Istanbul Kebab in South Norfolk

Cold food, over 2 hours late and chicken kabab only 5 small pieces of chicken inside. Worst service and value for money on this app. Such a shame as like the app when ordered before

Food is over an hour late, didnt offered a discount.cant say what the food is like as have not got it.

Delivered a few minutes early and was very hot and tasty.

Did not deliver all of the order missing the drink

Absolutely ridiculous portion . Kebab looked awful

Order never received, no contact from the delivery driver

incredible tonight lamb was so soft and tender really enjoyed it thanks

Unbelievable the tiny amount of meat the worst kebab I have ever had. Complained to the delivery driver and said I would leave a bad review but he said the owners don’t care. Don’t order from here.

over 2 hours wait for it to be delivered, never again!

An hour and half after delivery time and still not delivered every time we call apparently it left 5 mins ago

Food served late every day pizzas, chicken, burgers and of course kebabs

Called the shop in the end as was getting so late to eat, was told it was on the way 10 mins later (a total of 70mins late) my kebab arrived Luke warm bit sweaty and soggy pitta - won’t order from here again sorry

Initially given a 20 min time slot for delivery, the earliest being 1hr and 20 mins after ordering. Did not arrive until 2hrs and 20mins after ordering. Shocking delivery time especially considering I paid £3.50 for delivery!

Order was a little late but the food was amazing, really enjoyed it

Pizza had absolutely none of the extras I payed for, the ‘garlic’ sauce I ordered also tasted predominantly of mint which is not at all what it is labelled as.

food was very good disappointed with the size of the pizza ordered a 10inch but only received a 8.5inch

Worst donor kebab I have ever had. Hardly any salad. Bread was dumped on top of kebab meat. And the meat itself was cold, dry and tasteless. I'm contacting too enviromental health.

called to restaurant after half an hour and was told it was just being completed and would be with me shortly, was another half an hour until it arrived. When it did arrive some of the food was almost cold. No apologies from anyone, abysmal service and cold food, extremely poor.

Ordered just before 6pm and at 7:40pm I am still currently waiting for my food….not happy

We ordered at 6.35 and arrived at 8.35

chicken very very greasy, not sure 100% cooked! The chips were cold! Wouldn't bother ordering white wine as it arrives same temperature as the food!

delivery is always late. boss is meant to phone to rectify but never does. drivers always seem to go home. shocking.

The food ive ordered has always been lovely. delivered well wrapped, on time and by very polite delivery people. Thank you.

Staff friendly and helpful over the phone ,food was good but Luke warm. Unfortunately what the let down was food ordered at 6pm for 7pm didn’t turn up till 8-20pm. I would try once more.

Don’t know why people are moaning top notch on time and hot lovely

Great little Turkish kebab shop!

delivered on time just as they said they would 👍

Cooked beautifully.. really enjoyed it.. 😋

was very good but can be hit and miss but very good garlic bread and chips but the burger had no salad !!

Waited two hours for our food and when we spoke to the restaurant, there was no apology no discount nothing so I’m quite disappointed

Top marks for Istanbul tonight! The meal myself and my partner had is by far the best meal we’ve ever had from you guys!! it was absolutely amazing! I had ribs and chicken and the ribs were lovely, tender, fell off the bone and had amazing flavour and the chicken was brilliant fell straight off the bone!

5 stars great food, great prices, tastes overall 10/10

Unfortunately our food was over 2 hours late and was stone cold. We phoned to check on order frequently due to it being late and was told the order would be refunded with a phone call. This never happened so we filed a request with just eat, to which they refunded one of the four meals.

Usually this company very prompt & reliable but today order very late and food cold on arrival - very disappointing

Very delicious food was brilliant keep it up 👍 ☺️

Absolutely Disgusting the worst takeaway I have ever had. And that's been honest. The kebab meat looked weeks old. And the chicken tasted a little off. Have took a photo.Just wish I could upload it. Really don't know how you can get away with that. And still be open for public use. I've only put one star just to get this posted.

Food took 2 hours to get here when they said it would be an hour. Cost £29.50 , both pizzas cold and the kebabs pitta bread was as tough as cardboard and chicken Luke warm, food wasn’t even fit for a dog!

Poor customer service rang in end only to be told it was then leaving restaurant when was told it was leaving 40 mins ago.

Delivery was spot on .. as for quality of food.. definitely 💯 gone right down hill .. I used to really enjoy their food.. after this last order.. never again. Definitely a 👎.. don't waste your money.

We order from this kebab shop all the time but sadly, this may be our last time. The wrap was soggy and not even wrapped, just fell out. The meat inside was dry and the lamb shish was cold in the middle. My partners kebab has dry mear and they forgot his sauce. The chips were fine but honestly, how hard is it to mess up chips? We ordered to collect at 6:30 and yet still waited 30mins after the collection time. I can forgive 10mins. For £42, we expected a lot better.

It was a VERY good experience the delivery man was kind and food was BRILLIANT some of the best chicken I’ve ever had keep it up !👍

Hi, my garlic bread from the order didn’t arrive. I did request a refund, I was just looking for an update on that please.

Amazing food as always won’t use anyone else when i come to visit Harleston x thanks x

Pizza looked like it had just been dropped on the floor

Last time i am going to the Istanbul Kebab shop, I ordered a Large Doner with everything, Very disappointing, hardly any meat in Kebab, salad non existent, Nearly £10 for a Kebab which is not worth it. If you want a great Kebab travel to Wattisfield from Mr Kebab.

Always use these guys as the food is always delicious

Ordered the "kids meal 4", with stuffed crust, it came without stuffed crust, and the chips portion was tiny. Ordered "just chicken 10 pieces" expecting chicken without bones, but it was chicken wings, legs and other bone pieces. The meat was mostly the grey meat (hence why I don't order bone meat) so they should have said it was on the bone rather than strips of chicken or chicken pieces, like what I was expecting. Chose 12.40 delivery, arrived 13.35.

Pizza was all down one side where it had obviously been tipped up whilst been delivered

I left clear delivery instructions to help the driver. To be fair the address can be tricky without. I put in capitals IMPORTANT but these were still not read. The food has improved after we stopped using a few years ago due to quality. However on 3 of 6 occasions the delivery instructions have not been read (by driver admission) . When the driver calls lost, we ask have you read the instructions and they say NO! Why would you not help yourselves. I’ll try again in a few years and see!

Food was nearly 2hrs late but just kept getting told 5/10 mins away

We ordered a takeaway at 6:30pm via justeat with a wait time of 45 minutes (absolutely fine) we then had to call to see what was happening after an hour and a half, to be told another 30 mins. We called again after 40 mins to be told the driver is on his way. Fast forward another 40 minutes and we call again to be told the driver has just left 5 minutes ago. The lady on the phone was lovely and so apologetic. She said she’d have the manager call us to rectify in some way - that never happened. When the food arrived the pizza was very doughy (undercooked) and the chicken was undercooked and inedible. We waited for the call to rectify but by this point it was pushing 11pm and nothing. Would not recommend at all.

Food lovely and delivered by a very friendly person

Wrapped in a fancy sealed container, piping hot and delicious.

Good quality and on time. Also followed my directions which is appreciated as so many do not!

Food nice and hot but waited 2 3/4 hours for delivery! Terrible, had to chase twice

2hr 30 mins wait from when I ordered it 2phone calls to see where it got to no apology or explanation very poor

Great food delivered on time!! Thank you 😀

Fast delivery and nice food, not sure why all the low ratings.. Have ordered from these guys loads of times and never had an issue, the delivery guy is always really nice and friendly too.

Ordered at 6.15 came at 8.45 £31 for 2 kebabs which are very small with minimal salad and cold soggy curly fries. Very disappointed

We have been told twice the order has ‘just left’ still have not received our food, absolutely appalling service. Not sure it will ever arrive so can’t comment regarding the quality.

Doner, chips and chicken kebab was nice

As normal great food great service thank you

Extremely late (over 2 and a half hours to arrive), cold at worst and luke warm at best. Called to chase, was told they’d left and food landed over 30 minutes later. Should have read recent reviews before ordering :(

best kebab I've ever had, hot source wasn't hot enough for me but that's a personal preference 9.5 out of 10 absolutely perfect 👌

Very disappointed, travelled from Bungay for something different, chicken burger was dry and tasteless, mainly mayo and hardly any lettuce. Kebab had no chilli sauce and was tiny for the price paid (£14) large mixed. Such a shame

Chicken was pink food wasn’t nice at all.

Well cooked and very good value.

Ordered 2 large doner. The amount of meat was pitiful.they need to stop using the thin trays the food is packaged in as they are just an excuse to be super stingy with the meat. Very disappointing

Earliest delivery time was 1 hour after we ordered, not too bad. Eventually arrived 45mins after latest delivery time. Almost 2 hour wait and while food was good it was not worth it for that and the cost

Absolutely terrible portions and done r ,meat was wafer thin and dry,had to throw it away as not fit for human consumption

Waited 2 hrs, app said delayed by 30 minutes. Finally rang them, got told it was on its way, then told they were just finishing the order off. 2nd time used them, both times hopeless.

Our food was over 2 and a half hours late and was cold

Food was delivered 2 hours and 10 minutes later to then have pink chicken, pizza was cold...wernt happy as put us off all the food, called them and was told someone would collect food which they didn't do so again was waiting for them... now waiting on full refund,

Food took almost 2 and half hours to come . My wrap was so soggy that when I picked it up it fell into a ball of mush . Not impressed

Massively over priced for the poor portions, service is aweful nothing welcoming about the place staff are rude, the only thing good to say about the place is the food wasn't to bad but had alot better, Won't be returning as it's just not worth the money.

When I leave a txt they always amend my order to my request.

Took quite a long time for food to be delivered. Food tasted okay but unfortunately was all cold which is a shame after an hour and 30 minute wait

Got a notification saying 'enjoy your food' at 19.15 but it didn't actually arrive until 19.45 and I had to ask for an update rather than being supplied with one automatically which is poor.

Have ordered 3 times to a friend's house now all orders have been cancelled, phoned them to be told as the lad in the house has left feedback on justeat they will not get any further deliveries. They can't take feedback on the poor food the send out to you , totally disgrace and food safety should go check this place out , so don't say anything about the food or be prepared to never have them deliver again , some customer service that is .

Waited over 1.5hours for food the cancelled my order

The delivery was early, the food was nice and hot and fresh. 10/10

The delivery was late but I guess it’s to be expected on a Friday evening. When the food arrived it was nice and hot. Thank you Istanbul

Pizza great garlic bread very burnt

Ordered food for my family at 6:00pm to be delivered. At 8:15pm still no sign of food. Tried phoning shop but can't get an answer, just straight to answer machine as normal (phone off hook). Ended up driving to the shop at 8:30pm to find out where my order was just to be told really sorry they've been busy and my pizzas were then being cooked. I waited for my order and brought the food home myself. What a waste of the delivery and service charge. The most annoying thing about the whole experience is if I had placed my order with Just Eat for collection instead of delivery, my order would of been ready in 20 minutes. As you can imagine, the whole family were not happy.

Arrived early, food was lovely and hot. 10/10

shocking as always. 2 hours late. why acceept our order when you can't do it. shocking.

Food is OK. Delivery time is awful and later than worst prediction

Delivery driver very polite on time. website easy to use the two 7" pizza fantastic but the 12" was cold and very salty

Ordered at 7.08pm arrived at 9.40pm, 3 pizzas and 1 lot of chips, not a big or difficult order?

Thank you to the driver, managed to find us even though we are remote, and arrived earlier than the estimated time. No issues. 5 stars.

Ordered kebab for 12:40 advised of 13:05 delivery. Bang on time. App prob doesn't allow enough time for them to open. Overall happy. 😊

2hrs late, cold and burger looked like roadkill, Tried to call but no one answered the phone. Delivery lady was very apologetic after she walked up and down the road even though she'd driven past twice already and the house is clearly numbered. Well done taking 2hrs to deliver 0.5 miles away! Won't be using again in a hurry.

Took forever to get here. When it finally got it was cold

Food is always hot and on time.

Most delicious food but delivery time was very late.

First time being in this shop for a few years. Fantastic, quick service. Very clean dressed staff, very polite. Food I order was lovely and hot, would definately use this shop again.

Terrible place will never order from them again

the best takeaway in Harleston, on this occasion though, the food was an hour late, a real Shame.

Food was awful chicken burger was like a bit of cardboard beef burger was over cooked and hard!!!

The nice [I think] owner was very friendly. I ordered a kebab and everything was hot, tasty and fresh. I recommend.