Mcdonald's Restaurants in Mid Sussex

came here on the 2nd of november and had a big mac meal. went to the toilet and came back to realise they threw away my drink that i didn’t even sip at and then later on realised i had gotten FOOD POISONING which isn’t a good look on this restaurant. this was the second time coming to this macdonalds and i don’t think i wanna come again. also two female staff were just standing by the bins chatting away and not doing any work and the manager was sat next to me and my dad doing paperwork not even acknowledging the fact that they weren’t working and were gossiping to a friend that had came in and chatting away. wouldn’t want to come back to this mcdonald’s and rather go somewhere else.

Not a huge fan of McDonald’s as it is but yet I can say this is by far one of the worst ones I’ve been to, missing bits from orders half filled cups cold food big disappointment

We got food from here twice and each time it took over 30 mins and was cold, they also forgot items from our order multiple times

Ordered a delivery through the app. Order wqs accepted however after an hour and half and 9 different drivers still no food. Spoke to support who sent another driver and instantly refunded. If they cannot accept orders due to issue why not turn off delivery system. Other times food has been stone cold when going through drive thru. I would reccomend driving further away if you have a craving

Order is usually wrong, and slow.

Burger and chips were colder then the drink, only half a cup of drink despite paying for a large one, after 3 years since my last review I would hope it would have improved, but it hasn't. ONE WORD FOR THIS RESTAURANT, DISCUSTING!!!

Not somewhere to go if you want everything that you ordered or in a timely manner. Full of delivery drivers waiting for their overdue orders. I feel for the staff but it is there worst run McDonald's that I've ever been to. Consistently dire.

Honestly it's annoying it's a drive thru and they make you park.

The idiot taking out orders couldn’t find my car so had a 30 minute wait for cold food

Long wait and the food taste bland

Ordered online via uber eats. All food was cold. We had the wrong items. We ordered large chips and they were less than half full I ordered a large coke and had a medium coke. No dips with a large 5 piece chicken select meal. Last time I order from this McDonald's.

Update October 2024: I get dragged to this restaurant begrudgingly and they still haven't figured out a way of getting the drive thru working. Still parking and waiting for a good 20 minutes for an order you have put through the app with a ton of time in advance. Franchise should re-evaluate whether this restaurant can operate because it's absurd. Hope you enjoy parking and waiting because this is the standard experience here. Update February 2024: Still unable to provide food to the drive through customers without having them park and wait. Absolutely ridiculous. Avoid Worst experience in any of the branches in the area. Go there all the time, constantly missing items in the orders, no sauces provided even when they are in the order. Today I got the attached picture as a large portion of fries. Box half empty. Terrible. Consistently bad. Head to Burger King if you are in the area

What is it with the Burgess Hill McDonald's and the lack of understanding when it comes to a drive through service? 1st window you pay. 2nd window you collect your food, NOT 'can you park up please' Today I had to repeatedly tell the young lady that there was nowhere for me to park. Please just fulfill your orders before taking the next one! To compound the situation one portion of fries and dips were missing from a three meal order. A glimmer of a smile from any member of the staff wouldn't go amiss either.. Please try to improve your service!

Usually the delivery directly from the McD's app is good, but last night they gave me the wrong sauces, gave my daughter a banana milkshake instead of vanilla (I'm sorry, how??) and left out our dessert. Not acceptable when you've paid for the items, and extra for service- this is basically theft. Please employ and train people that can get a simple order right

I had to wait half an hour to get one meal (Thursday, 8:30pm) The crispy chicken was so hard that it almost broke my teeth. The fillet-o-fish looked like it was fried in the morning. Both had dark brown breadcrumbs so the cooking oil most likely hasn’t been changed for a few days. The milkshake was changed twice as it was a warm cream, they got it right the 3rd time. I’m usually too lazy to write a review, but this experience was outrageous. The worst McDonald’s in the world!!!

awful service once again waited over one hour maybe more. never improves staff is slow. The manager only cares about the deliverydrivers but I have to come here as it’s the only place in Burgess Hill you can’t even go to KFC

Absolutely shocking the things I've seen and heard here. I've had numerous experiences where my order was half missing or completely cold. I once sat in and overheard a staff trainer tell a new hire "That's filthy right now but I'm going to pretend it's clean because I just don't care"(Member of Staff in question is named Daniel)on that same day the roof was leaking from several spots. The drive thru is also abysmal, many times I've had to wait 30+ minutes for a small order. Staff wouldn't know customer service if it spat on their face. Faulty equipment ravages this site as the self-service machines rarely print receipts. An absolute disgrace to the brand and well deserving of the title "Worst McDonald's in England"

Waiting in line for food 15 or 20 minutes waiting and they still haven’t arrived this place needs to hurry up and they need to employee more staff as well

Had food delivered from Deliveroo. Ordered 3 meals and no bloody chips came. I am never ordering again. Have not had one good experience with McDonalds delivery!!

11/10/2024 Went through the drive thru tonight. There were more staff than normal which I had hoped was a good sign sadly this was not to be. Having ordered a 3 piece chicken select meal, cheese dippers and a 5 piece chicken select meal and taken it home, I was surprised and annoyed to find that despite the increased numbers of staff the simple task of counting to 5 was beyond them and there were only 4 pieces of chicken.

Sometimes the service is slow, often the food is like warm/cold. But if you take it back, they'll sort it out for you.

This is the WORST mcdonald’s i’ve ever been to. service is crap, managers dilly dally with delivery drivers and other staff and side eye customers waiting at the till, staff are lazy and mope around and the one manager on shift was stood on experdite doing nothing. GM of this franchise needs to sort his things out because this place is a complete and utter failure.

One day I will receive all I purchase, always seems that they are unable to pack what you pay for.

Waited 30 mins for squashes food. Only there for kids but a really awful experience all round. Never again.

Order delivered to Hassocks fresh and hot. Custom food requests were followed to the letter. Super speedy delivery. I’m impressed.

It was really nice and the staff came over to my table when I didn't ask so a really good experience

Food was freezing cold had to reheat everything, delivery was an hour late and the driver didn’t even knock on the correct flat I had to go outside and find them. They then argued that my flat number was inputted wrong until I showed them.

The burgers were badly put together. No care is taken preparing them

oder finally arrived 2 hrs after ordering and then wasnt even my order.

Great delivery!! Fast and friendly, thank you

I received my order after 1hour 40 minutes. The food I received was fine but I was missing the two main burgers. One of the fries and the double cheeseburger only had the one burger. The bag had no receipt. so 4 burgers were shared between 6 people.

No problem with deliver but the restaurant took ages to get my food ready. When first ordered, it said my meal will be ready in 20mins. That changed 3 times and it landed on 1hour 10 minutes before my meal was ready. The driver was not the problem, delivered meal very quickly after it was ready. Restaurant was poor.

it took almost 2 hours and was stone cold when it finally arrived

Missing items once again. 3 hash browns and a latte. Just so poor

I had no drink delivered my food was cold and i also received someone elses order

Absolutely shocking service. We waited 40 minutes for food in the drive through. We were watching cars after cars be given their food while we waited. Tried to go in to talk to someone but there were no staff. We eventually spoke to someone who went and collected our bag. It’s soaking in grease so it’s obviously been sat there a while … and it’s cold. Worst McDonald’s service I’ve known. Just to add, we got home and realised there’s one McMuffin missing. There’s absolutely no point going back to talk to anyone because by the time we wait in line they would have stopped serving breakfast.

Abysmal experience, all the food is freezing cold and the ice cream (packages separately) has melted. Awful service from start to finish, the whole process took nearly two hours from order to delivery.

From the initial order time given it was 50 mio late. All of the items were cold and inedible until I heated them in the microwave.

Burnt breakfast roll, cold and missing drink. Food not wrapped properly and bag split open

Burger missing again but you won’t do nothing about it

2and half hour wait and freezing cold food.

Big Mac tasted like a saucy mess they forgot my straws and dips had to rebuild the Big Mac as they didn’t put it together properly better of getting a kfc

Ordered some breakfast for my team, arrived an hour and a half later with half of the items missing. Cappuccinos were cold, half empty and with zero froth. Disappointing to say the least!

Few options at drive through. Not much in happy meal. Long wait for food. Food tasted okay.

food was thrown together and arrived stone cold

Just missing my McFlurry other than that spot on thank you again

I won’t get Mcds again as it was cold on arrival

Easy ordering and very kind delivery person.

Ordered food at 18.15 and it arrived at 20.30 as I was going out and eaten elsewhere by then. No possibility to cancel an order without being charged.

The blueprint for the drive-through lay-out is truly antediluvian. When paired with the roundabout is truly circumspect.

The food was absolutely freezing wasn’t happy

McDonalds Burgess hill is the consistently the worst restaurant in this chain Ive ever ordered food from. Badly prepared food .looks like its been thrown together. How can they mess up something so easy to make . Always mistakes with adding extra items to the burgers. Basically its a shambles in that restaurant.

BACKWARD USELESS LITTLE MACCIE FKKERS

WORKERS ARE AS SIMPLE AS THEY COME .. USELSSS LITTLE F

BACKWARD USELESS MACCIE WORKERSS

BACKWARD LITTLE MACCIE FKKERS .. ALWAYS MISSING ITEMS , WILL BE GOING TO MY BANK OF REFUND DECLINED

BACKWARD USELESSS MACCIE LITTLE WORKERS

the time kept getting pushed back and back and by the time the food did get here it was cold.

Ordered at 7:45, didn’t start preparing until 9:30

Everything i ordered was stone cold

Half the items were missing. Only burgers and drinks arrived. No fries or dips were delivered

Was almost 2 hours late when time states 15-30 min plus app crashed still saying not here but is

Amazing always very kind warm food and on time

Standard McDonald's, simple fast food, reasonably clean and tidy.

Order missing the 6 chicken nuggets and the bacon cheesburger, eveytime i order from this restaurant something is missing or wrong, absolutely awful

Waited an hour for order. Missing items, doughnut and mcflurry. Flat coke and cold chips!

Don't waste your money! Its by far the worst mcdonalds in the uk, probably has that award already. The foods never warm, it takes an age to get it in the first place and more often than not doesnt include your whole order. Its a disgusting place that needs shutting down for health and hygiene reasons

dry cold wrong well done u ballsed up McDonald's

food was 2 hours late and i received the wrong order

Soggy burger Staff arguing amongst themselves Took 20 minutes for double cheeseburger and chips Worst McDonald’s iv been to

really enjoyed it - was looking forward to the hot chocolate but forgot to order it lol

You’re always waiting at least half an hour for your food. Missing items constantly, no where on the app where you tell them your order is wrong, with delivery. When you try and call no one ever answers the phone. Honestly a terrible McDonald’s.

The south east seems to have its fair share of poor McDonalds, this is one of the worst. Service is diabolical

Its ok - the staff are nice enough to bring my order over as im disabled. But the disabled toilet should be locked under radar key yet at all times its open for anyone to use and no wonder its left rank. Please keep the disabled toilet locked for disabled people only.

Driver stopped for a long while, missed items

Food cold as always by time it was delivered

no mcflurrys came no brownie no 5 selects chips spilt in the bag everywhere both drinks spilled everywhere in the bag and the restaurant not picking up the phone

20 nuggets and large fries were cold.

delivery time got longer and longer no good

Absolute joke. Every time I’ve been to this maccys you’re sat waiting for over half an hour for your food. When it finally gets to you it’s missing half of your order and everything’s cold. This has been a consistency for years at this particular maccys. Don’t waste your time and just go to the Brighton marina or bucks barn maccas instead.

food is completely cold, over an hour late.

I ordered the meal at 19:40 and it took 2 hours to arrive. When the food did finally arrive it was cold.

Really pleased it arrived on time & hot

It took over an hour and 40 minutes but it’s not the delivery person it was the store that took ages and the food was cold when I got it.

Ordered at 5.45, arrived at gone 7.30. A big mac was also missing and the food was cold. Have never had problems with Just Eat before but this was quite frustrating.

I placed order just before 6pm, it was prepared at 6.10 and got to us stone cold at 8.15. Terrible service

Food was stone cold upon arrival.

Decent McDonald's I generally find it better if you go in rather than drive thru. Service inside is friendly and efficient

I made an order @ 2.51 for my grandson was delivered @. 4.36 madness

Over 1 hour late, all food had to be thrown away as drinks had split everywhere.

Not delivered but marked as delivered!!! Not happy and can't get through to customer service.

Very friendly driver , got a double cheeseburger instead of a triple food was very good very nice

Didn’t get the full order. Has happened a few times now, won’t buy from them again in Burgess Hill.

Stuff missing and wrong burger

The driver left my gate open and my puppy nearly ran in the road. This a is a main road. The gate was closed when he arrived, please can all drivers shut gates and leave them as they find them

3hrs late food unedable waste required refund

Missing some of my order not happy this is not the first time my order got message up so disappointed

Missing sauces, as always. Always something missing whenever I order from Burgess Hill whether in-store or online.

Was ok and was a treat for elderly residents yet 2 burgers were cooked until charred and inedible, no refunds from justeat so will use a different company next time as order was nearly £30 so was a little dissatisfied

Ordered chocolate brownie (as shown on receipt) but received a berry muffin …. Little bit disappointing