KFC Chelmsford- Springfield in Chelmsford

Nadeesha,Pumika , Sheefali helped us with multiple order and Suggestions great hospitality and very friendly team ...nice food order number 9092

Great place , superb food, super service

Akshatha’s was a very nice worker and has very good customer service

Nice, clean restaurant that is easily accessible. Staff were helpful and polite and took my order without delay. My order came in a reasonable time and was complete, unlike some restaurants. The food is KFC chicken and although very tasty seasoning i can't help but feel that there qualify of chicken has diminished in recent years, it maybe I've been super spoiled with some other brands that are offering fried chicken. But in isolation still a good mid-week treat.

Sid is a wonderful person, well presented manager. Big up Sid!

Very friendly and helpful staff, Sid and his team go the extra mile every time

Makes the other KFC in Chelmsford seem like it’s run by amateurs. Only used 3 times since it opened, but so far every order has been hot, beautifully cooked and fresh. And best of all complete. Always check the order before you drive off anyway but so far impressions are good. Hopefully this great level of service will continue. Well done, faith in KFC restored. Another good experience, although the quality of the chicken seems to have deteriorated since COVID. Not a one off experience either. Far more drumsticks and the slimey sinewy bits and none of breast bits anymore. Suppose it's to keep the costs down. Good experience, got a bargain deal off the app and everything was correct.

Good food and excellent service from Anna

Anna was friendly and table service was fast

Always very fast service and food freshly cooked. Hayana in particular provided great customer service

Quick delivery and Anna was good

Speedy service, friendly staff and food lovely and hot!

Highly recommended. I come out of area to use this KFC and have done for a while. Nice booths to sit in, hot tasty food and friendly staff.

Really loved the service at kfc .it was super quick we had table service in the restaurant and it was tasty .

Food and service was very nice 👍

Terrible horrible dry chicken Ordered a mini fillet for my son came in bits!!! horrified ! Also, the staff's hygiene is an issue!!

Food was super tasty and service of the staff was excellent!

Arguably the fastest drive-thru service in the region. Competent staff.

food was fast friendly staff and clean restaurant

Piumika was great customer service and she was so so helpful

So quick, the food was ready before I've even sat down. Piumika was great

Piumika was really helpful and made my experience much better at KFC

Friendly staff, great food, clean environment.

Amazing outlet, friendly staffs, order received on time.

I have kfc every week I have been disappointed tonight again for the last 3 weeks this branch has nailed it but tonight it's very bad so much so that I have taken pictures which I generally wouldn't I asked for 1 piece of breast meat only got drum sticks the chips was cold and the beans were black and crusty must have been kept warn for ages unfortunately I can't seem to find how I can post the picture .all kfc is hit and miss and tonight I missed

Great place and good service. Tasty food and nice staff. Highly recommend

Recycling bins in store are a joke

Overcharged for the meal, on top of this they provided the wrong drink for two of us and forgot the last persons drink altogether. Order taker could barely be understood (because of the technology) and they managed o forget ingredients from the food in two of the meals.

Always get order wrong or simply fail to provide the food that’s been paid for

This KFC is becoming more disorganised. Service is poor and the waste area was a mess. Looks like staff had not sorted it for hours. Tables were dirty and sticky.

If I had known that the number on the plackard was the amount of time you have to wait for you food to be brought out, id have gone for a smaller number!

Used the auto service to order my food. I got my food with 5 mins. The food was hot and delicious.

Manager (Pathum) was was so helpful and had great customer service

Very clean restaurant and very fast service

Nice, clean and not crowded. Food, quickly prepared and staff was very nice

It did not turn up. Said it has been delivered and wasn’t!

Delivery time kept getting pushed back and some portions of fries missing.

Foods cold chips missing and delivery driver parked on my drive , will not use just eat again

Pls l haven't received my order yet then is delivered to the wrong person.

As always our favorite anywhere in the world

the driver went across Chelmsford to come back to our address it was ridiculous, meal was cold, paid for 2 extra chicken fillets got only 1 not happy

delivery guy rang to say he'd arrived which was helpful.

Wanted to order a takeaway, taking advantage of the deal £4 for this & that. You can't do this on the machine... let me know how if you can.. Went to the till... without an ounce of care the employee ushered me to the machine, after making me wait about 5 mins at the till. Turned out he actually couldn't speak English. I'm not kidding. His colleague kindly assisted and then took over. I think this should be a bare minimum while working in a customer facing job in England, that's just my opinion. In Spain you need to speak two languages min to work on tills. This is pure disrespect from the establishment to allow this kind of rudeness to customers & irresponsible of them to allow someone to be hired who cannot perform the job.

Staff was extremely friendly and the place was kept quite clean despite being a little busy. 👍

Time kept changing but ended up being nearly an hour later than original timing. It told me a driver had been allocated at the original promised delivery time so thought it wouldn’t be too long, but food arrived stone cold 48 minutes later - seems like the food was prepared on time and sat on the side waiting for the driver to show up, otherwise how was it so cold? I tried to contact Just Eat to cancel and complain and was informed they would be in touch within 7 days - useless to me tonight!!

Ordered at around 5.20 pm still haven't received it.

unfortunately the sides were all wrong ended up three pots of gravy no beans or mash

Dog Friendly KFC! Currently sitting here dining in with other people’s dogs.. great to know.. I would encourage anyone with a dog to bring them in here.. spread the word..

Nothing special, service adequate, food adequate.

food was cold wrong items put in the box missing pop corn chicken x2 + beans not gravy not sure who read the receipt but got it all wrong as you can tell not happy

I ordered the food at 17.10pm it arrived at 18.35 and the chips were soggy and the chicken was just about warm enough.

Staff were polite and very helpful

Where the prices are going? A few tiny chicken pieces meal for £9.49, and gotta pay for juice bottle extra, and only get 1 dip… isn’t that ridiculous? Used to be 2dips, didn’t have to pay extra for bottled drink… and then they’re complaining people don’t go for take aways anymore… pricing is the issue, can see lots of staff just wandering around in the kitchen, yet waiting like 20min to get my order prepared…

I am very disappointed with the just eat service as my order arrived over an hour later that expected time.

The food never arrived, it says it’s been delivered but it hasn’t. The restaurant have refused to help. Absolutely appalling service!

Ordered boneless banquet. Guy shuved the food at us, shut the window and walked away before we could even ask for sauce. (A dipping sauce is meant to be included!) I had no spoon for my beans. Careless, I was in a rush so didn't have the time to wait for him to reappear. Clearly needs to learn some customer service skills!!

There's no way to remove items from your burgers which means some people can't order.

Staffs are nice, place is tidy, toilet is clean. Unfortunately, the Kiosks and KFC app don't work properly; luckily staffs well know what they do, so a bit of longer than usual to complete the order.

food is more than an hour late and no follow up from the app. it says courier is at the restaurant but it's not true when I called and checked with the restaurant

You know what you’ll get when you go to a KFC, so not too many surprises - only this time the chips were actually hot. They definitely need a new speaker and mic for the drive thru ordering though - they couldn’t hear us and they sounded like Charlie Brown’s schoolteacher.

Nipun is was a very kind staff member and the food was amazing

Nipan is a great guy he was quick at service as well lovely to speak to him

Food was really good and nipun was helpful and really kind

Food was really nice and nipun was a great worker

I haven't received orders it hasn't being delivered

I had a fantastic experience at the KFC Springfield drive-through, all thanks to Srinisha’s exceptional service! Even through the speaker, her friendly and welcoming attitude came through. She made sure my order was accurate and fresh, and when I pulled up to the window, her smile and warm personality really stood out. It’s rare to receive such attentive service in a drive-through setting, She truly made my day! Highly recommend KFC Springfield if you’re looking for great food and incredible service.”

Better delivery times we've had in a while. Food seemed fresh which was good

The place was clean, staff professional, fast and smiling. Food was lovely and all of us enjoyed it. Thank you.

chips cold and soggy urged buns stail too much mayo in burgers

Pre ordered for 6.20pm and arrived at 7.05pm

Honestly, I’ve never had tasteless KFC before. Disappointing

The new team lead so excellent in the service , customer care at the top

Half the meal was missing. Very disappointing will be expecting refund

Wrong sauces on the wraps & chips were cold.

Went to drive throu and got told to go the the window and sat there for 10 minutes to be told to go back around as I didn't order even though I was told to go to the window then the order was missing things and the staff were busy on there personal phone's

Chan very helpful. Very entertaining and enthusiastic in customer service

Excellent experience. Chan was fantastic

Very good customer service from Chan, food was great as always, will be back again with the kids

Thankyou Chan was lovely. Very helpful

We were really pleased, we did not have to fight over drimsticks which we love

Ordered the food at 06:09pm. As it is a weekend I would expect a little delay, but 2 and a half hours (08:38pm), and the food was freezing cold. Tried to call the shop whilst waiting but no answer. Truly the worst experience we have ever had. We have never had this problem before.

Chand was great. Very happy with customer services. 5 stars

Just another KFC, nothing special

My order was ready in less than 5 minutes.

the order didn't arrive and ended up going to KFC myself to get my order and the order would have been over 2 hours cold

shows being delivered but has not been

Lovely customer service very nice lady will definitely come back made me feel very good turned on the crushum machine just for me

I only go to this KFC if I finish work late. I use the drive-through, and the last few times I've been, they have either given me the wrong food I asked for or not put it in the bag at all. Staff are not on the ball with orders.

I've had KFC a few times, and usually enjoyed it. I decided to get the new Buffalo Tower burger. A lot of big claims on the TV ad and on the menu about its height etc. Unfortunately this tower was more like a bungalow. They must have used a child with tiny hands in the menu pictures to show off how huge this thing is. I know never to expect to get what you're shown by the marketing but this really was a joke how small it was.

Always bought from there on my way home always a great service, staff Always with a smile, served by SADHIKA GREAT SMILE AND SERVICE FROM HER...

Took ages to get a driver in place but food was good

Food is always good quality. Best KFC in Chelmsford

this is the third order from KFC that was over cooked and dried out I added a note requesting this not to happen again but it was ignored and difficult to swallow

Food was cold once given and didn’t have all items ordered

Check your food. Useless employees cannot get order right at drive-thru.

Very disappointed in the burger. I order from here all the time. Not anymore sadly

My fault for not checking. Variety bucket ordered but they didn't include the hot wings. I did ask if everything was inside and got a nod

all food arrived correct, hot and on time.

Try to avoid this KFC store. I stopped in the drive thru before going to hospital, I asked in the window to please have everything with cups and plates for the boneless feast I order. They did NOT put the 4 sauces I paid for with the menu, and did NOT put cups either, not salt for the corn or forks for the salads. I should check but I was in a hurry and has I specifically ask the guy to put everything in I thought it would be fine, but not Every time they "forget" something, I think the manager get an extra payment if they "spend less" and they constantly "forgot" things on the order, it's specially this store, for the rest I don't need to remind them but this one even asking the they keep "forgetting".

The food was nice & cookie was missing from the order