KFC Canterbury - Whitefriars Shopping Centre in Canterbury

The delivery guy was very kind and he bring the food on time

No contact made by courier, order was found, by chance, left on roof of my car!

The delivery man was very polite & my food arrived in good time.😁

Kept delaying the order every 5 minutes. On the delivery receipt it says instructions not to cook until notified? Had I had known it would take an hour to arrive I wouldn’t have ordered. Food was lukewarm as the driver had stopped off somewhere before me. He did apologise and said the restaurant sent him elsewhere with another order

I wasn't aware of the code number. that should be mentioned when ordering.

As always with this KFC outlet, items are missing from the oder, corn on the cob, gravy etc - this is not through first, second or add whatever number you like, this has happened, expected and boring.

Sat outside down the road when we called he wouldn't pick up we was shouting are you just eat and he was just on the phone

The gravy had leaked in the paper package and all over the chips making them soggy. Back split and food ended on the floor!

I would like to Tip my Courier as I meant to by forgot to do so.

Our food wasn’t delivered, we’re hungry and there’s no refund for two days!! We have no money to buy more food! Disgusting!

I ordered a bargain bucket - and every piece was a drumstick.......

Good food and delivery driver was lovely.

Missing items and cold driver unhelpful

Delivery was missing chicken!!! KFC refused to refund or replace! Ordered a 14 piece party bucket and only the sides arrived! Uber’s best offer was to refund £12 out of £45!! Very dissatisfied!

when we order food online, we would lile to get it at the door, not outside the apartment or in the parking lot. It has happened a number of times now. Its so inconvenient for me to go out and collect the order all the tym.

Always love a KFC, this one is generally a very busy one, so seating can be limited, especially in good weather

delivered the wrong order, told the driver he did nothing, never ordering KFC off this app again

Very very bad experience all ready second time after a while. The food is not fresh, drumsticks 🍗 the meat is blue, which means is not fresh from frozen! Very dirty inside, the floor, tables, toilets! 😦🫨🫨 Also, the amount of food is so small, so make sure, if you will order a meal for £10 you will leave the place hungry and unhappy! I don’t recommend this place!!! Management is rubbish as this place if there’s any manager does exist! CT

It didn't arrive even though it told me it was on target, I'll take care

No Fuss, just ordered and it was sorted out and delivered, What more do you need, Well done KFC Whitefriars

AWFUL. I WOULDNT FEED IT TO MY DOG. FRANCHISEE SHOULD BE BANNED FROM OWNING AND SHUTDOWN!

Instead of serving at the door, The delivery guy called frm the parking area, and i had to go there in my home attire to collect the order. I didnt feel comfortable for ordering a "Parking delivery" iinstead of home delivery... 😏☹️

they forgot the pepsi,for me is absolutely no

am very disappointed, l never got my food

everything A ok this time, nothing missing

Delivery guy was rude. Didnt come to the door. Didnt ring the buzzer. Went to the otherside of canterbury first for another order. Worst delivery driver ever! Do something about it

Did not recieve my meal driver must of delivered to wrong house not happy !!

However over half my order was missing

Forgot items was cold and soggy 👎🏼

It’s saying delivered but it still hasn’t been delivered. We’re still waiting

We usually give five stars for excellent food but today's was tepid, but tasty chicken, with cool floppy chips. Perhaps we'll order from a different outlet next time.

1) condensation from drink made bag soggy which soiled the fries and chicken 2) chicken is NOT fresh. Tastes like it's been left in heater for long time as opposed to being fried recently

Nice hot food , on time and friendly courier

`One of the orders contained a lot of greasy skin, and was not crispy at all.The other three orders were fine. Excellent delivery.

and I asked for Pepsi max not diet Pepsi wrong drink not impressed want a refund

They missed one of the chip orders

I went here on Sunday around 11.30am. Nice clean shop with good seating inside. Food was lovely and the person who served me was polite and helpful.

Out of a 10 piece bucket there were 9 legs. Strange chickens you are breeding or just a scam? I wonder. You will not be seeing me again.

Two main bits of the box set missing

Something from my order was missing

The bins are overflowing and the tables are dirty there's gum stuck under the tables and the food is horrible 😭 I ordered a chicken bucket and I found a chicken head in my room I screamed and thru it across the room and I also found a chicken foot a week later , the staff were rude and dirty, they looked depressed, the drinks are watered down and it tasted disgusting I would not eat here !!

Lovely smile and super nice. If I knew she was delivering I would of tipped her

The fries were cold and only had one drink delivered with our meals

Always, without fail this branch will forget an item! I don't understand where they get this skill from or is it on purpose?

Really lovely meal, nice piece of chicken burger fries and sweetcorn lovely and hot.

My friend received gravy instead of corn. She doesn’t like gravy. I did appreciate the extra pots of mayo though!

Delivery guy put our order down as delivered and we never got our food paid out the money waited the time and didn’t bother calling us or nothing kfc manager himself over the phone said it happens all the time, if that’s the case then he should be getting new drivers . Absolute joke no refund or reorder.

Driver was great and before time. Very kind and food was warm and drinks were cold. Just brilliant!

Half of my food was missing from my order chicken burger meals and popcorn. Chicken very bad service need a refund as half of my food that I paid for was missing

Never normally have a problem with this branch but unfortunately the side orders were missing.

Was delivered by pushbike only just warm.

never turned up and am still waiting for a refund not a credit note

Not enough fries all fallen in bag

Driver was friendly and food was hot. Thanks

Early and all good. Order correct and no problems

Good afternoon Sir/Madam, Tonight, on the 22nd of March 2024, I ordered KFC from your site. I ordered 2 two piece hot wings and a 4 piece Colonel's meal. However, when I went to eat my order, I found out that there was only 2 pieces of original chicken and a very small portion of chips, and I also got only 2 hot wings when I paid for a lot more. This is unacceptable service and poor quality food. Therefore, I would please like a refund of the money I spent on the order which was £17.51. Thank you very much for understanding and I hope that I will receive this refund. Yours sincerely, Paulina Nikoi

On time but took a longer route which led to food being cold.

We didn’t receive many chips and the bbq bites weren’t even mixed. It was just chicken slapped on bbq sauce

Well Every team members is very friendly and the shift runners are super cooperative and friendly towards people and to their members.

Meal was supposed to be boneless strips in the banquet but had a spicy chicken wing. Luckily I wasn't allegic but hate spice so couldn't eat it. Poor quality checking for the food before sending.

The food was good however this is completely let down by the state of the place. I had to clean my own table which was covered in rubbish however I could only put this on the table behind me due to the bin being completely overflowing. Two members of staff were sitting in the restaurant presumably having a break whilst one lady tried to sort out the mess. The atmosphere was then wrecked by some half cut teenagers coming in and sitting behind us. The place wasn't even that busy so there was no reason for the place to be in the state that it was in.

I HAVEN'T RECEIVED THE ITEM AT ALL HOW CAN YOU SAY THAT THE ITEM WAS DELIVERED .WHERE CAN I GET .Y MONEY BACK .

I am less than 5 mins away from kfc and my order was stone cold, also there was around a dozen chips in the bag that you were charging nearly £3 for. I don't consider it value for money paid, needless to say will not be using you again.

The delivery guy was polite and perfect. But many items were missing from the order. We got 4 portions of fries instead of 6. Two portions of chicken wings were missing as well. I ordered 3 dips (supercharger) and got nothing. I don't know what the KFC staff was doing, but this is disgraceful for a £61.20 cost order

Driver was incredibly rude. Please don’t ever send him to deliver my food again.

Nice prompt delivery. Don't know why a bucket full of luke warm drumsticks is called a "Variety meal" 🤔

I visited this KFC and was met with incredibly rude service from the cashier, Cristina. She displayed no manners and had difficulty understanding English, which made the interaction frustrating. It's concerning that KFC would hire someone for the till position when they lack basic customer service skills. I would recommend avoiding this KFC location to save yourself from similar unpleasant experiences.

Pre ordered 3 hours in advanced and the food was still late. Chose for it to be delivered for 1pm and food didn't even start being prepared until 12:50. Which doesn't make sense

Despite giving clear instructions as how to get in it seems the delivery man wàsnt told if I was in the shop I wouldn't be given 3 small drumsticks A three piece box at every other KFC I have ever ordered from contains at least 1 thigh

Chicken was chewy and lacking in flavour

The driver didn’t know where I lived and when I spoke to him was rude and then. Refused to be believe I live at flat 6 st dunstan couty

First time in a long time the courier actually delivered my order to to me, so thankful for that

Really good Fillet Burger and original chicken piece.

prompt and reliable service. would recommend.

Yet again bits missing from order . Ordering through just eat is becoming increasingly disappointing Won't be ordering through just eat again

good food. good service. good courier.

Full order was not complete ordered 3 pieces of chicken and chips and 2 piece meal both turned up a 2 piece meal and only one drink

The food was stone cold, probably as the driver diverted to another restaurant, with the expected delivery time changed several times. This seems like a now common JE issue. I’m going to try my luck with trading standards as stone cold food should be unacceptable to us all, particularly a delivery service. JE customer service sucks too.

No recibí nada. Y dice entregado en la app.

The delivery guy was rude and was saying he waited an hour for me when in fact he wasn’t he didn’t have the location on for me to see where he was till he called me and then started cycling away when I answered the phone. My food was damaged

My order never came and I wasn’t contacted- Again

hot and tasty.perfect delivery person.Thank you

Ordered 9:50 food turned up 11 stone cold and items missing

My partner and myself came into you yesterday we both had chicken chips no tea as they said coffee machine was broken. The chicken was a little dry but ok. But since having the chicken we have both been poorly with upset tummys and sick diarrhea, and feeling very unpleasant. We are told the chickens are made freshly but we were surprised we got our order within a minute. Think you need to check what's going on before you make someone else's ill

Friendly driver and tasty food

Delivery time kept being put back food was cold probably because from looking at the map the delivery rider was delivering at least 2 orders in the complete opposite direction to me. Not happy and have requested a refund.

Absolute joke order a bucket and got all legs which are all cold and soggy with skin stuck to the box. Chips cold and soggy bag covered in oil

Fries missing for one of the menus, food was cold

Ordered on the machine food took ages to prepare and left of the side for a while ordered a large drink but was given a regular as they were out of large cups, staff didn't seem to want to be in there and the place was dirty

KFC forget yet again our drinks from what we order please check every time.

Ordered 2 tangos only got one and didn’t do anything to help

This is more of an issue with KFC but I'm missing small things from my order including my burger missing salad and sauce

The chips were tepid and chicken legs overcooked, the coating being very crispy. Chicken itself was tasty 🙂

Delivery Driver very polite and professional

When ever we order from here there is always at least 1 item missing from the order!

Delivered to the wrong address!! Fortunately a neighbour brought it round, fairly cold of course

U keep change the delivery time I order it a 1:15 and it never turn up until 10 past 2 doesn’t know many places in Canterbury and then the food was cold

The best kfc I’ve had in years! Compliments to the staff, the food was hot and cooked perfectly. Thanks

Sent me chicken fillers and not the zinger burger

Ordered 4 piece colonels meal got 3 legs and 1 very small piece absolutley disgusted with the quality of the meal.