Based on 1.350 opinions finded in 4 websites
Based on 1.350 opinions finded in 4 websites
Nº 483 in 573 in Chelmsford
Opinions
I had a fantastic experience at the KFC Springfield drive-through, all thanks to Srinisha’s exceptional service! Even through the speaker, her friendly and welcoming attitude came through. She made sure my order was accurate and fresh, and when I pulled up to the window, her smile and warm personality really stood out. It’s rare to receive such attentive service in a drive-through setting, She truly made my day! Highly recommend KFC Springfield if you’re looking for great food and incredible service.”
Mohana BS . 2024-11-01
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The place was clean, staff professional, fast and smiling. Food was lovely and all of us enjoyed it. Thank you.
Andreea Larisa Dirstar . 2024-10-20
MORE AT Google
The new team lead so excellent in the service , customer care at the top
Arun P . 2024-10-09
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Went to drive throu and got told to go the the window and sat there for 10 minutes to be told to go back around as I didn't order even though I was told to go to the window then the order was missing things and the staff were busy on there personal phone's
stewart miller . 2024-10-01
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Very good customer service from Chan, food was great as always, will be back again with the kids
Keisha Brown . 2024-09-28
MORE AT Google
Thankyou Chan was lovely. Very helpful
Matt Griswood . 2024-09-28
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Excellent experience. Chan was fantastic
Ross King . 2024-09-28
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Chan very helpful. Very entertaining and enthusiastic in customer service
Gbenga Onibonoje . 2024-09-28
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Chand was great. Very happy with customer services. 5 stars
Ravi Sahu . 2024-09-28
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Just another KFC, nothing special
Michael Cross . 2024-09-27
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My order was ready in less than 5 minutes.
Michael Ibeh . 2024-09-24
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I only go to this KFC if I finish work late. I use the drive-through, and the last few times I've been, they have either given me the wrong food I asked for or not put it in the bag at all. Staff are not on the ball with orders.
Amanda Nash . 2024-09-11
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Always bought from there on my way home always a great service, staff Always with a smile, served by SADHIKA GREAT SMILE AND SERVICE FROM HER...
Mohammed Karim . 2024-09-06
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Check your food. Useless employees cannot get order right at drive-thru.
Adam LH . 2024-08-31
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My fault for not checking. Variety bucket ordered but they didn't include the hot wings. I did ask if everything was inside and got a nod
K N . 2024-08-21
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Try to avoid this KFC store. I stopped in the drive thru before going to hospital, I asked in the window to please have everything with cups and plates for the boneless feast I order. They did NOT put the 4 sauces I paid for with the menu, and did NOT put cups either, not salt for the corn or forks for the salads. I should check but I was in a hurry and has I specifically ask the guy to put everything in I thought it would be fine, but not Every time they "forget" something, I think the manager get an extra payment if they "spend less" and they constantly "forgot" things on the order, it's specially this store, for the rest I don't need to remind them but this one even asking the they keep "forgetting".
Andres PS . 2024-08-10
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Typical take away location. Summer holidays with noisy children, people not clearing up after themselves
Steve Tyrrell . 2024-08-08
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Drive through. Handed as soon as I got to window. Seconds. Wrong oder cold and greasy Assume one left behind. Won't go back
robert richards . 2024-08-01
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The rice was only a half portion. poorly packed, chips had all fallen out of the chip bag!
Nela . 2024-07-13
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it was delivered very late. pathetic service from Just Eat
Robert . 2024-07-08
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Took over 90 minutes to be delivered and was unsurprisingly freezing cold when it arrived
Jake . 2024-07-06
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Our delivery was 1 hour 40 minutes after ordering and the food was cold. We order from here a lot and are always happy so this was disappointing. A refund or voucher should be offered as this was unacceptable with no apologies sent or explanation.
Mel . 2024-07-06
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Chips where cold and no coleslaw came even thought I ordered it as part of the meal
Emma . 2024-07-06
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A piece of chicken was missing
Debbie . 2024-07-04
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I love KFC but a bit of a drive to the nearest takeaway, I don't like ordering on instore screens so one of the very helpful staff did it for me, the mighty bucket for one and a zinger burger was really tasty, thank you
Peter Coxall . 2024-06-27
MORE AT Google
Delivered before expected time. Excellent. Thank you
Helen . 2024-06-25
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order did not arrive despite it saying it was delivered on the app. me and my children have been waiting for nothing. a full refund will have to be made at the very least
Jack . 2024-06-06
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Amazing can’t fault! They didn’t have the ONE piece of chicken I asked for (I did order other food) but they gave me some other stuff to replace it Amazing service! And I loved the little note thank you for having such good customer service!
Becca . 2024-06-02
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I’ve made a complaint when I ordered my food the last time still nothing has happen about it no money given back or anything this is not right
Mason . 2024-05-31
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A few years ago they had great hot wings, according to their staff they had changed the supplier and are now selling the worst hot wings with the price after inflation! It has been a year, too salty, less crispy and mix with tiny wings. I won't recommend it if you come to this KFC just for hot wings. Good staff poor food quality.
Andyvirus Foo . 2024-05-29
MORE AT Google
The most tidy and clean KFC, I visited in the UK. The customer services are nice and they actually do a good job to make the restaurant clean.
C C . 2024-05-26
MORE AT Google
Little bit late but food was still hot so can’t complain
Samuel . 2024-05-25
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cold food again we need heated bags 🎒 I complain to much about this I can't walk so this is why i order
Keith . 2024-05-23
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Perthetic I didn't even receive anything where is my food I have paid for food that I didn't even receive
R . 2024-05-23
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Genuinely appalled! Arrived at the restaurant to find it not busy at all. Ordered on the touch screens and then had to wait 25 mins for our order! Other orders were completed, but many customers had to come back because there were either missing or wrong items in the orders. After 10 minutes, I asked what the delay was. No eye contact from the server, no apology, just the words 'we're waiting on the chicken'. Then they turned their back on me. After 15 mins, I asked how much longer until we would get our order. Again, no eye contact, no apology just told '10 mins'. Other customers were now getting involved and raising their own concerns that we'd been waiting so long, but the response from the staff was to shrug and walk away. Appalling service - rude, disinterested, dismissive, unsympathetic. Will never go there again!
James Moir . 2024-05-18
MORE AT Google
Absolutely ridiculous experience with just eat...we made an order, which shows delivered...but it hasn't been delivered. Just eat have to make sure that the drivers are doing their jobs properly...
JELITA ELSA JOSE . 2024-05-15
MORE AT Google
We haven't received it..but shows delivered..very bad experience with just eat
Sam . 2024-05-15
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Delivery driver was friendly and food was arrived good x
Becca . 2024-05-06
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Food arrived cold. Had to put it in the airfryer before we could eat it. Not impressed at all
James . 2024-05-03
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I’m just wondering how they haven’t shut down this kfc. The Indian lady on the driveway is very rude. However when they gave me my order Mega box I had to return it as they had served me a few countable fries. Their chicken was very smelly and the box war ripped. I hope they do something about this KFC!!!
Reg . 2024-05-02
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Clean, tidy, clean table. Food hot and not oily, quickly got our order. Love the watermelon and lime very refreshing. Parking was good not crammed.
Ingrid Billings . 2024-04-29
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scheduled delivery for 1350, got it 1450
Daniel . 2024-04-28
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Super dry chicken .. cold fries and the order took wayyyy over an hour to be cooked and delivered when it says on the app 35 mins
Thomas . 2024-04-28
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So far test really good.stuff are friendly and helpful specially Adhi .he came and ask for I need anything or not and very gentle .good luck
sufia akhter . 2024-04-27
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My order was never delivered but I got charged for it. Broad day robbery
Henry . 2024-04-26
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I'm a delivery driver , never seen such a slow working staff in my life and every delivery driver have issues with this one store KFC literally every one is slow they made us wait every time more than 15 mins . Never gonna pick up delivery from this store again. KFC needs to look after this .
Danish Farooqui . 2024-04-25
MORE AT Google
Was served by chan and he gave me a great experience
sammy gurton . 2024-04-24
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Best service ever and food! Staff were so helpful as we had a crisis and they supported us with parking and helping us! Cannot thank them enough! Food was so free too!
Mrs Hood . 2024-04-22
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my order was an hour later than expected and upon arrival the beans were overcooked and dry rendering them inedible. the fillet burger was also overcooked and not very pleasant. Very unhappy with my experience.
Mark . 2024-04-20
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I ORDERED THREE PIECES MEAL … got three drumsticks com on … £13
Johanna . 2024-04-17
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Fantastic service and yummy Chicken The Best Around. Everything piping hot. Thank you kentucky fried Chicken At Boreham. ☺️
Jackie . 2024-04-17
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estimated delivery time kept changing. Food arrived semi warm
Sue . 2024-04-14
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Driver took multiple deliveries and then made an excuse his sat nab took him the wrong way when he was sitting in parsonage Green which is 20mins from my house. Food has arrived cold and uneatable
Helen . 2024-04-06
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Awful food all over the place spilt it was cold and the gravy pot I received was passed it’s use by
Colette . 2024-04-05
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From my own experience the food never disappoints here. It is never too greasy and it always tastes good.
D3N15 . 2024-04-05
MORE AT Google
Friendly staff, Very fast service.
Bobby Wells . 2024-04-05
MORE AT Google
Food did not even turn up after ordering over £100 worth of chicken. Restaurant did not pick up the phone to correct this, so had to drive down to the restaurant myself to collect the missing food. What's even the point of getting food delivered.
Isabella . 2024-04-02
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Food is cold! Took ages for kfc to cook it. It took an hour and 15 minutes. I want a refund.
Zoe . 2024-03-30
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This restaurant was great, very clean (unlike tollgate Colchester, which was disgusting on my last visit) helpful staff and food arrived quickly. Thankyou a good experience.
Sharon Warner . 2024-03-29
MORE AT Google
Was 2 hours late and was missing 2 items
Charlie . 2024-03-28
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The driver was brilliant, he was friendly and found us easily (it was not the easiest to find).
dylon . 2024-03-27
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Took almost an hour from ordering for food to be delivered. Usually quick service
Emma . 2024-03-27
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kept getting further delayed, arrived cold and dry. not their usual quality
Summer . 2024-03-26
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Great friendly service from Sadhika. Food hot and fresh,all round good visit to drive thru.
Jonathan Ripley . 2024-03-24
MORE AT Google
Driver double checked order was as should be. Great driver wish I had cash on me to tip him
Elias . 2024-03-24
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Sadhika Great service really impressed
Joe Catton . 2024-03-24
MORE AT Google
Food was stone cold delivery driver was rude
Anastasia . 2024-03-23
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Not bad for fast food - not that fast though.
Lea Freeman . 2024-03-18
MORE AT Google
no fries, I ordered gravy to go with the fries very disappointing, never again
James . 2024-03-16
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It was ok - my order had items missing but fortunately I always check before leaving
Michael Douglas . 2024-03-14
MORE AT Google
Very clean and nice kfc! Fast and amazing service from Chan!
Chuck Norris . 2024-03-14
MORE AT Google
Good was very good and tasty. Manager Sai was very helpful and polite. And the team was very friendly. Will go back definitely 😁
Mercy Sherlin . 2024-03-13
MORE AT Google
Staff member Chan was extremely helpful and answered a questions I had. An excellent service and fully recommend. Thank you!
scott smith . 2024-03-12
MORE AT Google
Always a pleasure eating here. Chan is wonderful with the orders, exceptional customer service everytime. Well done guys
Gorgsoles Enterprises . 2024-03-12
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Chan good service very friendly
tion . 2024-03-12
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I think it was a bit late and good could have been better but it was good
Georgina . 2024-03-10
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Fast service,friendly staff,good food. Srinisha was excellent on drive thru. Great KFC to visit and nice and local to Springfield A+++++
Sean Gould . 2024-03-10
MORE AT Google
Chan was very nice and upstanding.
Joe Rutter . 2024-03-10
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Wrong burger delivered, also missing a coleslaw. This is the 3rd order in a row that has been wrong from thi KFC. Manager or owner needs to get better staff!
Emma . 2024-03-09
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Had a wonderful experience dining at this store . TIL girl hayana was very much helpful and she maintained good hospitality she was very much energetic and charming
Surya R . 2024-03-08
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Experience at this store was very pleasant and the environment was very nice . Til girl hayana was a energetic girl and she deserves more appreciation and she could be a leader
S J . 2024-03-08
MORE AT Google
Great customer service..especially hayana who s a lit ,who s kind and attentive to customers
ellen sivakumar . 2024-03-08
MORE AT Google
Very good place to dine in. Til girl hayana was very generous and helpful she deserves appreciation and award
Jihan Shaji . 2024-03-07
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Nice outlet. Good customer service. The girl at the till was so helpful.
Jose Thayyil . 2024-03-06
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Amazing service. Hayana is so cheerful and helping us to choose.
Sandeep P . 2024-03-06
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food delivered stone cold and was over an hour and a half late. contacted Just Eat who did not provide a refund, their reason was that it was delivered within the estimated delivery time. However, they kept increasing the expected time and didn't notice give me the option to cancel my order, so it's a bit of a con if you try and get a refund for cold food and late delivery times as they will just keep on increasing the time to be delivered. I am now avoiding using this app due to the above.
Stephen . 2024-03-03
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Food was cold and service was slow
David Jepson . 2024-03-03
MORE AT Google
didn’t give me right order and as i didn’t take photos because it didn’t cross my mind they wouldn’t give a refund i was at work didn’t think to take photos very disappointed wouldn’t order again
Abbie . 2024-03-01
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Food was good but 45 minutes late
Michael . 2024-03-01
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Great food, great service and good delivery
James . 2024-02-29
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Every single time we order from just eat at this location, one of the meals in our order doesn’t arrive. We have been yet again conned out of £10 of food, it is no convenience, your drivers are deliberately stealing food. I don’t know who your driver is because you app doesn’t allow this information, we want a full refund because quite frankly this is happens a ridiculous amount. Please investigate your drivers in the Chelmsford area, around kfc springfield, and refund us for our troubles.
Matthew . 2024-02-23
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My partner ordered the boneless banquet. There was mould on the chicken popcorn. Lost our appetites completely. Cheers, dinners ruined now 👍🏼 Rather stick with Popeyes.
Sofia Kanta . 2024-02-23
MORE AT Google
I did not get a meal, it wasn't delivered, even though the site said it was. I called KFC in Springfield Chelmsford Essex and a very rude woman told me she couldn't help me, she repeated several times, I can't help you, you need to call Just Eats, not our problem, and she put the phone down. I called Just Eats to be told go onto Google and type in Justeastprivacyissue and chat online... doesn't give option to complain about non-receipt of order. Dreadful that you cannot talk to anyone directly about their service. I suggest someone contact me to discuss getting my money back ASAP. You also need to change your reviews to include non-delivery!! My review stars are not true - Nil for both.
lorraine . 2024-02-22
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Waited in the drive through for 45 mins. Got food and asked if all was correct as felt cold at bottom of bag. He said yes but only to find it was the wrong order. Parked up and went in to get correct order and waited another 15 mins. Shocking customer service. This is second time in the last 4 weeks we have had to. Wait over 45 mins for food. First was a eatin order. 🤬
John Fallon . 2024-02-22
MORE AT Google
Waited for nearly 1 hour and all the food was cold
Silviu . 2024-02-17
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The worst kfc I have ever had. My order came 2 hours late. The chips were cold and soggy, the fillet tower burger was not a fillet tower burger but an ordinary fillet burger and the lettuce was brown. The 1 piece chicken that should come with the meal was not there or the side of beans. I ordered Ketchup and that wasn't there. Absolutely disgusted
Anya . 2024-02-16
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Delivered only drink, no food delivered
Mike . 2024-02-14
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Didn't get drinks delivered, only food
Alex . 2024-02-11
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I got hot wings when I ordered 4 pieces of chicken. couldn't eat it all as to spicy for me.
Tammy . 2024-02-10
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I got cold dried chicken delivered I had to bin it all very upset and unhappy not gonna order anymore. Money wasted on this order
David . 2024-02-10
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Assaulted for no reason by one of the bouncers on Sunday morning. The guy should lose his badge, abused his position and showed excessive force. Threw me into a female slamming her against a wall for not a clear enough reason. I wasn't even asked to leave before he tried breaking my leg with a kick and pushing me and my friend aggressively. Aren't these guys meant to protect paying customers. I see this place is getting a reputation for aggressive security staff. Maybe use a different firm B&B
91 Opinions
Absolutely disgusting ..my friend had chicken and chips Chicken tasted hard and was very greasy chips were overcooked and hard too, the shop looks very grubby and dirty I am surprised they can make a living it is never busy in there
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Permanently CLOSED. Despite still advertised as open on Google (for now) and has the website still online. Weird. Also there are alot of suspicious 5 star reviews too from when it was open.... 😂🤦
26 Opinions
Went in for a kebab after drinks with friends, worst kebab I've ever had, don't waste your money. The good reviews are made by staff or their friends.