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3.1

Based on 1.349 opinions finded in 4 websites

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Nº 484 in 573 in Chelmsford

CUSTOMERS TALK ABOUT DISHES WITH..cookedchicken

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I had a fantastic experience at the KFC Springfield drive-through, all thanks to Srinisha’s exceptional service! Even through the speaker, her friendly and welcoming attitude came through. She made sure my order was accurate and fresh, and when I pulled up to the window, her smile and warm personality really stood out. It’s rare to receive such attentive service in a drive-through setting, She truly made my day! Highly recommend KFC Springfield if you’re looking for great food and incredible service.”

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Mohana BS . 2024-11-01

MORE AT Google

The place was clean, staff professional, fast and smiling. Food was lovely and all of us enjoyed it. Thank you.

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Andreea Larisa Dirstar . 2024-10-20

MORE AT Google

The new team lead so excellent in the service , customer care at the top

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Arun P . 2024-10-09

MORE AT Google

Went to drive throu and got told to go the the window and sat there for 10 minutes to be told to go back around as I didn't order even though I was told to go to the window then the order was missing things and the staff were busy on there personal phone's

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stewart miller . 2024-10-01

MORE AT Google

Very good customer service from Chan, food was great as always, will be back again with the kids

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Keisha Brown . 2024-09-28

MORE AT Google

Thankyou Chan was lovely. Very helpful

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Matt Griswood . 2024-09-28

MORE AT Google

Excellent experience. Chan was fantastic

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Ross King . 2024-09-28

MORE AT Google

Chan very helpful. Very entertaining and enthusiastic in customer service

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Gbenga Onibonoje . 2024-09-28

MORE AT Google

Chand was great. Very happy with customer services. 5 stars

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Ravi Sahu . 2024-09-28

MORE AT Google

Just another KFC, nothing special

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Michael Cross . 2024-09-27

MORE AT Google

My order was ready in less than 5 minutes.

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Michael Ibeh . 2024-09-24

MORE AT Google

I only go to this KFC if I finish work late. I use the drive-through, and the last few times I've been, they have either given me the wrong food I asked for or not put it in the bag at all. Staff are not on the ball with orders.

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Amanda Nash . 2024-09-11

MORE AT Google

Always bought from there on my way home always a great service, staff Always with a smile, served by SADHIKA GREAT SMILE AND SERVICE FROM HER...

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Mohammed Karim . 2024-09-06

MORE AT Google

Check your food. Useless employees cannot get order right at drive-thru.

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Adam LH . 2024-08-31

MORE AT Google

My fault for not checking. Variety bucket ordered but they didn't include the hot wings. I did ask if everything was inside and got a nod

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K N . 2024-08-21

MORE AT Google

Try to avoid this KFC store. I stopped in the drive thru before going to hospital, I asked in the window to please have everything with cups and plates for the boneless feast I order. They did NOT put the 4 sauces I paid for with the menu, and did NOT put cups either, not salt for the corn or forks for the salads. I should check but I was in a hurry and has I specifically ask the guy to put everything in I thought it would be fine, but not Every time they "forget" something, I think the manager get an extra payment if they "spend less" and they constantly "forgot" things on the order, it's specially this store, for the rest I don't need to remind them but this one even asking the they keep "forgetting".

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Andres PS . 2024-08-10

MORE AT Google

Typical take away location. Summer holidays with noisy children, people not clearing up after themselves

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Steve Tyrrell . 2024-08-08

MORE AT Google

Drive through. Handed as soon as I got to window. Seconds. Wrong oder cold and greasy Assume one left behind. Won't go back

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robert richards . 2024-08-01

MORE AT Google

The rice was only a half portion. poorly packed, chips had all fallen out of the chip bag!

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Nela . 2024-07-13

MORE AT Just Eat

it was delivered very late. pathetic service from Just Eat

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Robert . 2024-07-08

MORE AT Just Eat

Took over 90 minutes to be delivered and was unsurprisingly freezing cold when it arrived

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Jake . 2024-07-06

MORE AT Just Eat

Our delivery was 1 hour 40 minutes after ordering and the food was cold. We order from here a lot and are always happy so this was disappointing. A refund or voucher should be offered as this was unacceptable with no apologies sent or explanation.

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Mel . 2024-07-06

MORE AT Just Eat

Chips where cold and no coleslaw came even thought I ordered it as part of the meal

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Emma . 2024-07-06

MORE AT Just Eat

A piece of chicken was missing

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Debbie . 2024-07-04

MORE AT Just Eat

I love KFC but a bit of a drive to the nearest takeaway, I don't like ordering on instore screens so one of the very helpful staff did it for me, the mighty bucket for one and a zinger burger was really tasty, thank you

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Peter Coxall . 2024-06-27

MORE AT Google

Delivered before expected time. Excellent. Thank you

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Helen . 2024-06-25

MORE AT Just Eat

order did not arrive despite it saying it was delivered on the app. me and my children have been waiting for nothing. a full refund will have to be made at the very least

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Jack . 2024-06-06

MORE AT Just Eat

Amazing can’t fault! They didn’t have the ONE piece of chicken I asked for (I did order other food) but they gave me some other stuff to replace it Amazing service! And I loved the little note thank you for having such good customer service!

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Becca . 2024-06-02

MORE AT Just Eat

I’ve made a complaint when I ordered my food the last time still nothing has happen about it no money given back or anything this is not right

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Mason . 2024-05-31

MORE AT Just Eat

A few years ago they had great hot wings, according to their staff they had changed the supplier and are now selling the worst hot wings with the price after inflation! It has been a year, too salty, less crispy and mix with tiny wings. I won't recommend it if you come to this KFC just for hot wings. Good staff poor food quality.

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Andyvirus Foo . 2024-05-29

MORE AT Google

The most tidy and clean KFC, I visited in the UK. The customer services are nice and they actually do a good job to make the restaurant clean.

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C C . 2024-05-26

MORE AT Google

Little bit late but food was still hot so can’t complain

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Samuel . 2024-05-25

MORE AT Just Eat

cold food again we need heated bags 🎒 I complain to much about this I can't walk so this is why i order

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Keith . 2024-05-23

MORE AT Just Eat

Perthetic I didn't even receive anything where is my food I have paid for food that I didn't even receive

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R . 2024-05-23

MORE AT Just Eat

Genuinely appalled! Arrived at the restaurant to find it not busy at all. Ordered on the touch screens and then had to wait 25 mins for our order! Other orders were completed, but many customers had to come back because there were either missing or wrong items in the orders. After 10 minutes, I asked what the delay was. No eye contact from the server, no apology, just the words 'we're waiting on the chicken'. Then they turned their back on me. After 15 mins, I asked how much longer until we would get our order. Again, no eye contact, no apology just told '10 mins'. Other customers were now getting involved and raising their own concerns that we'd been waiting so long, but the response from the staff was to shrug and walk away. Appalling service - rude, disinterested, dismissive, unsympathetic. Will never go there again!

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James Moir . 2024-05-18

MORE AT Google

Absolutely ridiculous experience with just eat...we made an order, which shows delivered...but it hasn't been delivered. Just eat have to make sure that the drivers are doing their jobs properly...

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JELITA ELSA JOSE . 2024-05-15

MORE AT Google

We haven't received it..but shows delivered..very bad experience with just eat

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Sam . 2024-05-15

MORE AT Just Eat

Delivery driver was friendly and food was arrived good x

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Becca . 2024-05-06

MORE AT Just Eat

Food arrived cold. Had to put it in the airfryer before we could eat it. Not impressed at all

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James . 2024-05-03

MORE AT Just Eat

I’m just wondering how they haven’t shut down this kfc. The Indian lady on the driveway is very rude. However when they gave me my order Mega box I had to return it as they had served me a few countable fries. Their chicken was very smelly and the box war ripped. I hope they do something about this KFC!!!

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Reg . 2024-05-02

MORE AT Google

Clean, tidy, clean table. Food hot and not oily, quickly got our order. Love the watermelon and lime very refreshing. Parking was good not crammed.

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Ingrid Billings . 2024-04-29

MORE AT Google

scheduled delivery for 1350, got it 1450

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Daniel . 2024-04-28

MORE AT Just Eat

Super dry chicken .. cold fries and the order took wayyyy over an hour to be cooked and delivered when it says on the app 35 mins

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Thomas . 2024-04-28

MORE AT Just Eat

So far test really good.stuff are friendly and helpful specially Adhi .he came and ask for I need anything or not and very gentle .good luck

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sufia akhter . 2024-04-27

MORE AT Google

My order was never delivered but I got charged for it. Broad day robbery

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Henry . 2024-04-26

MORE AT Just Eat

I'm a delivery driver , never seen such a slow working staff in my life and every delivery driver have issues with this one store KFC literally every one is slow they made us wait every time more than 15 mins . Never gonna pick up delivery from this store again. KFC needs to look after this .

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Danish Farooqui . 2024-04-25

MORE AT Google

Was served by chan and he gave me a great experience

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sammy gurton . 2024-04-24

MORE AT Google

Best service ever and food! Staff were so helpful as we had a crisis and they supported us with parking and helping us! Cannot thank them enough! Food was so free too!

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Mrs Hood . 2024-04-22

MORE AT Google

my order was an hour later than expected and upon arrival the beans were overcooked and dry rendering them inedible. the fillet burger was also overcooked and not very pleasant. Very unhappy with my experience.

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Mark . 2024-04-20

MORE AT Just Eat

I ORDERED THREE PIECES MEAL … got three drumsticks com on … £13

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Johanna . 2024-04-17

MORE AT Just Eat

Fantastic service and yummy Chicken The Best Around. Everything piping hot. Thank you kentucky fried Chicken At Boreham. ☺️

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Jackie . 2024-04-17

MORE AT Just Eat

estimated delivery time kept changing. Food arrived semi warm

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Sue . 2024-04-14

MORE AT Just Eat

Driver took multiple deliveries and then made an excuse his sat nab took him the wrong way when he was sitting in parsonage Green which is 20mins from my house. Food has arrived cold and uneatable

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Helen . 2024-04-06

MORE AT Just Eat

Awful food all over the place spilt it was cold and the gravy pot I received was passed it’s use by

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Colette . 2024-04-05

MORE AT Just Eat

From my own experience the food never disappoints here. It is never too greasy and it always tastes good.

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D3N15 . 2024-04-05

MORE AT Google

Friendly staff, Very fast service.

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Bobby Wells . 2024-04-05

MORE AT Google

Food did not even turn up after ordering over £100 worth of chicken. Restaurant did not pick up the phone to correct this, so had to drive down to the restaurant myself to collect the missing food. What's even the point of getting food delivered.

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Isabella . 2024-04-02

MORE AT Just Eat

Food is cold! Took ages for kfc to cook it. It took an hour and 15 minutes. I want a refund.

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Zoe . 2024-03-30

MORE AT Just Eat

This restaurant was great, very clean (unlike tollgate Colchester, which was disgusting on my last visit) helpful staff and food arrived quickly. Thankyou a good experience.

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Sharon Warner . 2024-03-29

MORE AT Google

Was 2 hours late and was missing 2 items

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Charlie . 2024-03-28

MORE AT Just Eat

The driver was brilliant, he was friendly and found us easily (it was not the easiest to find).

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dylon . 2024-03-27

MORE AT Just Eat

Took almost an hour from ordering for food to be delivered. Usually quick service

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Emma . 2024-03-27

MORE AT Just Eat

kept getting further delayed, arrived cold and dry. not their usual quality

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Summer . 2024-03-26

MORE AT Just Eat

Great friendly service from Sadhika. Food hot and fresh,all round good visit to drive thru.

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Jonathan Ripley . 2024-03-24

MORE AT Google

Driver double checked order was as should be. Great driver wish I had cash on me to tip him

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Elias . 2024-03-24

MORE AT Just Eat

Sadhika Great service really impressed

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Joe Catton . 2024-03-24

MORE AT Google

Food was stone cold delivery driver was rude

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Anastasia . 2024-03-23

MORE AT Just Eat

Not bad for fast food - not that fast though.

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Lea Freeman . 2024-03-18

MORE AT Google

no fries, I ordered gravy to go with the fries very disappointing, never again

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James . 2024-03-16

MORE AT Just Eat

It was ok - my order had items missing but fortunately I always check before leaving

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Michael Douglas . 2024-03-14

MORE AT Google

Very clean and nice kfc! Fast and amazing service from Chan!

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Chuck Norris . 2024-03-14

MORE AT Google

Good was very good and tasty. Manager Sai was very helpful and polite. And the team was very friendly. Will go back definitely 😁

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Mercy Sherlin . 2024-03-13

MORE AT Google

Staff member Chan was extremely helpful and answered a questions I had. An excellent service and fully recommend. Thank you!

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scott smith . 2024-03-12

MORE AT Google

Always a pleasure eating here. Chan is wonderful with the orders, exceptional customer service everytime. Well done guys

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Gorgsoles Enterprises . 2024-03-12

MORE AT Google

Chan good service very friendly

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tion . 2024-03-12

MORE AT Google

I think it was a bit late and good could have been better but it was good

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Georgina . 2024-03-10

MORE AT Just Eat

Fast service,friendly staff,good food. Srinisha was excellent on drive thru. Great KFC to visit and nice and local to Springfield A+++++

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Sean Gould . 2024-03-10

MORE AT Google

Chan was very nice and upstanding.

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Joe Rutter . 2024-03-10

MORE AT Google

Wrong burger delivered, also missing a coleslaw. This is the 3rd order in a row that has been wrong from thi KFC. Manager or owner needs to get better staff!

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Emma . 2024-03-09

MORE AT Just Eat

Had a wonderful experience dining at this store . TIL girl hayana was very much helpful and she maintained good hospitality she was very much energetic and charming

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Surya R . 2024-03-08

MORE AT Google

Experience at this store was very pleasant and the environment was very nice . Til girl hayana was a energetic girl and she deserves more appreciation and she could be a leader

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S J . 2024-03-08

MORE AT Google

Great customer service..especially hayana who s a lit ,who s kind and attentive to customers

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ellen sivakumar . 2024-03-08

MORE AT Google

Very good place to dine in. Til girl hayana was very generous and helpful she deserves appreciation and award

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Jihan Shaji . 2024-03-07

MORE AT Google

Nice outlet. Good customer service. The girl at the till was so helpful.

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Jose Thayyil . 2024-03-06

MORE AT Google

Amazing service. Hayana is so cheerful and helping us to choose.

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Sandeep P . 2024-03-06

MORE AT Google

food delivered stone cold and was over an hour and a half late. contacted Just Eat who did not provide a refund, their reason was that it was delivered within the estimated delivery time. However, they kept increasing the expected time and didn't notice give me the option to cancel my order, so it's a bit of a con if you try and get a refund for cold food and late delivery times as they will just keep on increasing the time to be delivered. I am now avoiding using this app due to the above.

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Stephen . 2024-03-03

MORE AT Just Eat

Food was cold and service was slow

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David Jepson . 2024-03-03

MORE AT Google

didn’t give me right order and as i didn’t take photos because it didn’t cross my mind they wouldn’t give a refund i was at work didn’t think to take photos very disappointed wouldn’t order again

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Abbie . 2024-03-01

MORE AT Just Eat

Food was good but 45 minutes late

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Michael . 2024-03-01

MORE AT Just Eat

Great food, great service and good delivery

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James . 2024-02-29

MORE AT Just Eat

Every single time we order from just eat at this location, one of the meals in our order doesn’t arrive. We have been yet again conned out of £10 of food, it is no convenience, your drivers are deliberately stealing food. I don’t know who your driver is because you app doesn’t allow this information, we want a full refund because quite frankly this is happens a ridiculous amount. Please investigate your drivers in the Chelmsford area, around kfc springfield, and refund us for our troubles.

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Matthew . 2024-02-23

MORE AT Just Eat

My partner ordered the boneless banquet. There was mould on the chicken popcorn. Lost our appetites completely. Cheers, dinners ruined now 👍🏼 Rather stick with Popeyes.

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Sofia Kanta . 2024-02-23

MORE AT Google

I did not get a meal, it wasn't delivered, even though the site said it was. I called KFC in Springfield Chelmsford Essex and a very rude woman told me she couldn't help me, she repeated several times, I can't help you, you need to call Just Eats, not our problem, and she put the phone down. I called Just Eats to be told go onto Google and type in Justeastprivacyissue and chat online... doesn't give option to complain about non-receipt of order. Dreadful that you cannot talk to anyone directly about their service. I suggest someone contact me to discuss getting my money back ASAP. You also need to change your reviews to include non-delivery!! My review stars are not true - Nil for both.

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lorraine . 2024-02-22

MORE AT Just Eat

Waited in the drive through for 45 mins. Got food and asked if all was correct as felt cold at bottom of bag. He said yes but only to find it was the wrong order. Parked up and went in to get correct order and waited another 15 mins. Shocking customer service. This is second time in the last 4 weeks we have had to. Wait over 45 mins for food. First was a eatin order. 🤬

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John Fallon . 2024-02-22

MORE AT Google

Waited for nearly 1 hour and all the food was cold

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Silviu . 2024-02-17

MORE AT Just Eat

The worst kfc I have ever had. My order came 2 hours late. The chips were cold and soggy, the fillet tower burger was not a fillet tower burger but an ordinary fillet burger and the lettuce was brown. The 1 piece chicken that should come with the meal was not there or the side of beans. I ordered Ketchup and that wasn't there. Absolutely disgusted

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Anya . 2024-02-16

MORE AT Just Eat

Delivered only drink, no food delivered

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Mike . 2024-02-14

MORE AT Just Eat

Didn't get drinks delivered, only food

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Alex . 2024-02-11

MORE AT Just Eat

I got hot wings when I ordered 4 pieces of chicken. couldn't eat it all as to spicy for me.

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Tammy . 2024-02-10

MORE AT Just Eat

I got cold dried chicken delivered I had to bin it all very upset and unhappy not gonna order anymore. Money wasted on this order

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David . 2024-02-10

MORE AT Just Eat

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