KFC East Grinstead in Mid Sussex

Haven't been for a long time, food was cooked lovely, staff pleasant enough

The store was depressing and the staff were unhelpful and rude.

The lady who was serving today was very rude and had no customer service skills whatsoever, She talked rudely and was aggressive, I’ve witness her being like this before so not the first time she has been like this but previously thought she was having a bad day. She was talking and pointing at me whilst trying to get her colleague John in the back to agree with her behaviour. In the end I ask for a refund instead of getting the food.

Usual lovely tasting food, staff friendly, reasonably priced

Overall, my visit to KFC was a solid experience. The staff were pleasant, especially Gijo, who served me with a smile and even threw in an extra spicy buffalo wing—shoutout to him! It’s always nice to have friendly service, and Gijo definitely added a personal touch to the meal. The tables could use a bit of extra attention, though. Some of them looked like they hadn’t been properly wiped down in a while, which was a bit off-putting. A quick clean-up would go a long way in making the dining area feel more inviting. Now, let's talk about the free Wi-Fi! A major plus. The signal was strong, which made it easy to catch up on emails or scroll through social media while enjoying the meal. The password was K3F2C1 (written under the menus), though they may have changed it since my visit in March 2024. But seriously, if you’re popping in for a quick bite and need to get some work done, KFC’s free Wi-Fi is a nice bonus. As for the food, the Zinger Burger was exactly what you'd expect: crispy, spicy, and satisfying. But the gravy? Wow. It was to die for. I could honestly drink that like water—it was that good. Lunch, dinner, breakfast? I wouldn’t complain if I had a cup of that gravy in front of me at any time of the day! To wrap it up, the experience was positive overall, and the friendly staff, especially Gijo, made it even better. Just a little attention to cleanliness and it'd be even more inviting. But hey, if you're there for the food and Wi-Fi, you're in for a treat! EDITED 09/1024 reviwe: I recently visited KFC and ordered what I thought would be a quick and satisfying meal—the boneless chicken meal. To my surprise, when I got my order, the only thing that was boneless in the bag was the tissue they threw in, almost mockingly, with a smirk from the employee behind the counter. Rather than causing a fuss, I just took the meal and left. But once I started eating, it became even more of a letdown. The chicken was greasy and oily, practically dripping with it. Every bite felt heavy and unappetizing, and I could barely finish the meal. The taste was far from the crispy, flavorful chicken KFC is known for, and it left me feeling queasy. This was one of the most disappointing fast food experiences I’ve had, and for a brand like KFC, which prides itself on its chicken, this just wasn’t up to standard. I don't think I'll be returning anytime soon.

Last visit for me at the East Grinstead branch. The food was awful, and the lady who served us got the order wrong and then tried to tell me it was our fault

Chicken was all hard and dried up like it had been sitting there all day long. Eating in the restaurant was appalling. It was filthy and it was horrible to sit down. Get more staff and cleaners kfc and sort it out please.

Not the flavour I expected from KFC, Was looking forward to an evening snack, what has happened to that unique KFC flavour ?

First visit, won't return. Dreadfully slow service, disgusting filthy toilets, both front windows and door with smashed glass. Only take cash, why?

Wonderful service by lohith Raj..i appreciate his work.

Missing food staff that don’t acknowledge your existence and terrible dining experience overall

Blooming awful. It's never been great but it's dreadful now. Had to use the machine to order. Staff didn't engage with us at all, not even a hello or eye contact when passing us our food. The price is ridiculous and the chicken was dry and chewy as old boots. Both windows broken for weeks and not replaced. Just awful.

Small shop, staff are quick and polite, it's a good location, some customers especially young ones can more often than not hang around in the shop but not for long but are rather loud and rowdy but not to the point of being an annoyance.

Two pieces of chicken my daughter had wasn’t cooked and was still very pink and raw . When we complained they did cook some more but kept staring at us . Making the experience very intimidating. The unisex toilet was very dirty with urine all over the seat and floor , no soap or drying facilities. Would NOT recommend.

The taste is uniqe at KFC. It reminds me of my mother childhood food.

We were very disappointed with the burgers at this KFC - soggy, squashed buns, very small fillets of chicken and soggy lettuce - so we opted for a 10 piece bargain bucket as a last resort. We could not believe what we were given - 10 chicken drumsticks! Normally you get 2/3 or if you're unlucky 4/5 but the whole tub was drumsticks?? Won't be going back now. Very disappointing.

Ordered 6 chicken banquet. DIDN'T GET THE 4 FRIES!!!!! I was looking forward to the fries with chicken. Called local Kentucky shop in East Grinstead .... 5 times .... no answer. How disappointed! 🤔

Decent kfc nicely cooked and food was hot not luke warm as not all kfc are cooked nice chips where nice also not a great fan of kfc but had no bad comments about the food

Would rate -0 if possible do not order from here they shouldn't even be allowed to advertise a delivery service you always receive wrong items the staff in there just don't care or pay attention

Hi there I order kfc tonight at 7 pm 1 x Mini Fillet Burger: £ 3.99 1 x Regular Signature Fries: £ 2.99 1 x Boneless Meal: 3 pc: £ 8.99 3 Mini Fillets, Regular Signature Fries, Pepsi MAX Can, Garlic Buttermilk Mayo Dip, 1 x Delivery Fee: £ 2.99 1 x Service fee: £ 0.99 £15.97 1 x Service Fee £0.99 VAT £3.34 Delivery fee: £2.99 Order Total : £19.95 It didn’t even turn up they said it was deleiver so I’m wondering where my order is please Thanks Aimee East grinstead branch

The floor was a mess the tables weren’t clean and had to clean them out selves. service was slow and the machine never gave us a receipt. Krushem machine was their but not on the menu but staff are too lazy to turn the machine on like McDonald’s.

I don’t know how but they always manage to forget something from my order.

Tasteless chicken in a 1mm thick bun served with soggy chips while local kids use the place to charge their electric Scooters. We were going to dine in but it was freezing inside and the scooter kids opened the door every time someone closed it. Ended up eating some in the car before binning the rest.

I’ve ordered a couple times from this kfc and every time their is always a issue with food that I’ve paid for that hasn’t turned up and when trying to get in contact with them no answer

Not too crowded. Great for family meal out.

Ordered through their app. Order wasn’t ready. Staff when asked about order were rude. When we got the food back to where we were staying it was missing over £10 of food. Rang the restaurant (line quality was terrible) refund was refused for missing food and told unless we were willing to go back and collect the food they wouldn’t do anything. Terrible service.

Absolutely disgusting. Ordered 2 meals for me and my brother. Two meals that werent the same at all, and part of my meal came on his instead of mine. First issue was that his meal was about the size you would give a toddler. Second issue was, the store opened at 11, got pur food at 11:30 and it was cold. The third issue was that part of my meal was on his. I respectfully went up and complained, I was nice about it and they started raising their voice at me, which was when I started raising my voice. The staff were extremely unprofessional and rude, very disrespectful, and they stared at us the entire time we ate. Absolutely disgusting. They should hire staff who actually care and want the job. It was 11 am and they literally just didn't want to be there. I don't like mcdonalds but it would have been much better than the cold meal I had in KFC. The next issue was, the cold drinks were actually warmer than the meal. The gravy was also still hot even after I finished my cold meal. £32.90 for food that wasn't even remotely good

I wish I could give minus stars! The chicken pieces were more like sparrows, despite the store opening at 11, the food was cold when received at 11.30, the staff were beyond rude and stared at us the whole time until we left, very intimidating!

Worst KFC in the United Kingdom. On several occasions absolutely abysmal. Even in perspective to “Restaurants” like Crawley and Tonbridge this place is a joke. KFC need to sort this mess out. Too many “Restaurants” are turning into complete disasters!

we were shopping in east grinstead & decided to take our custom to KFC when we entered the shop it was freezing cold it was warmer outside when we got our meals they were very cold the bbq bites were so tough they didnt taste fresh the chips were cold & hard i asked for a coffee the machine was out of order which i think its been out of order for about a yr now the bins were over flowing onto the floor tables had food & rubbish on them i certainly will not be returning one very unhappy family

10 piece variety bucket from deliveroo. 7 drumsticks, 1 tiny wing, the smallest thigh I’ve ever seen and one normal piece… Just because they don’t have to face the customer on deliveroo they think they can take the piss!

After waiting 15 minutes to be acknowledges (even though i was the first person in the queue), i was told that there were no vegetarian options and to go to Gatwick. Quite clearly, it states on the website that you have a vegan option and i have wasted my entire lunch break waiting for no lunch. I will now spend the rest of the day staving because you refuse to cater to the most basic of nutritional needs. A seriously pathetic service and the restaurant stinks of grease the moment you walk in. You are an embarrassment to restaurants. It is a shame that Trip Advisor do not offer a minus rating as a rating of 1 would suggest that they got anything correct.

I don't think I have ever had such a dreadful meal from KFC. The chicken was dry and totally inedible the chips just as bad. I don't know how they can sell food this bad. I f I did not live miles away it would have gone back. I will not go there again

The food is always awful from here, my son is only one that likes it. Ordered him food this week from uber eats, didn't turn up! but when I phoned, staff were less then helpful. Just kept insisting it had been sent, before I could even give a name or order number. When I said I would come down so she could show me driver she put phone down. I don't believe for one second this was sent. Other orders at same time from nearby restaurants all turned up fine. If you want KFC make the effort to travel to a different restaurant.

So my last three visits have not gone well. The staff are polite enough. But the food is just awful. Today was the last of three visits and all the food was at least in the bag . But it was not kfc. Don’t know what’s happened to the colonels secret recipe but it was thick with grease there was no flavour and tbh honest I do not feel well after eating it. The food smells like it’s cooked in 100 year old oil!! I think for me and the family this will be the last time we go to kfc east Grinstead!!!!

What a shower of !!!! Took my son after the cinema only to be met by 12 people waiting to be served, two families were attempting to use the ordering screens which were not printing. When is it acceptable to have groups of kids swearing as you walk in ?? This place is an embarrassment to East Grinstead and sorry but there are people who want to work , maybe employ those and not ones who couldn’t care less . By the way we left !!!

bought 2 pieces chicken/ chips/ coffee. sat in shop to consume food . seating adiquate. noted some chips inedible black bits on end.chicken pieces not much meat on pieces a lot of gristle.. would i consider another vist. thats the question....

Chicken 99% of the time is perfect but chips are often cold. I think nicer pieces of chicken could go into a brown bun, why nearly always white bread?

Years ago there was a record called Dem bones. The lyrics went 'dem bones, dem bones, dem dry bones' and I can't help humming this as I go past the the KFC in east Grinstead. The last few times either myself, family of friends have gone to grab a KFC, we have all been left disappointed with the quality of the original chicken menu. The chicken has hardly any chicken on it and is all bone. If you have won the KFC lottery and managed to get a piece of breast chicken, then it is so dry you need a pint of water to be able to swallow. The thighs are so greasy they slip out of your hands and the wings are like wishbones caked in batter. The biggest disappointment is the bargain bucket! It was so congealed that even our dog whimpered and turned his nose up when offered a nibble. So now I have given up going there, as the taste and smell of it stays with you for a good couple of hours after eating it.

Chips not so soggy but don't compare to MD or BK at least the chicken had a bit of taste this time not as greasy as beforev

Used to come in here twice a month food is so poor for amount of money your paying for kfc have changed not for the better either ingreadiants is not the same as it used to be i always says dont change something when it has been good for years that only tells they take there customers for granted i wont be eating here again.

After the first piece of chicken, the rest went in the bin. The food is absolutely dreadful, and nothing like what I have had in other KFC restaurants. It was so greasy that I have thrown up straight after eating it. Dirty restaurant, grumpy staff and woeful food. I will not be coming back.

My grandson ordered a meal and he forgot to tell the man that he was Allergic to the sauce ...when he received it I realised and asked the man if he could change it but would understand if he couldn’t.. it was not problem to...

We don't have KFC very often so I look at it as a little treat lots of chicken good chips and handy wipes to clean up after I was extremely disappointed chicken has lost that secret taste and was very dry chips were just a...