KFC Burton on Trent - Guild Street in East Staffordshire

This isn’t the first time I’m Experiencing problems with what I’ve ordered. Monday it will was my McDonald’s, Friday it’s my kfc. Not a happy chicken 🐣

tastes good. but very many feathers were on chicken wings.

Got awful food never warm and just the work kfc u could go to fr don’t know who puts 5* every meal I’d want a refund

The driver had to deliver two other orders before he brought my order, he was driving the route in the wrong order (wrong streets)

Order was totally wrong no idea how you can mistake gravy and send mashed potato. Big bit of bone in the boneless mini fillet, no popcorn chicken & sent totally the wrong burger. Also the tango was sent in a cup (said a can) with a motorcycle courier so of course was mostly contained in the bag not the cup. Think whoever put the order together clearly either cant read or doesn’t care

received small popcorn chicken , I ordered medium

Missing drinks from box meals. Incorrect sides delivered. Missing item. Unfortunately we can’t claim for missing drinks and £17 per meal it’s not worth the risk of incorrect orders.

Wasn’t satisfied with chicken. Quality isn’t too good

This time the chips were cold and soggy and the chicken was hardly warm.

order wrong. food cold. need a refund. really poor

The delivery driver was really weird and rude saying i needed to give him a code i explained there was no code provided and he wouldn’t listen to me at all kept saying there was a code and i needed to give it to him or he wouldn’t leave

The place is too dirty and sticky.When I’m go there I feel vomiting . Right away I’m going out 🤢

Good delivery experience but unfortunately the order was slightly wrong from the restaurant

asboulty horrible ruined my birthday totally no customer service 😒

order was missing all 4 signature fries and 1 of 2 beans turned out to be gravy that wasn't ordered. these people are clearly imbeciles as when I phoned they said they could not deliver my fries, I was tempted to drive down and spread my order all over the counter and the gravy over the order intercom. steer clear.

Food cold , arrived on a bike no mash potato no large gravy with order

there was no supercharger dip, apart from that, it was fine

items missing and food was cold

was freezing cold and he dropped it all over the floor

I never received my order! Your service is embarrassing

Quick and exactly on time. Food was decently hot on arrival and delivery person was very friendly. Overall great experience.

it was okay. kids enjoyed it but quality and taste ain't what it used to be for me

My order was never delivered. I waited for an hour and order status changed to delivered when it was actually never delivered, no one showed up with my order. Im grossly disappointed in the service.

This is the worst food outlet I have ever eaten at. Nobody is doing anything. The restaurant is dirty, there is left over food everywhere and the place is empty. The men’s toilet is worse than the toilet in Trainspotting. Won’t be coming here again.

Third time ordering big share box meal takeaways and getting no sauces or dips … not to mention how the chicken is unchewable. It’s like a chewing gum. We had to throw it away

food was cold because for some reason my can of pepsi was actually in the same bag as my food, meaning my fries was freezing !! not happy !

He was in sitting that he was at my address and insisting that we went to him and kept puting the fon doun and cozed a conflict between the family so we were left with cold food and animosity reely disopoented

Only sent half the order plus the driver just threw it in my porch and didn’t even knock the door food was cold and one person went with out their food

Wrong food delivered. Had to reorder. When requested a refund I had no response

The food was so poor and cold and the portion was pathetic

Cant get the order correct despite asking to double check it before leaving. ITS NOT ROCKET SCIENCE!!!!!"!

lovely driver my sauce was missing and the bag wasn't sealed properly. items arrived hot but was disappointed about the sauce, but got refunded. staff need to check before bagging the order

food was good but I didn't receive my rice or sauces

the burger was vile and not nice

Delivery guy was lovely but chicken was very dry and actually really tough in the burgers-couldn’t chew through it.

stone cold..the only hot thing was the gravy

I never leave reviews but the chicken was absolutely disgusting. soooooo greasy and oily. I bit into the chicken and oil squirted out. Not just a small amount but a disgusting amount of oil. It was dripping down my hands. I couldn’t eat without gagging so it went in the bin. the bones in the middle of the chicken were also dark grey? never ordering from kfc in burton ever again.

Chicken was dry and looks like it’s been sat there all day chips where uncooked

Tiny portion sizes. In terms of chips and missing wings on top 25% of my order didn’t turn up

There’s no coating at all on the classic chicken and disgustingly dry appalling standards at burton kfc these days

Poor effort. I appreciate I order towards end of the day bur the chips were dead, all day bottom of pan, should of been for bin, re-cooked excuse of chips. Missing 2x rice, one piece of chicken short, popcorn chicken not there and no bottle of pop!!

my order was saying it was delivered and never shown up to my address, i’m am disappointed

Good never arrived and been charged for it

Good food service a little lacking care

we don't collect the food where is our food..

order was wrong. Paid for yet missing to chicken fillets

was no salad or mayo on the burger.

Great delivery, guy was polite and respectful. Fast come red hot

Poor didn’t taste right at all

Food cold, I specifically put in notes no sauce on 2 burgers when It arrived there was sauce on both burgers rang them up and they said they don’t check the notes when it’s busy what a joke of a food place

don't bother, I spent nearly £40 for half my food to not be delivered. called the branch and was told to get a refund through just eat. half my family has no food. not happy!

Food was freezing cold when arrived

missed items out, wouldn't do anything about it

the only things i actually got from what i ordered order were pepsi max and mashed potatoes

Chicken wasn’t great and was missing the sauce that I ordered so that was dissapointing also was a bit cold

Nothing wrong with the food nothing wrong with delivery time would’ve been nice if the delivery driver cracked a smile even acknowledged i existed what a miserable so & so he was missed out on a tip

Order wasn’t even delivered driver has taken food

Food was freezing n food was missing

Ricebox was missing some of the salad and the sauce but otherwise food was hot and nice.

food was stone cold and uneddible

driver came to the door saying delivery KFC with no food then got back in the car and went!!!!!!

bit disappointed with the burgers. they looked like mini ones. the normal ones are bigger.

they didn't give me my mashed potatoes ):

All arrived on time, burgers were hot as well as wings but fries were cold.

Just eat drivers don’t know how to read house numbers either on the order or on the street. This is the second time they have tried delivering to my neighbour across the road. Just eat needs to start giving the drivers the correct address. I add notes to my account to help the drivers and they don’t read them. When ordering from just eat make sure you keep an eye open for the driver

Always use this KFC for late night and early morning cravings. Best place with friendly staff. Good location with plenty of parking.

Ordered 4 hot chicken wings. You send me 3!! Always screw up!!

food was cold not even in the correct packaging not fit for eating I don't usually leave feedback but I'm absolutely disappointed in that delivery 😔

The food was hot, which is good, but the bag seemed wet when we got it and we noticed the lid for the gravy had come off, it had spilled all over the fries and also the popcorn chicken. Normally this wouldn’t be an issue if it was just for myself, but my sister doesn’t like the gravy from kfc and all she wanted was some fries and popcorn chicken, so she couldn’t have any of it. Extremely dissatisfied.

Hardly ever too many people. It's a great spot if you want a quiet place to have a meal.

Food was extremely hot - nice for a change! But gravy was way too hot to open without burning ourselves! Chips were lovely, looks like this kfc is improving!

I am absolutley disgusted. The order never came. The driver put the order as delivered and than nothing..It happend second time for me on this just eat...i will defently never order again from them until they don t solve this problem .

Drive through unattended. Had to wait too long.

Very clean restaurant and very friendly staff

Very over priced for what you get

Placed my order at 17:39, then called the restaurant twice and they said the food is ready at 18:00, but there is no delivery driver available. I had to go to the restaurant and collect the food myself. More than an hour after I placed the order and collected myself the delivery guy showed up trying to convince me that the restaurant is very busy. I told him I already collected my order since it’s been an over an hour . A total shambles and would not use this platform ever again- 0-10

Wish I could post a photo. KFC burton is the worst place I’ve ever known. 3 strips of lettuce and no mayo on a fillet burger. Original recipe is overcooked to the point it’s dryer than the Antarctic and more chance of winning the euro millions than getting a drumstick. Next time I’ll get some pedigree chum

Chips was cold and some chicken is was cold. We was gone give our child to eat with us but not happens it’s was cold thanks if you not do anything I won’t orther from you guys

The seal on the bag was broken. The food was cold and the chips were not in the bags. The lid on the chicken bucket was misplaced. We didn't eat the food...

It was showing as delivered on the website but it never arrived

delivery driver went to Swadlincote and not burton. food was cold and items missing. it went in the bin!!!

Great customer service and fresh hot food.👍

food wad cold and wasn't cooked properly 😕

Store was very clean and looked nice, toilets was okay and smelt nicely, staff was friendly and polite as always and the chicken was served hot and fresh and was very juicy. :)

Extremely rude drive through employee. Very condescending kid with glasses repeating "That's not helpful" when I was asking politely for the 9.50 strips meal.

Delivered to the wrong address, no number to contact and the branch I ordered from were next to useless because I used an app!

Food is old food that was reheated. Unhappy with my last order and same goes for today. I was not given a refund for last time either. Definitely do not recommend

Ordered at 5.30, said it was being delivered at 6.15. Then kept increasing up until 19.50 when I gave up and went and fetched it from the store 2 miles away, just had a message to say it was being delivered at 20.40, wat a joke, shop wasn’t busy at all, wasn’t delivered, would like my delivery charge returned please, you all have a nice day

What a service I think it was less than 20 minutes From the time I ordered to the time it was delivered food was great still nice and hot my wife and will definitely be ordering more again soon thanks KFC

Salad bit off but rest alright 👍🏼

Wow loads better than previous orders.. Fresh and cooked to perfection.. Was on last chance but excellent.. Keep it up KFC Burton on trent

Give it two stars because the toilets are absolutely disgusting

Food was cold and missing 6x portions of fries!

I ordered KFC on Wednesday 05.06.24. The delivery guy could not find our house, he rang a few times and we directed him and asked him to but in the postcode which is DE13 9BG. He said he couldn't find us and he was getting very angry on the phone. After about five phone calls he said he was not going to deliver the food and was taking it back to the shop. After he put the phone down. On the 06.06.24 I called into KFC at Burton and they told me to contact paypal and just eat for the poor service angry delivery drive and no food was delivered.

Chicken,,, more like pigeon. Tasted awful, what’s happened to Burton-on-Trent KFC it used to be alright. Definitely won’t be ordering again

I see now why they only have three stars, one of the meals was missing

was really good food but was missing chicken thighs

Food was horrid and don’t recommend. Used to be nice chicken from here but what we got was a slimey, tasteless blob of something that that resembled reprocessed sludge. As for the chips, I don’t know what they did but they managed to turn potato strips into oil sponges that dripped onto everything as you tried to eat them. I can only assume they are topping up the oil in the friers after every use, just like I used to in my old Ford Escort

Order had been stolen by the driver

it was cold missing items just absolutely awful