Domino's Pizza - Lewes in Lewes

Ordered my food and within 7 minutes it was ready for collection and fresh from the oven. Special thanks to Anas who gave us a very lovely welcome when we came in a few minutes early. Great guy and especially due to his impeccable capability to make natural conversation!!

Lewes Dominos are a very friendly and helpful bunch

Cold slightly cooked pizza , absolutely disgusting could not eat it

Awful experience, I was sent half eaten food which looked as if it had been dropped on the floor. I then had to wait and ridiculous amount of time for a replacement and the staff/manager is incredibly rude. Never will I order here again in lewes

My delivery driver Alan from the Lewes store went above and beyond tonight, he brought us extra BBQ sauce as it was forgotten the other night and not refunded. What a legend!!

Ordered for delivery expecting a half an hour wait. Little did I know I had Alan as my delivery driver. Man has a twin turbo for sure I got my pizza in sub 10 mins from ordering and as a former dominoes driver myself I was handsomely impressed.

Pizzas fine . Decided to add fries . BAD idea ! Stale as anything . Been sitting around kinda thing and cold . £4 for a small handful . Never again YuK

Alan was great, really went out of his way to help me out! Really appreciate it, great service and quick delivery.

Order is never correct. Order Frank's hot wings get plain wings. Order pizza with certain toppings, don't get them but get charged for them

I ordered a pizza via phone, the order was never processed so I arrived to collect and no pizza was ready. They then denied ever having the order, I had to prove it to them from my call list on my phone, the staff were very hostile and rude verbally attacking me for being in their shop, i ended up with no pizza but got told i was wrong. I just wanted a pizza 🍕 😕

Awful branch. Staff have no clue what they are doing. We called & ordered a pizza for collection, they confirmed a price & a time & then tell me I didn’t call! Shambles don’t even bother

Best service and fabulous pizza we use to order it every week and we just love the pizza staff and personally Ankit the personally working there is so humble amd nice .. must try pizza veggi volcano and garlic bread.

Very polite and friendly driver named Alan He was extremely helpful and very friendly Definitely a great driver

I got food poisoning (timeline matched, symptoms ABSOLUTELY matched, and the pizza and wings were the only thing I ate that day). They refused to give me a refund, so I went to their food safety team who, after "investigating," said they don't think I got food poisoning because they didn't get any similar reports that day. That just means no one made a report - someone still might have got food poisoning. I used to like domino's, but I won't be buying from here again. I'm not saying avoid this place, but please, if you get food poisoning, report it so those responsible might be held accountable. I just think £23 for food poisoning is a rough deal.

Really great place to eat something tasty and fast food 🍕

Standard Domino's outlet where everthing was ok, but with nothing special about it.

Used to order pizza twice a month from the Ringmer branch. Now that it's moved to Lewes the pizza is very hit and miss, more likely to be awful, just depends on who's working. Didn't receive part of my order and have not had a refund after 20days and i chased it up twice. Overpriced thieves! Avoid unless you have no other choice.

Very quick service, food was all good and very hot , friendly delivery guy

Absolutely awful pizza dry cardboard

Just rubbish all the way round! Every order they got wrong. When you phone they don’t care to listen and hang up the phone on you.

Every single order I’ve made since the Lewes store opened there has been something wrong. Last time one pizza this time both pizzas. To late to have to wait around for replacements with 2 young children so more pizza in the bin and having to order in else where. Time to wait another 5 days for a refund. Bring back the ringmer store where they know what they’re doing 😩

Very tasty vegan menu, and the price is very good with the right vouchers!

This man was unbelievably helpful I honestly cannot ask For better service

Sent wrong order.. Don't answer phone! Chumps

Don’t go here they tried to rip me off

Just a run of the mill dominoes innit.

Wanted to change one of my pizzas to a tomato sauce on it instead of BBQ sauce and was told It can not be done. Was not very helpful as I tried explaining but still didn't understand properly.

Not recieves order still as was told a few times after i ordered it would be 5 mins absolute liars terrible place - any percent.

prompt delivery, nice pizza; what else do you want?

Bossman will sort you out nicely

Superb pizza, amazing employees, quick and efficient, very clean and hygienic! Will definitely order again!

Very good service. Very efficient and helpful

This is the best pizza that you can order for home. The best one if you ask me would be the bbq chicken pizza. I love it and i can eat it every day if i was not getting fat. The ranch sous is really good as well. In most of the locations they have really nice customer service so good job.

Fresh and tasty food provided by Nice and we'll trained customer friendly staff

Service is quick and good polite manager and staff

Not sure if the store has changed hands or just new staff but the service is terrible now. Wrong orders, skimping on the pizza toppings and over charging, ignoring the offers that are advertised and charging full price. Total rip off. The staff don't even speak basic English now.

It's my local dominos. Always gets the order right which is crucial with various dietary requirements. Always friendly, smiling and on time 😁

Fantastic service and top quality pizza! Will come back, thank you!

Awesome service and fantastic taste

Very happy, lovely pizzas and customer service

Very good and very nice staff and very efficient

Arun was really prompt with assistance to issue my collection order with a smile . Great experience.

Amazing pizza and amazing staff, always great service and never disappointed

I have ordered for collection it was really fast and the guy at the counter was so polite and good .. liked the food very much fast service as well

Great service very fast and fresh

Very good pizza, especially thin crust @k

Amazing freshly prepared pizza !

Highly recommend dominos ringmer! Quick and hastle free experience!

We have ordered 5 Large pizzas with few sides from dominos ringer last week. We have received our delivery on time. Even, during order we called the front staff for few suggestions and they were quite helpful and friendly. Would appreciate their efforts to help the customer to any extent. Would love to order again at domino's ringer. Cheers.

Fast delivery and friendly staff would recommend

Great quality pizzas, fast delivery and very friendly helpful staff

Good pizza quality and fast delivery 😍loved it

Wow nice pizza quality assume I will prefer dominos ringmer quick service as well nice

Nice pizza quality and amazing service loved it 🍪

I have visited recently to the store and the staff in the store are really friendly and customized the pizza the way I want and its really good will definitely order from them again when I am around this area

Great pizza, fast delivery and really kind staff !

We had for a take out and the pizza was really good and staff was really friendly

Very nice and friendly staff, pizza is really Good and loved it

Great food and fast delivery would recommend Domino's Lewes

After walking the south downs way had a fall 6 hours in A and E then no trains from Eastbourne to lewes got taxi and in taxis ordered pizza's and app says is on way and then doesn't turn up , not great experience from you

Wish I could put 0 stars. Made the order, didn't get delivery confirmation so called them to clarify was for delivery, they said pizza was being delivered. Still no delivery after 40mins so called them back, they said it was for collection. Why didn't they say that in 1st call?? Meaning we had to spend money on a taxi to collect our pizza as they refused to deliver or refund. Terrible service, will never return !!

The worst Dominos on the planet!! Sadly it’s our local. We’ve had issues almost every order: veggie volcano with just tomatoes Burnt pizza Cold pizza Hardly any topping I’ve complained several times asking for a refund that they’ve promised but never actually refund. Customer service is a joke and usually over an hour wait for pizza that arrives cold.

New manager, poorer service. Forgotten source, less toppings and all in all tasteless. Nothing like flushing near £50 down the toilet.

order never turned up, haven't answered phone for days

We just order 5 big pizza and was waiting for it more than 3 hours. We called so many times and you didn’t pick up and give as answer.You didn’t tell as that we need to wait 3 hours. The restaurant is in the same city. If we know that we need to wait so long we would never order pizza there. I don’t recommend your restaurant to anyone.

Missing item, won’t answer the phone, even after delivery driver said phone up and they’ll give a refund, it’s obviously too hard to get a simple order correct Will be ordering from local kebab houses in future after being ripped off by dominoes ringmer

A very long wait for food on a quiet weekdays night. New ownership though so may be that they are just working things out

First time order and impressed. Delicious pizzas and generous toppings! Will order again.

I ordered an hour ago still being Preped - no answer on the phone for 10 minutes this is very bad as estimated time was 40 mins to delivery

Would avoid ordering from this Domino's store. They don't seem to be able to cope with the volume of orders they receive. Due to this mistakes are made with the orders and items are missed. When calling the store you will be lucky if they answer the phone. I have previously had to drive and speak to someone in person at the store as it is more convenient than getting someone on the phone. This review is based off ordering on multiple occasions. Each time I gave the store the benefit of doubt, but it would seem this has become standard. Waiting times on a weekday for delivery can exceed 2.5 hours. I would recommend ordering elsewhere.

Shocking Food, Pizza was black, floor was very dirty and unhygienic

We waited 1.5 hours waiting for a pizza that was supposed to be delivered in 25 minutes. We tried to call the shop but there was no answer. We ended up collecting from the shop as we did not want to wait any longer. We were told that there was a 2 hour backlog on orders but were offered no apology. When we got the pizza home (3 minute car journey) it was cold.

Very poor, i placed order online and 45 mins into i saw due to tracker still wasnt in oven, decided to call up and eventually was informed be another 1 hour, i live in lewes so quite close and was informed due to staff and traffic in lewes, funny thing is this was given as excuse even before food had been put in oven, 1 hour after ordered my food was put into oven, then on quality control for 20 mins and out for delivery at 9.15pm i received food at 9.27 so only 12 mins to get from ringmer to lewes so wasnt anything to do with traffic, i had no apology, no discount, no freebie due to 2 hour wait for food. very very poor. Best part was the delivery which was expected time but just feel was excuses from this shop and didnt care on me waiting 1 hour 50 mins for a pizza and 2 sides. Wont be using again and is shame as have used numerous times before but this just was not on.

Pizza is always cooked! And always yummy!

Friendly staff, clean and efficient

I had the best pizza and garlic bread that I've had in a long time.

Had around £80 taken out of my account and was delivered nothing. Was then told I had to wait 5 days for a response from their team. Don't bother with this ridiculous company.

Terrible service and terrible food.

Delicious, delivered fast, crispy base, tasty crust (not too much) and well cooked even toppings.. This is the fourth order I've had from Ringmer Dominos over the last few months (and during the difficult times with staff hygiene etc) and they ace it very time.. Not sure what the negative reviews are about (especially as the figures don't stack up) but I've never had any issues.. Thanks!

Always a great friendly service, have been going to this store for a very long time and they always produce quality products delivered exceptionally fast usually! Nice to have staff who care about the job as it shows in the food!

Fantastic, good service and the best pizza.. Much better than the Domino's in Brighton! My office is also nearby and even through the recent crisis they were able to deliver 20+ pizzas, all hot and fresh and well timed.. Thanks!

I have ordered on three separate occasions and have been let down each time with dull tasting pizza. Each time I asked for and paid for extra mozzarella but yet could barely see or taste any cheese on the pizza, let alone extra. My last order however was the last straw. Lack of cheese, it had slices of sausage and ham that looked and tasted very undercooked, and the tomato base tasted bitter. Worse of all when we open the box all the ingredients had slid to one side of the pizza - obviously at some point the box had been tilted on its side. The result - a medium sized pizza with a load of gross looking slop on one side and tomato-wet pizza base on the other which was impossible to share. The garlic bread side was a circular puff of pizza dough with - again - minimal cheese. All a complete waste of £25 - which in itself is ridiculous for a medium pizza and a small side of garlic pizza but it was late, we'd just got in from work and were hungry. The 1 star rating was for the speed of the delivery but that said I would take away half a star for the lack of care in tilting the pizza on its journey over. Come on guys - you're relying on customers returning and as I said, on three separate occasions I've been let down...mainly with pizzas that demonstate a complete lack of care and attention in their making.

Was good but now the orders dont work online, still takes your money and makes you wait to have it back Tried on multiple occasions and they havnt got much to say for themselves when you ask

Ordered online for 'asap' delivery... an hour later, no pizza. Called store and was told no online orders are going through. I could however re-order over phone, I don't think so. Thoroughly disappointing, no mention of this on website, payment taken and email confirmation of order received. An apology given but doesn't really recompense for the inconvenience of no food, finding alternative food and having to wait for refund! Come on Dominos...treat your regular customers a little better.

Disorganized but friendly staff.

There pizzas are always hot, fresh and cooked well

The delivery driver literally trekked across a field to bring us our pizza.

Dry and burnt. Had this three times now and won't be going back

Sadly the delivery area is very small. If only they could run out a 10 minute drive from the shop we would use them regularly! 4 years ago they agreed to do this for an extra pound, but the second time I asked I was rudely told no, and that the first time had never happened!

Much better pizza in Lewes. Search elsewhere please!

Terrible customer service. No delivery available at all and no-one ever answers the phone.

So quick and food always comes piping hot! Fantastic when you want to have a cheat day 😃 Delivery drivers are always really polite as well!

It takes a lot for me to feel the need to write reviews, especially bad ones, but this was the third time we were unbelievably let down by this branch. After over an hour on a Friday evening we called into the branch. The staff of which there were only TWO in the store were completely overwhelmed. They told us that our pizza was on the way and that it would not be long before they turned up and apologised. 30 minutes or so later no food. At this point it's 9:30 pm at night and we are exhausted and fed up. We call again to find that the driver just left with our food. They LIED to us over the phone. I couldn't believe it. We were understandably furious ... And to my embarrassment I did raise my voice and get very angry. I got a stroppy young woman claiming to be the manager... She admitted she wasn't. I asked for a full refund which she denied and told the driver to call off the delivery WITHOUT INFORMING US. After nearly two hours we called back to find out the driver had been called off... To my girlfriends rage at this stage... Terrified me too! They tried to call back weeks later with an apology but it is way past that now. The food is frequently late, always cold, and always lacking in generosity. I called Domino's head office and they simply referred me back to the branch... Franchise. I have no idea how they still hold it. AVOID. You are much better off with proper and real pizza from The Hearth above Lewes Bus Station...

Rude staff. Don't wear head nets so there is normally a hair in the pizza.. arrived 3 hours late but was originally told I'm a liar and never ordered. Therefore I had to pay twice with no refund of the original. I would avoid this store manager doesn't have a clue on customer service. Drivers can't find the correct property in a block of flats they always went to flat 12 instead of 16 4 numbers difference. The store needs a food inspector as the company needs to sort this stores attitude out asap

Good friendly service..pizza piping hot

Small shop but service was great.

Fast delivery, Good customer service, Food is always hot.

Fast delivery and always what you pay for

Pricy but you can't knock dominos.