Ashford Charcoal Grill in Spelthorne

Massive portions, excellent flavor in the meat. Top takeout spot

Just ordered food for delivery , the shop made a few mistakes and delivered the wrong item, I called to explain and was called a c u n t , and they asked me to come down for a fight 😂. AVOID AT ALL COST ! UPDATE :- Uber eats called me and apologised for being threatened with violence and gave me a full refund once I showed them the photos of all the incorrect items . Absolutely shocking behaviour from ashford grill I even called back and spoke to the manager who also was as rude as his staff and threatened violence. GUESS IM NOT WRONG AS RECEIVED A FULL REFUND 🤷🏻‍♂️ I reordered some food from a place called royal grill , much better food anyhow , and was not threatened to be stabbed by any of their staff 👍

absolutely delicious food! we ordered the 3 skewer option with lamb kofte kebabs and chicken shish and it was wonderful! the flavours of the kofte were amazing and the chicken cubes were so juicy and the smoky flavour made it even better. and it was good for the price as well, £16 for 3 peoples meal! will definitely buy again!!

I arrived just before they were closing, and they very kindly put something together for me. Which ended out being the best kebab I’ve ever had! Huge portions with the most delicious kebab. Highly recommended.

Staff are very friendly! Food is delicious. Service is second to none.

Never had a bad takeaway from this place yet, but was laughing to myself after this order, ordered a lamb shish from them. I know I'm going to be corrected by them, but Ive worked in the food industry for over 15 years. It wasn't lamb, it was beef. It wasn't fooling anyone. Tasted alright, but I'd rather be told its not available than get given the wrong thing.

Ordered somewhere else. You lot are going to lose so much money not taking card payments over the phone. People these days a lot of the time do not carry cash. You use to take payments over tge phone, why not bring a card mschine like most places now, why go backwards.

Best place to buy fresh beef, pork and other meat products. Good and fast service with smile.

Best kebab in the area. I drove for about 7 miles to have their kebabs. 👍👍👍👍👍

Me and my wife were visiting our daughter. So my daughter suggested a takeaway from Ashford Charcoal Grill. My daughter ordered the mix meat family meal, which had a selection of meats, Such donner meat, chicken shisk, lamb cofta, beef shisk, chicken shawarma, tomatoes, onions amd mushrooms. Along with salads, side dips, houmous and chips. The food was very good indeed, there was plenty of it. I have read a couple of negative reviews for the establishment. But as far as I am concerned. The food was very good, hot on delivery and delivered in the time said. I have no hesitation in recommending Ashford Charcoal Grill to others.

I just bought food from this place tonight from my family and now all my family has critical food poisoning. I just called and complain to them and all they can just tell me is that the food was fresh every day but except tonight my family got food poison tonight now they didn’t even give me my money back I really don’t recommend for anyone to come to try this place

Delicious, hygienic and lovely food

Always order kebab from here. It's delicious and they give us different types. The guys at the counter are very friendly too. Shop is a bit small to sit in and eat though.

I'm very disappointed this evening at Feltham charcoal Kabab...I'm a regular customer but this time you guys surprise me for negatively.... I order o large mix doner, the size looks like small Kabab..the meet was covered full of oil😱😱...also the chicken meet was very dark and out of taste😖😖...For me will be the last Kabab on this place

2nd I've had a meal from here, both times have been fantastic and soo much food

Lovely fresh food, chicken nuggets are fresh and the burgers, kebabs and salad are delicious 😋

Always friendly service ☺️ kebabs very tasty and garlic source tasted different it was very delicious with the kofta kebabs 😋

Best kebab in the Ashford/Staines area

The team working in the place are extremely friendly and easy to chat with. The food and quality are superb!!! Strongly recommend the wraps of this place!!!

Personale gentile ed ospitale, porzioni abbastanza abbondanti e i prezzi nella media. Consigliato

When I ordered first time from here few weeks ago, I was impressed and honestly even though the waiting time was long that day, it was worth the wait as the kebab was lovely, good portion too and nice salad. When I ordered yesterday however, I was disappointed! The delivery was faster this time, however ordered a chicken wrap and Doner meat and chips to feed a toddler as currently packing and no time to cook, half of the chicken meat in both of them was completely burned! And I'm not talking about a few innocent pieces, there was half of portion plain CHARCOAL which obviously destroyed the taste. I mean doesn't anyone check quality before delivery, or think that these things are accepted and will be un noticed?...

Delivery took an hour and a half on a Wednesday night at 6 pm phoned at 7 pm and he said it was on the grill so basically they forgot the order then the delivery man went the wrong way

Freshly prepared. Very clean. Good customer service. The most decent Place around Ashford (Surrey) for kebabs etc. They also provide home delivery.

One of the best kebabs Ive ever had tbh

Accepted my order over Deliveroo I waited over 50 minutes for my delivery and then I called them too see where it was and they said that they hadn’t even prepared it yet. But they still accepted my £15 I reported them to Deliveroo and they wouldn’t even answer Deliveroo’s call. DISGRACEFUL SERVICE. making me wait for 50 minutes for me to find out my foods not even been prepared and they have taken my money. 0/5.

Warning to anyone who eats Halal Food, What a waste of time!!! Drove 25 mins to the shop. States on just eat it is Halal, says on their menu it is halal. Asked the owners and staff and they said non of the food is halal and they don't know why it says Halal. Honestly why state it, and waste peoples time.

Good food not over priced and good portion size

Good kebab, good chilli sauce homemade

Awful service and awful greasy food, never again!

Our order took a while to be delivered but the management and delivery driver could not have been more apologetic. They explained it was a busy Friday with a new delivery system so demand was super high. The food was well worth the wait, really nice shish and good chips. Will definitely order from here again.

Very good cheap price for the amount of kebab

Hot and fresh quality kebabs and burgers. Its so good its very hard to choose from the menu board So friendly and take there time no rush at all. Where i see from other kebab shops they do this. Good customer service 👍

Staff are always helpful, food is freshly prepared and portion size is good

We used to order from charcoal a lot, however today will be our last. We were unable to finish the kofta wrap as it was sooo hot (spicy) too much chilli flakes.

They will beat any local fast food delivery time. Top quality customer service & delicious food.

Our favourite local kebab shop in Ashford for our family. Saves our day when the wife doesnt feel wanting to cook.

Decent kebab but nothing special. Very decent prices with a broad menu. Not the best kebab I’ve had. Friendly enough staff

Great food, shame they are not taking any COVID precautions!! No masks or gloves 🤷‍♂️

I have a few takeaways from here ,the food is fantastic and hot,delivery early ,i cant fault this takeaway

I had a really nice handmade kebab from here. The place was clean and price's were reasonable. The sauce (carrot+chilli) that was provided with the kebab was really nice.

Customer service is great and it`s lovely to have a local fast food outlet. Would definitely recommend the chips and the lamb doner kebab and the hummus too!

what happened to this place?? every time i order recently everything is soggy and undercooked... portion size is smaller even though many items have gone up in price.. new tightfisted manager??

Good 4 a snack,nothing special🙁

By far the best kebab shop around!! Only one I go to!! Customer service is amazing 💚

Amazing Lahmacun , good value for money but most importantly the service that was given was Excellent, went above & beyond. Thank you so much!

After waiting 1hr 20 minutes for my food it arrived missing an item and the dishes were half the size they used to be the chicken shish is less pieces and the lamb downer potion has halved This used to be a lovely takeaway will now be using a different one When I phoned they said it was because they are busy ???

Amazing people, fast paced service. Verry attentive staff. Always got order right. Food is super delicious.

Cheesecake is way past sell by date is swimming in liquid and absolutely stinks

Expensive and the portions are small. The food is ok

Superb food and brilliant service. Thank you

Little bit expensive but good food. Need to do some promotions for regular customers.

Good food at a really decent price.

Nice but wasn't impressed with the portion size

Excellent food quality and taste, very clean hygiene standards, staff are friendly and their chilli sauce is unique. My colleagues from Malaysia take the lamb/chicken doner home for their families as an oversee treat from UK.

Good food. Good prices. Friendly staff

We order on a weekly basis for a number of years now and sometimes twice weekly. Todays order was not as placed i.e extra large chicken shish and got a medium shish in a small pitta. When we phoned to complain we were fobbed off and told we had got what we ordered. my husband has had the extra large and the large shish and knows the difference, we do not appreciate paying for something we did not get. Now we would rather go somewhere else

Food is cooked to perfection & great staff

Very neat and accessible place. They offer generous portions and for fair prices. I liked the meals very much and the staff members were very friendly and informative. I recommend this place.

It's a hit and miss , all ways clean but some times chicken is bone dry masala fish is all ways nice

Wrong food delivered and not all money will be refunded as delivery and service charge isn't counted. Also 3 to 7 days for refund!!!

If I could give no stars I would!! Ashford Charchol Grill is an absolutely disgusting place! Waiting on a order for an hour only to be told it's now not coming and I have to reorder! The staff kept cutting me off everytime I spoke then told me 'I'm busy, what do you want from us' so disgusted in the customer service and the way they run a restaurant! Was a mediocre takeaway to begin with but definitely wont be using them again!!

Love this place,, dad works there and he is the most nicest and bestest chef ever ,, all theses bad comments are rude and fake he’s amazing ThankYou

Despite the bad reviews, i would really recommend this place, I've been coming here for 3 years now and they never let me down! If you were to go i would recommend a doner kebab. Very hygienic place. In addition, since this is a kebab shop, the staff speak Turkish i can absolutely guarantee customers that the staff never talk about their customers behind their backs, even open up translator if you want. (I know this since i am half Turkish). Overall, they have very good food with decent prices and good service.

V good overall. Good food. Freshly cooked to order. Recommended

Doner wrap perfect. Place clean staff nice no more you need

Bad food wouldn't return if they paid me to do so

Quality of meat is good and and the people are good, they were generous with their portions and their prices are reasonable. Would recommend

Always go for doner. Best in area

Friendly and helpful staff. Amazing selection of foods to takeaway, small seating area inside. Massive portions of lamb kebab, couldn't eat it all...So much of it. Fantastic value for money and would definitely go there again for a late night takeaway.

Good food, good price, service with a smile, happy to recommend

Bossman really hooked us up. Would return again on a drunken night out

Fast Delivery best chicken kebab in ashford.

Had a delivery...arrived cold!!! Only a local delivery so no excuses.. bad!

Good simple kebab barbecue food

Cea mai bună mancare din acest mic orășel numit Ashford

only used this a couple of times and found it too be ok kebabs not very warm

Staff can be rude at times,no please or thank you's.they also stand there taking the piss out of you in there own language..food isn't great for the prices you pay in there!!Sunbury cross one the same but food a slight bit better...

2nd time I have ordered kebab and they have completely ignored my order asked for chicken to be well done but was hardly cooked had to cook it myself also asked for plenty of salad and peppers but there was next to none this is two times won't be going there ever again !!

Always late.. Rubbish service.. Online ordering is a waste of Time.. Never use them again!

Best kebab shop for miles A+++++

Great place for a kebab! Always busy which is a good sign and their chicken shish wrap is brilliant!

Service was terrible, the person on the phone has very bad English and no intention of helping. Would not recommend

service lasts forever, recommend for retirees which have plenty of time

Deliciously prepared to what you request,better for pick ups

Top Donner in the whole area!! Go for the lamb donner and cheesy chips (they use proper cheddar cheese). The Lamb is cooked well and tastes delicious, its slightly greasy (which i prefer because the oil coats the chips)

One of the best I've ever been to. Actually going there again today after the Liverpool Watford game. Hope it as nice as last time? Well, where do I begin???? From a 5 stars last time I was there, I'd give it 1 MAX. Ordered small lamb&fries, ate In. Inedible fries and as a previous poster mentioned somewhere very little lamb. If it was a restaurant, I'd have just left it and walked off , oh yes, I did but I paid up front. Staff today were rude and indifferent. If I could change my rating down I would. Totally unimpressed today.

Very nice kebab house. Very friendly and the taste is the best ever.

Top notch kebab all round, I’ve had burgers and kebabs from this shop can’t fault any of there food, all round good flavours, friendly staff.

Excellent lovely food and brilliant staff !!!!

Family meal, meats is not separated,if wants you need too pay extra money! Thank you.

Worst food ever they put chicken beef meat and other meats in 1 box its disgusting like they serve this meal to animals i ask them to seperate them that is not ok they getting rude and hang the phone off, i will report it on monday to food hygenic department. And than i ask to talk with owner he said he will not talk to you exuse me i am customer they must give good service but its worst never ever will order again by the way the food was awfull

Very good, good portions, quick service.

Done order,arrived something not aspected(spicy for kid)that not mentioned in the menu and manager were very rude when I pointed at. (By the phone) Was my first and last time! That the people who don't look after customers and provide such of cheap customer service. Приятного вечера!

Basic hygiene handle money then picked up pitter bread without washing hands.

Love this place. Great food and great staff

Good kebabs just.er services could be a bit better!

It was very delicious. Worth for money .

I like their food and they have a very good scores on the doors which is from the environmental health department at the council

Don't order from them the food is really bad and you don't get much for your money to expensive for what you get

Rude. Better off at Golden grill