KFC Burton on Trent - Guild Street in East Staffordshire

Never bothered to turn up, not blaming kfc but the driver didn’t even try to find me seen he go to the next street on the app then it went to delivered , fingers crossed they give a refund

Good food quick delivery and polite driver

very pleasant young man delivered food

Good food quick delivery and polite driver

Really nice person, very polite

This is not the first time that instead of corn they deliver something else or nothing to me!

My food took exactly an hour to arrive and was slightly cold when I received it

THE COURIER DIDN'T DELIVER ON THE RIGHT ADDRESS

Rang KFC after over a hours wait to get an update. They said they were waiting for a delivery driver. The estimated delivery time was 45mins. If I’d have known it could’ve been double that time I wouldn’t have placed the order in the first place.

Food was fine but, yet again, a wrong drink was sent.

delivery driver was amazing. ensuring food was put in safe space for me to collect after I'd put my daughters address instead of mine.

RUBBISH... Can NEVER get the order correct. Absolutely abysmal

Nice delivery driver polite and friendly

missing half the order. useless.

food is poor, nothing like it used to be years ago!!!! used to love a KFC but as it stands is never order another one again!!

food was cold as always and soggy. delivery driver didn't even have an insulated bag. bottle of Pepsi Max was warm and flat probably won't be ordering again

This is not my order. It is someone else's order

LACKING ORDER. NO DOUBLE FRIES

They got my drink wrong but the food was fine.

Prices have sky rockets and they can’t even get the food correct!

No one on the drive thru ordering so I had to go in store. Lazy staff dawdling made me wait 10 minutes for a wrap which there was hardly any filling in. The food was cold. It was quiet so there should not have been delays. I won’t go back as they have take the p before with the service and the food.

Great choice chicken coating overcooked

Alex was amazing. Best service I've ever had. I've been ordering around coming time and food has always been cancelled. Because of Alex this is not the case anymore.

Chicken was soggy, Forgot dips and Side of beans. Forgot the beans twice now.

amazing, food was delicious deffo order again

Not delivered, there was no way to contact someone to receive my order

ordered at Noon, took nearly 2.5 hour to come and was dry and freezing. Not happy, waste of money

Brought the wrong order and I would like a refund as non of what I paid for was brought

forgetting to give me gravy I paid for. gravy is the best part

Chicken and chips were cold, the chips weren’t nice at all.

Wings were dry and burnt and I didn’t get my drink

No corn on cob no tango so this time it’s a 1 star

probably the worst KFC in the midlands, might as well lick a bowl of grease.

Food was delivered freezing cold

Good food quick delivery and polite driver

Being accused of something I haven't done and the chips are very dry 2 star review

Kfc is nice place with clean lobby and kind staff. Food is hot and great.

There was no pepsi can included when i received my order.

Ordered my meal at 3:03 the women behind the counter, was awfully rude, her attitude towards paying customers is disrespectful. not happy at all

guy only brought one drink, which was wrong.

it came cold and was nearly an hour after i ordered when originally said would only be 20 minutes

Ripped off again ! Two cans of Tango are missing, bonus for some. Must be thousands of pounds that are linked to"missing items"

Easily the worst kfc ever! Can't get orders right and then argue about it.

ordered a popcorn chicken meal for £7, only had six chips and the popcorn chicken was cold, then when i went to collect it from the counter (i had no receipt given either) the woman told me that they ran out of drinks so i didn't get a drink at all??? just don't waste your time here, food is so overpriced for what it is. disgusting, never had good food from there.

Sucks balls Poor service Order wrong Poor food, taken back twice Rubbish overflowing from bins

they have forgotten 2 lots of fries and 2 extra hot wing

Missed the drink and chicken was cold

order at 16:58 and delivered at 17:54 almost one hour of waiting too long.

Never arrived, totally useless in following up better to use any of the other chicken places in town

completely wrong order sent £29 for 3 chicken filets and 1 small chips. when i rang and hown them they wasn't even bothered

This is the second time my drink wasn’t delivered with my food.

Delivery was great. Easy ordering. Food -awful. Thrown together! The fillet burgers had no lettuce/dressing on, & the fries were dreadful. The tiny bit of lettuce was brown, & didn't look pleasant at all. Chicken traditional pieces were hot & tasty.

food arrived stone cold as the driver seemed to collect more then 1 diveriery at once hot wings was burned and unedible

Love the service from Natasha, she always goes out of her way to make sure my order is right, as I always ask for things a specific way. she makes this KFC great. The chicken is tasty too; the seasoning on the chicken is perfect and the gravy is tasty..

Food wasn't particularly hot and the bottle of Pepsi Max was missing.

food awful, chicken dry and overcooked, not as usual for a kfc

I came on Sunday morning around 11am two lovely girls was serving me a 2pc chicken meal a girl named Urooj was serving me and was very patient and kind towards me.

Fast service is what you get at this location. Staff were friendly, professional and courteous. Would recommend this location, if you are looking for good food.

I have a chicken burger in a bun with a dollop of mayo.

The food was amazing and was actually pretty good. I will never forget this trip to KFC the food was sublime and the chairs were exquisite. It is a great place for quick meals. The management is good and the store is looking a lot cleaner front staff is friendly and helpful.

Forgotten how yummy KFC was. Will be ordering again

Food was cold and items missing

it was awful cold dried up never had a cold meal from KFC

Chicken was undercooked and rubbery

KFC Burton truly stands out for its delicious hot wings—crispy, perfectly seasoned, and served piping hot. The food quality is consistently excellent, making it a go-to spot for a satisfying meal. What truly sets this branch apart is the exceptional customer service. The staff is warm, professional, and efficient, ensuring a seamless dining experience. A special mention to Natasha, whose friendly demeanor and attention to detail made the visit even more enjoyable. She went above and beyond to ensure customer satisfaction, creating a welcoming atmosphere. The restaurant is clean, well-maintained, and offers quick service even during busy hours. Overall, a fantastic experience—I will definitely be returning!

I had a great experience at KFC Burton. The hot wings were perfectly crispy, spicy, and fresh—definitely some of the best I’ve had! The staff was friendly and welcoming, making the visit even better. A special shoutout to a girl name Urwa, who was incredibly kind and attentive. She made sure everything was just right and provided excellent service. I’ll definitely be coming back!

delivery was on time thank you

just not nice when deliverys starting talk some spells, just becouse doesn't get tips.

Nice staff. Urooj was quick with my order and she was smiling while taking order.

I put my address and spoke to the driver several times and was still late and my food was cold

it was opened miss by kfc not the delivery person

Nice food and staff. Thanks for serving me today with smile

Come here most weekends normally a good experience

Nice and kind staff with great food. They do charity work very well. Good luck team :)

Came here for breakfast then lobby is very clean staff is nice and kind and good is 10/10. Recommended to everyone for gOod food.

wrong number issue to my order so not excepted delivery

Our free popcorn chicken was missing. Rest of food was fine.

I came for takeaway order my order was ready and it was hot and my hotwings were nice.

My experience has been top notch. The customers service was great, I really enjoyed the meals as well.

Good food, nice service and lobby is clean I liked it.

Gravy had opened and leaked over the whole meal and through the bag onto my carpet

I ordered hot wings and they were quick and food was popping hot. Liked the taste and service. Staff is cooperative

Good and kind staff. Food is great

food cold, Gravy like water and chicken exceptionally dry ..... tasted like it had been previously cooked days ago and reheated. not nice at all

It was a good experience. Thank you 😊

Grubby. service without a smile. Wouldn't recommend eating in

Very dirty place , toilets are horrible, staff so arrogant, looks bored all the time! I order chicken legs and i discover they mix legs and breast .

most of the food was missing and Luke warm absolutely abysmal and won't be ordering again

delivered 15 minutes late and lukewarm

Drive through serving day was Monday 3rd March 10:20 pm the girl was soo rude there were two girls working one of them mis behaved with us had to wait long time for just two wraps she was using phone and laughing poor management poor service ever

They shouldn’t put delivered when my order was never delivered. Awful service

Unusually very dry food, cold chips. But the delivery was great.

All food ruined , gravy spilled over everything

Very pleased with my order food is great and a very big thank you to the delivery driver will be ordering again soon thank you again to you all

Food was really cold, had to heat all the food up which isn't good

I placed my order in advance at 5:40pm as I left to drive home from work with a delivery time of 7:30pm, Hoping that I would be home as my food was being delivered. Food turned up at 8pm and it was missing the dipping sauces as well. Very disappointing after a long day. Burton KFC is never that busy to have such a massive delay especially on a pre-order

Best ever chicken but the shop keeper is just horrible served me cold chicken and I had to go home and cook it in my air fryer. I hope u fix your ovens so I can come back with a better review. There was also chicken lying on the floor every where. 😭🦵

Very very very greasy food .. whilst staff were just standing there behind the counter every single table needed either clearing or wiping down which displays to me a serious lack of standards .

Normally takes forever but today was really quick!!

Firstly it was halal so that made me happy, the meals actually disappointed me a bit as they weren't as good as we hoped, crunchy burnt chicken in the burger, mash looked full but had a massive gap in the middle so there was only a small amount in there and chips tasted like the old ones, no seasoning, no taste and really soggy, I've only had the newer type once but they were really nice, I thought that was a replacement but maybe I was wrong