KFC Bristol - The Venue Cribbs Causeway in South Gloucestershire

Driver waited around the car park for 15/20 minutes with my order which I could see in the app. Food was cold and not nice.

Driver was rude Food was very cold and wasn’t nice

delivery was late due to a delay with KFC not the driver.. missing items and small portions. Will not be ordering from.KFC again

Every time I am ordering from KFC Cribbs there are items missing from my order. I got half of my order this evening and very unhappy kids. If I am paying service charge 11%, I am expecting to receive my order in full. To the staff and management working there…. Please check the orders before you let driver to take it to the customer! Very disappointed again!

excellent as always , thank you .

She came to the door and was rude food was cold and wet

I didn’t received my all order !! 8 pieces wings missing and 4 pieces fillets!!!

forgot some of my order, they sent another with the missing fillets and free extra items! made my family's night :)

Visited today, 22/11/24 approx 7pm was busy but had plenty of staff, didn't get what we ordered and when and asked for the missing items, pulling teeth would have been easier. Bins were full and generally needed a good tidy and clean round. Definitely needs better organisation and communication, quite disappointed.

Food was late and cold, really shouldnt have to heat it up in the microwave. looked like the delivery drive had so many drops theY let the food get cold

disappointed with the chicken to many knuckles but otherwise nice

food was freezing cold, 3 miserable kids now ! , refund please!

the fries are oilly the chicken are not full pieces it has been torn and no beans will not order again.

ABSOLUTELY PREPOSTEROUS THAT I PLACED AN ORDER WITH BRADLEY STOKE KFC IT WASNT DELIVERED AND THEN I PLACE A SECOND ORDER WITH CRIBBS AND THAT ALSO UNDELIVERED!! JOKERS! IM NOW £30 OUT OF POCKET AND STILL HUNGRY

Food was stone cold no drink came or dips missing chips and one salad gravy was quarter full

This place when it is busy is a total shambles! Our order number appeared on the ready screen then promptly disappeared! Another customer also had the same problem as we did and when he complained, the manager got really annoyed at him about it. Management there needs looking at and a better system put into place.

Enjoyed my food - and it was hot but arrived a little late

They are missing 8 hot wings :(

After waiting a hour and half food arrives and my children’s food wasn’t in the order

Very fast and good delivery time but unfortunately the food let it down

the drink was not delivered with the order

good quality KFC, as good as we expected thanks

They're so stingy in here. their system for the app isn't working and so you can't redeem your free rewards or also collect any points for rewards. if your due a free reward and their system isn't working, they should just offer better customer service and care and give it to you anyway as it's their problem that their system isn't working, especially when you're paying for an order as well anyway! But instead he rejected it. really poor customer service!

I ordered a 1.5 litre bottle of tango that didnt arrive with my order

Food was so cold. Wrong order came , chicken was pink , bag was split open and food took nearly an hour to arrive

Driver waited at the end of the road waited half hour before call, all food was cold, will not order in here again

Never ordering again, ordered chicken wings, but received over fried flour lumps on wings

Missing two meals out of 4. £60+ order and half of it is missing. Same old awful service. I don’t know why I keep letting myself get fooled. I guess I’m more of a let down for expecting the bare minimum. Absolute jokers

Manager of this KFC is racist towards the food delivery people and also towards those who are going to eat. There is no logic, he doesn't stay in the store, he always smokes outside, the staff are all unprepared, they are rude and rude to everyone, the food is cold and the chicken always runs out, there are days when it takes a long time to replace it. Terrible service, horrible place to eat, not only for those who pick up food, but for those who eat there, there is also no correct service, the leaders are totally ignorant, especially when it comes to deliveries. The night gets worse without a leader and a mess.

Stuff missing still waiting for a refund

gravy was watery chicken was dry getting more and more disappointed with KFC at least all the order came this time as this is rare also..if the kids didn't keep begging for it I would never order from her again

Cane on a Saturday evening at 8pm, staff just stood around talking while it was extremely busy and everyone waiting for their order. Our order ended up taking 30 mins to get to us and it was only 2 burgers and 2 sides all because the staff were being so slow. Also had to get cookie left despite us ordering, coukdnt get a refund they had to give us extra chicken. Could've taken the cookie off the tills to save this disappointment

Took over an hour to arrive and all good was cold

Deliverer was lovely. As usual with this restaurant they totally ignore the KFC policy to make sure every order of 5 or more pieces enjoy a reasonable variety in pieces, and as usual all 6 pieces bought were the same dry pieces, in this case 6 leg pieces. maybe they save all the nice juicy triangular thigh pieces for the employees. I regularly deal with tour groups from the airport numbering up to 70 and they're always hungry when they get out of the airport. I always avoid KFC' trash service.

This KFC has never sent us any juicy chicken pieces. it's always horrible dry pieces and no real variety in pieces type. 6 dry legs or dry breast etc, never a single juicy thigh piece. it loses them money as I have to choose takeaways for my groups of 70 tourists and I always avoid this restaurant because of this ongoing problem. It's their manager's choice to lose the business.

This KFC has never sent us any juicy chicken pieces. it's always horrible dry pieces and no real variety in pieces type. 6 dry legs or dry breast etc, never a single juicy thigh piece. it loses them money as I have to choose takeaways for my groups of 70 tourists and I always avoid this restaurant because of this ongoing problem. It's their manager's choice to lose the business.

This restaurant always sends horrible dry pieces of chicken and no variety. 6 dry breast pieces or 6 dry leg pieces. Never a juicy thigh piece. It loses them money as I deal with tours of up to 70 people & I always avoid giving this KFC any of that business. Their choice.

My food never came, the driver never called to say he was lost and ask for directions. It just simply never turned up and Just Eat also refuses to refund me, so I paid for food I never even got.

Just rubbish, dry chicken, cold chips, i wish i had gone to Macdonald

Very very late compared to the ETA and then when it finally arrived it was cold

Requested on notes for a leg and thigh peice, didnt get so. The chicken had no flavour and was plain. Wings covered in loads of coating batter and plain in taste as well. Will not order from this branch anymore. Sorry to say this is 3rd time the order quality was very poor.

Ordered on just eat. Took over an hour to tell us it's being delivered - delivery driver said he was waiting at the restaurant for 40 minutes! Shocking service for "fast food", especially when the KFC live bar showed it was less busy than usual.

Food arrived, the mash was missing and the chicken was so stale, as if it had been sat there for hours and kept warm! Chips were pretty much the same, soggy and cold!

both gravy is missing, KFC staff should double check the order before sending it

How can a fast food restaurant forget a big bottle of drink is beyond my comprehension. Is it really that hard to put something in the bag that I have paid for? I’m sure your not that silly?

warm nice fast delivery well done

I love kfc they have the best fried chicken ever

driver had four deliveries to make and mine was the last... cold food.

Missing a whole meal. How as that even possible?

Missing the mash I ordered, but otherwise was ok

Driver was to lazy to ring the door bell

chips tasted like they been left for hours

Had no tango can or mini fillet

Completely the wrong food delivered

Won’t be ordering again had food missing contacted kfc and they said I had to contact just eat so contacted them through the app and got no response and 4 pieces of chicken down

If I’ve got another order please CANCEL! It’s a mistake we’ve double ordered!!!

We received terrible service. We arrived 50 minutes before closing, but the rude and annoying guy did not let us dine in. It was a very disappointing experience. If they don't want to offer full service hours, they might as well close the store earlier. The hiring process needs improvement as all servers I have encountered seem rude compared to those from a closer store. We should have gone to McDonald's.

Friendly and efficient staff. Food served quickly. However no one cleaning up so loads of tables covered in previous customer filth so limited places to sit

We ordered on location for our family (bargain bucket, vegan burger (with NO mayo) & boneless box. We collected, drove home only to find we had no fries with the bucket(should have been 4) and the burger had mayo! What would happen if my daughter was allergic to it, hence she didn’t order it! It was a basic order yet you still managed to mess it up!!

Arrived most of it was cold and half of the food was spilling out and boxes damaged

The manager is a racist, I was humiliated several times by him and I know several of my friends who were also treated badly by him

Delivery driver ignored my request to bring the food upstairs, I have two young children I couldn’t leave, he hung up the phone on me whilst I was trying to ask

arrived very quickly and deliverey person polite

Food only luke warm, restaurant not clean, mess on floors and Bins overflowing, and piled high with rubbish on top.

Your website said there was a problem getting drivers

Driver collected my food the sat at another restaurant collecting other orders for over 20 mins so all my food was stone cold. When I asked the driver he could not care at all

chicken was very dry, ended up feeling it to our cats.

Didn’t come with the gravy I ordered and came stone cold

My order was delivered the next day at 11 AM in the morning when my food was supposed to come the night before not happy with the service I have requested a refund and still not received it when the food turned up at 11 AM in the morning, I was not home and it was left on the doorstep until I got home 10 o’clock at nightto need a refund

Half our order was missing. Only got 1 burger meal not 2. So only half of us got food. Not good.

Lovely delivery driver, food with a smile.

All the burgers were wrong except 1 fillet burger should have been fillet burgers. All had ketchup and hash browns not in description. Have a son that's allergic to tomatoes fuming!!!!

Missing items from my order: fries x2, cookies x2 Extra items: popcorn chicken x1

hot nice fast delivery thank you just eat and kfc

Got heaps of lettuce and mayonnaise on the burger when specifically asking for NONE. Ruined my already overpriced meal, why can't their employees follow the simplest of instructions?

I asked for the chicken fillet burger to have no lettuce or mayo on. It came with both on. There was chicken missing but what was there was really dried up and tasteless. The gravy wasn't the best. The food did arrive on time but unfortunately I won't be ordering from KFC again.

Tasteless. Greasy. Beans were congealed into a crusty lump at the bottom of the pot. Urinal was blocked in the toilets and the floor was covered in urine. Usually a fan of KFC but not today! I will NOT be going back.

Im still waiting for refund on orders that never came

KFC portion rules broken. only horrible dry backbone pieces sent. not a single thigh, wing or leg piece. Abysmal service. 3 rd time, so won't order from there ever again.

i did not receive my free regular popcorn chicken

Ordered a trilogy box meal with gravy and can tango it came with no gravy. Pepsi. And no mini filet. £18 for a burger with cold chips and a drink I don’t like!

My order was cold everything was cold. The chicken was pink and I ordered my food at 13.20pm and I received it around 3.00pm. I am not happy with this service and would like a refund immediately!!

Absolutely shocking I paid like 20 something qwid for a mighty meal and got 2 hot wings and a cookie that I didn’t order I want my money back please think this absolute joke and terrible service

It was cold not very nice wasn’t happy about it

Missing my food everyone eating while 2 of us missing our food not on should have full refund

The deliver was fast and efficient 10/10

Overpriced, tiny portions, always missing items from the order, obnoxious anti-social customers and grumpy staff. Avoid

The meal was incomplete, missing items. The paper bag was sealed at the restaurant with a large sticker so the missing items were not packed for delivery.

Food cold & meals wrong, paid 50p for sauce tub & nothing delivered.

Nice food, shame the beans were mainly sauce

Dry chicken , chips cold and undercooked !you have to ask for cutlery for your food with a sulky response. Well done to the guy on the counter with the manners of a zombie you are an asset to kfc ! Good job you don’t work for me you would be out of a job quicker than you would imagine !

actually got my order right 🎉🎉🎉

Chicken was cold the gravy was everywhere everything squashed and the chicken was pink yeah not a good order

its just KFC how could they get it wrong, it was just average

Food arrived wet and cold, driver tried to tell me about that's because of drink which exploded during delivery. Meat have PAINT marks, so food went to bin. Tried to call and ask what's happened but after many calls and no answer I gave up. One star is still too much for them... they don't care about customers, hygien or standards. CONGRATULATION

Probably for the 4th time when I haven't received any dips. Getting annoying because I don't want a refund at all, but otherwise I just don't get any reply. please please please. thx

The chicken was horrible The worst cuts they coul have sent , I rang KF C and was told that it was Just Eat problem. I use your app a few times a week, I’m disappointed, took pictures and Will publish them, I know it’s KFC, I would like a refund. Thanks.

the food was vile. it was cold and dry

how do u actually miss items from an order seriously a joke

The delivery driver tried to give me a bag with Burger King in it with the name on the order was Scarlett A