Creams Cafe in Maidstone

Ordered a takeaway to satisfy our late night sweet cravings. Got Smores Hot Pocket - Crepe with dark chocolate , marshmallows and fudge cake, topped with white chocolate drizzle and crunchy crumps - The crepe was really good 🤤 & Hot N Cold Choc Cake Volcano Sundae- Hot chocolate cake, vanilla ice cream, toffee sauce, milk chocolate shavings and wafer- Sundae was delicious 😋

A Glutton for Punishment – My Return to Creams Maidstone I went to Creams in Maidstone once before and generously rated it a one star. Today, I’m increasing it to two stars—and that’s solely because they had a rather delightful slushie. Progress? Maybe. A sugar-induced lapse in judgment? Probably. This time, I ordered the milk chocolate cookie dough with some ice cream. Now, I don't know what I expected, considering last time I went for the Bueno version and confidently declared I’d rather eat a mouthful of beach sand. And yet, here I was, back again, ordering something eerily similar—like texting an ex knowing full well they ruined your life but convincing yourself, maybe they’ve changed. Spoiler: They hadn’t. The cookie dough arrived looking promising, but one bite in, I realised I’d made the same mistake twice. It was like déjà vu, except instead of romantic regret, it was a dessert that tasted like melted disappointment. The texture was somewhere between raw batter and something that had given up halfway through baking, and the chocolate was aggressively sweet in a way that felt personal. Similarly to how I did in my last review, this is being written whilst sat inside with the last 4 percent of charge on my phone as I urgently needed to warn anyone considering this place for desert. On the bright side, the slushie was refreshing and made me forget, for a fleeting moment, that I had willingly subjected myself to this experience again. Lesson learned? Probably not. See you all next year when my (now ex) girlfriend and I inevitably forget again and come back for round three.

So, empty bar two other tables on a Saturday lunch time.... should have been the first warning. Ordered three drinks, one sundae and two crepes for the outrageous price of £39.10 from a staff member who spent the whole transaction with his arms crossed and a face like a smacked arse. Orders came to the table all adhoc, the servers where either getting the items names wrong or mumbling so much we had to ask them to repeat themselves 3 times. Witnessing the staff clearing the tables of the other two parties that left before us was hysterical. Two staff members to clear down two tables, neither one using more than one hand each, "job for the boys" came to mind. Wiping down a table works better if you actually use the cleaning spray on the stupid trolly you insist on using. Overall, avoid this Creams location but not the brand, there are plenty of Creams out there that are awesome .... just not this one sadly. Food - 3 stars - nice just over priced Service and Atmosphere - 1 star - see above.

Service was slow. Management was terrible. I found multiple hairs in my food. We watched the guy in the open kitchen sneeze and not wash his hands. Strawberries were clearly mushy and showing signs of being moldy. If you are going to go to a creams go to the one in Canterbury on ones in London! I spent 16 pounds on utter rubbish!!

Upon entering the restaurant the first thing you notice is the unusual smell. Can't be sure if it was the overuse of chemical cleaning products or the general smell of the unwashed masses inside. The place lacks atmosphere, and visually appears a little run down, and (despite the cleaning product smell) dirty and sticky. The menus and table were not pleasant to touch. We ordered and the wait was on the longer side but not completely unreasonable. Our dishes came out about 5 minutes apart, and the serving staff while not rude you could clearly tell they didn't want to be there. The waffles were not as warm as I'd expect, but taste wise it was good enough and the portions were large. And for the expensive price I'd expect it to be large. If anything the prices and portions would be better smaller. Might go back but I definitely wouldn't want to go when the place is busy.

It was brilliant recommended for more people to come

This place was brilliant first bite felt like heaven, second bite nearly took me there.

Went to creams for daughters birthday not a great experience she found hair in her ice cream dessert,service was slow food wasn't great 😑 she was disappointed we won't be going again.

Enjoyed for a lovely birthday outing. Would recommend

I have tried to place an order online for collection but the website kept crashing so I decided to ring the restaurant and a man answered I have asked him if I can place and order through the phone he said no and then I have asked what the issue could be and he just simply hung up me while I’m speaking, I have now come into the restaurant and asked why did someone hang up on me as I’m speaking and the guy just lied to me face, did not apologise… nothing.. I believe it was server Muhammad Musa. Very disappointing.

My go to place to come when kids are bored and hungry

Great vegan options and a fab family treat!

Lovely deserts, good ice cream. Wafels are very big and have a good value ( better to share). Glad the place is open again!

Came in on sat 11.01.25. Will be back

We love this place! The food is amazing especially the popcorn chicken waffles!! The staff are amazing and came to check on us! Would definitely return again with the family

Lovely food and staff thank you!

We ordered make your own waffle with bueno ice cream. Very cozy atmosphere and clean tables. Had visited other creams and this one has too many ice cream flavour options. After tasting the waffle I decided to try Luxury hot chocolate. Very very rich and delicious. Highly recommend it . Sorry i didn’t take the photo properly

ordered online and turned up cold and missing ice cream, won’t be using it trying again. Crap food and won’t even refund for missing ice cream

Coffee tastes like soil. Clearly doesn't want serve nye. Family x6 and cant operate half menu of basic products. Disappointing half our family went without . Literally they cant be bothered which shame as decore good

Quick service. Everything we ordered was on time and very delicious. Coming again .

A party of 16 people and service was absolutely on point in every way! The food was fabulous as well highly recommended to all really really good thankyou to all the staff

It was very quiet on a run up to Christmas. We ordered quick enough and everything arrived in good time. I would say the prices are a bit much for what you get, but it all tasted nice. I would give it 7 out of 10 at present.

Very good but make sure not to order a lot as tempting as it might be as you're tummy gets full very quickly

Very good service and good quality dessert

Friendly and polite experience with the staff, especially Michael Angelo

Very friendly staff and accommodating, we want to give Michael Angelo a big thanks for helping us with our experience!

This is really good when going out with mates. 100% would recommend!

very delicious gelato, with fast service and great workers.

Fun place with good atmosphere and great dessert.

Great service, lovely hot chocolate!

Excellent food, really lovely friendly service and they went above and beyond for our little boy. Highly recommend!

Good food and staff were friendly. Not many people hence atmosphere rating

My and my friend enjoyed it very yummy recommend 😋🌝

I ❤️omaiza she was the best part of my experience here would eat here again

Got a bubble tea was not a bubble tea taste like crap there was no TEA in it just milk and the tapioca was warm and furry they also microwave it had to throw it in the bin couldn't finish it

Extremely disappointed about this place. Ordered two portions of crepes one with white chocolate for my husband and one for me biscoff. Mine was a 3 out of 10 because was warm but still very chewy , thin and not so tasty. But my husband’s crepe was cold and hard like it was refused my somebody else before and just given to us. We just stand up and left everything there because those were not edible. And paid 26£😂 hilarious. I went to the til and told the guys there if they can eat it I would tip them and they were just standing there not even offering to help somehow. Very sad. As we know Creams from Stratford because we lived there until one year and half ago when we moved to Maidstone and we were happy to see a Creams here around. But no!!! No chance. Stratford Creams was totally to another level. The crepes delicious and the chocolate had actual taste and they were generous with it not just some sprinkles. NEVER AGAIN.

Lack of professionalism .I am reporting from my point of view, i m a delivery driver.When we enter Creams we feel we're nowhere,stuffs don't know how to handle drivers,they need to some professionalism.

Criminal prices for what you get. Food was subpar and the atmosphere was dull at best and depressing at worst. Staff were unfriendly. Glad I didn’t take the kids.

Some of the worst food I have ever had the dis-service of eating. Food took far too long to arrive and was absolutely not worth the price for how poor quality the crepes were. They ruined my son’s evening! Don’t waste your time or money here, they should’ve stayed closed!

Cannot add the card from Google pay auto fill into the android app, had to order to the till. Everything else was great. Thank you

Absolutely awful service and management! Treatment of staff is SHOCKING aswell , STAY AWAY

Nice treat after a meal out! The Amalfi Lemon is to die for sharpe and sweet all in one! Edward offered a perfect service with a smile 🙂

Went to Maidstone creams today spent £55 for daughter’s birthday .Had to listen to two 14 year olds on another table on the phone swearing and shouting and eating Greggs . Spoke to manager who spoke to them and pointed at me that I had asked him to talk to them ! Terrible terrible management skills ! Needless to say girls continued swearing spoke to manager again who denied he had pointed at me and said he couldn’t aske them to leave even though they had spent no money in creams unlike myself. He then walked away whilst I was talking and hid in his office . I will never ever step foot in a creams again such terrible management ! If this place survives it will be a miracle

Went with some friends for lunch a few days ago, When we first entered the atmosphere was nice, When we ordered food took a long time to arrive - i ordered nachos and they arrived in half an hour - compared to some friends who ordered after me and got theirs first. When the order did arrive, it was not only wrong, but my drinks - free, some bottles of water - were missing. When i went to the counter to ask about it not only did a friend and i wait for 10+ minutes (before giving up) we were also flat our ignored the entire time despite speaking up many times. Food was decent, service was not. Do better.

If you're into fast service and food that makes you question your life choices, Creams in Maidstone is the comedy show of the century! We got what we ordered in record time, but the cookie dough was so dry, I think I’d have preferred a nice helping of beach sand instead. At least sand doesn’t pretend to be dessert! As for the spiced cherry loaded shake... well, I didn’t realise I was paying for my own vomit in a cup. A bold business model, really. We almost started jumping up to warn anyone who entered to turn around and save themselves. 10/10 would recommend... to my worst enemy. (I'm writing my review in the Creams Maidstone as I felt it was urgent to alert people of the disaster which was our food. As I write this another couple has fallen victim to Creams). - unhappy Hana.

Received someone else’s order!!! I ordered through Just Eat and I received someone else’s Deliveroo order, which even had customers name written on it! When I rung the restaurant and explained the situation the woman kept hanging the phone up on me, then I got through to a man who said there’s nothing they can do but if I order again I will receive a free item, I asked for my food to be resent out and they refused and the man ended up hanging the phone up on me. I asked for the staff members name so I could make a formal complaint and the response was “don’t know”. So I didn’t receive my food tonight due to staff members cock up! I feel sorry for the other person as they ordered £30 worth of food. Mistakes like this shouldn’t be happening especially as you’re only been reopened for a week..

Great atmosphere, very inviting, yummy desserts & wonderful staff! I had a great time with my family. One of the best restaurants in town. We will definitely come back!

Very poor service, staff do not know what they're doing. I have a feeling this place will not last not sure why they even opened again. I would advise the owner to stop asking family members to stop leaving 5 star fake reviews as you can see below as this place is defintelt not even 1 star council needs to close it down funny how it opened and all the 5 star reviews from family members who live almost 200 miles away cause yeh I'd come 200 miles to try a new creams what jokers...

Creams Café Maidstone stands out not just for its fantastic desserts but also for its high level of customer service, making each visit a delightful experience. Highly recommended for anyone looking to indulge in something sweet with excellent service

Absolutely disappointed hade today, 3 people in and they managed to mess up orders

Reopened this weekend after a few years of being closed. I ordered 2 crepes and by far it was the worst Creams I’ve ever had - Chatham Dockside is far better and given the standards of this Creams, I think the drive to Chatham is worthwhile if you want a proper Creams. Ordered 1 ‘Strawberry Chocolate Indulgence’ crepe, which probably only had 1 whole strawberry chopped up, insulting to charge £10 for. (Pictured) Other Creams are by far more generous with the toppings for the same price. The other crepe ordered was a ‘Cookie crush’ crepe and normally it is bits of broken cookie on top but for some odd reason this Creams put burnt cookie dough on the top? (pictured) I’ve also attached a photo of what the cookie crush crepe normally looks like and as advertised on their website (pictured). Circle wafer biscuit on both crepes were stale. I’d suggest the staff take some training at the Chatham dockside store to see how things are done. I can already anticipate the downfall of this Creams store (again) should they not listen to the reviews and change QUICKLY. Looking at other reviews since they’ve reopened it would appear that I’m not the only one who has had a bad experience…

Love the creams in Maidstone . Everything is just perfect . The ambience of this restaurant, the service and the food tastes amazing. Would love to go there again .

Nice waffle but for the money hardly any topping 5 small slices of banana and hardly any chocolate very disappointed

The atmosphere is lively, with generous portions and eye-catching presentation. A great spot for dessert lovers.

The food was amazing definitely coming here again🥰

hair in food dirty plates disgusting! avoid

It's closed its an eye sore tatty needs maintaining.

It's closed down, despite still being listed as operating/open everywhere.

Doesn't say its actually closed down anywhere. Website still has it up as a Creams location. Just because you have a ghost kitchen selling on just eat, doesn't mean you should leave your website up and just have some small print further down saying no dine in's...

Says it closes at 22:00hrs on a Sunday... Was closed at 20:30 when I arrived.

Me and my boyfriend had a lovely night out last night I which we concluded our night with the lovely Creams gelato :) We ordered just eat pick up since they are not open for seating yet. It was done quickly and it was lovely. Thank you Creams!

This is the first time I have ordered from Creams and I will definitely be returning. I ordered a white chocolate and strawberry Crepe, it was delivered quickly, well presented and was really tasty!

Ordered a few items from Creams in Maidstone and was blown away with the care and presentation, never mind the taste. I ordered a white chocolate bueno waffle and a make your own chocolate crépe .. loaded with toppings.. I was in a choco lovers heaven … Thanks guys ….

I recently ordered an Oreo waffle from creams and I LOVED it ! There has definitely been a change in management since I last visited. The toppings are more generous and laid out beautifully :) delivery was quick and food came just as ordered. Thank you creams :)

Ordered an Oreo and white chocolate waffle and it was PERFECT!! There were so many toppings 🤤🤤🤤 not stingy at all! Completely satisfied my late night sweet cravings!

Under new management creams seem to be amazing! Back to the old creams standard and soon to be top of deserts in Maidstone I believe. We ordered through deliveroo and the food was perfectly cooked and I thought very generous, would definitely order again

absolutely shocked by how much the place has changed! The food is absolute top quality and staff are incredible. I highly recommend the Sticky Banoffee cookie dough! The restaurant has definitely been taken over by new management as the atmosphere is so welcoming! I will be returning more often!

Travelled really well, super delicious, will definitely be back again! I'm guessing they've had new management since the other reviews?? Because I had a great experience. Very quick as well.

Absolutely disgusting 🤮 came with a hair in and I rang them and they did not care and said nothing they can do about it won't ever order or go to Maidstone again !

Staff was rude and then made us pay £7.50 for a waffle with just banana and strawberry on which should have been £5.50 according to website then made us pay extra £2.50 for a scope of vanilla ice cream which should have came with the waffle. Always go to creams but first time to maidstone and will never be going back.

Firstly within google search the restaurant is labelled closed, although you can still order via deliveroo and just-eat, which a little suspect, as it makes it harder to get the word out to the people that the restaurant has gone down hill. The last two times i have ordered, once through just eat and other deliveroo, the quality control has been terrible, one time there were no toppings or icecream, the second time I was sent a milkshake with banana in it although I have an extreme allergy to it. If I were someone that has a nut allergy I would steer away from this place. In fact, even if you have an allergy to fish I would stay away lol. On a serious note, avoid. There is another desert restaurant called puddo in Maidstone, I will try that next time. Creams is too hyped up and lacks quality.

This very ‘little’ lot cost £40!!! ordered via deliveroo And never again! The portions where not enough to feed a small toddler this was for 4 grown adults! No appologies or help from creams even Leigh Matthews operations manager fobbed us off with ‘going to take my time to investigate this matter’ then never replied its been almost a month with no reply to any further emails! Disgusting service and total rip off!! Can’t even get through on the phone as not connected says it all! Not the creams we used to love to visit now total rip off merchants Please please be warned I’m not the only one who has complained! All I requested was partial refund to reflect the cost of what we thought the food was worth (orange and hands for size reference) most of the portions you see in pics was between £8 & £12!! please please don’t get ripped of like we did it’s really no about the money more the fact that they can just blatantly ignore any complaints! I am aware of trading standards and weights and measures so I will be reporting it to them as they should not be able to get away with this! Absolutely avoid! You have been warned!

Wasn't open even though it said on website and over the phone that it was

Wanted to go for my sisters birthday DM'd the official creams page a few days ago and got advised this was open for eat in as they do not do delivery- tried calling the store before hand and the number just rang out no answer -got to the store and was closed- not good at all- Also on google/online states the store is open like normal !! Update your details online if you are not open as people will waste journeys going - also post on your social media as you do not upload !!

Always friendly staff who are great with my young son. Nice place for families. The ice cream is good too which helps!

I didn't like this place as I thought the hygiene was quite poor and I also thought the vanilla ice cream had a strange after taste to it as well.

Took my nieces there awesome food & service

Pancakes are okay, nothing special. Staff are too busy chatting

Been there a few times in past, enjoyed the food but last visit 22/2/20, I ordered 5 different ice creams or crepes, one for me, bro and nephew and nieces. Girl took my order at the till, put my order down as a Crepes Royale rather than Creams Royale which I wanted, I didn't know the name of the Crepes with strawberry and chocolate drizzle as it's for my niece because she chosed and the girl who took my order got confused which led me to accidentally order chocolate fudge for bro rather the cookie dough gelato and bro asked me if the girl repeated my order, no she didn't. Luckily couple of the staff are very helpful and understanding because of the confusion and gave me the cookie dough gelato but I want too fussed as she got my down as crepes royales than the creams royale.

Took my children for an ice cream on Thursday (20th feb) in half term. Was told when I ordered that they were busy and the wait would be 15-20 minutes which I accepted. The wait was actually 35 minutes and they had run out of most cutlery and serviettes. I asked the waitress for serviettes which she said she would bring but never did. There were lots of very unhappy people in the restaurant and I could see that the (3) members of staff were extremely over worked. It wasn’t really their fault but with one person in charge of making every order it was never going to be any quicker. Absolutely shocking that I’m half term they didn’t at least have two members of staff preparing orders. Won’t be visiting again, the food is nice but may as well go to a proper restaurant if you are going to wait 35 minutes.

WHATS NOT TO LIKE ITS LIKE BEING IN A BIG SWEETSHOP

Amazing atmosphere Great staff Delicious desserts Price wise could do little cheaper

Absolutely delicious!! Oreo cookie dough mmmm😌

I ordered waffle with my sauce. Years ago I used to order the banoffee waffle and it was simply perfect. As time went on they started SMOTHERING it in their creams nutella instead of chocolate flakes not only changing the flavour but dominating the meal. I ordered simple pancakes for a long time after, yet today I decided to give the waffle another go seeing as the photo on Deliveroo looks so well proportioned. Nope, nope and so much nope! Even after trying to scrape off the glaze of nutella (to which my waffle was going cold) it still just tastes like a tub of nutella over any other flavour. You have been warned and note to self...never again!

Ordered delivery from creams maidstone the banana and strawberry with chocolate crep was undercooked the cookie dough was slighly undercooked will ala in all had about 2 bites of each and could not eat anymore. Will not be back

Food was amazing and served really quickly but seats need replacing as they are ripped.

Same standard creams food as all the other creams I have visited in the Kent area. The only difference is the unbelivably friendly customer service from Josh. Very helpful on the phone and really kind in person too. He was very quick to serve me and did it all with a smile. Hope he gets recognised for being a good member of the team

Big portions, fast, friendly service!

Our children enjoy it as a once-in-a-while treat, but it is quite expensive for what you get. The staff are usually very friendly, and the interior has been kitted out with neon lights, glittery mirrors, etc. I like the hot n cold chocolate volcano sundae, and the apple crumble waffle is also nice. My wife is lactose intolerant and orders from the vegan menu, but this order came out wrong (twice) so I recommend sticking to the main menu if you can - lots of nice stuff on there!

Could do with a lick of paint and a general tidy up, lots of seats with tape on! But the food is great!

Bardzo dobre i ogromne porcje 🙂

A friendly place with lovely ambience in a modern designed place. It is ideal for groups of friends or families with babies as well, it has highchairs and baby changing option too. Positive(s): The foods and drinks/shakes (including all of the components) are all fresh and delicious. The portions are fair enough. The staff is friendly. The dining area is clean. Negative(s): The baby changing facility could be cleaner.

Went to creams with 3 other adults and a child. Nice and clean, lovely decor, great sweet food. Possibly my new fav place in the world!

Waiting for 2x dishes of pancakes for over 20min with nearly empty place. With cappuccino which was like latte. Then the pancake came with nearly green strawberry and little of banana. Overpriced for what you get. Service very slow. They more talk then doing their job. First serve everyone then do what you like.

Was ok, food was yummy but service was slow and he got the wrong order

I went to Creams Maidstone in October and the staff and food was amazing its really good value for money so if your at Maidstone looking for dessert this is the right place for you

A peaceful afternoon to chat with friends, and as somebody who doesn't have a sweet tooth, I've been converted My teeth thank you 😬

Really sweet place 😁 A really good place to come with your family and make your day just a little better. Pro tip: Portions are huuuge so be carefull how much you order 😂😂😂

Sheer indulgence! You have a sweet tooth and like value for money this is the place to go! Family and friends will love it!!

awful service, cafe empty, but i was waiting for 2 milkshakes 20 min?! also ripped sofas, need re decoration, not happy.