrived the chips were cold and the chicken was lukewarm

Absolutely awful service. 35 minutes for a boneless banquet is ridiculous and it was cold! Will not be visiting again. Not worth the hassle

Ordered at 4:08 came at 5:48 and food was cold

disgusting order. we waited just shy of 2 hours for a simple order and when it eventually turned up all of it was cold but we were forced to eat it due to waiting and being so hungry. Will not take my custom back there. shocking!

Missing several items. This KFC is terrible, do NOT go here, missing items is a regular occurrence.

the chips were not seasoned at all, the canned drink was very warm and the food was not very warm

The food was cold and items missing. your driver was brilliant though he apologised for being late although it was no fault of his it was KFC, and he was polite.

Food spilled out of the bucket & box. Missing items.

The food was just warm and the chicken was very dry

This is the second time I’ve ordered KFC from Longwater in the past two weeks and on both occasions the bucket orders were missing 4 lots of fries. Either this branch is utterly incompetent and regularly sends out incomplete meals, or they’re deliberately skimming the top of orders and intentionally leaving out items. The ‘manager’ I spoke to was disinterested and not bothered about rectifying the poor service despite multiple occasions.

Food was still warm, everything we ordered got delivered and it came within 20 minutes of ordering.

Certainly not crispy . Soggy mush on outside of chicken poor customer service

All cold and soggy minus can of Pepsi which was warm. Estimated delivery time kept getting later and later.

Missing half of our order. Absolutely abysmal service. Cannot understand how staff are incapable of reading an order and including everything before sending it off. Missing fries, popcorn chicken, bottle of drink, sauces. Absolutely ridiculous. Don’t offer meal options that you quite clearly can’t fulfill.

I am in absolute disbelief that I have just received only half of my order. Missing a portion of fries, popcorn chicken, bottle of drink and sauces. Absolutely abysmal service.

Long wait ran out of cooked chicken, poor service order machines and card machines not working, and I don't know what they put on the fries, but it's ghastly

great delivery driver, on time and very nice!

Worst experience ever!! Staff is slower than slow and seems to be absolutely clueless about even how to operate the computer screens!! Worst service by far!!

I was given two gravy instead of mashed potatoes

order totally wrong to what I ordered and what did turn up was cold absolute rubbish

Huge disappointment when the food arrived with missing items and the food I did receive was of poor quality! Overcooked chicken and gristly chicken burger. I won’t be ordering again.

Half the items missing, when I drove there to complain spoke to a total jobs worth they refused to rectify! Telling me it a just eat problem, when they’re the ones that packed the order and I had the proof of order and the bag of food! Will not be using this store again!!!

Went in to collect our order and ended up waiting for 50 minutes as they had no chicken on the bone cooked, Staff did not care they were just serving all the deliveroo drivers, I see 2 drivers twice whilst I was waiting for a meal it was a joke and speaking to other customers in your store were all saying the same thing, worst place I have ever been, we ended up getting a refund ather waiting an hour with the manager struggling to process it.

Not exactly the best place to visit, slow service when compared to other fast food outlets, I waited 25 minutes for my order of 2 items, 2 other people were complaining they'd waited an hour! They seem to be able to serve the delivery drivers much quicker than anyone else. The drive through also seemed to be taking ages as well.

Absolutely awful, ordered on my app then went to collect, i bought an extra 10 mini fillets when i arrived, i was given the mini fillets in the first ten minutes but after half hour of waiting for my app order i asked how much longer would it be i was looked at with lots of confusion from behind the counter and practically ignored, i persisted with the wait amongst lots of other disgruntled customers having the same experience. Having got to an hours wait.... i observed the staff ignoring long waiting customers, delivery drivers swanning in easily collecting their orders (actually 2 delivery drivers returned upon my wait) staff going around the back laughing about customers complaining) customers returning wrong orders, rudeness from staff. I couldn't bare anymore of this entertainment on my Saturday evening so requested a refund so i could escape this shoddy experience, i left hungry angry and vowed i wouldn't return here if it was free.Thanks for taking the time to leave us your review. We're sorry to hear about your experience. We'll share your feedback with the team to ensure we can do better for your next trip Try training your staff, bring back customers service with a smile and review some of your cctv in the training rather than putting this same sentence to upset paying customers, and also a tip don't favour delivery drivers over customers that enter your store!! as i stated i won't be returning so i won't unfortunately encounter a better experience 😂.

The corn on the cobs was missing. The beans had been split in the bag. Everything else was fine: the driver smelt so strong of cigarette smoke which was very overwhelming. I hope the drivers do not smoke in the car. The smell was strong and not appealing.

Waited 30+ minutes for a burger and a drink, the place was filled with fed up customers who had been waiting similar times to me, with staff seeming to be doing nothing but standing around. They clear the ‘now cooking’ board as soon as you order so the company looks efficient, but sat on ‘ready’ for 20+ minutes. Even with the order right infront of them they still got it wrong

great food/delivery would be nice if the drinks were colder

Ordered a mini fillet wrap that contained 3 large bones that looked like they came from the chicken wings

very expensive for what actually got delivered the chicken was disgusting had a horrible taste to it and also the chicken burgers that was in the box meal was very poor was more like grizzle instead of chicken

way to expensive for what you get. The portions were tiny

The app showed orders as unavailable, and delivery options through Just Eat and Uber Eats didn’t show the store as open, despite their listed opening times. When I called, the staff were rude and rushed the call, citing "wi-fi problems" but said I could come to the store. After driving 20 minutes, we found half the menu was unavailable, which wasn't communicated until we arrived. After placing an order on the screen from the available options, we waited 15 minutes only to be told some items we ordered weren’t available. We asked for replacements but never received them, and to make things worse, the wings we got were ridiculously small. Overall, a frustrating experience with poor service and missing items.

Missing items & not great quality food.

The people working here is a joke. They clear the orders coming in so it looks like they are efficient to corporate however they are anything put. I highly recommend going elsewhere if you want KFC. I stopped here to get dinner on the way home from Newmarket because it was on the way to my house. It took about as long to get my food as it did to get there from Newmarket. They had so many people "working" there for it not to be slow. Also, the kiosk kept crashing so a customer ask one of the many people at the counter that was standing around if she could order with her the employee responded I don't know how to do that and walked off. They finally found someone to take the orders. Do not go here if you want to get your food anytime soon.

Food is what you expect from kfc. Service and wait time is awful. Been here twice in a month and both times I’ve waited 5/10 mins to be served in the drive through and then another 15 mins or more waiting for the food. One woman on the tills and one in the kitchen just isn’t enough staff so it’s probably not their fault in that case but there’s nothing quick about this “fast food chain”

order delivery was 15 minutes late and then nothing was ever delivered. first and last time I'm using this app

Longest drive through wait ever! Was told 5 mins but was about 10 minutes, the drive through was queued as the car in front was also waiting a long period of time. When we got the order, it has been taken down wrong! The staff had no clue what they were doing. The worst fast food place I have experienced.

Absolute shocking. Paid £50+ to not recieve all food and correct food

Terrible restaurant, ordered through just eat, food never arrived, the staff told me that the order had likely been stolen and they could not do anything to help "take it up with just eat" The had no details for the delivery driver and told me that this happens a lot at their restaurant. Absolutely useless, careless staff. Don't use just eat with them cause they can't even guarantee your food will make it!

3 Missing items chips about 6 each!! Cold food

Firstly, we were given incorrect food and did not get a pleasant reception when we returned the incorrect items. We then had to wait a while for the correct part of our order to come and didn’t even get an apology. It wasn’t even worth the wait. It was not clean in the restaurant either despite there being copious amounts of staff on shift which were either talking to each other or literally stood doing nothing. The only faultless part was the sundaes.

food was hot and fresh wait times where a little long but that no fault of the restaurants. Madaline was helpful at the till

Missing items and the two smallest pieces of chicken I have ever seen. The original piece was smaller than the wings.

Where is the free popcorn chicken? Once again a missing item

Kentucky was done to much chicken dry skin hard it is not as good as it used to be

Missing drinks and two sides, unfortunately our order is never ever right