KFC Chelmsford- Springfield in Chelmsford

I had a fantastic experience at the KFC Springfield drive-through, all thanks to Srinisha’s exceptional service! Even through the speaker, her friendly and welcoming attitude came through. She made sure my order was accurate and fresh, and when I pulled up to the window, her smile and warm personality really stood out. It’s rare to receive such attentive service in a drive-through setting, She truly made my day! Highly recommend KFC Springfield if you’re looking for great food and incredible service.”

The place was clean, staff professional, fast and smiling. Food was lovely and all of us enjoyed it. Thank you.

The new team lead so excellent in the service , customer care at the top

Went to drive throu and got told to go the the window and sat there for 10 minutes to be told to go back around as I didn't order even though I was told to go to the window then the order was missing things and the staff were busy on there personal phone's

Thankyou Chan was lovely. Very helpful

Excellent experience. Chan was fantastic

Very good customer service from Chan, food was great as always, will be back again with the kids

Chand was great. Very happy with customer services. 5 stars

Chan very helpful. Very entertaining and enthusiastic in customer service

Just another KFC, nothing special

My order was ready in less than 5 minutes.

Lovely customer service very nice lady will definitely come back made me feel very good turned on the crushum machine just for me

I only go to this KFC if I finish work late. I use the drive-through, and the last few times I've been, they have either given me the wrong food I asked for or not put it in the bag at all. Staff are not on the ball with orders.

Always bought from there on my way home always a great service, staff Always with a smile, served by SADHIKA GREAT SMILE AND SERVICE FROM HER...

Check your food. Useless employees cannot get order right at drive-thru.

My fault for not checking. Variety bucket ordered but they didn't include the hot wings. I did ask if everything was inside and got a nod

Try to avoid this KFC store. I stopped in the drive thru before going to hospital, I asked in the window to please have everything with cups and plates for the boneless feast I order. They did NOT put the 4 sauces I paid for with the menu, and did NOT put cups either, not salt for the corn or forks for the salads. I should check but I was in a hurry and has I specifically ask the guy to put everything in I thought it would be fine, but not Every time they "forget" something, I think the manager get an extra payment if they "spend less" and they constantly "forgot" things on the order, it's specially this store, for the rest I don't need to remind them but this one even asking the they keep "forgetting".

Typical take away location. Summer holidays with noisy children, people not clearing up after themselves

Drive through. Handed as soon as I got to window. Seconds. Wrong oder cold and greasy Assume one left behind. Won't go back

oh my god cold before i got to park the car. got home just round the corner and everything is like it was cooked yesterday. i wouldn't go here again id go to broomfield parade

Ive visited this brand across the country and this is by far the worst KFC in the UK in my opinion. I ordered the 3 pieces of original chicken meal to takeaway.On returning home I found 3 chicken drumsticks, my side at £2 !! of small beans were congealed and the chips cold. This is the 3rd visit to this restaurant since it opened.Returning each time in the hope that improvements had been made as I live close and like the brand but on each visit it gets worse. Dont waste your money and go else where or get Popeyes to deliver.

The rice was only a half portion. poorly packed, chips had all fallen out of the chip bag!

it was delivered very late. pathetic service from Just Eat

Took over 90 minutes to be delivered and was unsurprisingly freezing cold when it arrived

Our delivery was 1 hour 40 minutes after ordering and the food was cold. We order from here a lot and are always happy so this was disappointing. A refund or voucher should be offered as this was unacceptable with no apologies sent or explanation.

Chips where cold and no coleslaw came even thought I ordered it as part of the meal

A piece of chicken was missing

I love KFC but a bit of a drive to the nearest takeaway, I don't like ordering on instore screens so one of the very helpful staff did it for me, the mighty bucket for one and a zinger burger was really tasty, thank you

Delivered before expected time. Excellent. Thank you

order did not arrive despite it saying it was delivered on the app. me and my children have been waiting for nothing. a full refund will have to be made at the very least

Amazing can’t fault! They didn’t have the ONE piece of chicken I asked for (I did order other food) but they gave me some other stuff to replace it Amazing service! And I loved the little note thank you for having such good customer service!

I’ve made a complaint when I ordered my food the last time still nothing has happen about it no money given back or anything this is not right

A few years ago they had great hot wings, according to their staff they had changed the supplier and are now selling the worst hot wings with the price after inflation! It has been a year, too salty, less crispy and mix with tiny wings. I won't recommend it if you come to this KFC just for hot wings. Good staff poor food quality.

The most tidy and clean KFC, I visited in the UK. The customer services are nice and they actually do a good job to make the restaurant clean.

Little bit late but food was still hot so can’t complain

cold food again we need heated bags 🎒 I complain to much about this I can't walk so this is why i order

Perthetic I didn't even receive anything where is my food I have paid for food that I didn't even receive

Appalling from start to finish. 25 min wait for food to take away on an unbusy day. When asked what the delay was I was offered no apology, no eye contact, no sympathy, nothing just told they were waiting on the chicken. It was as though they just did not care. Other customers returning to the service area to complain about orders with missing items or incorrect items again met with disdain and lack of care. Will never return.

Genuinely appalled! Arrived at the restaurant to find it not busy at all. Ordered on the touch screens and then had to wait 25 mins for our order! Other orders were completed, but many customers had to come back because there were either missing or wrong items in the orders. After 10 minutes, I asked what the delay was. No eye contact from the server, no apology, just the words 'we're waiting on the chicken'. Then they turned their back on me. After 15 mins, I asked how much longer until we would get our order. Again, no eye contact, no apology just told '10 mins'. Other customers were now getting involved and raising their own concerns that we'd been waiting so long, but the response from the staff was to shrug and walk away. Appalling service - rude, disinterested, dismissive, unsympathetic. Will never go there again!

Absolutely ridiculous experience with just eat...we made an order, which shows delivered...but it hasn't been delivered. Just eat have to make sure that the drivers are doing their jobs properly...

We haven't received it..but shows delivered..very bad experience with just eat

Delivery driver was friendly and food was arrived good x

Food arrived cold. Had to put it in the airfryer before we could eat it. Not impressed at all

I’m just wondering how they haven’t shut down this kfc. The Indian lady on the driveway is very rude. However when they gave me my order Mega box I had to return it as they had served me a few countable fries. Their chicken was very smelly and the box war ripped. I hope they do something about this KFC!!!

Clean, tidy, clean table. Food hot and not oily, quickly got our order. Love the watermelon and lime very refreshing. Parking was good not crammed.

scheduled delivery for 1350, got it 1450

Super dry chicken .. cold fries and the order took wayyyy over an hour to be cooked and delivered when it says on the app 35 mins

So far test really good.stuff are friendly and helpful specially Adhi .he came and ask for I need anything or not and very gentle .good luck

My order was never delivered but I got charged for it. Broad day robbery

I'm a delivery driver , never seen such a slow working staff in my life and every delivery driver have issues with this one store KFC literally every one is slow they made us wait every time more than 15 mins . Never gonna pick up delivery from this store again. KFC needs to look after this .

Was served by chan and he gave me a great experience

Best service ever and food! Staff were so helpful as we had a crisis and they supported us with parking and helping us! Cannot thank them enough! Food was so free too!

my order was an hour later than expected and upon arrival the beans were overcooked and dry rendering them inedible. the fillet burger was also overcooked and not very pleasant. Very unhappy with my experience.

Fantastic service and yummy Chicken The Best Around. Everything piping hot. Thank you kentucky fried Chicken At Boreham. ☺️

I ORDERED THREE PIECES MEAL … got three drumsticks com on … £13

estimated delivery time kept changing. Food arrived semi warm

Driver took multiple deliveries and then made an excuse his sat nab took him the wrong way when he was sitting in parsonage Green which is 20mins from my house. Food has arrived cold and uneatable

Awful food all over the place spilt it was cold and the gravy pot I received was passed it’s use by

From my own experience the food never disappoints here. It is never too greasy and it always tastes good.

Friendly staff, Very fast service.

Food did not even turn up after ordering over £100 worth of chicken. Restaurant did not pick up the phone to correct this, so had to drive down to the restaurant myself to collect the missing food. What's even the point of getting food delivered.

Food is cold! Took ages for kfc to cook it. It took an hour and 15 minutes. I want a refund.

This restaurant was great, very clean (unlike tollgate Colchester, which was disgusting on my last visit) helpful staff and food arrived quickly. Thankyou a good experience.

Was 2 hours late and was missing 2 items

Ordered food with them at 720. Delivery said 15 mins and food ready. An hour later and the app is showing the driver is still on the way to the store to collect ! No way to cancel order. It’s obvious it’s not coming. They should cancel it or contact me to apologise it’s been well over an hour ! And it’s not even on its way!

Took almost an hour from ordering for food to be delivered. Usually quick service

The driver was brilliant, he was friendly and found us easily (it was not the easiest to find).

kept getting further delayed, arrived cold and dry. not their usual quality

Driver double checked order was as should be. Great driver wish I had cash on me to tip him

Sadhika Great service really impressed

Great friendly service from Sadhika. Food hot and fresh,all round good visit to drive thru.

Food was stone cold delivery driver was rude

Not bad for fast food - not that fast though.

no fries, I ordered gravy to go with the fries very disappointing, never again

Very clean and nice kfc! Fast and amazing service from Chan!

It was ok - my order had items missing but fortunately I always check before leaving

Good was very good and tasty. Manager Sai was very helpful and polite. And the team was very friendly. Will go back definitely 😁

Staff member Chan was extremely helpful and answered a questions I had. An excellent service and fully recommend. Thank you!

Chan good service very friendly

Always a pleasure eating here. Chan is wonderful with the orders, exceptional customer service everytime. Well done guys

Fast service,friendly staff,good food. Srinisha was excellent on drive thru. Great KFC to visit and nice and local to Springfield A+++++

Chan was very nice and upstanding.

I think it was a bit late and good could have been better but it was good

Wrong burger delivered, also missing a coleslaw. This is the 3rd order in a row that has been wrong from thi KFC. Manager or owner needs to get better staff!

Had a wonderful experience dining at this store . TIL girl hayana was very much helpful and she maintained good hospitality she was very much energetic and charming

Experience at this store was very pleasant and the environment was very nice . Til girl hayana was a energetic girl and she deserves more appreciation and she could be a leader

Great customer service..especially hayana who s a lit ,who s kind and attentive to customers

Very good place to dine in. Til girl hayana was very generous and helpful she deserves appreciation and award

Nice outlet. Good customer service. The girl at the till was so helpful.

Amazing service. Hayana is so cheerful and helping us to choose.

Food was cold and service was slow

food delivered stone cold and was over an hour and a half late. contacted Just Eat who did not provide a refund, their reason was that it was delivered within the estimated delivery time. However, they kept increasing the expected time and didn't notice give me the option to cancel my order, so it's a bit of a con if you try and get a refund for cold food and late delivery times as they will just keep on increasing the time to be delivered. I am now avoiding using this app due to the above.

didn’t give me right order and as i didn’t take photos because it didn’t cross my mind they wouldn’t give a refund i was at work didn’t think to take photos very disappointed wouldn’t order again

Food was good but 45 minutes late

Great food, great service and good delivery

Every single time we order from just eat at this location, one of the meals in our order doesn’t arrive. We have been yet again conned out of £10 of food, it is no convenience, your drivers are deliberately stealing food. I don’t know who your driver is because you app doesn’t allow this information, we want a full refund because quite frankly this is happens a ridiculous amount. Please investigate your drivers in the Chelmsford area, around kfc springfield, and refund us for our troubles.

My partner ordered the boneless banquet. There was mould on the chicken popcorn. Lost our appetites completely. Cheers, dinners ruined now 👍🏼 Rather stick with Popeyes.

Waited in the drive through for 45 mins. Got food and asked if all was correct as felt cold at bottom of bag. He said yes but only to find it was the wrong order. Parked up and went in to get correct order and waited another 15 mins. Shocking customer service. This is second time in the last 4 weeks we have had to. Wait over 45 mins for food. First was a eatin order. 🤬

I did not get a meal, it wasn't delivered, even though the site said it was. I called KFC in Springfield Chelmsford Essex and a very rude woman told me she couldn't help me, she repeated several times, I can't help you, you need to call Just Eats, not our problem, and she put the phone down. I called Just Eats to be told go onto Google and type in Justeastprivacyissue and chat online... doesn't give option to complain about non-receipt of order. Dreadful that you cannot talk to anyone directly about their service. I suggest someone contact me to discuss getting my money back ASAP. You also need to change your reviews to include non-delivery!! My review stars are not true - Nil for both.

Waited for nearly 1 hour and all the food was cold