Burger King in Cherwell

Customer service and food was great

Popped in for lunch. All was okay, the service from the staff was okay. I will say the place lacked an atmosphere, but it could have been the time of day we visited.

My order wasn’t straight forward, but was dealt with in a timely and pleasant manor, the staff were friendly and will definitely return

Food was tasty, very clean and customer service was 10/10

Wonderful place, outstanding service, lovely staff!!

Lovely clean restaurant Toilets kept clean Friendly staff Car park always well kept Hot fresh food

Food was warm and delicious, the staff were really helpful and kind would go again

The food is always warm and fresh, the service is swift and never had an issue.

The staff are friendly and give great customer service. They always resolve any queries I have swiftly. The food is always hot and tasty! Great Service, Thank you!!!

So clean, amazing hot food and lovely staff

Very clean. Very tidy. Was quiet when visiting. Did not have to wait long

Great Burger King will be going again. Amazing service polite and helpful staff

The drive through staff are very special indeed 🥴

The service was swift and friendly with the food being hot. The area I sat in was slightly dirty with soda splashed on the floor and some table tops uncleaned but I awalys wipe down my table before using.

Good food, good experience, good clean store and atmosphere

Staff were very helpful, fast service and food came deliciously hot. The dining area was very clean and without a doubt this is the best burger king i’ve ever been to. i will be visiting again :)

Highly Recommended place .Customer Service was good and food came out fresh and out.

Have used the drive through several times do love a Burger King, staff were very pleasant, and have used the restaurant once some time ago and from what I recall was fine.

Not busy, am but the very young staff seen unable to sort out minor problems out quickly or keep the customer informed of developments. The strawberry milkshake machine had run out of mix…. And it took them approx 20 mins to decide, what looked like, who should do it and where the new mix was. The young girl serving was polite, but it seemed nobody was ultimately in control to rectify a problem quickly.

Don't like the fact that you can not order at the counter, waiting for someone who can not operate the screen ordering service was a big deal. Then when I tried it I know why they couldn't use it. Let's just make this as difficult as possible for none tec older people. Got the food in the end lol. Tried to order a slush at the counter but was told you have to go back on the screen, so just didn't bother.

Very cramped and the burgers looked like they’d been thrown together then sat on. Response to owners reply: Perhaps, rather than silly flippant replies, you should instead focus your effort on improving your restaurant for your customers.

Food comes very quick and drag as it isn’t very busy. (Also, why is the person running this account a savage, like clam down mate)

I love a burger king once and a while great service great price

Fry chips cold, the people working there sweep so loud bang always, table dirty

Two Whoppers were Luke warm. The loaded fries were lovely.

Ideal place for our grandchildren

BurgerKing!! Eat like a king. Recommend the movie for the hardcore FunsenTräger fans and what kind of stuff is there?

The food was good fast service the staff were very lovely I would recommend

Friendly staff, nice atmosphere and great food. Also the place is clean and presentable.

The food was delicious and the atmosphere was great

I didn't have a good experience at this Burguer king, I was treated very badly by a very rude attendant

I love this tiny little burger king, it's always quiet when I visit, which is nice for those suffering anxiety. When I went during the week their internet and tills had gone down, so they had a sign on the door stating cash only - all good, the staff served at the counter as the interactive ordering screens weren't working. We all got fed, nice one

Been there once. Unfortunately I had to query about a missing offer from the self-serve till. Avoid this branch if you need to interact with staff. The online ordering doesn't work at this branch, so your only hope is in the self-serve tills. The first one I used was not fully functional. Food was warm and ok. The ordering area looks decent.

very good burger king, very clean , food is always fresh ,

My wife and I are visiting my daughter and son-in-law in Bicester from Canada. We decided to walk over to Burger King while they were at work. I was not accustomed to the sign in machines as we can order over the counter in Canada. I was very fortunate to have an over the counter lady explain and show me how to order by machine - she was great and I thank her very much - great venue - great food - Again thank you.

Drive through not operational, counter space obstructed by courier's, tables not cleared ans service painfully slow. I won't be going back.

Did a delivery here. The staff are fantastic. Very polite and a pleasure to deal with.

Really great experience, delicious food, friendly staff

Went there 1 time, outrageous serving, the manager is rude and really petty, she will make the staff work while she does not nothing but use her phone.

Never again Took me 20 minutes to get my food. When i asked to see the manager the staff pointed me in the direction of a middle aged woman sitting at a table looking at her phone which i consider to be very unprofessional as they seemed to be understaffed at the moment. I also heard from friends about they having a rat problem. I dont recommend going to this particular Burger King branch

Had to wait 25 minutes because they forgot my order. My friends finished by the time I got mine.

Just ordered take away. Service was fast.

Oh god what to say....had worst experience ever. I ordered chicken burger got beef and then got it replaced...such carelessness.

Bacon double xl meal. Burger stone cold and cheese not even melted. Big brown rat running on the outside. Never again!

My wife and I bought the plant based Wopper and it was delicious. Genuinely cannot tell the difference! It was also very reasonably priced.

Burger - like - nice. Service is a bit slow today. Got to update the service side as we called in today and hardly a spare seat. Service was quick and staff very friendly.

Fast food? Felt like I was fasting in the 30 minutes I had to wait for my order. No apology got the wait. Not happy

It's a burger king, I go here to lower my life expectancy by ten years by eating the huge bacon double XL burger and by Jove we achieved it.

Worst staff behaviour in the country whoever own the place please read rest of the reviews as well and please take action to get them customer service training or get rid of them and hire well mannered staff.

Really positive experience, clean enviroment, fast service and good food.

Bigger woman behind tills was very rude. Didn't help other customers on self serve just shouted at them getting annoyed when they were stuck.

my food was the best i had had in a fast food place

Food freshly prepared and came out hot . Restaurant was Clean, bright, friendly & professional smiley staff.

Nuggets luke warm but all else ok..

Foods good place is clean but sat facing out the window we counted 5 rats.. not sure how you can tackle this outside the property but left a sour taste x

Food nice and hot, quite fast service

Sadly.. Staff unattentive..Young lady inexperienced. Didn't know vegan options... Food served cold.. Burger & fries.. Mentioned to manager in charge.. Young guy.. Did nothing about it...

Yummy chilli cheese bites....no more to say!

Worst experience and worst service (Nikki the Manager) she’s so rude finally decided not to go there anymore and better stick to the KFC and Macdonald. 😅

The food is unbeatable! Great service, great atmosphere, would highly recommend!!

Average fast food burger place. Bring back the been burger please

Amazing restaurant, the staff were lovely, the food was hot, the restaurant was clean, have been here many times and it has always been spot on!

Quite possibly the worst experience of a Burger King in the country. I was told I couldn’t pay at the till and HAD to use the self serve terminal. Staff did not want to help me or other diners and were rude to foreign family who had been shopping at Bicester village and struggled with language barrier. The payment terminal wouldn’t accept promo code which lead to the staff putting the order through on the till. Then the card machine failed mid payment which lead to me having to redo the card transaction and now the original transaction has appeared twice on my statement. Food was good but service was terrible and unlikely to use this restaurant again. No lids for drinks in the dispenser.

I ordered 6 Chilli Cheese bites and you put a heatwave Doritos chicken fries inside the bag instead which I didn’t see until I got home, unacceptable, tried to call but there is no landline

What type of business has counter tills and not offered service on them. We got told by a staff member we can only order from self checkouts. Also our chips were cold. The staff looked like they couldn’t even be bother to be there. Shame Burger King, you lost a regular customer.

Excellent food, served by 'rezart'. Very helpful guy a real credit to your team

Please contract me, I ordered the following -large meal vegan nuggets and Diet Coke - chillie cheese bites - large burger meal with cheeses loaded fries and a vanilla milkshake This order was placed around 10:10 on Saturday night we had no issue’s ordering but the staff where extremely rude and clearly wanted to close the restaurant, we then watched a male member of staff with long curly hair and glassses say “don’t worry I won’t do any fresh chips I can scrape the ones off the sides.” We then watched this member of staff scrap the chips of the sides of the machines and then served us cold chips, when we first received the order there was no vegan nuggets, I spoke to the manger he replaced the chips and provided 9 nuggets, the restaurant then closed. I then ate one of the nuggets then to find that these nuggets where no vegan and where meat chicken nuggets as this was verified by the customer near us that had ordered normal nuggets also my partner that eats meat verified the nuggets where not vegan. I would like to make a Formal complaint as I have never eaten meat in my life and this has made me mentally very distressed, Also as I dk t eat meat as I ate 2 nuggets the next day I was very unwell with sickness and diarrhoea and missed out in the day trip that we had planned as we were sleeping in the travel lodge at the service station to then have a trip to bister village which I could not attend as your restaurant caused me to be unwell. I would like you to take this matter very seriously as the strain this has taken in my mental health.

The burger was actually one of the best I've had from any burger king! They made the burger and it sat on the tray for too long. I asked them to make me a new one which they did without arguing. So credit to them. From that, the burger was absolutely spot on! Well done Bicester Burger King.

Niki is the absolute worst! So rude and unhelpful

Very rude staff , I suspect the manager is racist. Ordered at the drive through The speaker couldn’t pick up on what I was ordering, so I came to the window , she began rushing me and saying all her order alarms were going off and shouting (keep in mind this was at a very quiet time with no customers in line) , all I wanted to do was change a drink to a milk shake, I was refused this. So after being shouted at, when I pull her up on this behaviour she told me she could give the food to another customer if I didn’t choose to buy. I didn’t make a purchase as this was the worst customer service I’ve received at a fast food restaurant, went to McDonald’s next order instead the customer service was amazing there.

Food is always pretty poor at this BK. Cold, and missing the cheese let alone the extra cheese i paid for. Only good point is the mass of drink options

Burgers are great. Service isn't the fastest, but they are friendly and helpful. Love the chicken fries. The cheesie bites are really good.

Can't order at the counter. Don't accept £50 notes. Can't crisp bacon, don't cook it on site. Alleged fear of contamination. Then the remote station order was processed incorrectly. Ordered and paid for a chicken burger, useless staff cooked and served a beef patty burger. Burger King failure. Staff super unfriendly and unhelpful.

I found a rat tail in my food and one of the workers called niki who looked like a old cat told me she was gonna hates my nans dead skeleton

Foods ok when they actually get your order right!!

Good Burger King Restaurant in Bicester

When it came time to pay I tried to redeem a free burger from the app with points I had saved up, but I was told they don't accept the rewards, very disappointing. There was nothing telling me that I couldn't redeem rewards at this branch. So I'm likely to report this branch to trading standards.

Burger King App did not work on the kiosk. Could not order at the counter and use the app discounts , use the self serve kiosk only. Food took ages.

Clean, bright, friendly and professional, smiley staff. It could possibly have something to do with that we were there early morning, soon after they had opened. But I don't think you can pretend those behaviours. Give them a try ...you may have the same experience. 😉

Disgusting staff behaviour. Went in very hungry to make a quick order at the till and the assistant manager (Alex Riddock) says it’s company policy not to take orders at the till and every order must go through the machine. Claims “his boss” has asked them not to take orders at the toll. Has no idea whether I am able to use the machine or not. Never returning to this branch. Disgusted!!!!!

Not bad but service could be more friendly.

Very nice experience. They also have a drive through at the Bicester village one I went to

Quick BK stop is needed. Sign up to the app in advance if you want to claim the discount vouchers.

The plant based burger was tasteless, dry and generally ugh. Am waiting for the acid reflux to die down. Avoid this addition to the menu.

I ordered the California DBL Whopper Burger meal and what I received was a Burger that was absolutely drenched in Barbecue Sauce and you couldn't even taste the meat of the burger at all. I questioned the manager about it and instead of offering a refund or another burger they said that next time I should ask for less sauce. Mind you the Burger bun was completely soaked with the sauce.

Food freshly prepared and came out hot. Can't quite understand why restaurants need cold air conditioning on at 8 o'clock at night maybe so people don't sit in and take their food away.

If this bk is to improve get rid of Lara the extremely rude manageress or send her on an extended customer service course!

Probably best Burger King I ever tried. I don’t know why the food here is just much more tasty then other locations.

Avinash benjamin was of great help. Amazing customer service.

Eat and go, nothing much to xomplain or praise

Good as usual but tables are not cleaned regularly

Came in on the motorbike today. Waited 1 minute to be told that I can only order using the screen. No information about it. Guy came to 'help' me but just logged me out so I haven't got reward points. And finally I asked for a take away meal and got paper cups for pepsi. Really? How am I going to put drink in backpack and drive on the bike? I've asked if it is possible to grab a drink in a plastic bottle he told me No. Next time I should probably bring a funnel and an empty bottle to refill it? Horrible place and service. Don't call it take away when it is impossible to take it away unless you have a car. What about cyclists and bikers?

Cold food took it back the manager said that’s how it comes in So wow Dirty tables Drinks machine drinks was flat.

Missing large fries , Had to remind about two drinks as forgotten and then got warm cokes no ice , Fanta fusion half melted. Additional bbq sauce not added to chicken royal

Unprofessional staff!!! This place is absolutely disgusting!

Always cold food and always missing food inside !!!! And who to call? No one… r@bish burger king ! Never again!

Placed order on their big screen at about 22:00 to way in. After paying told can't eat in after 22:00. How am I meant to carry a large coke on a motorbike? Not impressed. First and last visit. BK in the USA wouldn't do this, why in the UK?

Small restaurant and even smaller toilet

Nice burger King. I like the unlimited refill the drink . You get one empty cup and you can refill as much as you want. And the burger is bigger portion than Mcdonald too. Of course the 🍔burger price is a bit more than Mcdonald It's worth a try.

Disgusting service from everyone who was working in this restaurant on 2nd June 2023 how on earth you can treat your customers you way I was treated was shocking