KFC Bognor Regis - Shripney Road Retail Park in Arun

Everytime we eat here it’s perfect super clean cleanest KFC I’ve been in Rikki is amazing and needs recognition for his work as we ate I watched how he goes out his way to help others the other workers polite and professional foods always good to thanks guys

Me, My friend and My niece came into the store today - We were greeted by a lovely man called Rikki. He was incredibly helpful, nothing seemed too much of an effort. He was very friendly and chatted away to us too. Our food arrived quickly and was lovely and hot! Thank you so much!

Food arrived stone cold and inedible despite the delivery driver arriving in good time. Food would have been cold before it left the store. We used this store 4 months ago and had exactly the same experience with extremely poor customer service. Had hoped improvements had been made. Left out of pocket and without food and apparently nothing anyone can do! Rubbish food, cold food and bad customer service. Will never use again.

Went through drive through and ordered kids 2 meals and 10 piece family variety bucket. When we got home bucket was full of drum sticks only. This is not the first time it has happened twice before aswell. Took it back and spoken to the manager but he was talking loads of nonsense, his explanation was so silly I laughed all they home. I wouldn't recommend, service is so bad and I don't think they know how to talk to the customers.

Waiting time ridiculous in a emptyish restaurant because of all the delivery orders take over Then they miss 2 meals off our order (3hungry kids), have to wait ages at the counter to be noticed and to get someone to give us what was missing. Then ordered a milkybar krusham and they gave us a areo one. Seriously its not hard. Not the 1st time we've had issues. When came before, slow waiting for food, mucked up order. Then sat and watched a man return the wrong burger only for the staff member to give him the one she was about to put in a delivery order, she them looked around and put the mans burger in the delivery order without even checking if it had been eaten plus just gross and bad food hygiene practice 🤢 also it was freezing in there today as they had air con on. All staff are slow and look like they cba to be there.

Well back again October 24. Had the family feast, with 6 chicken, beans and gravy plus 1ltre tango orange, took it home, it was pretty good.

KFC App Experience Review My recent experience with the KFC app left me extremely frustrated. The app itself is unnecessarily difficult to use and didn’t even recognize my location correctly. After choosing delivery, I noticed that the range of options had changed, and I couldn’t find what I was looking for. Still, I pressed on, only to be hit with a £4.99 delivery charge at checkout—fair enough, I thought. Then came the real nightmare: verifying my phone number. I tried this a whopping 12 times but was unable to progress beyond that point. After wasting all that time, I decided to switch to collection instead. To my dismay, I found that nearly all the items were £1 cheaper for collection—shame on KFC for that sneaky price difference. I finally ordered the same meal, which ended up being £9.98 cheaper! When I arrived at the store, I had to wait longer than expected while numerous delivery drivers were prioritized over me. Once my food finally arrived, I wasn’t surprised to find the order incomplete—KFC has never managed to get it right for me. To make matters worse, my chips were cold, and I had to ask for replacements. By the time I got home, I wished I hadn’t even bothered. This experience was such a hassle, and I definitely won’t be rushing back anytime soon.

I threw away half of the salad,, salad leafs were rotten 🤢

I always have kfc here with family and never been disappointed but today I was very upset with there customer service and manager !

We came in to order dinner, and I just wanted to take a moment to highlight something that stood out. This is the first time a KFC team member has asked if I needed assistance with my order, and Rikki seemed genuinely interested in helping me. I believe they deserve recognition for their excellent service!

Very irritating beeping going on in the restaurant area- asked a member of staff what it was. They said they had no idea and that it's been going on for months! Filthy tables and floors. Barely any chicken in my £6 wrap either! Chips were soggy crap. Avoid.

Quite at time of visit but service was great and I enjoyed the rest.

Waiting 20mins for order which not arrived. I've cancelled it and lost time.

Smallest zinger burger fillet I've ever experienced. Was like a strip lost I a sea of bread.

Very convenient with friendly and helpful staff. Great service. The seasoned chips are a significant improvement on the the previous ones.

Awfuly slow and very poor service

Greasy, and under cooked, first time and last time I will be eating in there , sorry to say!!!

Absolute joke ! We ordered a delivery in good faith . Half the food we purchased was missing and even worse the delivery driver failed to knock or ring our doorbell and left our food on the doorstep in the rain !!!! Soaking / soggy cold food !!! 😡 Fortunately we have ring CCTV so will be taking this into store. Their after sales customer support is a joke. The number they give for delivery issues has a voicemail message saying that they can only help if we are a corporate customer , then the line goes dead . Our local KFC store where the food was ordered from doesn't answer their phone either as tried many times !!!! Absolutely appalling 😡 An untrained chimp could provide better support!!!!!!!🤬😠🤬😠🤬😠

It's a standard KFC, nothing else you need to know!

Very friendly staff at the checkout very prompt and friendly my first time visit place was clean and a gentleman staff member on the shop for to help out.

It's a KFC and not a terrible one

Nice, friendly staff. Food was great.

They never offer table service although place is never busy Also frustrating to see the option on the machines but never have it avaliable

Once again missing food! How can you mess up two orders?

Large piece of plastic in the meal but didn't seem interested

Awful, it seems they cant pack an order without ever forgetting something. No matter how big or small the order is, its never all there! We always check our order, but last time all the boxes were there but they had split some of the items into the spare box. We had the chips missing for 50% of the meals, dips and a whole dinner missing. The guy that served us also was lazy. Dropped the straw on the floor, and never offered another one, we had to ask.

Always check your food at the window because they would of more then likely forgotten something

Food nice place could do with tidying up tables sticky

Massive fan of bognor KFC, always getting my food order correct and NEVER any issues, great service especially from Nicole and Libby that serviced me one day. Can’t wait to order again!!!🤩

Nice and clean, staff were friendly

Always hot food and clean restaurant

Food service was quick and hot so cooked fresh young staff were polite and efficient

Food lovely, but no ice cream on the ordering machine, no receipt, and the cleaner was really rude to us

It has to go down as one of the worst KFC I have visited. Today's experience was one of the worst experiences to date. Poor service, one self service kiosk working and food put together by a five year old.

Hot food. Nice staff. Good service

Food turned up quickly and hot.

Won't bother going there again..cold unedible chips and chicken that looked like it had been kicked around the floor...never again !

Not particularly busy so quick service, clean premises Inc toilet which makes a change compared to a lot of other KFC's I've used.

Always forget something in my order never got a perfect order and always takes ages

Never had white and Black speckley chicken as opposed to dark brown crispy crumbed chicken st a KFC before. Needless to say, didn't eat it, would never go back there.

The room was cold, had to keep coats on. Special offer was misleading. No coffee available. Fries have peppery stuff on them, not nice!!!. Would have been nice to have the option.

I much prefer KFC to any other fast food chains. Bognor KFC had much improved over the years with the staff being professional and quick. Also, show me one person who can resist their gravy;)

Chips cold and very dark chicken nearly cold whole lot horrible not would not spend my money here again very disappointed chicken chips went into the bin would not even give it to my dog this is a very poor shop and u need to learn how to cook

So busy making sure you don’t take to many serviette’s they didn’t give me a fork with my rice box ,absolutely a jobs worth

Pretty dull below average place with OK food

Sad that the smell of stale cooking oil pervades the car park for the whole of the retail park at times. I go the the retail park regularly, but only even consider food from here if the smell is not present, which I take to mean they have just changed the oil.

Food As always, late, and cold, not good. I don't recommend dog food to anyone. It tastes so good

The fries were mid, could have been crispier but well seasoned and pretty fresh. ❤️ I had the zingler meal with a Pepsi and it was top tear. The sand which was crispy and tasty. The gravy was good, ok, and different. Very thick and classic. But the STAR of the show was the piece of original chicken. That chicken was juicy and made me juicy 💦 10 out of 10 on that piece. Truly way to represent. The cornol would be proud. <3

The food was so good!! Better than the Horsham branch by far

We ordered 2 children's popcorn chicken meals and when we got home we looked in the bag to find out it was spicy burgers and the chips were cold although being put into a special bag to keep warm for the journey home. All in all the meals got binned. The service and speed was fast and the place was clean. The girl that served me was lovely. Just a shame about the order.

Absolutely horrendous service at Bognor KFC! It was a girl who served us, we heard someone say her name and she had a face like thunder and an attitude like no other! And no hair in a hair net so saw hair in my chips and they forgot most of our order and when we told them that the girl and the other girl gave no apology and just looked like the can’t be bothered

Disengaged staff, no condiments or cutlery unless you asked for it. 4 of us dining so asked for some forks and were given one. Everything seemed an effort for the lad serving with constant groans and huffs. Food not particularly hot, chicken good but chips seemed soggy, not crisp at all.

Person on till didn't have a clue repeatedly had to say what I wanted to order and still it was wrong no hot drinks available food arrived cold had to send it back , food that came back was Luke warm, the order was still not what I ordered, the toilets the dryers was broken no bins for the paper towels so it was all mounting up really disappointed

We used the drive through but couldn't see the menu, I asked the staff some questions about what came in certain boxes and they couldn't answer, it sounded like they couldn't be bothered to tell me, they told us to go inside and ask, we parked up and looked online then drove round again, placed the order, wasnt told how much it would be then got to the window and the young girl barked the price at me, I was so shocked I said "excuse me?" She barked it at me again then walked away, another girl said the price and I gave her my money, I asked why they don't say please? She looked confused, gave me my change and said nothing, they need training and guidance on speaking to the public urgently, all the staff were stood around chatting and not interested in working, they was no leadership at all. The food was great.

possibly the worst KFC in the country!!! ordered via JE app, food took over 2 hours to arrive, what arrived was pretty much all but cold, this isn't the first time, but gave them a second chance, clearly not a one off!! KFC bognor regis, you FAILED badly. I guess that's what you get when your restaurants are run by idiots and special needs people!! I'd highly recommend that people DON'T ever use this KFC.

No idea what's happened with this place but the last 2 times we've ordered the staff always mess the order up we ordered a large flinger burger box meal and ended up 3 chicken bits in a box inside another box with chip's that had some sort of slime on them so they went in the bin asked for 2 lot's of 4 cookie's and got 2 cookies instead and then when I asked the guy for the heinze mayo sachets as well and he put 30 tomato ketchup in instead and then he made 3 drinks when only ordered 2 so he said oh just take it its free which is true but what about the rest of the bloody order that you messed-up on I don't understand why this place has gone downhill they was great before a month or so ago the staff at least knew what they was doing then the place closed for about a week and then all these new staff started and can't even tell the difference between mayo and ketchup I think next time we'll just do the extra drive and go to Chichester if this is how things are going to be and don't bother calling them they never answer the phone either. Also when I was waiting at the drive through window I noticed the staff who had long hair wasn't wearing hair nets and one guy was wiping his nose with his hands while working in the wraps section with no gloves on I dunno what the hygiene rank is for this place after what I saw the health and safety guys would have a field day in that kitchen. Bring back the old staff that was helpful polite and friendly who always gave amazing service 2 month's ago the I'd be happy to return with my custom.

Something missing every time , if you order through their app they just say they can’t do anything about it since it’s left the restaurant . Joke of a place , staff clearly do not care at all and managers have no interest in sorting it . How this location is still open is crazy.

I’m bit fed up now , nearly every time when order from kfc in Bognor always some thing missing , is that everything in the pack ? Yes everything from the staff , then take it and checked something gone missing 😮‍💨, and sorry from the staff , not enough kfc ！ this kind of things happened nearly every time ! sort it out ! Lack of management

Waited 3 and a half hours and food hasn’t arrived tried calling time and time again and no response whatsoever! Definitely don’t recommend!

Always seems to be shutting early, unable to order from Bognor using the app. Sort it out KFC.

If I could give no stars then I would. Ordered through just eat. 1 and a half hours later food still not arrived. Called and called and called and called the direct number to bognor restaurant and no answer.

The staff were so inattentive, they obviously didn't want to be there. No toilet roll in the ladies toilets and when I informed them they weren't bothered.

Hot food service very good service was very quick!!

Found a bug and a piece of hair inside my drink. All they offered was a refill. And was unnecessary rude about it.

I made an order for delivery it took 1 and a half’s hours to be delivered and it was cold even though the driver arrived in 5 minutes. Terrible service and very disappointed. 😡

Restaurant staff were pleasant and helpful. Dining area slightly untidy but it was post lunchtime. Baby change maybe needs cleaning more regularly. Overall it was a pleasant experience

Drive through is not busy, fast with food, all round good service.

I only went as I had a voucher from a previous complaint about a poor experience from another branch.

Waited five minutes to get served when it wasn’t busy staff just looked at us then carried on with delivery orders, seems very grumpy staff the atmosphere is horrible and feels like no one wants to be there, got the wrong order,

Good ol" kentucky fc, massively busy, be prepared to wait, but freshly cooked which is good.

Food was alright some odd shaped mini fillets that looked like half but was all piping hot

Good location. 👍 parking available.

Food was fine and hot. Staff cheery and quick service. Do find the floor slippy/greasy I was on crutches slided a bit seems like in most stores.

I love a KFC,had the fillet burger meal, everything nice and hot ,place was clean, would go back, large carpark, there's a fantastic offer on off 10 mini chicken fillets for £6.99, Do you know it would take so little to improve this place, 1make sure it's clean. 2 Fresh hot food, 3 get orders correct.

Rubbish branch, use the drivethrough and everytime no napkins, food in wrong boxes, no care taken with the food. Gravy just throw in the bag leaking everywhere all over me and the car. Won't be going here ever again

The staff were very nice, friendly and helpful. They were willing to help with a reward I won in the app. Great place, nice staff and the food is always tasty!

Delivery is a joke!!! Anything from a 1 -2 hour wait for a cold and badly prepared meal with always items missing. This place could be a gold mine if they just done their jobs properly.

Pictures say it all. Ordered for home delivery through Deliveroo a while ago. This is what I received. Called restaurant and wouldn't answer phones but at least Deliveroo refunded me. Literally had a whole pack of cheese in Burger and couldn't eat it and sides not received.

When did they stop giving you salt and a napkin or a wipe don't they know their food can get messy 🤔

Food was lovely, the did forget a couple of items, but when I went in and told them they apologised and did them for me.

Pieces of corn from my poo were found back in my food, rats running around the back of the kitchen, i now have rabies

Just had dinner for two at £6.99 Good value for money.

Cold chips Cold staff Been to much better ones

With the change of staff the place has improved a bit since previous visit. Still not up to other venues but has got a little better.

Horrible, I would not recommend at all, food very salty, chips were mushy, chicken mega greasy and not done up properly plus half was skin, this was the last time I would go there…I gave one star for the mashed potatoes that is it. But save your money and go to Burger King or MCDONALD.

Service isn't bad, in a decent location, chicken is tasty

Very tasty at KFC in Bognor Regis. The service, food and atmosphere are excellent.

Used the drive thru zinger cold straight of the bat

Staff friendly and helpfull I will come more often

Great service from the start and finish

KFC is the best place I eat but this place was disgusting with their service. Customers service 0 out of zero. Food is amazing 👏

Service was quick, our order was complete and correct, food was hot and tasty. Loses a star for a 4 piece meal and a bucket all being chicken drumsticks.

Standard KFC, not any different to other branches.

Hit and miss really, hadn't been for a while, but this time, the food was delicious and hot, also the order was correct. The restaurant was pretty quiet. However, drive thru was busy.

Do you want diarrhoea? If the answer is yes. Go here.

Quick service but the food wasn't very nice. Fries looked aweful

The chips is rubbish never come back

This is just a dirty grubby place

Staff amazing 👏 BUT...... Ordered a party bucket and extra tub of beans, some of the chicken pieces were a little raw it was so cold inside the restaurant that we all had to keep our coats on.

Slow at serving you and getting order out.