KFC Ashford - Middlesex in Spelthorne

Thought KFC chicken was supposed to be crispy, this is chicken with a flimsy skin that when falls off reveals tasteless chicken...popeyes is so much better and seem to actually care a little bit, never getting KFC again its awful

Experience management fast service fresh food

It's a really poor customer service. When I bought a meal for one and I found only one single tissue and one single ketchup were given.. When I requested, the lady ask me how many you want... They could do better than this...

My partner just brought one tower burger & three fillet burgers £22.00 odd pound only 3 burgers in the bag when he got home. Tried calling the store no answer at all. How many people have this happen & people don’t report. Seems like they obviously make money. Plus burgers were cold

Very very bad in here man….!!!! I just had some oily meal.

Extremely disappointed the chicken was awful what they served is a disgrace to kentucy fried chicken it was shrivelled up very hard to eat . no flaver and definitely no taste of how it should be .I've never had it bad before all I can say is it is not what it should be I will not be visiting that place again I will try another shop .its such a shame as a year ago my family got a family meal and it was good as it should be. so I dont know what has happened. Like I said it was not how it should be I should know I've eaten a huge amount over the years .someone from the head office should check this out

Ordered food and was given incorrect order, rude women refused to give me my actual order. Would never go back

Poor customer service. Apparently your not allowed to swap a chicken piece for something else even though I have been visiting this KFC for over 8 years and it was never an issue before. My children do not eat leg piece and when I asked to swap to a different piece they said no. I even said this piece will go in the bin and they said that's fine. So despite paying so much for KFC these days, you have to accept a piece that no one will eat and will go in the bin. They also don't give enough chips. I counted the bag and I literally only had 15 chips. Poor customer service and food. I will not be returning.

Made a mistake with the delivery address and they've made it impossible to refund to reorder or have the address changed so £36 down and no food bunch of idiots delivery driver included

The food is always fresh and tasty from here, we make the journey from Sunbury (past our local Sunbury KFC) to go to the Ashford KFC as the food is so much nicer here. It’s self service now but the staff can help if you need it.

Chicken certainly not Colonel Sanders recipe. Soggy batter, tasteless, chicken bits looked dubious, horrible, grey and slimy. Went in bin.what a waste of money

Small little place however Food quality is good. Will be back again.

Good, only if you like undercooked chicken.

Ordered take away , large popcorn chicken and some wings. I was asked to wait a few mins as the popcorn chicken was not enough and they’d put fresh pack in fryer. Although they did cook the fresh ones and put it in the hot tray but this is what they packed, half the box with cold pieces.. it wasn’t even busy at the time ..

I ordered a 10 piece bargain bucket, I asked the girl not to put lots of drum sticks. When I got home, the bucket had 5 drum sticks. I will never go back there ever again

Used this KFC for years as it is local but it is getting worse everytime I order so will have to order from further away. Every meal or sharing bucket they overload with drumsticks. Yesterday's order via Just Eat of a 10piece sharing bucket had 8 drumsticks, one piece of ribcage with less meat than a wing and one thigh (I think it was a thigh). The chips were stone cold. The 1.5l bottle of drink was missing, which the Just Eat guy went back and got for us. At least the delivery was on time.

Can’t even put a burger in a burger meal…

Every time I order either you forget the gravy or you forget how to put a lid on properly. Not just one occasion to many times, I’m done with it now.

Excellent service from Salveen. He was very helpful.

Nice restaurant but more needs to be done. Staff is not very helpful. They need more training or need to hire more people.

Quick polite service. Perfectly nice food but the chicken could have been a bit more crispy. . Good temperature

Good clean restaurant with excellent helpful staff who helped me get the best deals. The food was delicious.

raw chicken and warm drink disgusting

I have been to so many KFC around the world but never came across such a rude and unfriendly staff. The food is good but they quite often forget to put items ordered. Double make sure you check the order if everything is in there. Also i manage to get the persons name i guess his name is Navin who is so unprofessional and doesn’t know how to talk to people. He might be good at cooking food but customer service is really poor. The company really needs to train him customer service.

Ordered through uber eats, didnt fill the box with rice. Didnt send a bottled drink. Seems like they cant follow simple Instructions of sending items

The worst KFC. Waste time and money

Worst kfc experience, been here many times as Ashford is local. Recently they stopped taking mobile offers or blue light card and intentionally not fixing it since 2 months. Moreover, they have only leg peices eventhough I asked not give leg peices they put leg peice in takeaway. One time they were laughing as I asked them not to give leg peices because all they have is leg l. Need to always ask for ketchup or mayo. Will try to avoid this kfc in future, will not recommend. Please avoid, there is one in Feltham which is far better than this for service.

Place is not currently accepting kfc rewards from the app. Service is ok. Psrking can be a nighmare due to tesco next blocking 4 car parking spaces with their trolleys.

Ok Chicken but a bit slow but that's because they follow the Covid rules.

Worst KFC location EVER!I did order few times,but each time something was missing.Even when I bought straight away from their till,the same thing:missing products.Never order again!!!

Had a good experience here, got the wrap of the day with some bbq bites. Great taste, looks clean.

I ordered three pieces original recipe and they gave me exactly the pieces I wanted Unlike other franchises Thank you

Placed a just eat order on Xmas eve and item missing and just placed an order today and 4 items missing. Last time I do it !!

Stood waiting for ten minutes to order whilst Deliveroo drivers were served only to be told there was nothing left and they weren't cooking more. Given some over-priced leftovers.

Don't bother wasting your time or money. This place is a joke. Simple review 0 ZERO Stars 👎

BEWARE - Uber drivers get priority here. An absolute shambles of a KFC franchise. 4 tills but only ONE in use even though there's a massive line of customers going all the way out. 4 people serving uber orders and ONE assigned to walk in customers. Extremely POOR management on a regular basis.

Worst staff ever I know. That person on photo is extra impolite with everyone, customers and etc. I don't know who hired him for so important role.

Its good and staff is good for serving

Very busy location. Fast and hot food. They give you everything before you ask. MP

By far my favourite KFC! Staff are friendly and they look after there loyal customers.

The worst KFC ever had. Turned up cold and seemed to be old reheated stock. Missing the bottle of coke that I paid for. Never will I or my family eat there again. Absolutely disgusting. Tried calling them on several times and no answer. Avoid avoid unless you want food poisoning and pay for items you don't receive.

Kfc rulz . Best option when you dont have options

Oven wasn't working so the sub couldn't be toasted. Rest all good

The wings I ordered did not taste good and the twister wrap was quite a letdown. The fillet burger was good so I am keeping it at 3 stars.

Busy store. Fast and efficient. Great food as per the norm.

They take forever to serve you then there rude

Takes forever to get served as Uber etc get served first even if you ordered with the app

HORRIBLE I AM DISGUSTED. FILLET WAS ROCK SOLID, COULD NOT EVEN BEND IT OR BREAK IT. OLD FOOD BEING SOLD, I AM NOW SICK. DO NOT GO TO THIS KFC, OR IF YOU DO, CHECK FOOD BEFORE LEAVING.

Forgot 2 whole meals, never going back. Tried to call 13 times no one answered. absolutely dissatisfied

TINY hot wings?? Seems like they changed them Corn on cob tastes like water Burger was smaller than usual aswell Will never go again

Ordered through JustEat and most of the order didn't arrive. No way to contact the restaurant directly. Extremely annoyed that now have to wait 7 days before I get a refund.

Nasty just orderd from there now had a filleted tower box meal the chips were stale the burger was dry and rubbery I didn't even eat the chicken thigh it was reheated and didn't look good at all most of nit went in the bin last time never eating kfc again horrible.

Slow service ever, you have to que for ages to order the food, does not matter there's only one person in front of you and it's not the first time it happened to me. Do not reccomend this place

Place looked clean and the order seemed to be fresh made. However the parking outside is absolutely chaos please be careful!

Worst kfc I've ever had, dry stale chips, dry tiny chicken fillet in a stale bun, filthy.

This place and the staff is so lit 🔥. I went to KFC yesterday and the staff was really so nice . Such a good customer service . I will recommend this place always . I love the staff and food

Slowest KFC I ever been to. Staff takes ages to order then another long wait for food to arrive.

You say no drumstick in your boxmeal.whadda you get drumstick......idiots the lot of em that work there.......

Staff always seem gossipy and there is always a large wait time

Visited due to incorrect items received via Just Eat. This KFC branch is so overrun due to online orders it's unbelievable, I wonder if the Staines Branch opening up opposite Pandora will help ease the pressure. Staff were polite and friendly but were so so busy. When I visited there was only 4 people in the branch ordering, 1 Uber Eats driver and 1 customer walking out the branch. If you order online please note, they don't read the delivery notes, they haven't for me any way numerous times anyway. They should give you the options to the fillings like other branches do other than KFC. Please note limited parking too, ensure you have changed.

Very dirty tables and got my order wrong

Clean restaurant, fast service and friendly staff. Close local parking but make sure you have exact change.

This is by far the worst KFC I have ever been too. I stopped going here 5 years ago as the food quality and service was terrible. For some ridiculous reason I gave gone back and tried again. The food quality was not bad, chicken been left in the Henny penny far to long but other than that not bad. Ad for the service, it is absolutely the worst I have experienced in any public place in a long time if not ever. Avoid this restaurant at all cost. I waited 20 minutes to order and when i did another 25 tk wait for food to be put in a bag. No sorry, no update or communication just ignorance from the staff who communicate in another language. Absolutely shocking.

Poor service. Took 34mins to take my order and then another 21mins to collect my food. Nothing from the staff. No apologies or nothing.

Staff don’t even acknowledge you when you walk in was in the store for a good few minutes with 3 meme bers ofstaff, 2 behind the counter having what was clearly a personal conversation laughing and joking and one cleaning. Similar happend to my other half a few weeks back. The worst thing is this was a second chance as the last meal I got from there was borderline inedible. Won’t ever be going back!

Parking is a pain and the shop is small but other than that it's fine

I think this is the best KFC I've visited. Worrying I'm becoming a connoisseur of these.

Very bad experience.. AVOID this place… people working here are Highly Unprofessional..!!!

This place is an absolute joke workers just walking around taking there time whilst we’re all waiting for our food I’ve been waiting 15 mins for wings.

Order online for collection but my order was not processed until I arrived to pick up. Waste of time

Good tasting KFC, good speedy service.

You know what food you are getting, but they are really skimping on serviettes and finger wipes.

Staff took the time to work out the most cost effective way for me buy a large order of chicken. They didn't have to, and considering how many fast food places I've been in where staff are just phoning it in, this gesture really impressed me.

Rude staff don’t know how to deal with anyone. Order takes ages to get worst staff and manager poor management no cleaning every staff’s hair in food .

I don't use them, dry crusty stale food warm at best, probably been sitting there on the shelf for most of the day, plenty of chicken shops about, my advice to use one of them, their slogan is "Nuthin' beats festive fried Chicken" they are right they don't beat it.

Standards have dropped, chicken strips too chewy and staff are a bit slow.

Gave us gravy instead of sweetcorn and didn't push the marker bits in on the burgers ,so we all got wrong ones

Good meal, great staff, not a drive thru, but has parking, and again friendly smiling staff.

They pay more attention to the delivery drivers than their walk in customers. 20 minutes waiting is not fast food. Won’t be buying from them again.

I have been there five times and the staff are so sloppy every time. I ask if I can use the toilet. They say the toilet is blocked, but they do not want to clean the toilet so therefore I did not like the place or the staff

One of the best KFC's around... always a good bit of chicken

Staff are useless didn't bother putting in salt ,tissue or handwipe no fork and wrong side order food not up to much either no apology for getting it wrong

Very quick service - food was ready by the time I'd paid.

Really friendly service… food was really fresh and tasty.. excellent service with warm wel come👌

It's KFC, you know what you are going to get. Forgot my dips though!

Typical KFC food, but I wish someone could tell them to train their staff to talk and smile at customers. Not that they are rude but most of them don't even look at customer's face. So I only order online and pickup so don't have to spend more than required time at the store.

Service was OK however the chips were abit over cooked. I had to send my burger back as it was clearly not freshly prepared. The bun was hard, the lettuce was soggy and the chicken burger was not fresh. I did complain and was given a fresh one which was very nice but that's not the point. The floor was not very clean and the 3 wheelie bins right by the entrance were overflowing with rubbish. Won't be visiting here again

Would of got a 5 star, but had a little problem with the cashier, not understanding English took a while for her to understand me.

Staff are friendly and helpful. The food is always freshly cooked and still hot - unless you order it on an app. Sometimes difficult to park as there are limited spaces without going into the pay n display car park behind the old pub. Cannot eat in but the food will still be hot enough to take home. Always plenty of choice. Best KFC around!

Very good food. Quick and reliable. Delivery as well. Brilliant

Got taka away.. Bag looked a bit small so asked if it was all there and to check my order... They said it was... .. Long traffic journey home looking forward to 2 lots of chicken bites I had ordered and they weren't there.. Tried to phone... No one answer.. . Check your order..!!!!!

Food is nice and pipping hot haw ever please be careful where you park, the car park opposite the car park attendants or VILE and I'm being kind when I say that, take care all.

Absolutely rubbish, poor customer service, incomplete order. Zero customer service. Shame you cant give zero stars

They gave me am extra Gravy even though I couldn't afford it and it changed my whole evening thank you kfc I love u ♡

Just like every takeaway, over run by delivery driver not wearing masks

Parking can be a bit of an issue and seems very popular with the pick up crew but have never had an issues with the food

Food good Store good Staff lovely. But! This store is soo understaffed and they are soo over worked.

Quick delivery via Uber Eats, but 3 items missing and phone not answered when I called store.

Food as you'd expect, but a little disorganised with orders coming in from people in store, delivery services and online collections. Their order processing screen was broken too, so no indication of if or when your order is being processed.

Good food and nice place, but few times received wrong order / missed items