KFC Newhaven - Drove Road in Lewes

Forgot the drink on my order ??

Driver was super friendly an sweet.

Amazing service, very polite and on time.

Cannot fault this, 3 hungry people now very happy

Lots missing, rest arrived cold and squashed. Still awaiting refund for missing items.

Driver sat down road for 10 minutes

Completely wrong order. Wrong order number, wrong name and driver didn’t even care about the 4 digit code. Two very upset kids this evening!

Food was cold not worth eating , worst takeaway in ages

Didn't get gravy, on next time

Made my partner throw up. Fourth time this has happened in a year. Hygiene a huge problem

Wrong order, asked for sweetcorn, got coleslaw

Good quick delivery, also called, and checked pin on doorstep. Most Food was warm at best tho.

Ordered 20 hot wings but they were so greasy we only managed to eat 8, now feeling unwell due to all the grease.

Taken 3 attepts still did not get the order right,they are alk totally useless in avoud if possible

Food was fine however we paid for hot wings and a drink that we never received

Didn't have enough bbq and wrap was really dry

Ignored my clear request and food was soggy

Not enough bbq sauce in the wrap what a rip off

food arrived cold. delivery was late.

Only restaurant close to the station on a Sunday evening. Unsurprising but not a fan.

Missed our drink off our order. 3rd time now. Driver didnt speak a word of english. Had fun with a translation app trying to explain.

No issues, fast delivery and still hot.

freezing cold food arrived I'm only 10 mins away takes the p1ss

Very pleased with the driver he was nice and polite. will definitely be ordering again

Ordered twice via Uber Eats.. ordered the same wicked variety bucket 6 pcs with 4 mini fillets and 8 hot wings and on both occasions the store tried to act smart and sent me 3 small breast or wing pieces and 3 leg pieces because they know they can "cheat" a customer who has ordered via Uber Eats for home delivery. Absolulety pathetic behaviour by whoever packed my order #89C32 on 04th mar 2025

Order perfectly speedy. Food would have been 5 star but once again freezing cold drink put in paper bag squashing against food resulting in food being cold again! Not sure if driver or server does this but it does ruin the meal!

Delivery was good, driver friendly. The food was not so good, we particarly requested not to have too many drumsticks and wings but in a 14 piece bucket there were 7 x drumsticks, 5x wings, 1x breast and 1x thigh portion. Totally unacceptable!

Me and my girlfriend have been to Newhaven KFC around 4 times now and each time has been excellent service with piping hot, tasty food. Guys behind the counter work tirelessly to ensure everyone’s orders are correct and most importantly fresh & hot. We’ve been on Fridays where it’s exceptionally busy and the staff are working hard and fast to ensure customer satisfaction & it’s reflected in the delicious food. In comparison to the McDonald’s round the corner it’s a Michelin star restaurant. Great job guys, keep up the good work.

Deleverwd to the wrong address, never received it, driver obviously didnt ask for the code!

Very polite driver pleasure to deal with

When I ordered the £10 2 burgers and 2 bag of fries and it did not come with tango orange 1.5 leater with it

Service was excellent unlike other fast food establishments in the local area. Food was freshly cooked. Overall good experience for some quick chicken.

Hi I got the wrong order and a right hassle to change it

I was suppose to get a special offer, of free popcorn chicken, cos I spent over a certain amount, but I never received them. A few chips were bad, but everything else was very nice. good delivery. Polite delivery driver.

Food arrived in good time! Still hot, cheery delivery guy, all the food present and accounted for!

Hasnt shown up, driver was so rude on the phone told me he was going to mark as delivered and hubg up the phone, wheb i tried to call back 6 times he kept hanging up and the last time told me he had marked it delivered and deove off

Really enjoyed the food quick and efficient

Every time I order lately there seems to be something missing from my order … -.-

Order was not delivered it never arrived. I will be asking PayPal to refund my money.

Wrong order came- couldn’t contact anyone so took it back to shop ourselves to end up having an argument and accused of wanting free food when clearly out order ticket had just been stuck on the wrong bag.

Delivery man was polite and friendly!

It would be nice if the driver had said thank you for the tip!

KFC kept updating the delivery time, adding 10 mins each time. They charged £2.99 for an egg cup full of gravy made from a packet mix! When it was finally delivered, it was cold. I only ordered because I got £10 off if I spent £15.... thank goodness I did as it still cost £19.48, so would have been £29.48 for a meal for two. I won't bother again 😌

I use you all the time now, this is the 1st time I have had a problem. food was cold, but warmed up the chips, but food was ok, just cold.

I have got cold food and I am not really happy with just eat right now but I need to feed children other wise the food would have gone back to the shop as it is been sitting on the shelf for 46 minutes

driver went to wrong place, food stone cold!!!

Time just kept being added on and was so late by the time the food actually arrived

Really hot food and really fresh

It was cold, and they put the chips on the cold coleslaw which didn’t make sense.

Missing a whole meal. Not happy

They always forget an item I’ve ordered!

Unfortunately items were missing from the order

yummy kfc again. also delivery good.

Ordering experience was easy. Kept updated with progress. Food was still warm. Delivery driver was a bit abrupt & distracted by his personal mobile but, given the working conditions, wasn’t too much of an issue

Dry overcooked burger along with cold fries

Food is always 10/10. Never had a problem. Staff are so lovely, always smile when they see you walk through the door. Staff on the front are always so polite and make sure you have everything you need before you leave. Shift runners/ managers are always helpful when there is a problem. Manager always greets me with a smile. Lovely bunch of staff down there!

The employees are very helpful with me to find a good way to have for my lunch today. Employee recommend me to have the snack box with the wrap. The restaurant is very clean and toilets were ok better than McDonald toilets. The parking is very available for disabled people. I would highly recommend this place.

I only eat dark meat, despite me sending note they sent me all white meat. I threw it in the bin

the chicken was drier then last time

apart from 1piece of chicken was missing. I have already told customer services, but the rest of my order was lovely, thank you.

Forgot the 1.5 bottle of Pepsi. Ruined my Sunday

Items were missing leaving us with no fries for the sharing box. Order wasn’t cheap so expecting full order

food was cold on arrival, fries were mushy, wrong drink sent with order

great food and delivery, but fries were missing.

Once again KFC Newhaven has delivered our food incorrectly. Is it really that hard?? How can you be wrong so often??? Shocking AGAIN, stay away

Order was not delivered to me so i've paid for someone else's dinner-happy Christmas from kfc-not happy

food hour and 20 minutes later than original estimate. tracker showed courier as in resturant for over an hour. food arrived stone cold!!

it was very good food came earlier than expected

Very nice meal and the chips were hot

Food was awful. Far too expensive for the quality. Far too greasy and cold.

Shame yet again items were missing.

Efficient ordering and delivery service. Can’t ask for anymore.

I had missing items from this meal that I’m yet to hear a response for money back

order placed at 18.09 delivered at 19.14

Once again KFC prepare the incorrect items. I’ve never known any kind of food outlet be so consistent at giving customers the wrong items. Is it really that hard? I’ve been in this shop and they’re never rushed off their feet so there’s really no excuse for how poor their service is

Very late and couldn’t cancel the order as the button disappeared?!

Order was totally wrong, cold, late. Complete shambles

food arrived on time but stone cold. even the gravy was cold. the BBQ chicken bites were over cooked and hard but the other food was ok just lost flavor being cold.

Missing dips, cans of pop, popcorn chicken and gravy otherwise time and delivery I couldn’t fault.

I ordered on a Saturday afternoon, which arrived quicker than expected, food was fresh and still hot. I've had a lot less success when ordering in the evenings, with it usually coming late and/or cold, so I do think it really depends on when you might order. KFC chips are often a bit rubbish, but these were crisp and seasoned really nicely. the chicken was clearly freshly cooked and very tender and juicy.

First time I ordered from KFC and it came stone cold. Won't order again

The food was hot and came within 15 mins of ordering and the driver was really friendly. Would order again 👌🏼

Horrible horrendous filthy toilets makes you think how clean are the staff handling the food

Very strange place to sit and eat. You can feel the staff behind the till just watching you eat. Is there no work to be doing. Very uncomfortable place to eat in

The chips were cold, the bags were all ripped includijg the one we got handed by the driver as the grease was everywhere and the drinks were at the bottom. Some chicken was hot, some looked cooked twice as was brown and cold.

Barely any chips in one box, didn’t receive garlic creamy mayo or a tango can

The chicken was tiny, was overcooked and dry, the chips were freezing cold and got the wrong drink. Not impressed.

Order was not delivered, I had to walk 30 minutes to my nearest store and collect the order as I waited 90 minutes before calling the shop

Food was cold and multiple items forgotten. Not the first time this has happened.

It's a KFC what more do you need to know

Was hot and all there just as it should have been

2 hour wait foods freezing cold and inedible. health and safety concern and will be following this up with the correct authority

Complete wrong order. No option for contact to get our order sorted

Fantastic service . Food arrived very hot. On time & a very polite delivery driver

Never got my 20 hot wings bruh paid £12 for nothing

The food was extremely cold despite notnbeing long since it left the store. They placed the cold drink on top of the food which I think contributed for this to happen.

late and received an entirely different order..

Chips were Luke warm,so was the chicken,will not bother ordering a KFC again.

I didn’t get the type of chicken I wanted but the chicken I got was fresh, not dry and not too oily. The popcorn chicken was good and the fries still warm. 8/10

Made an order and had to wait over an hour before it was even showing up as being made. To make matters worse, my order never arrived and was being shown as being delivered on the tracker so i hope that random person enjoyed my meal in my place