KFC Cherwell Valley - M40 Services in Cherwell

Took 30mins to get served. Awful!

The fries were far from crisp, just soft. The rest of the food was good KFC fare. Packaging was largely paper/catdboard, which is great, but there was no customer recycling, AND all the bins were full to overflowing. The staff served the food quickly enough, but we're doing nothing to clear or clean tables, empty bins etc. Overall not what I would want from a KFC. More effort please.

Worst kfc I have ever eaten in. Tables were dirty like the floors. I asked the staff for wet napkins : all I have is dry napkins, mate. Waited 15mins for the order. Came without napkins. His answer was: I don’t have any left. What is this place? I wish I wasn’t hungry

Just dont go here, would give 0 stars if it was an option.

Quite possibly the slowest KFC in the country.

Food ok but really slow service and no gravy!!! No good if you are in a rush to grab food and keep going with your journey!

Whish I'd read the reviews before ordering from here! It took over half an hour to get our food and it arrived like warm I've said it before and I'll say it again, producing "fast food" isn't rocket science is it? How can you be this bad at your jobs? AVOID AT ALL COSTS!

Never have enough staff to cover the shifts minimum 30 min wait for order you will be lucky if you see 2 member of staff working

30 minute wait, no organisation & no gravy

Was waiting over 40 minutes for food last Friday.

Soo many people waiting for order. I don’t see a team leader, or manager. Only one person serving in counter and one person in middle. Very worst service. One staff working with headset. Another one just doing something with bills. Kfc should close this store.

My ‘fast food’ took 40 minutes. Nice.

Very long waiting, food missing sauce. Choose other place to eat there is plenty to choose!

The staff continued to allow the order machines to take orders despite being completely overwhelmed by orders, the food piled up as people walked away or took refunds. Several people were complaining they had waited over an hour for food. Unfortunately, the manager was unavailable to direct or help. Complete chaos is the only way to describe this KFC.

Shocking, they mess up my simple 4 piece order. Gave me 3 pieces I tell them and they make me wait 10 minutes for this. No apology or anything.

Waited 20 minutes for a small meal well there was 20 people and then waited 20 minutes to get a refund was going to be late so I just left absolutely atrocious service

Food was nice but problem is service was very slow and only 2 srlf order unit were working, but otherwise OK.

You should be bloody embarrassed. Worsed KFC I've had on the planet. Staff looks like they are as miserable as the food they serve. Huge waiting line and it took them 20mins to provide 4 little pieces of chicken. Not crusty, steaming as like coming from a microwave. Avoid at all costs... really disappointing. How do you even sleep at night?

Probably the slowest KFC in the country in terms of service speed

Disgusting place. Toilets area filthy and stinking. Avoid at all costs.

Waited 30 mins for a snap box so ridiculously slow

Crazy slow service. Always queues, orders frequently wrong.

At 19:30 told me the cashier that they're closing. No more rice no more wraps. 2h 30m before the closing time!!! When I told him that there's still more than 2 hours before they close, he arrogantly told me to go eat somewhere else.

Food was good and what we ordered other than the missing medium fries Ordered a medium pepsi and when we went to leave only noticed ot wasnt pepsi The queue was horrendous since there were about 6 staff working Overall not worth the value

Over 40 minute wait before we went for a refund as there was about 25 orders on the board before ours! Under staffed for a Thursday evening on a long bank holiday weekend. Would not stop here again

Nice station a little hut sells cornish pasty yummy. It has lots of food venues.

I don't even want to give you A star! We stood at the till for over 5 mins waiting for at least an acknowledgment. HELLO, HI I'LL BE WITH YOU SHORTLY, ANYTHING, SOMETHING! your staff looked right through me. Rude. Courtesy and good customer liaison needs to be considered.

I would give 0 not an option, ordered on line paid ! When we went to collect no order had gone through the manager then done our order .. drove home 7 miles and part of our order is missing !! Trying to ring the number provided to complain .. NO ANSWER, what is that all about.

Sedate service with a long wait, overpriced, but the real crime here if the state of the dining area. Totally unhygienic. Seats stained and dirty, no cleaned tables. Just gross. No serviette or wipe given and the condiments stand had none either.

First kind and fully working from my experience

Very friendly staff, very polite lady served us with a smile , food was warm fresh , best kfc ive had in a good while ! Couple in front of us had lost a bag at the service station and they had kept it safe for them behind the kfc counter, a wholesome experience

Excellent KFC. Serrcice and food when I visited were superb.

I had a meal there on Sunday evening. Woke up next early morning with a huge stomach pain and after 4 days still struggle! The food was cold and burnt - I do not know what I thought to eat it. Disgusting. And it is not the first time. Two months ago I had another meal up there and my stomach felt very heavy, but nothing like this time. This place should be shut as I am sure there is a massive problem with hygienic standards. Save yourself a problem and just simply avoid this place. Never again!

Ripped me off I paid for a family feast and extra coleslaw x2 and they only gave 2 half fries and no coleslaw incomplete meal!

Truck driver parked at the services overnight had a kfc for tea. The 3 lads on the front were having a good laugh with each other not really paying attention to the customers waiting. Got my meal which was dry and spent too much time in the fryer.shocking place to eat. Never again

Waited 45 minutes for food all to tell me they didn’t have what I ordered. Tells you everything.

Slowest service ever. Go in if you have 2 hrs to spare while travelling

By the time my food arrived the North American tectonic plate had moved a good meter away from the European one. Indeed I began to get concerned that the chickens used may have evolved somewhat and evaded their eventual demise by via a new almost human like intellect. If you’re looking for fast food avoid like the plague.

Terrible customer service. Very slow. Food is cold. Need a proper staff!!!! Gave me a half of coffee. Never been to kfc like this before. Very angry

Lack of staff, 40 minutes wait for an order! Shocking.

Watching the workers in slow motion. Absolutely no sense of urgency or energy. Never have I seen a team work so slowly. Customers aged at least 10 years whilst waiting for mediocre chicken!!!

Never seen a kfc this much slow before. A lot of people kept waiting and the staff was just talking to each other by standing at same place. And at last they gave me wrong order. Lol

You could order the day before and you'd still be waiting for it on arrival. The staff were absolutely useless, too busy chatting away to notice the crowd of angry customers.

The slowest service ever! You could go to a restaurant and ask for 5 course meal and you would get it quicker than your 2 items order from KFC (Twister wrap and Stuffing tower burger). After 20 minutes of waiting I asked how long the food was going to be and was told that it was just coming out - waited another 5 minutes! No apology from the staff either and the burger really wasn't worth all that waiting.

Not really sure what's going on but this place is horrendous.

Short staffed on Sunday evening. After 50 minutes wait we left without our food. The refund queue was 30 minutes long so I didn't bother. No Management in sight. Chaotic.

Shocking no staff. Waited 45 minuets for a order food came out wrong and cold for both orders When my order was corrected, staff had a arsy attitude

Food looks like it was, and it was burnt, not good, 25 minutes too wate Food not good at all

Its KFC, food is that standard. Otherwise this outlet is awful. Slow doesnt cover it. The children running are doing their bestish, but it needs managing. Bloody awful.

Standard KFC offering. Quick service, nice seating area, friendly staff. Chips were a bit undercooked.

Allow dogs into the seating area.

Luke warm chips, inedible beans which had almost melted into the plastic container, if the chicken had been cooked as much as the bread around it, i might have eaten more than half of it.

Poor, poor, poor service. Payment kiosks broken, four guys behind counter couldn't give a dam. No acknowledgement for waiting customers, no apologies, no urgency..Poor

Would rate 0 if I could. Stupidly long wait, rude staff and ran out of everything even though they let you order it.

Don’t bother. Food takes about 45 minutes, definitely not fast food.

Closed early 25/10/23, not great at all. Follow your opening times!

Worst kfc experience ever. Rude staff long queues and missing orders.

4pm on a Friday afternoon. 10 orders in front of me? Watching the staff, clear they couldn't go and slower. Seriously guys, if you don't enjoy your work, perhaps get another job?

Fast Food. Don't make me laugh !!! Open at 12.15 not 12noon. They don't start cooking until after that and the staff do not seem to even notice. Watched them get complaints, take an age to fulfil the smallest order and they all seemed 'zoned out'. Management take note. This KFC is letting you down.

Really terrible experience. We ordered at 6:10, and finally got our food just before 7pm, so waited nearly an hour. We started warning other customers. Meanwhile burger king in TT fame services had the other half of our group's food ready in less than 10 minutes. They were clearly significantly understaffed, and the people who were working there were clearly very fed up and so not trying at all hard. Avoid!

Who knows how good the food is, half an hour after ordering I'm still queuing.

Just Don't. It's all really bad, service is appalling, food is running with oil, staff attitude....... My first one star review, it deserves it.

Waited so long rude lady on front counter for the good come cold and pop chicken was still frozen in the middle and only 3 orders too sort out shocking

It’s 6pm and they’re already shutting 5 out of 6 kiosk because they’re super understaffed. They’ve got technical issues with the orders and they didn’t bothered to take more orders. Won’t be coming to KFC, they reminded me why I don’t eat out.

Not enough staff and incompetent! 2 people working front of house to serve us on a weekend at lunch time. Been waiting 20mins after I ordered and 12 orders in front of me for a KFC! Not fast food and such a Joke!

Absolutely no go in any of the staff. Maybe due to terrible site management. Appears far too little staff for what should be one of their busiest sites. Just hoardes of frustrated people waiting 20-30 minutes for their food. Definitely not fast food. There seems to be no kitchen management, no clear direction, just a few people operating like slugs

40 minute wait for a meal- no idea what the staff are doing

If there was an option for 0 stars they deserve that. People here are so slow its unbelievable !!!

FAST FOOD? How is it fast food with a 27 minute wait time? Your having a laugh, I feel bad for the staff that work here, severely understaffed and probably underpaid too. The manager here needs to be fired.

Shocking service they had run out off thing and new this but still let me pay for something I was never going to get and then just fobbed me of by telling me to wait in the queue again to get to the till , I had already been in the que for half an hour and waiting for my food for 15 min , terrible

Avoid like the plague. Chronically understaffed. 35 mins and still waiting for a meal, likely to be 50 at least before it is ready and that's only because so many people ahead of us got a refund instead of waiting.

the only reason it’s getting a 5 star is because of the poor young lad who was working at the front desk AND the till whilst all his staff kept screwing off away. i wish i caught his name but hopefully this might explain enough. this was tonight btw. hope he gets credit where credits due.

Ridiculously long wait - over 25 minutes from ordering until getting food. One member of staff working on orders and two stood around chatting, apparently not seeing the huge crowd of people waiting for their orders to be fulfilled. Our number was eventually called only to be told they didn’t have the sides we’d ordered or the choice of drink we wanted. Chicken was good but fries had clearly been sat around a while waiting as were cold and chewy. Won’t be coming here again.

wow wake up .. .. jesus.. worst kfc so far !! and thats saying something 1 hour wait at least

Mway pull in, service slow a lot of people waiting. Food presentation " thrown" in bag

Incredibly slow service. From ordering to food being ready was half an hour. People ordering and then all gather in a huddle waiting. Overall the food was normal KFC standard. But the wait was obsured.

Slowest fast food ever ordered 🤣 30 minutes for 6 wings and 2 wraps....joke Manner by 3 staff 🤦

Bought a coffee with my meal but they don’t have any hot drinks so offered me a coke I had to pay extra for coffee so said he would give me large coke didn’t want coke at all

Super slow stood a good 15 mins waiting for my food Only two staff on counter 15 orders in front of me Food was ok To much hassle I'd avoid

Very dirty, food left on tables, bins overflowing,seats and tables not at all clean ,shocks to see , food was great though to be honest , no gravy, no hot drinks or rice 😱pull your socks up guys ,I'll be back in a bit ....

No complaints really apart from KFC poor menu

Half an hour wait for the food, only ordered 2 meals. One meal came without popcorn chicken, the other came without chips and gravy. Staff were eating the food they were serving and couldn’t have looked less interested. Hope to never have to go to this kfc ever again

Motorway service venue not ideal but staff friendly and helpful. I've had better KFC but this was late evening so some excuse. Cleanliness not 100% but minimal staff so again maybe some excuse.

Food was okay when we eventually got it - there was a very long wait. Certainly not fast food ! Staff were doing their best but just couldn't cope.

20 mins before closing: staff MIA, left waiting for ages. when they thought we left 4 staff came out, when we asked them about it they said there was no food so they were closed but the till/everything was still on & no sign saying closed? then we watched as they packed food to take home. unprofessional, poor service. 15/05/2023

Service is to be expected of a busy place

Alfi helped me even on his break. Needs a raise

had nothing on the menu and took them 10 mins to come to me at the till

Twenty minute wait to be told my order couldn't be fulfilled. Offer to substitute in a different side unacceptable as no others tolerated. Knew it was coming when I saw the staff talking with my order on the board. Regular problem across this KFC and others that mash is out of stock. No real slight to the staff, I'm assuming the lack of engagement comes from exhaustion and having to be in the same situation again and again. An offer of a discount or extra non-side item would have kept you the purchase, and earned a decent review.

For a motorway service station, the food was quick, tasted as good as it could be and that's it!

There was a big waiting line as the screens weren't working. However the staff soon sorted it out. There were alot of orders but they worked very quickly and didn't look flustered at all. The food was nice and hot with well done chips. No complaints.

Always been a problem here, stuff missing or really long wait etc. I won't use it anymore, get a nice salad from m&s I stead.

Went when it was quiet but service was slow, they had run out of several items and I'm glad I ate it in the dark of my car because it was very slimey and not good quality chicken...if it was chicken...

very bad service take to long for the order to be ready.

I would not recommend going here , one lovely lady served us and no complaints about her , but the chicken was chewy like rubber and was like bubble gum in your mouth the chips were mashed together and cold , burger was squashed and smooshed , they forgot a lot it things but main problem was that the food was uneatable and could not be consumed.

I ordered an icecream but after I payed was told the machine is broken and was forced to accept a cookie which was cheaper as they didn't want to give me a refund.

Dreadful service. Shocking. Don’t waste ur time.

Realllyyyy slow. Seems only one person knows what they’re doing.

I didn’t like it. It tasted like pigeon

20 minutes wait for KFC that you order yourself! Staff have a can’t be bothered attitude, food cold, terrible terrible service