KFC - Folkestone in Shepway

I ordered take away and received the wrong order (easily done) and rang KFC Cheriton. The most AMAZING young man took the call, sorted it and brought my order straight away with a complimentary pop corn chicken. I just want to thank him so very much. It's made my day and the day of all my staff. Just incredible service!!!

Just had to wait 20 minutes for a large chicken popcorn meal and 20 hot wings, 7 other customers came in after me and left before me, along with 4 uber pick ups.. the wings was greasey as he'll and not very nice. Won't be going back for a long while..

food was barley considered warm?

I found all these places the same. Today I visited the one on cheriton road. The lady that served me was happy and that made me happy. The atmosphere was better and they were not panicking about serving. 10/10 from me today 21/10/24

quick, simple, easy, food good.

Was ok ,but they sprinkle seasoning on the frys now, but don't ask if that's ok .

Pot of beans had split and gone everywhere causing bags to split

Not the first choice, chicken usually dry, chips are always soggy, rice box has rice as much dressing than required. No care taken in packing

perfect as you'd expect juicy and hot

hi we have no coleslaw or fruitshoot. everything else OK thanks

Disappointed didn't taste like KFC use to unfortunately and don't like the new chips they were soggy and cold

Hot food,quick and great service!

The driver destroyed my food,or the rest of it.Ordered a salad and got no chicken in it.Just a plain salad with the salad dressing all over the bag and in the bag.I would give 0* if possible.

Chicken wasn’t really cooked well

Did not receive one drink ordered and one was replaced with another drink

Terrible dry chicken from cheriton kfc keeps happening.

Didn’t get food, says delivered but not there at all.

hot wings and fries was just warm only..could have been better if it was crisper and hot.

The new chips are disgusting! I don't know what you've started putting on them, but the pepper like ingredient is vile.

The service here is so much better compared to the Sandgate Road kfc. Sandgate Road refused to serve me food because it was an online deal, so I said I will order it all separately and pay for it separately they still refused me. So I came here and got the food I wanted with great customer service. Thank you 😊

All good even the chips were great

2 items were missing from the order. I ordered Boneless 4pc meal & Colonel's 4pc meal, neither had any Fries!!!

Driver tried to deliver my food on the wrong street. He was there for five minutes. By the time I got my food, it was cold. The food was dry and not freshly cooked at my request.

we were pleased it came early as we were all starving. There was a problem with the signals so the time might have updated an we didnt see it. Nothing negative to say. thank you

Chips were lukewarm and soggy, the fillet burger was nice and spicy but again lukewarm.

Food was great,luke warm but great

Difficult to order today. Chips almost burnt. 1 good piece, the rest were tiny, and not much meat on bones.

The app delivery time was 25 to 30 mins. When place the order closer to one hour. Two later delivery time updates. The food arrived over an hour later and cold.

The food was very nice thank you you’re gonna go far in life

Service was quick , staff were pleasant ,food tasted good apart from the chips - not keen on their chips but love everything else that I've had from there .

Poor food quality stone cold and late…not impressed

It's a KFC takeaway, the place seems clean, staff seem friendly & efficient, in & out in no time at all, parking is abit hit & miss but generally you can park within a minute or two of the shop

I did not even receive my order even though it said delivered. Was delivered to another address and would rectify this.

We ordered when it said delivery time would take 20-30 minutes. It actually took over an hour. When it arrived the food was stone cold

The food was inedible. I ask for a toasted seeded roll mine was a plain roll and cold not toasted. The cold drink was in with food. That’s bad. Should have been separate. The potato wedges were cold and half cooked. I am disabled and can’t get out so order in just eat and 95% of the time it’s awful but I keep trying. Such a waste of my money.

Some of the chips appeared to be not cooked all the way through, and the others tasted as if they were recooked, very dry in the middle.

Ordered our food, they forgot to gives us our bottle and everytime we phone which has been several time it gets either ignored or connects to our own mobile. Bad service.

The food at this location is always hot and delicious, however, KFC in the UK cuts the chicken pieces into portions that are NOT regular, standard pieces! It's weird and stupid!!

Driver was incredibly rude when she arrived due to a mix up with addresses, impatient and very standoffish when talking to me

driver lied to me about the front door of my flats working very vad service

Nice fried chicken as far as takeaways go. Fairly good value money considering today's prices.

Food was stone cold won’t be ordering from here again

The food arrived cold and the onion rings not crispy

SHAME ON YOU ! A 10 PIECE BUCKET AND 6 LEGS sorry but that’s taking the p . All the food was hot and fresh tho and on time!

Be careful with just eats map it’s way off . Send the restaurant your post code in the comment section option 👍🏻

Excellent communication from the driver

Great all round, really good size and quality of of chicken in all the burgers. No complaints from the family.

Ordered by the self service, and was served very quickly. Clean and tidy , with pleasant staff.

Served just eat driver although we were there first food was hours old and had been kept warm for a long time used to like KFC but defo won't be going back

I am really not happy not gravy when selected atomatically changed to two rice when we didn’t want this I also wrote on my notes that our family does not like chicken breast and can we please have legs and that we would be happy to wait longer if needed got given 3 legs out of 14 pieces of chicken so very in happy with spending almost 50wuid on my family’s dinner for there not to be enough three attempts made to contact KFC but was not answered and the. When they did I was cut off. When the food arrived it was freezing chips were under cooked really was a waste of money. And after being released from hospital following a surgery this was my only option as money was spent here and could purchased again I would advise that KFC are contacted regarding this as it defo out a bad name for just eat.

Visited this shop late morning on Sunday. Shop looked clean and tidy. The person that served me was polite and helpful. Best of all was the value, I got 3 pieces of chicken, chips and a side salad for £4.49. Well happy and full.

Food was cold, bites tasted like yesterdays....KFC is getting so bad and to expensive!!!

Need to sort the chips out ? 9 times out of 10 they are soggy . Chicken hot and fresh

chicken was burnt, way too crispy, chicken was dry. burgers looked like they were thrown together. mostly all the food was cold.

The chicken tasted off and it was abit cold the tenders tasted like they was put in a microwave and handed over I’m absolutely disgusted with the food

Wrong food came but other than that it was good

chose Beans and Coleslaw as sides and was given 2 cokeslaws.

It was on time and it was so so so so good

requests not catered for, the franchise idiots

not got it said its delivered have not got it

Delivery driver messaged saying he was at my door but wanted me to walk round to the car park.

Food wasn't particularly hot considering it was early aswell

My food was marked as delivered but never made it to my house, now someone else is enjoying my order and I’m out of pocket

Food was cold so had to throw away

Great all round & delivered piping hot

your delivery driver call me and was refusing to bring my food to me. saying high street was closed which is not and wanted me to leave the business and go and grab the food from him. when I said I can't do that as I can't leave the shop he said ok I'll be very late. when he arrived he was very annoyed and rude and the food was all cold.

The food was terrible cold and not worth £13

Had to go looking for him as could see him on the map but he kept going the wrong way!!!!

Great food and arrived early which was great

It says delivered but hasn’t been delivered

three drumsticks and one tiny piece of breast, all tasted like it was leftover from yesterday. wont be rushing back.

Ask for food to be hot it was only just and food didnt taste like it should do

It’s a KFC. They are all the same

Left feedback and it got deleted ????????? 10 piece chicken box ? Got 5 legs ????? Really????? Hopefully this honest reply makes it

Service was good. Food was as it should be for KFC, the food was freshly cooked and hot.

Was tracking car for 30 mins , so had to heat meal up. 1 piece of chicken very small in size .

Consistently great, the kids and I will be back for a family treat.

Delivery was late and wrong order delivered

Our meal arrived cold. The chicken was dry and cold and the order was late. What a disappointment and waste of money.

Fries are SO much better ! Delivery perfect and on time.

My food never came and still got billed for it!

Driver was very unprofessional just threw the food at my disabled mother and the laughed when she hurt herself trying to catch it. So rude

Normally it’s very good here. But the chicken was really greasy and not crisp today. Of a bucket of 10 piece had 6 legs. Which was very disapointing too.

The food was cold the chips were awful, almost like they had been left in the warmer for after lunch service and reheated. Chicken fried out gave me chronic trapped wind will not be getting again it was not worth the nearly £20 cost for two!

Very tasty as usual just love it thank you

Brought bargain bucket 6 peice chicken meal .Warm tastless and chips oily.Would not go there again

the quality of the food was cold and discussing and expensive and for what we payed for there was hardly anything there . I will never order KFC again !

all good, delivery driver was a nice chap too!!

excellent delivery service and food

All food was stone cold and inedible!! Waste of £30

With a ten piece bucket would expect to get a couple of breast was mostly drumsticks.

Well some of the coating stayed on the rest was soggy and fell off the chicken. Chips, well, they were potato's and that's about it, lifeless limp rubbish

Complete wrong items delivered not even from KFC

Food missing what turned up was cold

As usual they send cheap parts of the chicken but u pay top prices,all legs not even one breast piece on the original chicken..gravy was so watery horrible

Fresh hot and tasty even the chips were nice

Order was 2 hours late being delivered. And to rub salt into the wound, parts cold and even more unappetising than I’m used to from this travesty of a KFC.

it could be hot as was warm but it was nice after long day out

precooked for 1730 delivery, but didn't arrive till 1755. however food was good!

The orange juice wasn't included!