KFC Maidstone - Sutton Road in Maidstone

Absolutely shocking customer service. Ordered £95 worth of kfc to get roughly half of it delivered , was told to take what we had back , which I did , the manager on duty was the rude and arrogant, after jumping through hoops to get my order corrected , when handed my new order . I asked , do I not even get an apology, to be told a flat out no . Absolutely shocking service, the manager needs to get a different job that’s not customer facing , or go on some customer service courses , The actual food was nice when I finally got the order corrected, but the worst customer service I’ve ever experienced

I ordered a 3 piece original colonel meal but a 2 piece was packed ?? How hard can ot be

Not good for a second time only got an 8 piece meal when ordering a 12 piece and no response when messaged

Polite driver, food arrived hot and on time, and order was as ordered.

never showed was delivered to wrong door

Food arrived stone cold not very good at all

When it came the delivery man was very friendly but the food was cold

The crew listened to my request. Amazing. Better than the shop in town

Time kept changing, unable to eat this ,over an hour late food stone cold not able to eat £24 worth of applaling food and service

we did not know if it was safe to reheat the food as it was completely stone cold so we dumped

just a shame the fries weren't included, always something missing

Extremely cold food very disappointing

Delivery time advised 7.35. Finally arrived at 8.10 and it’s cold.

one wrap was squashed but that's because it was put under a box meal.

Absolutely horrendous!!!! Food taken out of my child’s meal box (I could tell as 2 chips were left in there). Burger was thrown into the box and all food was cold! Disgusting

Had an absolute shocking experience with the delivery company (uber) but andi helped us as best she could and she is a credit to the company thank you

When the food arrived, it ws stone cold. I had to put it in microwave. Food didn't taste the same. it was awful. l don't expect food to be piping hot, but absolutely cold is not acceptable by any means. l am going to think over this. l am considering leaving a bad review about your company. You don't try hard enough.

Delivered in excellent time by a polite and considerate driver. Would be happy to use again.

I haven’t received the delivery yet but it’s saying delivered!

food in wrong boxes, food was cold, took ages to deliver

The good was the worst ever delivered early it was cold though items missing called the restaurant they refused to help said get in touch with just eat it won’t connect me keeps saying error the buffalo burger was an overcooked piece of meat no lettuce sauce or hash brown looked like someone had pre-ordered it or picked at it so angry

Great service very quick. Great chicken and chips and very clean.

I didn't receive all of my order and have still been charged, and my refund request was refused.. I give zero stars

Drivers can’t be asked to take on an order so u wait over an hour for 4 items absolutely joke just eat sort yourself out

This KFC is incredibly fast, with a wait time of only a few minutes. The establishment is also very clean.

haven't delivered my order and the 4.75. delivery fee for 4 dips won't be returned extremely bad service e

Didn't turn up but said it was delivered, can't get hold of KFC - You get Justeat for convenience, I'm working & I shouldn't have to hang out on my road to wave down a delivery driver who cannot read a satnav/house name.

Lovely chicken, not greasy and very enjoyable.

Missed items out of my order, for the second time in a row!

half my order was missing and the bag was open

Amazing quick delivery, in only 15 mins! Excellent quality of food. Great delivery guy. Thanks KFC for great service.

Never arrived. My husband has gone up to the restaurant to get them to remake up the order and bring it home.

I waited one hour, called them, no one picked up. It shows delivered but my order never arrived

Food not presented in boxes. Not delivered in a warm bag. food cold and items missing. won't order again

Never get what we order it’s so frustrating I’ve not ordered for so long due to this and my daughter wanted it but still items missing and wrong items delivered. Surely it’s not that hard to read the order and put it in the bag

Food was dry, over cooked, over seasoned and not a Zinger burger, no spice at all.

ordered extra dips and was supposed to get a free dip with meal. got no dips at all.

Didn’t get, someone else got my delivery

Unfortunately I had 2 items missing. One large popcorn chicken and on regular fries

Excellent. Very fast and friendly. Thank you!

ordered food and says delivered but it never arrived

As usual they forgot to put something we ordered in the delivery. It’s becoming common mistake what needs to be sorted

food was freezing cold, some of the chips were black, soggy and no flavour. chicken on the bone was tiny

Thank you for actually having staff to serve at tills instead those screens

Delivery driver was absolutely brilliant

Food was delivered very late and was stone cold driver did not seem fust for how late he was.

Food nice and hot. Delivery driver very courteous 👍👍

He saved the day, but missed a top bins

I ordered food from this store and it went to the wrong address, and was rejected. The driver called and I told him it was the wrong address, the correct address was 10 mins away. I asked if he can re-deliver and he said that he will speak with Just Eat and call me back. Next I saw the food has been marked as ‘delivered’. Had he called to say he can’t redeliver we simply would have driven 10 mins to collect it. Just Eat have refused to refund and have no clear complaints process! Poor service.

No Vodafone service in the area so couldn't check in on the app as their guest WiFi also doesn't work.

Freezing cold food. Driver questioned if I actually ordered the food. Also dropped Pepsi can on the floor.

It was all dirty and first got the order wrong then there was all hair in the food very disappointed

Waited over an hour for cold food.

No hand tissues Not proper service Staff not speak in english

Ordered kfc, was told delivery time then got a notification saying delivered enjoy your food but it never came, phoned kfc said they didn’t have any drivers available and I needed to contact just eat but we can’t prove it didn’t come and according to just it was delivered

My order never turned up and I've had no explanation. This is disgraceful

14 piece bucket contained 7 drumsticks & 4 wings. Seems they put all the junk chicken in the Just Eat orders.

chicken was hard like chewing a rubber straight in the bin

Received my order if you call about 30/40 baked beans from a tub ok sorry I don’t wasn’t even a spoonful, tub full but of just bean juice these beans are from the boneless box for 4 people

There is mistake with gravy which we received instead of two corn cobs

The barbecue chicken burger is not as it’s advertised so don’t buy it pay for your ingredients?

overall the food was freezing in accurate time and overall disappointing

just presented badly and all 4 cookies were broken 😢

Food was hot nice quality thanks

Unfortunately our order was only partly delivered and four portions of chips were missing. The restaurant advised us that we would have to collect the chips ourselves as they do not have their own delivery drivers.

Items missing from a box meal again! Shocking

Missing three items, food quality low.

food arrived hot and in good time...

half the food was missing, spoke to the restaurant and they offered credit i wanted them to deliver the miaaing items. no good if you've ordered food to actually eat and don't have any. really disappointed. happens far too often won't be ordering again

Nice and hot and fresh delicious

Was nice and early only complaint i got is my baked beans were over cooked they were hard and no sauce dried up

When I ordered it came up with delivery in 20 minutes it then kept changing and was almost an hour

food arrived hot and lovely just wish there was not quite so many drumsticks. delivery driver was great, rang as soon as he parked and said he was there. all round good thanks

Broken chicken bones in the wings

Our food was cold, had to put it in the microwave, didn't eat much or enjoy. Will not order again.

Pepsi made it rather cold and the beans leaked all over the chips.

missing half the food items again!

Awful experience as usual. All the orders were showing as ready and none were for ages. They were giving wrong orders to people. Useless.

Food is as expected it’s KFC, you go here knowing what it is haha! However whilst waiting we watched a staff member wash all the tables with a green bucket and cloth, then proceed to clean all the trays at the serving area with the same Cloth and then put the bucket and cloth in a cupboard and use again 30 mins later to wipe down table legs / base. Unbelievable to be honest, Hygiene levels need reporting. I have a video of it in progress.

I was missing to items from my order and they were a can of tango and 2 pieces of extra chicken, the delivery driver was trying to tell me something but I couldn't understand her as she was speaking in a foreign language

Once again, the driver didn't follow the instructions given.

very kind delivery drive. - give her a raise

Wrong delivery/food. My order below was not what I received! Delivery driver knocked on door and ran off food with left on the floor. Food was hot but was not what I ordered

Never using just eat again !!! Can’t even deliver the correct order

Quick service, hot food, perfect!

Great food,service and price,delivery driver was prompt and a pleasure to deal with. Well done guys.👍

Everytime I have ordered , there is always some items missing,

food is good as always, but never remember the gravy, and always missing an item!

food was not great, it didn't live up to usual standards. it just didn't taste as good. both my son and I said the same.

The food is good but they seem incapable of getting the order right.

Missing kids gravy, chips were soggy got two drum sticks (the worst bit) in mighty bucket.

Fresh, hot and delivered within 20 minutes of ordering.

Food was cold and had to be reheated

Was missing apart of my order so very disappointed now have to wait and see if I will be compensated or not. I’m not impressed

Forgot the additional popcorn chicken from our order

The website said that the Courier was ready to deliver but it took the best part of an hour for the food to be ready for him to deliver. That timescale is dreadful. I have experience this at the Maidstone Express site before. The term ‘Express’ is a joke !

Love a KFC but I recommend you check your order before you leave as they often leave stuff out ☹️

Disappointed that once again food was delivered from a shopping bag, not a proper hot bag

The fry’s where lovely as always but the chicken was bland the wings were nice though

Item forgotten (again). 2nd order in a row an item has been missed off of our order.