KFC Canterbury - Whitefriars Shopping Centre in Canterbury

Order didn’t come ı didn’t revive it I want my money to be refunded to my card

All was good and courier was as well.

No me han traído las alitas de pollo

Very disappointed order never arrived and I was charged for this order

The food was stone cold on arrival. Both drinks and pineapple stick missing. Won't order from here again

We ordered our food at 12:30 and it said it would arrive at 1:15 and we didn’t receive our food till after 2 o’clock, our food was nearly cold and not very pleasant. Very disappointing

Food was cold and soggy. Had to reheat in airfryer. Some of the order was also missing (2 x Corn on the Cob).

Absolutely dire 3 piece meal . Dry as a bone and skin was crunchy, been standing far too long. No salt to add to injury! Complained to manager who obviously couldn't give a toss! Avoid

I came to pick up some wings after work got home looked inside and was appalled. The wings were charred and this is not what the hot wings are supposed to look like. Very dissapointed

Every time I get a bucket of chicken, then mostly all chicken legs and 10 piece bucket there was only two normal piece of chicken

All was good. Food was nice and tasty. Courier was fine and all delivered fine. Thank you.

Great service and fast delivery. The Chicken was excellent.

Helpful stuff, quality food, with nice portions

The chips were not fit to fill a child and the chicken was more bone ,won't be ordering again ,shame used to love KFC but gone down hill massively.

Order was missing items that were for one of my family so they only had mash potato that they could eat

The delivery guy lied that he delivered but he didn't

the chicken was undercooked and skin mushy, fries were flavourless and felt almost wet and had simply been thrown into bag in one big heap - it's fast food but this was chronic

Very nice. Tasty and just right in that it was succulent and not dry. Chips were nice. Courier was fine also. Thank you!

Great service first time from here. Happy 😄

No chips delivered and did not receive the free chicken popcorn corn this is the second time this has happened very shoddy service

Love their chicken wraps. I tried the teriyaki dish, lovely, I'll have it again. Love their chicken wraps too.

Ordered at 16.50. Arrived at 18.50. 2 hours to deliver. Very very disappointing.

Food took 2 hours to be delivered. When it did finally arrive all completely stone cold.

I don't go to KFC for atmosphere for heavens' sake. I go for quick, easy, I am hangry food. And I go straight for one of the window seats. I am not there to people watch, funnily enough. Cracked it. However, they do sh-t Heinz mayo. Disgusting. There is only Hellmanns. So you bring your own in one of those tiny hotel jam pots. One better = bring Alloili - it's called. Made by Chovi. Spanish and available in Iceland and Morrisons. Bright yellow plastic pot. Accept no substitute. Sweet and sorted. The combination of garlic mayo and KFC's chips is divine. Happy tummy, happy me. Lastly, order 2 legs - nowt else.

The food was clearly overcooked and oily, KFC is normally golden brown when fresh and properly prepared, this was dark brown to black and very oily

missing whole order if I could zero star I would so even though it says one star..it's zero

Really good. The stuffing was really nice. I would order that as an extra side order if an option. Courier was fine aswell.

Once again, missing item. Standard from this restaurant and not worth the effort of complaining as nothing comes of it. Just accept you like KFC and hope most of it turns up. 🙄

I also didn’t receive my popcorn chicken,the food was also cold.

never delivered. rung us two times, listed it as delivered. tried recalling but blocked our number.

1 hour 45mins late and too cold to eat.

delivery was prompt however I ordered a drink of apple and black ccurrant squash and didn't recieve it

Food arrived hot and was amazing. 10 mins later than originally told

Submitted my order at 5pm. Didn’t receive my order until 7.20pm. We ended up going out and buying food and bringing it back before we even received our food. Apparently the restaurant said to the driver that someone had stolen our food. So therefore we had to wait over 2 hours. We have a disabled child. This is unacceptable

delivery took too long and nearly an hour. i also received 6 pcs chicken which 4 of them is drumsticks whick im not happy with.

This was the best KFC we have had delivered in a long time. It arrived hot and delicious and nothing was missing. 😊

time changed a few times but still hot,good food as always.

Took over an hour to get to me when ordering said it would be 10 mins !

Nothing delivered even though it says it was delivered - no phone call/ message

Order arrived 30 minutes earlier than the initial estimate, and 2 minutes after the lowest revised estimate. Food was hot and of high quality. Very happy.

Missing gravy again from meal also delivery guy was a bit rude

food came late and cold. it wasn’t as good as first time i was devastated

Forgot gravy. AGAIN!!! Useless!

My order didn’t come, it said it would be delivered but it didn’t show up at all. I didn’t even renew the code that was given to me. It was supposed to come at 19:14 it’s 19:33 and it’s not here. I’m in distress I’m so hungry please I’m so upset.

I didn’t have a drink with meal ??

10 bits of chicken all legs not happy it bit of a mix would be nice

I paid 80 pounds for my order less than half got delivered and what I did receive was not what I ordered.

The driver was very quick & polite.

I want a refund I had cold stail food

Not superfancy but if you're hungry and looking for a quiter corner in busy Canterbury to have a break and food for a decent price, you should consider a visit!

The driver was very quick & polite.

Food was ok, the driver needed to get some fuel so was a bit late but the food was still warm so no bother.

The delivery guy was very kind and he bring the food on time

No contact made by courier, order was found, by chance, left on roof of my car!

The delivery man was very polite & my food arrived in good time.😁

Kept delaying the order every 5 minutes. On the delivery receipt it says instructions not to cook until notified? Had I had known it would take an hour to arrive I wouldn’t have ordered. Food was lukewarm as the driver had stopped off somewhere before me. He did apologise and said the restaurant sent him elsewhere with another order

I wasn't aware of the code number. that should be mentioned when ordering.

As always with this KFC outlet, items are missing from the oder, corn on the cob, gravy etc - this is not through first, second or add whatever number you like, this has happened, expected and boring.

Good food fast service.nice seating.wheelchair accessable.

Sat outside down the road when we called he wouldn't pick up we was shouting are you just eat and he was just on the phone

The gravy had leaked in the paper package and all over the chips making them soggy. Back split and food ended on the floor!

I would like to Tip my Courier as I meant to by forgot to do so.

Our food wasn’t delivered, we’re hungry and there’s no refund for two days!! We have no money to buy more food! Disgusting!

I ordered a bargain bucket - and every piece was a drumstick.......

Good food and delivery driver was lovely.

Missing items and cold driver unhelpful

Delivery was missing chicken!!! KFC refused to refund or replace! Ordered a 14 piece party bucket and only the sides arrived! Uber’s best offer was to refund £12 out of £45!! Very dissatisfied!

when we order food online, we would lile to get it at the door, not outside the apartment or in the parking lot. It has happened a number of times now. Its so inconvenient for me to go out and collect the order all the tym.

Always love a KFC, this one is generally a very busy one, so seating can be limited, especially in good weather

delivered the wrong order, told the driver he did nothing, never ordering KFC off this app again

Very very bad experience all ready second time after a while. The food is not fresh, drumsticks 🍗 the meat is blue, which means is not fresh from frozen! Very dirty inside, the floor, tables, toilets! 😦🫨🫨 Also, the amount of food is so small, so make sure, if you will order a meal for £10 you will leave the place hungry and unhappy! I don’t recommend this place!!! Management is rubbish as this place if there’s any manager does exist! CT

It didn't arrive even though it told me it was on target, I'll take care

No Fuss, just ordered and it was sorted out and delivered, What more do you need, Well done KFC Whitefriars

AWFUL. I WOULDNT FEED IT TO MY DOG. FRANCHISEE SHOULD BE BANNED FROM OWNING AND SHUTDOWN!

Instead of serving at the door, The delivery guy called frm the parking area, and i had to go there in my home attire to collect the order. I didnt feel comfortable for ordering a "Parking delivery" iinstead of home delivery... 😏☹️

they forgot the pepsi,for me is absolutely no

am very disappointed, l never got my food

everything A ok this time, nothing missing

Delivery guy was rude. Didnt come to the door. Didnt ring the buzzer. Went to the otherside of canterbury first for another order. Worst delivery driver ever! Do something about it

Did not recieve my meal driver must of delivered to wrong house not happy !!

However over half my order was missing

Forgot items was cold and soggy 👎🏼

It’s saying delivered but it still hasn’t been delivered. We’re still waiting

We usually give five stars for excellent food but today's was tepid, but tasty chicken, with cool floppy chips. Perhaps we'll order from a different outlet next time.

1) condensation from drink made bag soggy which soiled the fries and chicken 2) chicken is NOT fresh. Tastes like it's been left in heater for long time as opposed to being fried recently

Nice hot food , on time and friendly courier

`One of the orders contained a lot of greasy skin, and was not crispy at all.The other three orders were fine. Excellent delivery.

and I asked for Pepsi max not diet Pepsi wrong drink not impressed want a refund

They missed one of the chip orders

I went here on Sunday around 11.30am. Nice clean shop with good seating inside. Food was lovely and the person who served me was polite and helpful.

Out of a 10 piece bucket there were 9 legs. Strange chickens you are breeding or just a scam? I wonder. You will not be seeing me again.

Two main bits of the box set missing

Something from my order was missing

The bins are overflowing and the tables are dirty there's gum stuck under the tables and the food is horrible 😭 I ordered a chicken bucket and I found a chicken head in my room I screamed and thru it across the room and I also found a chicken foot a week later , the staff were rude and dirty, they looked depressed, the drinks are watered down and it tasted disgusting I would not eat here !!

Lovely smile and super nice. If I knew she was delivering I would of tipped her

The fries were cold and only had one drink delivered with our meals

Always, without fail this branch will forget an item! I don't understand where they get this skill from or is it on purpose?

Really lovely meal, nice piece of chicken burger fries and sweetcorn lovely and hot.

My friend received gravy instead of corn. She doesn’t like gravy. I did appreciate the extra pots of mayo though!

Delivery guy put our order down as delivered and we never got our food paid out the money waited the time and didn’t bother calling us or nothing kfc manager himself over the phone said it happens all the time, if that’s the case then he should be getting new drivers . Absolute joke no refund or reorder.